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					   Southern Universities Purchasing Consortium
              IT Hardware Maintenance Framework Agreement




              FRAMEWORK AGREEMENT
                        For the provision of
                IT Hardware Maintenance
     Period: 1 September 2008 to 31 August 2012

           OJEU Reference: 2007/S 153-190875

          Xenon Network Services Limited
                              Ref: 2007/03




 The Southern Universities Purchasing Consortium (SUPC) is an operating unit of
  Southern Universities Management Services, a Company limited by guarantee.
Registered in England and Wales (No. 2732244). Registered Charity No. 1042175.
   Registered Office: University of Reading, London Road, Reading, RG1 5AQ.



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                 Southern Universities Purchasing Consortium
                        IT Hardware Maintenance Framework Agreement




      SOUTHERN UNIVERSITIES PURCHASING CONSORTIUM

               SECTION l - FORM OF AGREEMENT

        FRAMEWORK AGREEMENT NUMBER: 2007/03
This Agreement between Southern Universities Purchasing Consortium (SUPC),
University of Reading, London Road, Reading RG1 5AQ, acting as lead
organisation on behalf its members, and members of the London Universities
Purchasing Consortium (LUPC), the Higher Education Purchasing Consortium,
Wales (HEPCW), the North Eastern Universities Purchasing Consortium (NEUPC),
the North West Universities Purchasing Consortium (NWUPC) and the Advanced
Procurement for Universities and Colleges (APUC Limited), and with the written
agreement of SUPC, other higher education institutions, Research Councils and
Regional Purchasing Consortia, hereinafter called the Buyer, and Xenon Network
Services Limited, Anchorage Court, Caspian Road, Atlantic Office Park,
Altringham, WA14 5HH hereinafter called the Supplier, and incorporates:

                   Section i      Form of Agreement

                   Section ii     Specification of Requirements

                   Section iii    Conditions of Framework Agreement

                   Section iv     Price and Service Schedule

                   Section v      Variations to Contract Terms


The period of this Agreement is from 1 September 2008 to 31 August 2012.

This Agreement incorporates the entire agreement between the parties hereto and
supersedes all previous negotiations, representations and agreements either written
or oral preceding the Agreement


A full list of the participating Consortia‟s members are available on the following
websites:

             SUPC                 www.supc.ac.uk
             LUPC                 http://lupc.procureweb.ac.uk
             HEPCW                http://hepcw.procureweb.ac.uk
             NEUPC                http://neupc.procureweb.ac.uk
             NWUPC                http://www.nwupc.man.ac.uk
             APUC Limited         http://www.apuc-scot.ac.uk/




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                                     IT Hardware Maintenance Framework Agreement



Signed for on behalf of the Supplier                              Signed for on behalf of the Buyer


Signed .............................................              Signed .........................................

Name        .............................................         Name         .........................................

Position .............................................            Position .........................................

Date        .............................................         Date         .........................................



Signed .............................................              Signed .........................................

Name        .............................................         Name         .........................................

Position .............................................            Position ………………………………

Date        .............................................         Date         .........................................




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                Southern Universities Purchasing Consortium
                        IT Hardware Maintenance Framework Agreement




     SECTION II - SPECIFICATION of REQUIREMENTS

1.   Scope of Service

     The purpose of the agreement is to keep all IT hardware equipment working
     and in a safe operable condition. All maintenance is to be carried out in
     accordance with the highest Industry Standards. This Agreement will be for a
     period of 4 years commencing 1 September 2008. Institutions will however
     choose a period of contract that suits their individual requirements.


2.   Equipment Covered by the Agreement

     The equipment covered under this agreement shall include all brands of
     desktop and portable computers including Apple Macs. The agreement will
     also cover desktop inkjet, impact and laser printers; colour laser printers; large
     networked workgroup printers; servers; scanners; all accessories and
     peripherals including monitors (screen size 19” and above); flat screen
     monitors. Maintenance for desktop, portable computers and Apple Macs shall
     cover the system unit (including cards, disk drives and all cables, keyboard,
     mouse and monitors. Maintenance of software is excluded in all cases.


3.   Response and Fix Times

     The Supplier must be able to receive maintenance calls by telephone, fax,
     and email and a personal response must be available between the hours of
     8.00am and 6.00pm each working day. The Supplier must be able to log
     service calls by serial number or Ethernet or Network address.

     The Supplier shall respond to the maintenance call within the times agreed in
     the individual equipment contract. All Equipment shall be fixed within two
     working days* of the maintenance call. If this is not possible the Supplier
     should offer the User loan equipment (see 5 below).

     The Supplier shall respond to all fileserver maintenance calls within the times
     agreed and work through until equipment is repaired and re-instated or as
     agreed in the individual equipment contract.

     *Working day shall be defined as the days of normal business of the
     institution, excluding Saturday, Sunday and national or local holidays (bank
     holidays). Often HEI's close for extended periods over Christmas and Easter
     and such days when it is not possible to gain access will not be counted in the
     fix time. NOTE: There may be a requirement in some HEIs for a 24hour, 7
     days a week service in respect of server equipment. In such cases this will be
     subject to local agreement between Supplier and HEI.



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4.   Timing of the Service

     Engineers shall be available between the hours of 8.00am and 6.00pm each
     working day but the precise service window for on-site engineers will be
     subject to local agreement.


5.   Loan Equipment

     All loan equipment, as detailed in 3 above, shall be at least of equal
     performance to that which it is replacing and shall be compatible with existing
     configurations. It must also comply with all current electrical tests.


6.   On- site Engineers

     The HEI may request the provision of dedicated on-site engineer(s) subject to
     an agreed level of business. The indicative levels of business required for the
     provision of an on-site engineer are detailed in Section IV – Price & Service
     Schedule.

     Where the Supplier provides an on -site engineer and this engineer is not fully
     utilised in performing this Agreement then the HEI may use the skills of that
     engineer for other comparable duties. The Supplier shall comply with any
     TUPE Regulations that may apply from time to time. The HEI will endeavour
     to provide accommodation for the on -site engineer and any spare stock.

     On-site engineers should be placed with the full consultation and agreement
     of the HEI. If the HEI is not satisfied with the performance of the on-site
     engineer the Supplier will remove that engineer and replace him/her with
     another on-site engineer as required by the HEI.


7.   Agreement Management

     The Supplier shall provide a named Account Manager for all HEI accounts to
     pro-actively manage the agreement and provide a link with the HEI
     Agreement Manager. The HEI Agreement Manager should be advised at all
     times of the name of this dedicated Account Manager.


8.   Management Information

     The Supplier shall provide full and comprehensive management information,
     in a paper and computer readable format, e.g. Excel spreadsheet, to both HEI
     Agreement Manager and the individual HEI's on a quarterly or six monthly
     basis, as required. As a minimum, this information must include a full
     inventory of all systems/equipment maintained, locations, specifications,
     individual agreement and HEI site values, and contract totals. Also monthly,
     quarterly or six monthly reports from engineer on all faults reported, service


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                         IT Hardware Maintenance Framework Agreement


      response times, Fix times, First Time Fix rates and any other reporting
      requirements. There is also the requirement to complete the Expenditure MI
      template that was issued with the tender and submit this quarterly, or as
      requested, to SUPC.


9.    Co-terminus Agreements

      All call off agreements with Institutions will typically be of 12 months term but
      may be longer. The Supplier shall also provide flexible co-terminus
      agreements to the HEI's individual requirements to enable a common annual
      expiry date if required.


10.   Invoicing

      The Supplier shall provide flexible invoicing to the HEI's individual
      requirements. Many HEI's will require separate invoices for each maintenance
      agreement i.e. invoice per department or per machine.


11.   Student and Staff Service

      The provision of the service to Staff and Students is detailed in Section IV –
      Price & Service Schedule.


12.   Marketing

      The Supplier shall:
      a) Publish net price list and/or catalogues specific to the Agreement. These
      are to be available in paper and electronic formats. Individual Institutions may
      require bespoke marketing material for their own Institution.
      b) Allow all relevant information relating to the Agreement to be published and
      distributed to Institution‟s on the Internet via HE National and Consortia
      secure web sites and Institution electronic buyers guides. This information is
      confidential to Institution‟s only and is not available outside these institutions.
      Tenderers should however be aware of SUPC‟s and individual institutions
      obligations under the Freedom of Information Act detailed in Clause 27 of the
      Conditions of Framework Agreement.
      c) Create bespoke web pages for this HE Agreement upon a secure section of
      your company‟s web server. Content of these pages will be subject to
      clarification upon contract award, but typically to include contract pricing,
      product and company information, contact details and any other information
      as may be required.
      d) Pre-arrange with Institution‟s all representatives‟ visits as required and
      ensure that systems are in place to respond to Institution‟s requests for visits /
      quotations within 48 hours.




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13.   Pricing

      All prices in this agreement shall not rise for at least 12 months from the date
      of commencement of this Agreement. Price changes thereafter shall be in
      accordance with the terms detailed in the Conditions of Framework
      Agreement Section 4: Basis of Prices.
      Furthermore Institutions shall be given a minimum 12 month fixed price
      regardless of when their contract commences or when equipment is added to
      their contract.




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                         IT Hardware Maintenance Framework Agreement




    SECTION III - CONDITIONS FOR FRAMEWORK AGREEMENT

If there is conflict between these conditions and the Buyer‟s Conditions of Purchase
then the latter shall take precedence. In the absence of the Buyer‟s Conditions of
Purchase then the Conditions of Purchase outlined in Appendix A to these conditions
shall apply to all Purchase Orders placed with the Supplier under this Agreement
and these cannot be superseded by any of the Supplier‟s terms.

The member institution of the Higher Education Institution (HEI) (hereafter the
“Buyer”) considers this Contract to be a high relevance contract pursuant to its duties
under the Race Relations Act 1976, as amended. Consequently, your attention is
drawn specifically to clause 26 of this Contract.


1 DEFINITIONS

     1.1 „The Buyer' means the member institution of the Higher Education
         Institution (HEI) who is placing the Purchase Order and its employees,
         sub-contractors or agents.

     1.2 „The Supplier' means the person, firm or company to whom the Purchase
         Order is addressed and any employees, sub-contractors or agents of said
         person, firm or company.

     1.3 'Goods' means the materials, articles, works and services described in the
         Agreement

     1.4 'Authorised Officer' means the Buyer's employee authorised, either
         generally or specifically, by the Buyer to sign the Buyer's Purchase Order.

     1.5 „Authorised' means signed by one of the Buyer's Authorised Officers.

     1.6 'Purchase Order' means the Buyer's authorised Purchase Order and shall
         include telephone orders, fax orders and electronic orders.

     1.7 „Order Amendment' means the Buyer's authorised Order Amendment or
         series of Order Amendments, each order amendment having precedence
         over any earlier Order Amendment.

     1.8 „Agreement' shall comprise the documents detailed in Section l Form of
         Agreement, the Purchase Order and any other documents (or part
         document) referred to.




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2   PURPOSE OF AGREEMENT

    2.1 The purpose of this Agreement is to establish the terms under which the
        Supplier will supply to the Buyer specific items within an agreed range of
        goods/services at agreed prices.

    2.2 This Agreement is not a commitment to purchase by the Buyer.
        Commitment to purchase will only be made when an authorised party (see
        Article 19) places an order under the terms of this Agreement.

3   SCOPE OF AGREEMENT

    3.1 The specific services that may be called-off by the Buyer under this
        Agreement are detailed in the Agreement. The Buyer is not bound to
        purchase all requirements or any given value or volume of services, from
        the Supplier unless specifically stated otherwise in the Agreement. The
        Buyer‟s own terms and conditions of supply will apply to all call-off
        Purchase Orders.

    3.2 The prices to be paid to the Supplier for the supply to the Buyer of specific
        services within the range of goods are those listed in the Agreement.

4   BASIS OF PRICES

    4.1 Prices quoted in the price schedules shall not increase for at least one
        year from the date of commencement of this agreement. Price changes
        thereafter shall:

        4.1.1 Be subject to agreement with the SUPC Computing Group
              Convener. All applications for price increases should be made in
              writing to the SUPC Computing Group Convener at least one month
              prior to the effective date of the proposed increase
        4.1.2 Be firm for the whole of the relevant Agreement year except where
              (4.1.6) applies
        4.1.3 Be applied only as a direct result of increased costs suffered by the
              Supplier and only after agreement by the SUPC Computing Group
              Convener. The Supplier shall provide full justification for any
              requests for price increases.
        4.1.4 And shall not in any case exceed changes in the Retail Price Index
              subject to a maximum of 5%
        4.1.5 Occur immediately if there is a reduction in the Supplier‟s input costs
              or in the prevailing market for similar goods available from other
              sources (the Supplier‟s prices shall be reduced accordingly)
        4.1.6 The Supplier shall immediately notify all SUPC members of any
              agreed price changes

    4.2 All prices quoted shall exclude Value Added Tax (VAT) but include
        delivery, packing and carriage charges. The Supplier shall not charge any
        small order charges.



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5   METHOD OF CALL-OFF

    5.1 On each occasion that the Buyer wishes to Call-off specific
        goods/services under this Agreement a Purchase Order specifying the
        goods required, price, date goods are required, delivery address, any
        special instructions and to whom the invoice should be addressed will be
        placed with the Supplier.

6   TERMINATION

    6.1 Either party may terminate this Agreement forthwith by three months
        notice in writing to the other if there is a substantial breach by the other of
        one of his or her obligations under the Agreement.

    6.2 In the event of termination the Buyer will only be liable to pay to the
        Supplier such sums as may be due for goods supplied or due to be
        supplied against valid Purchase Orders.

7   REVIEW MEETINGS, REPORTS AND INSPECTION

    7.1 The Supplier and the Buyer will meet at the discretion of the Buyer to
        review the progress of Purchase Orders made under this Agreement.

    7.2 The Supplier and Southern Universities Purchasing Consortium will meet
        at the discretion of the Southern Universities Purchasing Consortium to
        review the performance of this Agreement.

    7.3 The Supplier will provide all management and performance information as
        detailed in the Agreement.

    7.4 The Buyer may at any reasonable time visit the offices, workshops or
        other premises of the Supplier or its sub-contractors to inspect or test
        finished goods or to check progress, inspect, test or witness the tests of
        the materials used in the fabrication or manufacture of the goods by the
        Supplier or its sub-contractors.

8   PRODUCTION SPECIFICATION

    8.1 All Goods supplied shall be fit for the purpose and comply with all relevant
        standards.

9   AMENDMENT TO PRODUCT RANGE

    9.1 All amendments to items maintained will be notified to the Supplier solely
        by the SUPC Computing Convener or SUPC Regional Purchasing Co-
        ordinator.




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10   SUBSTITUTIONS

     10.1 The Supplier is expected to supply any product for which they have
          tendered in the Price Schedule or amended by agreement. If the Supplier
          is unable to supply the exact type of product requested they must inform
          the Buyer, giving sound justification, before delivery is due to be made. If
          the reasons given are unacceptable, then the Supplier shall supply a
          better quality type of product than that ordered and shall charge the
          product supplied at the price of that originally ordered.

11   FAILURE TO DELIVER

      11.1   If the Supplier fails to deliver the Goods ordered at the agreed time :

             11.1.1 the Supplier shall make good such omissions within 24 hours
                    with the correct items or accepted substitutions at the discretion
                    of the Buyer, or

             11.1.2 the Buyer shall be entitled to obtain the Goods elsewhere and
                    the Supplier shall indemnify the Buyer against all expenses
                    arising from it in relation to such failure on their part.

12   E PROCUREMENT

     12.1 If requested by the Buyer, the Supplier shall accept the use of corporate
          purchasing cards at no additional costs to the Buyer

     12.2 If requested by the Buyer the Supplier shall participate in the e-
          procurement system of the Buyer‟s choice. This shall be at no additional
          costs to the Buyer providing that any ongoing Supplier costs do not
          exceed the costs of purchasing cards.

13   PUBLICITY

     13.1 Unless expressly permitted in writing by the Southern Universities
          Purchasing Consortium the Supplier shall not publish or permit to be
          published either alone or in conjunction with any other person any
          information, articles, photographs or other illustrations relating to or
          connected with this Agreement or the work of the Buyer. This clause shall
          not preclude the Buyer and the Supplier from mutually agreeing to
          promotional or publicity initiatives regarding the supply of Goods to the
          Buyer‟s Institution.

14   CONFIDENTIAL INFORMATION

     14.1 The Supplier shall maintain in confidence all information provided to the
          Supplier by Southern Universities Purchasing Consortium and the Buyer
          contained in this Agreement and all information developed or arising from
          the execution of this Agreement. The Supplier may only disclose the same
          to the extent necessary to effect the execution of the Agreement and after


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          obtaining from any relevant third party appropriate protection acceptable
          to Southern Universities Purchasing Consortium or the Buyer as to
          confidentiality.

15   THE SUPPLIER'S INSOLVENCY

     15.1 If the Supplier becomes insolvent or bankrupt or (being a Company) make
          an arrangement with their creditors or have an administrative receiver or
          administrator appointed or commence to be wound up (other than for the
          purpose of amalgamation or reconstruction) Southern Universities
          Purchasing Consortium may without replacing or reducing any other of
          their rights terminate the Agreement with immediate effect by written
          notice to the Supplier or any person in whom the Agreement may have
          become vested.

     15.2 If the ownership of the Supplier changes during the period of the
          Agreement then Southern Universities Purchasing Consortium may
          without replacing or reducing any other of their rights terminate the
          Agreement with immediate effect by written notice to the Supplier or any
          person in whom the Agreement may have become vested.

16   NON-OBSERVANCE OF CONDITIONS

     16.1 If the Supplier breaches or fails to observe any provision of these Articles
          of Agreement Southern Universities Purchasing Consortium may give the
          Supplier written notice of such breach or non-observance. The Supplier
          shall have 5 working days from receipt of the notice in which to rectify the
          breach or non-observance.

     16.2 Should the Supplier fail to rectify the breach or non-observance, then
          Southern Universities Purchasing Consortium shall have the right to give
          the Supplier three months written notice of terminating the Agreement.

17   WAIVER

     17.1 A failure at any time to enforce any provision of the Agreement shall in no
          way affect the right at a later date to require complete performance of the
          Agreement, nor shall the waiver of the breach of any provision be taken or
          held to be a waiver of any subsequent breach of the provision or be a
          waiver of the provision itself.

18   NOTICE

     18.1 All notices and communications required to be sent by either party in this
          Agreement shall be made in writing and sent by first class mail and if sent
          to the Supplier sent to the Supplier's registered head office and if sent to
          Southern Universities Purchasing Consortium sent to their registered
          head office and if sent to the Buyer sent the address as detailed on the
          Purchase Order and shall be deemed to have reached the party to whom
          it is addressed on the next business day following the date of posting.


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19   AUTHORISED PARTIES

     19.1 All members of Southern Universities Purchasing Consortium as detailed
          on the Southern Universities Purchasing Consortium web-site are
          authorised to use this Agreement and issue Purchase Orders to the
          Supplier.

     19.2 All members of the other Regional Purchasing Consortia listed in the
          Background Information and Instructions are also authorised to use this
          Agreement and issue Purchase Orders to the Supplier.

20   BUSINESS ETHICS AND CONFLICT OF INTEREST

     20.1 The Supplier shall establish and maintain appropriate business standards,
          procedures and controls including those necessary to avoid any real or
          apparent impropriety or to prevent any action or conditions which could
          result in conflict with the Buyer's best interests. This obligation shall apply
          to the activities of the employees and agents of the Supplier in their
          relations with the employees of the Buyer and Third Parties arising from
          this Agreement. Supplier's efforts shall include, but not be limited to,
          taking all reasonable steps to prevent its employees or agents from
          making, receiving, providing or offering gifts or entertainment of more than
          nominal value, payments, loans or other considerations to anyone for the
          purpose of influencing individuals, firms or bodies corporate to act
          contrary to the Buyer's best interests.

21   INDEMNITY

     21.1 The Supplier agrees to indemnify the Buyer against any loss or damage
          sustained by the Buyer arising directly or indirectly from the Supplier's
          failure to comply with its obligations under this Agreement.

22   ASSIGNMENT AND SUB-CONTRACTING

     22.1 The Supplier shall not assign or sub-contract this Agreement or any part
          thereof without the prior written permission of Southern Universities
          Purchasing Consortium. Any such permitted sub-contracting shall not
          relieve the Supplier of its obligations under the Agreement and shall not
          create any contractual relationship between Southern Universities
          Purchasing Consortium and the Supplier's sub-contractor(s).

     22.2 The Supplier shall not assign or sub-contract any Purchase Order made
          under this Agreement without the prior written agreement of the Buyer.

23   VARIATIONS

     23.1 The Supplier shall not alter any terms of this Agreement without the prior
          written consent of Southern Universities Purchasing Consortium



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24   LANGUAGE

     24.1 The ruling language of this Agreement shall be English

25   ENVIRONMENT

     25.1 The Supplier shall at all times execute this Agreement with the utmost
          regard to the protection of the environment and in accordance with any
          environmental policy/statement which they may have.

26   EQUALITY

     26.1   The Supplier will comply with legislation for the prevention of
            discrimination on the grounds of disability, colour, nationality, race, sex,
            sexual orientation, age, religion and belief and the promotion of race
            equality. The Supplier is required where appropriate to provide
            information to the Buyer on its compliance with legislation and its
            practices and procedures to prevent unlawful discrimination and to
            promote race equality and equal opportunities.

     26.2   The Supplier shall not discriminate directly or indirectly against any
            person on grounds of their colour, race, nationality or ethnic or national
            origins contrary to Part II of the Race Relations Act 1976
            (Discrimination in the Field of Employment) and/or contrary to Part III of
            the Act (Discrimination in Other Fields) either in employment or in
            service and/or contravene Part IV of the Act (Other Unlawful Acts).

     26.3   The Supplier shall comply with the provisions of Section 7 of the Act in
            all dealings with sub-contractors.

     26.4   The Supplier shall in performing the Contract comply with the
            provisions of Section 71 (1) of the Race Relations Act 1976 as
            amended by the Race Relations Amendment Act 2000 and the Race
            Regulations Act 1976 (Amendment) Regulations 2003 as if the
            Contractor were a body within the meaning of Schedule 1A to the Act.

     26.5   Where in connection with this Contract, the Suppliers, its agents or sub-
            contractors, or the Supplier‟s staff are required to carry out work on the
            Buyer‟s premises or alongside the Buyer‟s employees or students on
            any other premises, the Supplier shall comply with the Buyer‟s policies
            and codes of practice relating to racial discrimination and equal
            opportunities.

     26.6   The Supplier shall monitor its own employees by reference to their
            racial origins and ethnicity, and provide such information on request to
            the Buyer.

     26.7   The Supplier shall provide such information as the Buyer requires
            about its policies and practices concerning the prevention of unlawful
            discrimination and the promotion of equal opportunities and race


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        equality both in terms of employment and customer service. The
        Supplier shall have regard to the promotion of race equality and shall
        consider the promotion of race equality and good race relations as key
        objectives of the contract.

26.8    The Buyer and Supplier shall continue to monitor the performance and
        objectives of the contract throughout its duration and to make any
        amendments or changes necessary to the contract, or its performance
        or objectives in order further to promote race equality.

26.9    The Supplier shall notify the Buyer immediately in writing as soon as it
        becomes aware of any investigation or proceedings brought against it
        under the Race Relations Act 1976, Race Relations Amendment Act
        2000 and Race Relations Act 1976 (Amendment) Regulations 2003 as
        amended.

26.10   Where any investigation is undertaken by a person or body empowered
        to conduct such an investigation and/or proceedings are instituted
        following such an investigation against the Supplier or against the
        Buyer either in connection with any contract awarded to the Supplier or
        generally, the Supplier shall, without charge:-

        i)        provide any information requested in the timescale allotted;
        ii)      attend and permit its employees to attend any meetings as
                 required;
        iii)     allow access to and investigation of any documents or data
                 deemed to be relevant to the investigation;
        iv)      allow itself and any of its employees to appear as witnesses in
                 any proceedings; and
        v)       co-operate fully with the person or body conducting the
                 investigation.

26.11   Where any investigation is conducted, or proceedings are brought
        which arise directly or indirectly out of any act or omission of the
        Supplier, its staff, employees, agents or sub-contractors and where
        there is a finding against the Supplier in any such investigation or
        proceedings, the Supplier shall indemnify the Buyer with respect to all
        costs, charges and expenses (including legal and administrative
        expenses) incurred by the Buyer during or in connection with any such
        investigation or proceedings and further indemnify the Buyer for any
        compensation, damages, costs or other award the Buyer may be
        ordered or required to pay to a third party.

26.12   If a finding of unlawful discrimination or breach of equal opportunities
        legislation is made against the Supplier or against the Buyer arising
        from the conduct of the Supplier, the Buyer will require the Supplier to
        take immediate remedial steps to prevent further recurrences.

26.13   If the Supplier enters into any sub-contract as authorised in this
        Contract in connection with this Contract, it shall impose obligations on


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             its sub-contractors terms which are identical to those imposed on it in
             this section. The Buyer expects that the Supplier will not sub-contract
             to any business, service or group which has a poor history of
             discrimination in employment or service delivery. A breach of this
             clause will be considered as a fundamental breach of the contract
             between the Buyer and the Supplier.

     26.14   Without prejudice to its remedies set out above, the Buyer may
             terminate the contract if notice has been given to the Supplier of a
             substantial or persistent breach of this section providing that a
             reasonable period has been given during which the breach may have
             been rectified and the Supplier has failed to remedy the breach within
             the stated period.

27    FREEDOM OF INFORMATION

     27.1 The Supplier acknowledges that the Buyer is a Public Authority for the
          purposes of the Freedom of Information Act 2000 (the “FOIA”) and that
          the Buyer is under a general obligation to make all information held by it,
          available to the general public on request, unless an exemption under the
          FOIA applies.

     27.2 The Supplier confirms that in providing any information to the Buyer in
          connection with this Agreement, it accepts that the Buyer may need to
          disclose such information under the FOIA.

     27.3 If the Supplier has a reasonable belief that any of the information that it
          has or is to be provided in connection with this Agreement is
          „Confidential‟, then the Supplier must provide a specific written Notice to
          the Buyer, informing the Buyer of exactly which information the Supplier
          believes is confidential AND providing the Buyer with the Supplier‟s
          reasonable rationale for its belief that such information is confidential.
          Unless and until the Supplier has provided the Buyer with a satisfactory
          notice and explanation (to be decided at the sole discretion of the Buyer),
          then the Buyer shall be at liberty to disclose the information as it deems
          necessary, to comply with the FOIA.

     27.4 The Supplier further confirms that notwithstanding Clause 27.3 above and
          Clause 14, any information provided by the Supplier to the Buyer in
          connection with this Agreement, may be released to any third party under
          the following circumstances:

          27.4.1    A Public Access Request is validly received under the FOIA and
                   the Buyer is unable to refuse disclosure by applying any of the
                   exemptions under the FOIA;

          27.4.2    A Subject Access Request is validly received under the Data
                   Protection Act 1998 (the “DPA”) and the Buyer is unable to refuse
                   disclosure by applying any of the exemption under the DPA;



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     27.4.3 The Buyer is compelled to release the information under any other
            Legislation, Regulation or other similar directive or order etc;

     27.4.4 The Buyer is compelled to release the information under an order
            from a Court or other similar body of competent jurisdiction;

     27.4.5 The information has entered the public domain other than by the
            Buyer‟s breach.

27.5 In the case of a necessary disclosure, the Buyer will attempt to discuss
     such disclosure with the Supplier. However the Buyer will be under no
     obligation to so consult with the Supplier and retains the absolute right to
     disclose the necessary information in accordance with Clause 27.4 above
     or otherwise.

27.6 The Supplier confirms that if the Buyer is required to disclose any of the
     information provided by the Supplier in connection with this Agreement,
     then the Supplier will use its best endeavours to assist the Buyer to
     comply with its obligations in this respect.

27.7 The Supplier warrants that the information that it provides to the Buyer in
     connection with this Agreement will:

     27.7.1     be accurate;

     27.7.2     not infringe the intellectual property rights of any third party; and

     27.7.3 not be defamatory, blasphemous, obscene, racially offensive, or
        unlawful in any other way.

27.8 Except in the case of death or personal injury or fraud, the Buyer will be
     under no liability to the Supplier whatsoever (whether in contract, tort
     (including negligence), breach of statutory duty, restitution or otherwise)
     for any injury, death, damage or direct, indirect or consequential loss (all
     three of which terms include, without limitation, pure economic loss, loss
     of profits, loss of business, depletion of goodwill and like loss) howsoever
     caused arising out of or in connection with the disclosure of information
     provided by the Supplier to the Buyer in connection with this Agreement.

27.9 The Supplier agrees to indemnify, keep indemnified and hold harmless
     the Buyer from and against all costs (including the costs of enforcement),
     expenses, liabilities, injuries, direct, indirect or consequential loss (all
     three of which terms include, without limitation, pure economic loss, loss
     of profits, loss of business, depletion of goodwill and like loss), damages,
     claims, demands, proceedings or legal costs (on a full indemnity basis)
     and judgments which the Buyer incurs or suffers in respect of any of the
     information provided by the Supplier in connection with this Agreement.”




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28    PERSONNEL

     28.1 All personnel employed by the Contractor for the purpose of performing
          this Contract must be fully trained, suitably qualified and experienced, and
          shall fulfil their duties in a professional, ethical manner, consistent with the
          University‟s commitment to equal opportunities and race equality and high
          standards of behaviour.

29    APPLICABLE LAW

     29.1 The construction, validity, performance and execution of this Agreement
          shall be governed by and interpreted in accordance with English Law and
          shall be subject to the exclusive jurisdiction of the Courts of England and
          Wales.




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APPENDIX A - TERMS AND CONDITIONS OF PURCHASE

                          CONTENTS



       1.      Definitions
       2.      The Agreement
       3.      Price
       4.      Variations
       5.      Right of Rejection and Cancellation (Buyer)
       6.      Substitutions
       7.      Quality and Description
       8.      Work on Customer's Premises
       9.      Progress and Inspection
       10.     Package
       11.     Safety
       12.     Delivery
       13.     Late Delivery
       14.     Property and Risk
       15.     Acceptance
       16.     Payment
       17.     Corporate Purchase Cards
       18.     Supplier‟s Warranty
       19.     Indemnity and Insurance
       20.     Recovery of Sums Due
       21.     Matters Beyond Control
       22.     Articles on Loan and Use of Information
       23.     Ownership of Results
       24.     Infringement of Patents
       25.     Notice
       26.     Amendment
       27.     Law




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1   DEFINITIONS

    1.1 'The Buyer' means the member institution of the Higher Education
        Institution (HEI) who is placing the Purchase Order and its employees,
        sub-contractors or agents.

    1.2 'The Supplier' means the person, firm or company to whom the Purchase
        Order is addressed and any employees, sub-contractors or agents of said
        person, firm or company.

    1.3 'Goods' means the materials, articles, works and services described in the
        Agreement

    1.4 'Package' means any type of package including bags, cases, carboys,
        cylinders, drums, pallets, tank wagons and other containers.

    1.5 'Authorised Officer' means the Buyer's employee authorised, either
        generally or specifically, by the Buyer to sign the Buyer's Purchase Order.

    1.6 'Authorised' means signed by one of the Buyer's Authorised Officers.

    1.7 'Purchase Order' means the Buyer's authorised Purchase Order.

    1.8 'Order Amendment' means the Buyer's authorised Order Amendment or
        series of Order Amendments, each order amendment having precedence
        over any earlier Order Amendment.

    1.9 'Agreement' shall comprise the documents detailed in Section l Form of
        Agreement, the Purchase Order and any other documents (or part
        document) referred to.

    1.10 'Price' has the meaning given in Condition 3 below.

    1.11 'Sale of Goods Act 1979' shall mean the Sale of Goods Act 1979, as
         amended by the Sale and Supply of Goods Act 1994.

    1.12 'Supply of Goods and Services Act 1982' shall mean the Supply of Goods
         and Services Act 1982 as amended by the Sale and Supply of Goods Act
         1994.

2   THE AGREEMENT

    2.1 The Agreement shall not include any of the Supplier's Conditions of Sale,
        notwithstanding reference to them in any document. However, should this
        Agreement be held, by a court of competent jurisdiction, to include The
        Supplier's terms and conditions of sale then in the event of any conflict or
        apparent conflict these Terms and Conditions of Purchase shall always
        prevail over the Supplier's Terms and Conditions of Sale. Delivery of
        Goods in response to a Purchase Order or Order Amendment shall be
        taken to imply that the Supplier has accepted the Terms and Conditions of
        the Agreement.




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3      BASIS OF PRICES

    3.1 The Supplier shall supply the Goods in accordance with the price stated in the
        Agreement. The price shall include storage, packing, insurance, delivery,
        installation and commissioning (as applicable), but shall exclude VAT.

4      VARIATIONS

       4.1 The Buyer shall have the right, before delivery, to send the Supplier an
           Order Amendment adding to, deleting or modifying the Goods. If the
           Order Amendment will cause a change to the price or delivery date then
           the Supplier must suspend performance of the Purchase Order and notify
           the Buyer without delay, calculating the new price and delivery date at the
           same level of cost and profitability as the original price, the Supplier must
           allow the Buyer at least ten working days to consider any new price and
           delivery date. The Order Amendment shall take effect when, but only if
           the Authorised Officer accepts in writing the new price and delivery date
           within the time stipulated by the Supplier. If the Authorised Officer fails to
           confirm the order amendment within the time stipulated by the Supplier
           then performance of the Agreement shall immediately resume as though
           the said Order Amendment had not been issued (except that The Buyer
           may still exercise right of cancellation in accordance with Condition 5).

5      BUYER'S RIGHT OF REJECTION AND CANCELLATION

       5.1 The Buyer shall be entitled to reject any Goods which are not of the type
           or quality ordered, or in any respect not in accordance with the
           requirement of the Agreement. On notice of rejection the Supplier, at their
           expense, shall immediately remove the rejected Goods. Where possible
           the Buyer shall, by any means, give the Supplier notice of rejection within
           three days of delivery.

       5.2 In addition to the Buyer's other rights of cancellation under this
           Agreement, the Buyer may cancel the Purchase Order and any Order
           Amendment thereto at any time by sending the Supplier a notice of
           termination. The Supplier will comply with any instructions that the Buyer
           may issue with regard to the Goods. If the Supplier submits a termination
           claim then the Buyer will pay the Supplier the cost of any commitments,
           liabilities or expenditure, excluding loss of profits, which, in the Buyer's
           reasonable opinion, were a consequence of this cancellation. The total of
           all payments made or due to the Supplier under this Agreement, including
           any termination payment shall not exceed the price of the Goods. If the
           Supplier fails to submit a termination claim within three months of the date
           of the Buyer's notice of termination then the Buyer shall have no further
           liability under the Agreement.

6      SUBSTITUTIONS

       6.1 The Supplier is expected to supply all of the Goods covered within this
           Agreement. If the Supplier is unable to supply the exact type of Goods
           ordered then the Supplier shall advise the Buyer accordingly and shall,
           with the prior agreement of the Buyer, supply alternative Goods of equal
           or better quality at the same prices as the Goods originally ordered.




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7   QUALITY AND DESCRIPTION

    7.1 The goods shall:

         7.1.1    conform in every respect with the provision of the Agreement;
         7.1.2    be capable of all standards of performance specified in the
                  Agreement;
         7.1.3    be fit for any purpose made known to the Supplier expressly or by
                  implication and in this respect the Buyer shall rely on the
                  Supplier's skill and judgement;
         7.1.4    be new unless otherwise specified on the Purchase Order and be
                  of sound materials and skilled and careful workmanship;
         7.1.5    correspond to their description or any samples, patterns,
                  drawings, plans and specifications referred to in the Agreement;
         7.1.6    be of satisfactory quality;
         7.1.7    comply with any current legislation.

    7.2 Unless specifically required under the Agreement, there shall be no
        asbestos content in the Goods.

8   WORK ON THE BUYER'S PREMISES

    8.1 If the Agreement involves any works or services which the Supplier
        performs on the Buyer's premises then the following conditions shall
        apply:

         8.1.1    The Supplier shall ensure that their employees, their sub-
                  contractors and any other person associated with them will
                  adhere in every respect to the obligations imposed on them by
                  current safety legislation.

         8.1.2    The Supplier shall ensure that their employees, their sub-
                  contractors and any other person associated with them will
                  comply with any regulations that the Buyer may notify to the
                  Supplier in writing.

9   PROGRESS AND INSPECTION

    9.1 The Supplier shall at their expense, provide any programmes of
        manufacture and delivery that The Buyer may reasonably require. The
        Supplier shall notify the Buyer without delay in writing if their progress falls
        behind or may fall behind any of these programmes.

    9.2 The Buyer shall have the right to check progress at The Supplier's works
        or the works of sub-contractors at all reasonable times, to inspect and to
        reject Goods that do not comply with the Agreement. The Supplier's sub-
        contractors shall reserve such rights for the Buyer.

    9.3 Any inspection or approval shall not relieve The Supplier from their
        obligations under this Agreement.



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10   PACKAGE

     10.1 Unless otherwise stated in the Agreement, all package shall be non-
          returnable. If the Agreement states that package is returnable, the
          Supplier must give the Buyer full disposal instructions before the time of
          delivery. The package must be clearly marked to show to whom it
          belongs. The Supplier must pay the cost of all carriage and handling for
          the return of package. The Buyer shall not be liable for any package lost
          or damaged in transit.

11   SAFETY

     11.1 The Supplier shall observe all legal requirements of the United Kingdom,
          European Union and relevant international agreements in relation to
          health, safety and environment, and in particular to the marking of
          Hazardous Goods, the provision of data sheets for hazardous materials
          and all provisions relating to food.

12   DELIVERY

     12.1 The Goods shall be properly packed, secured and despatched at The
          Supplier's expense to arrive in good condition at the time or times and the
          place or places specified in the Agreement. If the Supplier fails to obtain a
          receipt from an authorised person the Buyer disclaims all responsibility for
          the security of Goods delivered. Under no circumstances shall Goods be
          left at any premises unattended.

     12.2 Deliveries shall only be made during those hours when the establishment
          is normally open for the receipt of goods.

     12.3 For each and every delivery made under this Agreement the Supplier
          shall issue a delivery note stating the full delivery address and a full and
          proper description of the Goods supplied, quantity and official Purchase
          Order number. The delivery note shall accompany the Goods from the
          place of packing to the place of delivery.

     12.4 The Buyer shall retain one copy of the delivery note and the Supplier shall
          ensure that they retain documentary proof for delivery purposes. The
          Supplier shall allow sufficient time for Goods to be properly examined and
          to obtain any necessary receipts.

     12.5 If The Supplier or their carrier deliver any Goods at the wrong time or to
          the wrong place then The Buyer may deduct from the price any resulting
          costs of storage or transport.

13   LATE DELIVERY

     13.1 If the Goods or any part of them are not delivered by the time or times
          specified in the Agreement then the Buyer may, by written notice, cancel
          any undelivered balance of the Goods. The Buyer may also return for full
          credit and at the Supplier's expense any Goods that in The Buyer's
          opinion cannot be the used owing to this cancellation. The Buyer may
          have the Goods supplied by alternative means and any additional costs
          reasonably so incurred shall be at The Supplier's expense. This shall not
          affect any other rights that The Buyer has.


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14    PROPERTY AND RISK

      14.1 Have been delivered and shall insure accordingly.

      14.2 Ownership of the Goods shall pass to the Buyer

            14.2.1 when the Goods have been delivered, but without prejudice to the
                   Buyer's right of rejection under this Agreement, and

            14.2.2 if the Buyer makes any advance or stage payment, at the time
                   such payment is made, in which case the Supplier must as soon
                   as possible mark the Goods as the Buyer's property.

15 ACCEPTANCE

     15.1    The Buyer shall have the right to reject the Goods in whole or in part
             whether or not paid for in full or in part within a reasonable time of
             delivery if they do not conform with the requirements of this Agreement.
             It is agreed that the Buyer may exercise the right of rejection
             notwithstanding any provision contained in Section 11 or Section 15A or
             Section 30 (subsections 2A and 2B) or Section 35 of the Sale of Goods
             Act 1979. The Buyer shall give the Supplier a reasonable opportunity to
             replace the Goods with new Goods that conform with this Agreement,
             after which time The Buyer shall be entitled to cancel the Purchase
             Order and purchase the nearest equivalent Goods elsewhere and any
             additional costs reasonably so incurred shall be at The Supplier's
             expense. In the event of cancellation under this condition the Supplier
             shall promptly repay any monies paid under the Agreement without any
             retention or offset whatsoever. Cancellation of the Purchase Order
             under this condition shall not affect any other rights The Buyer may
             have. The Supplier must collect all rejected Goods within a reasonable
             time of rejection or The Buyer shall return them to the Supplier at the
             Supplier's risk and expense.

16 PAYMENT

     16.1    Unless stated otherwise in the Agreement or on the Purchase Order the
             Buyer shall pay the Supplier within thirty days of receipt of a correct
             invoice and delivery of the Goods whichever is the later. The Supplier's
             invoice must be addressed to the department indicated on the Purchase
             Order and must quote the full Purchase Order number, details and
             quantity of Goods supplied and the price calculated within the terms of
             the Agreement. The Buyer shall not be held responsible for delays in
             payment caused by the Supplier's failure to comply with the Buyer's
             invoicing instructions.



17 CORPORATE PURCHASE CARDS

     17.1 The Supplier shall if requested by the Buyer accept the use of corporate
          purchasing cards at no additional costs to the Buyer.



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18 THE SUPPLIER'S WARRANTY

 18.1   It is expressly agreed between both parties that:

        18.1.1 The Supplier shall promptly make good at their expense any
               defect in the Goods that the Buyer discovers under proper usage
               during the first twelve months of actual use or eighteen months
               from the date of acceptance by The Buyer, whichever period shall
               expire first. Such defects may arise from the Supplier's faulty
               design, The Supplier's erroneous instructions as to use or
               inadequate or faulty materials or poor workmanship or any other
               breach of the Supplier's obligations whether in this Agreement or
               in Law.

        18.1.2 Repairs or replacements will themselves be covered by the above
               warranty, but for a period of twelve months from acceptance by
               the Buyer.

        18.1.3 The Supplier will ensure that compatible spares are available to
               facilitate repairs (where applicable) for a period of at least ten
               years from the date of delivery of the Goods.

19 INDEMNITY AND INSURANCE

  19.1 The Supplier shall indemnify The Buyer against all loss, actions, costs,
       claims, demands, expenses and liabilities whatsoever (if any) which The
       Buyer may incur either in common law or by statute in respect of personal
       injury to or death of any person or in respect of any loss or destruction of
       or damage to property (other than as a result of any default or neglect of
       ourselves or any person for whom he Buyer is responsible) which shall
       have occurred in connection with any work executed by the Supplier
       under this Agreement or shall be alleged to be attributable to some defect
       in the Goods.

  19.2 This Purchase Order is given on the condition that (without prejudice to
       the generality of Condition 19(a)) the Supplier will indemnify the Buyer
       against all loss, costs, claims, demands, expenses and liabilities
       whatsoever (if any) which the Buyer may incur either at Common Law or
       by statute (other than as a result of any default or neglect of the Buyer or
       of any person for whom The Buyer is responsible) in respect of personal
       injury to or death of any of the Supplier's or the Buyer's employees,
       agents, sub-contractors or other representatives whilst on the Buyer's
       premises whether or not such persons are (at the time of such personal
       injury or deaths are caused) acting in the course of their employment.

  19.3 The Supplier will indemnify the Buyer against any and all loss, costs,
       expenses and liabilities caused to the Buyer whether directly or as a result
       of the action, claim or demand of any third party by reason or any breach
       by the Supplier of these conditions or any terms or obligations on their
       part implied by the Sale of Goods Act 1979, the Supply of Goods and
       Services Act 1982 or any other statue or statutory provision relevant to the
       Agreement or to Goods or work covered thereby. This indemnity shall not
       be prejudiced or waived by any exercise of the Buyer's rights under
       Condition 14.


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  19.4 The Supplier shall hold satisfactory insurance cover with a reputable
       insurer to fulfil their insurance obligations for the duration of this
       Agreement including public liability insurance cover of at least £5M (five
       million pounds Sterling) . The Supplier shall effect insurance against all
       those risks arising from their indemnity in Condition 19(c). Satisfactory
       evidence of such insurance and payment of current premiums shall be
       shown to The Buyer upon request

20 RECOVERY OF SUMS DUE

  20.1 Whenever under the Agreement any sums of money shall be recoverable
       from or payable by the Supplier, they may be deducted from any sums
       then due, or which at any later time may become due to the Supplier
       under this Agreement or under any other Agreement the Supplier may
       have with the Buyer.

21 MATTERS BEYOND CONTROL

  21.1 If either party is delayed or prevented from performing its obligations
       under this Agreement by circumstances beyond the reasonable control of
       either party (including without limitation any form of Government
       intervention, strikes and lock-outs relevant to the Purchase Order or
       breakdown of plant), such performance shall be suspended, and if it
       cannot be completed within a reasonable time after the due date as
       specified in the Purchase Order, then the Purchase Order may be
       cancelled by either party. The Buyer shall pay to the Supplier such sum
       as may be fair and reasonable in all the circumstances of the case in
       respect of work that the Buyer have received full benefit as originally
       contemplated in the Agreement. This provision can have effect only if it is
       called into operation by the party wishing to rely on it giving written notice
       to the other to that effect.

22 ARTICLES ON LOAN AND USE OF INFORMATION

  22.1 All tools, materials, drawings, specifications and other equipment and data
       ('The Articles') loaned by the Buyer to the Supplier in connection with the
       Agreement shall always remain the Buyer's property and be surrendered
       to the Buyer upon demand in good and serviceable condition (fair wear
       and tear allowed) and are to be used by the Supplier solely for the
       purpose of completing the Agreement. The Supplier shall not copy of any
       of the Articles without the consent in writing of the Authorised Officer.
       Until the Supplier returns all the Articles to the Buyer they shall be at the
       Supplier's risk and insured by the Supplier at their expense. All scrap
       arising from the supply of such Articles must be disposed of at the Buyer's
       discretion and all proceeds of sales of such scrap must promptly be paid
       to the Buyer in full.

  22.2 Any information derived from the Buyer's property or otherwise
       communicated to the Supplier in connection with the Agreement shall be
       kept secret and confidential and shall not, without the consent in writing of
       the Authorised Officer, be published or disclosed to any third party, or
       made use of by the Supplier except for the purpose of implementing the
       Agreement.



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23 OWNERSHIP OF RESULTS

  23.1 If the Agreement involves design and/or development work

  23.2 All rights in the results of work arising out of or deriving from this
       Agreement, including inventions, designs, copyright and knowledge, shall
       be the Buyer's property and the Buyer shall have the sole right to
       determine whether any letters patent, registered design, trademark and
       other protection shall be sought.

  23.3 The Supplier shall promptly communicate to the Buyer all such results and
       shall if requested and at the Buyer's expense do all acts and things
       necessary to enable the Buyer or their nominee to obtain letters patent,
       registered designs and other protection for such results in all territories
       and to assign the same to the Buyer or their nominee.

  23.4 The Supplier shall ensure that all technical information (including
       computer programmes and programming information) arising out of or
       deriving from this Agreement is held in strict confidence except for any
       such information which becomes public knowledge other than by breach
       of this Agreement.

24 INFRINGEMENT OF PATENTS

  24.1 With the exception of goods made to the Buyer's design or instructions,
       the Supplier shall warrant that neither the Goods nor the Buyer's use of
       them will infringe any patent registered, design trade mark, copyright or
       other protected right and undertake to indemnify the Buyer against all
       actions, claims, demands costs, charges and expenses arising from or
       incurred by reason of any infringement or alleged infringements of any
       such right.

25 NOTICE

  25.1 All notices and communications required to be sent by the Supplier or the
       Buyer in this Agreement shall be made in writing and sent by first class
       mail and if sent to the Supplier sent to their registered or head office and if
       sent to the Buyer sent to the address as detailed on the Purchase Order
       and shall be deemed to have reached the party to whom it is addressed
       on the next business day following the date of posting.

26 AMENDMENT

  26.1 No addition, alteration or substitution of these conditions will bind the
       Buyer or form part of the Agreement unless and until accepted in writing
       by the Authorised Officer.

27 LAW

  27.1 This Agreement shall be subject to English Law and the jurisdiction of the
       English Courts.




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                SECTION IV – PRICE and SERVICE SCHEDULE


1. Price Schedule

                                                      8 Hour           4 Hour
                                                    Response         Response
1. PC's & Laptops                                      Time             Time
PC including CRT Monitor up to 17"                    £18.00           £21.00
PC including TFT Monitor up to 17"                    £18.00           £21.00
Additional Charge for CRT Monitors 17" - 19"         Included         Included
Additional Charge for TFT Monitors 17" - 19"         Included         Included
Additional Charge for CRT Monitors above 19"           £5.00            £5.00
Additional Charge for TFT Monitors above 19"           £5.00            £5.00
All in One PC up to 17"                               £18.00           £21.00
All in One PC 17" - 19"                               £18.00           £21.00
All in One PC above 19"                               £23.00           £26.00
Laptops                                               £18.00           £21.00


                                                     8 Hour           4 Hour
                                                    Response         Response
2. Printers                                           Time             Time
Desktop Inkjet A4                                    £10.00           £12.00
Desktop Inkjet A3                                    £15.00           £18.00
Desktop Impact                                       £10.00           £12.00
Line Printers                                        £650.00          £750.00
A4, up to 16ppm Mono Laser                           £18.00           £21.00
A4, 16 - 32ppm Mono Laser                            £18.00           £21.00
A4, 32 - 45ppm Mono Laser                            £25.00           £30.00
Colour Laser A4                                      £125.00          £150.00
Colour Laser A3                                      £275.00          £325.00
Multifunctional Printer                              £18.00           £21.00


                                                     8 Hour           4 Hour
                                                    Response         Response
3. Apple Macs                                         Time             Time
eMac up to 1.4GHz 17” CRT                            £45.00           £52.00
iMac up to 2.0GHz 17” LCD                            £48.00           £55.00
iMac up to 2.0GHz 20” LCD                            £48.00           £55.00
PowerMac up to G5 1.8GHz                             £48.00           £55.00
PowerMac up to G5 2.0GHz                             £48.00           £55.00
PowerMac up to G5 2.3GHz                             £48.00           £55.00
PowerMac up to G5 2.7GHz                             £48.00           £55.00
Cinema Display up to 20”                             £10.00           £12.00
Cinema Display 23”                                   £24.00           £27.00
Cinema Display 30”                                   £48.00           £55.00




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                                                       8 Hour           4 Hour
                                                      Response         Response
4. Scanners                                             Time             Time
Scanner up to A4                                        £9.00           £12.00
Scanner up to A3                                       £24.00           £30.00


                                                        8 Hour           4 Hour
                                                      Response         Response
5. Peripherals                                           Time             Time
External ZIP Drive                                     Included         Included
External Hard Disk Drive                               Included         Included
External Floppy Drive                                  Included         Included
External DVD/CD Drive                                  Included         Included
External DAT Drive                                       £9.00           £11.00
External DLT Drive                                      £18.00           £21.00

The prices quoted in the following tables for servers are indicative prices only due
to the unique configurations of servers.



                                                         8 Hour      4 Hour      2 Hour
                                                        Response    Response    Response
6. Servers 1                                              Time        Time        Time
Entry Level        Single / Dual processor
(1-10 Users)       Windows Server OS
                   1 or 2 discs
                                                         £50.00       £70.00       £90.00
                   eg. 1000 Series Dell Poweredge,
                   HP Proliant 100 Series, Viglen
                   IX1000 Series


                                                         8 Hour      4 Hour      2 Hour
                                                        Response    Response    Response
7. Servers 2 - Tower                                      Time        Time        Time
Workgroup          Up to 4 processors
(11-50 Users)      Windows Server OS
                   up to 5 discs with RAID
                                                        £125.00       £175.00      £225.00
                   eg. 2000 Series Dell Poweredge,
                   HP Proliant 300 Series, Viglen
                   IX2000 Series
Departmental       Up to 8 processors
(51-100
Users)             Windows Server OS
                   up to 10 discs with RAID             £195.00       £275.00      £355.00
                   eg. 6000 Series Dell Poweredge,
                   HP Proliant 500 Series, Viglen
                   IX4000 Series
Enterprise         8 or more processors
(101+ Users)       Windows Server OS
                   10 or more discs with RAID
                                                        £250.00       £350.00      £450.00
                   eg. 6000/7000 Series Dell
                   Poweredge, Viglen IX6000 /
                   IX8000 Series



                                        Page 29 of 33
                  Southern Universities Purchasing Consortium
                           IT Hardware Maintenance Framework Agreement


                                                      8 Hour      4 Hour      2 Hour
                                                     Response    Response    Response
8. Servers 3 - Blade                                   Time        Time        Time
Workgroup       Up to 4 processors
(11-50 Users)   Windows Server OS
                up to 5 discs with RAID
                                                      £50.00       £70.00     £90.00
                eg. 2000 Series Dell Poweredge,
                HP Proliant 300 Series, Viglen
                IX2000 Series
Departmental    Up to 8 processors
(51-100
Users)          Windows Server OS
                up to 10 discs with RAID             £100.00       £140.00   £180.00
                eg. 6000 Series Dell Poweredge,
                HP Proliant 500 Series, Viglen
                IX4000 Series
Enterprise      8 or more processors
(101+ Users)    Windows Server OS
                10 or more discs with RAID
                                                     £150.00       £210.00   £270.00
                eg. 6000/7000 Series Dell
                Poweredge, Viglen IX6000 /
                IX8000 Series


                                                      8 Hour      4 Hour      2 Hour
                                                     Response    Response    Response
9. Servers 4 - Rack Mounted                            Time        Time        Time
Workgroup       Up to 4 processors
(11-50 Users)   Windows Server OS
                up to 5 discs with RAID
                                                     £125.00       £175.00   £225.00
                eg. 2000 Series Dell Poweredge,
                HP Proliant 300 Series, Viglen
                IX2000 Series
Departmental    Up to 8 processors
(51-100
Users)          Windows Server OS
                up to 10 discs with RAID
                eg. 6000 Series Dell Poweredge,
                HP Proliant 500 Series, Viglen       £195.00       £275.00   £355.00
                IX4000 Series




Enterprise      8 or more processors
(101+ Users)    Windows Server OS
                10 or more discs with RAID
                                                     £250.00       £350.00   £450.00
                eg. 6000/7000 Series Dell
                Poweredge, Viglen IX6000 /
                IX8000 Series




                                     Page 30 of 33
                  Southern Universities Purchasing Consortium
                           IT Hardware Maintenance Framework Agreement


                                                      8 Hour      4 Hour       2 Hour
                                                     Response    Response     Response
10. Servers 5 - Unix Equipment                         Time        Time         Time
Workgroup       2 x 1.5GHz UltraSPARC IIIi
(11-50 Users)   2GB
                2 x 73GB Drive
                4 x 10/100/1000 Gigabit Ethernet     £495.00       £550.00    £610.00
                2 x PCI X & 2 x PCI E slots
                2 x PSU
                eg. Sun Fire V245
Departmental    4 GB cache and 8 host ports
(51-100
Users)          Rack-Ready Controller Tray
                2336GB
                16 x 146GB 15Krpm 4GB FC-AL
                Drives                               £3,495.00    £3,850.00   £4,250.00
                2 x 2GB-cache memory FC RAID
                Controller Cards
                2 x copper FC ports for
                expansion trays
                eg. Sun StorageTek ™ array

                4 x 1.8Ghz UltraSPARC IV+
Enterprise      Processors with 2MB on-chip L2
(101+ Users)    cache and 32MB L3 cache each
                8 banks of 2GB memory options
                (32 x 512MB DIMMs / 16GB total       £6,480.00    £7,200.00   £7,900.00
                for the board
                3 x Power Supplies, 3 x Fan
                Trays, 2 System Coolers
                eg. Sun Fire E4900 Base
                Cabinet



2. Additional Discounts

2.5% if 3 year contract and payment is made annual in advance.


3. On Site Engineer

ComputerLand are willing to offer an onsite engineer for contracts in the region of
£55,000.


4. Additions and Deletions to Contract

Equipment can be added to a contract at any time and will be charged pro-rata till
the end of the contract year.
Institutions must give 30 days notice for items to be removed from the contract.




                                     Page 31 of 33
                     Southern Universities Purchasing Consortium
                              IT Hardware Maintenance Framework Agreement


5. Subcontracted Services

Xenon will be subcontracting the following services:
Mannesmann Tally and other Line Printers to Alliance Elite.
Sun Servers (Unix) to SingleSource.


6. Staff & Student Service Provision

Staff
Can you offer Next Business Day Call Out for Staff?                          Yes
Will you offer loan equipment to Staff if the equipment is not fixed         Yes
within 2 working days?
Will you provide the service to Staff at their home address or will         Home
they be required to bring the equipment onto site?
Would the member of Staff be permitted to request a call out or
would you expect the Institution to make the call of behalf of the           Staff
member of Staff?
Would the member of Staff be required to pay annually in advance             Yes
for this service?
Would billing / payment be direct with the member of Staff or through        Staff
the Institution?
If you are planning to charge by "call out" would this payment be            Staff
direct with the member of Staff or via the Institution?
Would the length of contract with the member of Staff need to be                      No
inline with the length of contract taken out by the Institution?

Students
Can you offer Next Business Day Call Out for Students?                       Yes
Will you offer loan equipment to Students if the equipment is not            Yes
fixed within 2 working days?
Will you provide the service to Students at their home address, or
Hall of Residence, or will they be required to bring the equipment          Home
onto site?
Would the Student be permitted to request a call out or would you
expect the Institution to make the call of behalf of the member of          Student
Staff?
Would the Student be required to pay annually in advance for this            Yes
service?
Would billing / payment be direct with the Student or through the           Student
Institution?
If you are planning to charge by "call out" would this payment be           Student
direct with the Student or via the Institution?
Would the length of contract with the Student need to be inline with                  No
the length of contract taken out by the Institution?




                                        Page 32 of 33
         Southern Universities Purchasing Consortium
                IT Hardware Maintenance Framework Agreement


            SECTION V – AGREED VARIATIONS

                  FROM CONTRACT TERMS




Clause   Area of Non-Compliance                         Agreed Variation

         None




                          Page 33 of 33

				
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