21st Century Standards Profile
Health Science Technology Education
Course Title: Medical Assistant Administrative Procedures I WVEIS Code 0735
Student’s Name______________________________________________________________________________________________
School__________________________________________________Instructor____________________________________________
Course Description: Instructional content will focus on stages of human growth and development, nutrition, and therapeutic diets.
Knowledge of basic medical terminology will focus on defining and using medical roots, prefixes, and suffixes. Students will examine
the healthcare delivery system, be introduced to health careers, explain how healthcare workers fit into the overall health environment,
and identify how key systems affect quality of care. Students will determine common methods of payment for healthcare and their
impact on its delivery. Additional focus will be placed on the recognition of microorganisms, and their role in disease transmission and
prevention. Standard Precautions will be examined as the means to prevent the spread of infection. First Aid and CPR certification is
made available to all students. Instruction will incorporate project/problem-based healthcare practices and procedures. Students will
utilize problem-solving techniques and participate in hands-on activities to develop an understanding of course concepts. Teachers will
provide each student with real world learning opportunities and instruction related to the study of health occupations. The West Virginia
Standards for 21st Century Learning include the following components: 21st Century Content Standards and 21st Century Learning
Skills and Technology Tools. All West Virginia teachers are responsible for classroom instruction that integrates learning skills,
technology tools, and content standards and objectives. Opportunity is provided for participation in Health Occupations Students of
America (HOSA), the Career and Technical Student Organization (CTSO) for health science technology education students.*
Level of Competence:
Above Mastery: The student demonstrates exceptional and exemplary performance with distinctive and sophisticated
application of knowledge and skills that exceed standard. The student can independently solve problems and is self-directed.
Mastery: The student demonstrates competent and proficient performance and shows a thorough and effective application of
knowledge and skills that meet standard. Application of knowledge and skills is thorough and effective and the student can work
independently.
Partial Mastery: The student demonstrates basic but inconsistent performance of fundamental knowledge and skills
characterized by errors and/or omissions. Performance needs further development and supervision.
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Mastery
Mastery
Mastery
Partial
Above
Content Standards and Objectives Date Comments
Standard 1: Health Care Systems
Objectives The student will
HSTE.O.MADI.1.1 examine the health care delivery
system including public, private,
government, and nonprofit.
HSTE.O.MADI.1.2 determine factors that influence
health care delivery systems.
HSTE.O.MADI.1.3 relate the responsibility of consumers
within the health care system.
HSTE.O.MADI.1.4 assess the cause and effect of
change in the health care system
based on the influence of:
technology, epidemiology, bio-ethics,
socio-economics, and various forms
of complementary or alternative
medicine.
Standard 2: Reception, Telephone and Scheduling
Objectives The student will
HSTE.O.MADI.2.1 relate the importance of the physical
office environment to patient care.
HSTE.O.MADI.2.2 recognize professional characteristics
of the receptionist.
HSTE.O.MADI.2.3 examine the appropriate process for
handling incoming and outgoing mail.
HSTE.O.MADI.2.4 compare services provided by the US
postal service and other delivery
systems.
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HSTE.O.MADI.2.5 demonstrate proper telephone
etiquette for placing and receiving
calls.
HSTE.O.MADI.2.6 demonstrate the procedure for taking
telephone messages.
HSTE.O.MADI.2.7 examine the function of telephone
triage.
HSTE.O.MADI.2.8 compare methods of appointment
scheduling.
HSTE.O.MADI.2.9 demonstrate appointment scheduling.
Standard 3: Patient Records
Objectives The student will
HSTE.O.MADI.3.1 compare forms within patient records.
HSTE.O.MADI.3.2 compile a medical record.
HSTE.O.MADI.3.3 determine the steps in the filing
process.
HSTE.O.MADI.3.4 create a tickler file.
HSTE.O.MADI.3.5 implement rules for charting.
Standard 4: Information Technology Applications
Objectives The student will
HSTE.O.MADI.4.1 recognize the functions of common
medical office equipment.
HSTE.O.MADI.4.2 examine the capabilities of software
programs in a medical office.
HSTE.O.MADI.4.3 determine the rationale for backing up
computer data.
HSTE.O.MADI.4.4 implement HIPAA guidelines for
maintaining confidentiality and
security.
HSTE.O.MADI.4.5 utilize safety measures associated
with the use of common office
equipment.
HSTE.O.MADI.4.6 operate common medical office
equipment.
Standard 5: Safety in the Medical Office
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Objectives The student will
HSTE.O.MADI.5.1 recognize common safety hazards
found in the medical office.
HSTE.O.MADI.5.2 implement measures to create a safe
environment for personnel and
patients.
HSTE.O.MADI.5.3 examine methods of fire prevention in
an office.
HSTE.O.MADI.5.4 differentiate between the four main
classes of fire extinguishers.
HSTE.O.MADI.5.5 determine the operation of the fire
alarm and the importance of location
awareness.
HSTE.O.MADI.5.6 relate the principles of an emergency
evacuation plan.
Standard 6: Financial Practices
Objectives The student will
HSTE.O.MADI.6.1 recognize common terms and
practices associated with patient fees.
HSTE.O.MADI.6.2 compare manual and computerized
bookkeeping systems.
HSTE.O.MADI.6.3 demonstrate basic accounting skills in
the maintenance of patient accounts.
HSTE.O.MADI.6.4 demonstrate basic banking
procedures (i.e. deposits, statement
reconciliation, etc.).
Standard 7: Insurance, Coding, and Billing
Objectives The student will
HSTE.O.MADI.7.1 recognize terminology necessary to
interpret and submit medical
insurance claims.
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HSTE.O.MADI.7.2 classify examples of medical
insurance coverage, including
Medicare, Medicaid, commercial,
TRICARE, CHAMPVA, and Workers
Compensation.
HSTE.O.MADI.7.3 prepare a completed basic insurance
form.
HSTE.O.MADI.7.4 recognize the significance of
diagnosis-related groups.
HSTE.O.MADI.7.5 determine the process of procedural
and diagnosis coding.
HSTE.O.MADI.7.6 select codes for a sample claim form.
Standard 8: Career and Technical Student Organization
Objectives The student will
HSTE.O.MADI.8.1 participate in the local chapter of the
appropriate Career and Technical
Student Organization (CTSO).
HSTE.O.MADI.8.2 use parliamentary procedures in
chapter meetings.
HSTE.O.MADI.8.3 demonstrate team
membership/leadership and problem
solving skills.
HSTE.O.MADI.8.4 participate in local, state, and national
projects impacting healthcare and
healthcare education.
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Profile Summary
STUDENT COMMENTS:
Student’s Signature______________________________________________________________ Date____________________
INSTRUCTOR COMMENTS:
Instructor’s Signature_____________________________________________________________ Date___________________
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