COMPLAINTS TRAINING
 A FREE Training Session For GP Surgery Practice Managers in
    NHS Mid Essex PCT (Would also be suitable for staff
        members handling complaints, eg Receptionist)

  Presented by:
     Linda Cutts, Audit Consultant and GP Practice Manager
     Bob Pearce, Complaints Manager, NHS Mid Essex

                            The meeting will commence
                            with a light lunch at 12.30

 The session will include:
    • Why complain?
    • The new regulations introduced in April 2009
    • The Complaint as a Learning Tool
    • Record Keeping
    • Overcoming the Difficulties

                                                         Venue and Date:
                                                                                                       Meeting Room A
   Tuesday 20th October 2009                                  12.30 to 4.00 pm                         NHS East of England Building
                                                                                                       Collingwood Road, Witham
                              ***      PLACES RESTRICTED TO ONE PLACE PER PRACTICE ***
           If you would like to attend, please return the slip below to the EQUIP office,
                     enclosing a refundable £50 deposit to secure a place.
Return to Jill McHale, EQUIP, The Education Centre, 8 Collingwood Road, Witham, Essex, CM8 2TT.
FAX: 01376 503815
I would like to attend the Complaints Training Session at Collingwood Road on the 20 October, 2009 and attach
a cheque in the sum of £50 to reserve my place and understand that this will be refunded when attending on the
day of the training, or will be cashed if I book a place and do not attend.

   Name:                                                                     Work Address:

   Job Title:

   E-mail:                                                                   Telephone:

   Please indicate if you have any special
   dietary requirements:

 Data Protection Act 1998. EQUIP enter delegate details onto a database. This information may be shared with other NHS organisations and event sponsors. If you do not wish
                                                       this information to be shared please contact the EQUIP office.

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