Downeast Chapter by 5YTB7e


									             Downeast Chapter Newsletter
Chapter #238 –                September 2006


            APICS Downeast Chapter
          Professional Development Series
               Thursday, September 14
           at the Sheraton South Portland
            (across from the Maine Mall)
    “The Future of Global Supply Chains”
                  presented by
        Keith Launchbury, CFPIM, CIRM

Table of Contents:
o   Welcome New Members – page 2
o   Recent Certifications – page 2
o   Professional Development Meetings - page 2
o   Upcoming Events – page 3
o   Future Downeast PDMs – page 4
o   Course Schedules – page 5
o   CSCP Update – page 6
o   Feature Article– page 8
o   Upcoming APICS Webinars – page 10

 Welcome New Members:
           1.   RaeAnn Quirion – Sappi, Skowhegan
           2.   Rhonda Bolduc – Sappi, Skowhegan
           3.   Robert Nichols – Sappi, Skowhegan
           4.   Pieter Whittemore – Celestica, Portsmouth, NH

       Corporate Additions:
           1. John Small – Maine Machine Products, South Paris

 Recent Certifications – Congratulations!
           * Andrew Avery – CSCP Certified
           * Pieter Whittemore – CSCP Certified

 Professional Development Meetings:

    Please join us for the season kick-off on Supply Chain Management on Thursday,
September 14 at the Sheraton South Portland. This is the keynote presentation to set
the stage for events to follow.

   Keith Launchbury is an APICS national past president, and has loads of experience in
industry and in teaching APICS professionals. Keith’s presentations are always lively
and informative and we are happy to welcome him back after several years’ hiatus.
Don’t miss this exciting first event of the year.

   Tell your colleagues about this event, and look for the announcements of subsequent
meetings on Demand Management, Sales and Operations Planning, some “fun” events
and a couple of special facility tours. Be there!

    The event will begin at 5:30pm with a gathering and social time, with our
presentation beginning at 6:15pm. After the presentation, dinner will be served.

    The cost of this event is $20 for members and $25 for non-members. Please register
via the website or directly with Jack Wood, Programs Director, at

Jack Wood, Programs Director
APICS Downeast Chapter

 Upcoming Events:
September – Region Meeting

September Region Meeting September 22-23 2006
We have selected the Merry Manor (Best Western) in South Portland to host this event in
September. Rooms are $79/night +7% tax. The hotel is convenient to both 95 and 295. 295 is
the easiest way to get to Portland and Freeport. For those who are staying over on Saturday, we
have planned a cruise from Portland's Old Port sailing by the Civil War era Fort Gorges to Peaks
Island for a Saturday evening meal. Travel 295 and Commercial St. to the Casco Bay Lines
terminal at the base of the Old Port, Park at the Casco Bay Garage($1 / hour), leave on the 5:35
PM boat to Peaks Island ($6.25 / pp round trip), have dinner at either the Peaks Island House or
Jones Landing Restaurant, and return on the 7:15, 8:15, 9:15, or 10:30 boats.

Other local areas to visit include the Old Port in Portland or Freeport with LL Bean's flagship store
and many outlet stores.

Please reserve your room requests by 9/15/06 with Joe Beecher 270-
693-3161. (Go online to for complete agenda)

Guerilla Marketing
There are 16 secrets of the Guerilla Marketer. This presentation builds on my previous Region 1
presentations of "thinking outside the box" to help stimulate Chapter officers (Membership VPs
and Marketing as well as all) to be creative and to challenge traditional marketing approaches.
There is no silver bullet that works first time and every time but I think my presentation will at least
stimulate thought and provoke action to grow membership, retain current members, and delight
our current and future professionals.

A raffle will be held at the end.

Developing Innovative “WACKO” Teams for Outstanding
This presentation demonstrates how to release the creative juices that are in every person.
Training teams to think and act in “WACKO” ways is the concept that we will explore during this
meeting. Bring both sides of your brains to this Regional Meeting, so that we can experience the
power of the creative mind.

We are going to use the creative process in an area of true need; “How can we create more
interest in APICS in all businesses and increase membership in Region 1”

After a creativity presentation, we will break into teams and use the right side of our brains to
develop innovative ways to encourage people from many types of businesses to join and take
advantage of all that APICS has to offer.

 Future Downeast PDMs:

October – Plant Tour (TBD)

November –
                          APICS Downeast Chapter
                      Professional Development Meeting
             “Demand Management the Key to Operational Excellence”
                       Presented by Dan Marino, CPIM

                  Holiday Inn, Portland West (at turnpike exit 48)
                          Thursday November 16, 2006
                  Gather and networking from 5:30pm to 6:15pm
                     Presentation at 6:15pm, dinner to follow

                      $20 APICS members, $25 to the public
                 Register via the website, or directly via email with
               Jack Wood, Programs Director:

December –
                         APICS Downeast Chapter Annual
                               Shipyard Brewery
                            Tour, Tasting, and Trivia!

                       Wednesday, December 6 at 5:30pm

                       Join us for this annual free, fun event
                       at one of the premiere craft breweries
                          in the country, here in Portland.

                 More details will follow in next month’s newsletter
           or visit the website for more information regarding this event.

 Course Schedules:

                      Hey, check out the course offerings!

                  Course                              Day/Time                         Location
                                                   Starts Tuesday
   Basics of Supply Chain Management            January 16th 5:00-7:00        Casco Development, Portland
                                                   Starts Tuesday                Remstar International,
    Execution & Control of Operations           January 16th 5:00-7:00                Westbrook
                                              Starts Wednesday January          Huhtamaki Foodservice,
        Master Planning of Resources                 17th 5:30-7:30                  Waterville
                                              Starts Wednesday January         Maine Machine Products,
        Master Planning of Resources                 17th 5:00-7:00                  South Paris

  (Certified Supply Chain Professional)       Date/Time TBD              as   Location TBD      Dependent
    Study Group & Chapter Support                     requested               upon participants & requests

                  Course                              Day/Time                         Location
                                              Starts Tuesday        5:00-
        Master Planning of Resources                     7:00                 Casco Development, Portland
                                              Starts Tuesday        5:00-        Remstar International,
   Strategic Management of Resources                     7:00                         Westbrook
                                               Starts Wednesday     5:30-       Huhtamaki Foodservice,
       Detailed Scheduling & Planning                    7:30                        Waterville
                                               Starts Wednesday     5:00-      Maine Machine Products,
       Detailed Scheduling & Planning                    7:00                        South Paris
  (Certified Supply Chain Professional)       Date/Time TBD              as   Location TBD      Dependent
    Study Group & Chapter Support                     requested               upon participants & requests
 To register:

        Use the online Registration form (note instructions for payment).
        Cost: The cost of classes is $325 per person for members and host companies, $425 for
         non-members, which includes all required material.

 CPIM classes are held one evening a week from 5:00-7:00 pm unless otherwise posted.
 Basics of Supply Chain Management runs for 10 weeks, Master Planning of Resources runs
 for 8 weeks, and all other courses run for 9 weeks. There is an optional review session at the
 of each course for students who would like to consolidate their learning and/or
 prepare for the CPIM exam.

 CSCP Update:
        Important Notice Concerning CSCP Kit Availability
The new Certified Supply Chain Professional (CSCP) Kits are now available at reduced
prices through the Downeast Chapter. Through the buying power of the local chapter we
are able to offer the CSCP Self-Directed Learning Kit to our individual and corporate
members for the low price of $750 ($1,045 for non-members) + shipping. This is an
across-the-board price discount no matter how many kits you buy. This is a substantial
savings off the $895 member price ($1,195 for non-members). If you or your company is
interested in this great offer, please contact the Chapter Education Director at for details.

Certified Supply Chain
                                                      CSCP Learning System Quick Links
The Certified Supply Chain Professional (CSCP)
program is a new industry educational and                    CSCP Learning System
certification program created to meet the rapidly         The best way to gain supply chain
changing needs of the supply chain management             management knowledge and prepare
field.                                                    for the CSCP exam
                                                               Try a free demo.
From the manufacturing to the service industry,
regardless of whether a company is serving                     Learn how to order.
business or consumer markets or is for profit or
not-for-profit, the increasingly important role of supply chain management is affecting all
organizations. Customers already expect good quality at low prices, and speed of delivery is
becoming more important. As a result, effective supply chain management has become
essential to successfully compete in today’s global marketplace.
The CSCP program takes a broad view of the field, extending beyond internal operations to
encompass all the steps throughout the supply chain—from the supplier, through the company,
to the end consumer—and provides you with the knowledge to effectively manage the
integration of these activities to maximize a company’s value chain.

Benefits of the CSCP Program
After earning your CSCP designation, you will

     Learn to boost productivity, collaboration, and innovation
     Discover how to positively affect lead times, inventory, productivity, and bottom-line
     Understand how to manage the integration and coordination of activities to achieve
      reduced costs and increase efficiencies and customer service
     Gain the knowledge to effectively and efficiently manage worldwide supply chain
     Achieve greater confidence and peer and industry recognition
     Enjoy the potential for career advancement and increased earnings.

Who should pursue the CSCP education and designation?
The CSCP program is for professionals in operations and supply chain management. This
designation is ideal for you if you are

     Interested in more depth of knowledge and understanding in the areas of supplier and
      customer relations, international trade, the use of information technology to enable the
      supply chain, and physical logistics.
     A professional who is consulting or teaching supply chain functions
     Working with enterprise resources planning (ERP) systems.
The CSCP program will help you advance your career while giving you the foundation to
improve your company’s competitive position and profitability.

CSCP Domains
The CSCP body of knowledge is made up of the following four domains

     Supply Chain Management Fundamentals
     Building Competitive Operations, Planning, and Logistics
     Managing Customer and Supplier Relationships
     Using Information Technology to Enable Supply Chain Management
CSCP Exam Preparation
To help prepare you for the CSCP exam, APICS has developed the CSCP Learning System.
Based on the CSCP body of knowledge, the learning system is a comprehensive professional
development and exam preparation program. It combines print materials with interactive online
tools to deliver a customized learning experience.
Try a free demo of the CSCP Learning System today.

Earning Your CSCP
To earn the CSCP designation, candidates must pass one comprehensive four-hour exam. The
CSCP exam will be administered in paper-and-pencil format on the following date:

     December 2, 2006.

Becoming a CSCP Candidate
The CSCP examination is available to individuals who have relevant work experience and
education. To be eligible for the CSCP exam, a candidate must meet one of the following

     Bachelor’s degree or equivalent, plus two years of related business experience
     CPIM, CFPIM, CIRM, or C.P.M. designation plus two years of related business
     Five years of related business experience.
Candidates must submit an application documenting their eligibility to take the CSCP exam.
Download a PDF of the CSCP Eligibility Application for the December 2, 2006, exam or
apply online today.

CSCP Testing
Domestic CSCP testing
Information on exam dates, locations, and registration fees for CSCP exams administered in
North America.
International CSCP testing
Information on exam dates, locations, and registration fees for CSCP exams administered
outside North America.

Additional CSCP program information
Download the CSCP brochure.
Join the CSCP Update list to receive the latest information as it becomes available.
View a diagram of the program.

Frequently Asked Questions
Visit our FAQ page for answers to questions about the CSCP program.

 Feature Article:

Sales and operations planning (S&OP) is like red wine. It doesn't get tired and old over the years,
and if properly handled, can become richer, smoother, and more robust. S&OP becomes the way
to get issues on the table, get problems solved, and get opportunities captured.

Not surprisingly, success with S&OP requires knowledgeable and involved people from many
functions and levels of the organization and support from top management that is involved and
insistent on success. It requires and helps foster a company culture of communication and
consensus based on good listening and understanding of others’ viewpoints. A decisive
atmosphere emerges, where people are prone to take action early, based on projected, but
reliably monitored information, while there's time to avoid problems and secure success.

S&OP must necessarily lead to (and at the same time require) much improved teamwork. This
goes hand in hand with
   Developing and operating to a single company game plan
   Breaking down functional silos of excellence
   Less effort spent on finger pointing
   Top management spending more time guiding, directing, and monitoring and less time
   making last-minute, least/worst choices
   Middle management cross-functionally collaborating to make more of the decisions.

The evidence from 13 best practice manufacturing companies is that education is required at
multiple levels of the organization, both early and ongoing, to ensure a common understanding of
the objectives, principles, concepts, mechanics, terminology, and required participation for
success with S&OP. The end result is a common language in every functional area of the
company used to establish, monitor, and achieve business objectives.

Inventory, sales, forecast, production plan, and capacity data have to be reliable. Generally, this
means 95 to 98 percent accuracy, but since forecast accuracy can vary widely, a predictable
range of forecast deviation needs to be identified so plans can be made to accommodate demand
variations over time.

Hard numbers must be presented in a focused and usable format. This means getting not just the
easily available data, but the right data in a timely manner, presented in a way that highlights
issues and fosters quick and confident decision making, such as tabular spreadsheets or
graphical figures. The data should be displayed and analyzed in family aggregations, appropriate
and specific to demand and supply viewpoints. A planning horizon of at least 12 rolling months is
needed, with the data presented in monthly periods for at least the first six months.

The 13 best practice companies maintain 4 to 30 family groupings with each being reviewed
monthly in one or more partnership meetings—the most critical getting the lion's share of
attention in the meetings, especially at the executive level.

Using S&OP as a basis for updating business plans, financial plans, budgets, capital spending
plans, and so forth, may mean that in certain months additional steps are taken with the S&OP
data to review, update, or establish new financial or strategic plans. These activities typically
occur no more often than quarterly and sometimes only once or twice a year.

As well as quantitative expressions of historical and future supply, demand, and inventory
information, there must be an easy, routine, and institutionalized methodology that documents
underlying assumptions of the quantitative data. There also should be a focus on discovering root
causes for past variation, with the majority of time spent considering the potential implications of
changes in the future, especially two to six months out.

Process design, not software tools, is seen as the key to success by all 13 companies. All
companies started with the standard five-step S&OP process, shaping and customizing it as they
went along and personalizing it to accommodate their particular business issues and conditions.

What needs (or gets) improvement, must be measured. Well-defined and balanced performance
metrics, or key performance indicators (KPIs), are the nervous system for the healthy operation of
the corporate body and are clearly defined and reviewed at the appropriate steps of the process
by every one of the 13 model companies.

Many companies see S&OP as the key driver for ongoing continuous improvement efforts. This
could apply to business objectives such as improving customer service or lowering inventory or
costs. The tracked KPIs should reflect these efforts.

Once it’s ready to drink, don't just store it in the wine cellar. Actively pursue continuous
improvement through
    Regular, structured self-critiques
    Setting and monitoring quantifiable targets for improvement
    Using an S&OP effectiveness checklist, at least annually, to identify process performance
    slippage and/or opportunities for improvement.

S&OP's hallmarks are leadership, teamwork, communication, and consensus decision making.
Properly applied, its results are consistently outstanding. And in the end, as Alberto Fernandez,
chairman of Pyosa, a family-owned chemical company in Mexico, has said: El secreto esta en
pegarse! or "The secret is sticking to it!"

—John R. Dougherty, is founding senior partner of Partners for Excellence and coauthor with
Chris Gray of "Sales & Operations Planning—Best Practices," which documents lessons learned
from 13 manufacturing companies from around the world, can be reached at (603) 528-0840 or
via e-mail at

 Upcoming APICS Webinars

APICS Webinars
The convenience and flexibility of APICS Webinars enable organizations to educate
a large number of employees at once, reduce travel expenses, and maintain consistent
levels of productivity by eliminating time out of the office. Each 60-minute APICS
Webinar features an educational discussion, case studies, and a Q&A session. All you
need to participate is an Internet connection and a telephone. As an added benefit,
registrants of each APICS Webinar receive a CD-ROM of the presentation after the

APICS Webinars On-Demand

Each APICS Webinar is recorded and available for unlimited on-demand viewing. A 30-
day subscription costs only $99 for APICS members and $139 for nonmembers. Visit and select Recorded Events on the left navigation bar to view
an archived APICS Webinar.

Free APICS Webinars On-Demand

APICS members can access a selection of recorded APICS Webinars at no charge. Take
advantage of one of your key member benefits by visiting the Free APICS Webinars On-
Demand section today.

Upcoming APICS Webinars

Sales and Operations Planning (S&OP) Series
2006 Dates: 9/21, 9/28, 10/5, 10/12, 10/19, 10/26
Time: 1:00 p.m. ET
Presented by John R. Dougherty, CFPIM
Professional Development Points: 6


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