Heating Maintenance
Contract Renewal & Application
YOUR DETAILS
Title Surname Customer Reference
Address
Postcode Telephone Home Work Mobile
Please tick Type of Boiler, Make & Model Approximate Age of Boiler
option required
Option 1 £156 (inclusive of VAT) per annum or £13.00 per month Signature
Option 1A £186 (inclusive of VAT) per annum or £15.50 per month
Option 3 £70 (inclusive of VAT) per annum or £5.85 per month
Date
On receipt and acceptance of your advanced payment or Direct Debit mandate, we will plan your service allowing for demand and entry arrangements, and endeavour to complete this during the summer months. If you cancel your agreement before
sufficient payment has been made you agree to pay Swale Heating Ltd the cost of any service completed. A specimen of the cover giving full details of the exclusions and conditions can be obtained on request.
PAYMENT CHOICES
PAYMENT CHOICE 1 Instruction to your Bank or Building Society to pay by Direct Debit
Name & full postal address of your bank or building society
To: The Manager Bank/Building Society Originator’s
Identification No 6 2 6 1 0 8
Address
For Swale Heating Ltd use only
Ref No
Tick Here
Instruction to your Bank or Building Society
Post Code Please pay Swale Heating Ltd Direct Debits
from the account detailed in this instruction
subject to the safeguards assured by the
Banks and Building Name(s) of Account Holders Direct Debit Guarantee. I understand that this
Societies may not
instruction may remain with Swale Heating Ltd
accept Direct debit
and, if so, details will be passed electronically
instructions for
to my Bank/Building Society.
some types of
account. Bank/Building Society Signature(s)
Account Number
Branch Sort Code Date
PAYMENT CHOICE 2 Payment by Cheque - Annual Payment
Or tick Here
Your cheque for £.............should be made payable to Swale Heating Ltd. Please write your name and address on the back.
Return with completed application form to Swale Heating Ltd
PAYMENT CHOICE 3 Payment by Credit Card / Debit Card - Annual Payment
Or tick Here Visa Mastercard Delta Switch Issue No........................
Name(s) of Account Signature(s)
Holder(s)
Card Number Date
Expiry Date
Please retain yellow copy for your records
This guarantee should be detached and retained by the payer
The Direct Debit Guarantee
This guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is
monitored and protected by your own Bank or Building society.
If the amounts to be paid or the payment dates change, Swale Heating Ltd will notify you 10 working days in advance of your account being debited or as
otherwise agreed.
If an error is made by Swale Heating Ltd or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount
paid.
You can cancel your Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy of your letter to us.
Please return your completed application form to Swale Heating Limited, Heard Way, Eurolink Industrial Estate,
Sittingbourne, Kent, ME10 3SA
6494
Exclusions to Service and Maintenance Contracts
1. Adjustments to time and temperature controls.
2. Replacement of decorative parts.
3. Any domestic water supply from the hot water cylinder or appliances
including taps and showers.
4. Any cold water storage cistern, mains water supply, cold water supply pipework.
5. Inherent defects or inadequacy to the original design of the system/appliance(s) and
consequential damage or loss arising from defects.
6. Pipework, wiring or flues buried in the fabric of the building including underfloor heating.
7. Any defect or damage caused through malicious or wilful action, negligence,
or third party interference.
8. Any defect or damage caused by fire, lightning, explosion, flood, storm, tempest, frost, impact
or other extraneous cause.
9. Any defect or damage occurring from a failure of the public electricity, gas or water supplies.
10. Any work arising from hard water scale deposit, system contamination or damage from
aggressive water.
11. Removing asbestos associated with repairing the appliance or system. Replacement
or repair of unvented hot water cylinders, thermal stores, replacement or repair of fan convectors
or immersion heaters and replacement of towel rails, LST and designer radiators.
12. Replenishment of chemical treatments.
13. Complete appliance replacement for any reason.
14. Replacement of internal gas supply pipework.
Terms and Conditions
PERIOD OF CONTRACT The contract will be there for a period of one calendar year
from the date of acceptance of the completed application
form and an agreed form of payment and subject to an
engineer's inspection.
ANNUAL VISIT A service engineer will inspect the central heating
appliance(s) once a year and clean and adjust them as
necessary. A visual inspection of the system will also be
carried out at this time, and any remedial works actioned or
quoted as necessary.
ACCEPTANCE ON TO CONTRACT Acceptance of a system or appliance(s) on to a contract
does not imply that it is installed satisfactorily or to current
standards or codes of practice. Or that any spare parts are
guaranteed to be available for the appliance.
PAYMENTS AND RENEWALS The contract renewal date will be the yearly anniversary of
the original acceptance date. Renewal notices will be sent
in advance of this date. The contract remains valid as long
as payment is continued.
CANCELLATION OF CONTRACT If you cancel your OPTION agreement, we will not normally
give a refund. However, you are entitled to a full refund if
you cancel within seven working days of acceptance. If you
decide to cancel the agreement after this period, we will
charge you an amount that brings your total payments up to
£50 if no claims have been made against this policy. If any
claims have been made full payment will be required.
Swale Heating Limited reserve the right to terminate the
maintenance contract at anytime, giving at least one
months' notice.
Heating Maintenance
Landlord’s Options Contract
Heating Maintenance
Contract Renewal & Application
Application Form
Contract Renewal & Application
YOUR DETAILS
YOUR DETAILS
Landlord Name Title Surname Customer Reference
Customer Reference
Landlord Address Title Surname Customer Reference Postcode
Address
Telephone Home Address Work Mobile
Postcode Telephone Home Work Mobile
Addresses to be covered
Postcode Telephone Home Work Mobile
Please tick Type of Boiler, Make & Model Approximate Age of Boiler
Resident(s)’ Name(s) Telephone
option required
Please tick
Option 1 Type of Boiler, Make & Model
£156 (inclusive of VAT) per annum or £13.00 per month Approximate Age of Boiler
Signature
option required & Model
Option 1A Make
Type of Boiler, £186 (inclusive of VAT) per annum or £15.50 per month Approximate Age of Boiler
Option 1 3 £70
£156 (inclusive of VAT) per annum or £13.00 per month £5.85 per month Signature
Option 1A
Please tick option required £186 (inclusive of VAT) per annum or £15.50 per month Date
Signature
Option 3
Option 1 & 5 £70 (inclusive of per per annum or £5.85 per month
£184 (inc. of VAT) VAT) annum or £15.33 per month
Date
Option 1A & 5 £214 (inc. of VAT) per annum or £17.83 per month Date
3 & 5been your you agree to pay Swale Heating Ltdof cost of will Basic Service demand and giving£8.16ofperendeavour to conditions can be obtained on request.
£98 (inc. the VAT) plan your service A specimen of CP1 or full details and month
Optionand acceptance ofmade advanced payment or Direct Debit mandate, weany service completed.allowing for & the coverentry arrangements,the exclusions andcomplete this during the summer months. If you cancel your agreement before
On receipt
sufficient payment has
On receipt and acceptance of your advanced payment or Direct Debit mandate, we will plan your service allowing for demand and entry arrangements, and endeavour to complete this during the summer months.
PAYMENT CHOICES
On receipt and acceptance of your advanced payment or Direct Debit mandate, we will plan your service allowing for demand and entry arrangements, and endeavour to complete this during the summer months. If you cancel your agreement before
sufficient payment agreement before sufficient payment has the cost of any service completed. A specimen of the cover giving full any of the exclusions and conditions can terms and conditions
If you cancel yourhas been made you agree to pay Swale Heating Ltdbeen made you agree to pay Swale Heating Ltd the cost ofdetailsservice completed. Please see be obtained on request. and exclusions overleaf.
PAYMENT CHOICES
PAYMENT CHOICE 1 Instruction to your Bank or Building Society to pay by Direct Debit
Name & full postal address of your bank or building society
PAYMENT CHOICE 1
To: The Manager
Instruction to your Bank or Building Society to pay by Direct Debit
Bank/Building Society Originator’s
Name & full postal address of your bank or building society Identification No 6 2 6 1 0 8
Address Originator’s
To: The Manager Bank/Building Society
Identification No 2 6 1 0
6For Swale Heating Ltd use only 8
Address Ref No
Tick Here For Swale Heating Ltd use only
Instruction to your Bank or Building Society
Ref No
Please pay Swale Heating Ltd Direct Debits
Tick Here Post Code
from the account detailed in this instruction
subject to the your Bank or Building Society
Instruction tosafeguards assured by the
Banks and Building PleaseDebitSwale Heating Ltd Direct Debits
Name(s) of Account Holders Post Code Direct pay Guarantee. I understand that this
Societies may not from the account detailed in Swale Heating Ltd
instruction may remain with this instruction
accept Direct debit subjectso, the safeguards assured by the
Banks and Building and, if to details will be passed electronically
instructions for Name(s) of Account Holders Direct Bank/Building Society.
Societies may not to my Debit Guarantee. I understand that this
some types of instruction may remain with Swale Heating Ltd
accept Direct debit
account. Bank/Building Society Signature(s)
and, if so, details will be passed electronically
instructions for Account Number to my Bank/Building Society.
some types of
account. Bank/Building Society Signature(s)
Branch Number
AccountSort Code Date
Branch Sort Code Date
PAYMENT CHOICE 2 Payment by Cheque - Annual Payment
PAYMENT
Or tick Here CHOICE 2 for £.............should beby Cheque - Annual Payment
Your cheque Payment made payable to Swale Heating Ltd. Please write your name and address on the back.
Return with completed application form to Swale Heating Ltd
Or tick Here
Your cheque for £.............should be made payable to Swale Heating Ltd. Please write your name and address on the back.
PAYMENT CHOICE 3 completed application form to Swale Card / Ltd
Return with Payment by Credit Heating Debit Card - Annual Payment
PAYMENT CHOICE 3
Or tick Here Visa Payment by Credit Card / Debit Card - Annual Payment
Mastercard Delta Switch Issue No........................
Or tick Here Name(s) of Account Signature(s)
Holder(s) Visa Mastercard Delta Switch Issue No........................
Name(s) of Account Signature(s)
Card Number
Holder(s) Date
Card Number Date
Expiry Date
Expiry Date
Please retain yellow copy for your records
This guarantee should be detached and retained by the payer
Security code
Please retain yellow copy for your records
The Direct Debit Guarantee
This guarantee should be detached and retained by the payer
The Direct Debit Guarantee
This guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is
monitored and protected by your own Bank or Building society.
If the amounts is offered or all payment dates change, Swale Heating Ltd will notify you 10 Scheme. The advance of your account being debited
This guarantee to be paid by theBanks and Building Societies that take part in the Direct Debitworking days inefficiency and security of the Scheme is or as
otherwise and protected by your own Bank or Building society.
monitored agreed.
an amounts to be paid or Heating Ltd dates change, Swale Heating Ltd will notify you 10 working days in advance of your account being of the amount
If the error is made by Swalethe payment or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch debited or as
paid.
otherwise agreed.
If an error is made by Swale Heating Ltd or your Bank to your Bank or Building Society. Please full send a copy of your letter your
You can cancel your Direct Debit at any time by writing or Building Society, you are guaranteed aalso and immediate refund fromto us. branch of the amount
paid.
Please return your completed application form to Swale Heating Limited, Heard Way, Eurolink Industrial Estate,
You can cancel your Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy of your letter to us.
Sittingbourne, Kent, ME10 3SA
Please return your completed application form to Swale Heating Limited, Heard Way, Eurolink Industrial Estate,
Sittingbourne, Kent, ME10 3SA 6494
PLEASE RETAIN YELLOW COPY FOR YOUR RECORDS
PW073 6494
Exclusions to Service and Maintenance Contracts
1. Adjustments to time and temperature controls.
2. Replacement of decorative parts.
3. Any domestic water supply from the hot water cylinder or appliances including taps and showers.
4. Any cold water storage cistern, mains water supply, cold water supply pipework.
5. Inherent defects or inadequacy to the original design of the system / appliance(s) and consequential damage
or loss arising from defects.
6. Pipeworks, wiring or flues buried in the fabric of the building including underfloor heating.
7. Any defects or damage caused through malicious or wilful action, negligence, or third party interference.
8. Any defect or damage caused by fire, lightning, explosion, flood, storm, tempest, frost, impact or other
extraneous cause.
9. Any defect or damage occurring from a failure of the public electricity, gas or water supplies.
10. Any work arising from hard water scale deposit, system contamination or damage from aggressive water.
11. Removing asbestos associated with repairing the appliance or system. Replacement or repair of unvented hot
water cylinders, thermal stores, replacement or repair of fan convectors or immersion heaters and replacement
of towel rails, LST and designer radiators.
12. Replenishment of chemical treatments.
13. Complete appliance replacement for any reason.
14. Replacement of internal gas supply pipework.
15. Any increased cost of utilities, lost of water services, loss of earnings, any retrospective cost for items not
relating to the repair of the heating components.
16. The cost of any improvements to the heating or hot water services.
Terms and Conditions
PERIOD OF CONTRACT The contract will be there for a period of one calendar year from the date of
acceptance of the completed application form and an agreed form of payment
and subject to an engineer’s inspection.
ANNUAL VISIT A service engineer will inspect the central heating appliance(s) once a year
and clean and adjust them as necessary.
A visual inspection of the system will also be carried out at this time, and any
remedial works actioned or quoted as necessary.
ACCEPTANCE ON TO CONTRACT Acceptance of a system or appliance(s) on to a contract does not imply that it
is installed satisfactorily or to current standards or codes of practice. Or that
any spare parts are guaranteed to be available for the appliance.
PAYMENTS AND RENEWALS The contract renewal date will be the yearly anniversary of the original
acceptance date. Renewal notices will be sent in advance of this date. The
contract remains valid as long as payment is continued.
CANCELLATION OF CONTRACT If you cancel your OPTION agreement, we will not normally give a refund.
However, you are entitled to a full refund if you cancel within seven working
days of acceptance. If you decide to cancel the agreement after this period,
we will charge you a pro-rata sum based upon the duration of the contract and
division of the total contract sum so long as no claims have been made
against this policy. If any claims have been made full payment will be required.
Swale Heating Limited reserve the right to terminate the maintenance contract
at any time, giving at least one month’s notice.