Dear Customer,
Thank you for your interest in our service.
Attached are the following documents.
1. Evaluation Form.
2. Service Contract
3. Pricing Table.
Please read carefully, fill-up the forms, and answer the questions provided in the evaluation form. We need all the
information about your data problem in order for us to serve you better. Please be advise that No Data Recovery will
be performed if the attached documents are not submitted to us completely fill-up and signed.
You can submit the completed forms to Edith or Alfie. Or fax at (02) 415-0315.
Packaging Instruction
As an added protection to the hard drive, please observe the following:
1. Use the original shipping materials, if you still have them.
2. Wrap media in an anti-static bag* or similar material to prevent ESD.
3. *Use a box* that is at least twice the size of the media so that the media can be suspended in the
middle of the box. We recommend a minimum of two inches of insulation all around for a 2 lb drive.
4. *Pack securely* with foam, bubble wrap, or newspaper so the media *will not move* from the middle
of the box. Avoid using "peanuts" as contents will settle to the bottom of the box.
5. Make sure it is clearly labeled as FRAGILE and don't forget to include the attached forms, completed
and signed.
Removal of Hard Disk from the Computer.
1. Please have the hard drive remove from the computers (Laptop / Desktop) from an authorized service
center, before sending the hard disk to Xyon for recovery. Xyon will not be responsible for the
removal of hard disk from your computer.
2. Please check and verify the hard drive details - model numbers, serial numbers, brand, etc.
3. Please check the condition of screws.
4. If the computer (where the hard drive is being taken from) is still under warranty, please asked for
adequate lead-time from your vendor as Data recovery is a long and tedious process and Xyon will not
be responsible if the warranty is voided by your vendor.
Please give us a call at 411-8914 if you need further clarification and information.
Thank you and we hope to be of service to you soon.
Sincerely yours,
XYON SYSTEMS AND SERVICES, INC.
/ DR letter 02172008
Room 407 R & G Tirol Building, 831 EDSA cor E. Lopez St., Quezon City. T: 411-8914. www.xyon.com.ph
EVALUATION FORM
Note: To avoid delay and to help you recover your data , please complete the form, and provide information and answer to questions below.
Please submit to Edith or Alfie, or Fax to 415-0315.
Company Name: Contact Person:
Address: Tel No.: Fax No.:
Email: Mobile No.:
Media for Recovery
Media Type : Manufacturer / Media Size / Model No. / Serial No.:
Operating System and Version: Date of Media Failure:
How many partitions or volumes on the media? How much data is on the media? (Approximate)
Is Media Under Warranty? After the data recovery, can we have your old hard drive? (Less
YES / NO P500.00 from the service charge)
YES / NO
Can we open the hard disk? (This may void the warranty) Is this data being recovered for possible legal actions?
YES / NO YES / NO
Circumstances of Failure
What (where) are the most important files, folders and directories to be recovered? (i.e. /My Documents)
Describe the circumstances of failure and inaccessibility:
What remedies have already been tried? (i.e. Norton Disk Doctor)
Customer Representative: Signature: Date:
To be Filled-Up By Xyon Systems and Services, Inc.
Case No. Received and Verify By: Date Received
/evaluation form rev 021708 / February 2008
Room 407 R & G Tirol Building, 831 EDSA E. Lopez St., Quezon City. T: 411-8914. www.xyon.com.ph
TERMS AND CONDITION
1. Authorization The provision shall not apply to information or data files which:
The client authorizes Xyon Systems and Services, Inc. (hereafter, (a) is in or enters the public domain other than breach of this
‘Xyon”) to conduct an evaluation of the storage media sent to deter- Agreement; (b) is obtained from a third party who is lawfully
mine and provide an estimate of recovery cost and timing. The authorized to disclose that information; (c) is independently
evaluation is free, and no additional fees may be charge beyond developed without reference to anything protected by this
what’s indicated in the Fix Pricing Guideline without the client’s Agreement; or (d) is authorized for release by written consent of
approval. the client.
The client authorizes Xyon, its employees, and agents, to receive 5. Payment and Recovery
and transport the storage media/equipment/data to, from, and Recovered data is based on a list provided by Client prior to
between their facilities. proceeding with the recovery attempt. If no list is provided, all
found data in the storage media will be recovered and customer
2. Legal Rights agrees to pay recovery fee as indicated in the Fix Pricing Guide-
The client is the legal owner or authorized representative of the line.
legal owner, of the storage media/equipment/data and all informa-
tion contained therein. No recovery fee shall be charged in the event of unsuccessful
data recovery. Customer shall only pay for the shippping cost to
Any storage media/equipment/data left with Xyon unclaimed for 30 their premise (ouside of Metro Manila).
days from date of notice of data recovery or failure of data recovery
shall be disposed in such manner as Xyon deems proper, and Xyon Payment shall be made in full upon delivery of complete data
shall have no liability therefore to the client or any third party. recovery and prior to release of the recovered data files. Xyon
shall send the client a statement of account, together with the
3. Limited Liability notice of successful data recovery.
Xyon shall not be liable for any claims regarding the physical
functioning of the storage media/equipment/data or the condition or The Fix Pricing Guideline should be completed and signed prior
existence of data on storage media/equipment supplied before, to recovery.
during or after service.
6. Storage
In no event shall Xyon be liable for any loss of data or loss of The type of storage media to be used for delivery of the recov-
revenue or profits or any special, incidental, contingent, or conse- ered data are covered under the Fix Price Charge List.
quential damages, however caused, before, during or after service
even if Xyon has been advised of the possibility of damages or loss 7. Warranty
to persons or property. Xyon's liability of any kind or nature with Xyon makes no warranty, express or implied, and Xyon
respect to the services, including any negligence on its part, shall be disclaims any warranty of any kind, including any warranty of
limited to the total amount paid by client to Xyon for the services. merchantability or fitness for a particular purpose.
The client and Xyon agree that the sole and exclusive remedy for 8. Agreement
unsatisfactory work or data shall be, at Xyon's option, additional The parties shall submit all disputes relating to this Agreement
attempts by Xyon to recover satisfactory data or a refund of the (whether contract, tort or both) to proper courts of Quezon City,
amount paid by the client. Philippines and the laws of the Philippines shall apply.
We agree to all of the foregoing conditions.
The client is aware of the inherent risks of injury and property
damage involved in data recovery, including without limitation,
Company Name:
risks due to destruction or damage to the media or data and inability
to recover data, or inaccurate or incomplete data recovery, including
those that may result from the negligence of Xyon, and the client Customer Representative:
assumes any and all known risks of injury and property damage that
may result. Signature:
4. Confidentiality Date:
Xyon agrees not to disclose any and all information or data files
supplied with, stored on, or recovered from the client’s storage
media/equipment except to employees or agents of the client and of
Xyon, subject to confidentiality agreements or as required by law.
/contract rev 010206.ai / January 2006
FIX PRICE CHARGE LIST
“No Recovery, No Fee”
Memory Card /DVD Digital Recovery
ITEM NO. 1
Charges per successful recovery
Zip Disk
Up to 512 MB Media Card Php 1,500.00 / media
Up to 1 GB Media Card (including CD-Data Recovery) Php 2,000.00 / media
Up to 2 GB Media Card (including CD-Data Recovery) Php 2,500.00 / media
More than 2 GB Media Card (including DVD-Data Recovery) Php 3,000.00 / media
ITEM NO. 2
Hard Drive Successful Recovery Fee
Hard Drive /IDE / SATA (Any Size)
Php 8,000.00 / drive
(2-1/2”, 3-1/2”, 5-1/2” Hard Drive)
SCSI, Server Drive, RAID Drive Php 10,000.00 / drive
ITEM NO. 3
Formatted / Deleted Case Non-Refundable Attempt Fee
Memory Card Php 500.00 / media
Hard Drive Php 2,500.00 / drive
1. For item No. 3. In case of successful recovery and client approval of recovered data, the attempt fee
will be waived and client will be charge under item 1 or 2.
2. Please removed hard drive from laptops, desktop or drive enclosure.
3. Hard Drive Recovery Price of Php 8,000.00 covers the following conditions only:
a. Service charge for installation/removal of drive is on clients account.
b. Price includes recovery-transfer to CD or DVD.
c. If one (1) file exceeds 4 GB, client shall provide storage media; or Xyon will provide one at
client’s account (subject to client’s approval).
d. If recovered data exceeds 25 GB, client shall provide storage media; or Xyon will provide one at
client’s account (subject to client’s approval).
e. Prices are subject to 12% VAT.
4. For special storage request (i.e. hard disk), client shall provide the storage media, or additional charges
will be made to cover the cost of storage media.
Company:
Customer Representative: Signature Date:
/Price List rec 090308 / September 2008
Room 407 R & G Tirol Building, 831 EDSA E. Lopez St., Quezon City. T: 411-8914. www.xyon.com.ph