Title: Information Technology (IT) Specialist
Reports to: Support Services Director
Works with the Clinic administrative team and IT team to support and maintain the Electronic Health Records
(EHR) software, including all third-party add-ons to the EHR system. Assists with Clinic operations data
extraction/reporting and quality assurance (QA). Various other IT software/hardware support duties.
Provides support for the EHR software and a number of add-ons/enhancements to it. This includes
configuration, troubleshooting, creating & maintaining user accounts, software maintenance, and certain
types of upgrades.
Maintains a log of problems and fixes.
Trains and assists staff in using EHR add-ons.
Assists with Clinic day-to-day quality assurance and routine operations reporting.
Provides Clinic hardware support, including printers, desktops and laptops.
Assists with installation and maintenance of systems at various satellite locations, especially mobile
outreach and sites in Clackamas County.
Participates in discussions, events, workshops, and trainings offered by Outside In to foster cultural
Other duties as assigned.
Familiarity with common computer applications (such as MS Office) and operating systems.
Ability to learn new software.
Ability to work well with diverse staff.
Good communication and customer service skills. Able to work well with non-technical staff.
Good hardware skills, including the ability to rebuild workstations.
Good troubleshooting and problem-solving skills, including Microsoft Windows & Office, printers &
Ability and willingness to follow directions.
Committed to seeing assigned tasks through to completion.
Ability to work independently and stay on track.
Familiarity with SQL server, SQL queries, and ODBC connections.
Experience building Crystal Reports a plus.
Able to manage multiple tasks concurrently.
Minimum 2 years of relevant IT experience; additional experience a plus.
Supports agency mission and goals.