TREX_ServiceLegalAgreementForLeasedLinesAndBitstreamAcces

					Application form for TAIEX Expert Mission
Project title: Expert Mission on Service Level Agreement for Leased Lines and Bitstream Access N.B.: only type-written and fully completed applications will be accepted Beneficiary country: Beneficiary Ministry/Service: Date of submission: Objective of the Expert Mission:
To analyze the EU experinces regarding service level agreements (SLA for bitsteram access, SLA for leased lines and etc.) in order to improve the implementation capacity of TA for the establishment of a proper regulatory regime for Service Level Agreements (SLA) issues.

TURKEY TELECOMMUNICATONS AUTHORITY (TA) 15.June.2007

1. Authorisation from Hierarchy (Head of EU integration department or technical dept.)
Title1: First name: Surname: Function: Office Tel.: Office Fax: E-mail: Date of consultation: Supporting comments: Signature (if applicable): MR. O. FARUK KOCAK HEAD OF INTERNATIONAL RELATIONS & EU COORDINATION DEPARTMENT + 90 312 294 71 25 +90 312 294 71 55 ofkocak@tk.gov.tr

Please complete and return to: European Commission , Institution Building unit (TAIEX)
1 Personal data contained in this document will be processed in accordance with the privacy statement of the TAIEX instrument (See http://taiex.ec.europa.eu/privacystatement) and in compliance with the Regulation (EC) N° 45/2001. Rue de la Loi 200, B-1049 Bruxelles/Wetstraat 200, B-1049 Brussels - Belgium - Office: CHAR 03/149 Telephone: switchboard +32-2-296 73 07 Fax: +32-2-296 76 94 Page 1 of 6

Rue de la Loi 200, B-1049 Brussels Fax: +32-2-296 76 94 E-mail: elarg-taiex@ec.europa.eu

2. Expert Mission Content
a) What will the Member State Expert(s) focus on during the visit?

Legislation

Implementation

Institutional development

b) EU legislation concerned (please give reference to regulations, directives etc.) and chapter of the Acquis and details of provisions for discussion
CELEX N°/Natural number: Type of legislation: Screening chapter: 1.32002L0022, 2.32003D0548 1. Directive, 2. Decision 10 Information Society and Media

c) Outline your current situation concerning the EU legislation indicated and mention any recent developments that may be relevant in this regard (e.g. give details of the stage of preparation of the legislation, outline the timetable for the adoption of the legislation)
Telecommunications Authority performs the regulations regarding the quality of service issues according to "Telegram and Telephone Law" (Law No: 4o6, http://www.tk.gov.tr/eng/pdf/406.pdf), "Wireless Law" (Law No:2813 , http://www.tk.gov.tr/eng/pdf/5681.pdf) and "Ordinance on Quality of Service in the Telecommunication Sector" (http://www.tk.gov.tr/eng/duzenmaineng2.html) . Currently, there are applications about leased lines and bitstream access which are closely related to SLA requirements. SLA is important for the above mentioned applications because, at wholesale level service quality services (leased lines, bitstream access) supplied to alternative operators should be carefully regulated in order to have a competitive telecommunications market. In this context, the experiences of the EU countries that had some practices about SLA procedures would be beneficial for TA for regulating SLA issues in Turkey.

d) Is there any planned or currently running PHARE/CARDS/TWINNING or other project that is dealing with the issues covered by the request?
If yes, please indicate details:

Yes

No

e) Draft programme for the Expert mission:
Please list in detail the issues you would like to discuss with the Member State expert, such as implementing regulations, infrastructure, strategies, training and any other elements of relevance: We would like to discuss SLA applications at Europe in order to make proper regulations in our country. Working on details about service delivery process and service assurance process such as repair time, service availability will be beneficial for us. It is important for us to learn general service level parameters applied in Europe in order to promote effective competition and make proper regulations.

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3. Logistical aspects
a) Is there a Member State Administration/Organisation from which you wish to receive the expertise? (this information is mandatory for applicants from beneficiary Member States)
Preferred Country (choice cannot always be guaranteed) Hosting Member State Authority/Institution (if known) Ireland, Belgium ComReg, BiPT

Do you know the Member State expert from whom you wish to receive expertise?
Title: First Name: Surname: Ministry or Institution: Department: Function: Office address (street/number/office number) Post code: City: Office Tel: Office Fax: E-mail:

Have you had previous contact with your selected host Institution/Organisation/Expert?

Yes

No

b) When would you like to receive the Expert?
Date/Year: Calendar week: Duration (maximum 5 working days): 2007 34 or 35 5

c) Language knowledge (please state the language(s) and indicate your level of competence)
1st language: English 2nd language: Very Good Very Good Good Good Fair Fair Poor Poor

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3rd language:

Very Good

Good

Fair

Poor

4. List of Participants
Data received from you is to be used for the organisation of TAIEX events only, and for no other purpose unless stated. You are entitled to have your data deleted or removed from our database at any time.

1. Details of the applicant acting as main co-ordinator requesting the Expertise
Title (Mr., Ms.) : First Name: Surname: Ministry or Institution: Department: Function: Office address (street/number/office number): Post code: City: Office Tel: Office Fax: Email: Will you also participate to the expert mission? Ms. Güneş KOCA BÜYÜKBAŞ TELECOMMUNICATIONS AUTHORITY SECTORAL COMPETITION AND COMSUMER RIGHTS TELECOMMUNICATIONS EXPERT YESILIRMAK S. NO: 16 DEMIRTEPE 06430 ANKARA +90 312 294 72 17 +90 312 294 71 65 gbuyukbas@tk.gov.tr Yes No

2. Details of the person(s) participating to the Expertise
a) Title (Mr., Ms.) : First Name: Surname: Ministry or Institution: Department: Function: Office address (street/number/office number): Post code: City: Office Tel: Office Fax: E-Mail: b) Title (Mr., Ms.) : First Name: MR. Levent
Rue de la Loi 200, B-1049 Bruxelles/Wetstraat 200, B-1049 Brussels - Belgium - Office: CHAR 03/149 Telephone: switchboard +32-2-296 73 07 Fax: +32-2-296 76 94 Page 4 of 6

MR. Mustafa ÖZDEMİR TELECOMMUNICATIONS AUTHORITY SECTORAL COMPETITION AND CONSUMER RIGHTS TELECOMMUNICATIONS ASSISTANT EXPERT YESILIRMAK S. NO: 16 DEMIRTEPE 06430 ANKARA +90 312 294 76 06 +90 312 294 71 65 mozdemir@tk.gov.tr

Surname: Ministry or Institution: Department: Function: Office address (street/number/office number): Post code: City: Office Tel: Office Fax: E-Mail: c) Title (Mr., Ms.) : First Name: Surname: Ministry or Institution: Department: Function: Office address (street/number/office number): Post code: City: Office Tel: Office Fax: E-Mail: d) Title (Mr., Ms.) : First Name: Surname: Ministry or Institution: Department: Function: Office address (street/number/office number): Post code: City: Office Tel: Office Fax: E-Mail:

MERT TELECOMMUNICATIONS AUTHORITY SECTORAL COMPETITION AND CONSUMER RIGHTS TELECOMMUNICATIONS ASSISTANT EXPERT YESILIRMAK S. NO: 16 DEMIRTEPE 06430 ANKARA +90 312 294 72 18 +90 312 294 71 65 lmert@tk.gov.tr

MR. Mehmet İLERİ TELECOMMUNICATIONS AUTHORITY SECTORAL COMPETITION AND CONSUMER RIGHTS TELECOMMUNICATIONS ASSISTANT EXPERT YESILIRMAK S. NO: 16 DEMIRTEPE 06430 ANKARA +90 312 294 72 79 +90 312 294 71 65 mileri@tk.gov.tr

Please note: The information contained in this form will be made available on-line to the Mission and the Embassy of your country in Brussels.

Rue de la Loi 200, B-1049 Bruxelles/Wetstraat 200, B-1049 Brussels - Belgium - Office: CHAR 03/149 Telephone: switchboard +32-2-296 73 07 Fax: +32-2-296 76 94 Page 5 of 6

All applications received directly from the Western Balkans' administrations will be forwarded to the EU Delegation in the country concerned, and in the case of Kosovo to the EC-Liaison Office, for a preliminary evaluation.

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