Half-year progress report - achieving our 2006/07 priorities for improvement Annex 1
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Corporate affairs and planning
Overall Aim:
To continuously improve CMRCP/
our services in terms of All
value for money.
2006/07 priority:
Increase organisational Use of Resources – Consider the value for money implications of all projects and
awareness of the importance CMEI/All Key Lines of activities and report these explicitly to Members. Complete
of achieving value for money. Enquiry (June 2005) [CSD-All]
(2006/07)
2006/07 priority: National Implement provisions of the Council’s adopted Procurement Good progress has been made in implementing the actions identified
CMEI/
Conform with procurement Procurement Strategy and action plan. Ongoing within the Procurement Improvement Plan and in meeting the
All [DF-All]
best practice. (2006/07) Strategy. National Procurement Strategy milestones
2006/07 priority: Re-run the Budget Prioritisation Model as an annual exercise in the
CMRCP/ Complete Results of the Budget Prioritisation Exercise for the 2006/07 budget
Better target our resources to CPA requirement. light of the continuous updating of our priorities.
All reported to Cabinet on 6 September 2006
reflect priorities. (2001/07) [DF-Neil Lawley]
Gershon Report Review and update the Annual Efficiency Statement to show The Council has completed and returned the requisite Annual
(July 2004). anticipated efficiencies for 2006/07, in line with Government Ongoing Efficiency Statement to the DCLG and is on course to achieve (if not
2006/07 priority: requirements. [DF-Neil Lawley] better) the target set for the period 2005/06 to 2007/08
CMRCP/ Delivery Efficiency
Identify 2.5% efficiency
All in Local Services A Quarterly efficiency monitoring statement is prepared and reported
savings. (2005/07) Take action to achieve the required efficiencies.
(ODPM – Ongoing to both MT and Members to identify and measure efficiency gains
[DF-Management Team]
November 2004). achieved.
2006/07 priority:
Improve performance in Complete the implementation of service action plans that address
services not within the top CPA - Inspectors Report performance improvement and customer satisfaction issues in
Leader/All Complete
quartile and aim for top (2004). respect of high priority PIs. (Origin: CPA Improvement Plan)
quartile performance in all [CSD-Management Team]
satisfaction BVPIs. (2005/07)
2006/07 priority: Complete the achievement of all targets set out in the CPA
Complete
Achieve and maintain positive Improvement Plan [CE-Management Team]
‘direction of travel’ against CPA - Inspectors Report
Leader/All
selected priority performance (2004) Monitor the key plans for improvement and take corrective action
indicators and improvement Complete
where warranted. [CE-Management Team]
actions. (2006/07)
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CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Public access and involvement
Overall Aim:
To improve the public’s
access to, and influence
CMRCP/
over, services provided by
All
the Council and the
Council’s role in
representing the public.
Establish a new customer services team. [CSM-Julie Beilby]. Ongoing Appointments on schedule, action will be completed by 31 March 07.
Strategy adopted by Council (Sept 06), 2006/07 programme will be
Adopt and implement a new Customer Contact Strategy.
Ongoing completed by 31 March 07. However, implementation will continue
[CSM-Julie Beilby]
beyond this date.
2006/07 priority: IEG Priority Commitments made in: Implement a Customer Relationship Management (CRM) solution in Live system available 11/10/06, second phase will be completed by
CMEI/ Ongoing
Improve how we manage Outcomes (ODPM - Customer Contract areas of high volume contact. [CSM-Julie Beilby] 31 March 2007.
All
customer contacts. (2006/07) 2005). Strategy (2006/09) Implement improvements to the fabric and layout of the council’s
All works on schedule, Kings Hill on site mid November to Mid
main public reception areas at Kings Hill and Tonbridge Castle Ongoing
December 2006, Tonbridge Castle on site January to April 2007.
[CSM-Julie Beilby + CSD-John De Knop]
Deliver services from new geographic locations in the north of the CSM staff in attendance half day at both East Malling (Twisden Road)
Complete
borough. [CSM-Julie Beilby] and Snodland (Samays).
Agreed alternative approach based on three strands:
- Review of standard Letters
Commission a series of short, practical training sessions to assist in - Identification of existing problem areas and development of
the improvement of style and readability of letters. Not Started management strategy
[CSD-Delia Gordon + CSM-Julie Beilby] - Use of testing at interviews for appropriate posts.
This action will not be completed by 31 March 2007 and will need an
2006/07 priority: annual review in each subsequent year.
CMRCP/ Citizens' Panel
Respond better to letters Continue to review and improve the readability, style and grammar
All (Fourth Survey - 2001). CSM has completed assessment and improved standard letters within
from the public. (2003/07) of our standard letters, taking into account the subject matter and
Ongoing CRM Phase One and Two services. However, implementation will
audience, and expand the range of standard letters where feasible.
continue beyond this date for other services.
[CSM-Julie Beilby + CSD-Bruce Hill + All]
Identify the elements of a written communication competency and To be re-assessed once the Customer Contact Strategy has been
use this to assess and improve staff performance. Not started fully implemented. This action will not be completed by
[CSD-Delia Gordon + CSM-Julie Beilby] 31 March 2007.
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CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Public access and involvement (continued)
Continue to implement the Communications Strategy, including:
Ensuring the consistent application of the Council’s corporate
Ongoing Websites and publications are being constantly monitored.
identity and style guidelines. [CE-Linda Moreau + All]
Surveying the Residents' Panel to measure satisfaction with
Complete
Here & Now. [CE-Linda Moreau + CSD-Bruce Hill]
Successful examples in 2006/7 include work with KCC on Clean Kent
ODPM is Positive association Developing partnership public relations (PR) campaigns to
Ongoing initiatives, healthy living initiatives promoted jointly with NHS/Charlton
2006/07 priority: supporting a long- between extent to which promote joint initiatives and services. [CE-Linda Moreau]
Football Club and others, crime-related promotions
Communicate the Council’s term partnership public is informed about Setting up an Officer Communications Group to identify and
key messages clearly, CMCD/ with LGA, IdeA and council services/benefits maximise marketing and PR opportunities to develop a greater
effectively, honestly and All Audit Commission and satisfaction with the understanding of the scope and quality of the Council's Complete Group now meets every six to eight weeks
consistently to all its to improve local Council - General BVPI services amongst residents and other stakeholders.
stakeholders. (2005/07) government Satisfaction Survey [CE-Linda Moreau]
communications. (2003/04).
Developing a welcome pack of new information for new Data protection issues have now been resolved and packs will be
Not started
residents. [CE-Linda Moreau] available by March 2007.
We will also review the Communications Strategy to keep it up to
date, taking into account: progress to date, any changes in This strategy will remain under constant management review
Ongoing
corporate priorities, feedback from stakeholders and new throughout the life of the strategy.
developments in technology. [CE-Linda Moreau]
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CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Public access and involvement (continued)
Progress actions within our E-Government Strategy. For example,
we will:
- Implement an improved customer-facing telephone service for
Phase 1 completed June 2006
public contact with the Council. [CSM-Julie Beilby + CSD- Complete
Phase 2 completed October 2006.
John De Knop + ITM-Alan Burch]
- Enable online authentication of citizens and provide personal National Government Connects system for online authentication
account information e.g. council tax and benefits details. Not started delayed. Canterbury and Medway will be trial sites for Kent Connects
[ITM-Alan Burch] partnership. Unlikely to complete action by 31 March 2007.
- Improve customer service by implementing the Planning and
Regulatory Services 0n-line (PARSOL) “e-Environmental Health Linked to progress of development of CRM and GIS and other
Ongoing
Service Delivery Standards”. [DHH-Phil Beddoes & Barry corporate systems.
Olding + ITM-Alan Burch]
Implement online submission of licensing applications and make all
new applications and associated plans available on the website for System implementation still incomplete with supplier trying to resolve
Ongoing
information, consultation and tracking by all interested parties. the issues. Completion expected before 31 March 2007.
National BVPI 157 [CSD-Duncan Robinson + ITM-Alan Burch]
target of 100% by Further develop our Customer Relationship Management (CRM)
31/12/2005. system to improve our service to customers and increase the range Live system available 11/10/06. Phased expansion into services on
2006/07 priority: of enquiries dealt with by “self-service”. [CSM-Julie Beilby + ITM- Ongoing schedule for 2006/07. However, this action will not be completed by
Increase the availability of National Strategy Alan Burch + CSD-John De Knop +DHH-Phil Beddoes + DPT- 31 March 2007.
E-Government Strategy
electronic information and for Local E- Roy Edwards & Mike Ingram]
and IEG Return.
transactions to help make CMRCP/ Government
local services more ITM (ODPM 2002). Extend the range of services available to the public for receipt of SMS Service for young people launched. Ongoing collection of
CPA - Inspectors Report council information and marketing via email or SMS. Ongoing customer e-mail addresses via LSBU. Seeking implementation of
accessible, convenient,
(2004). [ITM-Alan Burch + DL-Robert Styles] health & fitness’s e-line by 31.03.07.
responsive and seamless. IEG Priority
(2000/07) Outcomes (ODPM Improve the quality and accuracy of electronic information and
Ongoing Continual progress and will continue beyond March 2007.
2004). services available on our main website. [ITM-Alan Burch + All]
Implement improvements to the TM Youth Website in liaison with TM Youth Website re-designed by Youth Forum. New site to be
Licensing Act 2003. Ongoing
Youth Forum. [DL-Robert Styles + ITM-Alan Burch] launched by Christmas.
Pay & Play facilities bookable on line at LLC / AC / TSP. Payment
Further develop the range of leisure activities available via on-line
option remains outstanding between Gladstone/Civica – unlikely to
booking and enable on-line payments. Ongoing
implement by 31.03.07. On line booking and payment implemented
[DL-Robert Styles + ITM-Alan Burch]
at PWGC.
Launch redesigned websites for our main leisure facilities.
Completed
[DL-Robert Styles + ITM-Alan Burch]
Enable on-line payment and enquiry of outstanding Penalty Charge
Notices following the installation of the software system Parking Ongoing Expected to be installed and operational by 31.03.07
Gateway. [DPT-Roy Edwards]
Enable on-line applications for car-park season tickets and
Ongoing Expected to be installed and operational by 31.03.07
Resident Permits. [DPT-Roy Edwards]
Further develop the on-line availability of all Local Development
All LDF Documents as submitted to SoS available on-line. Facilities
Framework consultation and supporting documents to include all Completed
available for everyone to make representations on line
representations made at submission stage. [DPT-Brian Gates]
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CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Public access and involvement (continued)
Corporately, complaints recording between October 2005-March
Implement new reporting procedures to learn more from handling 2006, following implementation of the new system on 3 October 2005,
Citizens’ Panel: complaints and other contacts, thereby identifying measures to is under review to identify and implement reporting and other changes
Ongoing
improve future handling and reduce the recurrence of complaints. ready for the 2007/08 financial year.
- Second (BVPI)
2006/07 priority: [CSM-Julie Beilby + CSD-Bruce Hill + All] New reporting procedures will be established as part of the CRM
Yes – LG Survey, 2000
Respond better to CMRCP/ system by 31 March 2007.
Ombudsman and - Fourth Survey,
complaints from the public. CSD Implement new measures to evaluate how well the new system is
(2003/07) Cabinet Office. 2001. Not started Scheduled for completion by 31 December 2006.
working in practice. [CSD-Bruce Hill]
2003 (BVPI) Survey. Enhance the role of members of the Customer Contact Project
Will start once the CRM has been established. This action will be
Board in overseeing complaints handling within their Services. Not Started
completed by 31 March 2007.
[CSM-Julie Beilby]
We will complete the implementation of our Consultation Strategy
(2004-07). This will include:
- Enabling Residents’ Panel surveys to be completed via the rd
Scheduled to commence from 1 November 2006 for the 3 Residents’
internet, subject to feasibility testing. [CSD-Bruce Hill + ITM- Ongoing
Panel Survey.
Alan Burch]
- Completing and launching a good practice guide on
2006/07 priority: questionnaire design and sampling. [CSD-Bruce Hill]
Improve, cost effectively, the - Introducing a more structured approach to justifying and
public’s influence over CMCD/ Local Government evaluating the impact of surveys and other consultation
services provided by the All Act (2000). research. [CSD-Bruce Hill] Unlikely to be completed to 31 March 2007 due to other statutory and
Ongoing
Council and by other - Establishing a Council-wide cyclical research programme. higher priorities.
organisations. (2005/07) [CSD-Bruce Hill]
- Enabling and promoting direct electronic corporate access to
the results of Residents’ Panel surveys, via a shared database.
[CSD-Bruce Hill + ITM-Alan Burch]
NEW - Identify customer centric service improvements through
Will start once the CRM has been established. This action will not be
organisational learning using the CRM and Customer Services Not Started
completed by 31 March 2007.
Strategy. [CSM-Julie Beilby]
Update and implement the Diversity Policy Action Plan.
Complete
2006/07 priority: [CE-Management Team]
Ensure the Council meets its CMCD/ CPA - Inspectors Report Develop, publish and implement by 4 December 2006 a Disability
Government Policy.
obligations fully in respect of CE (2004). Equality Scheme to promote the rights of disabled people. This will
minority interests. (2003/07) Complete
be a scheme in its own right and will also form part of the Diversity
Policy and Action Plan. [CE-Management Team]
Improve parking for disabled people as part of the refurbishment Works to commence 30.10.06 for completion by 24.12.06. Includes
Ongoing
works to the Larkfield Leisure Centre car park. [DL-Robert Styles] re-designed parking bays for disabled.
Complete year 1 of the Disability Discrimination Act improvement
2006/07 priority: Year 1 completed with minor exceptions. Year 2 subject to
programme for Council buildings and leisure facilities. We will also
Improve access to Council consultation with sub-group of Disability WP. To be implemented by
evaluate and begin to implement year 2 in liaison with the Disability Ongoing
services and facilities in CMCD/ 31.03.07. Completion of DDA requirements in respect of reception
DDA 1995. Working Party. [DL-Robert Styles + CSD-John De Knop + DPT-
accordance with Disability All areas by March 2007. Other areas to follow.
Mike Ingram]
Discrimination Act (DDA)
requirements. (2004/07) Implement a phased programme of enhancement works on the
Phased programme over a number of years. Year One expected to
Council’s car parks, including improvements to help disabled Ongoing
be completed by 31.03.07
people. [DPT-Steve Medlock & Mike O’Brien]
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CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Planning and development
Overall Aim:
To protect and enhance the CMPT/
built and natural DPE
environment.
Key political priority.
Citizens' Panel (2002) Submit first group of LDF documents to the Secretary of State by
First tranche documents submitted to SoS on 1 September.
identified controlling September 2006, carry out further statutory consultation and
Ongoing Consultation undertaken until 13 October. Preparing for Public
housing and new prepare for a public examination in spring/summer 2007.
Examination starting in May 2007.
development in the [DPT-Brian Gates]
countryside (8/33) and
Local Development in existing towns/villages
2006/07 priority: Framework (12/33) and protection of Undertake a strategic flood risk assessment (SFRA) to inform the SRFA undertaken in conjunction with the EA. Published alongside
the environment (9/33) Completed
Progress preparation preparation at allocation of land in the LDF. [DPT-Brian Gates] other supporting documents in September 2006
CMPT/ as priorities for
of the Local centre of new
DPT improvement.
Development planning system
Framework. (2001/07) and linked to Need to maintain sound
Community Plan. basis for planning
decisions and Consultant appointed to carry out the survey and prepare an Open
Start work on an Open Space Study to inform the preparation of an
investment Space Strategy by 31 March 2007. Open Space Study commissioned
Open Space Strategy and the Open Space Development Plan Ongoing st
opportunities. and progressing within the agreed timetable. 1 draft to be completed
Document. [DPT-Brian Gates + DL-Robert Styles]
April 2007.
Commitment(s) made in
Community Strategy
(2003-06).
Discussion with local Continue to develop the Tonbridge Area Action Plan as part of the
Tonbridge Central Area Action Plan prepared by consultants and
groups (eg: Chamber of LDF to include policies and proposals for development,
Ongoing submitted to SoS on 1 September alongside other first tranche LDF
Commerce) and private transportation and improvement in public areas and facilities.
documents.
sector. Indicate need [DPT-Brian Gates]
and potential for town Bring forward a detailed development brief to guide the detailed
centre development Work on the development Brief for the Botany area to be completed
implementation of key opportunities including the Councils own land Ongoing
2006/07 priority: enhancement and by 31/03/07 to inform marketing strategy. Other site briefs to follow.
CMPT/ Town centre focus holdings. [DPT-Brian Gates + CSD-Katie Fowler]
Enhance the vitality of transport improvement.
CE/DPT enshrined in
Tonbridge town centre.
planning policy. Political priority.
(2004/07)
Local Development Work in partnership with the Environment Agency and others to
Implementation dependent on securing external funding. The current
Framework Issues develop a detailed enhancement scheme for the Town Lock area of
Ongoing low probability of securing that funding makes completion by 31.03.07
Report identifies Medway Wharf Road, secure funding and implement the scheme.
unlikely.
Tonbridge town centre [DPT-Brian Gates & Steve Medlock]
for an ‘Area Action
Plan’.
Temporary staff have been and will be employed – before and after
Fund additional staff resources. [DPT-Lindsay Pearson] Ongoing
March 2007
2006/07 priority: Planning Delivery Best Value Review
Improve the speed of CMPT/ Grant (PDG) aims identified speed and Invest in better Information Communications Technology (ICT) to
determining planning DPT to increase communication as areas Technical improvements to Uniform have been implemented and
achieve efficiencies. This will include providing the capability to
applications. (2003/07) performance. for improvement. Ongoing further changes are in preparation including for the period after March
view further and fuller planning histories online.
2007
[DPT-Lindsay Pearson]
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CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Planning and development (continued)
Continue to use the PDG to further upgrade the Uniform system
Technical improvements to Uniform have been implemented and
and maintain our maximum score in the national Pendleton Survey
Ongoing further changes are in preparation including for the period after March
for e-planning performance. [ITM-Alan Burch + DPT-Lindsay
2007
Pearson]
2006/07 priority: Central theme of Best Value Review Investigate further the cost/benefits of providing fuller details of all
CMPT/ Not yet
Improve public access to the new planning identified public access planning applications over the Internet. [DPT-Lindsay Pearson + Awaiting outcome of case file scanning project – during 2007/8
DPT started
planning process. (2003/07) system. as area for improvement. ITM-Alan Burch]
Further develop the on-line availability of all Local Development
All LDF Documents as submitted to SoS available on-line. Facilities
Framework consultation and supporting documents to include all Completed
available for everyone to make representations on line
representations made at submission stage. [DPT-Brian Gates]
Continue to seek developer contributions to enhance leisure £615,000 secured for improvements at LLC, £100,000 secured for
Local Development improvement to play facilities at LLCP and £100,000 secured for
facilities to meet demands generated by new developments in
Framework (LDF). Ongoing improvements to EM&LPC play facilities. Currently negotiating further
2006/07 priority: conjunction with schemes identified in the Capital Plan.
contributions for a ball court at Tonbridge Racecourse Sportsground
Encourage developer Planning Policy [DL-Robert Styles + DPT-Lindsay Pearson] and general improvements to the site.
CMLFCY/ Commitment(s) made in
contributions in support of Guidance 17
DL/DPT - Borough Leisure
community leisure facilities. (PPG 17). Develop an Open Space Strategy based on an evaluation of Consultant appointed to carry out the survey and prepare an Open
Strategy (2001/06).
(2003/07) provision and local needs. This will inform the Local Development Space Strategy by 31 March 2007. Open Space Study
- Playing Pitch Ongoing st
Framework and assist in securing developer contributions. commissioned and progressing within the agreed timetable. 1 draft
Strategy (2005/12).
[DPT-Lindsay Pearson & Brian Gates + DL-Robert Styles] to be completed April 2007.
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CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Transportation and land drainage
Overall Aim:
CMPT/
To promote an ordered
DPE
traffic environment.
Implement directly or promote through KCC the following traffic
management and road safety schemes:
In Tonbridge and Hildenborough:
High Street/Bradford Street - traffic flow adjustments. KCC responsible for implementing scheme. Currently being
Ongoing
[DPT-Mike O’Brien] reappraised. Further progress unlikely.
Quarry Hill Road/Waterloo Road - anti-skid surfacing. KCC responsible for implementing scheme. Expected to be
Ongoing
[DPT-Mike O’Brien] completed by 31.03.07
Brook Street - traffic calming. KCC responsible for implementing scheme. Expected to be
Ongoing
[DPT-Mike O’Brien] completed by 31.03.07
Hectorage Road - traffic calming. KCC responsible for implementing scheme. Expected to be
Ongoing
[DPT-Mike O’Brien] completed by 31.03.07
Pembury Road – pedestrian crossing enhancements. KCC responsible for implementing scheme. Expected to be
Ongoing
[DPT-Mike O’Brien] completed by 31.03.07
B245 Tonbridge Road, Hildenborough – new zebra crossing. KCC responsible for implementing scheme. Expected to be
Ongoing
[DPT-Mike O’Brien] completed by 31.03.07
Works need to be integrated with the emerging proposals from the
Vale Road - car park extension.
Not started Tonbridge Central Area Action Plan. Unlikely to be started before
[DPT-Steve Medlock]
31.03.07
Byrneside/Leigh Road - footpath surface and lighting
Not started Scheme to be removed from the Capital Plan when next reviewed
enhancements. [DPT-Steve Medlock]
Citizens' Panel (2002)
2006/07 priority: Hugh Christie/Cage Green - footpath lighting improvements.
Improve the safety, identified traffic Ongoing Expected to be installed and operational by 31.03.07
Kent Community [DPT-Steve Medlock]
convenience and CMPT/ congestion (6/33) as a
Strategy priority for improvement. Ridgeway/Town Acres - footpath lighting improvements.
environmental impact of DPT Ongoing Expected to be installed and operational by 31.03.07
(Update 11/2003). [DPT-Steve Medlock]
transportation in the Community Strategy
borough. (2005/07) Elsewhere in the borough:
(2003-06).
A227 The Street, Ightham - various safety improvements. KCC responsible for implementing scheme. Expected to be
Ongoing
[DPT-Mike O’Brien] completed by 31.03.07
A228 lay-by west side near Ham Hill - refurbishment to KCC responsible for implementing scheme. Not expected to be
Ongoing
accommodate lorry parking. [DPT-Mike O’Brien] completed by 31.03.07
West Malling station - new northern access. Completion programmed by 31.03.07 but entirely dependent on
Ongoing
[DPT-Steve Medlock] technical and legal approvals by Network Rail.
A227 Shipbourne - speed management initiative phase 1 KCC responsible for implementing scheme. Expected to be
Ongoing
(central 40mph zone). [DPT-Mike O’Brien] completed by 31.03.07
Leybourne Way, Larkfield – new toucan crossing. KCC responsible for implementing scheme. Expected to be
Ongoing
[DPT-Mike O’Brien] completed by 31.03.07
Offham – new footpath in front of the Kings Arms public house. KCC responsible for implementing scheme. Expected to be
Ongoing
[DPT-Mike O’Brien] completed by 31.03.07
St Mary’s Platt – traffic calming on local roads. KCC responsible for implementing scheme. Expected to be
Ongoing
[DPT-Mike O’Brien] completed by 31.03.07
Park Road to Leybourne Way, Leybourne – new cycle lanes. KCC responsible for implementing scheme. Expected to be
Ongoing
[DPT-Mike O’Brien] completed by 31.03.07
Borough Green – new pedestrian crossing. KCC responsible for implementing scheme. Expected to be
Ongoing
[DPT-Mike O’Brien] completed by 31.03.07
Coldharbour Roundabout, Ditton – new peak-time traffic KCC responsible for implementing scheme. Expected to be
Ongoing
signals. [DPT-Mike O’Brien] completed by 31.03.07
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CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Reprogrammed in recent review. Unlikely to be completed by
Lower Warren lay-by - refurbishment. [DPT-Steve Medlock] Not started
31.03.07
New Hythe Lane/Chaucer Way, Larkfield – footpath widening
Ongoing Expected to be completed by 31.03.07
to accommodate new cycleway. [DPT-Steve Medlock]
Fairfield Road, Borough Green – new footpath link to station.
Ongoing Expected to be completed by 31.03.07
[DPT-Steve Medlock]
Time for consultation, design and confirmation of funding contribution
High Street, Wouldham - traffic calming.
Ongoing by KCC means that scheme cannot start on site until the summer of
[DPT-Steve Medlock]
2007.
Scheme needs to be co-ordinated with recently scheduled
Wateringbury - Conservation Area enhancement.
Ongoing Conservation Area Appraisal so cannot be progressed before the end
[DPT-Steve Medlock]
of March 2007.
Woodlands Parade, Ditton - enhancement proposals. Subject to successful negotiations with the land owner, expected to
Ongoing
[DPT-Steve Medlock] be completed by 31.03.07
The ending of the Kent Highways Partnership has resulted in the
Promote the use of the borough’s speed indicator device for
Not started Borough Council no longer being able to deploy such equipment on
campaigns to change driver behaviour. [DPT-Mike O’Brien]
the highway.
Co-ordinate and support financially the purchase of equipment and Progress dependent on Police roll out of training for parish volunteers
training to involve parish councils in the Kent Police speed-watch Ongoing but scheme will in any event be a continuing initiative over a number
initiative. [DPT-Mike O’Brien] of years.
Fully implement the Local Parking Plan for central Tonbridge.
Ongoing Expected to be completed by 31.03.07
[DPT-Mike O’Brien]
Produce Local Parking Plans for Hadlow and Borough Green.
Not started Expected to be completed by 31.03.07
[DPT-Mike O’Brien]
Citizens' Panel (2002) Introduce a Local Parking Plan in Snodland. [DPT-Mike O’Brien] Not started Expected to be completed by 31.03.07
identified car parking -
Review the existing West Malling Parking Plan. Expected to be completed by 31.03.07 or soon after in the new
on street and public car Not started
[DPT-Mike O’Brien] financial year
parks (10/33) as a
2006/07 priority: Implement parking improvements at Eccles village. Investigation, design and consultation in progress. Implementation of
priority for improvement. Ongoing
Ensure parking is managed [DPT-Mike O’Brien] any proposals arising programmed for Summer 2007.
CMPT/
to meet the needs of drivers, Political priority.
DPT Extend the Ryarsh Lane car park and build a new access for
visitors, businesses and Completed
Commitment(s) made in pedestrians. [DPT-Mike O’Brien]
residents. (2004/07)
Community Strategy Implement phase four of the Parking Action Plan covering a further
(2003-06). Parking Action Plan recently reviewed and Phase 4 more likely to be
set of individual on-street parking problem sites. Not started
[DPT-Mike O’Brien] implemented early in the next financial year.
Local Transport Plan. Carry out a phased programme of improvements in the borough’s First phase of continuing programme expected to be completed by
Ongoing
off-street car parks. [DPT-Steve Medlock] 31.03.07
Introduce measures to deal with on-street commuter parking at Blue
Bell Hill and promote use of the new park-and-ride car park. Ongoing Expected to be completed by 31.03.07
[DPT-Mike O’Brien]
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CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Transportation and land drainage (continued)
As the Highway Authority, KCC will be completing detailed design
of the access road and forecourt in liaison with ourselves, Network
KCC, as highway authority, has the lead role in promoting this project
Rail and South Eastern Trains so that this part of the Master Plan
Ongoing with the support of the Borough Council. Work likely to continue
can be included within the bypass widening scheme. The detailed
beyond the end of March 2007.
design and implementation of the additional parking will proceed as
2006/07 priority: Local Transport Plan private development. [DPT-Brian Gates]
Improve access to and CMPT/ policy to improve Complete the design of, and implement, the new access road
parking at West Malling DPT integration of transport construction to the northern side of the station to aid in particular Completion programmed by 31.03.07 but entirely dependent on
Ongoing
station. (2003/07) nodes. access for disabled people to the east bound platform. technical and legal approvals by Network Rail.
[DPT-Steve Medlock]
Continue to lobby through the Joint Transportation Board and other
related forums to ensure funding provision for the access The lobbying process will continue until such times as funding is
Ongoing
improvements is included in the Local Transport Plan. allocated in KCC’s budgets.
[DPT-Mike O’Brien]
Continue to take a lead role and work with other agencies in the
Part of a longer process of assessment and bid preparation to secure
implementation of improvement schemes in Aylesford to resolve
Ongoing funding from the Environment Agency. Will not be completed by end
flooding problems arising from the Rochester Road stream.
of March 2007.
[DPT-Steve Medlock]
Implement a Capital Plan land drainage scheme at the Pen Stream
2006/07 priority: Ongoing Expected to be completed by 31.03.07
High national in north Tonbridge. [DPT-Steve Medlock]
Reduce the risk of flooding profile. Flooding events and Ensure a seamless handover of Critical Ordinary Watercourses to
CMPT/
of residential and formation of local the Environment Agency. The Agency is taking over a number of
DPT
commercial premises. DEFRA High Level flooding actions groups. watercourses throughout England as a result of fundamental Completed
(2003/07) Targets changes that the government instituted recently on flood defence
responsibilities. [DPT-Steve Medlock]
Review and update the Flood Defence Policy Statement that guides
how proactive we wish to be in seeking to reduce flood risk in the Ongoing Expected to be completed by 31.03.07
borough. [DPT-Steve Medlock]
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Housing
Overall Aim:
To improve the availability CMH/
and quality of housing for DHH
those most in need.
Secure new affordable housing through the planning system and
direct provision by Residential Social Landlords. Ongoing
On target - Half Year Cumulative = 48 (LPI 13 & LPI 14)
[DHH-Lawrence Dey + DPT-Lindsay Pearson & Brian Gates]
Develop an action plan to fulfil the recommendations from the study Survey completed. Development of ‘Action Plan’ to follow once final
Housing Green of the accommodation needs of gypsies and travellers. Ongoing report published.
Paper, (DETR [DHH-Lawrence Dey + DPT-Brian Gates]
2000). Key political priority
Affordable Housing policies in LDF Core Strategy revised to reflect
Sustainable 40% on site target and 70/30 tenure split for social rent and shared
Commitment(s) made in:
Communities Plan, Develop an action plan to fulfil the recommendations of the housing ownership respectively. Thresholds also lowered.
Community Strategy
(ODPM 2003). market assessment study. Ongoing
(2003/06)
2006/07 priority: [DHH-Lawrence Dey + DPT-Brian Gates] Affordable Housing Guidance note adopted in April 2004 also to be
Housing Act 2004 Housing Strategy
Add to the supply of CMH/ revised by March 2007 to take account of headline findings from the
Housing (2005/08)
affordable housing. DHH/DPT survey.
Corporation TMBC Capital
(2004/07) Develop the west Kent Housing Strategy Position Statement into an
Strategy Series of meetings held with TWBC and SDC to agree action plan.
Investment Strategy
TMBC Local Plan action plan and strategy for west Kent to benefit from joint working Ongoing
Draft strategy anticipated by 31 March 2007.
(2005) and economies of scale. [DHH-Lawrence Dey]
South East CPA - Inspectors Report Develop a programme of rural housing needs studies to determine
Regional Housing (2004). Report presented to Strategic Housing Advisory Board July 2006.
the need for affordable housing in the parishes. Ongoing
Strategy (GOSE, [DHH-Lawrence Dey]
2006/09)
Complete but
Develop new policies in the LDF relating to affordable housing, New Policy changing the percentage requirement, tenure mix and
subject to
having regard to the results of the latest housing market thresholds included in Core Strategy as submitted to SoS on 1
independent
assessment study. [DPT-Brian Gates] September 2006
examination
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Housing (continued)
Homelessness Act Extensive consultation conducted with WK Homeless Conference for
2002 stakeholders held in March 2006.
“More than a Roof” Service user involvement conducted in July 2006 at a homeless
report (DTLR 2002). Complete the review of the Homelessness Strategy. hostel.
Ongoing
Homelessness [DHH-Lawrence Dey]
Code of Guidance Quantitative data collected via questionnaire to inform statutory
(2002) ‘homelessness review’.
ODPM:
- Reducing B&B use Target date for completion of strategy 31 March 2007.
and tackling
Review how we provide services to the homeless and those
homelessness:
threatened with homelessness, including maintenance of the
what’s working, Discussions with Russet Homes deferred until after their inspection in
Housing Register. In the process we will draw on best practice from Ongoing
(2003) November 2006.
Beacon and other high performing authorities.
- Achieving positive
[DHH-Lawrence Dey]
outcomes in
homelessness, Explore, with Registered Social Landlords (RSLs) how properties in
(2003). Commitment(s) made in:
the private sector, for example empty properties, can be leased to
Community Strategy, meet the needs of those who are homeless or threatened with
2006/07 priority: Housing (2003/06). homelessness. We will do this in the context of the Government’s Ongoing Meetings held with RSLs and pilot in progress.
Do more to prevent Corporation &
homelessness and improve
CMH/ TMBC national target to reduce the use of temporary accommodation by
DHH ODPM - Effective
services to homeless Homelessness 50% between 31 March 2005 and 31 March 2010 (measured by
co-operation on
households. (2003/07) Strategy (2003/08). BV203). [DHH-Lawrence Dey]
tackling
TMBC Housing
homelessness,
Strategy (2005/08).
nominations, Progress the development of choice based lettings, including the
agreements and Member approval secured at meeting of Strategic Housing Advisory
review of the allocations policy to ensure that it continues to meet
exclusions, (2004). Ongoing Board in October 2006 to progress development of CBL via the Kent
the needs of homeless households and others in need.
CBL Partnership.
ODPM: [DHH-Lawrence Dey]
- Housing
Associations and
homelessness
briefing, (2005).
- Delivering positive
shared outcomes in
health and Improve the efficiency of data collection and recording in connection
homelessness, Completed New IT database set up.
with our housing advice services. [DHH-Lawrence Dey]
(2005).
- Settled homes;
changing lives,
(2003).
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CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Housing (continued)
Decent homes standard
New private sector stock condition survey reports the government
Continue to work towards achieving the Decent Homes Standard for target for decent homes in the private sector (to make decent 70% of
private sector homes by reviewing our Housing Assistance Policy to homes occupied by vulnerable households by 2010) has already been
better target all forms of assistance, including grants, towards non- Ongoing met.
decent housing, particularly homes occupied by vulnerable people.
[DHH-Lawrence Dey] Housing Assistance policy to be revised in accordance with survey
findings and reported to Members in Jan/Feb 2007.
Consultation/research re Housing Act 2004
2006/07 priority: the House Conditions Continue to implement the requirements of the Housing Act (2004)
Regulatory Reform by:
Improve sub-standard Survey (2000).
CMH/ Order 2002
housing and the energy
DHH Introducing the Housing, Health and Safety Rating System for
efficiency of existing and new Commitment(s) made in: Completed Staff training complete and new legislation enacted.
Housing Act 2004 assessing private sector homes. [DHH-Lawrence Dey]
housing provision. (2004/07) TMBC Housing HMO licensing scheme established and licensing underway with 11
Strategy (2005/08). Starting to license HMOs. [DHH-Lawrence Dey] Completed applications made to date.
Developing a new policy to guide the application of Empty
Dwelling Management Orders. This is legislation to enforce the
EDMOs to be included within new private sector housing enforcement
use of empty properties to meet local housing needs, thereby Ongoing
policy by 31 May 2007.
helping to bring more empty properties back into use.
[DHH-Lawrence Dey]
Energy efficiency
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Housing (continued)
Findings to inform revision contained in new private sector stock
condition survey – final draft expected December 2006. Work will
commence on new document in the new calendar year in partnership
with Kent Energy Centre.
Will be reviewing the provision of our pilot Solar Hot Water scheme
and exploring further renewable energy initiative with a local RSL.22
solar hot water grants provided since scheme inception.
Currently working with Russet Homes to develop Photovoltaic
scheme on new build development in the borough.
Undertaking a ‘Warm Streets’ project in a designated area with a
high proportion of unfilled cavity walls promoting energy efficiency
Revise our Energy and Fuel Poverty Strategy. [DHH-Lawrence measures. The project will involve a marketing mail out to 500
Ongoing
Dey] households offering a free home energy survey visit by a KEC
surveyor for up to 25 households.
Providing Coldbuster health referral training for carers working in
the borough as a mechanism to reach vulnerable groups. Free
awareness raising training session with the aim that the key worker
participants become referrers.
Arranging a School Energy Project at 3 local primary schools to
raise awareness of energy issues (funded by LA21 grant)
Participating in Kent Renewable Initiative scheme targeting
properties off the gas network in the private sector to encourage the
uptake of domestic renewable energy systems.
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CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Housing (continued)
Taking part in a Homes and Interiors Show at a local show ground
providing energy efficiency advice and promoting renewable energy
systems.
Arranging a mail out targeted at all benefit recipients (2,500) in the
borough promoting Warm Front grants.
Will be researching funding the implementation of a Cold busters
grant scheme to manage grants for energy efficiency measures in
the borough.
Will be participating in Kent ‘Did You Know’ project – a scheme
targeted at benefit recipients to improve levels of awareness
Continue to promote energy efficiency in the private sector by: regarding the benefits of cavity wall insulation and the availability of
providing grants (e.g. for solar water heating systems), funding the free energy efficiency measures.
Ongoing
Kent Energy Centre and working with private landlords. [DHH- Continued to participate in the Hotspots Programme to identify
Lawrence Dey] areas of fuel rich households to target energy efficiency advice to.
The second phase of marketing was sent in the winter of 05/06.
On-going participation in ‘Steering Group’ for ‘Energy House Points’
project which aims to carry out a marketing campaign promoting
energy efficiency improvements to private landlords. The scheme
was launched in 2004/05 and has been featured at both a Southern
Private Landlord Association event and at the West Kent Landlords
Forum
Active participants in Kent Action to save Heat (KASH) scheme-
works in partnership with KEEP and CEN to provide energy saving
measures.
The Home Improvement Agency has assisted 131 vulnerable
households to repair, improve or adapt their property in the first half
of the financial year (target of 250 for the year).
Discussions on-going to explore the concept of access to a
‘handyman’ service within the Home Improvement Agency to assist
Continue to assist with repairing, improving and adapting more with small low cost repairs and improvements to homes in the private
Learning Disability Citizens’ Panel (2002) homes in the private sector for vulnerable households. [DHH- Ongoing sector for vulnerable households.
White Paper – identified care for the Lawrence Dey]
2006/07 priority: elderly (11/33) as a Will be reviewing the housing assistance policy in Jan/Feb 2007
Valuing People,
Improve support and priority for improvement. following the findings of the private sector house condition survey on
(2003).
assistance to vulnerable, how funding for repairs, improvements and adaptations is targeted.
CMH/
elderly and disabled Commitment(s) made in: Similarly, will be re-assessing how and where information is targeted
DHH Civil Partnerships
households to enable
Act, 2004 TMBC Community to residents and particularly vulnerable households.
independent living.
Strategy (2003/06).
(2003/07)
Kent Supporting TMBC Housing Work with Kent County Council’s (KCC’s) Supporting People team
People Strategy, Strategy (2005/08). to identify and meet more effectively the gaps in provision for Action completed but discussions will be ongoing with KCC. Financial
(2005/10). vulnerable households, whilst recognising that this is a difficult area Completed constraints on Supporting People budget limit the scope for new
to progress in the light of national funding cutbacks and concerns services.
amongst the local community. [DHH-Lawrence Dey]
Take forward the recommendations arising from the research into
the housing and support needs of: young people, older people and Draft reports completed. Consultation ongoing with key stakeholders
Ongoing
the lesbian, gay, bisexual, transgender and transsexual before presenting final reports to members Jan/Feb 2007
communities. [DHH-Lawrence Dey]
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Housing (continued)
Protocol completed to address the housing and support needs of
16/17 year olds and agreed with KCC, Supporting People,
Explore opportunities for improvements in joint working with
Connexions, Rainer 16+ and Kent local authorities.
Connexions, KCC’s Youth Offending Service and other key
stakeholders to prevent homelessness for specific client groups,
Separate working procedure note drawn up by TMBC for use across
such as 16-17 year old offenders. Connexions is a national service Completed
Kent for dealing with the specific needs of young offenders’.
throughout England that is provided through local partnerships. It
provides confidential advice, support and information for 13-19 year
Programme of workshops in schools completed in 2005/06 and
olds. [DHH-Lawrence Dey]
agreed for 2006/07 to inform pupils of housing and homelessness
issues.
Housing – benefit payments
Overall Aim:
To provide financial
assistance through the
CMRCP/
timely and accurate
DF
processing of claims for
Housing and Council Tax
Benefit.
2006/07 priority:
Progress improvement actions identified in the Council Tax, Some of the improvement actions are not scheduled to be
Achieve top quartile
Improve on our national Business Rates and Housing Benefits BVR Improvement Plan. progressed until after 2006/07. With reference to the separation of
performance in accuracy of
CMRCP/ (2001/02) mid-range These include separating customer contact staff from those customer contact from benefit calculation this has started and is
calculating benefit due, while Ongoing
DF performance for calculating benefits, thereby allowing the latter to concentrate progressing. Completion of the improvement action is heavily
sustaining top quartile
accuracy of processing. without interruption on the accuracy of benefit entitlement. influenced by the progress with CRM and the training of the customer
performance for speed of
[DF-Paul Griffin] services staff.
processing. (2003/07)
Progress improvement actions identified in the Council Tax,
Some of the improvement actions are not scheduled to be
Supported by Business Rates and Housing Benefits BVR Improvement Plan.
2006/07 priority: progressed until after 2006/07. With reference to the direction of the
CMRCP/ Department for These include through the Kent Benefit Managers Group, reviewing
Further improve the take-up County-wide issue. Ongoing Kent Benefits Partnership, the Principal Benefits Officer has now
DF Work and the direction of the Kent Benefits Partnership and ensuring there is
of benefits. (2003/07) been elected to the Board and will, as a result, be in a better position
Pensions. adequate focus on the core objective of benefit take-up.
to influence the future direction of the Partnership.
[DF-Paul Griffin]
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CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Leisure and culture
Overall Aim:
To develop leisure and CMLFCY/
cultural services for local DL
people and visitors
Complete year 1 of the Disability Discrimination Act improvement
programme for leisure facilities. We will also evaluate and begin to Year 1 completed with minor exceptions. Year 2 subject to
Ongoing
implement year 2 in liaison with the Disability Working Party. consultation with sub-group of Disability Working Party.
[DL-Robert Styles + CSD-John De Knop + DPT-Mike Ingram]
Continue to review our marketing material to provide all groups, Marketing material amended as stocks run out. Recent examples
Requirement to including those in need, with better information about how they can Ongoing include PWGC, HCP and LLCP. Leisure Pass marketed in Leisure
produce: use our leisure facilities. [DL-Robert Styles] Guide and Activate brochure.
- Community Implement those actions in the Leisure Best Value Review
Strategy. Improvement Plan for 2006/07 that are relevant to this priority.
Disability These include:
Discrimination Act All Activate sessions now offer discount to Leisure Pass holders.
(1995). Currently considering junior fitness brand within LSBU, which will
Fundamental to Reviewing the charging strategy for young people.
Department of Ongoing incorporate revised pricing strategy. Annual review of pricing as part
commitment(s) made in: [DL-Robert Styles]
Culture Media & of revenue estimates process, incorporates proposals for young
Borough Leisure people.
2006/07 priority: Sport - reports of
Strategy (2001/06). Continuing to develop introductory schemes/programmes at
Enable the whole community, Policy Action Team
Local Cultural reduced prices to entice potential users of all ages to try out Junior summer fitness programmes operated at LLC / TSP / AC for
including those most in need, CMLFCY/ on social exclusion. Ongoing
Strategy (2002/07). activities and considering how such initiatives could encourage first time in 2006. LSBU currently developing loyalty scheme.
to more fully enjoy leisure DL "Mission Possible" Community Strategy new users to maintain exercise habits. [DL-Robert Styles]
and cultural activities. the South East Plan (2003-06). In partnership with others, identifying needs and examining
(2001/07) To be actioned by new Leisure Services Manager (Development)
for Sport 2004/08, Leisure Services options for extending the use of the Leisure Pass to Not started
Sport England. Business Unit following appointment in New Year.
services/facilities provided by others. [DL-Robert Styles]
"Sport Playing Its Business Plan. Developing outreach work in areas of social deprivation where Healthy living / easting scheme underway at Long Mead School.
Part - the the need is greatest, particularly the East Malling and Trench Ongoing Adventure days operated at Malling School in partnership with Kent
Contribution of (north Tonbridge) wards. [DL-Robert Styles] Children’s Fund.
Sport to Community
Priorities and the In liaison with other Council and external services exploring the
Improvement possibilities of improving public transport to leisure facilities in
Ongoing Issue currently being considered by Youth Forum.
Agenda”, Sport areas where gaps in provision are identified.
England. [DL-Robert Styles]
Enhance awareness of the needs of the disabled through provision
LSBU trialled online programme. To be developed as part of LSBU
of disability awareness training for the Leisure Services Business Ongoing
core training matrix.
Unit’s (LSBU’s) staff. [DL-Robert Styles]
Begin to implement the approved programme of Approved programme being progressed. Young people research
consultation/market research, including research in respect of Ongoing project currently being piloted in Weald of Kent Girls’ Grammar
“Sport & young people. [DL-Robert Styles] School.
2006/07 priority:
Recreation” report Commitment(s) made in: Review and enhance the operation of customer panels, including Active recruitment of panel members ongoing. New panel for
Increase community
(Audit Commission Borough Leisure establishment of a new panel for Tonbridge Racecourse Ongoing Tonbridge Racecourse Sportsground to be put back to 07/08 linked to
involvement in the delivery CMLFCY/
– 2002). Strategy (2001/06) Sportsground. [DL-Robert Styles] preparation of Management Plan.
and design of Leisure DL
Local Cultural
services. (2004/07) CPA – self Strategy (2002/07).
assessment. Increase the representation of ‘hard to reach’ groups on customer
Ongoing Active recruitment of panel members ongoing.
panels. [DL-Robert Styles]
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CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Leisure and culture (continued)
Implement those actions in the Leisure BVR Improvement Plan for
Cleaning Services contract re-tendered successfully – saving £9k pa.
Citizens’ Panel (Eighth 2006/07 that are relevant to this priority. These include the re-
2006/07 priority: Other improvement actions included and monitored through LSBU
survey – 2002) re. tendering of the cleaning services contract for the LSBU and Ongoing
Business Plan. Programme for 2007 Festival of Music currently
Operate the Council’s charges. reducing the cost of the Festival of Music & Fireworks at Tonbridge
Leisure facilities/services “Sport & under consideration.
Castle. [DL-Robert Styles]
more effectively, efficiently CMLFCY/ Recreation” report Commitment(s) made in:
Borough Leisure Implement the action plan for 2006/07 to improve the LSBU’s
and economically, within DL (Audit Commission Ongoing 80% completed. Reported regularly to MT via LMRG minutes.
financial position. [DL-Robert Styles]
approved levels of resources, – 2002). Strategy (2001/06).
to meet identified needs. Leisure Services Monitor and review changes in the market place, nationally and
(2004/07) Business Unit locally, regarding the delivery of our indoor leisure facilities. Completed Report commissioned and progressed by external consultant.
business plan. [DL-Robert Styles]
Direct feedback from Include CCTV ducting in Larkfield Leisure Centre car park
Ongoing Included in capital works. To commence on 30.10.06.
users and customer improvements. [DL-Robert Styles]
panels. Adopt new by-laws for our Country Parks to assist in enforcing anti-
Commitment(s) made in: Proposed schedule completed and awaiting further comments /
social behaviour controls and ensuring the safety of users. Ongoing
instructions from Chief Solicitor.
Borough Leisure [DL-Robert Styles + CE-Roger Shapter]
Strategy (2001/06). To be investigated / implemented as part of the overall site
Enhance CCTV facilities at Tonbridge Farm Sportsground.
2006/07 priority: Local Cultural Ongoing development following the sale of Welland Road play area.
CMLFCY/ Linked to Crime [DL-Robert Styles]
Improve security at leisure Strategy (2002/07). Timescale dependent on receipt of funding from developer.
DL Reduction.
facilities. (2003/07) Leisure Services Re-design the ‘wet change’ facilities at Larkfield Leisure Centre. Tender completed. Capital works to commence 13.11.06. To be
Ongoing
Business Unit [DL-Robert Styles] completed 24.12.06.
Business Plan.
Crime & Disorder Review patrolling arrangements at Tonbridge Racecourse
Reduction Sportsground and Haysden Country Park. Completed Review complete and new part-time Ranger in post.
Partnership [DL-Robert Styles]
Strategy.
Develop an Open Space Strategy based on an evaluation of Open Space Study commissioned and progressing within the agreed
Ongoing st
provision and local needs. [DL-Robert Styles] timetable. 1 draft to be completed April 2007.
Seek to secure land to make Tonbridge to Penshurst cycle route Negotiations with adjoining landowner have stalled. Investigation is
Ongoing
entirely off-road. [DL- Robert Styles] being made into alternative off-road routes within the Country Park.
Implement the Outdoor Leisure BVR Improvement Plan for 2006/07.
Commitment(s) made in: Ongoing Progressing.
[DL-Robert Styles]
Borough Leisure
Purchase of Land at Quarry Hill progressing, solicitors instructed
2006/07 priority: Strategy (2001/06). Purchase Leybourne Woods Millennium Woodland and Quarry Hill should be completed by March 2007. Land owners of Leybourne
Improve public access to the Local Cultural Wood, Tonbridge. [DL-Robert Styles + CSD-Katie Fowler]
Ongoing
Woods informed Council they do not wish to sell their land, project
CMLFCY/ Green Flag Park
countryside and public open Strategy (2002/07). aborted due to landowners not wishing to progress.
DL Award Programme.
spaces across the borough. Outdoor Leisure BV Achieve the Green Flag Award for Haysden Country Park.
(2004/07) Improvement Plan. Completed
[DL-Robert Styles]
Community Strategy Implement the proposed (children’s play) improvement scheme for Scheme being developed and awaiting funding from the sale of
(2003-06). Ongoing
Tonbridge Farm Sportsground. [DL-Robert Styles] Welland Road play area.
Progress improvements at Tonbridge Racecourse Sportsground to
seating, litter bins, dog-waste bins and signage. Completed
[DL-Robert Styles]
Develop an overall Water Safety Strategy for our outdoor leisure
2006/07 priority:
sites and site specific plans for Haysden Country Park and
Improve safety concerning Site visits have been carried out by RoSPA and reports have been
CMLFCY/ Need to respond to Tonbridge Racecourse Sportsground/Tonbridge Castle, in liaison
outdoor sites with pools, Ongoing received. All strategies are currently being drafted. Report to Jan /
DL water related incidents with ROSPA. [DL-Robert Styles]
streams, lakes etc. March 2007 LFC&YAB.
(2006/07)
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CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Leisure and culture (continued)
Planning and policy
Implement the remaining recommendations from the Scrutiny
Completed
Review of Youth Support and Development. [DL-Robert Styles]
Prepare the Kent Local Area Youth Agreement in partnership with
Kent County Council’s Youth & Community Services. Completed
[DL-Robert Styles]
Progress opportunities and develop Play Strategy in conjunction
Play Strategy drafted and being considered by members of Play
with Big Lottery Fund’s Children’s Play Initiative. Ongoing
Partnership.
[DL-Robert Styles]
Key political priority.
Identify travel and access needs of young people and devise
Citizens’ Panel (2002) solutions in conjunction with the Public Transport Panel. Ongoing
Themed investigative session on youth travel needs programmed for
identified facilities and the November 2006 meeting of the Public Transport Panel.
[DPT-Mike O’Brien]
activities for teenagers
“Game Plan” report (7/33) as a priority for Involving young people
(ODPM 2002). improvement.
Redesign and update the Tonbridge & Malling Youth Website
Department of Commitment(s) made in: guided by the Youth Forum. [DL-Robert Styles + CE-Linda Ongoing Youth Website redesigned and due to go live by Christmas.
2006/07 priority: Culture Media & Borough Leisure Moreau]
Give priority to involving CMLFCY/ Sport - reports of Strategy (2001/06). Weald of Kent Grammar School for Girls has agreed to pilot the
and meeting the needs of DL Policy Action Team Local Cultural Implement quantitative survey of young people at schools in
Ongoing questionnaire, with completion via the internet, by 31 December
young people. (2003/07) on social exclusion. Strategy (2002/07). Tonbridge. [DL-Robert Styles + CSD-Bruce Hill]
2006. This project will continue beyond 31 March 2007.
Community Strategy
Government “Youth Marketing and communications
(2003-06).
Matters” Green Scrutiny Review Investigate the increased use of text messaging and our website in
Paper (2005) Youth Forum actively involved. New Youth Website to be launched
Action Plan. marketing leisure activities for young people. Ongoing
December 2006.
[DL-Robert Styles + ITM-Alan Burch]
CPA Improvement
Plan. Activities at our leisure centres
LSBU Business Provide comfort cooling to soft play area at Larkfield Leisure
Completed
Plan. Centre. [DL-Robert Styles]
Increase activities, including the Junior Fitness Challenge, aimed at
Ongoing JSFC completed. Junior fitness brand under development.
reducing child obesity. [DL-Robert Styles]
Activities in the community
Implement a Junior Ranger scheme at Leybourne Lakes Country
Completed Two six-week sessions successfully carried out in 2006.
Park. [DL-Robert Styles]
Work with the Tonbridge Angels Football Club to deliver a Now being circulated within programme of development by Charlton
Ongoing
community football development programme. [DL-Robert Styles] FC as part of Positive Futures.
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Street scene and open space environment
Overall Aim: CMES/
To protect and enhance the DHH
built and natural CMPT/
environment. DPE
Our approach
Continue to implement the street scene action plan to take forward
Ongoing Action spans 2006/07 – 2007/08
our street scene services and initiatives. [DHH-Phil Beddoes]
Begin to implement the multi agency Graffiti Action Plan to combat
Completed
graffiti. [DHH-Phil Beddoes + CE-Roger Shapter]
Operational cleansing services
Develop options for improving the appearance of public open
spaces in areas surrounding the River Medway in Tonbridge, as Improving the riparian environment along the town centre reach of the
Ongoing
part of the development of Tonbridge town centre. River Medway will be a multi-year project.
[DPT-Brian Gates & Steve Medlock + DL-Robert Styles]
Enforcing the law
Key political priority.
Recruit an enforcement officer to tackle environmental crime. Work underway with 100+ fixed penalty notices served this year to
Completed
Citizens’ Panel (2002) [DHH-Barry Olding] date.
identified dumped
Introduce a reward scheme for information that leads to the
rubbish/abandoned Completed
successful prosecution of fly-tippers. [DHH-Phil Beddoes]
vehicles (2/33) and
litter/dogs mess on Work with other agencies and voluntary organisations
streets and public areas Implement an Area Task Force, as part of the Cleaner Kent
2006/07 priority: Kent Community (5/33) as priorities for Campaign, to tackle community clean-ups, fly-tipping and graffiti Completed
Achieve a cleaner, smarter Strategy improvement. removal in high-profile areas. [DHH-Phil Beddoes]
and better maintained CMES/ (Update 11/2003).
Commitment(s) made in Continue to address amenity issues arising from abandoned
street scene and open DHH
Green Flag Park Amenity & Street vehicles through direct recovery action by the Council and through
Ongoing This problem will require attention and monitoring over many years.
space environment. joint working in multi-agency Cubit initiatives.
Award Programme Cleansing Best
(2003/07) [DPT-Mike O’Brien + CE-Roger Shapter]
Value Improvement
Plan (2001/06). Work with Kent Highway Services to improve the street scene
Scrutiny Committee through sponsored roundabout initiatives and a protocol to address Ongoing Action to be completed by 31 3 07
Review 2002. the problems of street clutter. [DPT-Mike O’Brien]
Cabinet adoption of
Work with ENCAMS, formerly the Tidy Britain Group, to tackle litter
Action Plan 2002. Ongoing Action will be complete by 31.3.07
that is associated with smoking. [DHH-Phil Beddoes]
Community Strategy
(2003-06). Working with our communities
Develop and implement an action plan for 2006/07 to take forward
the Cleaner Borough Campaign. Actions will include:
Working with the 15 schools currently registered in the Eco-
Schools scheme to further improve the environment of their Continuing to work with KCC Eco-schools co-ordinator to target
On-going
schools. We will also encourage other schools to join the schools needing assistance. This action will continue beyond 31/07.
scheme. [CE-Mark Raymond]
Re-launching and promoting schemes involving volunteer
Ongoing Action will be complete by 31.3.07
street monitors. [DHH-Phil Beddoes]
Assisting more community groups to clear up or litter pick
areas under our ‘Bash the Trash’ campaign. Ongoing Action spans 2006/07 – 2007/08
[DHH-Phil Beddoes]
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Street scene and open space environment (continued)
Implement local enhancement schemes in the Council’s Capital Subject to successfully concluding negotiations with the landowner,
Plan at Woodlands Parade, Wateringbury, and at Snodland in completion of Woodlands expected by 31.03.07. Snodland
Ongoing
conjunction with the Snodland Partnership. Partnership schemes form part of a continuing programme of works
[DPT-Brian Gates & Steve Medlock] extending beyond 31.03.07
2006/07 priority: Raise the quality of development through increased design
Commitments in the awareness, training and quality control in the context of the new
Enhance the amenity and CMPT/ All appropriate DC staff in process of training in new KD – by end
Community Strategy Kent Design, the new county-wide design guide which provides Ongoing
appearance of locations DPT March 2007
2003/2006. detailed guidance on the design of new development.
borough-wide. (2006/07)
[DPT-Lindsay Pearson]
Devise a phased programme of improvements to Conservation Action needs to be co-ordinated with recently scheduled programme
Areas for consideration as part of the 2006/07 review of the Capital Ongoing of Conservation Area Appraisals. Inevitably this action will slip to
Plan. [DPT-Brian Gates & Steve Medlock] beyond 31.03.07
Recycling and waste collection
Overall Aim:
To protect and enhance the CMES/
built and natural DHH
environment.
Roll out the green waste scheme to an additional 6,000 homes in
spring 2006 (Phase 5) and to the same number of homes in autumn Completed
2006 (Phase 6). [DHH-Phil Beddoes]
Introduce kitchen waste into the green waste scheme.
Completed
[DHH-Phil Beddoes]
Work with other local authorities in Kent to complete and implement
a Joint Municipal Waste Management Strategy. Ongoing Action will be complete by 31.3.07
[DHH-Phil Beddoes]
Citizens’ Panel (2002) Increase the number of recycling banks. [DHH-Phil Beddoes] Ongoing Action will be complete by 31.3.07
2006/07 priority: identified protection of
Recycle a larger proportion of CMES/ Statutory targets the environment (9/33) Increase the sale of home composters. [DHH-Phil Beddoes] Ongoing Action will be complete by 31.3.07
household waste. DHH set via BVPI. as a priority for
improvement. Complete the evaluation of the cost effectiveness, sustainability and
(1999/2007)
operational options for introducing a kerbside collection of plastic Completed
Political priority. bottles. [DHH-Phil Beddoes]
Continue to work with KCC to ensure adequate provision of
household waste recycling centres in the borough. Ongoing Action spans 2006/07 – 2007/08
[DHH-Phil Beddoes]
Complete the ‘Snodland pilot’ and develop our services to increase
Ongoing Action will be complete by 31.3.07
the percentage of street arisings recycled. [DHH-Phil Beddoes]
Complete the review of new opportunities arising from the
commissioning of the Allington waste-to-energy plant and Ongoing Action will be complete by 31.3.07
implement the resulting improvements. [DHH-Phil Beddoes]
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Public and environmental health
Overall aim:
CMES/
To protect and improve
DHH
public health.
Overall aim:
To protect and enhance the CMES/
built and natural DHH
environment.
Improving people’s health
Establish a cross-cutting programme setting out new health related
PCT Choosing Health funding has been deferred. New projects to be
projects. This may benefit from extra funding that is being made Not started
considered with West Kent PCT for 07/08.
available by the Primary Care Trusts. [CE-Management Team]
Physical activity and exercise
Improve the changing rooms and access to health and fitness
facilities at Larkfield Leisure Centre. This will benefit customers Changing rooms starting 1 November for completion by end
referred via the Lifestyles GP Referral Programme, people with December. Access to health and fitness facilities programmed for
disabilities as well as customers in general. We will also provide a Ongoing
“Game Plan” report next year. Capital Plan works for 2007/08. Works programmed for
(ODPM 2002). consulting room for customers referred by GPs. [DL-Robert Styles April – September 2007.
+ CSD-John De Knop]
“Choosing Health”
Seek to secure further Primary Care Trust funding for operation of
Government White Ongoing Bids submitted through Choosing Health Agenda – not successful.
Key Political Priority the Lifestyles GP Referral Programme. [DL-Robert Styles]
Paper (November
Work with Kent County Council in preparing a borough cycling
2004).
Commitment(s) made in: strategy to be funded within the Local Transport Plan. Ongoing Bulk of work expected to be completed by 31.03.07
Kent Community [DPT-Mike O’Brien]
Borough Leisure
Strategy Strategy (2001/06). Walks extended to Blue Bell Hill, Hadlow, Hildenborough and
(Update 11/2003). Develop and promote our existing Healthy Walking programme Haysden. Further volunteer walk leaders recruited and trained.
Local Cultural
2006/07 priority: subject to partnership funding from the Primary Care Trust. Completed Support funding from PCT withdrawn. This action will continue
Strategy (2002/07).
Promote, encourage and CMLFCY/ “Mission Possible” [DL-Robert Styles + CE-Mark Raymond] beyond 31/03/07. Programme extended to include additional walks.
provide opportunities for DL Community Strategy
the South East Plan Healthy Cycling Initiative (Local Motion) also launched.
healthy living. (2004/07) (2003-06).
for Sport 2004/08,
Sport England. Continue to develop courses and programmes at our leisure
Primary Care Trust facilities to promote healthy lifestyles, for example expanding water Hampered by lack of partnership funding from PCT. Introduced
objective. Ongoing
“Sport Playing Its therapy classes into the Tonbridge swimming pool programme. weight management and nutrition courses at LLC / AC.
Part – the [DL-Robert Styles]
- LSBU Business
Contribution of
Plan Smoking
Sport to Community
Priorities and the Expand our promotion and marketing of our smoke-free award.
Completed
Improvement [DHH-Phil Beddoes]
Agenda”, Sport
Work with Primary Care Trusts to increase the availability of
England. Ongoing Action spans 2006/07 – 2007/08
smoking cessation classes. [DHH-Phil Beddoes]
Obesity
Introduce weight management and nutrition classes at our leisure
Completed
centres. [DL-Robert Styles]
Develop a new healthy-eating award for food premises in the
Completed
borough. [DHH-Phil Beddoes]
Promote with our new catering partner healthy eating at Tonbridge Revised approach. Retain service in-house. LSBU to consider
Ongoing
Swimming Pool. [DL-Robert Styles] healthy options approach with EH.
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Public and environmental health
Act on relevant recommendations flowing from the joint review of The final report on the review is under preparation by KCC and will be
obesity and physical activity involving Kent County Council, the Not Started reported to the next meeting of the Scrutiny Committee for formal
health service and district councils. [CE-Mark Raymond] endorsement.
Sexual health
Support our health partners to develop local services to improve PCT Choosing Health funding deferred. New projects to be
Not Started
sexual health. [CE-Mark Raymond] considered with West Kent PCT for 07/08.
Alcohol
Establish, with our partners, a support/treatment programme for
Alcohol Support Programme (ASP) is being delivered by Kenward
young people who have alcohol related problems. Complete
Trust
[CE-Roger Shapter]
Mental health and emotional well-being
Work with multi agency mental health forums to better coordinate PCT Choosing Health funding deferred. New projects to be
Not Started
mental health services. [CE-Mark Raymond] considered with West Kent PCT for 07/08.
Arrange, with our Focus Group partners, new and repeat courses to
Two healthy living courses have been held. This activity will continue
reinforce health advice to parents and young people in East Malling.
On-going beyond 31.03.07
For example, we will organise ‘apple days’ to encourage healthy
eating. [CE-Mark Raymond]
Commitment(s) made in: Continue to participate in the provision of healthy living courses for
- West Kent Health young people in East Malling. Subject to evaluation this may be
Improvement & expanded to include participation in the “Positive Futures Scheme”.
2006/07 programme commences 27 October 2006. This activity will
2006/07 priority: Modernisation This is a joint initiative by Charlton Athletic Football Club and Kent Ongoing
continue beyond 31.03.07
Work with other agencies to Programme (HIMP). Police to provide 5-a-side football or coaching sessions in areas
CMES/
improve people’s health in - Public Health Best where opportunities are otherwise limited.
DHH/CE
the poorest areas of our Value Review [CE-Mark Raymond & Roger Shapter]
borough. (2003/07) Improvement Plan Work with our partners to address issues arising from the health
(2003). needs assessment for Trench ward (north Tonbridge). Not Started PCT funding not yet confirmed
- Community Strategy [CE-Mark Raymond]
(2003-06).
Investigate with our partners in the West Kent Partnership
To be undertaken as part of action planning following adoption of the
opportunities for support funding to enhance key services in Trench
Not Started West Kent Area Investment Framework This activity will continue
ward, Aylesford and Hadlow, along with other priority areas in
beyond 31.03.07.
Sevenoaks and Tunbridge Wells districts. [CE-Mark Raymond]
Citizens’ Panel (2002)
2006/07 priority: identified protection of
Improve air quality in the the environment (9/33)
area of the M20 between CMES/ National Air Quality as a priority for Continue to implement the Air Quality Action Plan which runs until
Ongoing Action spans 2006/07 – 2007/08
New Hythe Lane, Larkfield DHH Strategy. improvement. at least 2008. [DHH-Barry Olding]
and Hall Road, Aylesford.
(2002/07) Air Quality Review and
Assessment TMBC.
Work with Kent County Council to secure implementation of
2006/07 priority: alternative transportation options and improvement schemes in the Ongoing Action spans 2006/07 – 2007/08
Detailed Review and
Improve air quality at Local Transport Plan 2006-11. [DHH-Barry Olding]
Assessment of Air
Tonbridge High Street; National Air Quality Quality, 2004.
DHH
Wateringbury crossroads; Strategy. Seek to identify and include options for improving air quality in
London Road/Station Road, Further Assessment of Tonbridge High Street in the Tonbridge Area Action Plan. Completed
Ditton. (2005/07) Air Quality, Nov 2005 [DHH-Barry Olding]
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Crime and disorder reduction
Overall Aim:
To reduce crime and CMCD/
disorder and the fear of CE
crime.
Overall Aim:
CMCD/
To promote and improve
CE
public safety.
Undertake actions identified in the 2006/07 action plan to further
progress the Crime & Disorder Reduction Strategy for 2005/08. A
number of actions will also continue from 2005/06. Examples of
additional and new actions will include:
- Extending into the Tonbridge area “Say No And Phone” (SNAP)
First SNAP disco in Tonbridge 07.10.06. Further event planned Jan
discos to promote an anti-drug and anti-alcohol culture amongst Completed
2007.
young people. [CE-Roger Shapter + DL-Robert Styles]
- Beginning to implement the multi agency Graffiti Action Plan to
Key political priority. prevent, enforce against and remove graffiti. Completed
[CE-Roger Shapter + DHH-Phil Beddoes]
Citizens’ Panel (2002)
2006/07 priority: identified disorder and - Implementing the draft Graffiti Removal Policy, which forms part
Reduce: anti-social behaviour of the Graffiti Action Plan, for six months from 1 April 2006 and
Ongoing Action will be complete by 31.03.07
Anti-social behaviour (1/33) and crime levels developing this further as required.
National crime [CE-Roger Shapter + DHH-Phil Beddoes]
Criminal damage reduction targets. (4/33) as priorities for
Offences against the CMCD/ improvement. Have begun to work with partners, identified gaps and an action plan
- Working with our partners towards meeting the requirements of
person CE Kent Community Ongoing to target gaps is currently being drafted. Actions will continue beyond
Commitment(s) (to be) BVPI 225 concerning domestic violence. [CE-Roger Shapter]
Substance misuse Strategy 31.03.07.
(Update 11/2003). made in: Funding in place to support Parishes as and when required but roll
Environmental crime Crime & Disorder - Coordinating and financially supporting the purchase of
(2002/07) out of the initiative is dependant on the police programme of Parish
Reduction Strategy equipment and training to involve parish councils in Kent Ongoing
volunteer training. This is likely to be an initiative that continues over
(2005/08). Police’s speed-watch initiative. [DPT-Mike O’Brien]
a number of years.
Community Strategy
(2003-06). - Visits being carried out by our crime reduction staff to people in
their homes to advise on the housing and other consequences
of persistent anti-social behaviour, based on closer working with Ongoing This action will continue beyond 31.03.07
our housing section the police and other partner agencies.
[CE-Roger Shapter + DHH-Lawrence Dey]
Complete the Crime & Disorder BVR and begin to implement the
Completed
Improvement Plan flowing from this review. [CE-Roger Shapter]
Statements by Commitment(s) made in:
Home Office/Home Crime & Disorder
2006/07 priority: Secretary. Begin to implement improvement actions flowing from the Crime &
CMCD/ Reduction Strategy We have already begun to implement improvement actions and
Reduce the fear of crime. Disorder BVR that are aimed at reducing the fear of crime. Ongoing
CE Kent Community (2002/05). actions will continue beyond 31.03.07
(2003/07) [CE-Roger Shapter]
Strategy Community Strategy
(Update 11/2003). (2003-06).
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Crime and disorder reduction (continued)
Continue to participate in the provision of healthy living courses for
young people in East Malling. Subject to evaluation this may be
expanded to include participation in the “Positive Futures Scheme”.
2006/07 programme commences 27 October 2006. This activity will
This is a joint initiative by Charlton Athletic Football Club and Kent On-going
continue beyond 31.03.07
Police to provide 5-a-side football or coaching sessions in areas
Commitment(s) made in: where opportunities are otherwise limited. [CE-Mark Raymond &
2006/07 priority: Department of - Borough Leisure Roger Shapter]
Increase activity programmes Culture Media & Strategy (2001/06). Work in partnership with the Parish Council and others to:
CMLFCY/
for young people in areas of Sport - reports of - Local Cultural - Complete enhanced play facilities for children and young
DL
highest social deprivation. Policy Action Team Strategy (2002/07). people in East Malling. [DL-Robert Styles + CE-Mark Completed
(2004/07) on social exclusion. - Community Strategy Raymond & Roger Shapter]
(2003-06). - Progress the provision of a skate park in the East Malling and
Larkfield area. [DL-Robert Styles + CE-Mark Raymond & Ongoing Currently reviewing site locations on behalf of Parish Council.
Roger Shapter]
Further progress the scheme to provide a multi-use community Negotiations with KCC over the future of St James School
On-going
centre for young people in East Malling. [CE-Mark Raymond] proceeding.
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Local economy
Overall Aim:
To promote the well-being
of the local economy and CMCD/
enhance the viability and CE
vitality of population
centres.
Adopt and implement actions set out in the West Kent Area Revised Framework adopted and implementation of action plan
On-going
Investment Framework (AIF) 2006/09. [CE-Mark Raymond] started. This action will continue beyond 31/03/07.
Complete our work in partnership with the South-East England
Development Agency (SEEDA):
2006/07 priority: - On the Priority Communities for regeneration.
Kent Community Commitment(s) made in Complete
Contribute to improving the CMCD/ [CE-Mark Raymond]
Strategy Community Strategy - With local colleges and other providers to meet IT needs of To be considered as part of action planning. This action will continue
West Kent economy. CE On-going
(Update 11/2003). (2003-06). home-based businesses. [CE-Mark Raymond] beyond 31/03/07
(2003/07)
Continue to work with our partners in the East Malling Focus Group
to provide educational and other support in the short term to enable
On-going This action will continue beyond 31/03/07
people to be self-supporting and an effective part of the local
workforce in the future. [CE-Mark Raymond]
Review and update the Council’s policy in respect of rural rate relief
(Council Tax, Business Rates and Housing Benefits BVR Complete Approved by F&PAB 4/10/06
improvement action). [DF-Paul Griffin]
We delayed writing to businesses until the updated policy in respect
Write to businesses that appear to be eligible for rural rate relief of rural rate relief had been approved by Members (approved by
2006/07 priority: CMCD/ Kent Community Commitment(s) made in (Council Tax, Business Rates and Housing Benefits BVR Not started Cabinet following Finance and Property Advisory Board on 4.10.06.).
Improve the viability of CE/DF/ Strategy Community Strategy improvement action). [DF-Paul Griffin] The letters to potentially eligible businesses will therefore be
village services. (2003/07) DPT (Update 11/2003). (2003-06). despatched shortly.
Completed
Refine planning policy for rural settlements in the LDF with regard to Draft Policy included in Preferred Options Report (Sept 2005) revised
but subject to
sustainability of development and local service provision in the light in the light of public consultation and included in the version of the
independent
of the results of the consultation. [DPT-Brian Gates] Core Strategy submitted to the SoS on 1 September 2006.
examination
Develop plans to capitalize on the tourism benefits of the 2007 Tour
“Destination South de France cycle race which passes through the borough. Ongoing Plans being developed and implemented through Corporate OSG.
East” - a Regional [DL-Robert Styles]
Spatial Planning
Introduce living history initiatives with on-site characters to increase
Strategy for Commitment(s) made in: Discussions currently underway with West Kent College to involve
the number of visitors to Tonbridge Castle Gatehouse. (Leisure Ongoing
Tourism (South - Borough Leisure students in initiative and during Tour de France event.
BVR improvement action). [DL-Robert Styles]
2006/07 priority: East England Strategy (2001/06).
CMCD/ Regional Assembly Implement and promote a new markets programme for Tonbridge We have promoted the facilities for corporate functions and to non
Increase tourism within the - Local Cultural Castle, including children’s parties and corporate bookings. Ongoing educational children’s groups, I.e. Brownies and Cub Scouts this
DL/DPT 2003).
borough. (2000/07) Strategy (2002/07). [CSM-Julie Beilby] year. However, further promotions will continue beyond this date.
Kent Community - Community Strategy
Introduce mobile catering facilities within Tonbridge Castle grounds
Strategy (2003-06). WI providing additional catering facilities during the height of the
(Update 11/2003). as a result of feedback from the Mystery Shopper audit. Complete
season.
[DL-Robert Styles]
Heart of Kent
Make the Tonbridge Gatehouse audio tour available in Spanish.
Tourism Strategy. Completed
[CSM- Julie Beilby]
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Community leadership
Overall Aim:
To provide Leadership on
CMCD/
community issues that are
CE
beyond the remit of a
single agency.
Overall Aim:
To improve the well-being CMCD/
of communities in CE
Tonbridge and Malling.
Commence, with our partners, implementation of the second Implementation groups being established. This action will continue
On-going
Community Strategy. [CE-Mark Raymond] beyond 31/03/07
Further raise the public profile of the West Kent Partnership,
particularly by organising a second West Kent conference in July Complete Conference took place 27 September 2006
2006/07 priority: Requirement to Political priority to 2006. [CE-Mark Raymond]
Make Tonbridge & Malling a CMCD/ produce a achieve improvement via Further refine and develop the Council’s LA21 Action Plan.
better place in which to live. CE Community joint working/West Kent Complete LA21 Action Plan revised and approved.
[CE-Management Team]
(2001/09) Strategy. Partnership.
Work in partnership with others to deliver outcomes in the Kent
Youth Agreement and Outcome 13 delivery plan adopted. This action
Agreement, the Local Area Agreement for the county. On-going
will continue beyond 31/03/07
[CE-Management Team]
Partnerships
Overall Aim:
To deliver, with others,
CMRCP/
Benefits beyond those
All
Possible from the Council’s
Resources.
2006/07 priority: Commitment(s) made in: Seek to operate more of our summer playscheme venues in
Completed West Malling venue operated in partnership for first time in 2006.
Develop the Council’s role - Borough Leisure partnership with local childcare providers. [DL-Robert Styles]
as an enabling authority by Strategy (2001/06). Develop partnership working with the primary care trusts in areas
CMLFCY/ Limited due to lack of funding from PCT and unsuccessful Choosing
the distribution of grants to - Local Cultural such as the Lifestyles Referral Programme and Healthy Walking Ongoing
DL/CE Health Bid.
assist community groups to Strategy (2002/07). initiative. [DL-Robert Styles]
lever in external funding. - Community Strategy Introduce a new catering partner at Tonbridge Swimming Pool.
(2004/07) (2003-06). Not started Revised approach. Policy decision to retain in-house.
[DL-Robert Styles]
2006/07 priority: Supported by major Work with the Kent Downs AONB Unit and the Medway Valley
Stage 2 “Development stage” of the ‘Valley of Vision’ proposal
Develop the Medway valley CMPT/ investment from the Partnership to take forward projects to improve public access to,
Ongoing completed in Sept 06. It is envisaged that implementation of
countryside management DL/DPT Heritage Lottery and the management of, the countryside in the Medway valley.
proposals will commence in 07/08.
initiative. (2006/07) Grant. [DPT-Brian Gates + DL-Robert Styles]
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Resources – Personnel
Overall Aim:
To recruit, develop and
retain well-informed, CMRCP/
qualified staff who also CSD
take responsibility for
developing themselves.
2006/07 priority: Develop succession planning throughout the Council. [CSD-Delia Systematic succession planning has commenced via the appraisal
Ongoing
Improve the Council’s Gordon] scheme.
capacity to respond to future Leader/ Ageing senior staff
human resourcing needs in CSD profile. Provide structured management development opportunities. Complete in respect of identified staff. Future needs will be identified
Ongoing
the context of the Council’s [CSD-Delia Gordon] through the appraisal system.
age profile. (2005/07)
2006/07 priority:
Forthcoming age Review and amend as necessary the Council’s policies, procedures
Assess and, where Leader/
discrimination and strategies to remove elements of age discrimination. Complete
appropriate, remove age CSD
legislation. [CSD-Charlie Steel]
discrimination. (2006/07)
2006/07 priority:
Further improve staff Leader/ Implement the staff survey (2005) corporate action plan. Implementation generally in line with target dates set out in plan. Will
Staff Survey 2005 Ongoing
satisfaction and hence CSD [CSD-Management Team] be complete by 31/03/07.
performance. (2006/07)
Overall Aim:
Improve health and safety CMES/
in Council premises and DHH
activities.
No Priorities in 2006/07
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Resources – Finance
Overall Aim:
To manage the Council’s
CMRCP/
financial affairs to support
DF
its service delivery
objectives.
Overall Aim:
To maintain the Council’s CMRCP/
high standards of financial DF
management and probity.
Extend opportunities to make electronic payments (e-payments) to Complete for planning applications. No progress on licensing but
include payment of fees for licenses and bookings at our leisure should be complete by 31 March 2007. No progress on leisure centre
Ongoing
centres. [ITM-Alan Burch + DPT-Lindsay Pearson + CSD- bookings while waiting for supplier software - unknown completion
Duncan Robinson] date at present.
Introduce electronic Progress improvement actions identified in the Council Tax,
payment mechanisms. Business Rates and Housing Benefits BVR Improvement Plan.
These include:
Further improve on our
2006/07 priority: The ability to use ARUDD is dependent on the installation of new
national 2001/02 top - Introducing the Automated Return of Unpaid Direct Debits
Further improve on the CMRCP/ Not started software. The installation is scheduled for the latter part of November
quartile performance for (ARUDD) system to improve cash flow. [DF-Paul Griffin]
prompt collection of monies DF 2006.
Council Tax collection
due to the council. (2003/07) (BV9) and mid-range This improvement was scheduled for ‘Autumn 2006’. It is hoped that
performance for - Introducing use of the telephone and email as methods to the ability to progress this improvement action will come about when
Not started
Business Rate collection prompt debtors for payment. [DF-Paul Griffin] some staff time is freed up following the roll-out of CRM to Revenue
(BV10). and Benefits.
- In respect of housing benefit overpayment debts, investigating The latest releases of iWorld and Integra that offer this facility have yet
and implementing a direct debit payment option if feasible. Not started to be installed and tested. It is expected that direct debits will be rolled
[DF-John Pickup] out in both areas during Q1 of 2007.
Overall Aim:
To identify and exploit
CMRCP/
cost-effective
All
opportunities for external
funding.
No Priorities in 2006/07
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Resources – Information technology
Overall Aim:
To improve management of CMRCP/
information within the ITM
council.
Progress actions within our E-Government Strategy. These will
include:
- Completing the implementation of the Customer Relationship
Management (CRM) system (Phase1), including integration
with back-office systems, to improve the management of
customer requests. Phase 1 will include the following services: CRM system available October 2006.
Ongoing
general reception, recycling and waste collection, parking, Phased expansion into services on schedule.
building control and our street scene problem reporting service.
[CSM-Julie Beilby + ITM-Alan Burch + CSD-John De Knop +
DHH-Phil Beddoes + DPT-Roy Edwards & Mike Ingram]
- Determining the scope of, and implementing, Phase 2 of the
We have determined the scope of Phase 2, Revenues Benefits and
CRM system to extend the improvement and provide further
2006/07 priority: Ongoing Single Non Emergency Number (SNEN). Revenues and Benefits
Political priority and IEG efficiencies in the management of customer requests. [CSM-
Improve the council’s own IEG Priority work in progress for implementation November 2006, SNEN to follow.
CMRCP/ Return. Julie Beilby + ITM-Alan Burch]
use of technology to help Outcomes (ODPM
ITM E-Government Strategy IT Services: Home and mobile technology in place and being trialled
provide better services to the 2004).
public. (2001/07) and IEG Return. by IT staff plus a small number of users. Shortly to be trialled with
Members for access to Intranet. Completion of action by 31 March
2007.
- Expanding the use of secure technology for home and mobile Re Financial Services: We had a candidate for home-working and
working with connection to the Council’s network or specific arrangements were being put into place to enable use of the
Ongoing
systems. technology in her home. However, the candidate then left the
[ITM-Alan Burch + DPT-Lindsay Pearson + DF-Paul Griffin] authority. No other members of staff have shown interest in home-
working.
Planning services: one officer committed to home working (with full
support of senior management) – technology has been the
impediment to finalising the project as a practical day-to-day solution.
National Strategy
2006/07 priority: for Local E- Commitment(s) made in:
Improve the management and Government - Kent Connects
cost effectiveness of CMRCP/ (ODPM 2002). Project Plan (2002). Progress priority actions within the Kent Connects Business Plan Continual and satisfactory progress. March 2007 is not a deadline for
Ongoing
technology provision via ITM (2006/09). [ITM-Alan Burch] this action.
shared use of resources IEG Priority E-Government Strategy
within Kent. (2003/07) Outcomes (ODPM and IEG Return.
2004).
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Resources – Property
Overall Aim:
To continue improving the
match between the
CMRCP/
Council’s property
CSD
holdings and its service
delivery, organisational
and financial needs.
Consultation/research:
Citizens’ Panel Continue to implement the five-year plan (2005/10) to improve Year 1 completed with minor exceptions. Year 2 subject to
(Eighth survey – access to our leisure facilities, based on the DDA audits. Ongoing consultation with sub-group of Disability Working Party. To be
2002). [DL-Robert Styles + CSD-John De Knop] implemented by 31.03.07.
Customer panels.
Working Party for Invest in further improvements to our leisure facilities including:
People with
Disability
Disabilities.
Discrimination Act - Upgrading the changing rooms and car park at Larkfield Leisure
2006/07 priority: (1995). Commitment(s) made in: Ongoing Works to commence 30.10.06 and 13.11.06 respectively.
Centre. [DL-Robert Styles + CSD-John De Knop]
Improve the fabric of our CMLFCY/ Borough Leisure
leisure facilities and access DL “Sport & Strategy (2001/06).
for all. (2004/07) Recreation” report Local Cultural
(Audit Commission Strategy (2002/07). - Refurbishing the showers at Poult Wood Golf Centre.
– 2002). Completed
Leisure Services - [DL-Robert Styles + CSD-John De Knop]
Business Unit
business plan.
Capital Plan
BRREP - Developing the play facilities at Tonbridge Farm Sportsground.
Ongoing
Scheme being developed and awaiting funding from the sale of
[DL-Robert Styles + CSD-John De Knop] Welland Road play area for implementation.
Mystery Shopping
results.
2006/07 priority:
Improve the recording of the CMRCP/ Inadequate manual Complete the implementation of the electronic property records
Complete
Council’s property assets. CSD records. system. [CSD-John De Knop + ITM-Alan Burch]
(2005/07)
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Resources – Organisational development
Overall Aim:
To improve the Council’s
ability to achieve its
strategic and operational
objectives through its: CMRCP/
All
Organisational
structure
Performance
Management system
Complete the mainstreaming of cross-cutting plans, strategies and
activities as set out in our CPA Improvement Plan by:
2006/07 priority: Recommendations from the BVR have been adopted by Cabinet and
- Adopting recommendations from the Crime & Disorder BVR on
Improve the contribution of are currently being implemented. The inaugural meeting of the Crime
Leader/ CPA - Inspectors Report mainstreaming Crime & Disorder Reduction Partnership activity. On-going
all Services to longer-term OSG will take place on 29/11/07. This action will continue beyond
All (2004). [CE-Management Team]
cross-cutting issues. 31/03/07.
(2005/07)
- Relating all updated key plans and strategies properly to the
On-going This action will continue beyond 31/03/07
Community Strategy. [CE-Mark Raymond]
2006/07 priority:
Leader/ Ongoing search for Develop and implement a more cost effective senior management
Improve the Council’s senior Complete
CE improved VFM. structure. [CE-David Hughes]
management structure.
Overall Aim:
To deliver greater
efficiency, transparency
CMRCP/
and accountability in the
CE
way Councillors, staff and
the council as a whole
carry out their business.
No Priorities in 2005/06
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Half-year progress report - achieving our 2006/07 priorities for improvement
CPH/ Basis of existing priorities Improvement actions - progress
Lead
Aims and Priorities National/
Chief Local Improvement actions Progress Comments
Officer Regional
Performance reviews (including Scrutiny and Best Value reviews)
Will not be completed during 2006/07 as some of the improvement
actions are for dates in 2007/08.
Of the more significant actions, the cash offices were closed on 29
Gershon Report Continue to implement the efficiency improvements identified
2006/07 priority: September 2006 and the resultant saving will continue to be reflected
(July 2004). through the Council Tax, Business Rates and Housing Benefits Ongoing
in estimates. Payment kiosks went live on 28 September 2006 and
Improve the efficiency of CMRCP/ Delivery Efficiency BVR. [DF-Paul Griffin & John Pickup]
have been generally well received by the public. Financial Services
Council’s services. All in Local Services
staff consolidated at Kings Hill in June 2006 and resultant staffing
(2005/07) (ODPM –
savings have been achieved.
November 2004).
Re-focus Best Value Reviews to include improvements in efficiency Awaiting forthcoming Local Government White Paper which is
Not started
as a core component. [CSD/CE-Management Team] expected to influence the direction of future reviews.
Develop and implement a 2006/7 Scrutiny Review Programme that
Reviews of water supply, mobile phone masts, GP services, Dentistry
2006/07 priority: continues to focus on the community’s interests. On-going
and Christmas lighting grants undertaken
Better represent the [CE-Mark Raymond]
community’s interests in Further develop the role and remit of the West Kent Partnership
(N/A)/ Local Government On-going This action will continue beyond 31/03/07
respect of services provided Political priority. [CE-Mark Raymond]
CE Act (2000).
by agencies or organisations
separate from the Council. Contribute to the development and achievement of relevant targets
(2005/07) On-going This action will continue beyond 31/03/07
and actions set out in the Kent Agreement. [CE-Mark Raymond]
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