Industry Expertise
Colleges and Universities
Talent and Workforce
Management within
Higher Education
65%
Colleges and universities arguably have one of the
most varied workforce populations in the market today.
Students, faculty, union and auxiliary employees co-exist
and combine into a highly-visible cost that impacts the
financial health of the institution. The financial health is also
of a typical university’s largely related to enrollment. But tuition payments provide
full-time employees less than half of overall revenue. The balance comes from
are non faculty government sources, gifts and fees for services.
First Research Operationally, a school balances both instruction and
administration. Instruction – the academic side of this
balance – involves faculty hiring and academic program
development. Administration – the facilities and support
staff side – holds 65% of the total employee population
at an average school. (Source: First Research)
The university and college environment creates
unique pressures:
• Do you have access to top talent?
• Is the quality of your flexible workforce consistent?
• Do your staffing suppliers keep pace with changes
throughout the year’s cycle?
Through long-term relationships with public and
private universities, Manpower has gathered
60 years of experience serving their unique
workforce needs. We understand your industry
and its unique challenges. Through our client
partnerships, we have learned to cater to
year-round and seasonal cycles and build
solutions that not only keep pace with
demands, but also anticipate what’s next
in the higher education market.
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Repeatable Processes
The certainty of the changing semesters
is one constant that helps us prepare with
our clients. The University of Southern Maine
uses Manpower at four campuses to add
staff to their bookstores each semester.
Since 1998 we have supplemented their
core bookstore staff for six to eight weeks
Challenge: Flexible, to get them through book rush season.
Productive, Quality Talent We provide inventory and stocking staff,
cashiers, greeters and customer service
What other business fluctuates like a university campus? representatives. We take on the duties
Housing, financial aid, event venues, support services, needed to help the University provide
bookstores and more – the natural fluctuation varies exemplary service to its students.
from one month to the next. It takes an excellent handle
on workforce management to roll with those changes
so consumers – students, visitors, employees – don’t Ease of Using Our Services
see or feel the strain. Manpower has collaborated with
A true partner in the staffing space does
universities and colleges over the years, developing
so much more than fill orders. Ease of
flexible solutions designed for this unique business
use, constant innovation and sharing of
environment. We build upon repeatable processes
ideas and best practices are the crux of
so each surge in workforce numbers is easier and
successful, long-term service delivery.
more predictive than the last. And we cater to the
For Lee College, we devised a process
unique flexibility demands for each campus. These
to help the campus departments
are service delivery innovations built from years of
communicate with HR, accounting,
hands-on experience within the environment.
and Manpower. Introducing this simple,
yet innovative process keeps the right
Service Delivery people informed and provides the College
with a new level of visibility to its spend.
Innovation
Manpower has several strategies for ensuring that top
talent is placed at our campus clients, on time and for
the duration needed.
What do they have to say?
“Our relationship touches so
many different departments
and functions. The beginning
of each new semester brings
complexities in staffing, and
we have come to rely on
Manpower as a valued partner
for each peak season. ”
Human Resources Director
Lee College
Baytown, TX
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Challenge: Consolidating and
Centralizing Across Users
Top talent is only one part of the formula for success.
Managing the program well across the organization
through a full service solution generates efficiencies
and cost savings.
Staffing companies bringing site management, vendor
management, and full-blown managed service programs
can drastically improve the cost and the quality of the
contingent workforce you have in place on campus.
Sharing Best Practices
Consolidating an entire university’s use of contingent labor Students and other flexible labor
brings simplicity and reward. Often, our experience evolves inside the university play a key
from one area of focus, such as food service or event staffing
or the help desk. Then, gradually our services expand to role, but not the only role in
additional departments, providing an on-site presence workforce management.
year-round or during peaks. And the campus benefits
through cost control, risk mitigation, budget planning A university in North Carolina
and a quality workforce managed by reliable, experienced recently formalized its pool of
staff. The associates assigned to work are onboarded
consistently, reports are consolidated providing one set student temporary workers. But
of data and departments are serviced uniformly. that did not mean the end of the
For one Big Ten University, we began our relationship with 10+-year Manpower relationship.
one skill set – food service. Today, we provide food service,
cashiers, banquet staff, housekeeping, administrative support, In fact, our services continue to
shipping and receiving, janitorial, mailroom clerks and more. be used in many departments as
When the University needs retired professors or niche staff a complement to its own pool
for special projects, Manpower also employs these highly
specialized individuals. We work with all departments to
of student labor. Manpower
supplement their staff year-round or during school associates provide skill sets,
peak periods.
experience, flexibility and
availability that the University’s
own pool of workers often
cannot. So together, we provide
the flexible staffing solutions
needed to keep this University
running smoothly.
Bottom Line >> Students alone
are not the solution to a campus’s
workforce needs. While they’re a key
component, they are not enough to
provide a well-rounded workforce
solution year-round. The skill sets,
availability, and flexibility typically
required are not conducive to a
student-only solution.
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Manpower has served many of our
campus clients for more than 10
years. Some more than 20 years - Challenge:
a distinction that separates us as a
company that grows and refines our Anticipating Change
solutions in concert with our clients. There are about 16 million students enrolled in over
4,000 degree-granting colleges and universities.
For Stanford, we have been (Source: First Research.) And it’s well documented
that unemployment and education levels are closely
managing through their dorm
tied together (see inset). The 2009 recession will push
cleanup project for over 25 years. people toward higher education – to improve their
Each year we take the time to debrief marketability, future security and earning potential.
with our clients, tweak and start Can your workforce management solution support
planning for the next season. where you need to go? Do you have a mix of suppliers
that can operate locally? Regionally? Across multiple
Read the full story at: skill sets? Alignment to a staffing supplier who can
proactively bring solutions you don’t yet know you
us.manpower.com/campussolutions
need is critical to future balance.
For California State University-Northridge, we earned
our sole supplier status one improvement at a time.
Manpower understands and puts into action processes
to orient our associates to the unique working
Unemployment by Education Levels environment they will encounter on assignment.
The more prepared and comfortable they are, the
more they can focus on getting the job done and enjoy
their work. Our latest innovation minimized turnover by
37% during the last peak season. Customized
pre-assignment orientations are a common theme
for our campus clients as each has a unique set of
requirements and expectations.
Lessons learned from our college and university clients
are ingrained in Manpower. As such, we can offer proven
solutions and expert knowledge that any campus can
benefit from.
To read real-life success stories go to:
us.manpower.com/campussolutions
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