JobProfile1100 Connexions Direct adviser by gBkguj


									Connexions Direct adviser

    The Work
    Connexions Direct advisers provide information, advice and guidance for 13 to 19 year
    olds. They help with any of the issues that affect a young person's life, including:

       careers, training and employment
       difficulties at home or school
       problems in areas such as relationships, housing, health, money, drugs or alcohol.

    As a Connexions Direct adviser your work would typically include:

       advising clients by telephone, webchat or email to help identify their needs
       providing information, or helping to access information
       helping clients to make informed choices that meet their needs
       providing motivation and support and challenging low aspirations
       helping clients to identify and access opportunities for self-development, such as
        volunteering, community activities or sport
       helping clients to access specialist services, such as drug and alcohol organisations
        and housing
       helping clients overcome racial, gender, disability and other types of discrimination
        and stereotyping
       keeping records and carrying out other administrative tasks.

    Entry Requirements
    To become a Connexions Direct adviser you need experience of working with young
    people and a professional qualification equivalent to at least NVQ Level 4, usually one of
    the following:

       Level 4 Diploma in Career Information and Advice
       Level 6 Diploma in Career Guidance and Development

    These qualifications are offered via OCR and there is more information on their website:

    OCR website

    Alternatively, you may hold a Qualification in Career Guidance (QCG). This is a one-year,
    full-time or two-year part-time course which includes the Postgraduate Diploma in Careers
    Guidance. On this course you would combine academic study with work-based learning.
    Most people entering this course have a degree, but you may also be accepted with
relevant experience, so you should check with your course providers.

Visit the Institute of Career Guidance (ICG) website (and the Careers Adviser profile) for
details of colleges and universities providing the QCG and for details of qualifications in
career guidance.. You may also be accepted with a qualification in social work, youth work
or education.

You will need Criminal Records Bureau (CRB) clearance to make sure you are suitable to
work with young people.

    Criminal Records Bureau

As a Connexions Direct adviser, you would usually work in shifts to cover the service's
operating hours of 8:00am to 2:00am seven days a week. You would work in the
Connexions Direct centre in Newcastle.

Skills and Knowledge

    the ability to gain the trust and respect of young people
    excellent communication and 'people' skills
    a non-judgemental, empathetic and caring approach
    enthusiasm and commitment to helping young people make the most of available
    patience, flexibility and a sense of humour
    the ability to work as a team member
    time-management skills and the ability to organise your own workload
    administrative and computer skills.

Training and Development
If you start work as a trainee, you will be supervised by a fully qualified adviser whilst you
are training. The amount of training you need will depend on the qualifications and
experience you already have.

Whatever your level of entry, you will usually work towards the OCR Level 4 Diploma in
Career Information and Advice. If you already have the QCG you will be exempt from
some of the units of the Diploma.

You will also complete other in-house training, including training in assessment, usually
the Common Assessment Framework (CAF).
You will be expected to keep your knowledge and skills up to date throughout your career,
and will have the opportunity to complete courses and sometimes further qualifications to
help with this.

More Information
Institute of Career Guidance

3rd Floor

Copthall House

1 New Road



Tel: 01384 376464

Childrens Workforce Development Council (CWDC)

You would be employed by Connexions Direct or by a contracted third-party organisation,
see website for details.


As an experienced adviser, you could progress to a team leader or management job
within the service. You could also move into related types of work such as education
welfare, the care sector and training.

You may find the following links useful for job vacancies and general reading (links open
in new window):


The Guardian

Children and Young People Now

We do not accept responsibility for the content of external sites.

   Trainees can start at around £17,000 a year.
   Qualified advisers can earn from £20,000 to around £30,000 a year.
   Advisers with management responsibilities can earn around £35,000.

Salary scales are based on qualifications and experience.

Figures are intended as a guideline only.

Related Profiles
Call Centre Operator

Careers Adviser

Learning Mentor

Probation Officer

Youth and Community Worker

Youth Offending Team Officer

To top