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M ITCHELL S M ALL , MBA
313 Talwood Trace ~ Saint Johns, FL 32259
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H: 904-287-5725 mitchsmall@comcast.net C: 904-864-0356
Highly accomplished Information Technology Professional with a verifiable track record of managing
complex IT projects and exceeding expectations. Practiced in clarifying business requirements,
performing gap analysis between goals and existing procedures/skill sets, and designing process and
system improvements to increase productivity and reduce costs. Strong interpersonal skills, highly adept
at diplomatically facilitating discussions and negotiations with stakeholders. Recognized project
management skills, consistently deliver complex, large-scale projects on time and within budget.
Conduct JAD sessions with end users to gather functional and technical requirements,
perform gap-analysis, and documenting business processes and flows.
Develop business case justifications and cost/benefit analyses for IT spending and
initiatives.
Cultivate effective relationships with executive management, business sponsors, end
users, external vendors and team members.
Excellent presentation, verbal and written communication skills.
Strong analytical, problem solving and negotiation skills.
Prepare and maintain project documentation, including project status reports and
project training materials (e.g. user guides/manuals, on-line help text, etc.).
Negotiate and administer vendor outsourcing, and consultant contracts and service
agreements.
Perform Project Life Cycle – Analysis, Design, Construction, Testing, Training,
Implementation and Documentation.
Certifications
MCSA: Security MCSA MCP
CompTIA Security+ CompTIA Network+ CompTIA A+
Education
Nova Southeastern University – Fort Lauderdale, Florida
◊ Master of Business Administration (MBA)
◊ Bachelor of Science (BS)
Career Progression
Certified Business Solutions; Jacksonville, FL
Consultant
Key areas of responsibilities are to Work closely with business partners to define strategies for technical
solutions, determine requirements, and develop functional designs based on the analysis of line of
business needs, objectives and existing systems infrastructure.
Plan, coordinate, direct, and design IT related activities of the organization.
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Provided administrative direction and support for daily operational activities.
Work closely with client decision makers to identify, recommend, develop, implement, and support
cost-effective technology solutions for all aspects of their organization.
Recommended and implemented IT policies, procedures, and best practices.
Assist end-users with installation, configuration, and troubleshooting of hardware and software to
ensure continued usability of equipment and software.
Mitchell Small Page 2
GLOBAL FINANCIAL SERVICES; Jacksonville, FL
Sr. Business Analyst/Sr. Program Manger
Accountable for testing, analyzing, troubleshooting and reconfiguring servers, and laptops. I was
responsible for administering, optimizing and supporting internal LAN/WAN infrastructure consisting of
Windows 2003 Active Directory and Windows XP Professional desktops. I researched, recommended
and implemented new hardware and software into the environment to increase efficiency. Monitored and
supported internal network security, including adding/deleting users and shared permissioning. I analyzed
and resolved network and server connectivity issues.
Review, analyze and evaluated business systems and user needs.
Formulated and facilitated the implementation of system strategies to parallel overall business
strategies.
Wrote detailed description of user needs, program functions, and functional steps required to develop
or modify computer programs.
Supported business users of application systems through trouble-shooting problems, on-line help and
training.
Worked with key stakeholders to develop priorities, define requirements, recommend solutions,
construct and implement application solutions and report status for application system changes.
Interfaced with business users and other IT groups as liaison for communicating user requirements,
resolving application problems and implementing process improvements.
Had significant experience with off-the-shelf packaged software, evaluating packages against defined
requirements, and working with software vendors.
Acted as a liaison between key business users/super users and software vendors. Coordinated
software problem resolution between vendors, corporate headquarters and business users.
Responsible for the development, unit testing and maintenance of planned and unplanned internally
developed applications created for business partners.
Responsible for the design documentation, evaluation and system performance testing of externally
purchased software products against major business processes and specifications.
Responsible for including IT Controls to protect the confidentiality, integrity, as well as availability of
the application as well as data processed or output by the application. Applications supported were
Credit Risk Management, Mortgage Origination, Loan Servicing and Rate Pricing.
TECHNICAL COMPUTER RESOURCES, INC.; Fort Lauderdale, FL
Project Manager/Consultant
Planned and managed multiple information technology projects for banks, financial institutions and
Fortune 500 companies through project scope definition, system solutions and design, work plan
production, project and delivery management.
Responsible for performing and developing documentation under a formal IT QA Methodology;
Capability Maturity Model (CMM).
Responsible for full life cycle projects utilizing COBOL, DB2, Endeavor and other Mainframe tools.
Interfaced with all levels of client personnel including project management, developers and End-
Users.
Completed successful consulting engagements with Fortune 500 companies including;
Merrill Lynch, Blue Cross Blue Shield of Florida, CSX Transportation, JM Family Enterprises,
Convergys, AT&T Universal Card, Bank of America, Harris Semiconductor, IBM Corporation,
American Express, Florida Power & Light, Burger King Corporation, Disney World, Unisys
Corporation
Mitchell Small Page 3
Technical Summary
Platforms
Windows Server 2003, Window 7, VISTA, XP, IBM z/OS/MVS/ESA, DOS/VSE/SP, VM/CMS, EXEC 8,
VAX/VMS
Languages
COBOL/370, COBOL, COBOL II, PL/SQL, SQR, PL/1, SQL, IMS/DL/I, Adabas/Natural 2.1, SCL/CA-7
4GL/Reporting Tools
Easytrieve, Easytrieve +. QMF, PL/SQL, SQR, Quick job, Mapper
Databases
Oracle 8i, DB2, IMS DB/DC, IDMS DB/DC, Adabas, DMS 1100
Software
PeopleSoft, Peopletools, SQL*PLUS, Oracle Enterprise Manager (OEM), SVRMGRL, CICS, OLM, IDD,
OLQ, VSAM, Expediter, Intertest, SPUFI, QMF, IBM Utilities, JCL, TSO/ISPF, Roscoe, Xedit, OWLE,
DPS, TIP, ECL, QLP, IQU, MSAM
Packages
Earnings Analysis System, (Hogan) Automated Financial System (AFS), Payroll (MSA), M&D GL
(Millennium), Integrated Systems Development (Integrated Tender Authorization & Integrated Draft
Capture), Lease Master II (Lemans), PeopleSoft HRMS 6.0
Configuration Management Tools
Endeavor, Change-Man
Structured Methodologies
Capability Maturity Model (CMM), Method/1 (Arthur Anderson), Yourdon Systems Management
Methodology (Price Waterhouse), Spectrum Methodology, LBMS Methodology, Design/1, Install/1
Core Management Competencies
Process Analysis & Redesign Project Management & Tracking Budgeting & Planning
Management of Cross-Functional Teams System Solution Architectures Cost & Resource Estimates
Project & Delivery Methodologies Change Control Management Project Risk & Scope
Client Management Disaster Recovery Quality Control
Technical Expertise
Software Installation & Configuration Year 2000 Solutions Application Development
Technical Support & Training Network/Systems Administration Business Impact Analysis
Structured Methodologies Database Management Systems Legacy Migration
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