Slajd 1

Document Sample
Slajd 1 Powered By Docstoc
					BRE Bank Business Line:
Retail Banking

November 2007




                          1
Agenda


         Basic Information on BRE Retail Banking
                     Retail Banking Business Model
                     Prospects for the Retail Banking Market in Poland
                     Development of BRE Retail Banking Arm since 2000
                     Critical Success Factors
         mBank
                     Vision and Mission
                     Business Model
                     Distribution and Communications Channels
                     Development of mBank
                     mBank’s Expansion


         MultiBank
                     Vision and Mission
                     Business Model
                     Distribution and Communications Channels
                     Development of MultiBank


         Companies Supporting BRE’s Retail Banking
                     BRE Ubezpieczenia
                     emFinanse




                                                                         2
Agenda


         Basic Information on BRE Retail Banking
                     Retail Banking Business Model
                     Prospects for the Retail Banking Market in Poland
                     Development of BRE Retail Banking Arm since 2000
                     Critical Success Factors
         mBank
                     Vision and Mission
                     Business Model
                     Distribution and Communications Channels
                     Development of mBank
                     mBank’s Expansion


         MultiBank
                     Vision and Mission
                     Business Model
                     Distribution and Communications Channels
                     Development of MultiBank


         Companies Supporting BRE’s Retail Banking
                     BRE Ubezpieczenia
                     emFinanse




                                                                         3
BRE Bank – Retail Banking
Conditions for Entering the Retail Market – Diagnosis 2000




  External conditions                                           Internal conditions
 Relatively small competition    “Window of opportunity”
  regarding rapid expansion                                      Stabilisation of sources
                                 Good opportunity to enter       of revenues and profits
       of retail banking
                                the market with a favorable
 No price competition – high         business model
 profit margins and charges                                         Reduction in costs
                                                                   of acquiring liabilities
  Rapid growth of customer
        requirements
                                   Launch – end of 2000       Consolidation and stabilisation
 Technological backwardness                                          of deposits base
      of banking sector


  High level of concentration      Launch – end of 2001       Use of licences for IT system
    in retail banking sector                                        in retail banking




                                                                                              4
BRE Bank – Retail Banking
Business Model (1/2)



                                                                Current total Polish market
    Multichannel access:                                        size of customers segment
  Internet, telephone and
     Financial Services
          Centers
                                                                    100-120 ths.
                            WEALTHY                                    accounts
                                             Private Banking

                            AFFLUENT                                Middle class
     SMALL BUSINESS
    (MICRO ENTERPRISES)
                             AND NEW                                 amounting
                            AFFLUENT
                                                                       to 2.9 m

                                                                  Internet users
    Electronic channels         MASS
                                                                   with incomes
 (Internet and telephone)     MARKET
                                                                 over PLN 1.4 ths.
      are core way for
    communication and                                                    8.0 m
         distribution


                 Retail: multichannel and multibrand customer approach



                                                                                              5
BRE Bank – Retail Banking
Business Model (2/2)




          Mass customers             Customers         Affluent customers


         Standardized offer           Products          Structured offer


    Electronic channels preferred   Service model   Multichannel architecture


           Leader in                                    Leader in
       Internet banking                              quality of service



                                                                                6
BRE Bank - Retail Banking
Prospects for Retail Banking by 2008

                    M
               18

               17                                                                   Average annual growth
 Accounts




               16
                                                                                    of current account market
               15
                        16.6               17.1              17.5                   over 4.2%
               14

               13

               12
                        2006              2007               2008
            PLN B                    Current accounts
               400
               350
               300       52                                  68
                                           60
                                                                                   Average annual growth
 Deposits




               250
               200
                                                   307              337
                                                                          Forecast of savings
               150             280
               100      228                247               269
                                                                          2008     over 9.6%
               50
                0
                        2006               2007              2008
                                Deposits                IF
            PLN B
              160
              140
              120                                             58
                                                                                    Average annual growth
 Credits




              100                          55
                        53
               80
               60              116                  132             149             of credits
               40
                        64                 77                 91                    over 13.4%
               20
                0
                                                                                    (incl. mortgages: 20.3%)
                        2006               2007              2008
                               Mortgages          Consumer




                                                                                                                7
BRE Bank – Retail Banking
Key Trends on Retail Market




      More customers
       More customers     Further dynamic increase in number
      of banks
       of banks           of accounts and customers


                          Very dynamic growth of the market for individual credits
                              Steady growth of the market for mortgages
      Growth of loans
       Growth of loans        Continuing growth of the credit card market
                              in terms of quantity and size of debt
                              Accelerated growth of the market for consumer credits


      Savings growth
       Savings growth     Growth and diversification of domestic savings
      &&
      diversification         Higher growth of investment funds market
       diversification
                              Greater interest in investing in securities




                                                                                      8
BRE Bank - Retail Banking
Development of Business:
2000 – September 2007
                                        ‘000         Total:
                                                                                                                                  8.5%
                                                     9        125        372     660     950      1 278     1 626     1 916
    Over 1.92 M                         2500




                            Customers
                                        2000
     customers                          1500                                                                  337
                                                                                                                        391


                                                                                                    263
                                        1000
                                                                                          191
                                                                                                                       1 525
                                                                                  117                         1 290
                                         500                             42                        1 015
                                                    9         4                           759
                                                                                  543
                                                                         330
                                                              121




                                                                                                                                         BRE Retail Banking market share
                                           0
                                                   2000       2001       2002     2003    2004      2005      2006    Q3 2007


                                  PLN M
                                                    Total:
                                                    19     1 067         1 956   2 951   3 759     5134     7068                  3.5%
      PLN 7.95 B                        10000                                                                         9 045

of retail deposits
                                         8000                                                                          2 379
                            Deposits




                                         6000                                                                 1 754

                                                                                                   1 099
                                         4000
                                                                                          708                          6 666
                                                                          127     400                         5 314
                                         2000                                                      4 035
                                                               30                2 551    3 051
                                                                         1 829
                                                              1 037
                                           0        19
                                                   2000       2001       2002     2003    2004      2005      2006     Q3 2007



                                                     Total:
                                   PLN M
                                                      0              1    144    1097    2278     4 028     8 231     12 174      5.2%
      PLN 12.2 B                        10000

   of retail loans                       8000
                                                                                                                       7 280


                                         6000                                                                 5 188
                            Credits




                                         4000
                                                                                                    2 887              4 894
                                         2000                                                                 3 043
                                                                                          1 775
                                                                          140      935
                                                                                           503      1 141
                                               0     0          1
                                                                0          4       162
         as at 30.09.2007                           2000       2001       2002    2003     2004     2005       2006    Q3 2007



                                                                                                            mBank     MultiBank


                                                                                                                                                           9
BRE Bank - Retail Banking
Development of Business:
Deposits and Investment Funds (IF)



    Deposits and Investment Funds*
    (PLN B)

                                                                    2007*        BRE Bank’s
           1.3%           1.7%            2.1%         2.5%         3.0%         Retail Banking
                                                                                 Line continues
 12,5                                                                      400   to grow
  10
                                                                           350
                                                                                 above
                                                                           300

                                                                           250
                                                                                 the market
  7,5
                                                                           200
   5                                                                       150

                                                                           100
  2,5
                                                                           50
            2003           2004           2005         2006         2007
   0                                                                       0       BRE Bank (LHS)
              n




                              n




                                             n




                                                          n




                                                                       n
     n




                     ec




                                    ec




                                                  ec




                                                               ec




                                                                                   Market (RHS)
            Ju




                            Ju




                                           Ju




                                                        Ju




                                                                     Ju
   Ja




                    D




                                   D




                                                 D




                                                              D




         * As at the end of August 2007                                            Market share



                                                                                                    10
BRE Bank - Retail Banking
Development of Business:
Investment Funds (IF)

       MultiBank
                                Structure of Assets:              MultiBank Investment Fund Assets
                                MultiBank Investment Funds        at Quarter End (PLN M)

                                                   Debt                                                                                                       713
                                                 securities                                                                                                              661
                                                    3%
                                                     Monetary                                                                                      473
                                                         5%
                                                                                                                                        373
                      Equity                                                                                                  289
                                                                                                          225 246
                       67%                                                                      167
                                                                            97        129
                                                                  90
                                                      Hybrid
                                                       25%




                                                                  1Q 2005

                                                                            2Q 2005

                                                                                      3Q 2005

                                                                                                4Q 2005

                                                                                                          1Q 2006

                                                                                                                    2Q 2006

                                                                                                                              3Q 2006

                                                                                                                                        4Q 2006

                                                                                                                                                   1Q 2007

                                                                                                                                                              2Q 2007

                                                                                                                                                                         3Q 2007
       mBank
                                Structure of Assets:              mBank Investment Fund Supermarket Assets
                                mBank Investment Funds            at Quarter End (PLN M)

                                                                                                                                                              2191
                                                                                                                                                                         2058
                                                   Bonds
                                                    4%
                                                                                                                                                   1529
                                                       Monetary                                                                         1215
                                                         7%                                                                   956
                                                                                                          770 831
                                                                          500 581
                       Equity                                     390 419
                        69%
                                                    Hybrid
                                                                  1Q 2005

                                                                            2Q 2005

                                                                                      3Q 2005

                                                                                                4Q 2005

                                                                                                          1Q 2006

                                                                                                                    2Q 2006

                                                                                                                              3Q 2006

                                                                                                                                         4Q 2006

                                                                                                                                                    1Q 2007

                                                                                                                                                               2Q 2007

                                                                                                                                                                          3Q 2007
                                                     20%




                                                                                                                                                                                    11
BRE Bank - Retail Banking
  Development of Business:
  Loans

          BRE Bank’s Retail Banking is steadily growing its share in the loans sector
                                                         (especially for housing loans)


       Loans                                                                          Housing Loans
       (PLN B)
                                                                  2007                (PLN B)                                              2007
                                                                  5.2%                                                                     9.5%
 15        1.2%       2.1%        3.0%          4.4%                     250             2.9%         5.1%         6.5%         9.0%
                                                                               10                                                                      100
12,5
                                                                         200
                                                                                  8                                                                    80
 10
                                                                         150
                                                                                  6                                                                    60
 7,5
                                                                         100
                                                                                  4                                                                    40
  5

                                                                         50       2                                                                    20
 2,5
           2003       2004         2005           2006            2007
                                                                                        2003          2004         2005          2006          2007
  0                                                                      0        0                                                                    0
                                                                                          n




                                                                                                        n




                                                                                                                      n




                                                                                                                                    n




                                                                                                                                                  n
                                                                                 n




                                                                                                 ec




                                                                                                              ec




                                                                                                                           ec




                                                                                                                                           c
                        n




                                      n




                                                     n




                                                                     n




                                                                                        Ju




                                                                                                      Ju




                                                                                                                    Ju




                                                                                                                                  Ju




                                                                                                                                                Ju
   I


          VI



                 ec




                             ec




                                          ec




                                                             ec




                                                                               Ja




                                                                                                                                        De
                      Ju




                                    Ju




                                                   Ju




                                                                   Ju




                                                                                                D




                                                                                                             D




                                                                                                                          D
                 D




                             D




                                          D




                                                          D




                 BRE Bank is the third largest player on the mortgage loans market


          BRE Bank Retail Banking (LHS)       Market (RHS)         Market share


                                                                                                                                                      12
BRE Bank - Retail Banking
 Development of Business:
 Credit Cards

BRE Bank’s Retail Banking continues its high growth rate in credit cards sales in terms of quantity, however,
       as far as the credit value is concerned, BRE Retail Banking growth rate is well ahead of the market.
                                             It confirms the better quality of its portfolio.


       Credit cards - quantity                            2007                          Credit cards - value                         2007
       (thousands)                                                                      (PLN M)
                                                          3.2%                                                                       3.8%

          1.2%           1.8%          1.7%          2.4%                                 1.9%        3.0%          3.4%         3.4%
                                                                           7000   400                                                                8000
220
200                                                                        6000   350                                                                7000
180
                                                                                  300                                                                6000
160                                                                        5000
140                                                                               250                                                                5000
                                                                           4000
120                                                                               200                                                                4000
100                                                                        3000
                                                                                  150                                                                3000
 80
 60                                                                        2000
                                                                                  100                                                                2000
 40
                                                                           1000
 20       2003           2004          2005           2006 2007                    50    2003        2004         2005        2006        2007       1000

   0                                                                       0        0                                                                0
     02 0 3 0 3 0 3 0 3 04 04 04 04 0 5 0 5 05 05 0 6 0 6 06 0 6 0 7 0 7              02 03 03 0 3 03 04 04 04 04 05 05 05 05 06 06 06 06 07 07 07
  2 0 20 2 0 20 20 2 0 2 0 2 0 2 0 20 20 2 0 2 0 20 20 2 0 20 2 0 20                20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20
YE 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q                          YE 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q



         BRE Bank Retail Banking (LHS)      Market (RHS)         Market share


                                                                                                                                               13
BRE Bank – Retail Banking
Critical Success Factors for Retail Banking




    Acquisition        Increase in acquisition of clients and sale
    & sale             of credits and gaining of savings




    Distribution       Expansion of physical distribution network
    network            and growth of employment
    & employment       (new MultiBank and mBank branches)



    Range              Expansion of range and quality of services
    & quality          (IT outlay)
    of services




                                                                     14
Agenda


         Basic Information on BRE Retail Banking
                     Retail Banking Business Model
                     Prospects for the Retail Banking Market in Poland
                     Development of BRE Retail Banking Arm since 2000
                     Critical Success Factors
         mBank
                     Vision and Mission
                     Business Model
                     Distribution and Communications Channels
                     Development of mBank
                     mBank’s Expansion


         MultiBank
                     Vision and Mission
                     Business Model
                     Distribution and Communications Channels
                     Development of MultiBank


         Companies Supporting BRE’s Retail Banking
                     BRE Ubezpieczenia
                     emFinanse




                                                                         15
BRE Bank – Retail Banking
mBank – Vision and Mission



                                       Vision
                  Personal finances require simple solutions at arm’s
                     length. Products and services should work on
                    straightforward, easy to understand principles.


                          We don’t promise that you’ll find
                               with us everything that
                               has ever been invented
                               in the world of finance,
                          but you’ll certainly find the things
                          that are most important for you,
                                  at the best quality
                          and price available on the market


                                       Mission
                          Maximum benefits
                  and convenience in personal finance




                                                                        16
BRE Bank – Retail Banking
mBank – Business Model



          Target group                                                         Products

   Customers sensitive to the price                                   Innovative financial products
    and quality of services, using                                            and services
     new technologies, seeking            Strategic position
      convenience and valuing               mBank is a leader
  independence, educated, socially         in Internet banking,
       active and enterprising              offering customers
                                       who want to manage their
                                       personal finances rationally
                                      the most important products
                                        and services at the most
            Technology                    favourable prices and              Distribution
                                              highest quality
      Innovative technology                    on the market             Multichannel distribution
      based on the Internet                                                     based on
   and other electronic channels                                           electronic channels




                                                                                                      17
BRE Bank – Retail Banking
mBank – Evolution of the Business Model



 2000 – Start position           2001 - 2005                    End position

   Second choice         Continuous development of offer          First choice bank
           bank       regarding innovative banking and non-
                                 banking products
    Deposit Bank                                                  Financial institution
                                                                  offering
                                                                  the best banking and
                       Introduction of charges for transfers,     non-banking products
  Highest interest     interest on deposits at a competitive
                                 but not top level                Bank offering
      No charges                                                  competitive interest
                                                                  and low charges

     Virtual bank     mBank expands its presence in reality       Internet bank
                       n the form of mKIOSKs and Financial        present in
                                 Service Centers                  the physical world


   The most important elements of the business model do not change



                                                                                          18
BRE Bank – Retail Banking
mBank – Business Model

                                                                                          mBank
                                                                                          mobile         Car insurance
                                                                                                         Supermarket

 Full series of banking products                                                                    MVNO mBank mobile
                                                                                 eMAKLER
 Broad range of financial                                             Leo                    Brokerage Service*
 products and services                                                Life
                                             mShop                                     Insurance*

                                                                             eCommerce
    Leader – continuous cycle
    of innovation
                                                                    Consumer credits

                                                     Credit cards
                                     SFI
                                              Investment Funds*
                  mPLAN
                                       Mortgage Products*

  eKONTO                       Basic banking products for micro-enterprises

  Basic banking products for individual customers*

    11/2000          2001       2002           2003                   2004               2005       2006      2007

                                                                                                                         19
BRE Bank – Retail Banking
mBank – Business Model



                          All financial services in one place
             Banking                                            Non-banking
             products                                            products

          mRACHUNKI
          mRACHUNKI                                       mINWESTYCJE
                                                          mINWESTYCJE
            (accounts)                                          (investments)
             (accounts)                                           (investments)



          mDEPOZYTY
          mDEPOZYTY                                      mUBEZPIECZENIA
                                                         mUBEZPIECZENIA
            (deposits)                                           (insurance)
             (deposits)
                                      mBank                        (insurance)


                                   and no other…
           mKredyty                                              mSzop
                                                                 mSzop
           mKredyty
             (loans)                                       (Internet shopping)
              (loans)                                        (Internet shopping)



            mKARTY
            mKARTY                                        mBank mobile
             (cards)
                                                          mBank mobile
              (cards)                                             (MVNO)
                                                                   (MVNO)




                                                                                   20
BRE Bank – Retail Banking
mBank – Strategic Position



    A universal              mBank customers are people with a varied
                             psychographic profile, united by a sensitivity
    bank                     to price and quality and an openness
                             to new technologies
                             A transparent and straightforward range
                             of the best top-quality products for all customers,
                             right from the very first zloty

    Leader of innovation     A continuous cycle of innovation keeps us
                             in the lead regarding the level of costs and prices
    in personal finances     and the quality of banking products and services
                             Innovative model for distributing the non-banking
                             products and services of various providers:
                             OPEN FINANCE PLATFORM

    Leader of internet       mBank’s distribution is based on cheap,
                             electronic access channels, partly backed
    and “low cost” banking   by a physical network
                             only where particularly justified
                             by business interests



                                                                                   21
BRE Bank – Retail Banking
mBank – The Best Internet Bank



       mBank’s customers are
      the most satisfied banking customers in Poland


       8                                                     Customer satisfaction index

       7

       6

       5

       4

       3

       2

       1

       0
                                                   m
                        nk




                                                                                                                  ks
             k




                                        k




                                                                            Ż
                                                             k




                                                                                   H


                                                                                           .A.
                                                                     k




                                                                                                                          K
                                                                                                   BP
                                               ni u
             an




                                     n




                                                                   an
                                                            n




                                                                          BG



                                                                                 BP




                                                                                                                       WB
                       i ba




                                                                                                                 n
                                  Ba




                                                         Ba




                                                                                        oS




                                                                                                              ba
                                                                                                    O
           mB




                                                                   GB
                                              ille
                    Cit




                                                                                                 PK




                                                                                                                       BZ
                                    s




                                                           t




                                                                                          k




                                                                                                           iv e
                                                        dy
                                 ka



                                               M




                                                                 IN




                                                                                       Pe
                                                       Kre
                              Lu




                                                                                                              t
                                            nk




                                                                                                         er a
                                         Ba




                                                                                                      op
                                                                                                    Co
       Source: Pentor – Retail banking audit 2004


                                                                                                                              22
BRE Bank – Retail Banking
mBank – Leader of Innovations:
Car Insurance Supermarket

                                     ’The Car Insurance Supermarket is hard to beat’
                                     Newsweek

                                     ‘’mBank has the most attractive offer’
                                     Pentor Research International




                                       The Car Insurance Supermarket was launched on 13 February 2007
         18 356 cars insured
          (at 30 September 2007)       Comparison and choice of 7 offers of liability and accident
                                       insurance, each offer in 3 variants

                                       Purchase and service integrated with the eKONTO account

   PLN 14.1 M of premiums written      24/7 access to insurance policy information

                                       Electronic applications and policies – minimum paper

                                       Liability insurance policy available in 6 languages (Polish, English,
    Target number of cars insured:     German, French, Italian, Spanish)
           18 thou. in 2007
                                       Low monthly payments charged by mBank




                                                                                                               23
BRE Bank – Retail Banking
mBank – Distribution and Communications Channels


 Electronic channels - Functionality      Electronic channels – Key role by Internet

 Internet                                    Every day 186 000 customers use the transaction
  Main channel for managing one’s            service, almost twice a day on average
  personal finances independently            Almost 14 000 000 visits to the information service
  Information and education                  per month
  Sales                                      98% of basic banking operations are performed
                                             via the Internet
 Telephone                                   91% of new customers are won via the Internet
  Subsidiary channel for managing one’s
  personal finances – independently          mBank means unlimited access to one’s finances
  or via an operator                         7/24/360 and via the Internet and telephone

  Information and assistance from            Transaction service:            Information service:
                                            daily visits in thousands       daily visits in thousands
  contact centre agent
  Consultancy – Groups of Experts
                                                                                                   640
  Sales
                                                                  345
                                            170                              190

                                          Customers               Visits   Customers               Visits




                                                                                                            24
BRE Bank – Retail Banking
mBank – Distribution and Communications Channels:
mKiosks

   mKIOSKs – Conditions for emergence

       Expansion on the consumer credit market
       Exploitation of the commercial potential
       of shopping malls
       Elimination of barriers to cash withdrawals
       Communication with the real world


   Project experience*

       PLN 440 000 worth of consumer credits sold
       40 open accounts
                                                     Functions
       230 connections with mLinia
                                                      Advice on and sale of consumer credits
       685 visits to transaction system               Winning of customers and opening
       2 300 cash deposits (PLN 3 m)                  of accounts
                                                      Cash deposits and withdrawals
       4300 cash withdrawals
                                                      Self-service financial management points:
   * A typical mKIOSK – monthly figures               terminal|telephone


                                                                                                  25
BRE Bank – Retail Banking
mBank – Distribution and Communications Channels:
mKiosks

                                                    KIOSK 2
                                                                    Telephone 2        ATM -
                                                    Internet
                                                                                       withdrawals
                                   Service desk 2




                                 Service desk 1                   Telephone 1
                                                       KIOSK 1                    ATM
                                                       Internet                    - withdrawals

                        Location

                          Shopping centres in big cities and urban areas
                          Modular architecture –easy-adopting arrangement to different spaces
                          Mobility – quick and easy relocation of mKiosk




                                                                                                   26
BRE Bank – Retail Banking
mBank – Distribution and Communications Channels:
Financial Service Centre

                                               Conditions for emergence

                                                Expansion of the credit products market
                                                (mortgage loans, credit cards)
                                                Financial advice
                                                Elimination of barriers to cash withdrawals
                                                Communications activity




Functions                                      Project experience*

 Advice on and sale of credit and investment    PLN 13 500 000 worth of mortgage
 products                                       loans sold
 Cash deposits and withdrawals using            420 connections with mLINIA
 self-service equipment
 Self-service points for managing personal      770 visits to the transaction system
 finances: terminal and telephone
                                                         A typical Financial Services Centre – monthly data



                                                                                                              27
BRE Bank – Retail Banking
mBank – Distribution and Communications Channels:
Expansion of the Physical Distribution Network

Expansion
                                                                   Small, low-cost sales outlets.
of the physical distribution network                               Capex and current cost paid
key to distribution in the free market                             by the partner; the project will   Cities < 150 thou.
                                                                   not affect mBank’s capex           Ca. 40 m2
                                                                                and costs.
                                                          2007-2008             mBank                 Main street location
mKiosks out of shopping malls will enable
                                                          mKiosks out of        visualisation         No ATMs / ATMs
sales in new markets – cities below 150 thousand          shopping malls                              with deposit
                                                                                                      functions
By 2009, the physical network will include nearly         2006
200 sales outlets and over 400 intermediaries             emFinanse
                                                          Regional Branches
co-operating with emFinanse


      mKiosks out of
      shopping malls                                                                                  Cities > 150 thou.

      emFinanse Regional                  100     100                                                 Modular mKIOSKs
      Branch                                                                                          in shopping malls
                                   60
      mKIOSKs                              9       9                                                  Internet kiosks,
                                   9                                                                  ATMs / ATMs with
                            9                                                                         deposit functions
                                   75      90      90
           22     40       56                             2003
                                                          2003
    7
   2003    2004   2005     2006   2007*   2008*   2009*
                                                          mBank mKiosks
                                                          mKioski mBanku
   *Plan




                                                                                                                    28
BRE Bank – Retail Banking
mBank Development:
2000 – September 2007


   ‘000

 1800

 1600
                                                                           Customers
 1400                                                            235
 1200                                                                          Over 22,000
                                                        274                   new customers
 1000
                                                                              per month
                                                 255                          in Jan-Sept 2007
  800

  600
                                          215
                                                                              09/2007:
  400                              214                                        1 524 526 customers and
                            209                                               over 2 M accounts
  200
          10.5      112
    0
          2000     2001     2002   2003   2004   2005   2006   September
                                                                 2007


                 Status
                 Increase




                                                                                                        29
BRE Bank – Retail Banking
mBank Development:
2000 – September 2007


  Deposits                                                          Loans
        09/2007:                                                          09/2007:
        Almost PLN 6.7 B worth                                            PLN 4 894 M
        of deposits and over 2.0 B worth
        of assets managed via SFI
        (mutual funds supermarket)

 PLN ‘000                                                          PLN ‘000
 7000                                                              6000

 6000                                                     1358
                                                                   5000
 5000
                                                   1279            4000                                                    1849
 4000
                                            990                    3000
 3000                                500
                              723                                  2000                                             1903
 2000
                       791
 1000                                                              1000
                                                                                                             637
                1019
                                                                                                      341
    0   19                                                            0                  4     158
        2000    2001   2002   2003   2004   2005   2006 2007              2000   2001   2002   2003   2004   2005   2006 2007
                                                       September                                                        September


               Balance
               Increase

                                                                                                                             30
BRE Bank – Retail Banking
mBank - eMakler


                                  25.07.2005: eMakler Launched

           eMakler sales were                                                In September 2007,
          over PLN 381 M in September 2007                                  the number of eMakler accounts
                                                                            reached 73.7 thousand
          Total sales reached over PLN 9 M
          in September 2005 – September 2007



    eMakler Sales by Quarters                                         Number of Investment Accounts
    2005-2007                                                         2005-2007
    (PLN M)                                                           (‘000)




    272     616     806     664    1087    1314     1862    1380       12      17      24      28      34      46      62      74

   Q4 2005 Q1 2006 Q2 2006 Q3 2006 Q4 2006 Q1 2007 Q2 2007 Q3 2007   Q4 2005 Q1 2006 Q2 2006 Q3 2006 Q4 2006 Q1 2007 Q2 2007 Q3 2007




                                                                                                                                    31
BRE Bank – Retail Banking
mBank’s Expansion in Consumer Finance (1/3)



 Polish Consumer Credit Market expects further dynamic growth
 Market Potential                                                Profitability
   Good market conditions, low interest rates                        Consumer credit products provide
   and consumers optimism will drive the consumer credit             much higher profits than deposits
   market throughout the growth phase of the economic cycle          if the supplier masters the art of risk
   Cash loans and credit cards will be the fastest growing           management
   categories
   Household equipment and cars in need of quick
   replacement


 Sales of new cash loans: forecast                                Average market interest rate margin
                                                                  on deposit and credit products
 (PLN B)
                                                30
                                                                                                                                12.3%
                                           25                       Deposit products
                        19                                          Credit products

        13                                                                                                      5.4%
                                                                                                4.2%
                                                                1.50%           1.8%


       2006            2007            2008     2009            Saving      12M deposits      car loans*     cash loans* credit cards*
                                                               accounts
                                                                                                      * Effective margin, including provision

   Source: NBP, IBnGR, BRE Bank analysis                      Source: bank websites, WIBOR, BRE Bank analysis, July 2007


                                                                                                                                                32
BRE Bank – Retail Banking
mBank’s Expansion in Consumer Finance (2/3)


                      Growth Outlook – mBank’s Potential

    Very large customer base
    (1.46 M customers)
    with a familiar financial profile
                                        mBank Customers           18-25
    Credit product needs                Age Structure       >60   23.6%
                                                           2,7%
    of the young customer base          %


    Effective, efficient, automated                 40-60                 25-30
    process support systems                         17.5%                 25.7%
    enabling the provision
    of ‘over the counter’ loans

    Very good experience                                  35-40
                                                          10.2%   30-35
    with mKiosk sales to date                                     20.3%

    emFinanse as a new
    physical distribution channel
    of credit products



                                                                                  33
    BRE Bank – Retail Banking
            mBank’s Expansion in Consumer Finance (3/3)


                  mBank’s position on the consumer credit market by 2009
Expansion Goals




                  will copy the bank’s success in deposits and checking accounts:
                  2.0% market share
                  PLN 1.8 B consumer credits on the balance sheet
                  Over 420 thou. issued credit cards


                  Expansion of the mKIOSK boosting the capacity                     Significant growth in annual sales of mBank cards
                  to sell to mBank customers.                                       thanks to the growing customer base
                  Sales of PLN 840 M of consumer credit in 2009                     and improved cross-selling techniques; mBank will issue
                  is a realistic target                                             at least 60 thou. co-branded cards per year
                  Annual Sales of Cash and Car Loans                               Annual Sales of Credit Cards
                                                                           85.7
                  2004 – 2009                                                      2003 – 2009
                  PLN M                                                            (‘000)
                                                                                                                                              60
                                                                  80.9
                                                                                                                                  60
                                                                                                                            60
                                                                           752.4
                                                       70.4
                                                                  490.7                                       12.7
                                                                                                     3.2                                      60
                                                       300.0                                 0.1                                  50
                                           10                                                                               40
                                                                                                     22        30
                     16                   130                                                15
                                66                                                   7.6
                    2004       2005       2006         2007*     2008*     2009*    2003     2004    2005      2006     2007*    2008*       2009*
                     Cash loans, incl. consolidation           Car loans               mBank cards          Partner cards
                                                                                                                                         * forecast


                                                                                                                                                      34
BRE Bank – Retail Banking
mBank’s Transborder Expansion (1/5):
Rationale for Expansion to Czech & Slovak Markets



       Czech an Slovak markets similarities

       Optimistic growth outlook of both markets
       – up by app. 15% p.a.

       Size of the retail banking market
       – both markets together equal to app. 50% of the Polish market

       High IT penetration of both markets

       Lack of real low-cost internet bank,
       high prices on both markets

       IT system capabilities

       Expansion based on the common European passport
       – no license for banking operations needed




                                                                        35
BRE Bank – Retail Banking
mBank’s Transborder Expansion to the Czech Republic and Slovakia (2/5):
Phases of Expansion to Czech & Slovak Markets


 Start – July 1, 2007          3Q 2007                   4Q 2007                 1Q 2008

   Phase 1                    Phase 2                     Phase 3              Phase 4
   Preparation                Soft Launch                 Rollout              Extension




  Key deliverables:                 Key deliverables:                  Key deliverables:
  operations readiness test         IT systems ready, personnel        release II ready for sale,
  – friendly customers              recruited, release I products      further development
  (IT systems & processes)          ready for sale, distribution       of fixed distribution network
                                    hannels operational, back office
                                    processes operational, formal
                                    approvals & legal compliance




                                                                                                       36
BRE Bank – Retail Banking
mBank’s Transborder Expansion to the Czech Republic and Slovakia (3/5):
Products Release Sequence


       Q4 2007                                Q1 2008
       Products to be offered                 Products to be offered



  Current Account                        Mutual funds


                                         Credit cards
  Savings Account

                                         Products for business clients
 Mortgage products
                                         Internet payment card

  Cash loans
                                         e-commerce incl. mTransfer




                                                                          37
BRE Bank – Retail Banking
mBank’s Transborder Expansion to to the Czech Republic and Slovakia (4/5):
Key Business Targets



    No. of clients
    (thou.)
                                       >250

    Loans portfolio                                            Targets
    (EUR B)
                                       >1.2
                                                               by 2010
    Deposits
    (EUR M)
                                       >300



    mBank’s sales                     12 Financial Centres
    network                                   18 mKiosks
    (The Czech Rep.)                                           Targets
    mBank’s sales                      6 Financial Centres
                                                               by 2008
    network                                     8 mKiosks
    (Slovakia)



                                                                             38
BRE Bank – Retail Banking
mBank’s Transborder Expansion to to the Czech Republic and Slovakia (5/5):
Key Financial Targets




    Total

                                                        29 M
    investment
                                                EUR


    First year of complete
    profitability
                                                2012


                                                                             39
Agenda


         Basic Information on BRE Retail Banking
                     Retail Banking Business Model
                     Prospects for the Retail Banking Market in Poland
                     Development of BRE Retail Banking Arm since 2000
                     Critical Success Factors
         mBank
                     Vision and Mission
                     Business Model
                     Distribution and Communications Channels
                     Development of mBank
                     mBank’s Expansion


         MultiBank
                     Vision and Mission
                     Business Model
                     Distribution and Communications Channels
                     Development of MultiBank


         Companies Supporting BRE’s Retail Banking
                     BRE Ubezpieczenia
                     emFinanse




                                                                         40
BRE Bank – Retail Banking
MultiBank – Vision and Mission



                                       Vision:
                           MultiBank best satisfies all the financial
                        requirements of people who expect financial
                         products and services tailored to individual
                       preferences and who are completely convinced
                          that by acquiring them, they are reaching
                                      a rational decision
                                    from the point of view
                                   of maximum advantages
                                       and convenience
                                  in the active management
                                  of their personal finances.
                           MultiBank is a pioneer in integrating
                           various financial products and services:
                              credits, savings and investments.

                                       Mission:
                   We are creating a friendly world of finance
                   for individual customers and entrepreneurs




                                                                        41
BRE Bank – Retail Banking
MultiBank – Business Model




 Target group and Customers                                       Innovative products

         Affluent customers,                                  Exceptionally innovative banking
          open to novelties           Strategic position               products set us
      and actively using banking                                apart from traditional banks
               products                  Unique model
                                     of customer service
                                   ensures an optimum use
                                    of individual resources
                                    and complete freedom
      Innovative technology              of managing            Multichannel distribution
                                   and controlling personal              model

      Multichannel architecture,            finances              Integration of electronic
          24/7 accessibility                                      channels with traditional
                                                                  ones, supplemented with
                                                                     mobile structures




 JF
                                                                                              42
BRE Bank – Retail Banking
MultiBank – Business Model



  Full range                                                                                              Insurance
                                                                                                          Center
  of banking
  and financial products                                                                              Structured
                                                                                                      Products

                                                                                               Brokerage
                                                                         Brokerage Service
                                                                                               Service

                                                                                     Investment Insurance


                                                 Savings Center       Services of investment funds


                               Aquarius Club     Club services addressed to the most affluent customers
            Financial plans
        Currency accounts
         Currency deposits       Mortgage products, currency accounts and deposits and credit cards
               Credit cards
   MultiKonto      Basic banking products for individual customers and enterprises,
    Overdraft      supplemented with credit and standard deposit products
 Term deposit
     09.2001        2002          2003            2004              2005             2006              2007



                                                                                                                      43
BRE Bank – Retail Banking
MultiBank – Strategic Positioning


     A bank for selected            Bank for demanding customers both individuals
     customers                      and entrepreneurs who represents middle class
                                    Segmentation permitting a suitable range
                                    of products to be dedicated to selected
                                    customer groups


    Product innovator               Modern products tailored to customers: Credit Cards
                                    with wide functionality, Saving Centre, ‘Intelligent
                                    Mortgages’
                                    Development and innovation in electronic
                                    distribution channels


     Multichannel service           Service availability: 24/7/365
     leader                         Product and service availability through all channels:
                                    branches, internet, call centre, mobile agents network
                                    Physical presence of MultiBank in all cities
                                    with a population of over 100,000
                                    and in selected cities with good economic potential
                                    and with a population of 30,000 – 100,000


                                                                                             44
BRE Bank – Retail Banking
MultiBank – Distribution and Communications Channels


                                                                                                          Customer Acquisition
                                                                                                          Channels Structure
                   BRANCHES                         INTERNET
                                                                                      CUF+PP             Independent Advisors
51 Financial Service                                          2.5 m visits               74%             14%
      Centers (CUF)                                           per month
       & 50 Partner                                                                                     Call Center +Internet
        Outlets (PP)                                                                                    12%



        CALL
      CENTER                                                   ATMs                                       Everyday Service
                                                                                                          of MultiBank
  39 agents                                                           2038              Remote
 19 experts
                            MULTICHANNEL                              ATMs            channels:
                                                                                                          Customers
                              APPROACH                                                 Internet,
                                                                                     Telephone
                                                                                           97%           CUF+PP
                                                                                                         3%
                                                                                                               PP – Partner Outlet
                                                                                                    CUF – Financial Services Centre




                                                                             Acquisition channels – 88% of sales realised
                                                                             in regional network
                 MOBILE AGENTS                      SMS/WAP                  Education on products and use of remote
                   330 agents                                                channels
                   Including 230 mortgage experts
                                                                             Building of relations with customers


                                                                                                                                 45
BRE Bank – Retail Banking
MultiBank – Distribution and Communications Channels:
Financial Services Centre

                                            24h zone                                Internet Terminal
                                                                                    Self-service


                                                Meeter-Greeter
                                                optimisation of traffic in branch



 Cash-desk
 basic services

                                Video-conference
                                room



                                                                             Aquarius room




       Education                                       Advice desks
       information on products and promotions          help in choosing the best offers

                                                                                                        46
BRE Bank – Retail Banking
MultiBank – Distribution and Communications Channels:
Partner Outlets
  Waiting zone
                      Advice and Acquisition   Partner Outlets are innovative and unique
                                               project on Polish banking market

                                                 MultiBank offers new form of co-operation:
                                                 entrusts its branch to people having
                                                 experience in sales on local market
                                                 and running own business
  Aquarius room
                                                 (self-employment)
                                   24h zone
                                                 Location – small towns in Poland (below
                                                 100,000 citizens) within attractive local
                                                 market

                                                 Outlets arranged
                                                 in MultiBank’s branch
 Manager’s room
                                                 network style
                                  Education

                                                 Currently:
                                                 50 Partner Outlets
                                                 (June 2007)
                                                                          Internet terminal
                                                                          Self-service


                                                                                              47
BRE Bank – Retail Banking
MultiBank – Distribution and Communications Channels:
Partner Outlets




      Assumptions for partnership units creation -
      partner covers costs of:
        - Licence (PLN 35,000)
                                                                      Ordinary         Partnership
        - Guarantee deposit (PLN 30,000)                              Branch           Outlet
        - Running costs                                  Number of    Usually 8        Ca. 4 employees
          (excluding security & IT – covered by          employees    persons
          MultiBank)
      MultiBank provides partner with full               Products     All offered by   All offered by
                                                         offered      MultiBank        MultiBank
      infrastructure and equipped branch
      Partner is a BRE Bank’s employee
      in 1/10 as well as all staff working in the unit   Efficiency   Strong           Visible
                                                                      in deposits      predominance
      Partner shares in fees and commissions                                           of credit
      as well as margins of products sold                                              products sales




                                                                                                         48
BRE Bank – Retail Banking
MultiBank – Distribution and Communications Channels:
Expansion of the MultiBank Branch Network



   The MultiBank branch network has proved successful in sales


          Monthly Sales of Mortgage Loans per Branch                                  Average for Branches in
          (PLN ’000)                                                                   Operation > 4 Years
 3 000
                 2003
                                                                                   No. of customers        7,745
 2 500           2004
                 2005
 2 000           2006                                                              No. of accounts         4,653
                 1-8.2007
 1 500
                                                                                   Deposits (PLN M)             48
 1 000


  500                                                                              Loans (PLN M)                156

    0
              PKO          PEO          BPH        BZWBK   MIL   KDB   MultiBank




     Source: ZBP (Polish Banks Association), Bankier)



                                                                                                                      49
BRE Bank – Retail Banking
MultiBank – Distribution and Communications Channels:
Expansion of the MultiBank Branch Network

         Advice     Rationale of the Expansion                          Goals of the Expansion
      provided
                    Branches remain the main channel                 To tap the market potential
  to customers      of customer acquisition                          in large cities (complementary
 at the turning     Most existing branches in large cities
                                                                     to the existing CUF and PP network
                                                                     in cities with the best potential)
 points in their    will reach the point of saturation
                    by 2009                                          To reach out to microenterprises
       personal                                                      in smaller cities and towns
                    Technology with the capacity
            and     to support many more customers                   To grow the profitability
                                                                     of MultiBank after 2009
   professional     Personalised service will continue               beyond the original targets
                    while growing the number
             life   of MultiBank customers



                                            Goals            Actual                      Branch
                                            2001             2001-2006                   of the Future
                    Core                    Education        Sales                       Sales
                    Functions               Advisory         Transaction                 Advisory
                    of the Branch           Transaction      Advisory                    Education
                    Auxiliary               Sales support    Education                   Transaction
                    Functions               Communication    Communication               Communication
                                            & image          & image                     & image



                                                                                                          50
BRE Bank – Retail Banking
MultiBank – Distribution and Communications Channels:
Expansion of the MultiBank Branch Network – Branch of the Future




The MultiBank Branch of the Future

  Complements the existing network of CUF and PP in the cities of the largest potential
  Adjusts to service customers in the strategic segments (mass affluent)
  Activates the functions of sales and advisory, and undergoes major changes including:
  - Outsourcing of cash operations, all operations via ATMs and internet stands
          - New functionality and layout
          - Stronger role of the Meeter Greeter
  It is planned to open 56 Branches including 30 Financial Services Centres and 26 Partner Outlets
  in 2007 and 2008


                                                                                                     51
BRE Bank – Retail Banking
MultiBank – The Best Retail Bank



Accounts – total                                        Customers                                               MultiBank
(thousands)                                             (thousands)                                             A bank appreciated
                                                                                                                by customers, journalists,
                                          232    239                                                     391
                                   186                                                            371
                            175                                                            301
                                                                                    283

                     162
                                                                                                                experts
                                                                             263

              118                                                     191
                                                                                                                 Customer Satisfaction
        72
                                                         42
                                                               117
                                                                                                                 Index: 96%
 29

2002   2003   2004   2005    Q4     Q1     Q2     Q3    2002 2003 2004 2005          Q4   Q1   Q2   Q3
                                                                                                                 Best retail bank according
                            2006   2007   2007   2007                               2006 2007 2007 2007          to the ‘Forbes’ monthly
                                                                                                                 ‘Newsweek Friendly Bank’
Deposits                                                Credits                                          7280
                                                                                                                 for the third time in a row
(PLN M)                                          2379   (PLN M)
                                                                                                  6503
                                   1983   2038
                                                                                           5928                  The most secure credit cards –
                            1211
                                                                                    5188                         ‘Rzeczpospolita’ daily
                     1099                                                                                        Best functionality in internet banking
              708
                                                                             2887
                                                                                                                 – ‘Chip’ monthly
                                                                      1775
       400
                                                         140   935                                               ‘Zloty Otis’ award for the best product
 127
                                                                                                                 MultiKonto Business Medicus
2002 2003 2004 2005          Q4   Q1   Q2   Q3          2002 2003 2004 2005          Q4   Q1   Q2   Q3
                            2006 2007 2007 2007                                     2006 2007 2007 2007
                                                                                                                 ‘Premium Brand’ – consumers’
                                                                                                                 trust award
                       MultiBank – development 2002-3Q 2007




                                                                                                                                                    52
BRE Bank – Retail Banking
MultiBank – Brokerage Service



                                           31.09.2006: Brokerage Service Launched

              Over PLN 88.5 M sales in September 2007

              Total sales reached PLN 1.2 B in Jan-Sept 2007



   Number                                                                                 Brokerage Service Sales
   of New Investment Accounts                                                             by month                                                  199.8
   (‘000)                                                                                 (PLN M)

                                                                                 10.9                                                                       156.4
                                                                                                                                            150.7
                                                                   9.4 9.4 9.4                                                                                      134.1
                                                             8.7                                                                                                                    126.4
                                                       8.0                                                                                                                  119.0
                                                 4.4                                                                                 75.2
                                           3.9                                                                                71.8                                                          88.5
                                     3.2                                                                     21.7 27.4 46.6
                               2.7
                         2.3
                   1.9                                                                                21.1
             1.6
       1.2                                                                                     27,4
 0.7                                                                                    21,7


  Jul Aug Sept Oct   Nov   Dec  Jan  Feb Mar. Apr  May   Jun  Jul A ug Sep               Jul Aug Sept Oct Nov Dec Jan       Feb Mar. Apr May Jun     Jul Aug Sep
 2006 2006 2006 2006 2006 2006 2007 2007 2007 2007 2007 2007 2007 2007 2007
                                                                                        2006 2006 2006 2006 2006 2006 2007 2007 2007 2007 2007 2007 2007 2007 2007




                                                                                                                                                                                            53
Agenda


         Basic Information on BRE Retail Banking
                     Retail Banking Business Model
                     Prospects for the Retail Banking Market in Poland
                     Development of BRE Retail Banking Arm since 2000
                     Critical Success Factors
         mBank
                     Vision and Mission
                     Business Model
                     Distribution and Communications Channels
                     Development of mBank
                     mBank’s Expansion


         MultiBank
                     Vision and Mission
                     Business Model
                     Distribution and Communications Channels
                     Development of MultiBank


         Companies Supporting BRE’s Retail Banking
                     BRE Ubezpieczenia
                     emFinanse




                                                                         54
BRE Bank – Retail Banking
Companies Supporting BRE’s Retail Banking:
BRE Ubezpieczenia - Bancassurance Project

Aware of the potential and profile of mBank and MultiBank customers…

                                     mBank’s target              Customer             Profile                                          Financial Needs
                                     customer group              Group
                                                                 Self-directed        Want to make independent financial               Information, price,
                                                                                      decisions, look for best products and prices     speed, control
      Insurance Market Premiums 2005
          (approximately PLN 30 B)                               Validators           Partly interested in finance, expect advice in   Information, security,
                                                                                      more complex decisions                           advice in complex
                                                                                                                                       transactions
          90%
                                                                 Delegators           Perceive finance as boring and frustrating;      Advice
                                                                                      want others to make decisions


                                                                                         EU 7        Poland          Germany           Italy          France

                                                                   Self-directed         45%           58%             67%             25%             44%
                                                                     Validators          37%           26%             27%             41%             36%
                          10%
                       Spending of                                   Delegators          10%           4%               3%             21%             10%
     BRE Bank’s Retail Customers*                                Not categorised         8%            11%              4%             13%             10%
                (approx. PLN 3 B)
                                                                                                                                         Source: Forrester Research
 *   As declared by customers in a BRE Bank customer survey (only retail customers)



                             …we want to prove that we can give them
                      an attractive alternative to what insurance agents offer

                                                                                                                                                                55
BRE Bank – Retail Banking
Companies Supporting BRE’s Retail Banking:
BRE Ubezpieczenia – Business Model

                                                  Price: significantly lower
                                               than in other distribution channels

                                   Distribution:                          Products: transparent and easy to understand, easy
                                     sales and service                    purchase and service, more flexible than other market
                                on-line and by phone                      products (range of options, modification after purchase)

Aggregated Financial Services:
  customer service fully integrated with the                                         Choice: supermarket
     Bank’s service process and IT systems                                           offering products from 4-5 insurers
                                                            Key
                                                          Success
                                                          Factors

                  Insurance can be sold successfully
 if the product and the process fit the mBank and Multibank mission

                                                            Result

                               Projected Impact on Financial Result of mBank + MultiBank
                                                        PLN M
                                   2007              2008              2009              2010

                                 +1.1              +18.8             +45.7            +65.3

                                                                                                                                     56
BRE Bank – Retail Banking
Companies Supporting BRE’s Retail Banking:
BRE Ubezpieczenia – Co-operation with mBank

                                          Innovative advantages
    February 2007
     February 2007                        of Motor Insurance Supermarket

    First in Poland                           Integration of insurance contract
    Motor Insurance Supermarket starts        with banking account
    - integrated platform                     Best price guaranteed
    of mBank and BRE Ubezpieczenia TU
                                              Choice of insurance products
                                              via Internet, and soon - via phone
    Spring 2007
     Spring 2007                              Third party liability insurance available
                                               in 6 languages
    Sales of the motor insurance              Wide scope of additional options
    in the Call Center of mBank          Planned sales of insurance contracts
                                         by mBank realised on the integrated platform
                                         (‘000)

    Summer 2007
     Summer 2007

    Introduction of property insurance
    to the Supermarket




                                                                                          57
BRE Bank – Retail Banking
Companies Supporting BRE’s Retail Banking:
emFinanse - Sales of Banking and Insurance Products

                                                          Vision
                                      Open and beneficial partnership
                                     in distribution of financial services
                                     for retail and corporate customers
  emFinance has a Head Office                            Strengths
                                                          Strengths
  in Łódź, 15 Branches                                  ••universal
                                                           universal
  (incl. 4 Partner Outlets),                          ••partnership
                                                         partnership
  and a network of 400                                 ••openness
                                                           openness
  representatives

  emFinanse Branches are
  Customer Service Centres
                                                          Goal
  Banking products are sold
  in combination with               The company focus on the distribution of financial
  complementary insurance
                                   products, mainly loans: cash loans, car loans and
  products
                                   mortgage loans from several selected providers
   emFinanse’s insurance partner
  is the COMPENSA Group


                                                                                         58
Contact Details


                    BRE Bank’s Investor Relations Officers at your service:


     Jakub Korczak
     Director, Investor Relations
     Direct dial:    +48 22 829 04 79
     Secretariat:               +48 22 829 02 98
     Fax:                       +48 22 829 02 97
     E-mail:         jakub.korczak@brebank.pl

     or
     Joanna Filipkowska                                   Tel.:     +48 22 829 04 53
     Analyst, Investor Relations                          Fax:      +48 22 829 02 97
                                                          E-mail:   joanna.filipkowska@brebank.pl


     Agnieszka Solarz                                     Tel.:     +48 22 829 08 18
     Investor Relations                                   Fax:      +48 22 829 02 97
                                                          E-mail:   agnieszka.solarzjedrych@brebank.pl

                                   Visit our Investor Relations website:
                                               www.brebank.pl


                                                                                                         59

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:13
posted:12/8/2011
language:
pages:59