Releasing Time to Care / Leading Better Care
Sharing Good Practice
Ward 15 Wilshaw - orthopaedics
Details of Improvement:
Which module is this case study about?
RTC Meal times
What was the particular problem that this case study is about?
Time taken, quality of service to patients and improve experience for staff and
How was this identified?
Video / staff questionnaires / identify frustrations and concerns
What were the implemented improvements?
Time savings/quality to patient/integration with other procedures i.e. medicines /ward
What is the situation now?
Improved /changes are now part of normal ward routine.
How is the change sustainable?
Leadership/nurse in charge must ensure sustainability
Ownership by staff
Ensure staff comply with change
It is in staffs best interest to comply
What are the staff benefits?
Staff questionnaires /every day like a Sunday. Team working i.e. meals are now for
all staff to distribute be involved in not only one group of staff.
What are the organisational benefits?
Quality/targets/ fewer complaints
How did staff feel before the improvement/during the improvement and after
Before: frustrations identified
During: hard work to identify frustrations and find solutions
After: sense of achievement
What are the lessons learnt and what would you do differently next time?
Probably involve more staff
What plans are there to spread the improvement?
Continue with other RTC modules
Implement Patient hand wipes
K Harrison Wd 15 Wishaw 01698 366152