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					Glendale Community college –Program Review – Library - 2008




Glendale Community College
           Program Review

      Student Support Services
                   Spring 2008




                    Library

        Study Manager: Linda Winters




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                  Glendale Community college –Program Review – Library - 2008



                                              Library

                                         Signature Page

We certify that this program review document represents the plans, goals, and critical analysis of
this program.




___________________________________________                                ________________
Linda Winters / Associate Dean, Library & Learning Resources                               Date




___________________________________________                                ________________
Ricardo Perez / Vice President, Student Services                                           Date




__________________________________________________________

Final Review by Area Dean / Vice President
(After the self-study report has been validated)



___________________________________________                                ________________
Name / Title                                                               Date




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Glendale Community college –Program Review – Library - 2008




                Table of Contents

    Overview of Program

    Organizational Chart


    Section 1. Functions and Services
            1.01 Service Function


    Section 2. Learning Outcomes
            2.01 Student Learning Outcomes


    Section 3. Influencing Factors
            3.01 Categorical Funding
            3.02 Legal Mandates


    Section 4. Staff Resources
            4.01 A. Staff Preparation and Training
                 B. Professional Activities
           4.02 Committee Participation
           4.03 Special Accomplishments


    Section 5. Plans
           5.01 Planning Assessment
           5.02 Five-Year Educational Plan


    Appendix A thru F




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                  Glendale Community college –Program Review – Library - 2008



                                    Overview of the Program

   1. Please give an overview of your program.
      Describe the relationship of your program to the mission of the college.


                                Glendale College Mission Statement:
             Glendale Community College is a comprehensive public community college
             open equally to all adults or high school graduates who can benefit from its
             programs and services.

             Its primary mission is to prepare students for successful transfer to four-year
             colleges and universities or for successful placement or advancement in
             rewarding careers. Its mission is also to serve its surrounding community
             through adult non-credit education and community services courses and
             programs.



The Library’s mission ―is to give students the information skills they need to be successful at
Glendale College as well as in upper division courses, in the job market, and as information
consumers and creators throughout their lives.‖ As such it parallels the College’s mission in the
specific area of information competency which is a basis for lifelong learning and includes the
ability to "recognize when information is needed and have the ability to locate, evaluate, and use
effectively the needed information."1

The Library is located in a remodeled and expanded facility which opened in 1997. There are 350
seats in the library including those in study carrels, twelve group study rooms, and a 27 seat
instruction room. Students have access to 48 Internet enabled workstations with connectivity to
library resources, WebCT and the Internet. The Library also makes available to students several
laptop computers with wireless access and office software.

The Library provides a wide variety of collections and services that support student learning and
research. The book collection includes over 124,000 volumes and 93,000 titles. Specialized
collections include a collection of reserve textbooks, juvenile literature, ESL graded readers,
reference sources, periodicals and the Glendale College Archives. The Library maintains
subscriptions to over forty online databases in a wide variety of subjects, representative of the
college curriculum and GCC student’s research topics.

The main campus library is open 64 hours per week during the fall and spring semesters and 54
hours during short sessions. The reference desk is staffed with a professional librarian all the hours
the library is open. In addition, the library’s website supports the needs of students both on and off
campus 24/7. It contains links to both online services such as e-mail reference, interlibrary loan and
book renewals. It also provides access to the online catalog which links to over 14,000 e-books,
2,400 cataloged web sites and the library’s online databases of periodical and research information.



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                 Glendale Community college –Program Review – Library - 2008


Library faculty engages in a number of instructional activities in addition to one-on-one instruction
at the reference desk. They have developed and teach information competency skills through a
series of nine workshops, individual class orientations and credit instruction (See the Library
Science Program Review). In addition they have developed a variety of instructional materials
available both in print and on the web.

The Library supports student learning and research through its collections which are conscientiously
selected and deselected by faculty librarians in collaboration with instructional faculty. The Library
Technical Services area is responsible for the acquisition, cataloging and processing of new
materials and the reverse activities required for discarding outdated materials. The Circulation staff
maintains the integrity of the print collections and provides circulation services for the general
collection, reserve textbooks and interlibrary loan.

The Library is making an effort to provide materials and services to students at the Garfield
Campus. A small book collection has been established in the Developmental Skills Lab and a
limited number of instructional opportunities made available to students there.


1. American Library Association. Presidential Committee on Information Literacy. Final Report.
(Chicago: American Library Association, 1989.)




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                 Glendale Community college –Program Review – Library - 2008



                                     Organizational Chart

Instructions: Develop an organizational chart that describes the internal structure of the program as
well as its overall relationship to the College.




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Glendale Community college –Program Review – Library - 2008




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                     Glendale Community college –Program Review – Library - 2008


                              Section 1.             Function and Services
                                           1.01 Service Function

Instructions: Complete the table below for each service/function of your program (cut and paste additional tables as
needed). You will need to develop instruments for collecting certain data if not provided by Research and Planning,
Human Resources or other pre-existing data sources.

Please copy the table below for each service function as needed.

                                     Short Description
Service/Function 1.01.1              The Library offers a wide variety of functions and services in support of
Library General                      the college curricula by serving as a resource for teaching and learning
                                     and providing information competency instruction. The library supplies
                                     access to information through personal interaction and via technology,
                                     onsite and for distance education.
Contacts                             Glendale College students, faculty, administrators, community members
Who are your service recipients?     and high school students.
Maximum                              The number of contacts will vary depending on the duration or length of
Based on the current resources,      time the contact uses the library and its services.
what is the maximum number of
contacts that can be
accommodated?
                                     The library has seating for 350 students, including 23 in group study
                                     rooms and a 28 seat instruction room. There are 40 public access
                                     desktop computers, one with priority for students with disabilities, four
                                     dedicated to e-mail and 5 circulating laptop computers for student use.

                                     The Service/Function detains in the following sections will more
                                     accurately describe maximum contacts for each one.

Actual                               The library gate count, i.e., the number of persons entering the library
How many actual contacts have        for the 2006-2007 academic year was 417,813 in 2007-2008 it rose to
you made?                            455,763 a 9% increase. Student contacts for reference, circulation and
                                     instructional functions are discussed in detail in the sections below.

                                     During the busy morning hours all seats occupied and desktop
                                     computers in use.

                                     The circulating laptop computers, a new project, were begun in fall
                                     2007 with 3 computers. Two additional were added in fall 2008. They
                                     circulate for a period of 3 hours and were checkout 399 times in the
                                     month of September 2008 indicating they all were in use most hours the
                                     library was open. Total use for the 5 laptops was 1197 hours during the
                                     252 hours the library was open or 4.75 of the 5 laptops in use each hour.

Methods                              Physical use of the library is measured by a ―gate counter‖. This is an


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                     Glendale Community college –Program Review – Library - 2008

Indicate the source of your data   electronic infrared light directed across the entrance to a reflector which
and how you plan to measure        counts the ―shadows‖ or light interruptions caused by people entering
effectiveness.
                                   and leaving the library. Getting an accurate count is somewhat
                                   problematic since gate counters typically undercount when groups of
                                   persons pass them simultaneously. Thus, the recorded gate counts are
                                   likely to under represent the actual number of uses. The gate count is
                                   collected monthly and compiled annually into the Library’s internal
                                   statistics.

                                   Use of seating space and desktop computers is observed and noted by
                                   library staff when they make ―rounds‖ and when students ask if there is
                                   additional seating or computers.

                                   Laptop circulation is counted through the library’s circulation system.

                                   Library services have been measured in the Institutional Research and
                                   Planning survey published as Student Views. The Library is usually
                                   ranked either highest or 2nd highest in recognition, use and satisfaction.
                                   Additionally, the library has done its own student survey of library
                                   services in spring 2007 and 2008. The results are reviewed, analyzed
                                   and used to improve library services.
Standards/Comparisons              The National Center for Education Statistics (NCES), located within the
Indicate comparison standards      U.S. Department of Education and the Institute of Education Sciences,
such as college-wide, regional,    is the primary federal entity for collecting and analyzing data related to
state, or year-to-year with the
program.
                                   education. Academic libraries are asked to report a variety of data. The
                                   comparisons included in this document reflect comparisons with other
                                   California Community College libraries that were reported in the 2006
                                   NCES data file. See Appendix A.

                                   Overall the library exceeds those in the comparison group with regard to
                                   open hours, gate count and general staffing. The GCC library is open 64
                                   hours per week while the average open hours for the comparison group
                                   are 58. The GCC Library gate count in a typical week is 12,645
                                   compared with the average of 8,729. Compared with similarly sized
                                   campuses, the GCC Library is very heavily used. Only LA City College
                                   approaches it with 12,000. Others range from 2,200 to 6,800.

                                   Library staffing is comparable with others in the group, yet is
                                   insufficient due to the heavy usage of the library, its materials, services
                                   and instructional programs as discussed below. While the full time
                                   library faculty have remained constant, the adjunct library faculty (down
                                   .18 FTE) and classified staff (down 1.44 FTE) have decreased over the
                                   past six years.




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                  Glendale Community college –Program Review – Library - 2008




                                  Short Description
Service/Function 1.01.2              The Library Reference Desk is staffed by faculty librarians during all
Reference Services                   the hours that the library is open. Services include: research assistance,
                                     one-on-one training in the use of online databases and other online
                                     resources, assistance with technology, and directional assistance.
                                     Librarians at the Reference Desk are also responsible for overall
                                     discipline in the library. In addition, reference librarians respond to
                                     questions submitted online through the virtual library.
Contacts                             Services are geared primarily toward GCC students, but are also
Who are your service recipients?     provided for faculty, staff, and community members.
Maximum                              Estimating that a reference encounter averages 6 minutes, an individual
Based on the current resources,      reference librarian could accommodate 10 contacts per hour. The
what is the maximum number of        library was open 1024 hours in Fall 2007, which is a potential 10,240
contacts that can be
accommodated?
                                     contacts per week. In Fall 2007, there were 271 hours during the
                                     semester when 2 reference librarians were scheduled at the reference
                                     desk. This increased the total possible contacts to 12,950 for Fall 2007.
Actual                               Actual contacts for Fall 2007 were 10,915. Keep in mind that some
How many actual contacts have        encounters with students take more than the 6 minute average, some
you made?                            take longer. The average cited above is strictly an estimate.
Methods                              The source of these statistics is the Reference Statistics sheet which is
Indicate the source of your data     filled out by the reference librarians as they answer questions/interact
and how you plan to measure          with students at the reference desk. The reliability of these statistics
effectiveness.
                                     depends on the accuracy with which the librarians record their student
                                     contacts.
Standards/Comparisons                Annual statistics (see Excel spreadsheet Appendix C) show an average
Indicate comparison standards such of 6.6 reference transactions per hour over the past 6 years. It is
as college-wide, regional, state, or noteworthy that the reference transactions per hour for Fall 2007 were
year-to-year with the program.
                                     8.4, which is higher than the annual average for the other full years.
                                     The possible reason for this is that the Fall and Spring semesters are
                                     traditionally busier times at the reference desk and the annual statistics
                                     include the two summer and one winter sessions, which likely brings
                                     down the overall average.




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                                   Short Description
Service/Function 1.01.3            The Circulation area is responsible for checking in and out all
Circulation/Reserve/Inter          circulating materials including print books, CDs, and reserve materials,
Library Loan                       as well as reshelving and collection maintenance. It is also responsible
                                   providing assistance with copying, microform use and interlibrary loan
                                   service which borrows materials from and lends to other libraries.
Contacts                           Services are geared primarily toward GCC students, but are also
Who are your service recipients?   provided for faculty, staff, and community members.
Maximum                            The circulation staff consists of 3.9 FTE Library Assistants and
Based on the current resources,    Technicians and one classified manager who are scheduled over the 64
what is the maximum number of      hours per week the library is open. In addition there are an ever
contacts that can be
accommodated?
                                   decreasing number of student worker hours. For 2008-09 it is
                                   anticipated to be reduced from 100 to 60 hours per week. Every effort
                                   is made to have at least two people at the desk at any given time.
                                   Transactions at the desk range from less than a minute to check in a
                                   book to up to half an hour for problems relating to infringements of
                                   library policies. Students do not arrive at the desk in an assembly line
                                   manner, but flood the desk between classes.
                                   Recently the circulation staff have begun a project to relate circulation
                                   contacts with gate count. The results show that circulation contacts are
                                   in the vicinity of 25% of gate count.
Actual                             During the 2006-2007 academic year, 55,702 individual circulations of
How many actual contacts have      materials were made including 36,030 circulations of reserve materials.
you made?                          In 2007-2008 the numbers rose to 67,151 and 49,603 respectively.
                                   Based on the gate count analysis, the contacts are 13,926 in 2006-2007
                                   and 16,788 in 2007-2008. During the semesters the circulation staff is
                                   at the limit of their ability to assist students in a timely manner.

                                   The small collection (842 titles) at Garfield has circulated 475 times in
                                   its first four months.
Methods                            See Circulation Services statistics for 2001-2007 (Appendix D).
Indicate the source of your data   Circulation statistics are derived from the integrated library system
and how you plan to measure        which is used to check materials in and out. Gate count is manually
effectiveness.
                                   collected on a daily bases. This data will continue to be collected an
                                   analyzed. The project to relate student contacts with gate count is
                                   manually tallied and will continue until a complete year’s data is
                                   collected.




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Standards/Comparisons                  Total circulation has grown by 37% over the last six years and 21%
Indicate comparison standards such     since last year. Reserve circulation has grown by 154% and 38% over
as college-wide, regional, state, or   the same time periods. Regular circulation and in house use has
year-to-year with the program.
                                       declined perhaps due to the availability of digital and online materials
                                       via the Library’s web pages and elsewhere. See Appendix D.

                                       The total number of library staff has decreased from 12.43 to 11.17 in
                                       the past six years a decrease of 11%. Circulation has suffered a portion
                                       of this decrease. See Appendix B.

                                       As noted in the NCES comparisons with similar college libraries
                                       (Appendix A), the GCC library exceeds the others in all areas except
                                       general circulation. Beginning in 2001-2002 the library’s book budget
                                       began to be cut from $30,000 to $22,000 in 2002-2003 to $8,800 in
                                       2003-2004 and $4,500 in 2004-05. As money for new books
                                       deteriorates, there are fewer current materials available to students and
                                       none relating to new assignments which may be reflected in the general
                                       circulating book statistics.




                                       Short Description
Service/Function 1.01.4                The information competency workshop program consists of a series of
Instruction (Non-credit):              nine workshops which are taught on a rotating basis. During the
Information Competency                 semesters 11 are taught each week with fewer taught during the short
Workshops and Orientations             sessions. Orientations for infusing information competency into course
(INC in Five Year Plan)                content of non-library courses are taught on an as needed basis at the
                                       request of instructional faculty.
Contacts                               GCC students and faculty.
Who are your service recipients?
Maximum                                If each of the five full-time librarians taught 1-2 per week, that would
Based on the current resources,        result in 15-30 per librarian each semester and 60-120 per semester.
what is the maximum number of          Short sessions would be 5-10 (because there is usually only one full-
contacts that can be
accommodated?
                                       time librarian per session). Annually 135-270 orientations could be
                                       taught using this scenario. (Each library faculty member teaches in one
                                       or more of the three information competency programs: workshops,
                                       Library Science classes, and orientations.)
Actual                                 5,225 students attended 316 workshops and 362 attended 18
How many actual contacts have          orientations in 2007-2008. Use of adjunct faculty allowed the library to
you made?                              teach additional workshops beyond the theoretical maximum.
Methods                                The source of data is library statistics gathered annually, 2001-2007.
Indicate the source of your data       See Appendix E.
and how you plan to measure
effectiveness.
                                       Attendance data for workshops and orientations is reported to Research


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                                     and Planning which is conducting a long term analysis of the effects on
                                     student success. Workshop attendees are compared to non-attendees in
                                     English 120 and 101 and ESL 151. In addition, assessment is measured
                                     by pre- and post-testing in workshops; improvement from pre- to post-
                                     test as indicator of learning outcomes. Plans to measure effectiveness
                                     of orientations include feedback from instructors on session content as
                                     well as student success on the research assignment. Follow-up surveys
                                     or exercises given to students later in the semester to measure
                                     knowledge retained and their experience with research are also under
                                     consideration.
Standards/Comparisons                Workshops:
Indicate comparison standards such Research and Planning statistics show workshop attendees outcomes
as college-wide, regional, state, or compared with non-workshop attendees in English 120 and 101, and
year-to-year with the program.
                                     ESL 151. Students completing workshops are more successful than
                                     students who did not complete library workshops. They have
                                     statistically significant higher GPAs and complete more total units.
                                     See Research and Planning report at:
                                     http://www.glendale.edu/library/instruction/documents/ICEval07.pdf

                                 Orientations:
                                 Although there are fewer orientations taught than perhaps could be,
                                 this data needs to be reviewed in comparison with the data for the
                                 library workshops and Library 191 classes. The first thing to note is
                                 that the library has consciously moved from the more traditional
                                 orientations to a model developed here at GCC with grant funding and
                                 comprised of Library Science classes and the library workshops. The
                                 workshops and Library Science classes were designed to replace
                                 orientations, which allow insufficient time to teach the necessary
                                 information competency skills. Orientations are minimally retained
                                 simply to meet the needs of very specific research assignments that
                                 aren’t already addressed by the workshops. Orientations are also a
                                 useful way to infuse information competency into an existing course.
                                 The second thing to note is that during the budget crisis of 2003-2004,
                                 a decision was made to no longer teach orientations because
                                 insufficient library resources and faculty to keep the workshops,
                                 Library Science classes, and the orientations going. The Library’s
                                 grants were concluding at that time, and the workshops and Library
                                 Science classes were determined to be more pedagogically sound ways
                                 to teach information competency. Since 2003-2004, more orientation
                                 have slowly been reintroduced to support specialized research
                                 assignments.

                                 It is necessary to compare the data on number of orientations offered
                                 and students served through orientations to the number of workshops
                                 and Library Science classes, and the number of students served through
                                 those methods. Since 2004-2005, the number of Library Science



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                                       classes offered and students taught in those classes has remained fairly
                                       consistent. In the bad budget year 2003-2004 the library offered 220
                                       workshops and taught 2728 students. By 2006-2007, that number has
                                       more than doubled the number of students taught to 5960 even though
                                       only 67% more workshops are offered. In this same time, the number
                                       of orientations has increase tenfold from teaching 107 students to 833
                                       through orientations. Due to loss of a full time librarian fewer the
                                       number of orientations dropped dramatically in 2007-2008. Overall the
                                       three information competency instruction programs have remained
                                       consistent or grown. This data supports our conscious decision to focus
                                       on the workshop and Library Science programs.




                                       Short Description
Service/Function 1.01.5                Technical Services is responsible for the acquisition of new library
Technical Services                     materials and their cataloging and physical processing. Approximately
                                       2000 print titles are added per year, and about an equal amount are
                                       discarded (withdrawn). The electronic book collection has been
                                       growing at a faster pace of about 3000 titles per year. The technical
                                       services department also manages the library’s print periodical
                                       subscription of approximately 250 titles.
Contacts                               Contact is indirect. Library patrons, primarily students, but also college
Who are your service recipients?       faculty, staff, alumni, and members of the local community use library
                                       materials as reported in 1.01.2 circulation.
Maximum                                Based on current resources, production cannot be maximized further
Based on the current resources,        without additional staff or a major reorganization of current staff and
what is the maximum number of          workflows. Currently, some print materials are backlogged for 6
contacts that can be
accommodated?
                                       months or more before they can be made available for circulation.

Actual                                 See Appendix F for data on the number of books, e-books, audio visual
How many actual contacts have          materials and websites added and deleted/discarded.
you made?
Methods                                Library statistics collected through the integrated library system are
Indicate the source of your data       collected and analyzed.
and how you plan to measure
effectiveness.
Standards/Comparisons                  The number of materials added and deleted is dependent on library
Indicate comparison standards such     funding both for materials and for staff who select, deselect and do the
as college-wide, regional, state, or   actual technical work.
year-to-year with the program.




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                                   Short Description
Service/Function                   The library web site serves as the gateway to the GCC Virtual Library.
1.01.6                             The Library’s online catalog currently indexes print and electronic books,
Virtual Library / Web              electronic resources available on the web (including but not limited to
Resources                          government reports and other publications relevant to academic research),
                                   and select web sites pre-evaluated by librarian for content and reliability.
                                   The Library’s digital online collection provides access to over 42 unique
                                   databases providing reference sources and periodical databases. These
                                   include, full-text from journals, magazines, and newspapers with option to
                                   print, save or email search results. Additional sources available via our
                                   Virtual Library include numerous research guides providing instruction
                                   on information competency, subject-specific research guides, and a
                                   method of communication with a librarian virtually via our ―Send an
                                   Email‖ service. In addition, the Library web site serves as a portal to
                                   other academic websites supporting student research.
Contacts                           Service recipients can be anybody with a computer and Internet
Who are your service               connection, however, access to subscription databases (including
recipients?                        electronic books and periodicals) is limited to currently enrolled GCC
                                   students (credit students only), faculty and staff.
Maximum                            The maximum number of contacts is dependent on the portion of the
Based on the current resources,    virtual library being accessed. The number of responses to e-mail
what is the maximum number         reference questions, availability of research guides and general upkeep
of contacts that can be
accommodated?
                                   and maintenance of the Library web site is dependent on the number of
                                   librarians and staff available.
                                   Most subscription databases have unlimited access. The number of
                                   databases the library is able to offer is based on cost. Database
                                   subscription pricing is calculated on the number of full time equivalent
                                   students (FTES) enrolled. Additional FTES may result in higher
                                   subscription costs to accommodate such growth.
Actual                             Based on statistics gathered in 2002-2005, approximately 630,000 visits
How many actual contacts have      were made to the virtual library yearly,. Beginning in Sept. 2008 Google
you made?                          counters were placed on the library web pages. In the one month period
                                   September 30 to October 30, 2008 the library home page had 7,057
                                   unique visitors with 71,974 page views. In the past three years the
                                   library’s general article database ProQuest was searched 166,167 times in
                                   2005-2006, 162,542 times in 2006-2007, and 207,976 in 2007-2008.
Methods                            Data is collected from vendor database usage reports. Data on web site
Indicate the source of your data   usage is beginning to be collected by the use of a Google counter placed
and how you plan to measure        on the library web pages. Data will be analyzed with regard to usage to
effectiveness.
                                   determine which web pages, databases and other online resources are
                                   most heavily used.
Standards/Comparisons              The Community College Library Consortium is the major source of
Indicate comparison standards      online library resource subscriptions for GCC. Their web site collects
such as college-wide, regional,    usage data not only for GCC but for other subscribers. It is possible to
state, or year-to-year with the
program.
                                   compare usage at GCC with that of other California Community College
                                   users.


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                                       Short Description
Service/Function 1.01.7                Library Outreach / Division Liaison activities provide opportunities for
Library Outreach /                     librarians to be informed about instructional issues, to collaborate with
Division Liaison                       instructional faculty in a variety of ways including assistance with
                                       class assignments, developing library collections sensitive to
                                       instructional needs, staff development workshops, library program
                                       development for the Garfield Campus, student mentoring, etc.
Contacts                               GCC faculty, students, and staff.
Who are your service recipients?
Maximum                                The college has 250 full-time and 524 adjunct faculty divided among
Based on the current resources,        fifteen divisions. Each full time librarian is assigned to 3 divisions and
what is the maximum number of          is usually able to attend one division meeting each semester.
contacts that can be
accommodated?
                                       Additional meetings and collaborations with faculty must be
                                       sandwiched in among other library duties.
Actual                                 Each faculty librarian attends as many Division meetings as possible
How many actual contacts have          ranging from 6 to 15. Librarians also have a number of faculty contacts
you made?                              through questions at the reference desk, class assignments, scheduling
                                       orientations, campus meetings, etc.
Methods                                A faculty survey will be developed
Indicate the source of your data
and how you plan to measure
effectiveness.
Standards/Comparisons                  Base-line data will be collected, analyzed and considered in developing
Indicate comparison standards such     outreach and liaison activities.
as college-wide, regional, state, or
year-to-year with the program.




                                       Short Description
Service/Function 1.01.8                Collection development is the process of selecting and discarding
Collection Development                 materials for the library collections including both print and digital
                                       formats.
Contacts                               GCC students, faculty, staff and community members.
Who are your service recipients?
Maximum                                Librarians as well as instructional faculty participate in this process.
Based on the current resources,        Because of their many duties and the demands placed on the faculty
what is the maximum number of          librarians, collection development is frequently the lowest priority
contacts that can be
accommodated?
                                       because it can be put off. In 2007-08 one 60% contract librarian
                                       fulfilled the coordination duties. The full time librarians participated
                                       minimally to not at all. The majority of the selection was done by 11
                                       adjunct faculty members.
Actual                                 In 2007-08 academic year 2,476 volumes were selected and added
How many actual contacts have          while 3,531 were removed from the collection. Forty two database
you made?                              subscriptions were maintained unchanged. A collection was initiated
                                       for the Garfield Campus funded by a Basic Skills grant.




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Methods                              Statistics are maintained by the library on the number of volumes and
Indicate the source of your data     titles added and deleted. The number of volumes per FTES gives a
and how you plan to measure          general comparison figure, although it does not indicate such vital
effectiveness.
                                     collection characteristics as currency, appropriateness and match with
                                     the curriculum.
Standards/Comparisons                Comparison statistics on collections are available from several sources
Indicate comparison standards such including NCES, the California State Library and the California
as college-wide, regional, state, or Community College Systems Office. The GCC Student Survey of
year-to-year with the program.
                                     Library Services 2007 and 2008 report student opinions relating to
                                     their use and satisfaction with the collections.




                                             Short Description
Service/Function 1.01.9                      The Glendale College Archives functions as a repository for
Glendale College Archives                    administrative documents, institutional records and publications,
                                             newspapers, clippings, yearbooks, scrapbooks, photographs, slides,
                                             videos, catalogs, class schedules, directories and memorabilia.
Contacts                                     Glendale College students, faculty, administrators, community
Who are your service recipients?             members and anyone interested in the history of the college.
Maximum                                      There is no funding specified to staff the archives. Consequently
Based on the current resources, what is      staffing is sporadic. There was no professional archivist from July
the maximum number of contacts that          2007 through January 2008. Since February 2008 an adjunct
can be accommodated?
                                             librarian/archivist has devoted six hours per week in the archives.
                                             Circulation staff members provide assistance and access to the
                                             archives at other times. The archivist has the responsibility of
                                             organizing and preserving the archives in addition to providing
                                             assistance. Any additional contacts would take time away from the
                                             organization and preservation activities.
Actual                                       During the past year there has been approximately one archival
How many actual contacts have you            query per month.
made?
Methods                                      The archivist and circulation staff maintain records of queries and
Indicate the source of your data and how     access to the archives.
you plan to measure effectiveness.
Standards/Comparisons                        Based on anecdotal evidence some California Community College
Indicate comparison standards such as        libraries maintain campus archives, but there are no statewide
college-wide, regional, state, or year-to-   standards. The size and support varies widely.
year with the program.




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                    Glendale Community college –Program Review – Library - 2008



                          Section 2. Learning Outcomes
                               2.01 Student Learning Outcomes


1. List each function/service in your program and indicate with check marks your progress through
   the SLOAC (Student Learning Outcomes & Assessment cycle). Add rows to your table as needed.

 Function/Service                   SLO’s     Assess-    Assess-    Assess- Data         How
                                    written   ment       ment       ment     used for    many
 Reference                                    tool       done       data     planning    cycles
                                              written               analyzed             (enter
                                                                                         #)
 Circulation / Reserve / ILL        Yes       Yes        Yes

 1. Students recognize that the
 library provides textbooks in the
 Reserve Collection.
 Workshops                         Yes        Yes        yes        yes       yes        1
 1. Students recognize the need
 to use correct citation styles.
 2. Students demonstrate
 awareness of the issues
 regarding intellectual property
 and plagiarism within the          Yes       Yes
 academic setting
 Library Orientations
 Faculty Liaison / Outreach
 Virtual Library                    Yes
 Students use the library website
 as a learning resource
 Collections
 Technical Services
 Physical Library                   Yes       Yes        Yes        Yes       Yes        1
 1. Students recognize the need
 for the library to provide
 adequate technology and
 equipment for student use.




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                    Glendale Community college –Program Review – Library - 2008


2. Using the function/service SLOs referenced in the above chart, develop two or more potential
   learning outcomes at the program level. Assessment of your program level SLOs will
   become the foundation for your future plans / program improvement.

 Function/Service         SLO’s     Assessment     Assessment    Assessment    Data       How
                          written   tool written   done          data          used for   many
 Library                                                         analyzed      planning   cycles
                                                                                          (enter #)
 1. Students recognize    Yes       Yes            Yes           Yes           Yes        1
 the library as a
 campus learning
 resource.
 2. Students use the
 library as a campus      Yes       Yes            Yes           Yes           Yes        1
 learning resource.




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                            Section 3. Influencing Factors
                                 3.01 Categorical Funding

Instructions: List all categorical funding in the table below and respond the following question,
expand the chart as needed:
      Categorical Fund                     Source of fund                           Use of Funds
Telecommunications and State                                            Library systems and
Technology Infrastructure                                               technologies
Program (TTIP )


                                         3.02 Legal Mandates

Instructions: List all legal mandates that affect this program in the table below and respond to the
following questions:
        Mandate                                        Source of mandate             Relationship to program
―The governing board of each community                 Title V Section 78100         Provides the legal
college district shall provide library services                                      basis for the program.
for the students and faculty of the district by
establishing and maintaining community
college libraries….‖


1. Is this mandate linked to the source of the fund. If so, how is it linked?       Unfunded.

2. Is the mandate fully funded through categorical funding? If not, explain.          No.

3. Does the program currently have adequate resources to meet mandates?

The Board of Governors carries the legal responsibility and liability...
Authority to establish library services and standards is provided in the Education Code, Section 78100 which
states that "The governing board of each community college district shall provide library services for the
students and faculty of the district by establishing and maintaining community college libraries or by
contractual arrangements with another public agency."

Section 78101 of the Education Code gives the Board of Governors the responsibility to adopt standards,
rules and regulations for the California Community Colleges library services.

The criteria and standards set forth in the [California Code of Regulations--58700] this subchapter shall serve
as the basis of making the Board of Governors annual budget request for the California Community Colleges
to the Governor and the Legislature and as the basis for Board of Governors allocation of the state general
apportionment revenues. The credit instructional services category of operation includes library, media, and
learning center services that are supplemental to the instructional effort. These services correspond to the
California Community Colleges Budget and Accounting Manual Classification of Expenditures by Activity,
activity code 6100. (California Code of Regulations--58720


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                 Glendale Community college –Program Review – Library - 2008




                              Section 4. Staff Resources

 4.01 A. Staff Preparation and Training

 Abbreviations found below:
 ALA – American Library Association
 ACRL – Association of College and Research Libraries
 BIP – Books in Print bibliographic service
 CARL – California Academic and Research Libraries (California academic librarians association)
 CLA – California Library Association
 ESWUG – Ex Libris South West Users Group (GCC’s library system vendor, aka Endeavor and
 Voyager)
 FACCC – Faculty Association of the California Community Colleges
 LOEX – Library Orientation Exchange (National instruction librarians’ organization)
 OCLC – Online Computer Library Center (International non-profit library service and research
 organization)
 SCIL – Southern California Instruction Librarians (Interest group of CARL)

 CLASSIFIED STAFF
Program staff Education Service   Staff development        Skills learned
              Level      years    workshops attended and
                                  courses taken.
Ayvazian,     B.A.       19       Moving Up to Office 2007 How features work in new and old systems
Zovig,
Library
Tech. II
                                  Books in Print Training     New features in BIP
                                  CABOT 285—Outlook           Use of MS Outlook to its fullest
                                  CABOT 220—WP                Use of MS Word in profession
                                  Writing
                                  OCLC Connexion Client       How to use OCLC
                                  Searching
                                  Basic Hands-On Book         Decision making--In-
                                  Repair                      House/bindery/discard
                                  Intermediate Hands on       Book repair and mending
                                  Book Repair
                                  9 Cultural Diversity        General knowledge
                                  workshops
                                  4 Library workshops         Retrieve information/Do research
                                  3 Transform Your Mind       Meditation
                                  with Meditation
                                  workshops


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                Glendale Community college –Program Review – Library - 2008


                               3 Science Lecture Series     General knowledge
                               3 Women’s History            General knowledge
                               Month Lectures
                               STRS/PERS                    General knowledge
                               Introduction to FrontPage    Create web pages
                               Advanced FrontPage           Design web sites
                               2 Humanities-Social          General knowledge
                               Science Lecture
                               Several other workshops      General knowledge
                               on nutrition, health,
                               consumer protection
Beckett,      B.A.     19      Workshop: Dealing with       How to recognize and better serve
Russell                        Students with                students with psychological
Public Ser.                    Psychological Disabilities   disabilities.
Mgr
                               Workshop: Performance        How to more effectively evaluate
                               Management: Evaluation       employees; and how to use the
                               and Discipline for           evaluation process as a tool to
                               Community College            achieve better performance from
                               Districts                    employees.
                               Workshop: Dealing with       How to effectively manage and at
                               Difficult Students           the same time meet the needs of
                                                            students who have a tendency
                                                            toward confrontational behavior.
                               Harassment Training for      How to recognize and deal with
                               Managers                     harassment situations in the
                                                            workplace.
Corner,       B.A.     22      Books in Print training      How to use BIP system to identify
Dawn                                                        books to be ordered.
Library
Tech. II
                               OCLC Connexion training How to use OCLC Connexion
                                                         system in the order process.
                               Basic Hands-On Book       Basic repairs to damaged materials
                               Repair for Libraries
                               Intermediate Hands on     Advance repairs to damaged
                               Book Repair for Libraries materials
                               3 Health & Nutrition      Knowledge of nutrition and how to
                               Workshops                 keep healthy.
                               3 Culture and Travels     Different cultures
                               Workshops
                               2 Humanities & Social     Changes in the past and present
                               Science Workshops         world and it’s society
                               2 Financial Workshops     How different finances work for
                                                         you and protect oneself.



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                  Glendale Community college –Program Review – Library - 2008


                                 1 Meditation Workshop        How to relax in today’s world.
                                 6 Classified Institute Day   Introductions to new staff and what
                                                              changes on campus.
Crowe, Kelly A.A.        12      Catalog Procedures in        Cataloging
Library                          Online Environment
Tech. II                         (Spring 2005-PCC)
Darakjian,   B.A.        18      Classified Institute Day     Campus information for new year
Vivian                           (annually)
Admin. Asst.
Conf.
                                 Website instruction (a       Setting up website
                                 few)
                                 How to record minutes for    Learning to do governance minutes
                                 meetings
                                 Oracle workshop              How to do board requests, ordering
                                                              etc., online
                                 Outlook workshop             Email workshop
                                 First aid workshop           CPR info
                                 Law of attraction            Motivational info
                                 workshop
                                 Identify theft               Police dept. info on protecting
                                                              identity
Khachikian,    B.S.      3       -                            -
Angela
Library
Assistant
Matthewsian,   B.A.      7       -                            -
Rosalin,
Instr.
Computer
Lab Tech
Mendoza,       H.S.      1       -                            -
Zitlali,
Library
Assistant
McGrath,       M.A.      12      Book Repair workshop         Basics of book repair (mending)
Lynne,                           7/17/06
Lib. Tech I
                                 Book Repair workshop         Intermediate book repair (skills and
                                 12/11/06                     tools)
                                 Connexion Search &           Use of Connexion database for
                                 Cataloging 6/5-6/07          Tech. Ser.
                                 Internet I (Library)         Basic Internet use (GCC)
                                 4/29/03




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                 Glendale Community college –Program Review – Library - 2008


                                Internet II (Library)       Basic Internet use (GCC)
                                5/13/03
                                14 GCC Staff Dev.           Variety of informative
                                Sessions                    presentations from elections to
                                                            health care.
Peck,         B.A.      29      Books in Print Training     New features in BIP
Barbara,      Music
Lib. Comp.
Syst. Tech.
                                OCLC Connexion training How to use OCLC Connexion
                                                        system to order and catalog library
                                                        materials
Williams,     B.A.      11      -                       -
Sarah
Library
Tech. II
Wong, Joe     J.D.      6       Certification 115 –Ex       Unix admin/basic Unix
Lib. Comp.                      Libris
Systems
Coordinator
                                OCLC training               Working w/OCLC catalog
                                @one Windows 2003           2003 AD – mgmt of Windows
                                server
                                Dreamweaver workshop        Web page design w/ Dreamweaver
                                @One
                                Office 2007 workshop        Using Office 2007
Yerissian,    A.S.      10      -                           -
Scarlet
Lib. Tech I


 ACADEMIC STAFF
Chin, Susie   MLIS                SCIL Interest Group         Instruction Techniques
Librarian .60                       Annual Day-Long
                                    Workshops (3)
                                  Demystifying Virtual        Role and use of virtual
                                  Communication: RSS,         communication technologies in
                                  Podcasts, Wikis and IM      the library environment
                                  Conference San Jose, CA
                                  ALA Midwinter               5-day conference on various
                                  Professional Conference     topics related to library
                                    (Seattle, WA)             profession (i.e.: students with
                                                              disabilities, intellectual freedom,
                                                              community colleges, outreach
                                                              and advocacy, instruction, etc.)



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               Glendale Community college –Program Review – Library - 2008


                                Washington Center           Week-long immersion on how to
                                Summer Institute on         develop a learning community
                                Learning Communities        on GCC campus under Title 5
                                (Evergreen, WA)
                                Universal Learning Design   First annual 1-day conference on
                                (Oakland, CA)               implementation of Kurzweil
                                                            program to help engage students
                                                            in Basic Skills development
                                On Course Workshop          Training based on Skip
                                                            Downing’s ―On Course:
                                                            Strategies for Creating Success
                                                            in College and in Life‖
                                Conversation with Dr.       Learning Communities
                                Vincent Tito                Specialist/Innovator
                                Blackboard Training         See title of workshop
                                Governance Minutes
                                Workshop
                                SWOT Analysis: What is
                                Driving Policy in
                                Sacramento?
                                Student Learning
                                Outcomes Workshop
                                Turnitin Anti-Plagiarism
                                Software
                                Teaching as a Scholarly
                                Activity
                                Dreamweaver Online
                                Course
Getty, Nancy   MLIS    5        CARL Conference (April
Librarian                       2008)
                                LOEX 2008 (May 2008)
                                SCIL Works 2008             Information competency as
                                                            cognitive process,
                                                            Problem-based learning,
                                                            scaffolding teaching/learning
                                                            process
                                Information Competency      Exchange of information about
                                Grad. Requirements at       strategies, programs, standards,
                                California’s Community      etc. at other colleges in
                                Colleges – Diablo Valley    California
                                College, March 23, 2007




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                 Glendale Community college –Program Review – Library - 2008


                                  ACRL 2007                   Teaching/learning theory,
                                                              classroom technology,
                                                              assessment, constructivist
                                                              teaching methods, library/faculty
                                                              collaboration, technology and
                                                              change in academic libraries
                                  LOEX 2007                   Library/faculty collaboration,
                                                              technology mediated instruction,
                                                              gaming as instruction, library
                                                              instruction to English language
                                                              learners,
                                  Designing Effective Short   Designing effective Short
                                  Writing-to-Learn            Writing-to-Learn assignments
                                  Assignments Workshop,
                                  GCC, Oct. 25, 2007
                                  Collaborative Learning      Collaborative learning
                                  Techniques Workshop,        techniques
                                  GCC, Sept. 28, 2007
                                  SCIL Works 2007            Student-centered
                                                             teaching/learning, distance
                                                             education, cognitive dissonance
                                  SCIL Spring Program 2006 Assessment of Information
                                                             Competency ―one-shot‖
                                                             instruction sessions
                                  SCIL Works 2005            Library marketing, instructional
                                                             technology, evidence-based
                                                             programming, student
                                                             engagement
                                  ACRL Institute for         Psychology of learning,
                                  Information Literacy       presentation techniques,
                                  Immersion Program (2004) information literacy theory,
                                                             information literacy assessment,
                                                             curriculum development
                                  SCIL Spring Program 2003 Information literacy outreach
                                                             programs to: high schools,
                                                             minority groups, faculty, etc.
Jones, Brenda   M.L.S.   17       Winter 2002 – Asilomar     Spring 2003-MS Excel I and II
Librarian                         Leadership Skills Seminar, training at GCC
                                  Monterey
                                  Spring 2002 – Voyager      Fall 2006-Contribute training at
                                  User Group Meeting,        GCC Library
                                  Chicago
                                  Fall 2002 – Attended
                                  Information Competency
                                  Presentation at GCC



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               Glendale Community college –Program Review – Library - 2008


                                Winter 2003 – Voyager        Training on library computer
                                User Group Training,         system
                                Santa Ana
                                Spring 2003 – College
                                Services Division Retreat,
                                GCC
                                Spring 2003 – InfoPeople
                                Workshop on Delivering
                                Effective Presentations,
                                Cerritos
                                Spring 2004 – GCC
                                Librarians’ Retreat, Eagle
                                Rock
                                Spring 2004 – FACCC          Out of Classroom Faculty
                                Workshop, Whittier           training
                                Spring 2004 – GCC
                                Conflict Resolution
                                Workshop, Glendale
                                Spring 2004 – CARL           California Academic Libraries
                                Conference, Pasadena         Conference
                                Fall 2004 – Council of
                                Chief Librarians’
                                Technology Workshop,
                                Ontario
                                Fall 2004-GCC Librarians’
                                Retreat, Pasadena
                                Fall 2006-CLA
                                Conference, Sacramento
                                Fall 2006-GCC Librarians’
                                Retreat, at GCC
                                Fall 2007-Protecting
                                Library & Archive
                                Collections workshop, San
                                Marino
                                Winter 2008 – Council of     Find out about new library
                                Chief Librarians’ Vendor     online databases
                                Fair, Ontario
                                Spring 2008 – Council of
                                Chief Librarians’
                                Workshop on SLOs,
                                Ontario

Kaye, Zohara   MLIS    13       ESWUG Conference/            Access reports for collection
Librarian                       ExLibris (Feb 6, 2008)       statistics; Shelf lister program
                                                             for weeding projects



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             Glendale Community college –Program Review – Library - 2008


                              EndUser Conference          Authority Control; WebVoyage
                              /Endeavor-ExLibris (Apr     (OPAC) configuration
                              2007)
                              Infopeople: Hands on Book   In-house book repair
                              Repair (Dec. 2006)
                              Connexion searching         Searching, saving, editing in
                              (June, 2007)                Connexion Client (OCLC)
                              Numerous webseminars for    Such as ―what’s new‖ with new
                              Voyager ILS (2006-08)       updates/versions.
                              Numerous webseminars for    Such as searching in Literature
                              Gale (2006-08)              Resource Center; Power
                                                          Searching across platforms, etc.
                              ―Making sense of XML‖       XML is a web design language
                              (UCLA workshop June
                              2004)
                              ―Creating and Presenting
                              Cultural Programs in Your
                              Library‖ (UCLA workshop
                              May 2004)
                              ―Reader’s Advisory 101‖     How to make recommendations
                              (UCLA workshop March        to readers
                              2004)
                              ―Diversity Workshop‖        Issues of diversity including
                              (UCLA May 2003)             patronage, staffing, collection
                                                          development, etc.
                              ―Cultural Diversity         How interpersonal relationships
                              Summit V‖ (Apr 2003)        shape and are shaped by cultural
                                                          awareness; biases and prejudices
                                                          and how to overcome them.
                              Infopeople: Customer        How to provide service to
                              Service in a Multiethnic    library patrons that is culturally
                              Society (Feb 2002)          sensitive.
                              Fall 2006-Contribute        Web Design
                              training at GCC Library
                              Fall 2006-GCC Librarians’
                              Retreat, at GCC
                              Moving Up to Office 2007    Training on Microsoft Office
                                                          2007 programs
Moore,      MLS,     7        LOEX Conference – 2003-     Information competency
Deborah     MFA               2007                        instruction, student learning
Librarian                                                 outcomes assessment,
                                                          collaborative learning
                                                          techniques, problem-based
                                                          learning, constructivist
                                                          teaching/learning methodology,
                                                          etc.


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Glendale Community college –Program Review – Library - 2008


                 CARL Conference as         Information competency
                 presenter and attendee –   instruction, student learning
                 2004 & 2006                outcomes assessment,
                                            collaborative learning
                                            techniques, problem-based
                                            learning, constructivist
                                            teaching/learning methodology,
                                            etc.
                 ACRL Conference as         Information competency
                 presenter – 2003 & 2005    instruction, student learning
                                            outcomes assessment,
                                            collaborative learning
                                            techniques, problem-based
                                            learning, constructivist
                                            teaching/learning methodology,
                                            etc.
                 CLA Conference as          Information competency
                 presenter – 2003           instruction, student learning
                                            outcomes assessment,
                                            collaborative learning
                                            techniques, problem-based
                                            learning, constructivist
                                            teaching/learning methodology,
                                            etc.
                 Skip Downing’s On Course Student engagement techniques,
                 Workshop -- 2001           student learning outcomes, etc.
                 German 101 & 102 at GCC Third language experience.
                 -- Fall 2003 and Spring
                 2004
                 German 3 & 4 at PCC –      Third language experience.
                 Spring 2006
                 Assuring Improvement in    Student learning outcomes
                 Student Learning, Glendale improvement.
                 – Sep. 2004
                 SLO Workshop in Costa      Student learning outcomes
                 Mesa -- 2005               improvement.
                 CARL-SCIL Workshops:       Information competency
                 Jan. 2005: Innovation and  instruction, student learning
                 Information Literacy       outcomes assessment,
                 May 2005: Making the       collaborative learning
                 Most of One-Shots          techniques, problem-based
                 Feb. 2006: From Design to learning, constructivist
                 Delivery: Developing and   teaching/learning methodology,
                 Managing Instruction       etc.
                 Projects and Programs



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                 Glendale Community college –Program Review – Library - 2008


                                    May 2006: Assessing the
                                    One-Shot Library
                                    Instruction Session
                                    CARL Pre-conference:           Student learning outcomes
                                    Beyond Usage Statistics:       improvement, assessment,
                                    WASC and Library               accreditation preparation, etc.
                                    Contributions to
                                    Educational Effectiveness
                                    and Student Learning –
                                    April 2006




4.01 B. Professional Activities

Instructions: Use the completed survey responses to Questions 6 to fill in the data below.

Grants             Scholarly Projects/   Research/ Publications
                   Sabbaticals                                     Presentations

Chin, Susie                              1) Co-authored            1) Career Day Speaker at
                                         Chaparral article,        Middle School
                                         ―Your Best Friend on
                                         Campus: What Can the
                                         GCC Library Do for
                                         you?‖
                                                                   2) Presentation of
                                                                   ―Information Competency
                                                                   Program at GCC‖ to Title V
                                                                   ACE Cohort

Getty, Nancy                             ―Campus Collaboration     LOEX 2007 - ―Campus
                                         to Build a Series of      Collaboration to Build a
                                         Information               Series of Information
                                         Competency                Competency Workshops‖
                                         Workshops‖ (accepted
                                         for publication 2007)
                                                                   SCIL Works 2006 –
                                                                   ―Classroom Observations: a
                                                                   First Step Toward Assessing
                                                                   Student Learning Outcomes‖
                                                                   Community College Summit
                                                                   2005: Information Literacy
                                                                   Across Our Curricula (at CSU
                                                                   Los Angeles)


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                  Glendale Community college –Program Review – Library - 2008


Jones, Brenda
Winter 2002-       Fall 2005-Spring
Spring 2002,       2006. On
Worked on          Sabbatical-Full-
Library TMAPP      time student at
Grant              Fuller Theological
                   Seminary
                   Winter 2005,
                   Summer 2005, and
                   Fall 2006-
                   present*, Part-time
                   student at Fuller
                   Theological
                   Seminary working
                   on MA in
                   Theology

Kaye, Zohara
                                         Thesis publication June    International Library
                                         2005 ―Representation       Information and Analytical
                                         of critical and cultural   Center (ILIAC) Conference at
                                         content in Library and     UCLA – presentation based
                                         Information Science        on Master’s thesis in progress.
                                         curriculum.)
                                                                    South Western
                                                                    Anthropological Association
                                                                    (SWAA) – presentation
                                                                    ―Bridging Two Worlds: the
                                                                    role of Buddhist Monks in
                                                                    healing ceremonies among
                                                                    Cambodians in Long Beach.‖


Moore,
Deborah
Participated in                          ―Campus Collaboration      Campus Collaboration to
Fund for                                 to Build a Series of       Build a Series of Information
Student Success                          Information                Competency Workshops.
(FSS) grant                              Competency                 Presented with Nancy Getty,
                                         Workshops‖ (working        LOEX 2007.
                                         title) by Deborah
                                         Moore and Nancy
                                         Getty. Library
                                         Orientation Series
                                         (LOEX 2007
                                         Proceedings), from


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                Glendale Community college –Program Review – Library - 2008


                                    Pierian Press.
                                    (forthcoming)
Fund for                            ―Information             Classroom Observations: A
Instructional                       Competency               First Step Toward Assessing
Improvement                         Instruction in a Two-    SLOs – presented at CSU San
(FII) grants                        Year College: One Size   Marcos, Feb. 2006 as a CARL
                                    Does Not Fit All.‖       and SCIL workshop.
                                    Co-authored with Steve
                                    Brewster, Cynthia
                                    Dorroh, and Michael
                                    Moreau.
                                    Published in Reference
                                    Services Review, 2002.
                                    (Related to the
                                    presentation ―Raising
                                    Consciousness . . .‖
                                                             Assessment Awareness: What
                                                             Do We Expect Anyway? –
                                                             presented at the CARL
                                                             conference in 2004.
                                                             Practical Ways to Integrate
                                                             Information Literacy into the
                                                             Curriculum on a Shoestring
                                                             Budget: Three Community
                                                             College Approaches –
                                                             presented at the Association
                                                             of College & Research
                                                             Libraries (ACRL) conference
                                                             in 2003.
                                                             Information Competency
                                                             Instruction at Glendale
                                                             Community College –
                                                             presented at the CLA
                                                             conference in 2003.
                                                             Raising Consciousness, Rising
                                                             Consciousness: Ongoing
                                                             Information Literacy
                                                             Awareness and Initiatives
                                                             across the Curriculum –
                                                             presented at the LOEX-of-the-
                                                             West conference in 2002 with
                                                             Cynthia Dorroh and Michael
                                                             Moreau.
                                                             Approximately 10 other
                                                             presentations at
                                                             California community

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                  Glendale Community college –Program Review – Library - 2008


                                                                      colleges about GCC’s
                                                                      innovative information
                                                                      competency instruction
                                                                      program – from 01 to 06.


Using the information from 4.01 A and 4.01 B:

1. How are the strengths and experiences of staff being used effectively to improve student
   outcomes?
Many of the library classified staff are interested in upgrading their skills by participating in staff
development opportunities and outside training relating to their jobs. The library supports their
continued training by providing opportunities and funding. Librarian coordinators suggest and
encourage participation in staff development.
Librarians themselves are continually updating their skills by attending conferences and workshops.
They also work collaboratively to share information gained. Efforts have been made to include
faculty from across the campus and to educate them about the ways the library and information
competency can benefit their students.


2. How have these skills improved services that you provide?
All formats of library classroom instruction including credit, workshops and orientation sessions
have benefited by the improved instructional skills gained by the librarians’ participation in
conferences and training opportunities. These improved instructional skills have also benefited
faculty campus wide by providing venues for sharing experience. Outreach to faculty through
Reference Desk interactions, division liaison responsibilities, Research Across the Curriculum and
other activities have improved the quality of faculty library and research assignments and improved
student research skills and success.


3. What else (if anything) is indicated by the program data? Please comment.
Libraries are heavily impacted by technology which is in a constant state of change. It is critical that
not only the library faculty, but all library staff continually upgrade their skills and knowledge of
library programs, software, databases and new methods of including them to provide better and
wider access to library services. Community college libraries are now adopting Wikis and BLOGs
to keep students and faculty abreast of library events and activities. Instant messaging is being used
at reference desks to provide immediate responses to queries from students not at the desk, whether
they be at the satellite campuses, elsewhere on campus or even at some distance in the library.
Glendale College library has not has sufficient professional staff to investigate these technologies,
let alone adopt any that seemed appropriate.
There are insufficient librarians to provide all the services currently undertaken by the library. The
fact that they are spread so thin means that most activities are limited in their scope and
consequently their influence.


                                                                                           Library        33
              Glendale Community college –Program Review – Library - 2008


                           4.02 Committee Participation


Instructions: Use the completed survey responses to Question 7 to fill in the data below.
Insert more rows to the table if needed.

Program Staff         Governance             Other Campus              Other Campus
                      Committees             Committees                Participation

Classified
Beckett, Russell                             Program Review            Reader for Eclipse-
                                             Validating Committee      campus literary
                                             –Athletics                journal
Darakjian, Vivian     Website Oversite-      Recognition/Retirement    Classified Council
                      2008                   luncheon Committee-       – active fundraiser
                                             several years
                                             Program Review
                                             Validating Committee-
                                             Alumni Assoc. 2006
Wong, Joe             Campus-wide
                      Computer
                      Coordinating
                      Committee 2006+
Academic
Chin, Susie                                  Research Across the
                                             Curriculum (RAC) Co-
                                             chair fall 2006.
                                             Title V- Achieving
                                             College Excellence

Getty, Nancy          Library &              Research Across the       AMP mentor
                      Information            Curriculum (Co-Chair      (2006)
                      Competency             2007-2008)
                      Committee
                      (member)
                                             Academic Senate,          MASTER mentor
                                             Senator at Large, 2006-   (2007-08)
                                             2009
                                             Academic Senate Task
                                             Force on Faculty
                                             Information (Chair)
                                             Writing Across the
                                             Curriculum (member)




                                                                                  Library 34
            Glendale Community college –Program Review – Library - 2008


Jones, Brenda       Winter 2002-         Winter 2002-Spring        Spring 2002,
                    Summer 2005,         2005, Guild               Member of English
                    Campus-wide          Negotiating Team          faculty hiring
                    Computer                                       committee.
                    Coordinating
                    Committee
                    Fall 2002,           Spring 2003-Spring        Fall 2002-Spring
                    Instructional        2004 Guild                2003, Chair of
                    Technology           Executive/Secretary       Shelley Aronoff’s
                    Committee                                      tenure committee
                                                                   (fourth year)

                    Spring 2007-         Spring 2002-Guild         Fall 2002-Spring
                    present, Campus      level pay proposal sub-   2003, Chair of
                    Development          committee                 Deborah Moore’s
                    Committee                                      tenure committee
                                                                   (one year)
                    Fall 2007-present,   Spring 2003, Chair of     Fall 2003,
                    Curriculum &         Validation Team for       Participated in
                    Instruction          Student Services Labs     Adjunct librarian
                    Committee (long-     Program Review            evaluations: Jensen
                    term proxy for                                 & Whalen
                    Shelley Aronoff)
                                         Fall 2003, Guild Audit    Spring 2004-
                                         Committee                 Member of
                                                                   Administrative
                                                                   evaluation
                                                                   committee:
                                                                   Swinton
                                         Spring 2004, Guild        Spring 2004,
                                         hours/units task force    Member of College
                                                                   Services Division
                                                                   Scholarship
                                                                   Committee
                                         Winter 2002-Summer        Spring 2004, Chair
                                         2005 and Fall 2006-       of Librarian Faculty
                                         present, Program          Hiring Committee
                                         Review Committee
                                         Summer 2007-present,
                                         Facilities Master Plan
                                         Task Force




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Glendale Community college –Program Review – Library - 2008


                            Fall 2007, Guild         Fall 2004,
                            Committee on Adjunct     Participated in
                            Assignments in Student   adjunct librarian
                            Services Division        evaluations: Quast
                                                     & Trzeciak
                            Fall 2007 – present,     Spring 2005,
                            Student Learning         Member of
                            Outcomes Committee       Business Law
                                                     faculty hiring
                                                     committee
                            Fall 2007, Chair of      Spring 2006,
                            Validation Team for      Participated in
                            Foreign Languages        adjunct librarian
                            Program Review           evaluation:
                                                     Kilbourne
                            Fall 2007, Chair of      Summer 2006,
                            Validation Team for      Member of
                            Humanities Program       Librarian faculty
                            Review                   hiring committee
                            Winter 2008, Chair of    Fall 2006-present,
                            Validation Team for      Mentor for Zohara
                            Fire Technology          Kaye, faculty
                            Program Review           librarian tenure
                                                     candidate
                                                     Fall 2006,
                                                     Participated in
                                                     adjunct librarian
                                                     evaluation: Jensen
                                                     Spring 2007,
                                                     Member of Credit
                                                     ESL faculty hiring
                                                     committee
                                                     Fall 2007-Spring
                                                     2008, Chair of
                                                     Nancy Getty’s
                                                     tenure committee
                                                     (one year)
                                                     Fall 2007,
                                                     Participated in 7
                                                     adjunct librarian
                                                     evaluations: Ayers,
                                                     Brogmus, Coates,
                                                     Cribbs, Knotts,
                                                     Quast, Sullivan




                                                               Library 36
           Glendale Community college –Program Review – Library - 2008


Kaye, Zohara       Technology            Validation Team          Division meetings-
                   Mediated              participant for Program Credit ESL
                   Instruction, 2006-    Review of Continuing
                   2010                  Education, Business
                                         and Life Skills Division
                   (Library and                                   Division meetings –
                   Information                                    Non-Credit ESL
                   Competency
                   Committee, 2007
                                                                 Division meetings –
                                                                 Continuing
                                                                 Education, Business
                                                                 and Life Skills

Moore, Deborah     Library &             Writing Across the      Library Liaison to:
                   Information           Curriculum (WAC) –      Mathematics
                   Competency            2003-2004               Social Sciences
                   committee – 2001-                             Technology &
                   2007                                          Aviation Divisions
                   Student Affairs –     Research Across the
                   2001-2002             Curriculum (RAC) –
                                         2004+
                   Technology            Academic Senate:
                   Mediated              College Services
                   Instruction (TMI) –   Division Senator–
                   2003                  2004+

                                         Senate Executive as
                                         Secretary – 2005/2006
                                         and 2006/2007
                                         Associate Dean,
                                         Library & Learning
                                         Resources hiring
                                         committee – 2005/2006
                                         Technical Services
                                         Librarian hiring
                                         committee – 2006
                                         Instruction Librarian
                                         hiring committee –
                                         2003
                                         Core Competencies
                                         Committee – 2005-
                                         2006
                                         Student Learning
                                         Outcomes (SLO) –
                                         2003+


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              Glendale Community college –Program Review – Library - 2008



Total staff           Total governance.      Total other coll. com       Do not include this
_18______             com __7_____           __16___                     column in CPF
(2007-08)_                                                               below.



CPF index (Committees per full-time staff in the program) (most recent year)

[Total Committees divided by Total number of full-time staff]: #______1.27___


_______________________________________________________________


1. Given the data, discuss the staff involvement in campus activities.

The faculty librarians are appropriately involved, if not overextended, in governance and
other college participation, given their work load. The library classified staff do not
participate much in governance or other campus committees. Half of the public services
staff are less than full time and several work evenings making it difficult for them to
participate; however, day staff should be encouraged to increase their involvement to
achieve a better balance between faculty and classified staff campus participation.


                          4.03 Special Accomplishments


Instructions: Use the completed survey responses to Question 8 to fill in the data below.
Insert more rows to the table if needed.

Program         Professional      New Programs       Staff Development Leadership Roles
Staff           Assignments       Developed          Workshops             Advisory Groups/
                                                     Taught                Committees
Chin, Susie     Coordinator for                      Staff Development
                Collection                           Presentation on
                Development                          ―Avoiding
                                                     Plagiarism‖
Getty, Nancy    Coordinator for   Developed new      RAC workshop,         RAC co-chair
                Library           workshop           Sept. 13, 2007 –      (2007-2008)
                Workshop          ―Citing            ―Defining
                Program           Sources‖           Information
                                                     Competency‖




                                                                                   Library 38
           Glendale Community college –Program Review – Library - 2008


               Research          RAC faculty      RAC workshop,        Academic Senate
               Across the        colloquium       Oct. 30, 2007 –      Task Force on
               Curriculum Co-    (Spring 2008)    ―Applying Core       Faculty
               Chair                              Competencies to      Information
                                                  Student Research     (Chair) 2007
                                                  RAC/WAC New
                                                  Faculty
                                                  Orientation, Oct.
                                                  2007
                                                  ―Best Practices in
                                                  Educational
                                                  Technology‖,
                                                  GCC, Aug. 30,
                                                  2007

Jones,         2002-Summer
Brenda         2005,
               Responsible for
               Coordination of
               Library
               Technical
               Services area
               Summer 2003
               and Fall 2006,
               Responsible for
               managing
               Library’s
               Voyager
               System
               Upgrade
               Fall 2006-
               present,
               Coordinator for
               Library
               Reference
               Services and
               Online
               Resources

Kaye, Zohara   2006-present,     New
               Coordinator for   classification
               Technical         scheme for ESL
               Services and      Graded Readers
               the Library
               Web Site



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          Glendale Community college –Program Review – Library - 2008


                              Developed bulk
                              import process
                              for adding
                              records to the
                              catalog
                              Established
                              processes for
                              using the Online
                              Computer
                              Library Center
                              Connexion
                              service for
                              cataloging new
                              materials
Moore,      Coordinator       Created three      Information        Library
Deborah     Credit Library    new workshops      Competency         Orientation
            Instruction       for the library    Instruction at     Exchange
                              information        GCC: Four          (LOEX) Advisory
                              competency         Models, Nov. 14,   Council, 2003-
                              workshop           2002               present
                              program
            Program                                                 Planning advisor
            Review                                                  and committee
            document for                                            member for
            Library                                                 LOEX 2007
            Sciences                                                (hosted by SCIL),
                                                                    May 2007.
            Community                                               Chair of SCIL (a
            Colleges                                                CARL interest
            Director-at-                                            group), 2004.
            Large and
            Southern
            Campus
            Liaison
            Coordinator for
            CARL,
            ACRL’s
            California
            Chapter, 2005-
            2007.




                                                                           Library 40
Glendale Community college –Program Review – Library - 2008


  Member of the                                       Coordinator for
  Library and                                         the Regional
  Learning                                            Immersion
  Resources                                           program, (hosted
  Advisory                                            by SCIL), July
  Committee as                                        2004.
  well as the
  Counseling and
  Library Faculty
  Issues
  Committee for
  the Academic
  Senate for the
  California
  Community
  Colleges, 2004-
  2005.




                                                              Library 41
     Glendale Community college –Program Review – Library - 2008


           Section 5.              Program Plans

Strategic Master Plan Goals:

Goal 1 Focus the educational program on core competencies throughout
       the curriculum.

Goal 2   Increase the quantity and variety of learning opportunities that promote
         student success.

Goal 3   Make the college more responsive to student needs.

Goal 4   Streamline the delivery of student services and increase student success
         by focusing on preventive services.

Goal 5   Expand educational programs and services through the South
         Glendale complex.

Goal 6   Increase collaboration with the K-12 system and the college’s GED
         program to provide a seamless transition from high school to college.

Goal 7   Increase faculty and staff excellence in all aspects of college operations.

Goal 8   Improve the efficiency of administrative services and the revenue
         generation ability of the college.

Goal 9   Improve the data collection and integration of the planning and
         budgeting process.

Goal 10 Upgrade the college’s information technology infrastructure and its
        management information system.




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                 Glendale Community college –Program Review – Library - 2008



                                5.01. Planning Assessment
Reflect on your previous plans, which include your recent Educational Master Plan (EMP) report.
A copy of this report is located in your 2008 Program Review Orientation Notebook. List the
program goals that were previously identified and have been accomplished to date. How did the
implementation of these plans improve your program?

 Educational Master Plan was originally drafted in 2004 and slightly revised for
 2006-2011. It contained several three to five year program goals. The one which we
 have begun to accomplish relates to library service at the Garfield Campus:

 ”Currently there is no library service at the Garfield Campus. This is a great disservice to
 noncredit and adult and community learners. Planning for a combined public/college
 library in south Glendale is a high priority both for the public library and GCC library.
 [SMP Goal 5]‖

 The Glendale Public Library has backed away from a combined public/college library
 and has opened a store front branch in Adams Square. The GCC Library has continued to
 pursue and has begun to initiate library services to students at the Garfield Campus.

 Accomplishments:
     Provide limited information competency workshops for high school students at
      Garfield Campus.
     Collection of print materials including books and periodicals for continuing
      education and ESL students.
     Provide Ex Libris circulation system for the Garfield campus.
     Install security system.
     Trained Garfield staff to circulate and shelve materials.
     Initial assessment of success and additional needs.

 The addition of even these minimal library resources and services has greatly enhanced
 the college’s ability to serve students in non-credit at the Garfield Campus.




                                                                                    Library       43
                Glendale Community college –Program Review – Library - 2008

 Library and Learning Resources Technology Plan 2007-2012 contains a number of
 goals for library technology. Efforts and accomplishments relating to this plan are
 listed below.

 1. Maintain an automated library system with broad functionality at all campus sites.
     The integrated library system (Voyager) has been upgraded. The online public
       access catalog (OPAC) searches have been restructured. The search screens have
       been updated and simplified with improved tips to help users and to assist
       librarians.

 These improvements to the Library’s online public access catalog (OPAC) organized the
 contents more accurately which makes it easier for students to use the catalog and to
 retrieve more relevant results.

 2. Maintain and improve on and off campus web access to Library and Learning
 Resources materials and services including Section 508 compliant web sites.
     The library web site was completely redesigned and updated using Dreamweaver
       and Contribute (content management system); Library staff and the web designer
       conducted usability studies.
     The site now meets Section 508 standards.

 The redesigned web site is easier for students to use to locate library services and
 materials. It can now highlight library news, events and tips. The addition of a content
 management system and overall update has resulted in making it easier for library staff to
 maintain and keep current. Students with disabilities can now access the site.

 3. Maintain a collection of library materials both in print and electronic formats.
     In the past year (2007-08) the library added 2476 new volumes and removed 3531
       volumes to our print collection. 3153 new electronic books were added and 129
       ―vetted‖ web sites were cataloged. The number of database subscriptions remained
       static at 42.

 It is critical and a part of the library’s mission to have current, accurate, diverse and
 reliable collections available for student research and to support the ever changing
 curriculum. Students and faculty expect the materials available from the library to be
 accurate. Removing the 3531 outdated volumes and replacing many of them with more
 appropriate materials results in better service to students, improved student learning
 outcomes and greater satisfaction.

 4. Technology must be acquired, maintained and upgraded in all Learning Resources
 facilities.
      Computers in both the Library instruction room (LB313) and the reading room
         were upgraded.
      Five laptop computers with MSOffice were made available to circulate to students
Educational Master Plan
         in the Library.
      Subject authority files were acquired and added to the library OPAC. Library    44
                  Glendale Community college –Program Review – Library - 2008


                              5.02. Five-Year Educational Plan
Please develop a five-year plan for program improvement using the sample template below as a guide. Try to
be as specific as possible about what you hope to accomplish, what resources are needed, and the tasks
involved to accomplish your plans. Insert or delete rows to your tables each year as needed.


The achievement of this Five Year Plan is dependent on funding and resources.


Year One (2008-2009)                                                                          SMP
                                                                                             GOAL #
Growth               Increase student use of library services and resources.                  1, 2, 3, 5
                     Increase the number of students participating in information             1, 2, 3, 5
                      competency instruction by providing additional opportunities,
                      methods and availability.
                    Increase breadth of participation in selecting and maintaining            2, 7, 10
                      library collections.
                    Increase library collections in quantity, variety and quality.            2, 3
Functions /    Library General 1.01.1
Services            Respond to student input gained through the Spring 2008 Student           3
                      Survey of Library Services to improve facilities.
                    Provide technical assistance to students using the library’s              2, 3
                      physical and online resources during late afternoon and evening
                      hours.
                    Revise, administer and review data collected in the spring Student        3, 7, 9
                      Survey of Library Services.
                    Develop a comprehensive emergency plan to assure human safety             3, 7
                      and the security of library materials and equipment.
               Reference Services 1.01.2
                    Develop student learning outcomes for reference services.                 3
                    Revise/update the online reference manual to incorporate changes          7
                      in policies and procedures.
                    Revise library handouts on citation styles, Annotated                     2, 3
                      Bibliography, Biography Resource Center, LexisNexis
                      Academic, and NetLibrary.
                    Provide ongoing training of current adjunct reference librarians.         7
                    Complete assessment of materials pulled from the reference
                      collection to consider for weeding/replacement.                          3
                    Provide limited reference services at the Garfield campus funded
                      by the Basic Skills Grant.                                               2, 3, 5
                    Develop tools for identifying user needs and assessing reference
                      services at Garfield campus, funded by the Basic Skills Grant/           2, 3, 5
               Circulation/Reserve/ILL 1.01.3
                    Maintain appropriate and responsive levels of service at the
                      circulation desk.
                    Explore technology for online reserves.                                   3


                                                                                           Library        45
   Glendale Community college –Program Review – Library - 2008


Instruction (Non-Credit) 1.01.4
     Revise workshops, based on assessments, in order to increase         2, 3
        student engagement in IC skills acquisition.
     Add new workshops to IC workshop series in order to broaden          1, 2, 3
        workshop content to incoming and ESL student populations.
     Provide Information Competency workshops and orientations at         1, 2, 3
        the Garfield campus funded by the Basic Skills grant.
Technical Services 1.01.5
     Update library technical services workflows (acquisitions,           1, 2, 3, 5
        cataloging, and physical processing) by automating repetitive
        tasks.
     Decrease time between selecting library materials and having         7
        them available to students by streamlining the workflow and
        automating tasks.
     Create an online manual outlining procedures for technical           3, 7
        services (including acquisition, cataloging and processing of
        materials).
     Develop a plan for a systematic method of checking continuations     7
        titles for newer bibliographic records, online availability, and
        analyzing usage statistics to recommend for discontinuation when
        appropriate.                                                       3
Virtual Library/Web Resources 1.01.6
     Develop and implement a plan to collect usage data of the library
        web site and subscription databases.                               2, 3
     Develop new content and update the news/tips/featured sections
        of the library homepage weekly                                     2, 3
     Check for online access of continuations titles, including
        government publications and research reports, and add searchable   2, 3
        holdings record in the Library Catalog when access is available.
Library Outreach/Division Liaison 1.01.7
     Begin to develop a faculty survey to determine contacts,             2, 10
        satisfaction, and needs.
Collection Development 1.01.8                                              2, 3
     Increase access to electronic resources such as e-books,
        subscription databases, and free web resources.                    1, 2, 3, 5
     Develop a plan for effective collection development including:
             o Additional faculty participation                            1, 2, 3, 5,
             o Collection analysis                                         7
             o Assessment of weeding projects                              1, 2, 3, 5
     Select and purchase library materials for the Garfield campus
        funded by the Basic Skills Grant.                                  3
Glendale College Archives 1.01.9
     Assess Archives room environment with regard to temperature
        and humidity and acceptable preservation ranges.                   2, 3
     Develop content and design for an archives web page.                 2, 3
     Assess needs and explore options for digitizing selected archival



                                                                      Library        46
                Glendale Community college –Program Review – Library - 2008


                     files such as newspapers and scrapbooks.                              2, 3
                  Explore means of making GCC archival finding aids available on
                     the GCC website and the Online Archive of California (OAC)
                  Begin photograph identification project.                                2
Staffing     Library General 1.01.1
                  Add a part time library technician/instructional computer lab tech      3, 7
                     for evening hours.
             Instruction (Non-Credit) 1.01.4                                               1, 2, 3, 7
                  Recruit and train adjunct librarians to teach in IC workshop
                     program.                                                              1, 2, 3, 7
                  Explore strategies for retention of adjunct instruction librarians.
             Technical Services 1.01.5
                  Develop a technical services manager opportunity.                       7
Facilities   Library General 1.01.1
and               Replace damaged fabric on library carrels.                              3
Equipment         Replace damaged chairs.                                                 3
                  Develop a plan for additional shelf space for materials at the          1, 2, 3, 5
                     Garfield campus
             Instruction (Non-Credit) 1.01.4
                  Develop a plan to gain access to additional classroom/lab space in      1, 2, 3, 5
                     which to teach the workshops both on the main campus and at
                     Garfield.
             Technical Services1.01.5                                                      7
                  Identify additional office space for new manager position.
Technology   Library General 1.01.1
and               Maintain and upgrade library technology; repair equipment as            3, 10
Learning             required and replace oldest public computers.
Resources         Upgrade to Voyager 7 at the end of Spring 2008                          3, 10
             Collection Development 1.01.8
                  Maintain instructional collections in a variety of formats at the       2, 3
                     current or higher level in order to meet student needs.
             Glendale College Archives 1.01.9
                  Assess technology needs for archival identification, use and            2
                     preservation
                  Begin to acquire hardware and software for digitization and print       10
                     correction.
Other

Year Two (2009-2010)
                                                                                       SMP Goals

Growth               Continue to increase student use of library services and          1, 2, 3, 5
                      resources.
                     Continue to increase the number of students participating in      1, 2, 3, 5
                      information competency instruction by providing additional
                      opportunities, methods and availability.
                     Continue to increase breadth of participation in selecting and    2, 10


                                                                                       Library       47
               Glendale Community college –Program Review – Library - 2008


                      developing library collections.
Functions /   Library General 1.01.1
Services           Revise, administer, and review data collected in the spring        2, 3
                      Student Survey of Library Services and use to revise plans,
                      SLOs and to improve services and student learning outcomes.
                   Train staff and implement comprehensive emergency plan.
                   Develop a plan to increase awareness of library services for       3, 10
                      GCC students, possibly including tours, orientations,            3
                      promotional information, or advertising the library where the
                      students are.
              Reference Services 1.01.2
                   Develop criteria for measuring whether students have
                      achieved the student learning outcomes for reference             3
                      services.
                   Develop a plan to expand reference services to off site
                      students including those at Garfield.                            1, 2, 3, 5
                   Revise/update the online reference manual to incorporate
                      changes in policies and procedures.                              7
                   Revise library handouts on various databases.
                   Provide ongoing training of current adjunct reference              2, 3
                      librarians and training of new adjunct reference librarians.     7
                   Explore alternative methods of delivering reference services
                      to students.                                                     2, 3
              Circulation/Reserve/ILL 1.01.3
                   Maintain appropriate and responsive levels of service at the
                      circulation desk.                                                3
                   Pilot online reserves if indicated by prior year’s exploration.
              Instruction (Non-Credit)1.01.4                                           2, 3
                   Investigate current technology applications for automation of
                      IC workshop content.                                             1, 2, 3
                   Outreach to faculty in order to develop strategies for infusing
                      IC Workshops more into the context of the GCC curriculum.        1, 2, 3, 7
                   Investigate means of most effectively incorporating IC
                      Workshops into new block scheduling.
                   Revise and increase workshop curriculum by developing and          2
                      offering appropriate information competency workshops for
                      basic skills students.                                           1, 2, 3
              Technical Services 1.01.5
                   Revise technical services workflow based on changes
                      associated with Voyager 7 upgrade
                   Revise/update the technical services online manual to              7, 10
                      incorporate changes in policies and procedures.
                   Implement a systematic method of checking periodicals titles       7, 10
                      for newer bibliographic records, online availability, and
                      analyzing usage statistics to recommend for discontinuation      3
                      when appropriate.



                                                                                      Library       48
            Glendale Community college –Program Review – Library - 2008


           Virtual Library/Web Resources 1.01.6
                Begin analysis of library web site and subscription databases
                   usage data.
                Continue to develop new content and update the                      1, 2, 3
                   news/tips/featured sections of the library homepage weekly
                Explore technology to link records of print periodicals to          2, 3, 10
                   online holdings where full-text is available.
                Begin an evaluation of online databases based on curriculum         2, 3
                   support and usage statistics.
           Library Outreach/Division Liaison 1.01.7                                  2, 3
                Implement and analyze the results of the faculty survey (to
                   determine contacts, satisfaction, and needs).
           Collection Development 1.01.8                                             2, 3
                Continue reference weeding project by selecting a specific
                   area of the collection to evaluate.
                Begin review of library continuations list.                         2, 3
                Implement effective collection development strategies,
                   including                                                         2, 3
                       o Streamline and improve means by which faculty can
                           contribute to collection development
                                Explore means of engaging more faculty              2, 3, 7
                                   participation in collection development for
                                   specific subject disciplines
                                Actively promote collection development to
                                   faculty via liaison efforts                       2, 3
                       o Collection analysis and assessment of print book and
                           periodicals collections
           Glendale College Archives 1.01.9
                Develop a plan to improve Archives room environment with
                   regard to maintaining temperature and humidity inacceptable
                   preservation ranges.                                              2
                Upload archives web page and assess usage.                          2
                Begin digitization project (dependent on funding).                  2, 3
                Begin to make finding aids available online.
                Explore options for migration of VCR and audio tapes to
                   gold DVDs and CDs.
Staffing   Library General 1.01.1
                Request funding for staff development sufficient to enable          7
                   both library faculty and classified staff to maintain currency
                   and upgrade skills for maximum job performance.
                Request an additional librarian to:                                 1, 2, 3, 7
                       o Develop basic skills level workshops and teach them.
                       o Provide greater outreach and faculty support; assume
                           division liaison responsibilities for 2 divisions.
           Circulation/Reserve/ILL 1.01.3
                Request addition Library Assistant/Technician to assist in at



                                                                                    Library       49
                 Glendale Community college –Program Review – Library - 2008


                       Circulation.                                                   3, 7
               Instruction (Non-Credit) 1.01.4
                    Implement strategies for retention of adjunct instruction
                       librarians                                                     7
Facilities and Library General 1.01.1
Equipment           Develop a plan for additional library space at the Garfield      1, 2, 3, 5
                       campus.
               Instruction (Non-Credit & Credit) 1.01.4
                    Implement plan to gain access to additional classroom/lab        7
                       space in which to teach the workshops both on the main
                       campus and at Garfield.
               Technical Services 1.01.5
                    Create additional office space for new manager position.         1, 2, 3, 5
Technology         Library General 1.01.1 and Collection Development 1.01.8
and Learning        Maintain and upgrade library technology.                         3, 10
Resources           Acquire book vendor subscription or explore alternatives that    2, 3, 7
                       promote faculty involvement in collection development
               Collection Development 1.01.8
                    Maintain instructional collections in a variety of formats
                       sufficient to meet student needs.                              1, 2, 3



Year Three (2010-2011)
                                                                                     SMP Goals
Growth               Continue to increase student use of library services and
                      resources
                   Increase the number of students participating in information
                      competency instruction by providing additional
                      opportunities, methods and availability.
Functions /    Library General 1.01.1
Services           Revise, administer, review data collected in the spring          2, 3
                      Student Survey of Library Services and use to revise plans,
                      SLOs and to improve services and.student learning
                      outcomes.
                   Extend library hours to meet student needs.                      2, 3
                   Develop promotional activities such as tours, orientations,      2, 3
                      promotional information, or advertising the library where
                      the students are.
                   Collect data and review the effects of class scheduling          3
                      changes on library usage.
               Reference Services 1.01.2
                   Evaluate/assess whether students achieved the student            2, 3
                      learning outcomes for reference services
                   Revise/update the online reference manual to incorporate         7
                      changes in policies and procedures


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 Glendale Community college –Program Review – Library - 2008


       Revise library handouts on various databases                   2, 3
       Provide ongoing training of current adjunct reference          3, 7
        librarians
     Implement trial of alternative methods of delivering             2, 3
        reference services to students
     Work with Garfield Campus staff to develop a plan for            2, 3, 5
        reference services at the Garfield Campus
Circulation/Reserve/ILL 1.01.3
     Maintain appropriate and responsive levels of service at the     3
        circulation desk.
     Expand and publicize availability of online reserves if          3
        warranted based on prior year’s pilot project.
Instruction (Non-Credit) 1.01.4
     Assess and revise workshop delivery and content in order to      1, 2, 3
        keep up with current research technologies as well as
        changing student needs.
     Implement revised IC Workshop schedule.                          2, 3
Technical Services 1.01.5
    o Develop a plan for adding electronic holdings to print           2, 3
        subscriptions in the Library Catalog.
    o Revise technical services workflow based on changes in           7
        software and technology
    o Revise/update the technical services online manual to            7
        incorporate changes in policies and procedures
Virtual Library/Web Resources 1.01.6
    o Make changes to the Library web site based on usage data.        2, 3
    o Continue to develop new content and update the                   1, 2, 3
        news/tips/featured sections of the library homepage weekly
    o Develop a plan to keep current with emerging content             10
        management technologies
    o Make decisions regarding renewal of online databases based       1, 2, 3
        on the evaluation conducted in 2009-2010
Library Outreach/Division Liaison 1.01.7
     Make changes to outreach programs and liaison duties based       3, 7
        on the results of the faculty survey (to determine contacts,
        satisfaction, and needs).
Collection Development 1.01.8
     Revise Collection Development Policy                             2, 3
     Assess efforts to streamline, and improve processes by           2, 3, 7
        which faculty contribute to collection development efforts
     Review assessment documentation for print book and               2, 3
        periodicals collection
     Compare revised Collection Development Policy with               2, 3
        assessment of existing collections
     Increase electronic resources such as e-books, subscription      2, 3
        databases, and free web resources.



                                                                       Library   51
                  Glendale Community college –Program Review – Library - 2008


                        Continue/complete reference weeding in the collection area        2, 3
                         identified in 2009-2010
                      Continue review of library continuations list, making               2, 3
                         recommendations for titles to discontinue or add
                 Glendale College Archives 1.01.9
                      Implement the plan to improve Archives room environment
                         with regard to maintaining temperature and humidity
                         inacceptable preservation ranges.
                      Continue digitization project (dependent on funding).               2
                      Continue to make finding aids available online.                     2
                      Begin migration of VCR and audio tapes to gold DVDs and             2
                         CDs
Staffing         Library staffing patterns will be sufficient to meet the needs of
                 students and to deliver a high level of library services and
                 resources.
                 Library General 1.01.1
                      Additional hourly librarian and classified funding to staff         2, 3, 7
                         extended hours.
                      Continue to request funding for staff development sufficient        2, 7
                         to enable both library faculty and classified staff to maintain
                         currency necessary for their job performance.
                 Virtual Library/Web Resources 1.01.6
                      Additional librarian to oversee online resources and                2, 3, 10
                         services.
                 Circulation/Reserve/ILL 1.01.3
                      Additional Library Assistant/Technician for circulation             2, 3, 7
                         /reserve desk.
Facilities and   Library General 1.01.1
Equipment             Collaborate with Garfield staff to identify and plan                1, 2, 3, 5
                         secondary effects space for library services.
Technology       Library General 1.01.1
and Learning          Maintain and upgrade library technology.                            3, 7
Resources             Maintain instructional collections in a variety of formats          1, 2, 3
                         sufficient to meet student needs.
                 Technical Services 1.01.5
                      Assess and evaluate effectiveness of book vendor                    3, 7
                         subscription for in-house collection development workflow
                         as well as faculty use and involvement of collection
                         development




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                 Glendale Community college –Program Review – Library - 2008



                      National Center for Education Statistics 2006 Data
Appendix A-1
                                       Total FTE 12                     Gate Count
                                          month        Hours Open in    in a Typical
               Library Name             Enrollment     a Typical Week      Week
Los Angeles Southwest College, CA              3,478                0               0
Los Angeles Mission College, CA                3,841               57          1,171
West Los Angeles College, CA                   5,134               52          2,496
Los Angeles Harbor College, CA                 5,363               62          5,269
Los Angeles Trade Technical College,
CA                                            7,371               49           2,700
Citrus College, CA                            7,777               68          11,981
College of the Canyons, CA                    8,630               65           6,682
Rio Hondo College, CA                         8,930               63           6,789
Los Angeles City College, CA                  9,308               58          12,000
Los Angeles Valley College, CA                9,483               64           4,602
Glendale Community College, CA
(Library of Interest)                         9,593               64          12,645
Los Angeles Pierce College, CA               10,727               54           2,200
Chaffey College, CA                          11,461               60          10,674
Mt San Antonio College, CA                   15,631               72           8,357
Pasadena City College, CA                    16,786               70          16,323
Santa Monica College, CA                     17,519               70          25,415
East Los Angeles College, CA                 18,338               67          23,000

Comparison Group Average                      9,986               58           8,729
Comparison Group Median                       8,930               62           6,682




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                                  Glendale Community college –Program Review – Library - 2008


                                       National Center for Education Statistics 2006 Data

Appendix A-2
                                                                                                         Circulation
                                                                                                        Transactions
                                                                                          Total           (Including         Total
                                       Total FTE 12    Circulation      Reserve        Interlibrary     Reserves) Per     Interlibrary
                                          month       Transactions     Circulation        Loans        Person Enrolled       Loans
              Library Name              Enrollment      (General)     Transactions      Provided             (FTE)         Received
Los Angeles Southwest College, CA             3,478               0                0               0                  0              0
Los Angeles Mission College, CA               3,841           6,033             956              170                  2             13
West Los Angeles College, CA                  5,134           1,535           1,578               47                  1             32
Los Angeles Harbor College, CA                5,363           4,487             854              119                  1            239
Los Angeles Trade Technical College,
CA                                            7,371          5,814              914                7                 1             38
Citrus College, CA                            7,777         24,317           28,183               52                 7             89
College of the Canyons, CA                    8,630         24,587            8,125               37                 4             91
Rio Hondo College, CA                         8,930         46,809           10,058               97                 6             39
Los Angeles City College, CA                  9,308         42,338           58,051              494                11             60
Los Angeles Valley College, CA                9,483         23,736           12,473              110                 4             66
Glendale Community College, CA
(Library of Interest)                        9,593          19,500           33,861              109                 6            103
Los Angeles Pierce College, CA              10,727          16,334            4,620               70                 2             63
Chaffey College, CA                         11,461          24,624           13,655                0                 3              0
Mt San Antonio College, CA                  15,631          26,005           26,381                0                 3             27
Pasadena City College, CA                   16,786         115,612                0              103                 7             75
Santa Monica College, CA                    17,519          36,403           50,046                7                 5              6
East Los Angeles College, CA                18,338          32,402           13,942              134                 3            254

Comparison Group Average                      9,986         26,940           14,365               90                 4             68
Comparison Group Median                       8,930         23,736            8,125               52                 3             39




                                                                                                       Library                      54
                                Glendale Community college –Program Review – Library - 2008



                                     National Center for Education Statistics 2006 Data
Appendix A-3
                                                                                        Librarians
                                                                                        and Other                                        Total
                                                                        Librarians     Professional      All                           Staff Per
                               Total FTE                   Other        and Other        Staff Per      Other                           1,000
                               12 month                 Professional   Professional   1,000 Enrolled    Paid      Student     Total    Enrolled
        Library Name          Enrollment   Librarians       Staff          Staff          (FTE)         Staff    Assistants   Staff     (FTE)
Los Angeles Southwest
College                            3,478           0              0               0                0         0           0       0             0
Los Angeles Mission College        3,841           4              0               4             1.04         3           0       8          2.08
West Los Angeles College           5,134           4              0               4             0.78         6           1      12          2.24
Los Angeles Harbor College         5,363           4              0               4             0.75         4           0       9          1.69
Los Angeles Trade Technical
College                            7,371           4              0               4             0.54         4           6      15          1.97
Citrus College                     7,777           3              0               3             0.39        12           4      20          2.55
College of the Canyons             8,630           3              0               3             0.35         6           5      15          1.74
Rio Hondo College                  8,930           7              1               8              0.9         9           0      18          1.99
Los Angeles City College           9,308           6              0               6             0.64         7           9      24          2.54
Los Angeles Valley College         9,483           5              0               5             0.53         7           2      15          1.61
Glendale Community College,
CA (Library of Interest)           9,593           5              1               6             0.63        11           2      21          2.15
Los Angeles Pierce College        10,727           4              0               4             0.37         4           1      10          0.94
Chaffey College                   11,461           5              1               6             0.52         7           0      14          1.23
Mt San Antonio College            15,631           6              0               6             0.38        18           1      27          1.71
Pasadena City College             16,786           6              4              10              0.6        13           5      29          1.73
Santa Monica College              17,519           7              0               7              0.4         6           3      17          0.98
East Los Angeles College          18,338           6              0               6             0.33         7           4      17          0.93

Comparison Group Average          10,125           5              0               5             0.54         8           2      16             2




                                                                                                       Library                        55
                                  Glendale Community college –Program Review – Library - 2008




Appendix B
                                                                LIBRARY STAFFING

Years                                            2001-02            2002-03**       2003-04        2004-05        2005-06            2006-2007        2007-2008

FT Faculty                                       5.00               5.00            4.00           4.50           5.00               5.00             5.00

Adjunct faculty in FTEF                          2.30               1.70            1.70           1.30           1.30               1.90             2.12

Total FTE faculty                                7.30               6.70            5.70           5.80           6.30               6.90             7.12

FT staff                                         9.00               8.00            8.00           8.00           8.00               8.00             8.00

PT staff in FTE                                  3.43               3.39            3.39           3.39           3.39               3.17             3.17

Total FTE staff                                  12.43              11.39           11.39          11.39          11.39              11.17            11.17

Total FTE staff & faculty                        19.73              18.09           17.09          17.19          17.69              18.07            18.29

Appendix C
                                                                REFERENCE DESK
                                                        2001/2002       2002/2003      2003/2004      2004/2005      2005/2006        2006/2007        Fall 2007
Hours Open per Week (Fall & Spring)                             64                64             64             64             64                64             64
Hours Open per Semester                                       1024              1024           1024           1024           1024             1024            1024
Hours Open per Year (includes short sessions)                 3158              2812           2812           2812           2812             2739            1024
Hours Reference Desk Staffed (includes hours 2
librarians are at desk)                                       3549              3475           3985           3970           3594             3432            1295
Reference Transactions                                       24859          22117             25236          25024          22967            24947           10915
Reference Transactions per Librarian per Hour                       7            6.4            6.3            6.3             6.4             7.3             8.4


Hours Reference Desk Staffed with Two Librarians               720               663           1173           1158             782             693             271



                                                                                                                     Library                             56
                                        Glendale Community college –Program Review – Library - 2008


Appendix D
                                                           CIRCULATION SERVICES
                                             2001-02    2002-03      2003-04       2004-05       2005-06             2006-07         2007-08



Total circulation (materials checked out)      49,191      52,892       56,357        54,889          53,361            55,702          67,515

Circulation of reserve materials               19,496      23,135       32,746        35,504          33,861            36,030          49,603

In-house use of materials                      40,896      33,861       35,165        31,542          29,766            29,164          27,023
ILLs sent to other libraries                                              124           104             112                116            104
ILLs borrowed for GCC patrons                                             100           101             119                110            109
Documents delivered to other libraries                                     12                7              3                   1              5
Documents borrowed for GCC patrons                                         16                6             11                  23          29

E-book circulated                               1,174       1,661        1,673         2,719           3,162             7,333           6,995

Garfield circulation (2/1/08-6/30/08)                                                                                                     475



Appendix E
                                                  NON-CREDIT INSTRUCTIONAL PROGRAMS
                                             2001-02    2002-03**    2003-04       2004-05       2005-06         2006-2007          2007-2008
Workshops -- number of workshops                  284         280         220           204             215                327            316
Workshops -- number of students                 4,907       3,660        2728          3016            4452               5960           5194
Orientations -- number of classes                  84          63              4         14                34                  42          18
Orientations -- number of students              1,754       1,517         107           284             753                833            362
Total Number of Sessions                          368         343         224           218             249                369            334
Total Number of Students                        6,661       5,177        2,835         3,300           5,205             6,793           5,556




                                                                                                           Library                        57
                              Glendale Community college –Program Review – Library - 2008


Appendix F
                                                  TECHNICAL SERVICES
                                   2001-02    2002-03        2003-24         2004-05         2005-06          2006-07          2007-08
Books--volumes added                  2,744        2,643           1751            1585                1816             2682         2476
Books--volumes deleted                1,023         832            1156                603             2638             2070         3531
Books -- titles added                                              1392            1585                1712             2389         2169
Books -- titled deleted                                                935             459             2406             1701         2919
E-books added                         2,620                        2762            3,051               3031             3153         2970
Audio and video units added              62             56             37              42               51               50                7
Web sites cataloged                      75        1,132               636             84              180               84              129




                                                                                                        Library                          58

				
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