Name
Address, City, ST Zip
Phone(s) • email
SALES SUPPORT SPECIALIST
Report Generation / Creation … Documentation … Customer Service
Drove high-impact cost savings and improvements in productivity/quality of sales support and sales
reporting. Recognized by upper management, co-workers and customers for superior customer service
and expert management of documentation. Highly organized and detail oriented while focused on sales
and profit objectives. Problem solver. Excellent communication skills. Highly proficient with MS Office.
PROFESSIONAL EXPERIENCE
Telecommunications Corp, City, ST 1993 to 2008
Sales Support Specialist – Broadband Solutions (2002 to 2008)
Reported digital subscriber line (DSL) sales for consumer, business, and wholesale customers. Analyzed
data on Verizon Online DSL Metrics website and updated site with sales relative to DSL with new
requirements and coding.
Report Generation / Creation:
Improved accuracy of data and reporting delivery, and saved 1,000+ hours annually by creating
online database to maintain sales data. Trained users and provided 24/7 access to data.
Helped save $300+/hour in payroll costs while improving reporting accuracy: major player in
creation of separate online database furnishing selected data for report-production purposes. Taught
cross-functional personnel to use websites and export to Excel pivot tables.
Eliminated ~80 payroll hours daily by initiating and assisted in development and documentation of 2
websites to deliver historical data for sales projections.
Saved $150K+ per year and resolved recurring inaccuracy by streamlining operations to eliminate
need for reporting specialists on each team. Built templates and data sources to assist in handling
several reports at once with very little hands-on activity.
Maintained calendar driver for all sales reporting of DSL that transported data into proper date,
saving ~80 hours of manual reporting labor - daily, weekly and monthly.
Report Maintenance / Documentation:
Increased reporting efficiency to provide optimal weekly and monthly sales reports for VPs and other
executives, and ad hoc reports to individuals and teams to support business, consumer and wholesale
channels.
Improved reliability of sales reports by creating system that used sales codes to allocate to proper
department.
Collected sales data daily and sent results to 300+ managers each day, saving each of them ~3 hours a
day and allowing each organization insight on its teams' results.
Assisted in Scorecard call by updating data daily, adding formulas to drive data, and leading call to
analyze day-to-day call and sales volumes.
Ensured accuracy of data to pass frequent audits with 99.8% accuracy record.
Special Projects:
Mentored contract employee, who was offered full time employment.
Worked with Diversity Council to ensure equality and fairness in management environment.
Name - Page 2
Data Resource Specialist (2000 to 2002)
Collected and analyzed data relative to productivity and headcount.
Service Representative (1998 to 2000)
Handled major bank account across company footprint. Issued orders for varied telephone services. Kept
detailed records of costs for client. Processed orders from beginning to end. Handled high-level
residential clients’ accounts, issuing orders for clients. Sold products and explained bills.
Sales Consultant – Residential (1995 to 1998)
Sold residential services and explained charges to customers. Trained new representatives in residential
service delivery.
Sales Consultant – Commercial (1993 to 1995)
Sold products to commercial accounts. Issued orders for business clients, met with business clients to
explain bills.
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Science (BS) – Mathematics, State University, City, ST
International Correspondence Schools, Technical/Trade School
Certification: Computer Specialist
Technical/Trade School, City, ST, Certification: Access Database
Completed course in Integrated Digital Technologies in March 2007
2 years of language - French speaking, writing and reading - "A" student
SOFTWARE SKILLS
Highly proficient: Microsoft Word, Excel, Access, PowerPoint
PROFESSIONAL AFFILIATIONS
Member of Consortium of Information and Telecommunications Executives (CITE)
HONORS & AWARDS
Great Job Award 2008 - recognized by corporate president for outstanding work
Great Job Award in 2007 for sales reporting accomplishments