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Glendale Community college –Program Review – Library - 2008
Glendale Community College
Program Review
Student Support Services
Spring 2008
Library
Study Manager: Linda Winters
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Glendale Community college –Program Review – Library - 2008
Library
Signature Page
We certify that this program review document represents the plans, goals, and critical analysis of
this program.
___________________________________________ ________________
Linda Winters / Associate Dean, Library & Learning Resources Date
___________________________________________ ________________
Ricardo Perez / Vice President, Student Services Date
__________________________________________________________
Final Review by Area Dean / Vice President
(After the self-study report has been validated)
___________________________________________ ________________
Name / Title Date
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Glendale Community college –Program Review – Library - 2008
Table of Contents
Overview of Program
Organizational Chart
Section 1. Functions and Services
1.01 Service Function
Section 2. Learning Outcomes
2.01 Student Learning Outcomes
Section 3. Influencing Factors
3.01 Categorical Funding
3.02 Legal Mandates
Section 4. Staff Resources
4.01 A. Staff Preparation and Training
B. Professional Activities
4.02 Committee Participation
4.03 Special Accomplishments
Section 5. Plans
5.01 Planning Assessment
5.02 Five-Year Educational Plan
Appendix A thru F
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Glendale Community college –Program Review – Library - 2008
Overview of the Program
1. Please give an overview of your program.
Describe the relationship of your program to the mission of the college.
Glendale College Mission Statement:
Glendale Community College is a comprehensive public community college
open equally to all adults or high school graduates who can benefit from its
programs and services.
Its primary mission is to prepare students for successful transfer to four-year
colleges and universities or for successful placement or advancement in
rewarding careers. Its mission is also to serve its surrounding community
through adult non-credit education and community services courses and
programs.
The Library’s mission ―is to give students the information skills they need to be successful at
Glendale College as well as in upper division courses, in the job market, and as information
consumers and creators throughout their lives.‖ As such it parallels the College’s mission in the
specific area of information competency which is a basis for lifelong learning and includes the
ability to "recognize when information is needed and have the ability to locate, evaluate, and use
effectively the needed information."1
The Library is located in a remodeled and expanded facility which opened in 1997. There are 350
seats in the library including those in study carrels, twelve group study rooms, and a 27 seat
instruction room. Students have access to 48 Internet enabled workstations with connectivity to
library resources, WebCT and the Internet. The Library also makes available to students several
laptop computers with wireless access and office software.
The Library provides a wide variety of collections and services that support student learning and
research. The book collection includes over 124,000 volumes and 93,000 titles. Specialized
collections include a collection of reserve textbooks, juvenile literature, ESL graded readers,
reference sources, periodicals and the Glendale College Archives. The Library maintains
subscriptions to over forty online databases in a wide variety of subjects, representative of the
college curriculum and GCC student’s research topics.
The main campus library is open 64 hours per week during the fall and spring semesters and 54
hours during short sessions. The reference desk is staffed with a professional librarian all the hours
the library is open. In addition, the library’s website supports the needs of students both on and off
campus 24/7. It contains links to both online services such as e-mail reference, interlibrary loan and
book renewals. It also provides access to the online catalog which links to over 14,000 e-books,
2,400 cataloged web sites and the library’s online databases of periodical and research information.
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Glendale Community college –Program Review – Library - 2008
Library faculty engages in a number of instructional activities in addition to one-on-one instruction
at the reference desk. They have developed and teach information competency skills through a
series of nine workshops, individual class orientations and credit instruction (See the Library
Science Program Review). In addition they have developed a variety of instructional materials
available both in print and on the web.
The Library supports student learning and research through its collections which are conscientiously
selected and deselected by faculty librarians in collaboration with instructional faculty. The Library
Technical Services area is responsible for the acquisition, cataloging and processing of new
materials and the reverse activities required for discarding outdated materials. The Circulation staff
maintains the integrity of the print collections and provides circulation services for the general
collection, reserve textbooks and interlibrary loan.
The Library is making an effort to provide materials and services to students at the Garfield
Campus. A small book collection has been established in the Developmental Skills Lab and a
limited number of instructional opportunities made available to students there.
1. American Library Association. Presidential Committee on Information Literacy. Final Report.
(Chicago: American Library Association, 1989.)
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Glendale Community college –Program Review – Library - 2008
Organizational Chart
Instructions: Develop an organizational chart that describes the internal structure of the program as
well as its overall relationship to the College.
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Glendale Community college –Program Review – Library - 2008
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Glendale Community college –Program Review – Library - 2008
Section 1. Function and Services
1.01 Service Function
Instructions: Complete the table below for each service/function of your program (cut and paste additional tables as
needed). You will need to develop instruments for collecting certain data if not provided by Research and Planning,
Human Resources or other pre-existing data sources.
Please copy the table below for each service function as needed.
Short Description
Service/Function 1.01.1 The Library offers a wide variety of functions and services in support of
Library General the college curricula by serving as a resource for teaching and learning
and providing information competency instruction. The library supplies
access to information through personal interaction and via technology,
onsite and for distance education.
Contacts Glendale College students, faculty, administrators, community members
Who are your service recipients? and high school students.
Maximum The number of contacts will vary depending on the duration or length of
Based on the current resources, time the contact uses the library and its services.
what is the maximum number of
contacts that can be
accommodated?
The library has seating for 350 students, including 23 in group study
rooms and a 28 seat instruction room. There are 40 public access
desktop computers, one with priority for students with disabilities, four
dedicated to e-mail and 5 circulating laptop computers for student use.
The Service/Function detains in the following sections will more
accurately describe maximum contacts for each one.
Actual The library gate count, i.e., the number of persons entering the library
How many actual contacts have for the 2006-2007 academic year was 417,813 in 2007-2008 it rose to
you made? 455,763 a 9% increase. Student contacts for reference, circulation and
instructional functions are discussed in detail in the sections below.
During the busy morning hours all seats occupied and desktop
computers in use.
The circulating laptop computers, a new project, were begun in fall
2007 with 3 computers. Two additional were added in fall 2008. They
circulate for a period of 3 hours and were checkout 399 times in the
month of September 2008 indicating they all were in use most hours the
library was open. Total use for the 5 laptops was 1197 hours during the
252 hours the library was open or 4.75 of the 5 laptops in use each hour.
Methods Physical use of the library is measured by a ―gate counter‖. This is an
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Glendale Community college –Program Review – Library - 2008
Indicate the source of your data electronic infrared light directed across the entrance to a reflector which
and how you plan to measure counts the ―shadows‖ or light interruptions caused by people entering
effectiveness.
and leaving the library. Getting an accurate count is somewhat
problematic since gate counters typically undercount when groups of
persons pass them simultaneously. Thus, the recorded gate counts are
likely to under represent the actual number of uses. The gate count is
collected monthly and compiled annually into the Library’s internal
statistics.
Use of seating space and desktop computers is observed and noted by
library staff when they make ―rounds‖ and when students ask if there is
additional seating or computers.
Laptop circulation is counted through the library’s circulation system.
Library services have been measured in the Institutional Research and
Planning survey published as Student Views. The Library is usually
ranked either highest or 2nd highest in recognition, use and satisfaction.
Additionally, the library has done its own student survey of library
services in spring 2007 and 2008. The results are reviewed, analyzed
and used to improve library services.
Standards/Comparisons The National Center for Education Statistics (NCES), located within the
Indicate comparison standards U.S. Department of Education and the Institute of Education Sciences,
such as college-wide, regional, is the primary federal entity for collecting and analyzing data related to
state, or year-to-year with the
program.
education. Academic libraries are asked to report a variety of data. The
comparisons included in this document reflect comparisons with other
California Community College libraries that were reported in the 2006
NCES data file. See Appendix A.
Overall the library exceeds those in the comparison group with regard to
open hours, gate count and general staffing. The GCC library is open 64
hours per week while the average open hours for the comparison group
are 58. The GCC Library gate count in a typical week is 12,645
compared with the average of 8,729. Compared with similarly sized
campuses, the GCC Library is very heavily used. Only LA City College
approaches it with 12,000. Others range from 2,200 to 6,800.
Library staffing is comparable with others in the group, yet is
insufficient due to the heavy usage of the library, its materials, services
and instructional programs as discussed below. While the full time
library faculty have remained constant, the adjunct library faculty (down
.18 FTE) and classified staff (down 1.44 FTE) have decreased over the
past six years.
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Glendale Community college –Program Review – Library - 2008
Short Description
Service/Function 1.01.2 The Library Reference Desk is staffed by faculty librarians during all
Reference Services the hours that the library is open. Services include: research assistance,
one-on-one training in the use of online databases and other online
resources, assistance with technology, and directional assistance.
Librarians at the Reference Desk are also responsible for overall
discipline in the library. In addition, reference librarians respond to
questions submitted online through the virtual library.
Contacts Services are geared primarily toward GCC students, but are also
Who are your service recipients? provided for faculty, staff, and community members.
Maximum Estimating that a reference encounter averages 6 minutes, an individual
Based on the current resources, reference librarian could accommodate 10 contacts per hour. The
what is the maximum number of library was open 1024 hours in Fall 2007, which is a potential 10,240
contacts that can be
accommodated?
contacts per week. In Fall 2007, there were 271 hours during the
semester when 2 reference librarians were scheduled at the reference
desk. This increased the total possible contacts to 12,950 for Fall 2007.
Actual Actual contacts for Fall 2007 were 10,915. Keep in mind that some
How many actual contacts have encounters with students take more than the 6 minute average, some
you made? take longer. The average cited above is strictly an estimate.
Methods The source of these statistics is the Reference Statistics sheet which is
Indicate the source of your data filled out by the reference librarians as they answer questions/interact
and how you plan to measure with students at the reference desk. The reliability of these statistics
effectiveness.
depends on the accuracy with which the librarians record their student
contacts.
Standards/Comparisons Annual statistics (see Excel spreadsheet Appendix C) show an average
Indicate comparison standards such of 6.6 reference transactions per hour over the past 6 years. It is
as college-wide, regional, state, or noteworthy that the reference transactions per hour for Fall 2007 were
year-to-year with the program.
8.4, which is higher than the annual average for the other full years.
The possible reason for this is that the Fall and Spring semesters are
traditionally busier times at the reference desk and the annual statistics
include the two summer and one winter sessions, which likely brings
down the overall average.
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Glendale Community college –Program Review – Library - 2008
Short Description
Service/Function 1.01.3 The Circulation area is responsible for checking in and out all
Circulation/Reserve/Inter circulating materials including print books, CDs, and reserve materials,
Library Loan as well as reshelving and collection maintenance. It is also responsible
providing assistance with copying, microform use and interlibrary loan
service which borrows materials from and lends to other libraries.
Contacts Services are geared primarily toward GCC students, but are also
Who are your service recipients? provided for faculty, staff, and community members.
Maximum The circulation staff consists of 3.9 FTE Library Assistants and
Based on the current resources, Technicians and one classified manager who are scheduled over the 64
what is the maximum number of hours per week the library is open. In addition there are an ever
contacts that can be
accommodated?
decreasing number of student worker hours. For 2008-09 it is
anticipated to be reduced from 100 to 60 hours per week. Every effort
is made to have at least two people at the desk at any given time.
Transactions at the desk range from less than a minute to check in a
book to up to half an hour for problems relating to infringements of
library policies. Students do not arrive at the desk in an assembly line
manner, but flood the desk between classes.
Recently the circulation staff have begun a project to relate circulation
contacts with gate count. The results show that circulation contacts are
in the vicinity of 25% of gate count.
Actual During the 2006-2007 academic year, 55,702 individual circulations of
How many actual contacts have materials were made including 36,030 circulations of reserve materials.
you made? In 2007-2008 the numbers rose to 67,151 and 49,603 respectively.
Based on the gate count analysis, the contacts are 13,926 in 2006-2007
and 16,788 in 2007-2008. During the semesters the circulation staff is
at the limit of their ability to assist students in a timely manner.
The small collection (842 titles) at Garfield has circulated 475 times in
its first four months.
Methods See Circulation Services statistics for 2001-2007 (Appendix D).
Indicate the source of your data Circulation statistics are derived from the integrated library system
and how you plan to measure which is used to check materials in and out. Gate count is manually
effectiveness.
collected on a daily bases. This data will continue to be collected an
analyzed. The project to relate student contacts with gate count is
manually tallied and will continue until a complete year’s data is
collected.
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Glendale Community college –Program Review – Library - 2008
Standards/Comparisons Total circulation has grown by 37% over the last six years and 21%
Indicate comparison standards such since last year. Reserve circulation has grown by 154% and 38% over
as college-wide, regional, state, or the same time periods. Regular circulation and in house use has
year-to-year with the program.
declined perhaps due to the availability of digital and online materials
via the Library’s web pages and elsewhere. See Appendix D.
The total number of library staff has decreased from 12.43 to 11.17 in
the past six years a decrease of 11%. Circulation has suffered a portion
of this decrease. See Appendix B.
As noted in the NCES comparisons with similar college libraries
(Appendix A), the GCC library exceeds the others in all areas except
general circulation. Beginning in 2001-2002 the library’s book budget
began to be cut from $30,000 to $22,000 in 2002-2003 to $8,800 in
2003-2004 and $4,500 in 2004-05. As money for new books
deteriorates, there are fewer current materials available to students and
none relating to new assignments which may be reflected in the general
circulating book statistics.
Short Description
Service/Function 1.01.4 The information competency workshop program consists of a series of
Instruction (Non-credit): nine workshops which are taught on a rotating basis. During the
Information Competency semesters 11 are taught each week with fewer taught during the short
Workshops and Orientations sessions. Orientations for infusing information competency into course
(INC in Five Year Plan) content of non-library courses are taught on an as needed basis at the
request of instructional faculty.
Contacts GCC students and faculty.
Who are your service recipients?
Maximum If each of the five full-time librarians taught 1-2 per week, that would
Based on the current resources, result in 15-30 per librarian each semester and 60-120 per semester.
what is the maximum number of Short sessions would be 5-10 (because there is usually only one full-
contacts that can be
accommodated?
time librarian per session). Annually 135-270 orientations could be
taught using this scenario. (Each library faculty member teaches in one
or more of the three information competency programs: workshops,
Library Science classes, and orientations.)
Actual 5,225 students attended 316 workshops and 362 attended 18
How many actual contacts have orientations in 2007-2008. Use of adjunct faculty allowed the library to
you made? teach additional workshops beyond the theoretical maximum.
Methods The source of data is library statistics gathered annually, 2001-2007.
Indicate the source of your data See Appendix E.
and how you plan to measure
effectiveness.
Attendance data for workshops and orientations is reported to Research
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Glendale Community college –Program Review – Library - 2008
and Planning which is conducting a long term analysis of the effects on
student success. Workshop attendees are compared to non-attendees in
English 120 and 101 and ESL 151. In addition, assessment is measured
by pre- and post-testing in workshops; improvement from pre- to post-
test as indicator of learning outcomes. Plans to measure effectiveness
of orientations include feedback from instructors on session content as
well as student success on the research assignment. Follow-up surveys
or exercises given to students later in the semester to measure
knowledge retained and their experience with research are also under
consideration.
Standards/Comparisons Workshops:
Indicate comparison standards such Research and Planning statistics show workshop attendees outcomes
as college-wide, regional, state, or compared with non-workshop attendees in English 120 and 101, and
year-to-year with the program.
ESL 151. Students completing workshops are more successful than
students who did not complete library workshops. They have
statistically significant higher GPAs and complete more total units.
See Research and Planning report at:
http://www.glendale.edu/library/instruction/documents/ICEval07.pdf
Orientations:
Although there are fewer orientations taught than perhaps could be,
this data needs to be reviewed in comparison with the data for the
library workshops and Library 191 classes. The first thing to note is
that the library has consciously moved from the more traditional
orientations to a model developed here at GCC with grant funding and
comprised of Library Science classes and the library workshops. The
workshops and Library Science classes were designed to replace
orientations, which allow insufficient time to teach the necessary
information competency skills. Orientations are minimally retained
simply to meet the needs of very specific research assignments that
aren’t already addressed by the workshops. Orientations are also a
useful way to infuse information competency into an existing course.
The second thing to note is that during the budget crisis of 2003-2004,
a decision was made to no longer teach orientations because
insufficient library resources and faculty to keep the workshops,
Library Science classes, and the orientations going. The Library’s
grants were concluding at that time, and the workshops and Library
Science classes were determined to be more pedagogically sound ways
to teach information competency. Since 2003-2004, more orientation
have slowly been reintroduced to support specialized research
assignments.
It is necessary to compare the data on number of orientations offered
and students served through orientations to the number of workshops
and Library Science classes, and the number of students served through
those methods. Since 2004-2005, the number of Library Science
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Glendale Community college –Program Review – Library - 2008
classes offered and students taught in those classes has remained fairly
consistent. In the bad budget year 2003-2004 the library offered 220
workshops and taught 2728 students. By 2006-2007, that number has
more than doubled the number of students taught to 5960 even though
only 67% more workshops are offered. In this same time, the number
of orientations has increase tenfold from teaching 107 students to 833
through orientations. Due to loss of a full time librarian fewer the
number of orientations dropped dramatically in 2007-2008. Overall the
three information competency instruction programs have remained
consistent or grown. This data supports our conscious decision to focus
on the workshop and Library Science programs.
Short Description
Service/Function 1.01.5 Technical Services is responsible for the acquisition of new library
Technical Services materials and their cataloging and physical processing. Approximately
2000 print titles are added per year, and about an equal amount are
discarded (withdrawn). The electronic book collection has been
growing at a faster pace of about 3000 titles per year. The technical
services department also manages the library’s print periodical
subscription of approximately 250 titles.
Contacts Contact is indirect. Library patrons, primarily students, but also college
Who are your service recipients? faculty, staff, alumni, and members of the local community use library
materials as reported in 1.01.2 circulation.
Maximum Based on current resources, production cannot be maximized further
Based on the current resources, without additional staff or a major reorganization of current staff and
what is the maximum number of workflows. Currently, some print materials are backlogged for 6
contacts that can be
accommodated?
months or more before they can be made available for circulation.
Actual See Appendix F for data on the number of books, e-books, audio visual
How many actual contacts have materials and websites added and deleted/discarded.
you made?
Methods Library statistics collected through the integrated library system are
Indicate the source of your data collected and analyzed.
and how you plan to measure
effectiveness.
Standards/Comparisons The number of materials added and deleted is dependent on library
Indicate comparison standards such funding both for materials and for staff who select, deselect and do the
as college-wide, regional, state, or actual technical work.
year-to-year with the program.
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Short Description
Service/Function The library web site serves as the gateway to the GCC Virtual Library.
1.01.6 The Library’s online catalog currently indexes print and electronic books,
Virtual Library / Web electronic resources available on the web (including but not limited to
Resources government reports and other publications relevant to academic research),
and select web sites pre-evaluated by librarian for content and reliability.
The Library’s digital online collection provides access to over 42 unique
databases providing reference sources and periodical databases. These
include, full-text from journals, magazines, and newspapers with option to
print, save or email search results. Additional sources available via our
Virtual Library include numerous research guides providing instruction
on information competency, subject-specific research guides, and a
method of communication with a librarian virtually via our ―Send an
Email‖ service. In addition, the Library web site serves as a portal to
other academic websites supporting student research.
Contacts Service recipients can be anybody with a computer and Internet
Who are your service connection, however, access to subscription databases (including
recipients? electronic books and periodicals) is limited to currently enrolled GCC
students (credit students only), faculty and staff.
Maximum The maximum number of contacts is dependent on the portion of the
Based on the current resources, virtual library being accessed. The number of responses to e-mail
what is the maximum number reference questions, availability of research guides and general upkeep
of contacts that can be
accommodated?
and maintenance of the Library web site is dependent on the number of
librarians and staff available.
Most subscription databases have unlimited access. The number of
databases the library is able to offer is based on cost. Database
subscription pricing is calculated on the number of full time equivalent
students (FTES) enrolled. Additional FTES may result in higher
subscription costs to accommodate such growth.
Actual Based on statistics gathered in 2002-2005, approximately 630,000 visits
How many actual contacts have were made to the virtual library yearly,. Beginning in Sept. 2008 Google
you made? counters were placed on the library web pages. In the one month period
September 30 to October 30, 2008 the library home page had 7,057
unique visitors with 71,974 page views. In the past three years the
library’s general article database ProQuest was searched 166,167 times in
2005-2006, 162,542 times in 2006-2007, and 207,976 in 2007-2008.
Methods Data is collected from vendor database usage reports. Data on web site
Indicate the source of your data usage is beginning to be collected by the use of a Google counter placed
and how you plan to measure on the library web pages. Data will be analyzed with regard to usage to
effectiveness.
determine which web pages, databases and other online resources are
most heavily used.
Standards/Comparisons The Community College Library Consortium is the major source of
Indicate comparison standards online library resource subscriptions for GCC. Their web site collects
such as college-wide, regional, usage data not only for GCC but for other subscribers. It is possible to
state, or year-to-year with the
program.
compare usage at GCC with that of other California Community College
users.
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Glendale Community college –Program Review – Library - 2008
Short Description
Service/Function 1.01.7 Library Outreach / Division Liaison activities provide opportunities for
Library Outreach / librarians to be informed about instructional issues, to collaborate with
Division Liaison instructional faculty in a variety of ways including assistance with
class assignments, developing library collections sensitive to
instructional needs, staff development workshops, library program
development for the Garfield Campus, student mentoring, etc.
Contacts GCC faculty, students, and staff.
Who are your service recipients?
Maximum The college has 250 full-time and 524 adjunct faculty divided among
Based on the current resources, fifteen divisions. Each full time librarian is assigned to 3 divisions and
what is the maximum number of is usually able to attend one division meeting each semester.
contacts that can be
accommodated?
Additional meetings and collaborations with faculty must be
sandwiched in among other library duties.
Actual Each faculty librarian attends as many Division meetings as possible
How many actual contacts have ranging from 6 to 15. Librarians also have a number of faculty contacts
you made? through questions at the reference desk, class assignments, scheduling
orientations, campus meetings, etc.
Methods A faculty survey will be developed
Indicate the source of your data
and how you plan to measure
effectiveness.
Standards/Comparisons Base-line data will be collected, analyzed and considered in developing
Indicate comparison standards such outreach and liaison activities.
as college-wide, regional, state, or
year-to-year with the program.
Short Description
Service/Function 1.01.8 Collection development is the process of selecting and discarding
Collection Development materials for the library collections including both print and digital
formats.
Contacts GCC students, faculty, staff and community members.
Who are your service recipients?
Maximum Librarians as well as instructional faculty participate in this process.
Based on the current resources, Because of their many duties and the demands placed on the faculty
what is the maximum number of librarians, collection development is frequently the lowest priority
contacts that can be
accommodated?
because it can be put off. In 2007-08 one 60% contract librarian
fulfilled the coordination duties. The full time librarians participated
minimally to not at all. The majority of the selection was done by 11
adjunct faculty members.
Actual In 2007-08 academic year 2,476 volumes were selected and added
How many actual contacts have while 3,531 were removed from the collection. Forty two database
you made? subscriptions were maintained unchanged. A collection was initiated
for the Garfield Campus funded by a Basic Skills grant.
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Methods Statistics are maintained by the library on the number of volumes and
Indicate the source of your data titles added and deleted. The number of volumes per FTES gives a
and how you plan to measure general comparison figure, although it does not indicate such vital
effectiveness.
collection characteristics as currency, appropriateness and match with
the curriculum.
Standards/Comparisons Comparison statistics on collections are available from several sources
Indicate comparison standards such including NCES, the California State Library and the California
as college-wide, regional, state, or Community College Systems Office. The GCC Student Survey of
year-to-year with the program.
Library Services 2007 and 2008 report student opinions relating to
their use and satisfaction with the collections.
Short Description
Service/Function 1.01.9 The Glendale College Archives functions as a repository for
Glendale College Archives administrative documents, institutional records and publications,
newspapers, clippings, yearbooks, scrapbooks, photographs, slides,
videos, catalogs, class schedules, directories and memorabilia.
Contacts Glendale College students, faculty, administrators, community
Who are your service recipients? members and anyone interested in the history of the college.
Maximum There is no funding specified to staff the archives. Consequently
Based on the current resources, what is staffing is sporadic. There was no professional archivist from July
the maximum number of contacts that 2007 through January 2008. Since February 2008 an adjunct
can be accommodated?
librarian/archivist has devoted six hours per week in the archives.
Circulation staff members provide assistance and access to the
archives at other times. The archivist has the responsibility of
organizing and preserving the archives in addition to providing
assistance. Any additional contacts would take time away from the
organization and preservation activities.
Actual During the past year there has been approximately one archival
How many actual contacts have you query per month.
made?
Methods The archivist and circulation staff maintain records of queries and
Indicate the source of your data and how access to the archives.
you plan to measure effectiveness.
Standards/Comparisons Based on anecdotal evidence some California Community College
Indicate comparison standards such as libraries maintain campus archives, but there are no statewide
college-wide, regional, state, or year-to- standards. The size and support varies widely.
year with the program.
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Section 2. Learning Outcomes
2.01 Student Learning Outcomes
1. List each function/service in your program and indicate with check marks your progress through
the SLOAC (Student Learning Outcomes & Assessment cycle). Add rows to your table as needed.
Function/Service SLO’s Assess- Assess- Assess- Data How
written ment ment ment used for many
Reference tool done data planning cycles
written analyzed (enter
#)
Circulation / Reserve / ILL Yes Yes Yes
1. Students recognize that the
library provides textbooks in the
Reserve Collection.
Workshops Yes Yes yes yes yes 1
1. Students recognize the need
to use correct citation styles.
2. Students demonstrate
awareness of the issues
regarding intellectual property
and plagiarism within the Yes Yes
academic setting
Library Orientations
Faculty Liaison / Outreach
Virtual Library Yes
Students use the library website
as a learning resource
Collections
Technical Services
Physical Library Yes Yes Yes Yes Yes 1
1. Students recognize the need
for the library to provide
adequate technology and
equipment for student use.
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2. Using the function/service SLOs referenced in the above chart, develop two or more potential
learning outcomes at the program level. Assessment of your program level SLOs will
become the foundation for your future plans / program improvement.
Function/Service SLO’s Assessment Assessment Assessment Data How
written tool written done data used for many
Library analyzed planning cycles
(enter #)
1. Students recognize Yes Yes Yes Yes Yes 1
the library as a
campus learning
resource.
2. Students use the
library as a campus Yes Yes Yes Yes Yes 1
learning resource.
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Glendale Community college –Program Review – Library - 2008
Section 3. Influencing Factors
3.01 Categorical Funding
Instructions: List all categorical funding in the table below and respond the following question,
expand the chart as needed:
Categorical Fund Source of fund Use of Funds
Telecommunications and State Library systems and
Technology Infrastructure technologies
Program (TTIP )
3.02 Legal Mandates
Instructions: List all legal mandates that affect this program in the table below and respond to the
following questions:
Mandate Source of mandate Relationship to program
―The governing board of each community Title V Section 78100 Provides the legal
college district shall provide library services basis for the program.
for the students and faculty of the district by
establishing and maintaining community
college libraries….‖
1. Is this mandate linked to the source of the fund. If so, how is it linked? Unfunded.
2. Is the mandate fully funded through categorical funding? If not, explain. No.
3. Does the program currently have adequate resources to meet mandates?
The Board of Governors carries the legal responsibility and liability...
Authority to establish library services and standards is provided in the Education Code, Section 78100 which
states that "The governing board of each community college district shall provide library services for the
students and faculty of the district by establishing and maintaining community college libraries or by
contractual arrangements with another public agency."
Section 78101 of the Education Code gives the Board of Governors the responsibility to adopt standards,
rules and regulations for the California Community Colleges library services.
The criteria and standards set forth in the [California Code of Regulations--58700] this subchapter shall serve
as the basis of making the Board of Governors annual budget request for the California Community Colleges
to the Governor and the Legislature and as the basis for Board of Governors allocation of the state general
apportionment revenues. The credit instructional services category of operation includes library, media, and
learning center services that are supplemental to the instructional effort. These services correspond to the
California Community Colleges Budget and Accounting Manual Classification of Expenditures by Activity,
activity code 6100. (California Code of Regulations--58720
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Section 4. Staff Resources
4.01 A. Staff Preparation and Training
Abbreviations found below:
ALA – American Library Association
ACRL – Association of College and Research Libraries
BIP – Books in Print bibliographic service
CARL – California Academic and Research Libraries (California academic librarians association)
CLA – California Library Association
ESWUG – Ex Libris South West Users Group (GCC’s library system vendor, aka Endeavor and
Voyager)
FACCC – Faculty Association of the California Community Colleges
LOEX – Library Orientation Exchange (National instruction librarians’ organization)
OCLC – Online Computer Library Center (International non-profit library service and research
organization)
SCIL – Southern California Instruction Librarians (Interest group of CARL)
CLASSIFIED STAFF
Program staff Education Service Staff development Skills learned
Level years workshops attended and
courses taken.
Ayvazian, B.A. 19 Moving Up to Office 2007 How features work in new and old systems
Zovig,
Library
Tech. II
Books in Print Training New features in BIP
CABOT 285—Outlook Use of MS Outlook to its fullest
CABOT 220—WP Use of MS Word in profession
Writing
OCLC Connexion Client How to use OCLC
Searching
Basic Hands-On Book Decision making--In-
Repair House/bindery/discard
Intermediate Hands on Book repair and mending
Book Repair
9 Cultural Diversity General knowledge
workshops
4 Library workshops Retrieve information/Do research
3 Transform Your Mind Meditation
with Meditation
workshops
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Glendale Community college –Program Review – Library - 2008
3 Science Lecture Series General knowledge
3 Women’s History General knowledge
Month Lectures
STRS/PERS General knowledge
Introduction to FrontPage Create web pages
Advanced FrontPage Design web sites
2 Humanities-Social General knowledge
Science Lecture
Several other workshops General knowledge
on nutrition, health,
consumer protection
Beckett, B.A. 19 Workshop: Dealing with How to recognize and better serve
Russell Students with students with psychological
Public Ser. Psychological Disabilities disabilities.
Mgr
Workshop: Performance How to more effectively evaluate
Management: Evaluation employees; and how to use the
and Discipline for evaluation process as a tool to
Community College achieve better performance from
Districts employees.
Workshop: Dealing with How to effectively manage and at
Difficult Students the same time meet the needs of
students who have a tendency
toward confrontational behavior.
Harassment Training for How to recognize and deal with
Managers harassment situations in the
workplace.
Corner, B.A. 22 Books in Print training How to use BIP system to identify
Dawn books to be ordered.
Library
Tech. II
OCLC Connexion training How to use OCLC Connexion
system in the order process.
Basic Hands-On Book Basic repairs to damaged materials
Repair for Libraries
Intermediate Hands on Advance repairs to damaged
Book Repair for Libraries materials
3 Health & Nutrition Knowledge of nutrition and how to
Workshops keep healthy.
3 Culture and Travels Different cultures
Workshops
2 Humanities & Social Changes in the past and present
Science Workshops world and it’s society
2 Financial Workshops How different finances work for
you and protect oneself.
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Glendale Community college –Program Review – Library - 2008
1 Meditation Workshop How to relax in today’s world.
6 Classified Institute Day Introductions to new staff and what
changes on campus.
Crowe, Kelly A.A. 12 Catalog Procedures in Cataloging
Library Online Environment
Tech. II (Spring 2005-PCC)
Darakjian, B.A. 18 Classified Institute Day Campus information for new year
Vivian (annually)
Admin. Asst.
Conf.
Website instruction (a Setting up website
few)
How to record minutes for Learning to do governance minutes
meetings
Oracle workshop How to do board requests, ordering
etc., online
Outlook workshop Email workshop
First aid workshop CPR info
Law of attraction Motivational info
workshop
Identify theft Police dept. info on protecting
identity
Khachikian, B.S. 3 - -
Angela
Library
Assistant
Matthewsian, B.A. 7 - -
Rosalin,
Instr.
Computer
Lab Tech
Mendoza, H.S. 1 - -
Zitlali,
Library
Assistant
McGrath, M.A. 12 Book Repair workshop Basics of book repair (mending)
Lynne, 7/17/06
Lib. Tech I
Book Repair workshop Intermediate book repair (skills and
12/11/06 tools)
Connexion Search & Use of Connexion database for
Cataloging 6/5-6/07 Tech. Ser.
Internet I (Library) Basic Internet use (GCC)
4/29/03
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Glendale Community college –Program Review – Library - 2008
Internet II (Library) Basic Internet use (GCC)
5/13/03
14 GCC Staff Dev. Variety of informative
Sessions presentations from elections to
health care.
Peck, B.A. 29 Books in Print Training New features in BIP
Barbara, Music
Lib. Comp.
Syst. Tech.
OCLC Connexion training How to use OCLC Connexion
system to order and catalog library
materials
Williams, B.A. 11 - -
Sarah
Library
Tech. II
Wong, Joe J.D. 6 Certification 115 –Ex Unix admin/basic Unix
Lib. Comp. Libris
Systems
Coordinator
OCLC training Working w/OCLC catalog
@one Windows 2003 2003 AD – mgmt of Windows
server
Dreamweaver workshop Web page design w/ Dreamweaver
@One
Office 2007 workshop Using Office 2007
Yerissian, A.S. 10 - -
Scarlet
Lib. Tech I
ACADEMIC STAFF
Chin, Susie MLIS SCIL Interest Group Instruction Techniques
Librarian .60 Annual Day-Long
Workshops (3)
Demystifying Virtual Role and use of virtual
Communication: RSS, communication technologies in
Podcasts, Wikis and IM the library environment
Conference San Jose, CA
ALA Midwinter 5-day conference on various
Professional Conference topics related to library
(Seattle, WA) profession (i.e.: students with
disabilities, intellectual freedom,
community colleges, outreach
and advocacy, instruction, etc.)
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Glendale Community college –Program Review – Library - 2008
Washington Center Week-long immersion on how to
Summer Institute on develop a learning community
Learning Communities on GCC campus under Title 5
(Evergreen, WA)
Universal Learning Design First annual 1-day conference on
(Oakland, CA) implementation of Kurzweil
program to help engage students
in Basic Skills development
On Course Workshop Training based on Skip
Downing’s ―On Course:
Strategies for Creating Success
in College and in Life‖
Conversation with Dr. Learning Communities
Vincent Tito Specialist/Innovator
Blackboard Training See title of workshop
Governance Minutes
Workshop
SWOT Analysis: What is
Driving Policy in
Sacramento?
Student Learning
Outcomes Workshop
Turnitin Anti-Plagiarism
Software
Teaching as a Scholarly
Activity
Dreamweaver Online
Course
Getty, Nancy MLIS 5 CARL Conference (April
Librarian 2008)
LOEX 2008 (May 2008)
SCIL Works 2008 Information competency as
cognitive process,
Problem-based learning,
scaffolding teaching/learning
process
Information Competency Exchange of information about
Grad. Requirements at strategies, programs, standards,
California’s Community etc. at other colleges in
Colleges – Diablo Valley California
College, March 23, 2007
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ACRL 2007 Teaching/learning theory,
classroom technology,
assessment, constructivist
teaching methods, library/faculty
collaboration, technology and
change in academic libraries
LOEX 2007 Library/faculty collaboration,
technology mediated instruction,
gaming as instruction, library
instruction to English language
learners,
Designing Effective Short Designing effective Short
Writing-to-Learn Writing-to-Learn assignments
Assignments Workshop,
GCC, Oct. 25, 2007
Collaborative Learning Collaborative learning
Techniques Workshop, techniques
GCC, Sept. 28, 2007
SCIL Works 2007 Student-centered
teaching/learning, distance
education, cognitive dissonance
SCIL Spring Program 2006 Assessment of Information
Competency ―one-shot‖
instruction sessions
SCIL Works 2005 Library marketing, instructional
technology, evidence-based
programming, student
engagement
ACRL Institute for Psychology of learning,
Information Literacy presentation techniques,
Immersion Program (2004) information literacy theory,
information literacy assessment,
curriculum development
SCIL Spring Program 2003 Information literacy outreach
programs to: high schools,
minority groups, faculty, etc.
Jones, Brenda M.L.S. 17 Winter 2002 – Asilomar Spring 2003-MS Excel I and II
Librarian Leadership Skills Seminar, training at GCC
Monterey
Spring 2002 – Voyager Fall 2006-Contribute training at
User Group Meeting, GCC Library
Chicago
Fall 2002 – Attended
Information Competency
Presentation at GCC
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Winter 2003 – Voyager Training on library computer
User Group Training, system
Santa Ana
Spring 2003 – College
Services Division Retreat,
GCC
Spring 2003 – InfoPeople
Workshop on Delivering
Effective Presentations,
Cerritos
Spring 2004 – GCC
Librarians’ Retreat, Eagle
Rock
Spring 2004 – FACCC Out of Classroom Faculty
Workshop, Whittier training
Spring 2004 – GCC
Conflict Resolution
Workshop, Glendale
Spring 2004 – CARL California Academic Libraries
Conference, Pasadena Conference
Fall 2004 – Council of
Chief Librarians’
Technology Workshop,
Ontario
Fall 2004-GCC Librarians’
Retreat, Pasadena
Fall 2006-CLA
Conference, Sacramento
Fall 2006-GCC Librarians’
Retreat, at GCC
Fall 2007-Protecting
Library & Archive
Collections workshop, San
Marino
Winter 2008 – Council of Find out about new library
Chief Librarians’ Vendor online databases
Fair, Ontario
Spring 2008 – Council of
Chief Librarians’
Workshop on SLOs,
Ontario
Kaye, Zohara MLIS 13 ESWUG Conference/ Access reports for collection
Librarian ExLibris (Feb 6, 2008) statistics; Shelf lister program
for weeding projects
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Glendale Community college –Program Review – Library - 2008
EndUser Conference Authority Control; WebVoyage
/Endeavor-ExLibris (Apr (OPAC) configuration
2007)
Infopeople: Hands on Book In-house book repair
Repair (Dec. 2006)
Connexion searching Searching, saving, editing in
(June, 2007) Connexion Client (OCLC)
Numerous webseminars for Such as ―what’s new‖ with new
Voyager ILS (2006-08) updates/versions.
Numerous webseminars for Such as searching in Literature
Gale (2006-08) Resource Center; Power
Searching across platforms, etc.
―Making sense of XML‖ XML is a web design language
(UCLA workshop June
2004)
―Creating and Presenting
Cultural Programs in Your
Library‖ (UCLA workshop
May 2004)
―Reader’s Advisory 101‖ How to make recommendations
(UCLA workshop March to readers
2004)
―Diversity Workshop‖ Issues of diversity including
(UCLA May 2003) patronage, staffing, collection
development, etc.
―Cultural Diversity How interpersonal relationships
Summit V‖ (Apr 2003) shape and are shaped by cultural
awareness; biases and prejudices
and how to overcome them.
Infopeople: Customer How to provide service to
Service in a Multiethnic library patrons that is culturally
Society (Feb 2002) sensitive.
Fall 2006-Contribute Web Design
training at GCC Library
Fall 2006-GCC Librarians’
Retreat, at GCC
Moving Up to Office 2007 Training on Microsoft Office
2007 programs
Moore, MLS, 7 LOEX Conference – 2003- Information competency
Deborah MFA 2007 instruction, student learning
Librarian outcomes assessment,
collaborative learning
techniques, problem-based
learning, constructivist
teaching/learning methodology,
etc.
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Glendale Community college –Program Review – Library - 2008
CARL Conference as Information competency
presenter and attendee – instruction, student learning
2004 & 2006 outcomes assessment,
collaborative learning
techniques, problem-based
learning, constructivist
teaching/learning methodology,
etc.
ACRL Conference as Information competency
presenter – 2003 & 2005 instruction, student learning
outcomes assessment,
collaborative learning
techniques, problem-based
learning, constructivist
teaching/learning methodology,
etc.
CLA Conference as Information competency
presenter – 2003 instruction, student learning
outcomes assessment,
collaborative learning
techniques, problem-based
learning, constructivist
teaching/learning methodology,
etc.
Skip Downing’s On Course Student engagement techniques,
Workshop -- 2001 student learning outcomes, etc.
German 101 & 102 at GCC Third language experience.
-- Fall 2003 and Spring
2004
German 3 & 4 at PCC – Third language experience.
Spring 2006
Assuring Improvement in Student learning outcomes
Student Learning, Glendale improvement.
– Sep. 2004
SLO Workshop in Costa Student learning outcomes
Mesa -- 2005 improvement.
CARL-SCIL Workshops: Information competency
Jan. 2005: Innovation and instruction, student learning
Information Literacy outcomes assessment,
May 2005: Making the collaborative learning
Most of One-Shots techniques, problem-based
Feb. 2006: From Design to learning, constructivist
Delivery: Developing and teaching/learning methodology,
Managing Instruction etc.
Projects and Programs
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Glendale Community college –Program Review – Library - 2008
May 2006: Assessing the
One-Shot Library
Instruction Session
CARL Pre-conference: Student learning outcomes
Beyond Usage Statistics: improvement, assessment,
WASC and Library accreditation preparation, etc.
Contributions to
Educational Effectiveness
and Student Learning –
April 2006
4.01 B. Professional Activities
Instructions: Use the completed survey responses to Questions 6 to fill in the data below.
Grants Scholarly Projects/ Research/ Publications
Sabbaticals Presentations
Chin, Susie 1) Co-authored 1) Career Day Speaker at
Chaparral article, Middle School
―Your Best Friend on
Campus: What Can the
GCC Library Do for
you?‖
2) Presentation of
―Information Competency
Program at GCC‖ to Title V
ACE Cohort
Getty, Nancy ―Campus Collaboration LOEX 2007 - ―Campus
to Build a Series of Collaboration to Build a
Information Series of Information
Competency Competency Workshops‖
Workshops‖ (accepted
for publication 2007)
SCIL Works 2006 –
―Classroom Observations: a
First Step Toward Assessing
Student Learning Outcomes‖
Community College Summit
2005: Information Literacy
Across Our Curricula (at CSU
Los Angeles)
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Jones, Brenda
Winter 2002- Fall 2005-Spring
Spring 2002, 2006. On
Worked on Sabbatical-Full-
Library TMAPP time student at
Grant Fuller Theological
Seminary
Winter 2005,
Summer 2005, and
Fall 2006-
present*, Part-time
student at Fuller
Theological
Seminary working
on MA in
Theology
Kaye, Zohara
Thesis publication June International Library
2005 ―Representation Information and Analytical
of critical and cultural Center (ILIAC) Conference at
content in Library and UCLA – presentation based
Information Science on Master’s thesis in progress.
curriculum.)
South Western
Anthropological Association
(SWAA) – presentation
―Bridging Two Worlds: the
role of Buddhist Monks in
healing ceremonies among
Cambodians in Long Beach.‖
Moore,
Deborah
Participated in ―Campus Collaboration Campus Collaboration to
Fund for to Build a Series of Build a Series of Information
Student Success Information Competency Workshops.
(FSS) grant Competency Presented with Nancy Getty,
Workshops‖ (working LOEX 2007.
title) by Deborah
Moore and Nancy
Getty. Library
Orientation Series
(LOEX 2007
Proceedings), from
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Glendale Community college –Program Review – Library - 2008
Pierian Press.
(forthcoming)
Fund for ―Information Classroom Observations: A
Instructional Competency First Step Toward Assessing
Improvement Instruction in a Two- SLOs – presented at CSU San
(FII) grants Year College: One Size Marcos, Feb. 2006 as a CARL
Does Not Fit All.‖ and SCIL workshop.
Co-authored with Steve
Brewster, Cynthia
Dorroh, and Michael
Moreau.
Published in Reference
Services Review, 2002.
(Related to the
presentation ―Raising
Consciousness . . .‖
Assessment Awareness: What
Do We Expect Anyway? –
presented at the CARL
conference in 2004.
Practical Ways to Integrate
Information Literacy into the
Curriculum on a Shoestring
Budget: Three Community
College Approaches –
presented at the Association
of College & Research
Libraries (ACRL) conference
in 2003.
Information Competency
Instruction at Glendale
Community College –
presented at the CLA
conference in 2003.
Raising Consciousness, Rising
Consciousness: Ongoing
Information Literacy
Awareness and Initiatives
across the Curriculum –
presented at the LOEX-of-the-
West conference in 2002 with
Cynthia Dorroh and Michael
Moreau.
Approximately 10 other
presentations at
California community
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Glendale Community college –Program Review – Library - 2008
colleges about GCC’s
innovative information
competency instruction
program – from 01 to 06.
Using the information from 4.01 A and 4.01 B:
1. How are the strengths and experiences of staff being used effectively to improve student
outcomes?
Many of the library classified staff are interested in upgrading their skills by participating in staff
development opportunities and outside training relating to their jobs. The library supports their
continued training by providing opportunities and funding. Librarian coordinators suggest and
encourage participation in staff development.
Librarians themselves are continually updating their skills by attending conferences and workshops.
They also work collaboratively to share information gained. Efforts have been made to include
faculty from across the campus and to educate them about the ways the library and information
competency can benefit their students.
2. How have these skills improved services that you provide?
All formats of library classroom instruction including credit, workshops and orientation sessions
have benefited by the improved instructional skills gained by the librarians’ participation in
conferences and training opportunities. These improved instructional skills have also benefited
faculty campus wide by providing venues for sharing experience. Outreach to faculty through
Reference Desk interactions, division liaison responsibilities, Research Across the Curriculum and
other activities have improved the quality of faculty library and research assignments and improved
student research skills and success.
3. What else (if anything) is indicated by the program data? Please comment.
Libraries are heavily impacted by technology which is in a constant state of change. It is critical that
not only the library faculty, but all library staff continually upgrade their skills and knowledge of
library programs, software, databases and new methods of including them to provide better and
wider access to library services. Community college libraries are now adopting Wikis and BLOGs
to keep students and faculty abreast of library events and activities. Instant messaging is being used
at reference desks to provide immediate responses to queries from students not at the desk, whether
they be at the satellite campuses, elsewhere on campus or even at some distance in the library.
Glendale College library has not has sufficient professional staff to investigate these technologies,
let alone adopt any that seemed appropriate.
There are insufficient librarians to provide all the services currently undertaken by the library. The
fact that they are spread so thin means that most activities are limited in their scope and
consequently their influence.
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4.02 Committee Participation
Instructions: Use the completed survey responses to Question 7 to fill in the data below.
Insert more rows to the table if needed.
Program Staff Governance Other Campus Other Campus
Committees Committees Participation
Classified
Beckett, Russell Program Review Reader for Eclipse-
Validating Committee campus literary
–Athletics journal
Darakjian, Vivian Website Oversite- Recognition/Retirement Classified Council
2008 luncheon Committee- – active fundraiser
several years
Program Review
Validating Committee-
Alumni Assoc. 2006
Wong, Joe Campus-wide
Computer
Coordinating
Committee 2006+
Academic
Chin, Susie Research Across the
Curriculum (RAC) Co-
chair fall 2006.
Title V- Achieving
College Excellence
Getty, Nancy Library & Research Across the AMP mentor
Information Curriculum (Co-Chair (2006)
Competency 2007-2008)
Committee
(member)
Academic Senate, MASTER mentor
Senator at Large, 2006- (2007-08)
2009
Academic Senate Task
Force on Faculty
Information (Chair)
Writing Across the
Curriculum (member)
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Jones, Brenda Winter 2002- Winter 2002-Spring Spring 2002,
Summer 2005, 2005, Guild Member of English
Campus-wide Negotiating Team faculty hiring
Computer committee.
Coordinating
Committee
Fall 2002, Spring 2003-Spring Fall 2002-Spring
Instructional 2004 Guild 2003, Chair of
Technology Executive/Secretary Shelley Aronoff’s
Committee tenure committee
(fourth year)
Spring 2007- Spring 2002-Guild Fall 2002-Spring
present, Campus level pay proposal sub- 2003, Chair of
Development committee Deborah Moore’s
Committee tenure committee
(one year)
Fall 2007-present, Spring 2003, Chair of Fall 2003,
Curriculum & Validation Team for Participated in
Instruction Student Services Labs Adjunct librarian
Committee (long- Program Review evaluations: Jensen
term proxy for & Whalen
Shelley Aronoff)
Fall 2003, Guild Audit Spring 2004-
Committee Member of
Administrative
evaluation
committee:
Swinton
Spring 2004, Guild Spring 2004,
hours/units task force Member of College
Services Division
Scholarship
Committee
Winter 2002-Summer Spring 2004, Chair
2005 and Fall 2006- of Librarian Faculty
present, Program Hiring Committee
Review Committee
Summer 2007-present,
Facilities Master Plan
Task Force
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Fall 2007, Guild Fall 2004,
Committee on Adjunct Participated in
Assignments in Student adjunct librarian
Services Division evaluations: Quast
& Trzeciak
Fall 2007 – present, Spring 2005,
Student Learning Member of
Outcomes Committee Business Law
faculty hiring
committee
Fall 2007, Chair of Spring 2006,
Validation Team for Participated in
Foreign Languages adjunct librarian
Program Review evaluation:
Kilbourne
Fall 2007, Chair of Summer 2006,
Validation Team for Member of
Humanities Program Librarian faculty
Review hiring committee
Winter 2008, Chair of Fall 2006-present,
Validation Team for Mentor for Zohara
Fire Technology Kaye, faculty
Program Review librarian tenure
candidate
Fall 2006,
Participated in
adjunct librarian
evaluation: Jensen
Spring 2007,
Member of Credit
ESL faculty hiring
committee
Fall 2007-Spring
2008, Chair of
Nancy Getty’s
tenure committee
(one year)
Fall 2007,
Participated in 7
adjunct librarian
evaluations: Ayers,
Brogmus, Coates,
Cribbs, Knotts,
Quast, Sullivan
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Glendale Community college –Program Review – Library - 2008
Kaye, Zohara Technology Validation Team Division meetings-
Mediated participant for Program Credit ESL
Instruction, 2006- Review of Continuing
2010 Education, Business
and Life Skills Division
(Library and Division meetings –
Information Non-Credit ESL
Competency
Committee, 2007
Division meetings –
Continuing
Education, Business
and Life Skills
Moore, Deborah Library & Writing Across the Library Liaison to:
Information Curriculum (WAC) – Mathematics
Competency 2003-2004 Social Sciences
committee – 2001- Technology &
2007 Aviation Divisions
Student Affairs – Research Across the
2001-2002 Curriculum (RAC) –
2004+
Technology Academic Senate:
Mediated College Services
Instruction (TMI) – Division Senator–
2003 2004+
Senate Executive as
Secretary – 2005/2006
and 2006/2007
Associate Dean,
Library & Learning
Resources hiring
committee – 2005/2006
Technical Services
Librarian hiring
committee – 2006
Instruction Librarian
hiring committee –
2003
Core Competencies
Committee – 2005-
2006
Student Learning
Outcomes (SLO) –
2003+
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Total staff Total governance. Total other coll. com Do not include this
_18______ com __7_____ __16___ column in CPF
(2007-08)_ below.
CPF index (Committees per full-time staff in the program) (most recent year)
[Total Committees divided by Total number of full-time staff]: #______1.27___
_______________________________________________________________
1. Given the data, discuss the staff involvement in campus activities.
The faculty librarians are appropriately involved, if not overextended, in governance and
other college participation, given their work load. The library classified staff do not
participate much in governance or other campus committees. Half of the public services
staff are less than full time and several work evenings making it difficult for them to
participate; however, day staff should be encouraged to increase their involvement to
achieve a better balance between faculty and classified staff campus participation.
4.03 Special Accomplishments
Instructions: Use the completed survey responses to Question 8 to fill in the data below.
Insert more rows to the table if needed.
Program Professional New Programs Staff Development Leadership Roles
Staff Assignments Developed Workshops Advisory Groups/
Taught Committees
Chin, Susie Coordinator for Staff Development
Collection Presentation on
Development ―Avoiding
Plagiarism‖
Getty, Nancy Coordinator for Developed new RAC workshop, RAC co-chair
Library workshop Sept. 13, 2007 – (2007-2008)
Workshop ―Citing ―Defining
Program Sources‖ Information
Competency‖
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Glendale Community college –Program Review – Library - 2008
Research RAC faculty RAC workshop, Academic Senate
Across the colloquium Oct. 30, 2007 – Task Force on
Curriculum Co- (Spring 2008) ―Applying Core Faculty
Chair Competencies to Information
Student Research (Chair) 2007
RAC/WAC New
Faculty
Orientation, Oct.
2007
―Best Practices in
Educational
Technology‖,
GCC, Aug. 30,
2007
Jones, 2002-Summer
Brenda 2005,
Responsible for
Coordination of
Library
Technical
Services area
Summer 2003
and Fall 2006,
Responsible for
managing
Library’s
Voyager
System
Upgrade
Fall 2006-
present,
Coordinator for
Library
Reference
Services and
Online
Resources
Kaye, Zohara 2006-present, New
Coordinator for classification
Technical scheme for ESL
Services and Graded Readers
the Library
Web Site
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Glendale Community college –Program Review – Library - 2008
Developed bulk
import process
for adding
records to the
catalog
Established
processes for
using the Online
Computer
Library Center
Connexion
service for
cataloging new
materials
Moore, Coordinator Created three Information Library
Deborah Credit Library new workshops Competency Orientation
Instruction for the library Instruction at Exchange
information GCC: Four (LOEX) Advisory
competency Models, Nov. 14, Council, 2003-
workshop 2002 present
program
Program Planning advisor
Review and committee
document for member for
Library LOEX 2007
Sciences (hosted by SCIL),
May 2007.
Community Chair of SCIL (a
Colleges CARL interest
Director-at- group), 2004.
Large and
Southern
Campus
Liaison
Coordinator for
CARL,
ACRL’s
California
Chapter, 2005-
2007.
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Glendale Community college –Program Review – Library - 2008
Member of the Coordinator for
Library and the Regional
Learning Immersion
Resources program, (hosted
Advisory by SCIL), July
Committee as 2004.
well as the
Counseling and
Library Faculty
Issues
Committee for
the Academic
Senate for the
California
Community
Colleges, 2004-
2005.
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Glendale Community college –Program Review – Library - 2008
Section 5. Program Plans
Strategic Master Plan Goals:
Goal 1 Focus the educational program on core competencies throughout
the curriculum.
Goal 2 Increase the quantity and variety of learning opportunities that promote
student success.
Goal 3 Make the college more responsive to student needs.
Goal 4 Streamline the delivery of student services and increase student success
by focusing on preventive services.
Goal 5 Expand educational programs and services through the South
Glendale complex.
Goal 6 Increase collaboration with the K-12 system and the college’s GED
program to provide a seamless transition from high school to college.
Goal 7 Increase faculty and staff excellence in all aspects of college operations.
Goal 8 Improve the efficiency of administrative services and the revenue
generation ability of the college.
Goal 9 Improve the data collection and integration of the planning and
budgeting process.
Goal 10 Upgrade the college’s information technology infrastructure and its
management information system.
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5.01. Planning Assessment
Reflect on your previous plans, which include your recent Educational Master Plan (EMP) report.
A copy of this report is located in your 2008 Program Review Orientation Notebook. List the
program goals that were previously identified and have been accomplished to date. How did the
implementation of these plans improve your program?
Educational Master Plan was originally drafted in 2004 and slightly revised for
2006-2011. It contained several three to five year program goals. The one which we
have begun to accomplish relates to library service at the Garfield Campus:
”Currently there is no library service at the Garfield Campus. This is a great disservice to
noncredit and adult and community learners. Planning for a combined public/college
library in south Glendale is a high priority both for the public library and GCC library.
[SMP Goal 5]‖
The Glendale Public Library has backed away from a combined public/college library
and has opened a store front branch in Adams Square. The GCC Library has continued to
pursue and has begun to initiate library services to students at the Garfield Campus.
Accomplishments:
Provide limited information competency workshops for high school students at
Garfield Campus.
Collection of print materials including books and periodicals for continuing
education and ESL students.
Provide Ex Libris circulation system for the Garfield campus.
Install security system.
Trained Garfield staff to circulate and shelve materials.
Initial assessment of success and additional needs.
The addition of even these minimal library resources and services has greatly enhanced
the college’s ability to serve students in non-credit at the Garfield Campus.
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Library and Learning Resources Technology Plan 2007-2012 contains a number of
goals for library technology. Efforts and accomplishments relating to this plan are
listed below.
1. Maintain an automated library system with broad functionality at all campus sites.
The integrated library system (Voyager) has been upgraded. The online public
access catalog (OPAC) searches have been restructured. The search screens have
been updated and simplified with improved tips to help users and to assist
librarians.
These improvements to the Library’s online public access catalog (OPAC) organized the
contents more accurately which makes it easier for students to use the catalog and to
retrieve more relevant results.
2. Maintain and improve on and off campus web access to Library and Learning
Resources materials and services including Section 508 compliant web sites.
The library web site was completely redesigned and updated using Dreamweaver
and Contribute (content management system); Library staff and the web designer
conducted usability studies.
The site now meets Section 508 standards.
The redesigned web site is easier for students to use to locate library services and
materials. It can now highlight library news, events and tips. The addition of a content
management system and overall update has resulted in making it easier for library staff to
maintain and keep current. Students with disabilities can now access the site.
3. Maintain a collection of library materials both in print and electronic formats.
In the past year (2007-08) the library added 2476 new volumes and removed 3531
volumes to our print collection. 3153 new electronic books were added and 129
―vetted‖ web sites were cataloged. The number of database subscriptions remained
static at 42.
It is critical and a part of the library’s mission to have current, accurate, diverse and
reliable collections available for student research and to support the ever changing
curriculum. Students and faculty expect the materials available from the library to be
accurate. Removing the 3531 outdated volumes and replacing many of them with more
appropriate materials results in better service to students, improved student learning
outcomes and greater satisfaction.
4. Technology must be acquired, maintained and upgraded in all Learning Resources
facilities.
Computers in both the Library instruction room (LB313) and the reading room
were upgraded.
Five laptop computers with MSOffice were made available to circulate to students
Educational Master Plan
in the Library.
Subject authority files were acquired and added to the library OPAC. Library 44
Glendale Community college –Program Review – Library - 2008
5.02. Five-Year Educational Plan
Please develop a five-year plan for program improvement using the sample template below as a guide. Try to
be as specific as possible about what you hope to accomplish, what resources are needed, and the tasks
involved to accomplish your plans. Insert or delete rows to your tables each year as needed.
The achievement of this Five Year Plan is dependent on funding and resources.
Year One (2008-2009) SMP
GOAL #
Growth Increase student use of library services and resources. 1, 2, 3, 5
Increase the number of students participating in information 1, 2, 3, 5
competency instruction by providing additional opportunities,
methods and availability.
Increase breadth of participation in selecting and maintaining 2, 7, 10
library collections.
Increase library collections in quantity, variety and quality. 2, 3
Functions / Library General 1.01.1
Services Respond to student input gained through the Spring 2008 Student 3
Survey of Library Services to improve facilities.
Provide technical assistance to students using the library’s 2, 3
physical and online resources during late afternoon and evening
hours.
Revise, administer and review data collected in the spring Student 3, 7, 9
Survey of Library Services.
Develop a comprehensive emergency plan to assure human safety 3, 7
and the security of library materials and equipment.
Reference Services 1.01.2
Develop student learning outcomes for reference services. 3
Revise/update the online reference manual to incorporate changes 7
in policies and procedures.
Revise library handouts on citation styles, Annotated 2, 3
Bibliography, Biography Resource Center, LexisNexis
Academic, and NetLibrary.
Provide ongoing training of current adjunct reference librarians. 7
Complete assessment of materials pulled from the reference
collection to consider for weeding/replacement. 3
Provide limited reference services at the Garfield campus funded
by the Basic Skills Grant. 2, 3, 5
Develop tools for identifying user needs and assessing reference
services at Garfield campus, funded by the Basic Skills Grant/ 2, 3, 5
Circulation/Reserve/ILL 1.01.3
Maintain appropriate and responsive levels of service at the
circulation desk.
Explore technology for online reserves. 3
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Glendale Community college –Program Review – Library - 2008
Instruction (Non-Credit) 1.01.4
Revise workshops, based on assessments, in order to increase 2, 3
student engagement in IC skills acquisition.
Add new workshops to IC workshop series in order to broaden 1, 2, 3
workshop content to incoming and ESL student populations.
Provide Information Competency workshops and orientations at 1, 2, 3
the Garfield campus funded by the Basic Skills grant.
Technical Services 1.01.5
Update library technical services workflows (acquisitions, 1, 2, 3, 5
cataloging, and physical processing) by automating repetitive
tasks.
Decrease time between selecting library materials and having 7
them available to students by streamlining the workflow and
automating tasks.
Create an online manual outlining procedures for technical 3, 7
services (including acquisition, cataloging and processing of
materials).
Develop a plan for a systematic method of checking continuations 7
titles for newer bibliographic records, online availability, and
analyzing usage statistics to recommend for discontinuation when
appropriate. 3
Virtual Library/Web Resources 1.01.6
Develop and implement a plan to collect usage data of the library
web site and subscription databases. 2, 3
Develop new content and update the news/tips/featured sections
of the library homepage weekly 2, 3
Check for online access of continuations titles, including
government publications and research reports, and add searchable 2, 3
holdings record in the Library Catalog when access is available.
Library Outreach/Division Liaison 1.01.7
Begin to develop a faculty survey to determine contacts, 2, 10
satisfaction, and needs.
Collection Development 1.01.8 2, 3
Increase access to electronic resources such as e-books,
subscription databases, and free web resources. 1, 2, 3, 5
Develop a plan for effective collection development including:
o Additional faculty participation 1, 2, 3, 5,
o Collection analysis 7
o Assessment of weeding projects 1, 2, 3, 5
Select and purchase library materials for the Garfield campus
funded by the Basic Skills Grant. 3
Glendale College Archives 1.01.9
Assess Archives room environment with regard to temperature
and humidity and acceptable preservation ranges. 2, 3
Develop content and design for an archives web page. 2, 3
Assess needs and explore options for digitizing selected archival
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Glendale Community college –Program Review – Library - 2008
files such as newspapers and scrapbooks. 2, 3
Explore means of making GCC archival finding aids available on
the GCC website and the Online Archive of California (OAC)
Begin photograph identification project. 2
Staffing Library General 1.01.1
Add a part time library technician/instructional computer lab tech 3, 7
for evening hours.
Instruction (Non-Credit) 1.01.4 1, 2, 3, 7
Recruit and train adjunct librarians to teach in IC workshop
program. 1, 2, 3, 7
Explore strategies for retention of adjunct instruction librarians.
Technical Services 1.01.5
Develop a technical services manager opportunity. 7
Facilities Library General 1.01.1
and Replace damaged fabric on library carrels. 3
Equipment Replace damaged chairs. 3
Develop a plan for additional shelf space for materials at the 1, 2, 3, 5
Garfield campus
Instruction (Non-Credit) 1.01.4
Develop a plan to gain access to additional classroom/lab space in 1, 2, 3, 5
which to teach the workshops both on the main campus and at
Garfield.
Technical Services1.01.5 7
Identify additional office space for new manager position.
Technology Library General 1.01.1
and Maintain and upgrade library technology; repair equipment as 3, 10
Learning required and replace oldest public computers.
Resources Upgrade to Voyager 7 at the end of Spring 2008 3, 10
Collection Development 1.01.8
Maintain instructional collections in a variety of formats at the 2, 3
current or higher level in order to meet student needs.
Glendale College Archives 1.01.9
Assess technology needs for archival identification, use and 2
preservation
Begin to acquire hardware and software for digitization and print 10
correction.
Other
Year Two (2009-2010)
SMP Goals
Growth Continue to increase student use of library services and 1, 2, 3, 5
resources.
Continue to increase the number of students participating in 1, 2, 3, 5
information competency instruction by providing additional
opportunities, methods and availability.
Continue to increase breadth of participation in selecting and 2, 10
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Glendale Community college –Program Review – Library - 2008
developing library collections.
Functions / Library General 1.01.1
Services Revise, administer, and review data collected in the spring 2, 3
Student Survey of Library Services and use to revise plans,
SLOs and to improve services and student learning outcomes.
Train staff and implement comprehensive emergency plan.
Develop a plan to increase awareness of library services for 3, 10
GCC students, possibly including tours, orientations, 3
promotional information, or advertising the library where the
students are.
Reference Services 1.01.2
Develop criteria for measuring whether students have
achieved the student learning outcomes for reference 3
services.
Develop a plan to expand reference services to off site
students including those at Garfield. 1, 2, 3, 5
Revise/update the online reference manual to incorporate
changes in policies and procedures. 7
Revise library handouts on various databases.
Provide ongoing training of current adjunct reference 2, 3
librarians and training of new adjunct reference librarians. 7
Explore alternative methods of delivering reference services
to students. 2, 3
Circulation/Reserve/ILL 1.01.3
Maintain appropriate and responsive levels of service at the
circulation desk. 3
Pilot online reserves if indicated by prior year’s exploration.
Instruction (Non-Credit)1.01.4 2, 3
Investigate current technology applications for automation of
IC workshop content. 1, 2, 3
Outreach to faculty in order to develop strategies for infusing
IC Workshops more into the context of the GCC curriculum. 1, 2, 3, 7
Investigate means of most effectively incorporating IC
Workshops into new block scheduling.
Revise and increase workshop curriculum by developing and 2
offering appropriate information competency workshops for
basic skills students. 1, 2, 3
Technical Services 1.01.5
Revise technical services workflow based on changes
associated with Voyager 7 upgrade
Revise/update the technical services online manual to 7, 10
incorporate changes in policies and procedures.
Implement a systematic method of checking periodicals titles 7, 10
for newer bibliographic records, online availability, and
analyzing usage statistics to recommend for discontinuation 3
when appropriate.
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Glendale Community college –Program Review – Library - 2008
Virtual Library/Web Resources 1.01.6
Begin analysis of library web site and subscription databases
usage data.
Continue to develop new content and update the 1, 2, 3
news/tips/featured sections of the library homepage weekly
Explore technology to link records of print periodicals to 2, 3, 10
online holdings where full-text is available.
Begin an evaluation of online databases based on curriculum 2, 3
support and usage statistics.
Library Outreach/Division Liaison 1.01.7 2, 3
Implement and analyze the results of the faculty survey (to
determine contacts, satisfaction, and needs).
Collection Development 1.01.8 2, 3
Continue reference weeding project by selecting a specific
area of the collection to evaluate.
Begin review of library continuations list. 2, 3
Implement effective collection development strategies,
including 2, 3
o Streamline and improve means by which faculty can
contribute to collection development
Explore means of engaging more faculty 2, 3, 7
participation in collection development for
specific subject disciplines
Actively promote collection development to
faculty via liaison efforts 2, 3
o Collection analysis and assessment of print book and
periodicals collections
Glendale College Archives 1.01.9
Develop a plan to improve Archives room environment with
regard to maintaining temperature and humidity inacceptable
preservation ranges. 2
Upload archives web page and assess usage. 2
Begin digitization project (dependent on funding). 2, 3
Begin to make finding aids available online.
Explore options for migration of VCR and audio tapes to
gold DVDs and CDs.
Staffing Library General 1.01.1
Request funding for staff development sufficient to enable 7
both library faculty and classified staff to maintain currency
and upgrade skills for maximum job performance.
Request an additional librarian to: 1, 2, 3, 7
o Develop basic skills level workshops and teach them.
o Provide greater outreach and faculty support; assume
division liaison responsibilities for 2 divisions.
Circulation/Reserve/ILL 1.01.3
Request addition Library Assistant/Technician to assist in at
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Glendale Community college –Program Review – Library - 2008
Circulation. 3, 7
Instruction (Non-Credit) 1.01.4
Implement strategies for retention of adjunct instruction
librarians 7
Facilities and Library General 1.01.1
Equipment Develop a plan for additional library space at the Garfield 1, 2, 3, 5
campus.
Instruction (Non-Credit & Credit) 1.01.4
Implement plan to gain access to additional classroom/lab 7
space in which to teach the workshops both on the main
campus and at Garfield.
Technical Services 1.01.5
Create additional office space for new manager position. 1, 2, 3, 5
Technology Library General 1.01.1 and Collection Development 1.01.8
and Learning Maintain and upgrade library technology. 3, 10
Resources Acquire book vendor subscription or explore alternatives that 2, 3, 7
promote faculty involvement in collection development
Collection Development 1.01.8
Maintain instructional collections in a variety of formats
sufficient to meet student needs. 1, 2, 3
Year Three (2010-2011)
SMP Goals
Growth Continue to increase student use of library services and
resources
Increase the number of students participating in information
competency instruction by providing additional
opportunities, methods and availability.
Functions / Library General 1.01.1
Services Revise, administer, review data collected in the spring 2, 3
Student Survey of Library Services and use to revise plans,
SLOs and to improve services and.student learning
outcomes.
Extend library hours to meet student needs. 2, 3
Develop promotional activities such as tours, orientations, 2, 3
promotional information, or advertising the library where
the students are.
Collect data and review the effects of class scheduling 3
changes on library usage.
Reference Services 1.01.2
Evaluate/assess whether students achieved the student 2, 3
learning outcomes for reference services
Revise/update the online reference manual to incorporate 7
changes in policies and procedures
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Glendale Community college –Program Review – Library - 2008
Revise library handouts on various databases 2, 3
Provide ongoing training of current adjunct reference 3, 7
librarians
Implement trial of alternative methods of delivering 2, 3
reference services to students
Work with Garfield Campus staff to develop a plan for 2, 3, 5
reference services at the Garfield Campus
Circulation/Reserve/ILL 1.01.3
Maintain appropriate and responsive levels of service at the 3
circulation desk.
Expand and publicize availability of online reserves if 3
warranted based on prior year’s pilot project.
Instruction (Non-Credit) 1.01.4
Assess and revise workshop delivery and content in order to 1, 2, 3
keep up with current research technologies as well as
changing student needs.
Implement revised IC Workshop schedule. 2, 3
Technical Services 1.01.5
o Develop a plan for adding electronic holdings to print 2, 3
subscriptions in the Library Catalog.
o Revise technical services workflow based on changes in 7
software and technology
o Revise/update the technical services online manual to 7
incorporate changes in policies and procedures
Virtual Library/Web Resources 1.01.6
o Make changes to the Library web site based on usage data. 2, 3
o Continue to develop new content and update the 1, 2, 3
news/tips/featured sections of the library homepage weekly
o Develop a plan to keep current with emerging content 10
management technologies
o Make decisions regarding renewal of online databases based 1, 2, 3
on the evaluation conducted in 2009-2010
Library Outreach/Division Liaison 1.01.7
Make changes to outreach programs and liaison duties based 3, 7
on the results of the faculty survey (to determine contacts,
satisfaction, and needs).
Collection Development 1.01.8
Revise Collection Development Policy 2, 3
Assess efforts to streamline, and improve processes by 2, 3, 7
which faculty contribute to collection development efforts
Review assessment documentation for print book and 2, 3
periodicals collection
Compare revised Collection Development Policy with 2, 3
assessment of existing collections
Increase electronic resources such as e-books, subscription 2, 3
databases, and free web resources.
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Continue/complete reference weeding in the collection area 2, 3
identified in 2009-2010
Continue review of library continuations list, making 2, 3
recommendations for titles to discontinue or add
Glendale College Archives 1.01.9
Implement the plan to improve Archives room environment
with regard to maintaining temperature and humidity
inacceptable preservation ranges.
Continue digitization project (dependent on funding). 2
Continue to make finding aids available online. 2
Begin migration of VCR and audio tapes to gold DVDs and 2
CDs
Staffing Library staffing patterns will be sufficient to meet the needs of
students and to deliver a high level of library services and
resources.
Library General 1.01.1
Additional hourly librarian and classified funding to staff 2, 3, 7
extended hours.
Continue to request funding for staff development sufficient 2, 7
to enable both library faculty and classified staff to maintain
currency necessary for their job performance.
Virtual Library/Web Resources 1.01.6
Additional librarian to oversee online resources and 2, 3, 10
services.
Circulation/Reserve/ILL 1.01.3
Additional Library Assistant/Technician for circulation 2, 3, 7
/reserve desk.
Facilities and Library General 1.01.1
Equipment Collaborate with Garfield staff to identify and plan 1, 2, 3, 5
secondary effects space for library services.
Technology Library General 1.01.1
and Learning Maintain and upgrade library technology. 3, 7
Resources Maintain instructional collections in a variety of formats 1, 2, 3
sufficient to meet student needs.
Technical Services 1.01.5
Assess and evaluate effectiveness of book vendor 3, 7
subscription for in-house collection development workflow
as well as faculty use and involvement of collection
development
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Glendale Community college –Program Review – Library - 2008
National Center for Education Statistics 2006 Data
Appendix A-1
Total FTE 12 Gate Count
month Hours Open in in a Typical
Library Name Enrollment a Typical Week Week
Los Angeles Southwest College, CA 3,478 0 0
Los Angeles Mission College, CA 3,841 57 1,171
West Los Angeles College, CA 5,134 52 2,496
Los Angeles Harbor College, CA 5,363 62 5,269
Los Angeles Trade Technical College,
CA 7,371 49 2,700
Citrus College, CA 7,777 68 11,981
College of the Canyons, CA 8,630 65 6,682
Rio Hondo College, CA 8,930 63 6,789
Los Angeles City College, CA 9,308 58 12,000
Los Angeles Valley College, CA 9,483 64 4,602
Glendale Community College, CA
(Library of Interest) 9,593 64 12,645
Los Angeles Pierce College, CA 10,727 54 2,200
Chaffey College, CA 11,461 60 10,674
Mt San Antonio College, CA 15,631 72 8,357
Pasadena City College, CA 16,786 70 16,323
Santa Monica College, CA 17,519 70 25,415
East Los Angeles College, CA 18,338 67 23,000
Comparison Group Average 9,986 58 8,729
Comparison Group Median 8,930 62 6,682
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National Center for Education Statistics 2006 Data
Appendix A-2
Circulation
Transactions
Total (Including Total
Total FTE 12 Circulation Reserve Interlibrary Reserves) Per Interlibrary
month Transactions Circulation Loans Person Enrolled Loans
Library Name Enrollment (General) Transactions Provided (FTE) Received
Los Angeles Southwest College, CA 3,478 0 0 0 0 0
Los Angeles Mission College, CA 3,841 6,033 956 170 2 13
West Los Angeles College, CA 5,134 1,535 1,578 47 1 32
Los Angeles Harbor College, CA 5,363 4,487 854 119 1 239
Los Angeles Trade Technical College,
CA 7,371 5,814 914 7 1 38
Citrus College, CA 7,777 24,317 28,183 52 7 89
College of the Canyons, CA 8,630 24,587 8,125 37 4 91
Rio Hondo College, CA 8,930 46,809 10,058 97 6 39
Los Angeles City College, CA 9,308 42,338 58,051 494 11 60
Los Angeles Valley College, CA 9,483 23,736 12,473 110 4 66
Glendale Community College, CA
(Library of Interest) 9,593 19,500 33,861 109 6 103
Los Angeles Pierce College, CA 10,727 16,334 4,620 70 2 63
Chaffey College, CA 11,461 24,624 13,655 0 3 0
Mt San Antonio College, CA 15,631 26,005 26,381 0 3 27
Pasadena City College, CA 16,786 115,612 0 103 7 75
Santa Monica College, CA 17,519 36,403 50,046 7 5 6
East Los Angeles College, CA 18,338 32,402 13,942 134 3 254
Comparison Group Average 9,986 26,940 14,365 90 4 68
Comparison Group Median 8,930 23,736 8,125 52 3 39
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Glendale Community college –Program Review – Library - 2008
National Center for Education Statistics 2006 Data
Appendix A-3
Librarians
and Other Total
Librarians Professional All Staff Per
Total FTE Other and Other Staff Per Other 1,000
12 month Professional Professional 1,000 Enrolled Paid Student Total Enrolled
Library Name Enrollment Librarians Staff Staff (FTE) Staff Assistants Staff (FTE)
Los Angeles Southwest
College 3,478 0 0 0 0 0 0 0 0
Los Angeles Mission College 3,841 4 0 4 1.04 3 0 8 2.08
West Los Angeles College 5,134 4 0 4 0.78 6 1 12 2.24
Los Angeles Harbor College 5,363 4 0 4 0.75 4 0 9 1.69
Los Angeles Trade Technical
College 7,371 4 0 4 0.54 4 6 15 1.97
Citrus College 7,777 3 0 3 0.39 12 4 20 2.55
College of the Canyons 8,630 3 0 3 0.35 6 5 15 1.74
Rio Hondo College 8,930 7 1 8 0.9 9 0 18 1.99
Los Angeles City College 9,308 6 0 6 0.64 7 9 24 2.54
Los Angeles Valley College 9,483 5 0 5 0.53 7 2 15 1.61
Glendale Community College,
CA (Library of Interest) 9,593 5 1 6 0.63 11 2 21 2.15
Los Angeles Pierce College 10,727 4 0 4 0.37 4 1 10 0.94
Chaffey College 11,461 5 1 6 0.52 7 0 14 1.23
Mt San Antonio College 15,631 6 0 6 0.38 18 1 27 1.71
Pasadena City College 16,786 6 4 10 0.6 13 5 29 1.73
Santa Monica College 17,519 7 0 7 0.4 6 3 17 0.98
East Los Angeles College 18,338 6 0 6 0.33 7 4 17 0.93
Comparison Group Average 10,125 5 0 5 0.54 8 2 16 2
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Appendix B
LIBRARY STAFFING
Years 2001-02 2002-03** 2003-04 2004-05 2005-06 2006-2007 2007-2008
FT Faculty 5.00 5.00 4.00 4.50 5.00 5.00 5.00
Adjunct faculty in FTEF 2.30 1.70 1.70 1.30 1.30 1.90 2.12
Total FTE faculty 7.30 6.70 5.70 5.80 6.30 6.90 7.12
FT staff 9.00 8.00 8.00 8.00 8.00 8.00 8.00
PT staff in FTE 3.43 3.39 3.39 3.39 3.39 3.17 3.17
Total FTE staff 12.43 11.39 11.39 11.39 11.39 11.17 11.17
Total FTE staff & faculty 19.73 18.09 17.09 17.19 17.69 18.07 18.29
Appendix C
REFERENCE DESK
2001/2002 2002/2003 2003/2004 2004/2005 2005/2006 2006/2007 Fall 2007
Hours Open per Week (Fall & Spring) 64 64 64 64 64 64 64
Hours Open per Semester 1024 1024 1024 1024 1024 1024 1024
Hours Open per Year (includes short sessions) 3158 2812 2812 2812 2812 2739 1024
Hours Reference Desk Staffed (includes hours 2
librarians are at desk) 3549 3475 3985 3970 3594 3432 1295
Reference Transactions 24859 22117 25236 25024 22967 24947 10915
Reference Transactions per Librarian per Hour 7 6.4 6.3 6.3 6.4 7.3 8.4
Hours Reference Desk Staffed with Two Librarians 720 663 1173 1158 782 693 271
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Appendix D
CIRCULATION SERVICES
2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08
Total circulation (materials checked out) 49,191 52,892 56,357 54,889 53,361 55,702 67,515
Circulation of reserve materials 19,496 23,135 32,746 35,504 33,861 36,030 49,603
In-house use of materials 40,896 33,861 35,165 31,542 29,766 29,164 27,023
ILLs sent to other libraries 124 104 112 116 104
ILLs borrowed for GCC patrons 100 101 119 110 109
Documents delivered to other libraries 12 7 3 1 5
Documents borrowed for GCC patrons 16 6 11 23 29
E-book circulated 1,174 1,661 1,673 2,719 3,162 7,333 6,995
Garfield circulation (2/1/08-6/30/08) 475
Appendix E
NON-CREDIT INSTRUCTIONAL PROGRAMS
2001-02 2002-03** 2003-04 2004-05 2005-06 2006-2007 2007-2008
Workshops -- number of workshops 284 280 220 204 215 327 316
Workshops -- number of students 4,907 3,660 2728 3016 4452 5960 5194
Orientations -- number of classes 84 63 4 14 34 42 18
Orientations -- number of students 1,754 1,517 107 284 753 833 362
Total Number of Sessions 368 343 224 218 249 369 334
Total Number of Students 6,661 5,177 2,835 3,300 5,205 6,793 5,556
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Appendix F
TECHNICAL SERVICES
2001-02 2002-03 2003-24 2004-05 2005-06 2006-07 2007-08
Books--volumes added 2,744 2,643 1751 1585 1816 2682 2476
Books--volumes deleted 1,023 832 1156 603 2638 2070 3531
Books -- titles added 1392 1585 1712 2389 2169
Books -- titled deleted 935 459 2406 1701 2919
E-books added 2,620 2762 3,051 3031 3153 2970
Audio and video units added 62 56 37 42 51 50 7
Web sites cataloged 75 1,132 636 84 180 84 129
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