Web-Based Helpdesk Software
Overviews
Web based help desk software PRICE Features
Open Source / Free:
Liberum Help Desk free
OneOrZero Helpdesk free
OTRS free
SysAid free
Web Help Desk free
For Purchase:
Web or email help desk ticket
creation; canned replies;
customizable templates; support
reports; client portal; customizable
appearance; helpdesk staff
h2desk $69.99 dashboard
Add/List/Edit/Delete/Relate issues;
Prioritize tickets (5 levels); Reassign
issue/categories/reps; View trouble
ticket summary; Change status of
tickets any time; Look-up & copy
previous solution; Add or look-up &
Help desk 6.5 by Expinion $249 copy draft reply; WYSIWYG editor
up to 10 staff; single domain e-mail
integration; built-in reports; ticket
Help Desk Pilot $699 management; canned replies
Customizable appearance; excellent
Search capabilities; Troubleshooter
guides, Tags; Templates; easy to
InstantKB $299 create KB articles
Price = per Web-based self-help KB; searchable;
technician, 10 or technician scheduling tool; scalable;
Live Time Help Desk more starting education specific
End user ticket submission;
reporting tools; e-mail tickets and
notifications; work flow system;
ticket queue; escalation capabilities;
Novo Knowledge Base software flexible user roles
Customizable; tickets; scheduling; live
support chat; reporting tools; e-mail
ReadyDesk $199 management; time tracking
Web-Based Helpdesk Software
Overviews
Easy ticket submission; screenshot
attachment tool; ticket tracking;
‘Quick-list’ for common issues;
calendar – due dates, etc.;
Sysaid customizable appearance
easy integrations; easy ticket
management; adaptable; no
installation - just sign up;
Zendesk $49 annual customizable; audit trail; searchable
NOTE:
There are other PHP software options
that webmasters can use