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July - December 2008 New Jersey Department of Personnel Human Resource Development Institute Training and Certificate Programs Course Catalog www.njtrainer.com - (609) 777-2225 NJ ELMS The New Jersey Enterprise-wide Learning Management System See additional details inside! Haven’t had time for training? Are you feeling like you’ve been missing out on opportunities because you just haven’t been able to take the time from work? NJ ELMS is being developed for you! e-Learning via NJ ELMS allows you to expand your horizons through online training: • Train at your convenience • Train at your own pace • Train-on-demand – get only what you need, exactly when you need it • Save travel time and money S TATE JON S. CORZINE Governor OF N EW J ERSEY OF D EPARTMENT P ERSONNEL HOPE L. COOPER Acting Commissioner PO BOX 317 TRENTON, NJ 08625-0317 Dear Friends and Colleagues: Every day public employees help improve the lives of New Jersey citizens through their hard work, dedication and skills. Keeping those skills updated and adding new ones is the mission of the Department of Personnel’s Human Resource Development Institute (HRDI) and I urge all of you to make use of the state-of-the-art courses offered in this catalog. Whether it is improving computer skills, learning or improving management skills or other professional development HRDI is able to help agencies and individual employees in a convenient and cost-effective manner. Whatever your specific training needs – whether it is mandated training or developing and creating courses to develop and retain a high caliber workforce, HRDI is ready to help. HRDI offers a wide array of courses in areas such as professional development, management and supervision, business operations, workforce issues, public safety, and information technology, and provides employees and employers with a valuable set of tools for success. Simply stated, HRDI offers courses that advance careers and broaden horizons. I hope that you will take advantage of these training opportunities to help grow and advance in your career. I am proud of our state’s public sector workforce, and appreciate your dedication to serving New Jersey’s residents. I hope that you will make good use of HRDI to make a difference in the lives of people throughout our state. All the best, Hope L. Cooper, Acting Commissioner New Jersey is an Equal Opportunity Employer w w w. s t a t e . n j . u s / p e r s o n n e l The New Jersey Enterprise-wide Learning Management System A Strategic and Transformative Technology for All of Your Employee Development Needs The New Jersey Enterprise-wide Learning Management System is an exciting breakthrough in the administration, delivery and tracking of online and instructor-led training and employee development activities. This user-friendly web-based technology will revolutionize the way your agency administers and tracks employee development needs and the way you access learning. NJ ELMS will benefit employees, managers, and human resource administrators alike. What is a Learning Management System (LMS)? An LMS is a state-of-the-art, web-based tool that allows organizations to create, administer, deliver, track, and monitor all types of employee development activities with ease and flexibility. This tool affords organizations the opportunity to link organizational objectives and strategies to specific employee development initiatives. An LMS is comprised of many components that make administering training and learning fast, easy and effective in a cost-efficient manner. The State of New Jersey has purchased an LMS that we have affectionately named NJ ELMS (the New Jersey Enterprise-wide Learning Management System). The NJ ELMS platform provides: ♦ Web-based registration, tracking and reporting of learning activities, ♦ ♦ ♦ ♦ ♦ ♦ ♦ including instructor-led classroom training, e-learning, and live synchronous online events Electronic tracking and development of course materials for in-class training Scheduling, location, vendor, and resource management tools A robust searchable online catalog Test- and survey-creation and delivery tools Individual learning management plans – each participant can create a personalizeddevelopment plan and track their progress Easy-to-use report generation to enable students to view their own records and agencies to view entire department records related to employee development Individual employee learning "prescriptions" With these amazing features, NJ ELMS will radically transform the way your agency performs employee development activities. What's in it for the Learner? Have you wanted to go to a training course, but just haven't had the time to make the trip? If you've ever faced this challenge, you're not alone. E-learning, available through NJ ELMS, offers a solution with ondemand learning and short, interactive courses that give you only what you need, just when you need it. Most of the online courses are less than two hours long. Longer programs are broken into short segments – and if you're interrupted while taking the course, you can bookmark your page, and return to it later. Keep Track of Your Investment NJ ELMS' dynamic reporting capabilities will allow you to track and manage your training records and get a full transcript of all of the training courses you've taken throughout your career. This documentation is powerful in showing your investment in and commitment to learning. Moreover, it is extremely valuable as you apply for college credits, promotions and new positions. Easily Manage In-Class and OnLine Learning An LMS allows an organization to easily develop, manage and deliver all of their learning activities. By using the system's learning path and course management features, organizational objectives and strategies can be linked to skill development plans. If your organization needs a fast and efficient way to educate staff on the latest software, brush up their customer service skills, or be brought up-to-date on key mandates, an LMS is the most efficient and cost-effective way to roll out new learning. NJ ELMS will also help you: ♦ Develop and improve your ♦ ♦ ♦ ♦ occupational skills Boost your professional knowledge Take advantage of dynamic reporting capabilities Pinpoint the job skills you need to advance your career Increase job satisfaction Convenient Access to Training Do you have the knowledge and skills you need to succeed? NJ ELMS provides assessment and evaluation tools to determine your training and development needs. Its library of courses can help you correct deficiencies and fill the gaps in your learning. Working in partnership with your supervisor, you can develop an action plan to reach your career goals through online or classroom training. You won't have to wait for the next scheduled instructor-led class to take the program you need. Online training through NJ ELMS will always be available. Your class will never be cancelled due to inclement weather or low enrollment. Think you might miss the interaction of classroom learning? NJ ELMS has that covered, too. You will be able to interact with peers online or just request to enroll in one of the many in-class training opportunities that will continue to be available at HRDI. So brush up on old skills, learn new skills, and be a role model for your colleagues. You'll have it all – at the click of a mouse! Goodbye STADIS The State of New Jersey's STADIS (Staff Development and Information System) has served the training community well for many years. But now the State is moving into the 21st century with this new webbased technology. NJ ELMS will eventually replace STADIS. HRDI Training What You Need . . . ... Not sure which courses are best for your organization? Need special focus on a particular type of case study or internal issue specific to your department, division or center? No problem! HRDI can customize training solutions to meet the unique needs of your organization. When You Need It . . . We can coordinate dates, times and locations of training delivery with you to meet the unique needs of your organization. Where You Need It! If you see a course in this catalog, and would like to have it delivered at your facility, call HRDI today! In addition to our facility in Trenton, NJ, we can deliver training at your location or at our partner locations throughout the State. For more information about customized training programs delivered at your site, please call (609) 777-2225. Take the Steps to Leadership at Whether you’re a New Supervisor or a Seasoned Veteran Veteran, HRDI has a supervisory program designed to enhance your management and leadership skills. HRDI 5 4 3 2 1 Reach Your Full Potential. . . Certified Public Manager Become the Leader of Tomorrow. . . Executive Leadership When the goal is a comprehensive supervisory program. . . Supervision 101 Now that you understand your new role. . . Management Skills for New Supervisiors When you’re ready to become a supervisor. . . Making the Transition from Co-Worker to Supervisor HRo r i z o n s H ABOUT THE PROGRAM As a Human Resource (HR) Professional, you play a vital role in your organization’s success. Charged with helping your organization recruit, select, retain and reward the best employees, you must deal with the web of complex requirements and issues that characterize HR management in the public sector on a daily basis. This program consists of a selection of core and elective courses that cover the following dimensions of HR administration: • Issues in the legal environment • Recruiting and hiring the best people for the job • Managing and shaping performance • Handling grievances and discipline • Retaining talent and intellectual capital Completion of the program earns the participant an HRDI Certificate in Human Resource Management. How You Benefit: As a participant in the HR Horizons Certificate Program, you will: • Learn state-of-the-art information in your field • Increase your knowledge and skills in key HR functions • Acquire core competencies needed for future career growth • Network with other HR professionals facing similar job challenges • Be recognized for completing a comprehensive training program in HR management • Help your organization build a better workforce for New Jersey’s future For more information on this program, please call (609) 777-2225. Look for this icon throughout the catalog for courses designated as part of this certificate program. Core Courses Valuing Diversity Prevention of Sexual Harassment Prevention & Response Strategies to Workplace Violence (for Workers or Supervisors) Human Resources: Fundamentals and the Legal Environment Understanding the FMLA, ADA, & Worker’s Compensation Overlap in New Jersey Implementing a Diversity Initiative Succession Planning Selection & Staffing * Discipline & Grievance Handling * Understanding & Applying Title 4A *Courses appropriate only for participants in the New Jersey Merit System Elective Courses Mentoring: A Partnering Model Performance Consulting (2 day class) Exploring Ethics in the Workplace Leading A Diverse Workforce Work/Life Integration Strategies for Mastering Conflict The How-To’s of Major Discipline Interviewing Skills for Managers **PAR Skills for Supervisors: PAR Committee Model or Performance Evaluation System (PES) Workshop Americans With Disabilities Act: Awareness to Action **Course appropriate only for government entities that use the NJ PAR Committee Model form and process. See application on page 48. A Certificate Program in Human Resource Management Trainer Certification Program Certificate In Training CEUs Awarded This exciting program is designed to meet the needs of organizations wishing to enhance their ability to analyze training needs, design and deliver effective training programs, explore alternative learning interventions, and evaluate their success. The Trainer Certification Program consists of four core courses and six electives. To qualify for the Trainer Certification, you must complete the four core courses and any two electives. The courses may be taken in any order, at your own pace. If you are not interested in certification, but wish to take any of the courses, core or elective, you may do so. Check the catalog for complete course descriptions. CORE COURSES Active Techniques for Teaching Adults: $109 Oct. 16 GH.1030.290189 ELECTIVE COURSES Applied Curriculum Design Workshop: $218 Dec. 8, 15 GH.1033.290192 Making Powerful Presentations: $327 A Public Speaking Workshop Oct. 15, 22, 29 GG.1059.290166 Dec. 2, 9, 16 GG.1059.290167 Performance Consulting: Sept. 25, Oct, 2 $218 GH.1034.290193 Training Facilitation Skills: Aug. 19, 26 Oct. 21, 28 Curriculum Design: Sept. 16, 23 Nov. 17, 24 $218 GH.1036.290196 GH.1036.290197 $218 GG.1114.290172 GG.1114.290173 Designing Surveys and Questionnaires: $109 Sept. 29 GH.1031.290190 Making Use of Technology Assisted Learning: $109 Nov. 21 GH.1037.290198 Determining Training Needs: $109 Sept. 26 GH.1035.290194 Nov. 18 GH.1035.290195 Training Program Evaluation: $109 Nov. 14 GH.1032.290191 Table of Contents ......................................................................................... Professional Development ......................................................................................... 1 ............................................................ Administrative Support Support Specialist Program ....................................................................................................... 2 Communication Skills & Interpersonal Skills Assertive Communication Skills ............................................................................................... 3 Dealing with Anger and Aggressive Behavior ................................................................... 3 Dealing with Difficult People .................................................................................................... 3 Effective Writing ........................................................................................................................... 3 Evelyn Wood Reading Dynamics ............................................................................................ 4 Face-to-Face Communication................................................................................................... 4 Facilitation Skills ........................................................................................................................... 4 Grant Writing Can Be Easy ...................................................................................................... 4 Improving Your Grammar Skills.............................................................................................. 5 Listening Effectively .................................................................................................................... 5 Maintaining and Organizing Files ........................................................................................ 5 Making Powerful Presentations: A Public Speaking Workshop ................................ 5 Strategies for Mastering Conflict ............................................................................................ 6 Customer Service Building a Customer Focused Organization ..................................................................... 6 How to Handle Difficult Customers ...................................................................................... 6 Producing Customer Service ................................................................................................... 6 Telephone Techniques .............................................................................................................. 7 Personal Improvement Advanced Writing Skills for Managers and Supervisors ............................................... 7 Conflict Management and Resolution Strategies for Women .................................... 7 Creating Self-Empowerment ................................................................................................... 7 Don’t Worry About the Small Stuff ........................................................................................ 8 FOCUS: Achieving Your Highest Priorities ......................................................................... 8 How to Write for Technical Professionals ........................................................................... 8 Ready, Set, Test! ............................................................................................................................ 9 Stress: Understanding and Managing It............................................................................ 9 Time Management ..................................................................................................................... 9 Work/Life Integration ................................................................................................................ 9 Living a Healthy Lifestyle ....................................................................................................... 10 English as a Second Language Accent on English .................................................................................................................... 11 Business Writing for Professionals Whose First Language is not English ............ 11 Public Safety The Comprehensive Investigative Interview Program ................................................ 12 Report Writing for Investigators ........................................................................................... 12 Investigative Interviewing In-Depth ................................................................................... 12 Management and Supervision ..................................................................13 Basic Supervision Coaching for Better Work Performance ............................................................................ 14 How to Conduct Effective Meetings..................................................................... 14 Making the Transition from Co-Worker to Supervisor .................................... 14 Workplace Violence: Prevention & Response Strategies for Managers and Supervisors ................................................................................ 14 Management Skills for New Supervisors............................................................. 15 Managing Change and Resistance ...................................................................... 15 Managing Workplace Negativity .......................................................................... 15 New Directions in Problem Solving ...................................................................... 15 PAR Skills for Supervisors: PAR Committee Model .......................................... 16 Performance Evaluation System (PES) Workshop ........................................... 16 Supervision 101 ............................................................................................................ 16 Supervising Hard to Handle Employees ............................................................. 16 Team Building Workshop ......................................................................................... 17 Basic Management Enhancing Creativity in the Workplace .............................................................. 17 Increasing Your Interpersonal Effectiveness ..................................................... 17 Interviewing Skills for Managers ........................................................................... 17 The Leadership Challenge for Women ............................................................... 18 Management Practitioner Improving Work Processes ....................................................................................... 18 Mentoring: A Partnering Model ........................................................................... 18 Performance Consulting........................................................................................... 18 Project Management How to Use Feedback to Improve Performance .............................................. 19 How to Use Teams to Manage Projects ............................................................... 19 Successful Project Leadership: Building Your Competence in Managing Projects ............................................................................................... 19 Certified Public Management (CPM) Certified Certified Certified Certified Certified Certified Public Public Public Public Public Public Manager Program I-II-III............................................................. 20 Manager Levels I-II-III Schedules ............................................ 21 Manager Program IV-V-VI ........................................................ 22 Manager Levels IV-V-VI Schedules ....................................... 23 Manager Levels I-II-III Application .......................................... 24 Manager Levels IV-V-VI Application ..................................... 25 Leadership New Jersey Executive Leadership Program ...................................................... 26 Business Operations Programs .............................................................. 27 ............................................. Human Resources Discipline and Grievance Handling ....................................................................... 28 Exploring Ethics in the Workplace ......................................................................... 28 The How-To’s of Major Discipline ........................................................................... 28 Human Resources Fundamentals and the Legal Environment .................... 28 Selection and Staffing ................................................................................................. 29 Succession Planning .................................................................................................... 29 Understanding and Applying Title 4A .................................................................. 29 Training Active Techniques for Teaching Adults ............................................................................ 29 Applied Curriculum Design Workshop ............................................................................. 30 Curriculum Design ................................................................................................................... 30 Designing Surveys and Questionnaires ........................................................................... 30 Determining Training Needs ............................................................................................... 30 Making Use of Technology Assisted Learning ............................................................... 31 Training Facilitation Skills ...................................................................................................... 31 Training Program Evaluation ............................................................................................... 31 Workforce Issues Americans with Disabilities Act: Awareness to Action ................................................. 31 Implementing a Diversity Initiative ..................................................................................... 32 Prevention of Sexual Harassment ....................................................................................... 32 Valuing Diversity ....................................................................................................................... 32 Public Employee’s Occupational Safety and Health Program (PEOSH) Hazard Communication Standard Train-the-Trainer ............................................... 33 Understanding the FMLA, ADA and Workers’ Compensation Overlap in NJ .... 33 Workplace Discrimination and Harassment ................................................................... 33 Prevention & Response Strategies to Workplace Violence: Information for Employees ............................................................................................. 34 Computer User Security Awareness ................................................................................... 34 Technology........................................................... Information Technology........................................................................................ 35 ........................................................... Access Introduction (XP and 2003) .................................................................................... 36 Access Queries and Advanced Table Design (XP and 2003) ................................... 36 Access Forms and Reports (XP and 2003) ........................................................................ 37 Access Macros and Advanced Forms and Reports (XP and 2003) ......................... 37 Excel Introduction (XP and 2003) ....................................................................................... 38 Excel Intermediate (XP and 2003) ...................................................................................... 39 Excel Advanced (XP and 2003) ........................................................................................... 39 Keyboarding for Professionals .............................................................................................. 40 MS Project Introduction (2002 and 2003) ........................................................................ 40 MS Project 2003 Intermediate .............................................................................................. 40 MS Word Templates and Forms ........................................................................................... 41 Outlook (2003) ........................................................................................................................... 41 PC Introduction/Windows XP............................................................................................... 41 PowerPoint (XP and 2003) ..................................................................................................... 41 PowerPoint Advanced Techniques (XP and 2003) ....................................................... 42 WebIntelligence 6.x Reporting ............................................................................................ 38 Windows XP Introduction ...................................................................................................... 42 Word Introduction (XP and 2003) ..................................................................................... 43 Word Intermediate (XP and 2003) ..................................................................................... 43 Word Advanced (XP and 2003) .......................................................................................... 44 General Information Registration Information (Four Ways to Register) ......................................................... 45 Satisfaction Guarantee ........................................................................................................... 45 Emergency/Weather Cancellation Information ........................................................... 45 Special Accommodations Information .............................................................................. 45 Substitutions................................................................................................................................ 45 Payment Information .............................................................................................................. 45 Cancellation Information ....................................................................................................... 45 Request for Training Application ........................................................................................ 46 Application for HR Horizons Certificate ............................................................................ 47 Directions and Parking Instructions......................................................................... 48 & 49 Alphabetical Index ......................................................................................................... 52 & 53 Accreditations The Department of Personnel (DOP) has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 8405 Greensboro Drive, Suite 800, McLean, VA 22102. In obtaining this approval, DOP has demonstrated that it complies with the ANSI/IACET Standards which are widely recognized as standards of good practice internationally. As a result of their Authorized Provider membership status, DOP is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standards. NASBA/CPE New Jersey Department of Personnel Human Resource Development Institute (HRDI) is registered with the National Association of State Boards of Accountancy (NASBA), as a sponsor of Continuing Professional Education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site www.nasba.org. HRDI offers many courses that are eligible for NASBA/CPE Credit. For a full list of the courses and learning objectives, please visit our web site at www.njtrainer.com. The course levels HRDI offers, which are eligible for CPE credit, are basic, intermediate, and advanced. The levels are designated on the web site by the appropriate letter within parentheses i.e., (B), (I), and (A). If prerequisites or advanced preparation is required for courses eligible for CPE credit, that information will be noted directly in the web site’s course description. If there is no notation regarding prerequisites or advanced preparation, then none is required. FREE Retirement Planning Seminars (PERS - TPAF - PFRS) HELPING MEMBERS PLAN FOR THEIR FUTURE • All members of the pension systems should consider attending one of our retirement planning seminars. These seminars help members to fully understand their benefits and better plan for their future. For Public Employees’ Retirement System (PERS) and Teachers’ Pension and Annuity Fund (TPAF) members in the first half of their careers we suggest The EDGE seminar. This seminar includes new information on protection from identity theft. For PERS and TPAF members approaching retirement eligibility, we recommend attending a one-day or two-day PRE-RETIREMENT SEMINAR. When retirement is just around the corner, PERS and TPAF members can get the facts at a RETIREMENT WORKSHOP. Police and Firemen’s Retirement System (PFRS) members can attend a RETIREMENT PLANNING SEMINAR at any stage of their career or get everything in order for retirement at a RETIREMENT WORKSHOP. Employees attending a RETIREMENT SEMINAR OR WORKSHOP may bring a guest (spouse, friend, financial advisor). Please be sure that you indicate this on the Registration Form so we can assure that there is enough seating for all attendees. Our staff is also available to come to your location and present any of our seminar programs for your employees. For details please contact us at: pensions.nj@treas.state.nj.us Certifying Officers and Human Resource personnel who are responsible for Pension administration or reporting should attend one of our EMPLOYER TRAINING CLASSES or request that we come to their location for more personalized assistance. Seminar schedules for the remainder of 2008 and registration information can be found on our Internet site at: www.state.nj.us/treasury/pensions — click on SEMINARS AND WORKSHOPS. Clicking the link “Seminars and Workshops” on our home page will take you to the new registration system. Instructions for using the system are provided, however, the online Seminar Registration System is designed to be easy for everyone to use. This new registration system allows all of our employers to enroll their employees directly. It also allows pension fund members to enroll themselves. Once a member or employer accesses the online system and completes the registration process, the system generates a confirmation message and provides a link for directions to the seminar location. • • • • • • • • Professional Development HRDI’s Professional Development courses are designed for individuals at any staff level to improve and enhance their professional skills and abilities. Courses within the Professional Development category include Administrative Support, Communications and Interpersonal Skills, Customer Service and Personal Improvement. Courses within this program area are designed to help both those beginning their career and professionals seeking advancement in an already established career field. Professional Professional Professional Development Development Development Administrative Support ................................................................................... 2 Communication Skills & Interpersonal Skills ............................................. 3 Customer Service .............................................................................................. 6 Personal Improvement .................................................................................... 7 English as a Second Language .................................................................. 10 Leadership ........................................................................................................ 11 Public Safety .................................................................................................... 12 Look for these symbols M - 3 hours Municipal Continuing Education Units CEUs Tr Continuing Education Units HR Horizons Courses Training Certificate Courses Classes are 9 am - 4 pm except where noted. Remember all HRDI courses can be delivered at your facility and can be customized to meet the needs of your organization and staff. www.njtrainer.com 1 The Award Winning 7.2 CEUs S u p p o r t S p e c i a l i s t P r o g r a m (SSP) $849 Professional Development Winner Exemplary Award from the International Association of Continuing Education and Training! Managers If you’re looking for an effective program to help your support staff excel and take on new responsibilities and authority, take a look at the Support Specialist Program. You’ll notice the benefits immediately. As your support staff begin to see their function as critical to the success of the team, they will take on a more strategic role in your organization. SSP is designed for: • administrative assistants • technical assistants • secretaries • support specialists • clerks • anyone functioning as support staff Support Staff Want to be a more valuable team member, support your manager effectively, make better decisions and learn how to use your authority appropriately? SSP is the course for you! The program will be a journey of empowerment and self-realization. It will help you strengthen basic skills, become more proactive, and develop into a catalyst for success in your organization. Requirements: In addition to attending classes, participants will be required to successfully pass a final examination, complete a written project and submit verification of an additional 20 hours of Professional Development training. Day 1 attendance is mandatory. If you have a group of employees who are interested in SSP or you would like the training to take place at your facility, call us! We will be happy to arrange it for you. Topics Include: Challenge of Learning Stress Management Career Development Time Management Overview of Management Team Building Location NJ Training & Conference Center Role of Support Specialist Change & Professional Development Self Empowerment Interpersonal Communications Leadership & Empowerment Problem Solving & Decision Making Class Code GS.0901.290045 GS.0901.290046 GS.0901.290047 Dates (13 days) Sept. 9, 16, 23, 30, Oct. 7, 14, 21, 28, Nov. 5, 12, 18, Dec. 2, 9 Sept. 11, 18, 25, Oct. 2, 9, 16, 23, 30, Nov. 6, 13, 20, Dec. 4, 11 NJDOT - Cherry Hill One Executive Campus Route 70 West Cherry Hill, NJ 08002 2 Sept. 15, 22, 29, Oct. 6, 20, 27, Nov. 3, 10, 17, 24, Dec. 1, 8, 15 For more information, please visit us at www.njtrainer.com Classes are 9 am - 4 pm except where noted. Assertive Communication Skills 0.6 CEUs M - 6 hours Dealing With Difficult People $109 0.6 CEUs M - 3 hours $109 The best way to communicate effectively is to communicate assertively. In this course the differences between passive, aggressive and assertive communication will be identified. Through the use of group discussion and interactive exercises, participants will learn the fine art of communicating assertively. What You’ll Learn: how to identify your own communication style how to differentiate between passive, aggressive, and assertive behavior how to recognize the importance and benefits of assertive communication how to apply the skills involved in assertiveness Location Dates (1 day) Class Code GG.1250.290180 GG.1250.290256 This course explores various communication styles and their effect on communication when people are under stress. Helpful techniques and strategies for coping with difficult behavior are discussed. Participants are given the opportunity to develop individual coping plans and communication strategies. What You’ll Learn: how four basic personality types contribute to the success of the work group strategies for working with four basic personality types the importance of good communication skills in dealing with difficult people Location Dates (1 day) Class Code GM.0916.290225 GM.0916.290226 GM.0916.290227 Professional Professional Professional Development Development Development NJ Training & Oct. 9 Conference Center Dec. 15 NJ Training & July 22 Conference Center Sept. 29 Dec. 3 Dealing with Anger and Aggressive Behavior 0.6 CEUs M - 3 hours Effective Writing $109 1.2 CEUs M - 3 hours $218 This one-day program uses lectures, small group activities, self-analysis exercises, exploratory conversations and video to investigate the nature of anger and our reaction to it. The course provides participants with guidelines and practice in constructively managing and containing angry interactions and bringing them to resolution. What You’ll Learn: the damaging emotional and physical changes caused by anger guidelines for managing your own anger guidelines for dealing with the anger of others Location Dates (1 day) Class Code GG.1072.290168 GG.1072.290169 GG.1072.290170 This two-day workshop reviews basic grammar rules before exploring more advanced topics. Techniques for preparing business letters and reports, organizing content, writing for the reader’s level of expertise, planning for the reader’s reaction, and reducing writing time will be covered. What You’ll Learn: to write letters, and short reports, using current business styles to use effective editing techniques to reduce writing time Location Dates (2 days) Class Code GG.0906.290151 GG.0906.290152 GG.0906.290153 GG.0906.290154 GG.0906.290155 NJ Training & Aug. 20 Conference Center Oct. 22 Dec. 12 NJ Training & July 23, 25 Conference Center Aug. 26, 28 Sept. 23, 25 Oct. 31, Nov. 3 Dec. 8, 11 www.njtrainer.com 3 Evelyn Wood Reading Dynamics M - 6 hours Facilitation Skills $199 1.2 CEUs M - 6 hours $218 Professional Development This workshop will help you to dramatically increase your reading speed, comprehension and recollection. If you need to process more written information, this dynamic seminar is for you. What You’ll Learn: how to increase reading speed rapid note taking and outline skills six sure-fire recall skills Learn how to become an effective facilitator through a variety of methodologies, including conducting efficient and effective meetings, making decisions, resolving conflicts and reaching goals. What You’ll Learn: the role of the facilitator and how it fits with other team roles how to help both long- and short-term teams when, how and why to intervene in a team’s process how to handle a team experiencing conflict the contracting process Location Dates (2 days) Class Code GM.1012.290228 Location Dates (1 day) Class Code GG.1124.290174 NJ Training & Oct. 31 Conference Center NJ Training & Oct. 1, 8 Conference Center Face-to-Face Communication 0.6 CEUs $109 Grant Writing Can Be Easy M - 6 hours $159 This one-day program focuses on a step-by-step communication model, identifies the most common pitfalls to communication and offers helpful hints on when and how to re-channel a conversation. What You’ll Learn: pay-offs of effective communication to identify the types of communication strategies for dealing with a problem communicator In this course, you will learn the basics of grantwriting and proposals to aid your organization in reaching its goals. This workshop will focus on the different types of grants, the components of a proposal for foundations, corporations and government agencies. What You’ll Learn: identify the major types of grantmakers and how their interests and requirements vary discuss the basic components of grant proposals identify necessary documents to have for any grant proposal explain appropriate wording, organization and delivery of information to aid proposal impact Location Dates (½ days) Class Code GH.1112.290269 Location Dates (1 day) Class Code GG.1101.290255 NJ Training & Oct. 24 Conference Center NJ Training & Sept. 15 9-12 Conference Center 4 Classes are 9 am - 4 pm except where noted. Improving Your Grammar Skills $199 This one day course is designed to improve skills in proofreading and grammar in a manner that is fun and exciting. Some of the issues addressed include the 16 grammar rules every professional should know, capitalization and punctuation, proofreading and techniques for finding errors in numbers, prices, codes and dates. The course is beneficial to all levels of staff. What You’ll Learn: painless proofreading the right way to present numbers key spelling rules Maintaining and Organizing Files 0.6 CEUs $109 This course provides practical tips to eliminate the frustration and time-wasting impact of a poor filing system. Participants will learn how to organize their files and office space to increase productivity. What You’ll Learn: various filing systems how to conduct a personal filing audit to determine a specific filing and record management system that works how to organize the workspace to improve productivity Professional Professional Professional Development Development Development Location Dates (1 day) Class Code GH.1181.290217 Location Dates (1 day) Class Code GG.1200.290179 NJ Training & Oct. 20 Conference Center NJ Training & Sept. 16 Conference Center Listening Effectively 0.6 CEUs M - 3 hours Making Powerful Presentations: A Public Speaking Workshop $109 1.5 CEUs M - 6 hours Tr $327 This workshop focuses on the role of the listener. Participants will experience and practice the skills necessary to become effective listeners What You’ll Learn: your own strengths and weaknesses as a listener the difference between passive and active listening characteristics of an effective listener tips to increase your listening skills Whether presentating at a small meeting, selling an idea to a customer, or speaking to a large audience, you must speak in a clear and organized way. In this two and a half day course, you will gain a new perspective on how to present your ideas formally or informally. What You’ll Learn: how to overcome the fear of oral presentations how to develop your topic through research the role of non-verbal communication in presentations how to make your voice and body work effectively for you Location Dates (2½ days) Class Code Location Dates (1 day) Class Code GG.0912.290156 GG.0912.290157 NJ Training & Sept. 12 Conference Center Nov. 19 NJ Training & Oct. 15, 22, 29 GG.1059.290166 Conference Center Dec. 2, 9, 16 GG.1059.290167 www.njtrainer.com 5 Strategies for Mastering Conflict 0.6 CEUs M - 3 hours How To Handle Difficult Customers 0.6 CEUs M - 3 hours $109 $109 Professional Development This program will help supervisors, managers, team leaders, and co-workers learn their preferred style of conflict management. Using that information, participants will formulate strategies to deal more effectively with conflict and resolve difficult situations. What You’ll Learn: the phenomenon of groupthink proven methods of mastering conflict how to turn conflict situations into successes This one-day program is designed for anyone who may be responsible for handling customer requests. Through lectures and individual or group activities, participants are given information and opportunities for acquiring skills in dealing with difficult customers and challenging customer situations. What You’ll Learn: how negative encounters can turn into positive results for customers techniques used to defuse difficult or stressful situations the three telltale signs for identifying unsatisfied customers Location Dates (1 day) Class Code GG.1278.290184 GG.1278.290185 Location Dates (1 day) Class Code GG.1130.290175 GG.1130.290176 NJ Training & Aug. 27 Conference Center Oct. 20 NJ Training & Aug. 21 Conference Center Oct. 31 Building a Customer Focused Organization 0.6 CEUs M - 6 hours Producing Customer Service $109 0.6 CEUs M - 3 hours $109 This program teaches the important steps needed in transforming your organization from management-centered to customer-centered. Each participant will receive a tool kit that can be effective in facing the challenges and solving the problems associated with making the transition to a customer-centered organization. What You’ll Learn: successful practices of the customer focused organization assessing organizations in light of the practices of a customer focused organization handling problems and challenges in transforming an organization Location Dates (1 day) Class Code GM.1105.290237 This program provides a framework for delivering firstrate customer service. Participants learn to rethink their work processes, identify their customers and improve the way they do business. What You’ll Learn: benefits of developing good customer service skills strategies for creating a positive customer service experience for internal and external customers how to reconstruct a process in terms of the Customer Satisfaction Loop communication skills for good customer service Location Dates (1 day) Class Code GG.1056.290164 GG.1056.290165 NJ Training & Sept. 8 Conference Center NJ Training & Sept. 19 Conference Center Nov. 13 6 Classes are 9 am - 4 pm except where noted. Telephone Techniques 0.4 CEUs 9 AM - 1 PM M - 3 hours Conflict Management and Resolution Strategies for Women $109 $109 Confrontation is inevitable in each person’s work life and home life. This program provides insight into the physical and emotional responses to conflict. It offers effective methods for coping with and resolving conflict. What You’ll Learn: techniques to monitor and control emotional responses that result from conflict and manipulation effective communication techniques for confrontations when third party mediation may be beneficial the impact of stereotypes about women’s emotional responses in the workplace Most communication with customers occurs via the telephone. This seminar is designed to stress the importance of good telephone habits. Topics covered include: voice quality, courtesy, attentiveness, tactful complaint handling, efficient call transferring, pleasant call termination, and correct message transcription. What You’ll Learn: appropriate and effective techniques to utilize when responding to caller complaints how to turn an emotionally charged situation into a polite, positive conversation three types of customer personalities and the recommended responses to each Professional Professional Professional Development Development Development Location Dates (½ day) Class Code GC.0932.290080 Location Dates (1 day) Class Code NJ Training & Sept. 17 Conference Center NJ Training & Nov. 6 Conference Center GH.1097.290202 A dvanced W riting Skills for Managers and Supervisors $159 This program provides instruction and practice in generating and evaluating executive level documents. Participants will learn to align their business writing processes with organizational goals. A new understanding of writing as a management tool will be developed along with techniques for managing the writing process, feedback on your own writing, and an individual development plan. Prerequisites: It is suggested that participants take Effective Writing if skill development in basic writing is necessary What you will learn: identify strategic ways to align writing processes with organizational goals list effective communication methods specific to writing policies and procedures ways to write and revise better and faster the right amount of detail and jargon to use Location Dates (1 day) Class Code GM.1195.290247 Creating Self-Empowerment $119 A productive work environment is in part dependant on the employee’s self-awareness, self-esteem, and desire to grow. Employees’ understanding of themselves and high self-esteem can enhance their personal and professional lives. This course emphasizes the power of self realization and acceptance. You will learn to accentuate your positive attributes, overcome negativity and understand the importance of developing a personal action plan. What You’ll Learn: to assess and understand individual strengths and weaknesses to overcome negativity in oneself manifestations of low self-esteem the relationship of employee empowerment to organizational climate Location Dates (1 day) Class Code NJ Training & Oct.28 Conference Center NJ Training & Sept. 23 Conference Center GH.1111.290206 7 www.njtrainer.com Don’t Worry About the Small Stuff FOCUS: Achieving Your Highest Priorities M - 3 hours $109 $299 This one-day course teaches productivity skills integrated with a powerful planning system that helps employees clarify, focus on, and execute the highest priorities – personally and professionally. What You’ll Learn: apply a goal-setting process that gets results stay focused every day with a reliable planning system that integrates the tools they use (planner, PDA, desktop) achieve balance and renewal in their lives to avoid burnout and cycles of frustration gain control of the competing demands on their time, e-mail, voicemail, meetings, and interruptions reduce stress by recognizing and eliminating low-priority activities and distractions Location NJ Training & Conference Center Dates (1 day) Nov. 20 Class Code GH.1171.290264 This course will teach participants how to respond to stressful situations calmly and gracefully. In this seminar, participants will learn to change the way they live and how to be more relaxed and balanced, bringing greater enthusiasm and creativity to every project. Through the use of lecture, written exercises, activities and discussion, attendees will learn how to change their attitudes and lives. What You’ll Learn: identify stress factors in their individual lives and create no-sweat strategies for dealing with them let go of the fears that are holding them back handle the “big stuff” without falling apart through particular tools and techiques relax in stressful situations and step back from them become focused on others and learn why the more you give to others the more you get back Location Dates (1 day) Class Code GH1202.290262 Professional Development NJ Training & Oct. 29 Conference Center How to Write for Technical Professionals M - 4 hours $199 Provide yourself with career advancement! State, county and municipal government employees can attend HRDI training with their own payment and employer-approved time off. In this course participants learn to explain their ideas so that both technical and non-technical readers can better understand the text. Tips to assist the writer organize a technical document to ensure proper emphasis and accessibility of information are also highlighted. What You’ll Learn: strategies for organizing technical report content ways to write technical descriptions effective titles and headings the importance of emphasizing important facts techniques to make information accessible how to put complex ideas into simple language Location Dates (1 day) Class Code GG.1197.290178 NJ Training & Oct. 27 Conference Center 8 Classes are 9 am - 4 pm except where noted. Ready, Set, Test! $109 Designed for individuals who are planning to apply for a civil service examination, this course will help participants better understand the exam process from announcements and applications through performance on test day. Interactive exercises and presentations are employed to provide practice and helpful tips in determining eligibility; interpreting job specifications; completing the application; and participating in the exam process. What You’ll Learn: the importance of thoroughly reading instructions and test items before responding how to avoid the most common problems associated with the application process the link between the job specification and success on a civil service exam effective preparation and stress reduction strategies to use prior to taking an exam Location Dates (1 day) Class Code GH.1140.290214 GH.1140.290215 Time Management 0.6 CEUs M - 4 hours $109 This workshop challenges each participant to perform an analysis of his/her use of time. Learn proven methods of eliminating time wasters (internal and external) and getting control of time. What You’ll Learn : how to identify time wasters that prevent you from making efficient use of your time proven techniques for eliminating time wasters techniques to monitor, evaluate, and modify daily use of time how to plan your time wisely to make the most out of your workday Location Dates (1 day) Class Code GG.0922.290158 GG.0922.290159 Professional Professional Professional Development Development Development NJ Training & Sept. 24 Conference Center Nov. 7 NJ Training & Aug. 6 Conference Center Oct. 1 Stress: Understanding and Managing It 0.6 CEUs M - 3 hours W ork/Life Integration 0.6 CEUs $109 $109 Stress can have a negative impact on health and job satisfaction. This workshop is designed for on-the-job application of principles and techniques designed to reduce stress and increase the participant’s sense of well being. A variety of coping skills are explored. What You’ll Learn: personal stressors and idiosyncratic stress reactions skills necessary to enhance your ability to cope how to prevent stress related illnesses Location Dates (1 day) Class Code GH.0904.290186 GH.0904.290187 This program identifies methods to more effectively integrate our work and personal lives. Participants are encouraged to take an insightful look at where they are and where they would like to be. The course provides strategies for attaining these goals. What You’ll Learn: strategies to help you achieve work/life integration “simplifying” techniques that work time management tips for work and home healthy lifestyle options how modern technology can help achieve balance Location Dates (1 day) Class Code GH.1058.290200 NJ Training & Sept. 22 Conference Center Nov. 14 NJ Training & Sept. 8 Conference Center www.njtrainer.com 9 Living a Healthy Lifestyle Six 1/2 day (3 Hour) Sessions FREE Professional Development The New Jersey Department of Personnel and the Department of Health and Senior Services have initiated Working Well New Jersey to serve as an informational clearinghouse and wellness link for our State’s public employees. WWNJ goals are to provide government employees across the State with the knowledge, resources and incentives to improve the quality of their lives at home and in the workplace and to provide New Jersey’s government employers with the tools to promote and maintain the mental and physical health of NJ’s public workforce. As part of this initiative, we are pleased to offer Living a Healthy Lifestyle, a free course for New Jersey public employees. Course description This course helps people with chronic conditions (and those who description: care for them) overcome daily challenges and maintain an active, fulfilling life. The program is based on self-efficacy theory and emphasizes problem solving, decision-making and confidence building. Participants learn about healthier ways to live, gain confidence and motivation to manage their health, and feel more positive about their lives. Research confirms that a year after completing this course, participants reported increased healthful behaviors, better symptom management, improved health status, fewer physician and hospital visits, and greater confidence in their ability to manage their condition. Prerequisites: None What you will learn: To identify and use tools to manage symptoms (fatigue, shortness of breath, pain, stress, anxiety, tension and depression) To recognize the benefits of healthy eating and exercise Effective communication skills to use with your doctor, health care team and others How to assess and manage fear, anger and frustration How to use tools to make daily tasks easier and get more out of life Location NJ Training & Conference Center Dates (6 half days) Sept. 26, Oct. 3, 10, 17, 24, 31 Sept. 26, Oct. 3, 10, 17, 24, 31 Time 9-12 1-4 Class Code GH.1197.290259 GH.1197.290260 Register early. Seats are limited. 10 Classes are 9 am - 4 pm except where noted. This Series of English-as-a-Second Language Courses Will Enhance Your English Communication Skills Improve awareness of U.S. culture, idioms and customs Learn, improve and practice English language skills in a structured learning environment Learn correct concepts, break old habits, and develop strategies that deal with the nuances of the English language Schedule allows for time to practice between sessions; small groups guarantee individual attention in class Professional Professional Professional Development Development Development Accent on English 9 AM - 12 Noon Half Days $369 Business Writing for Professionals Whose First Language Is Not English 9 AM - 12 Noon Half Days $499 Students work with tape and text to practice pronunciation while expanding the use of idioms and conversational language functions. The language used will be business related with special attention on the use of the telephone. Listening skills and self-monitoring skills are emphasized throughout the course. What You’ll Learn: to use standard English forms of pronunciation, grammar, and vocabulary correctly to conduct clear and effective phone conversations to communicate effectively with supervisors and co-workers This program is designed for non-native speakers who need to write more clearly and correctly as part of their jobs. Learn the fundamentals of effective written business communications with emphasis on grammar, punctuation, and language rules. What You’ll Learn: correct verb tenses rules of proper grammar language correct spelling and punctuation American idioms Location Dates (7-½ days) Class Code NJ Training & Sept. 5, 12, 19, 26, GG.1260.290183 Conference Center Oct. 3, 10, 17 Location Dates (5-½ days) Class Code NJ Training & Oct. 23, 30 Conference Center Nov. 6, 13, 20 GG.1259.290182 www.njtrainer.com 11 The Comprehensive Investigative Interview Program $159 This course is designed for anyone whose job involves data gathering and documentation, and conducting interviewing and/or investigations in person or over the phone. The first step in the investigative interview is the proper gathering of information. This course uses clinically-based interviewing strategies proven effective by field detectives and investigators. Detailed instruction will be provided for constructing the proper investigative setting, employing tools of influence, strategies for persuasion, and properly sequencing the strategies for maximizing quality data collection. What You’ll Learn: to develop a credible rapport with the interviewee to construct the proper interview “setting” to eliminate resistance and obtain willing compliance effective techniques on how to remove barriers to data collection to employ strategies for focused concentration and clear recall Location Dates (1 day) Class Code GG.1203.290261 Report Writing for Investigators $159 A written report is a permanent record of an investigation. This course emphasizes the importance of accuracy, completeness, and attention to detail when writing investigative reports. What You’ll Learn: the sections that make up the content of comprehensive reports strategies to strengthen written communication skills pre-interview preparation to ensure that all information needed for reporting is gathered Location Dates (1 day) Class Code GG.1163.290177 Professional Development NJ Training & Oct. 30 Conference Center Investigative Interviewing In-Depth $359 This course is designed for both experienced and novice investigators who need to gather information from others, detect possible deception during the process and obtain the truth. It incorporates the Investigative Formula, the Myers-Briggs Type Indicator and other innovative techniques. What You’ll Learn: how to be confident when questioning a witness/suspect how to identify false reports rapidly and accurately how to obtain confessions that will hold up in court Location Dates (3 days) Class Code GM.1179.290246 NJ Training & Sept. 30 Conference Center The following courses are available, but not scheduled for this catalog cycle. If you have an interest in this training, or want to be added to our “Waiting List,” please contact us at (609) 777-2225. Administrative Support: Mastering Front Desk Responsibilities Communication Skills & Interpersonal Skills: Presentation Skills: A Workshop for the Technical Professional Presenting with Power and Style NJ Training & Dec. 1, 2, 3 Conference Center 12 Classes are 9 am - 4 pm except where noted. Management and Supervision HRDI offers a continuum of management and supervisory programs to meet the needs of all levels of leadership careers, from the newly appointed supervisor to the executive level manager. The programs are specially designed to build and enhance the core competencies required for a successful managerial or supervisory career. Programs range from Improving Work Processes to Making the Transition from Co-Worker to Supervisor to Project Management to Team Building. There are also six levels of the nationally recognized Certified Public Management Program available for individuals from all backgrounds to build the essential skills needed to effectively lead organizations. Management and Management and Management and Management and Management and Supervision Supervision Supervision Supervision Supervision Basic Supervision .................................................................................... 14 Basic Management ................................................................................ 17 Management Practitioner ................................................................... 18 Project Management ............................................................................ 19 Certified Public Management ............................................................ 19 Leadership ................................................................................................ 26 Look for these symbols M - 3 hours Municipal Continuing Education Units CEUs Tr Continuing Education Units HR Horizons Courses Training Certificate Courses Classes are 9 am - 4 pm except where noted. Remember all HRDI courses can be delivered at your facility and can be customized to meet the needs of your organization and staff. www.njtrainer.com 13 Coaching for Better Work Performance 0.6 CEUs M - 3 hours Making the Transition from Co-Worker to Supervisor $109 0.6 CEUs M - 3 hours $109 A manager’s/supervisor’s competence is measured by the achievements of others. Therefore, it is in the manager’s best interest to do everything possible to ensure that his or her employees perform successfully. Learn how to analyze performance discrepancies and conduct face-to-face coaching conferences designed to improve and develop employee performance. What You’ll Learn: to use coaching as an effective management tool the value of analyzing performance discrepancies techniques to conduct a coaching conference Location Dates (1 day) Class Code GM.0903.290218 GM.0903.290219 This workshop is devoted to exploring the change in perspective and the new skills required to make the critical shift from worker to supervisor. Participants explore the key role transitions needed and techniques for handling these major changes. What You’ll Learn: the correct use of authority how to communicate clearly important ways to win respect how to delegate Management and Supervision Location Dates (1 day) Class Code GM.1027.290229 GM.1027.290230 GM.1027.290231 NJ Training & Sept. 9 Conference Center Oct. 29 NJ Training & July 28 Conference Center Sept. 19 Nov. 14 How to Conduct Effective Meetings 0.6 CEUs M - 3 hours $109 Workplace Violence: Prevention & Response Strategies for Managers and Supervisors 1.2 CEUs $218 This interactive seminar focuses on the skills and techniques needed to plan and conduct effective meetings. Topics discussed and explored include: Why we hold meetings, group dynamics, decision-making options and post meeting reinforcement objectives. What You’ll Learn: how to plan and organize a meeting ways to maximize participation of meeting attendees ways to handle counter-productive behavior during a meeting This interactive two-day program is designed to raise the manager's awareness of workplace violence in terms of its impact on all individuals in the organization. Management concerns and the managerial perspective toward violence in the workplace is fully explored. What You'll Learn: the impact of workplace violence appropriate prevention and response strategies to utilize before, during and after a crisis potential concerns and necessary managerial perspective Location Dates (2 days) Class Code GH.1136.290213 Location Dates (1 day) Class Code GM.0905.290222 NJ Training & Oct. 20 Conference Center NJ Training & Oct. 22, 23 Conference Center 14 Classes are 9 am - 4 pm except where noted. Management Skills for New Supervisors 0.6 CEUs M - 6 hours Managing Workplace Negativity $109 $339 Negative attitudes on the job can be both contagious and destructive. This program will address the roots of negativity and effective methods to combat it. What You’ll Learn: identify and describe the sources and effects of workplace negativity. discuss interventions to reduce the effects of negativity on employee morale, motivation and performance. explain how poorly managed change causes employee stress, distrust, and pessimism. identify and describe techniques to foster cooperation, teamwork and innovation. discuss various methods of creating an environment conducive to open communication and employee satisfaction. Location Dates (1 day) Class Code GM.1278.290270 Prerequisite: Prerequisite Making the Transition from Co-Worker to Supervisor This one-day workshop gives an overview of basic supervisory competencies. Establishing the conditions for building and maintaining good relationships and productive work environments is emphasized. What You’ll Learn: foundations for building good work relationships how to set expectations that help promote growth ways to give effective feedback Location Dates (1 day) Class Code GM.1092.290233 GM.1092.290234 GM.1092.290235 Management and Management and Management and Management and Management and Supervision Supervision Supervision Supervision Supervision NJ Training & Aug. 7 Conference Center Sept. 29 Nov. 21 NJ Training & Aug. 29 Conference Center Managing Change and Resistance New Directions in Problem Solving $109 To effectively manage positive change in our personal and professional lives on a lasting basis is a difficult challenge. The purpose of this workshop, is to improve participants’ effectiveness at supporting and managing change by improving their understanding of and ability to work with resistance: a vital and potentially productive part of the change process. What You’ll Learn: examine their preferred styles for approaching or resisting change and dealing with situations that involve change. assess the impact of their ways of approaching or resisting change on the outcome of situations involving change. explore the dynamics of change and resistance at the organizational level, compare the insights that they have gained with those of successful leaders and supporters of change in diverse organizational settings Location Dates (1 day) Class Code GH.1052.290267 M - 6 hours $529 This two-day course is designed to enable the manager to use the latest critical thinking skills needed to solve problems and make decisions. Students will also learn methods to improve team efforts at problem solving and decision-making. What You’ll Learn: make distinctions between problem solving and decision making. identify the critical thinking skills needed to solve problems and make decisions. apply a systematic approach to problem solving. demonstrate a systematic approach to making and implementing decisions. identify the methods to improving team efforts at problem solving and decisionmaking Location Dates (2 days) Class Code GM.1169.290266 NJ Training & Oct. 3 Conference Center NJ Training & Nov. 12, 19 Conference Center www.njtrainer.com 15 PAR Skills for Supervisors: PAR Committee Model 1.2 CEUs M - 5 hours Supervision 101 $218 3.0 CEUs $545 This two-day course on the Performance Assessment Review (PAR) Committee Model is offered to managers and supervisors. It provides information, practice and feedback on writing each segment of the PAR document and reviews and provides practice on the competencies necessary to communicate the PAR to employees. What You’ll Learn: ways to establish performance expectations how to define the job and rate performance how to ground ratings in behavioral data how to build interpersonal skills in order to enhance the appraisal process Location Dates (2 days) Class Code GM.1148.290242 This five-day competency-based program is designed to build the capacity of newly appointed supervisors or those with no formal training, to assume a management role. Through group activities, classroom exercises, and instructor feedback, participants will gain a fuller understanding of the roles and tasks of an effective supervisor. What You’ll Learn: techniques for planning and organizing work how to enhance interpersonal effectiveness components of contemporary leadership elements of performance management how to manage customer service Location Dates (5 days) Class Code Management and Supervision NJ Training & Sept. 10, 17 Conference Center Performance Evaluation System (PES) Workshop 1.2 CEUs M - 3 hours NJ Training & July 23, 30, GM.1160.290244 Conference Center Aug. 6, 13, 20 Sept. 4, 11, 18, GM.1160.290245 25, Oct. 2 Nov. 18, 25, GM.1160.290257 Dec. 2, 9, 16 $218 This two-day workshop on the Performance Evaluation System (PES) is offered to Managers and Supervisors to provide information, practice and feedback on writing each segment of the PES document. This workshop applies to managers and supervisors responsible for completing the PES on employees covered under AFSCME, IFTPE, and CWA unions. What You’ll learn: to establish performance expectations methods for defining the job to use new pass/fail ratings interpersonal skills that help to make the appraisal process an opportunity to develop employees Location Dates (2 days) Class Code GM.1198.290248 GM.1198.290249 Supervising Hard-to-Handle Employees $339 One of the hardest things for a manager to handle is dealing with a problem employee. This one-day workshop will help managers confront performance gaps and identify strategies for dealing with problems when they occur. They will also develop the capacity to diagnose the cause of the disruptive behavior and develop action plans to deal with it. What You’ll Learn: demonstrate the capacity to recognize problems before they occur and to intervene to prevent them from erupting demonstrate the capacity to diagnose the cause of disruptive behavior and develop action plans to deal with it identify strategies for building positive relationships amongst staff so poor behavior won’t spread Location Dates (1 day) Class Code GM.1170.290263 NJ Training & Sept. 15, 16 Conference Center Nov. 17, 18 16 NJ Training & Sept. 18 Conference Center Classes are 9 am - 4 pm except where noted. Team Building Workshop 1.2 CEUs M - 6 hours Increasing Your Interpersonal Effectiveness $218 0.6 CEUs M - 6 hours $109 This course focuses on how effective teams are formed and the importance of the leadership role. Participants explore the differences between personal and work issues. These include how to distribute assignments, plan work, monitor team performance and identify developmental needs, give and receive feedback, build team spirit, and resolve conflicts. Particular attention is given to the concept of group-centered leadership. What You’ll Learn: the stages of group development characteristics of productive groups the role of coaching in management types of dysfunctional behaviors in teams basic strategies for building group consensus Location Dates (2 days) Class Code GM.1124.290238 GM.1124.290239 Interpersonal effectiveness is an essential competency in all aspects of life but is particularly important for managing people. This highly interactive workshop is designed for managers and supervisors who want to be more effective. What You’ll Learn: the importance of building self awareness techniques for managing yourself how to build good relationships the role of communication in creating positive results Management and Management and Management and Management and Management and Supervision Supervision Supervision Supervision Supervision Location Dates (1 day) Class Code GM.1139.290240 NJ Training & Sept. 3, 4 Conference Center Dec. 4, 5 NJ Training & Sept. 5 Conference Center Enhancing Creativity in the Workplace 0.6 CEUs M - 3 hours Interviewing Skills for Managers 0.6 CEUs M - 5 hours $109 $109 Creativity is a valuable skill in the workplace. Through lecture, video, and exercises, this course will teach how to encourage and develop creativity in employees. What You’ll Learn: strategies for enhancing your own creativity ways to enrich your work environment to increase the creativity of others a creative approach to meeting challenges Using structured activities, self-assessment and group discussion, learn how to conduct and evaluate an effective selection interview in a manner that is organized, planned, appropriate to job requirements and in compliance with EEO and other applicable laws. What You’ll Learn: a model for conducting the selection interview appropriate questions for assessing and evaluating a candidate’s strengths and weaknesses compliance with EEO and other applicable laws important information to provide the candidate Location Dates (1 day) Class Code GM.1102.290236 Location Dates (1 day) Class Code GM.0907.290223 NJ Training & Sept. 10 Conference Center NJ Training & Nov. 19 Conference Center www.njtrainer.com 17 The Leadership Challenge for Women 1.8 CEUs $327 Mentoring: A Partnering Model 0.6 CEUs $109 Although today’s environment is more open to women seeking to become leaders, they still face obstacles. This three-day workshop identifies and examines those obstacles and explores strategies for overcoming them. What You’ll Learn: the unique qualities women leaders possess strategies for using assertiveness in a leadership role misperceptions about women in leadership roles techniques to transform the view of women as leaders This one-day program is designed to provide an overview of workplace mentoring and how to establish a mentoring program. Through lecture, group activities, and role play, participants will explore the mentoring relationship and the benefits of a mentoring program. What You’ll Learn: the differences and similarities between mentoring, supervising, and coaching characteristics, roles and responsibilities of good mentors and protégés behavioral and communication skills of effective mentors and protégés steps in an effective mentoring program Management and Supervision Location Dates (3 days) Class Code Location Dates (1 day) Class Code GH.1053.290199 NJ Training & Sept. 4, 11, 18 GM.0908.290224 Conference Center NJ Training & Oct. 17 Conference Center Improving Work Processes 1.2 CEUs M - 3 hours Performance Consulting $218 1.2 CEUs Tr $218 This two-day course is designed for team leaders, supervisors or managers who must improve the efficiency and effectiveness of work processes. The focus is on determining the purpose, scope, inputs and outputs of a process, constructing and interpreting a flow chart depicting a work process, and applying process improvement techniques to an actual work flow. What You’ll Learn: the benefit of seeing work as a process the steps in constructing a work process flow how to use a work process flow to analyze problems and develop solutions Performance consulting is the practice of taking a disciplined approach to assessing individual and organizational effectiveness, diagnosing causes of human performance problems and recommending a set of interventions. This two-day program for trainers and HR professionals provides theory, tools and application of a model for performance consulting. What You’ll Learn: principles of human performance technology to distinguish between the needs of business, performance, training, and work environment roles and competencies of the performance consultant types of performance interventions Location Dates (2 days) Class Code Location Dates (2 days) Class Code GM.1157.290243 NJ Training & Oct. 21, 24 Conference Center NJ Training & Sept. 25, Oct. 2 GH.1034.290193 Conference Center 18 Classes are 9 am - 4 pm except where noted. How to Use Feedback to Improve Performance 0.6 CEUs M - 3 hours Successful Project Leadership: Building Your Competence in Managing Projects $109 1.8 CEUs $327 The ability to effectively use feedback to shape and transform employee performance is an essential supervisory skill. This workshop uses exercises, case study and role play to examine key principles in providing performance feedback, and to practice the planning and execution of feedback encounters. What You’ll Learn: why performance feedback is important how much, what type, and when feedback is necessary the skills for effectively giving and receiving feedback how feedback determines future performance Location Dates (1 day) Class Code GM.1090.290232 In today’s high-performance workplace, the importance of project success has never been more critical. It is not enough to be a good administrator or a good manager - getting things done successfully requires leadership. In this 3-day program, you will learn how to build a motivated and committed project team, achieve project success, finish projects earlier, and more often on or below budget. What You’ll Learn: project planning, with lower costs and fewer delays the ability to deal with changes interdepartmental cooperation and commitment MS Project as a tool to manage a project Location Dates (3 days) Class Code Management and Management and Management and Management and Management and Supervision Supervision Supervision Supervision Supervision NJ Training & Sept. 24 Conference Center NJ Training & Oct. 8, 15, 22 GM.1248.290251 Conference Center How to Use Teams to Manage Projects 1.2 CEUs M - 3 hours $218 This two-day workshop was designed for natural work groups who must function as teams to manage long term projects. It offers a new interpretation of projects with emphasis on the people who perform the work. Day 1 focuses on working in teams and Day 2 focuses on project management. What You’ll Learn: a new interpretation of project management why teams frequently don’t get the results they are expected to generate and what to do about it what effective teams look like guidelines for appropriate team behavior Please visit our website at www.njtrainer.com to browse our complete list of course offerings and to check for additional class dates. Location Dates (2 days) Class Code GM.1141.290241 NJ Training & Oct. 6, 9 Conference Center www.njtrainer.com 19 Certified Public ManagerTM Program Levels I-II-III The New Jersey Certified Public Manager Program (CPM) was developed in 1983 as a means to empower managers and supervisors in state, county and municipal government to develop effective management skills through training and education. Today, the CPM program is more popular than ever and has been rated #1 by participants across the state. If you are looking for an effective way to reach your full potential, and want to enjoy a level of professional designation that is recognized by New Jersey and 25 other state governments within the Certified Public ManagerTM Consortium – the CPM program is a must to attend. Participating in CPM will help you: Learn how to work more efficiently and effectively Foster teamwork and create a common frame of reference Implement your career action plan Develop effective listening and critical thinking skills Implement and maintain ‘new actions’ for effective management and supervision Management and Supervision How the Program Works Complete Levels I-II-III and earn a Certificate in Supervisory Management and a recommendation for six undergraduate college credits. Classes run for 16 consecutive weeks, one day per week. Complete Levels IV-V-VI and earn the CPM designation and a recommendation for nine graduate credits or 15 undergraduate credits. For more information or to receive an application, please visit us at www.njtrainer.com. THE CPM APPLICATION MUST BE SUBMITTED IN ORDER TO REGISTER FOR THIS PROGRAM. Level I-II-III Topics Include: Communication Performance Planning Leadership Coaching Motivation Managing Conflict MBO/Project Management Progressive Discipline Leading a Diverse Workforce Team Building Government Entrepreneurship Delegation Problem Solving/Decision Making Stress Management Participant’s Thoughts about CPM This is the best possible management material that I have seen in my career. I am committed to getting every sergeant and above this training as long as I have a say. Hopefully, we will get to the point where all sergeant prospects will also get the training. Bob Nolan Captain Law Enforcement Division Commander I want to thank everyone at HRDI and FDU for the CPM program. I was recently promoted to the North Region Manager for the Motor Vehicle Commission. I now manage 15 MV agencies. I truly believe that without going through the CPM program, I would not have had the confidence or knowledge to pursue and handle the new job. I learned a lot from the teachers and from my fellow students. David Anthony North Regional Manager Motor Vehicle Commission Train a group from your department or agency and save! 20 Classes are 9 am - 4 pm except where noted. 9.0 CEUs Successful completion of the first three levels of CPM requires attendees to: Certified Public Manager Levels I - II - III Fall 2008 $1,150 Complete a brief written and oral summary of a field practicum for each of the three levels. Complete a multi-phased field application project over the course of the program. Attend a minimum of 4 out of 5 classes for each of the three levels. Day 1 attendance is mandatory mandatory. Pass a final examination. Submit verification of an additional 30 hours of management/supervisory training. All sessions meet the same day each week, except for holidays and occasional scheduling changes. Northern Region Essex County College Police Academy 250 Grove Avenue Cedar Grove, NJ 07009 Passaic County Judiciary 77 Hamilton Street, Room 649 Paterson, NJ 07505 Central Region NJ Training and Conference Center 200 Woolverton Avenue, Building 20 Trenton, NJ 08611 NJ Training and Conference Center Sept. 17, 24, Oct. 1, 8, 15, 29, Nov. 5, 12, 19, 25, Dec. 10, 17, Jan. 7, 14, 21, 28 Sept.. 19, 26, Oct. 3, 10, 17, 31 Nov. 7, 14, 21, Dec. 5, 19, Jan. 9, 16, 23, 30, Feb. 6 GM.0902.290022 Sept. 9, 16, 23, 30, Oct. 7, 21, 28, Nov. 5, 12, 18, Dec. 2, 9, 16, Jan. 6, 13, 20 Oct. 22, 29, Nov. 5, 12, 19, Dec. 3, 10, 17, Jan. 7, 14, 27, Feb. 3, 10, 24, Mar. 3, 10 GM.0902.290023 Management and Management and Management and Management and Management and Supervision Supervision Supervision Supervision Supervision GM.0902.290273 GM.0902.290021 Southern Region Cumberland County 911 Communication Ctr. 637 Bridgeton Ave. Bridgeton, NJ 08302 Northern Region Fairleigh Dickinson University 150 Kotte Place Hackensack, NJ 07601 Morris County Correctional Facility 43 John Street Morris Township, NJ 07960 Central Region Manchester Township Police Department 1 Colonial Drive Manchester, NJ 08759 Monmouth County Police Academy 2000 Kozloski Road Freehold, NJ 07728 Wall Township Municipal Building 2700 Allaire Road Wall Township 07719 Southern Region Burlington County Police Academy Burlington County College, Route 530 Pemberton, NJ 08068 Sept. 8, 15, 22, 29, Oct. 6, 20, 27, Nov. 3, 10, 17, Dec. 1, 8, 15, 22, Jan. 5, 12 Law & Public Safety Sept. 9, 16, 23, 30, Oct. 7, 21, 28, Nov. 6, 13, 18, Dec. 2, 9, 16, Jan. 6, 13, 20 Sept. 8, 15, 22, 29, Oct. 6, 20, 27, Nov. 3, 10, 17, Dec. 1, 8, 15, 22, Jan. 5, 12 Law & Public Safety Sept. 3, 10, 17, 24, Oct. 1, 15, 22, 29, Nov. 5, 12, Dec. 3, 10, 17, Jan. 7, 14, 21 Sept. 15, 22, 29, Oct. 6, 14, 27, Nov. 3, 10, 17, 24, Dec. 8, 15, 22, Jan. 5, 12, 20 Sept. 4, 11, 18, 25, Oct. 2, 16, 23, 30, Nov. 6, 13, Dec. 4, 11, 18, Jan. 8, 15, 22 Law & Public Safety Sept. 16, 23, 30 Oct. 7, 14, 28, Nov. 5, 12, 18, 25, Dec. 9, 16, Jan. 6, 13, 20, 27 GM.0922.290018 GM.0922.290024 GM.0922.290026 GM.0902.290019 GM.0922.290020 GM.0922.290025 GM.0922.290033 Ocean City Dept.of Public Works Sept. 12, 19, 26, Oct. 3, 10, 24, 31, Henry S. Knight Operations and Engineering Ctr. Nov. 7, 14, 21, Dec. 5, 12, 19, 115 South 12th Street Jan. 9, 16, 23 Ocean City, NJ 08226 GM.0922.290027 www.njtrainer.com 21 The Certified Public Manager Program Levels IV - V - VI HRDI and Fairleigh Dickinson Universtiy (FDU) jointly offer the Certified Public Manager Program –Levels IV, V, and VI to those students who wish to earn the CPM designation. The prerequisite for this course is CPM Levels I, II, and III. Levels IV, V, and VI consist of 135 contact hours (22 1/2 days) of instruction. Attendance is mandatory for one. day one The topics to be covered in the curriculum include: Management and Supervision Research Design Tools & Presentation Skills Organizational Culture Leading Change, Strategic Planning Transformational Leadership Quality Management & Continuous Quality Improvement Performance Measures & Presentation Skills Public Policy NJ Budget Policy Program Implementation Recruiting & Hiring Staff Into the Organization Rules & Regulations Through & Out of the Organization Customer Assessment Decision Making Problem Solving & Planning Creative Thinking & Teamwork Ethics & Public Values Building Strategic Partnerships Reframing the Organization Contemporary Practices in Public Management To successfully complete Levels IV, V, VI you must: Attend a minimum of 6.5 out of 7.5 days per level. Complete a multi-phased project. Complete a brief written and oral summary of a field practicum. Pass an examination at the end of each level. Submit verification of an additional 30 hours of management/supervisory training. THE CPM APPLICATION MUST BE SUBMITTED IN ORDER TO REGISTER FOR THIS PROGRAM. For further information contact Ronald Calissi, FDU Program Director at (201) 692-7172. 22 Classes are 9 am - 4 pm except where noted. Certified Public ManagerTM Level IV - V - VI Schedules Fall 2008 $1,795 Northern Region Essex County College Police Academy 250 Grove Avenue Cedar Grove, NJ 07009 Fairleigh Dickinson University 140 University Plaza Dr. Hackensack, NJ 07601 Central Region FDU Graduate Center 1 Main Street, Suite 116 Eatontown, NJ 07724 NJ Training and Conference Center 200 Woolverton Avenue, Building 20 Trenton, NJ 08611 NJ Training and Conference Center Sept. 9, 16, 23, 30, Oct. 7, 21, 28, GM.0921.290038 Nov. 18, Jan. 13, 20, 27, Feb. 3, 10, 17, 24, Mar. 3 Apr. 21, 28, May 5, 12, 19, June 2, 9, 16 Sept. 8, 15, 22, Oct. 6, 20, 27, Nov. 3, 17, Jan. 26, Feb. 2, 9, Mar. 2, 9, 16, 23, 30, Apr. 20, 27, May 4, 11, 18, June 1, 8, 15 Sept. 12, 19, 26, Oct. 3, 17, 24, 31, Nov. 7, Jan. 23, 30, Feb. 6, 27, Mar. 6, 13, 20, 27, Apr. 24, May 1, 8, 15, 22, June 5, 12, 19 GM.0921.290036 Sept. 11, 18, 25, Oct. 2, 9, 16, 23, 30, GM.0921.290041 Jan. 15, 22, 29, Feb. 5, 19, 26, Mar. 5, 12, Apr. 23, 30, May 7, 14, 21, 28, June 4, 11 Sept. 9, 16, 23, 30, Oct. 7, 21, 28, GM.0921.290037 Nov. 18, Jan. 13, 20, 27, Feb. 3, 10, 17, 24, Mar. 3, Apr. 21, 28, May 5, 12, 19, June 2, 9, 16 Management and Management and Management and Management and Management and Supervision Supervision Supervision Supervision Supervision GM.0921.290040 Southern Region Cumberland County 911 Communication Ctr. 637 Bridgeton Ave. Bridgeton, NJ 08302 Sept. 11, 18, 25, Oct. 2, 9, 16, 23, 30, GM.0921.290039 Jan. 15, 22, 29, Feb. 5, 19, 26, Mar. 5, 12, Apr. 23, 30, May 7, 14, 21, 28, June 4, 11 www.njtrainer.com 23 This Application MUST be used to register for CPM I-II-III. FOR PROGRAM USE ONLY APPLICATION - LEVELS I, II, III New Jersey Certified Public Manager Program New Jersey Department of Personnel - HRDI www.njtrainer.com (Please Print or Type) Assigned Class ID Start Date Location Approved Disapproved 1. NAME (last, first, middle initial) 3. JOB TITLE 5. DEPARTMENT / AGENCY / JURISDICTION 2. SOCIAL SECURITY NUMBER 4. E-MAIL ADDRESS (Required) 6. DIVISION / UNIT 7. BACKGROUND DATA A. SEX Male Female B. CHECK THE GROUP YOU ARE A MEMBER OF 1 4 5 Black (Non Hispanic) 2 White (Non Hispanic) Asian or Pacific Islander (Including Indian Sub-continent) American Indian or Alaskan Native 3 Hispanic Management and Supervision Completion of this part is voluntary and is to be used only for complying with EEOC Guidelines and the New Jersey State Affirmative Action Program. 8. ADA ACCOMMODATION: If you need any special consideration/assistance in order to take this course, please contact the CPM Office. PRIVACY ACT STATEMENT: Participant data, including Social Security Number, is requested in order to identify participants accurately for registration into Institute events, to confirm registrations, and to produce staff development records and reports. Any other use of this information and any release outside the Institute and the customer organization are prohibited. Authority to collect this data is pursuant to NJSA 11A:6-25 and NJAC 4A:6-4.2(e). The provision of this information is voluntary on the part of the participant. 9.HOME ADDRESS (Street, City, State, & Zip Code) 10. BUSINESS ADDRESS (Street, City, State, & Zip Code) State employees please include P.O. Box if applicable. Home Phone: ( Cell Phone: ( ) ) Business Phone: ( Business Fax: ( ) ) 11. EDUCATION (Check highest level completed) High School Some Post Graduate Some College Doctorate Associate Masters Bachelor Area of Study: 12. Total years of Supervisory Experience 13. Total years of Experience in NJ Government 14. Class location: Levels I - III are held at a variety of sites. Please check box and fill in the name and date of the site of your first and second site choice. 1st Choice: North Central South 2nd Choice: North 15. APPLICANT’S SIGNATURE Central South Send completed forms to: NJ Department of Personnel / HRDI Certified Public Managers Program P.O. Box 318 Trenton, NJ 08625-0318 Or Fax: (609) 777-3985 Attn: CPM Program For more information please call: HRDI: (609) 777-1547 or (609) 777-0364 DATE: 16. THIS APPLICANT IS AUTHORIZED TO ATTEND THE CERTIFIED PUBLIC MANAGER PROGRAM. (LEVELS I - III) (Chief Executive Officer or Designee) (Date:) AGENCY PAY Please Indicate: 24 24 DPF/HRDI-489 Revised 07-02-07 SELF PAY Classes are 9 am - 4 pm except where noted. This Application MUST be used to register for CPM VI-V-VI. APPLICATION - LEVELS IV, V, VI New Jersey Certified Public Manager Program New Jersey Department of Personnel Fairleigh Dickinson University www.njtrainer.com FOR PROGRAM USE ONLY Assigned Class ID Start Date Location (Please Print or Type) Approved Disapproved 1. NAME (last, first, middle initial) 3. JOB TITLE 5. DEPARTMENT / AGENCY / JURISDICTION 2. SOCIAL SECURITY NUMBER 4. E-MAIL ADDRESS (Required) 6. DIVISION / UNIT 7. BACKGROUND DATA Completion of this part is voluntary and is to be used only for complying with EEOC Guidelines and the New Jersey State Affirmative Action Program. A. SEX Male Female B. CHECK THE GROUP YOU ARE A MEMBER OF 1 4 5 Black (Non Hispanic) 2 White (Non Hispanic) Asian or Pacific Islander (Including Indian Sub-continent) American Indian or Alaskan Native 3 Hispanic PRIVACY ACT STATEMENT: Participant data, including Social Security Number, is requested in order to identify participants accurately for registration into Institute events, to confirm registrations, and to produce staff development records and reports. Any other use of this information and any release outside the Institute and the customer organization are prohibited. Authority to collect this data is pursuant to NJSA 11A:6-25 and NJAC 4A:6-4.2(e). The provision of this information is voluntary on the part of the participant. 8. ADA ACCOMMODATION: If you need any special consideration/assistance in order to take this course, please contact the CPM Office. 9.HOME ADDRESS (Street, City, State, & Zip Code) 10. BUSINESS ADDRESS (Street, City, State, & Zip Code) State employees please include P.O. Box if applicable. Management and Management and Management and Management and Management and Supervision Supervision Supervision Supervision Supervision Home Phone: ( Cell Phone: ( ) ) Business Phone: ( Business Fax: ( ) ) 12. Class location: Levels IV - VI are held at a variety of sites. Please check box and fill in the name and date of the site of your first and second site choice. 1st Choice: North Central South 2nd Choice: North Central South 14. Total years of managerial experience: 13. When did you complete Levels I - III of the CPM Program? 15. APPLICANT’S SIGNATURE Send completed forms to: NJ Department of Personnel / HRDI Certified Public Managers Program P.O. Box 318 Trenton, NJ 08625-0318 Or Fax: (609) 777-3985 Attn: CPM Program For more information please call: HRDI: (609) 777-1547 or (609) 777-0364 DATE: 16. THIS APPLICANT IS AUTHORIZED TO ATTEND THE CERTIFIED PUBLIC MANAGER PROGRAM. (LEVELS IV - VI) (Chief Executive Officer or Designee) (Date:) Please Indicate: AGENCY PAY SELF PAY DPF/HRDI-514 Revised 07-02-07 www.njtrainer.com 25 New Jersey Executive Leadership Program (designed for state managers and directors) 3.3 CEUs $654 If you’re an experienced manager looking for the next step in leadership training, this multi-day program is perfect for you. The New Jersey Executive Leadership Program is a comprehensive 33 hour, 5.5 day program designed to help government executives and managers transform their managerial style from bureaucratic and traditional to flexible, team-based and customer focused. You’ll explore state-of-the-art leadership methods and gain new insight and solutions for transforming yourself into tomorrow’s government executive executive. This course encompasses the teaching of today’s leading edge business theorists. Created around the concepts of learning organizations (Peter Senge), managing diversity (R. Roosevelt Thomas), leadership competencies (Kourzes & Posner, and Stephen Covey), and high performance team functioning, this program will offer new insights and solutions for today’s and tomorrow’s government environment. Management and Supervision Peter Senge – named “Strategist for the Century’”by the Journal of Business Strategy R. Roosevelt Thomas – cited by Human Resource Executive as one of HR’s Most Influential People Jim Kouzes and Barry Posner – co-authors of the award-winning book Credibility: How Leaders Gain and Lose It, Why People Demand It Stephen Covey – author of the popular book Principle-Centered Leadership Session One: Session Two: Transformation and Change - Systems Thinking and Government - Leadership Challenges. Impact of Culture on Leadership Style and Behavior - Leaders as Complex Cultural Systems - Leadership Style Self-Assessment - Leadership Styles and Goals - The Relationship Between Change and Thinking - The Ladder of Inference - Inquiry and Advocacy. Session Three: Systems Thinking Versus Linear Thinking - Detail Complexity Versus Dynamic Complexity The Building Blocks of Systems Thinking - Archetypes and the Forces Governing Systems - Personal Mastery and Vision. Session Four: Shared Vision - Integrating Vision, Values and Leadership Behaviors - Personal Mastery and Diversity - Translating Vision into Specific Actions for Individuals and Teams Characteristics of High Performance Teams - Types of Teams. Session Five: Team Building - Team Learning - Dialogue and Discussion - Inquiry and Reflection Application Activities and Practice. Participants will select and complete individual or team projects in the weeks between sessions. Session Six: These projects are designed to provide practice in the concepts taught in the program. Participants will present their projects to the class in this session. Location NJ Training & Conference Center Dates (6 days) Sept. 30, Oct. 7, 14, 21, 28, Dec. 16 Class Code GM.1172.290258 Note: This program is also available for local government and non-profit managers, etc. Course work will include some independent reading and homework and completion of an individual or team learning project. The following courses are available, but not scheduled for this catalog cycle. If you have an interest in this training, or want to be added to our “Waiting List,” please contact us at (609) 777-2225. MANAGEMENT AND SUPERVISION Leadership Excellence in Local Government Leadership 26 Classes are 9 am - 4 pm except where noted. Business Operations Programs The Business Operations Programs are designed to teach the essential skills required to conduct effective human resource business matters. Courses within this program specifically teach human resource professionals the skills required to maintain an efficient workforce. The Business Operations program area teaches not only the fundamentals of Human Resources, but also offers courses for effectively handling ethical issues, violence in the workplace, Workers Right-to-Know issues and other concerns that contribute to an organization’s performance. Business Operations Business Operations Business Operations Business Operations Business Operations Programs Programs Programs Programs Programs Human Resources ............................................................................... 28 Training .................................................................................................. 29 Workforce Issues ................................................................................. 31 General Business Skills ...................................................................... 33 Look for these symbols M - 3 hours Municipal Continuing Education Units CEUs Tr Continuing Education Units HR Horizons Courses Training Certificate Courses Classes are 9 am - 4 pm except where noted. Remember all HRDI courses can be delivered at your facility and can be customized to meet the needs of your organization and staff. 27 www.njtrainer.com Discipline and Grievance Handling 0.6 CEUs M - 6 hours The How-To’s of Major Discipline $109 This course will provide a comprehensive overview of major discipline rules and procedures under the New Jersey Merit System, including applicable provisions of Title 4A of the Administrative Code and of relevant Case Law. Topics include: causes for discipline, immediate suspension standards, progressive discipline, determination of penalty, burden of proof upon appeal, and remedies awarded on appeal. Course includes case studies exercises. NOTE: The course teaches major disciplinary rules under Title 4A of the New Jersey Administrative Code, which do not apply to State employees covered under the CWA contract. What You’ll Learn: standards for enforcing immediate suspension the process of progressive discipline how to determine the appropriate penalty Location Dates (1 day) Class Code GG.1073.290171 $109 This workshop is designed to give supervisors in the public sector knowledge and practical experience in handling and resolving various discipline and labor problems. The content consists of case studies, group exercises, video, lecture, and discussions. What You’ll Learn: definitions of discipline, appeals, and grievances steps of progressive discipline Administrative Code which regulates discipline, appeals, and grievances Location Dates (1 day) Class Code GM.0904.290220 GM.0904.290221 NJ Training & Sept. 12 Conference Center Nov. 18 Business Operations Programs Exploring Ethics in the Workplace 0.6 CEUs M - 3 hours NJ Training & Oct. 6 Conference Center $109 This program explores ethical issues in the public and the private sectors. Ethical decision-making strategies are discussed and applied to common workplace dilemmas. What You’ll Learn: how personal ethics must align with mandated organizational policy common employee practices which often appear unethical basic steps of ethical decision making how to apply ethical decision making strategies to compelling workplace dilemmas Location Dates (1 day) Class Code GH.1082.290201 Human Resources Fundamentals and the Legal Environment 0.6 CEUs $109 This course is an overview of the changing role of the HR professional and the legal environment which guides HR policy. This course will prepare HR professionals and supervisors to make meaningful contributions to the organization. What You’ll Learn: key functions of human resources changing role of human resources laws that impact human resources potential legal problems and ways to prevent them NJ Training & Sept. 3 Conference Center Location Dates (1 day) Class Code GH.1119.290210 NJ Training & Nov. 20 Conference Center 28 Classes are 9 am - 4 pm except where noted. Selection and Staffing 0.6 CEUs M - 6 hours Understanding and Applying Title 4A $109 1.2 CEUs M - 6 hours $218 HR professionals and managers need the knowledge and skills to recruit, select, and retain employees. Set within the context of the public sector, this course provides the foundation on which to build these vital employment practices. What You’ll Learn: Equal Employment Opportunity Laws that effect employment practices decisions and actions that must occur before filling vacancies phases of the selection process successful retention strategies Location Dates (1 day) Class Code GH.1120.290211 This course provides an overview of the most commonly applied rules governing the New Jersey Merit System and how to interpret and use them. Using case examples based on past appeals before the Merit System Board, participants will hear interpretations of the rules from subject matter experts. What You’ll Learn: background in the Federal and State law upon which Title 4A is built how Title 4A rules are proposed, changed and enacted important aspects of the appeal process Location Dates (2 days) Class Code NJ Training & Sept. 5 Conference Center NJ Training & Sept. 24, Oct. 1 GH.1118.290208 Conference Center Dec. 4, 11 GH.1118.290209 Business Operations Business Operations Business Operations Business Operations Business Operations Programs Programs Programs Programs Programs Succession Planning 0.6 CEUs M - 3 hours A ctive Techniques for Teaching Adults $109 0.6 CEUs Tr $109 As the workforce changes, organizations are faced with gaps in skill levels. This course focuses on the methodology for strategically planning organizational and staff development. What You’ll Learn: components of an effective succession plan how to determine staff developmental needs resources available to effectively develop employees step-by-step succession planning Location Dates (1 day) Class Code GH.1105.290203 This course is designed to teach key principles of learning and related teaching strategies to engage the adult learner. It includes effective methods for producing training programs that are inviting, involving and interesting. What You’ll Learn: how to motivate the adult learner how to use structured activities to enhance learning how to add sparkle to your program Location Dates (1 day) Class Code GH.1030.290189 NJ Training & Nov. 7 Conference Center NJ Training & Oct. 16 Conference Center 29 www.njtrainer.com Applied Curriculum Design Workshop 1.2 CEUs Tr Designing Surveys and Questionnaires $218 0.6 CEUs M - 6 hours Tr $109 An elective in the Training Certification Program, and a follow-up to the core program, Curriculum Design, this two-day workshop gives participants the opportunity to focus on a curriculum that they have drafted. Individuals obtain one-on-one assistance in assessing the curriculum’s components and creating a sound final product. What You’ll Learn: how to convert your ideas into a training course design how to write meaningful performance objectives how to refine methodologies Location Dates (2 days) Class Code GH.1033.290192 This one-day program provides practical information and skills to create surveys and questionnaires for a variety of purposes, including needs assessment and training evaluation. What You’ll Learn: the planning stages of authoring surveys and questionnaires how to write effective survey questions how to select and use rating scales Location Dates (1 day) Class Code GH.1031.290190 Business Operations Programs NJ Training & Dec. 8, 15 Conference Center NJ Training & Sept. 29 Conference Center Curriculum Design 1.2 CEUs Tr Determining Training Needs $218 0.6 CEUs M - 6 hours Tr $109 Learn how the technology of curriculum design will enable you to create learner-centered training programs that achieve your organization’s objectives. What You’ll Learn: how to identify desired outcomes how to write achievable objectives how to locate sources of relevant content how to select pertinent methodologies A successful training program is based on an accurate needs assessment. This program teaches participants how to distinguish between actual training needs and other performance gap issues. What You’ll Learn: root causes of performance problems basic data gathering methods reviewing the needs assessment process Location Dates (2 days) Class Code GG.1114.290172 GG.1114.290173 Location Dates (1 day) Class Code GH.1035.290194 GH.1035.290195 NJ Training & Sept. 16, 23 Conference Center Nov. 17, 24 NJ Training & Sept. 26 Conference Center Nov. 18 30 Classes are 9 am - 4 pm except where noted. Making Use of Technology Assisted Learning 0.6 CEUs Tr Training Program Evaluation $109 0.6 CEUs Tr $109 This one-day program introduces the participant to technology-assisted learning alternatives vs. classroom instruction. Participants will learn about the various methods available including video-based programs, computer-based programs, and video conferencing. What You’ll Learn: how to determine the best technology option for your organization key advantages and disadvantages of distance learning how to integrate distance learning methods into existing organizational training departments Learn how to evaluate your training programs in four key areas: participant reactions, classroom learning, transfer to the worksite, and impact on the organization. This course focuses on how to identify and connect the purposes of evaluation with the best evaluation strategy. What You’ll Learn: Kirkpatrick’s four-level model for training evaluation what criteria can be measured at each level what each level reveals about program effectiveness or ineffectiveness what instruments and processes support each level Location Dates (1 day) Class Code Business Operations Business Operations Business Operations Business Operations Business Operations Programs Programs Programs Programs Programs Location Dates (1 day) Class Code GH.1037.290198 NJ Training & Nov. 21 Conference Center NJ Training & Nov. 14 Conference Center GH.1032.290191 Training Facilitation Skills 1.2 CEUs Tr Americans with Disabilities Act: Awareness to Action $218 0.6 CEUs M - 6 hours $159 This two-day workshop builds the competencies needed to conduct adult training programs. Course content is focused on the skills required for instructor-facilitated, participant-centered teaching. What You’ll Learn: how to manage the content, instruction, and learning environment in training delivery how to facilitate adult learning activities how to match the appropriate instructional style to specific types of training for people of diverse work backgrounds This highly interactive workshop focuses on raising awareness of beliefs, perceptions and facts about individuals with disabilities, and their rights under the employment provisions of the ADA. In compliance with the law, participants will explore issues involved in communication, accommodation, and evaluation. What You’ll Learn: how to interact appropriately and respectfully with disabled individuals appropriate behaviors for interviewing disabled job applicants reasonable accommodations for the disabled in compliance with ADA Location Dates (1 day) Class Code GH.1117.290207 Location Dates (2 days) Class Code GH.1036.290196 GH.1036.290197 NJ Training & Aug. 19, 26 Conference Center Oct. 21, 28 NJ Training & Oct. 15 Conference Center 31 www.njtrainer.com Implementing a Diversity Initiative 0.6 CEUs $109 Prevention of Sexual Harassment 0.3 CEUs M - 6 hours $65 Effective organizations realize that there is a sound business case for embracing individuality and making full use of the talents of all employees. However, few benefits are gained by the organization unless action is taken to develop a climate of acceptance and inclusive work teams. This workshop gives an overview of the components of a successful diversity initiative. What You’ll Learn: the importance of inclusiveness in the workplace how respectful communication creates a more productive workplace action steps for creating a diversity initiative how managers and HR staff can partner to make inclusion a reality Location Business Operations Programs This three-hour overview of federal and state laws and policy focuses on discrimination issues. It also explores recognition and prevention of harassment with an added emphasis on organizational liability from a managerial perspective. What You’ll Learn: how to prevent sexual harassment in the workplace how and when to report sexual harassment responsibility and potential liability of the organization, its managers, supervisors, and employees Location Dates (½ day) Class Code GG.1004.290161 GG.1004.290160 GG.1004.290163 GG.1004.290162 Dates (1 day) Class Code GH.1107.290204 NJ Training & Nov. 13 Conference Center NJ Training & Sept. 22 9-12 Conference Center Sept. 22 1-4 Dec. 10 9-12 Dec. 10 1-4 Valuing Diversity 0.6 CEUs M - 3 hours $109 Please visit our website at www.njtrainer.com to browse our complete list of course offerings and to check for additional class dates. This interactive one-day program is designed for all employees to explore the dimensions and meaning of diversity and to examine the dynamics of diversity with a view toward creating a harmonious and productive workplace. What you will learn: an inclusive definition of diversity and the many dimensions of diversity ways that people may be limited in the conclusions they make about others a definition of stereotyping, its negative impacts, and ways it can be overcome the business case for diversity personal requirements for valuing diversity behaviors to promote diversity in a team environment Location Dates (1 day) Class Code KX.0091.290252 KX.0091.290253 NJ Training & July 24 Conference Center Oct. 30 32 Classes are 9 am - 4 pm except where noted. Public Employee’s Occupational Safety and Health Program (PEOSH) Hazard Communication Standard Train-the-Trainer (Formerly Worker Right to Know - Train the Trainer) 3.6 CEUs $654 This six-day course is designed for public sector employees with responsibility for teaching others at their agency or facility about the PEOSH Hazard Communication Standard (HCS) and New Jersey Worker and Community Right-to-Know Act (RTK). Upon completion of all six days, participants will receive a certificate of course completion. Program Overview Days 1 – 4 The first part of the program deals with the technical aspects of how chemicals can enter and affect the body, principles of industrial hygiene, and other necessary topics as established by law. Content also includes an overview of the PEOSH (HCS) and RTK law, how to complete an RTK survey and how to prepare RTK labeling. Days 5 - 6 This part of the program is devoted to providing attendees with presentation skills. Topics to be discussed general learning preparing the learner to learn organizing training content conducting an effective presentation Location NJ Training & Conference Center Dates (6 days) Sept. 30, Oct. 2, 7, 9, 14, 16 Class Code Business Operations Business Operations Business Operations Business Operations Business Operations Programs Programs Programs Programs Programs GM.1206.290250 Understanding the FMLA, ADA and Workers’ Compensation Overlap in NJ M - 4 hours Workplace Discrimination and Harassment $385 0 0.6 CEUs $109 This course provides a review of federal and state equal opportunity employment laws, as well as New Jersey Policy against Discrimination. Participants will work through typical workplace problems from reallife scenarios. In addition, a variety of references will be provided for future study What you will learn: federal and state civil rights laws EEOC definitions of harassment and discrimination the impact of discrimination and harassment on the workplace important historic legal decisions regarding discrimination and harassment in the workplace Location Dates (1 day) Class Code GH.1141.290216 This program will provide knowledge and skills regarding Family Medical Leave Act, Americans with Disabilities Act and Workers’ Compensation as they pertain to the State of New Jersey. Participants will explore strategies to avoid legal pitfalls; protecting themselves and their organizations from liability. What You’ll Learn: employer rights and responsibilities under state and federal disability and leave laws how to manage return-to-work, modified or light-duty and reassignment issues how to keep leave law fraud and malingering to a minimum Location Dates (1 day) Class Code GH.1203 .290265 NJ Training & Oct. 23 Conference Center NJ Training & Oct. 3 Conference Center 33 www.njtrainer.com Prevention & Response Strategies to Workplace Violence: Information for Employees 0.6 CEUs $109 Computer User Security Awareness 0.3 CEUs M - 3 hours $109 This interactive course is designed to raise an employees’ awareness of workplace violence, namely the impact on themselves and their co-workers. Through a course workbook, large and small group activities, case studies and videos, the participants discuss appropriate prevention and response strategies to use before, during and after a crisis event. Satisfactory completion requirements include participation in all activities and scoring at least 80% on the course final test. What You'll Learn: how workplace violence can negatively affect you and your co-workers appropriate prevention and response strategies the organization's policy on workplace violence Business Operations Programs Learn how to protect yourself and your agency from information thieves and viruses in cyberspace and make it difficult, if not impossible, for hackers to find their way into your valuable PC files. This half-day course, designed for anyone who uses a personal computer at work, will help you become aware of security issues, learn good security habits, and know when to report suspicious activity. What You’ll Learn: how to construct a good, strong password ways to help maintain the confidentiality of information good practices to guard against viruses important information about software piracy Location Dates (½ day) Class Code GH.1128.290212 Location Dates (1 day) Class Code GH.0981.290188 NJ Training & Sept. 9 Conference Center NJ Training & Oct. 10 9 - 12 Conference Center Register Early Class size is limited to ensure space is available. The following courses are available, but not scheduled for this catalog cycle. If you have an interest in this training, or want to be added to our “Waiting List,” please contact us at (609) 777-2225. Workforce Issues Prevention of Sexual Harassment (Non-State) - meaning organizations outside of the State Government (i.e. – local, non-profit, etc.) 34 Classes are 9 am - 4 pm except where noted. Information Technology HRDI’s Information Technology courses offer computer application training to adults with varying levels of computer skills and cover a broad range of courses. A variety of introductory classes are available for the novice, and courses regarding web development, word processing, creating databases and presentations are available for the advanced user. No matter what your current skills, all courses are available for entry-level to proficient users. Introductory Courses ............................................................................................. 37 Introduction to Operating Systems .................................................................. 37 E-Mail .......................................................................................................................... 37 Word Processing Tools ......................................................................................... 38 Spreadsheet Tools .................................................................................................. 39 Presentation Tools .................................................................................................. 40 Database Tools ........................................................................................................ 41 Project Management Tools ................................................................................. 43 Reporting Tools ....................................................................................................... 43 Look for these symbols M - 3 hours Municipal Continuing Education Units CEUs Tr Information Technology Continuing Education Units HR Horizons Courses Training Certificate Courses Classes are 9 am - 4 pm except where noted. Remember all HRDI courses can be delivered at your facility and can be customized to meet the needs of your organization and staff. www.njtrainer.com 35 Access Introduction Two Days All Versions - 1.2 CEUs $218 Access Queries and Advanced Table Design All Versions - 0.6 CEUs $109 Prerequisite: Prerequisite: Ability to navigate within the Windows environment using a keyboard and mouse; knowledge of basic concepts of application software usage. What You’ll Learn: fundamental database concepts components of a relational database how to create/edit a database and table how to create simple queries and reports Prerequisite: Completion of Access Introduction and experience creating a relational database in Access. What You’ll Learn: normalization concepts querying tables actions queries using multiple tables and data integrity Access XP Introduction Access XP Queries and Advanced Table Design M - 6 hours Location Dates (2 days) Class Code GE.1286.290090 GE.1286.290091 Location Dates (1 day) Class Code GE.1288.290092 GE.1288.290093 NJ Training & Aug. 25, 26 Conference Center Oct. 6, 7 NJ Training & Sept 17 Conference Center Oct. 30 Access 2003 Introduction Access 2003 Queries and Advanced Table Design Class Code Location Dates (1 day) Class Code GE.1336.290121 GE.1336.290122 GE.1336.290123 GE.1336.290124 Location Dates (2 days) NJ Training & July 15, 16 Conference Center Aug. 21, 22 Sept. 22, 23 Oct. 20, 21 GE.1334.290114 GE.1334.290115 GE.1334.290116 GE.1334.290254 NJ Training & Aug. 5 Conference Center Sept. 10 Oct. 9 Nov. 7 Information Technology MS Access MS Access is a relational database - a set of tables containing data fitted into predefined categories which can be accessed or reassembled in many different ways without having to reorganize the tables. Access is an application which can be used both for creating the set of tables and for interactive queries for information from a relational database and gathering data for reports. Our recommended sequence 1. Introduction if you’re a new or inexperienced database developer. 2. Queries and Advanced Table Design. 3. Forms and Reports. 4. Macros and Advanced Forms and Reports. 36 Classes are 9 am - 4 pm except where noted. Forms Reports Access Forms and Reports All Versions - 0.6 CEUs $109 Access Macros and Advanced Forms and Reports All Versions - 0.6 CEUs $109 Prerequisite: Prerequisite: Completion of Access Introduction, experience creating a relational database in Access using multiple tables, and experience querying multiple tables. tables What You’ll Learn: to use the Form Wizard to create a form and a report in design view to work with controls to group data in reports, simple switchboards to create interactive forms and reports Prerequisite: Prerequisite: Completion of Access Forms and Reports and experience creating simple forms and reports. What You’ll Learn: how to use the forms tool box how to create simple macros how to create subforms how to add charts to reports or forms how to use macros Access XP Forms and Reports M - 6 hours Access XP Macros and Advanced Forms and Reports M - 6 hours Location Dates (1 day) Class Code GE.1289.290094 GE.1289.290095 Location Dates (1 day) Class Code GE.1291.290096 NJ Training & Oct. 16 Conference Center Nov. 21 NJ Training & Dec. 17 Conference Center Access 2003 Forms and Reports Access 2003 Macros and Advanced Forms and Reports Location Dates (1 day) Class Code GE.1335.290118 GE.1335.290119 GE.1335.290120 Location Dates (1 day) Class Code GE.1351.290146 GE.1351.290147 Information Technology NJ Training & Sept. 9 Conference Center Oct. 7 Nov. 14 NJ Training & Oct. 31 Conference Center Dec. 19 Register Early Class size is limited and computer classes fill up quickly. www.njtrainer.com 37 WebIntelligence 6.x Reporting $699 Course Goal: This course is designed to give learners the comprehensive skills and in-depth knowledge needed to create, analyze, and share WebIntelligence documents. Course Description: This 2-day course will teach how to organize, manage, and distribute documents using InfoView as well as learninng how to create Web Intelligence documents for their reporting needs, to retrieve data by building queries, and to use Web Intelligence to enhance documents for easier analysis. What You’ll Learn: Describe the key concepts and terms of WebIntelligence. Log on to InfoView to access, create, and assign categories to personal documents. View documents in InfoView. Create documents with queries. Restrict data returned by a query. Display information in different table styles and charts. Enhance the presentation quality of a report. Format reports. Create formulas and variables. Analyze data. Share documents. Location Dates (2 days) Class Code GE.1333.290268 Excel Introduction All Versions - 0.6 CEUs $109 Prerequisite: Ability to navigate within the Windows environment using a keyboard and mouse to work with screens, menus and dialog boxes. What You’ll Learn: the basics of spreadsheets to navigate efficiently within a worksheet to enter and edit data in a worksheet to create and understand simple formulas basic formatting in a worksheet to create a simple chart from a worksheet Excel XP Introduction M - 6 hours Location Dates (1 day) Class Code GE.1292.290097 GE.1292.290098 GE.1292.290099 GE.1292.290100 GE.1292.290101 GE.1292.290102 NJ Training & Sept. 24, 25 Conference Center NJ Training & July 14 Conference Center Aug. 14 Sept. 16 Oct. 17 Nov. 20 Dec. 17 Excel 2003 Introduction Information Technology Location Dates (1 day) Class Code GE.1337.290125 GE.1337.290126 GE.1337.290127 GE.1337.290128 GE.1337.290129 GE.1337.290130 NJ Training & July 18 Conference Center Aug. 18 Sept. 17 Oct. 16 Nov. 17 Dec. 12 38 Classes are 9 am - 4 pm except where noted. Excel Intermediate All Versions - 0.6 CEUs $109 Excel Advanced All Versions - 0.6 CEUs $109 Prerequisite: Prerequisite: Ability to navigate within the Windows environment using a keyboard and mouse, enter and edit data, create basic formulas, format data, use builtin functions and build a chart in the Excel environment. What You’ll Learn: to create block names and use them in formulas to use basic Excel database features to create and understand macros to work with multiple worksheets to create linked workbook files to create advanced formula functions to protect files and worksheet data Prerequisite: Prerequisite: Ability to navigate within the Windows environment using a keyboard and mouse, enter and edit data, create basic formulas, format data, use builtin functions and build a chart in the Excel environment. What You’ll Learn: to use the Outline feature, consolidate data to use advanced database functions and formulas to create an “IF” function to use Goal Seek and Scenario Manager to create and modify pivot tables to create custom charts Excel XP Intermediate M - 6 hours Excel XP Advanced M - 6 hours Location Dates (1 day) Class Code GE.1320.290108 GE.1320.290109 GE.1320.290110 GE.1320.290111 Location Dates (1 day) Class Code GE.1319.290106 GE.1319.290107 NJ Training & Aug. 15 Conference Center Sept. 19 Nov. 6 Dec. 10 NJ Training & Oct. 28 Conference Center Dec. 15 Excel 2003 Intermediate Location Dates (1 day) Class Code GE.1339.290131 GE.1339.290132 GE.1339.290133 GE.1339.290134 Excel 2003 Advanced Location Dates (1 day) Class Code GE.1340.290135 GE.1340.290136 GE.1340.290137 Information Technology NJ Training & Aug. 11 Conference Center Sept. 15 Oct. 15 Dec. 1 NJ Training & Oct. 20 Conference Center Nov. 20 Dec. 18 www.njtrainer.com 39 Keyboarding for Professionals 0.6 CEUs M - 3 hours MS Project Introduction $109 All Versions - 0.6 CEUs $109 Increase your computer efficiency by learning to use the keyboard properly. This is an introductory course designed for people who have never used a personal computer keyboard and need basic instruction prior to taking other computer classes. Participants will receive a computer diskette loaded with “hands-on” practice lessons. What You’ll Learn: basic PC keyboard layout fundamentals of computer keyboarding skills Prerequisite: Prerequisite: Ability to navigate using a keyboard and mouse in the Windows environment. Basic familiarity with the concepts of project management is helpful, but not required. What You’ll Learn: to use MS Project to manage a project to set project specifications to set up calendars, create a Gantt chart, and create a plan for a project to link tasks and assign resources to check project status and change calendars Location Dates (1 day) Class Code GE.1038.290081 GE.1038.290082 GE.1038.290083 MS Project 2002 - Introduction M - 6 hours NJ Training & Sept. 3 Conference Center Oct. 24 Dec. 18 Location Dates (1 day) Class Code GE.1311.290104 NJ Training & Oct. 2 Conference Center MS Project 2003 – Introduction Do you have a group? Let us come to you! If you see a course in this catalog, and would like to have it delivered at your facility, call HRDI today! Also, in addition to our facility in Trenton, we can deliver training at your location or at our partner locations throughout the State. Information Technology Location Dates (1 day) Class Code GE.1346.290144 NJ Training & Oct. 17 Conference Center MS Project 2003 Intermediate .6 CEUs $109 Prerequisite: Experience using MS Project to manage a project or successful completion of MS Project Introduction. What You’ll Learn: change views, task tables and resource tables to analyze slack to add fixed costs and task constraints to handle scheduling and resource conflicts to track problems Location NJ Training & Conference Center Dates (1 day) Dec. 10 Class Code GE.1347.290145 40 Classes are 9 am - 4 pm except where noted. MS Word Templates and Forms 0.3 CEUs M - 3 hours PC Introduction/Windows XP $55 M - 6 hours $109 Prerequisite: Prerequisite: Experience creating, editing and saving documents in MS Word XP/2003. Understanding of formatting, tables, and styles is useful. What You’ll Learn: to differentiate between templates and forms to create and use a template to create and use a form Location Dates (½ day) 9-12 1-4 Class Code GE.1168.290085 GE.1168.290084 This course introduces the novice computer user to the basic concepts of PC hardware, software, and the Windows operating system. What You’ll Learn: the hardware components and/or peripherals of a personal computer how to use various popular software applications how to navigate the Windows desktop using the “mouse’s” point, click and double click features Location Dates (1 day) Class Code GE.1316.290105 NJ Training & Sept. 26 Conference Center Sept. 26 NJ Training & Nov. 14 Conference Center Outlook 2003 All Versions .6 CEUs $109 PowerPoint All Versions - 0.6 CEUs $109 Prerequisite: Prerequisite: Ability to use a mouse to navigate in a Windows environment. What You’ll Learn: to compose, enhance, deliver, receive, print, reply to and forward an e-mail to work with the address book feature to work with the online calendar and schedule a meeting to work with notes and tasks to change Outlook options to improve e-mail quality and content Prerequisites: Ability to use a keyboard and mouse and work in the Windows environment. What You’ll Learn: create and edit a presentation use the AutoContent Wizard create and edit text work with bullet, pie and graph charts create and run an electronic slide show PowerPoint XP M - 6 hours Location Location Dates (1 day) Class Code GE.1352.290148 Dates (1 day) Class Code GE.1285.290089 Information Technology NJ Training & Oct. 20 Conference Center NJ Training & Oct. 6 Conference Center PowerPoint 2003 Location Dates (1 day) Class Code GE.1342.290138 NJ Training & Sept. 11 Conference Center www.njtrainer.com 41 PowerPoint Advanced Techniques Half Days 0.3 CEUs $55 Windows XP Introduction 0.6 CEUs M - 6 hours $109 Prerequisites: Ability to create a simple presentation in Powerpoint. What You’ll Learn: to use advanced visual techniques to customize a presentation to use advanced techniques in the delivery of a presentation Prerequisite: Prerequisite: Basic knowledge of personal computer concepts. What You’ll Learn: Windows basics (screen, menus, dialog boxes, help) how to work in a Windows environment running multiple applications simultaneously file management using Explorer customizing Windows techniques PowerPoint XP Advanced Techniques Location Dates (½ day) Class Code GE.1322.290113 GE.1322.290112 Location Dates (1 day) Class Code GE.1293.290103 NJ Training & Dec. 15 9-12 Conference Center Dec. 15 1-4 NJ Training & Oct. 23 Conference Center PowerPoint 2003 Advanced Techniques Location Dates (½ day) Class Code GE.1353.290150 GE.1353.290149 NJ Training & Nov. 19 9-12 Conference Center Nov. 19 1-4 Information Technology 42 Classes are 9 am - 4 pm except where noted. Word Introduction 0.6 CEUs All Versions $109 Word Intermediate 0.6 CEUs All Versions $109 Prerequisites: Prerequisites: Ability to navigate within the Windows environment using a mouse to work with screens, menus and dialog boxes. What You’ll Learn: to create a simple document in Word how to save and open a document to change fonts, and font attributes, in a document to change formatting of a document to spell check a document Prerequisites: Prerequisites: Ability to create, save, open, edit, format and print a document in Word. What You’ll Learn: to create columns and simple tables page numbering headers and footers to merge files and perform a mail merge how to add borders and shading how to create system generated or custom templates Word XP Introduction M - 6 hours Word XP Intermediate Class Code GE.1281.290086 Location M - 6 hours Location Dates (1 day) NJ Training & Oct. 21 Conference Center Dates (1 day) Class Code GE.1282.290087 NJ Training & Nov. 17 Conference Center Word 2003 Introduction Word 2003 Intermediate Location Dates (1 day) Class Code GE.1343.290139 GE.1343.290140 Location Dates (1 day) Class Code GE.1344.290141 GE.1344.290142 Information Technology NJ Training & Aug. 29 Conference Center Oct. 15 NJ Training & Oct. 27 Conference Center Dec. 5 www.njtrainer.com 43 Word Advanced All Versions 0.6 CEUs $109 Prerequisites: Prerequisites: Ability to create, save, open, edit, format and print a document and to create a simple table and mail merge document. What You’ll Learn: to create tables and create math formulas in the tables to import external information and link multiple spreadsheets to sort data source and create mailing labels to create documents with indexes, tables of content and footnotes to learn to use artistic features such as Office Art, Draw and Word Art Please visit our website at www.njtrainer.com to browse our complete list of course offerings and to check for additional class dates. Word XP Advanced Location Dates (1 day) Class Code GE.1283.290088 NJ Training & Dec. 11 Conference Center Word 2003 Advanced Location Dates (1 day) Class Code GE.1345.290143 NJ Training & Dec. 8 Conference Center Information Technology The following courses are available, but not scheduled for this catalog cycle. If you have an interest in this training, or want to be added to our “Waiting List,” please contact us at (609) 777-2225. MICROSOFT ACCESS 2000: Forms and Reports, Introduction, Macros & Advanced Forms and Reports, and Queries & Advanced Table Design BUSINESSOBJECTS Core Reporting Concepts EXCEL 2000: Intro., Inter. & Adv. OUTLOOK 2000, Overview & 2003 POWERPOINT 2000: Reg. and Adv. Techniques, XP: Adv. Techniques PROJECT 2000: Intro., Inter. and & 2002: Inter. WORD 2000: Intro., Inter., Adv., Tables and Columns, all versions FRONT PAGE 2002 & 2003 Introduction 44 Classes are 9 am - 4 pm except where noted. Registration If you are registering through your employer, complete a registration form and follow your organization’s policy for requesting attendance at training programs. Payment Prices are quoted per person. ◊ State Employees - Will be billed directly to the fiscal office of each respective department. ◊ Non-State Employees - Must submit either check or payment voucher payable to DOP/ HRDI with the completed registration form. Mail to: New Jersey Department of Personnel Division of Administration, Fiscal PO Box 311 Trenton, NJ 08625-0311 INTRA-GOVERNMENTAL PA INTRA-GOVERNMENTAL PAYMENT VOUCHER CODES: Computer training - Bill reference code, PV Type-3, Seller fund-100, Agency-068, Org2770, Appr. Unit-017, and Rev. Src-0067. Non-computer training - same as above except, Appr. Unit-010 and Rev. Src-1030. Number: DOP/HRDI Federal ID Number 21600092854 ◊ Credit card payments are also accepted. Full payment is due at the time of registration. State Employees complete a Registration Form/ HR-1 and submit through your training liaison for electronic registration on the STADIS system. Four Ways to Register Phone: (609) 777-2225. Our Customer Service Center is open from 8 a.m. to 4 p.m. Online: www.njtrainer.com FAX registration to (609) 777-2336. (Our fax line is open 24 hours a day.) Mail registration with full payment to: New Jersey Department of Personnel Division of Administration, Fiscal PO Box 311 Trenton, NJ 08625-0311 Satisfaction Guaranteed HRDI offers replacement courses, if you’re dissatisfied with the program you have taken. Contact us within 30 days of your program at (609) 777-2225. Cancellations All students may cancel up to 10 days prior to class date and receive: ◊ ◊ State - A credit against their account. Non-State - A refund unless otherwise requested. Allow 60 days for processing of refunds. After 10 days prior to class start date there will be no refunds. Emergency/Weather Cancellations Call (609) 777-2225 after 7 a.m. and choose option #7 for cancellation information. Special Accommodations Persons with special needs should notify DOP/ HRDI prior to class start date or contact their Customer Service Representative. HRDI staff will be pleased to accommodate your needs. ◊ Class Date Changes Please note that class dates in this catalog are subject to change due to unforeseen circumstances. Please check HRDI’s website for the most current class dates, or call HRDI Registration at (609) 777-2225. Substitutions Substitutes may be sent to class. Have them submit a completed registration form (HR-1) to DOP /HRDI or to the class instructor. For questions regarding registration, please call HRDI Registration at (609) 777-2225. 45 HRDI FAX: (609) 777-2336 REQUEST FOR TRAINING NEW JERSEY DEPARTMENT OF PERSONNEL HUMAN RESOURCE DEVELOPMENT INSTITUTE PO Box 318, Trenton, NJ 08625-0318 HRDI use only REQUEST # New Revised INSTRUCTIONS: Before completing this form, please read the section on General Information in the catalog. Complete one Request Form per course or training event. This form may be used by individuals or agency training officers to request course registration(s). Mail or fax completed training requests to HRDI (see above addresses). TRAINING EVENT COURSE TITLE: Organization: Address: End Date: Class ID: Contact Name: CUSTOMER Start Date: Phone #: PARTICIPANT NAME (Last, first and middle initial) NAME (Last, first and middle initial) TITLE: WORK ADDRESS: TITLE: WORK ADDRESS: Social Security Number: Phone #: E-Mail Address: Social Security Number: Phone #: E-Mail Address: NAME (Last, first and middle initial) NAME (Last, first and middle initial) TITLE: WORK ADDRESS: TITLE: WORK ADDRESS: Social Security Number: Phone #: E-Mail Address: Social Security Number: Phone #: E-Mail Address: PARTICIPANTS WITH DISABILITIES - Please provide participant name(s) and considerations required. Information provided will only be used to help provide reasonable accommodations to allow participation in a staff development activity. Completion is at the discretion of the participant and will be kept confidential. Name: Consideration Explanation: JUSTIFICATION: Briefly describe the way in which this course will be of assistance on the job in career advancement or personal development and/or in organizational staff development objectives. Supervisory Approval Name: Consideration Explanation: Departmental Approval (Signature) Printed Supervisor Name Date (Signature) Printed Name Date SOCIAL SECURITY NUMBER PRIVACY ACT STATEMENT - Participant data, including Social Security Number, is requested in order to identify participants accurately for registration into Institute events, to confirm registrations, and to produce staff development records and reports. Any other use of this information and any release outside the Institute and the customer organization are prohibited. Authority to collect this data is pursuant to NJSA 11A:6-25 and NJAC 4A:6-4.2(e). The provision of the information is voluntary on the part of the participant. 46 DPF-HR1-B. N:\forms (10-06-05)- HRDI Fax: (609) 777-2336 APPLICATION - HR HORIZONS CERTIFICATE PROGRAM NEW JERSEY DEPARTMENT OF PERSONNEL HUMAN RESOURCE DEVELOPMENT INSTITUTE PO Box 318, Trenton, NJ 08625-0318 HRDI Use Only Request INSTRUCTIONS: Supervisory and Departmental Approval is required for enrollment in the HR HORIZONS CERTIFICATE PROGRAM. The program is open to individuals actively performing HR functions in their organizations. Complete one form per applicant to the certificate program. This application is for enrollment in the Certificate Program only, and does not replace routine HRDI requirements for registration into the individual courses in the series. Mail or fax completed application forms to HRDI (see above addresses.) CUSTOMER Organization: Mailing Address: Contact: Phone #: ( ) PARTICIPANT Name (Last, first and middle initial) Job Title: Work Mailing Address: Social Security Number: Phone #: ( ) VERIFICATION: Briefly describe the job functions of this individual which indicate his/her responsibility to the organization’s human resource management: Printed Name Supervisory Approval Signature: Approval Date: Printed Name Departmental Approval Signature: Approval Date: SOCIAL SECURITY NUMBER PRIVACY ACT STATEMENT – Participant data, including Social Security Number, is requested in order to identify participants accurately for registration into Institute events, to confirm registrations, and to produce staff development records and reports. Any other use of this information and any release outside the Institute and the customer organization are prohibited. Authority to collect this data is pursuant to NJSA 22A:6-25 and NJAC 4A:6-4.2(e). The provision of the information is voluntary on the part of the participant. 47 Directions to the NJ Training and Conference Center 200 Woolverton Avenue, Building 20 Trenton, NJ 08611 (609) 777-2225 Parking Instructions: Please follow the signs to HRDI parking. For your convenience, shuttle service is provided continuously each morning from 8:15 – 9:15 a.m. and each afternoon from 3:30 – 4:45 p.m. The shuttle is also provided for the lunch hour. Parking in the courtyard in front of the building is restricted to handicapped, two-hour visitors, or staff of the surrounding buildings. The restrictions are not enforced after 4 PM. From the North via Route 1: Take Route 1 South to Route 129 South. Take Route 129 to Cass Street. Make a left onto Cass and turn right after the McDonald’s Restaurant on Woolverton Ave. Proceed to the end of Woolverton. Follow signs to NJ Training and Conference Center parking. See parking instructions above. From North via Route 29: Take Route 29 South to Cass Street (at Waterfront Park, and the Trenton Thunder Stadium). Turn left onto Cass Street, proceed across Route 129, and turn right after the McDonald’s Restaurant on Woolverton Ave. Proceed to the end of Woolverton. Follow signs to NJ Training and Conference Center parking. See parking instructions above. From the South via Route 206: Take Route 206 North. Just north of Bordentown, you will see Mile Post 38 and Carmen Avenue. Look for signs to Route 29. The exit will be on your right. Once on 29, follow signs to Route 129 North. Bear right on Route 129 North and follow to Lalor Street. Make a right on Lalor Street, and proceed to the second left (Jersey Street). Make a left onto Jersey St. and after passing the Mill House Nursing Home on your left, turn left into Mott Place. Proceed straight ahead into the parking lot and follow signs to the DOP-HRDI parking spaces. Posted signs will direct you to the NJ Training and Conference Center. See parking instructions above. From the South via Route 295: Take Route 295 north and at exit 60 follow signs for Route 29. On Rt. 29, follow signs to Route 129 North. Bear right onto Route 129 North and follow to Lalor Street. Make a right on Lalor Street, and proceed to the second left (Jersey Street). Make a left onto Jersey St. and after passing the Mill House Nursing Home on your left, turn left into Mott Place. Proceed straight ahead into the parking lot. See parking instructions above. From the East, and NJ Turnpike (Exit 7A): Go West on Route I-195 to Route 129. Stay on Route 129 to Lalor Street. Make a right onto Lalor Street, and proceed to the second left (Jersey Street). Make a left onto Jersey St. and after passing the Mill House Nursing Home on your left, turn left into Mott Place. Proceed straight ahead into the parking lot. See parking instructions above. River Line Rail Service From South Jersey: Take the River Line (www.riverline.com) from points between Camden and Trenton. Exit at Cass Street, one block from our building. Walk past McDonald’s Restaurant to Woolverton Avenue. For Mapquest or Internet directions, use HRDI’s 08611 zip code. Directions to all other sites are available on www.njtrainer.com. 48 Broad Street C ass S treet IMPORTANT NOTE Students must park in the designated Training & Conference Center parking area. Please follow the signs. Park only in yellow spaces painted with “DOP/HRDI”. This area (shown in the dotted lines) is at the far end of the complex. Take the Training Center Shuttle to the front door of the Training Center. (The shuttle runs 8:15 - 9:15 am, at lunch and 3:30 - 4:45 pm.) Parking in unauthorized spaces will subject you to tickets or towing. (From Lalor Street - ) ( One Way ) Jersey Street ( One Way ) Hancock Street ( One Way ) Tremont St. D RE S HRDI-CTC-EAS NJ Training and Conference Center Building 20 E RV E N OPE Home Ave Cass Street RE S ED RV E RE E RV SE D Woolverton Avenue ○ ○ ○ Mercer County Welfare McDonald’s RESERVED RE S VE ER D RE VE ER S D Route 29/129 ○ ○ ○ RESERVED ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ P DO I D HR ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Mott Place Hudson RESERVED St. 49 Notes Notes Alphabetical Index Accent on English ................................................................................................................................... 11 Active Techniques for Teaching Adults ........................................................................................... 29 Advanced Writing Skills for Managers and Supervisors ............................................................... 7 Americans with Disabilities Act: Awareness to Action .............................................................. 31 Applied Curriculum Design Workshop ............................................................................................ 30 Assertive Communication Skills ............................................................................................................ 3 Building a Customer Focused Organization .................................................................................... 6 Business Writing for Professionals Whose First Language is not English ............................. 11 Certified Public Manager (CPM) Program I-II-III ............................................................................. 20 Certified Public Manager (CPM) Levels I-II-III Schedules .............................................................. 21 Certified Public Manager (CPM) Program IV-V-VI ......................................................................... 22 Certified Public Manager (CPM) Levels IV-V-VI Schedules ......................................................... 23 Certified Public Manager (CPM) I-II-III Application ........................................................................ 24 Certified Public Manager (CPM) IV-V-VI Application ................................................................... 25 Coaching for Better Work Performance .......................................................................................... 14 Comprehensive Investigative Interview Program, The ............................................................... 12 Computer User Security Awareness ................................................................................................. 34 Conflict Management and Resolution Strategies for Women .................................................... 7 Creating Self-Empowerment ................................................................................................................. 7 Curriculum Design .................................................................................................................................. 30 Dealing with Anger and Aggressive Behavior ................................................................................ 3 Dealing with Difficult People ................................................................................................................ 3 Designing Surveys and Questionnaires ........................................................................................... 30 Determining Training Needs ............................................................................................................... 30 Discipline and Grievance Handling .................................................................................................. 28 Don’t Worry About the Small Stuff ..................................................................................................... 8 Effective Writing ........................................................................................................................................ 3 Enhancing Creativity in the Workplace ........................................................................................... 17 Evelyn Wood Reading Dynamics ......................................................................................................... 4 Exploring Ethics in the Workplace .................................................................................................... 28 Face-to-Face Communication ............................................................................................................... 4 Facilitation Skills ......................................................................................................................................... 4 FOCUS: Achieving Your Highest Priorities ........................................................................................ 8 Grant Writing Can Be Easy .................................................................................................................... 4 How to Conduct Effective Meetings ................................................................................................. 14 How to Handle Difficult Customers .................................................................................................... 6 How-To’s of Major Discipline, The ..................................................................................................... 28 How to Use Feedback to Improve Performance .......................................................................... 19 How to Use Teams to Manage Projects........................................................................................... 19 How to Write for Technical Professionals ......................................................................................... 8 Human Resources Fundamentals and the Legal Environment .............................................. 28 Implementing a Diversity Initiative .................................................................................................... 32 Improving Work Processes ................................................................................................................... 18 Improving Your Grammar Skills ............................................................................................................ 5 Increasing Your Interpersonal Effectiveness................................................................................... 17 Interviewing Skills for Managers ........................................................................................................ 17 Investigative Interviewing In-Depth .................................................................................................. 12 Leadership Challenge for Women, The ........................................................................................... 18 Listening Effectively .................................................................................................................................. 5 Living a Healthy Lifestyle ...................................................................................................................... 10 Maintaining and Organizing Files ....................................................................................................... 5 Making Powerful Presentations: A Public Speaking Workshop ................................................ 5 Making the Transition from Co-Worker to Supervisor ................................................................. 14 Making Use of Technology Assisted Learning............................................................................... 31 Management Skills for New Supervisors ......................................................................................... 15 52 Alphabetical Index Managing Change and Resistance ................................................................................................... 15 Managing Workplace Negativity ....................................................................................................... 15 Mentoring: A Partnering Model ........................................................................................................ 18 New Directions in Problem Solving .................................................................................................. 15 New Jersey Executive Leadership Program ................................................................................... 26 PAR Skills for Supervisors: PAR Committee Model ....................................................................... 16 Performance Consulting ....................................................................................................................... 18 Performance Evaluation System (PES) Workshop ........................................................................ 16 Prevention & Response Strategies to Workplace Violence: Information for Employees . 34 Prevention of Sexual Harassment ...................................................................................................... 32 Producing Customer Service ................................................................................................................. 6 Public Employee’s Occupational Safety and Health Program (PEOSH) Hazard Communication Standard Train-the-Trainer ................................................................ 33 Ready, Set, Test .......................................................................................................................................... 9 Report Writing for Investigators ......................................................................................................... 12 Selection and Staffing ............................................................................................................................ 29 Strategies for Mastering Conflict .......................................................................................................... 6 Stress: Understanding and Managing It ........................................................................................... 9 Successful Project Leadership: Building Your Competence in Managing Projects ........... 19 Succession Planning .............................................................................................................................. 29 Supervising Hard-to-Handle Employees .......................................................................................... 16 Supervision 101 ....................................................................................................................................... 16 Support Specialist Program .................................................................................................................... 2 Team Building Workshop ..................................................................................................................... 17 Telephone Techniques ............................................................................................................................ 7 Time Management ................................................................................................................................... 9 Training Facilitation Skills ..................................................................................................................... 31 Training Program Evaluation .............................................................................................................. 31 Understanding and Applying Title 4A ............................................................................................. 29 Understanding the FMLA, ADA and Workers’ Compensation Overlap in NJ ..................... 33 Valuing Diversity ..................................................................................................................................... 32 Workplace Discrimination and Harassment ................................................................................... 33 Workplace Violence: Prevention & Response Strategies for Managers & Supervisors .... 14 Work/Life Integration .............................................................................................................................. 9 Information Technology Courses Access Introduction (XP and 2003) .................................................................................................. 36 Access Queries and Advanced Table Design (XP and 2003) ................................................... 36 Access Forms and Reports (XP and 2003) ...................................................................................... 37 Access Macros and Advanced Forms and Reports (XP and 2003) ......................................... 37 Excel Introduction (XP and 2003)...................................................................................................... 38 Excel Intermediate (XP and 2003) ..................................................................................................... 39 Excel Advanced (XP and 2003) .......................................................................................................... 39 Keyboarding for Professionals ............................................................................................................ 40 MS Project Introduction (2002 and 2003) ...................................................................................... 40 MS Project 2003 Intermediate ............................................................................................................ 40 MS Word Templates and Forms ......................................................................................................... 41 Outlook 2003 ........................................................................................................................................... 41 PC Introduction/Windows XP ............................................................................................................. 41 PowerPoint (XP and 2003) .................................................................................................................. 41 PowerPoint Advanced Techniques (XP and 2003) ...................................................................... 42 WebIntelligence 6.x Reporting ........................................................................................................... 38 Windows XP ............................................................................................................................................. 42 Word Introduction (XP and 2003) .................................................................................................... 43 Word Intermediate (XP and 2003) .................................................................................................... 43 Word Advanced (XP and 2003) ......................................................................................................... 44 53 PRSRT STD US POSTAGE PAID TRENTON NJ PERMIT NO. 21 Human Resource Development Institute P.O. Box 318 Trenton, New Jersey 08625-0318