Student Support Services Handbook

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Student
Handbook
Student Support Services,
A TRiO Program
Hauser 202
336-750-2365
A Student Support Services TRiO Program

What is TRiO?
TRiO is a federally funded program that helps low-income, first-generation
students, and those with documented disabilities receive the same educational
opportunities as their peers without regard to race, ethnic background, or
economic circumstance.

Student Support Services (SSS) is a TRiO program that is dedicated to helping
eligible students by providing academic support services that will enhance
student academic skill levels with the hope of increasing retention and
graduation rates.

What do we offer?

 Computer Lab & Resource Center
 Workshops (Academic Development & Life Skills)
 Tutoring
 Mentoring
 Cultural & Educational Field Trips
 Grant Aid
 Counseling (Academic, Career, & Personal)
 Ronald McNair Scholars Program

Who are we?

Rick Freeman, Director 750-2369
Counselor 750-2368
Alexia Whitley, Tutorial Coordinator 750-2367
Stuart Bamby, Program Assistant 750-3462
Main Office, Hauser 202 750-2365
A Student Support Services TRiO Program

Student Responsibilities:

1. Visit with the program counselor at least twice each semester.
2. View two academic development tapes or attend two workshops, or a
combination of the two, each semester.
3. Upon acceptance into the program, you may be required to complete two
inventories; one is the LASSI, which tests your study habits, and the
second is the Career Assessment Inventory.
4. Participate and take advantage of all services we offer to you!

SSS Staff Responsibilities:

Personal/Crisis Counseling Director
General Academic Counseling Counselor/Director
Tutor Request Tutorial Coordinator
Program Status/Information Program Assistant
Computer/Lab Support Program Assistant
Graduate School Information Tutorial Coordinator
Ronald McNair Scholars Program Tutorial Coordinator
Writing Assistance/Review of Papers Tutorial Coordinator
Peer Mentoring Program Tutorial Coordinator
Workshop Suggestions Counselor
Cultural/Educational Trips Counselor/Director
SSS Grant Aid Inquiry Director
Community Service Director
FAFSA General Assistance Staff
Video and Book Check Out Staff
General Inquiries Staff

Note: Grant Aid and SSS organization requests are distributed per semester.
Pell grant recipients are notified via email to process grant aid forms at the
beginning of each semester. Students fulfilling the program contract will
receive grant aid based on availability of funds.
SSS Computer Lab &
Resource Center Information
Hauser 202

Computer Lab & Resource Center Hours:
Fall/Spring Semester
Monday – Thursday 8am to 5pm*
(Unless posted otherwise)
Friday 8am to 5pm

Summer Semester
Monday – Friday 8am to 5pm

Use of the Computer Lab & Resource Center Includes:

 Computer
 Printer, Copier, Fax Machine
 Video Tutorials/Academic Development Tapes (Academic, Career, Social,
Personal Topics)
 Books (Reference Titles, Academic, Graduate School Prep, Career)

*Videotapes must be viewed in the lab. Books can be used in the lab and/or checked out for up
to two weeks. In both instances, you will need to speak with a staff member for assistance.

Computer Lab & Resource Center House Rules:
1. Upon entering the lab, please find your name in the logbook up front and
sign in and upon leaving please sign out.
2. Please do not use your cell phones in the lab. We ask that you step
outside into the hallway to make and receive necessary calls.
3. Please do not eat or drink near the computers. Simply move to the
tables on the left side of the room for this and always dispose of your
trash when done.
4. Please make sure that you have all of your belongings
when leaving. Items left behind can be picked up by
others rather quickly.
Frequently Asked Questions about SSS Tutoring
Is tutoring available for all classes? Tutoring is provided for developmental
courses, math, reading, writing and science depending on the availability of
qualified tutors. Each semester our pool of tutors changes, so there may be
only a handful of tutors for some courses. It is best to come early in the
semester

What types of tutoring are available? The SSS program sponsors two different types of
tutoring: Assigned/Walk-In.

Assigned tutoring: If you know that you will need at least one hour of tutoring per week
for the rest of the semester, you should request Assigned tutoring. We will attempt to
assign you to one person with whom you will meet for the rest of the semester on a weekly
basis. Usually your grades and/or your reading, writing and math placement test scores
will determine your assignment. Our Tutorial Coordinator will contact you based on a
referral from our program Counselor.

Walk-In tutoring is designed for students interested in peer-assisted review and practice
sessions in a small group setting with selected undergraduate chemistry, physics, and
computer science courses. Walk In sessions are voluntary and open to SSS students who
want to improve their understanding of course material. Contact our Tutorial Coordinator
for schedule availability @ 750-2367.

How much tutoring may I receive? Most students can receive up to two hours of lab
time per week. Please call 750-2367 to get the pertinent information for your academic
situation.

What should I bring to my first tutoring session? You are expected to come with any
books, pencils, notes, calculators you need for completing your course work.

SSS tutors are not here to teach you new material, but to help you work through
confusing material; therefore, you should have attempted your homework and attended
class before you come to your session.

What happens if I need to cancel a tutoring session? You are expected to notify your
tutor (for Assigned tutoring) or the SSS office at least 24 hours before a tutoring session if
you cannot make the session.

What are the qualifications of your tutors? Most SSS tutors are peer undergraduate
students who made A's in courses they tutor. Professional tutors typically have a four-
year degree in the subject that is being taught/tutored.

I have a learning disability. Do you offer any services for me? Yes, you are allowed the
same tutoring privileges as all students on campus. Students with documented
disabilities are encouraged to register with Disabled Student Services and notify SSS of
any accommodations recommended by DSS. Contact Mrs. Waddell, Director of Disabled
Student Services for more information @ 750-2390.

** SSS collaborates with the Learning Center and other departments on campus. So, if
we do not have a tutor for a particular subject, we will secure one for you.
SSS PARTICIPATION MODEL
Freshman Year 2008-2009
Fall Mid-Year Spring
SSS Orientation Join at least one on Complete the FAFSA by
campus organization January 1 deadline
Complete LASSI & Career Explore different careers Attend other campus
Assessment Tests and majors workshops & functions
Develop Individualized Participate in SSS Participate in Mentoring
Education Plan (IEP) sponsored activities and/or Tutoring Program
Attend required Meet with SSS staff at Attend SSS Awards
workshops/view videos least twice Banquet & complete survey

Sophomore Year 2009-2010
Fall Mid-Year Spring
Review graduation Explore career related Attend career development
requirements work experiences workshops
Set GPA goals to support Submit application for Begin to explore Graduate
your academic plan Ronald McNair Program School options
Gain a mentor and/or Complete and Renew Continue to attend SSS
attend tutoring if needed Financial Aid info. Activities
Meet with SSS staff to Join major-related Attend SSS Awards
review IEP student organizations Banquet & complete survey

Junior Year 2010-2011
Fall Mid-Year Spring
Serve as an SSS Mentor or Select a topic for your Contact SSS staff for grad
Tutor Senior paper school test prep assistance
Create and update your Take graduate school Contact SSS staff for grad
resume prep exams school application help
Attend Graduate School Practice writing essays Renew Financial Aid
and Career Fairs required for grad school information
Review and revise academic Conduct informal and Attend SSS Awards
goals mock interviews Banquet & complete survey

Senior Year 2011-2012
Fall Mid-Year Spring-GRADUATION
Final Review of all credits Present your Senior Follow up on process for
needed for graduation paper to SSS graduation application
Address any outstanding Turn in letter of intent to Meet with SSS Director to
fees/charges SSS Director discuss letter of intent
Continue to visit career Take required entrance Attend SSS Awards
and graduate school fairs exams for grad school Banquet & complete survey
Continue as an SSS Mentor Design an alumni plan to Be in line for GRADUATION
or Tutor give back to WSSU at the LJVM Coliseum!!!
Ronald McNair Scholars Program
Who was Ronald McNair?
Ronald Erwin McNair was born into poverty on
October 21, 1950 and grew up in Lake City, South
Carolina. Despite the hardships and obstacles he and
his family endured he was determined to acquire a
solid education. McNair received his Bachelor degree
in Physics from North Carolina A&T State University
and graduated Magna Cum Laude. He later went on
to earn a Ph.D. in Quantum Electronics and Laser Technology from Massachusetts
Institute of Technology (MIT). In 1978 his career goals took him to NASA where he
became the second African-American in space. McNair earned much respect from
many and was an excellent role model. Besides just academic achievements he
acquired other notable commendations throughout his lifetime and career earning
numerous honors and awards. He also held a fifth degree black belt in karate and
was an accomplished jazz saxophonist. He was married and had two children, one
son and one daughter. Tragedy struck on January 28, 1986 shortly after the
Challenger space shuttle he was abroad burst in flames only minutes after take off.
Everyone aboard lost their life that day.

What is the Ronald McNair Scholars Program?
In the late 1980’s Congress put into place funding for a special academic program in
order to record McNair’s academic excellence and achievements. The purpose of this
program is to encourage students to reach for the highest possible level of
achievement and help reduce the disparity of students from disadvantaged
backgrounds who desire to pursue doctoral degrees. The program is designed for
undergraduate level students and its principal focus is the pursuit of independent
research under the close supervision of a faculty mentor. Students who enroll in the
McNair Program also benefit from support groups, counseling, and a variety of
cultural, educational, and social activities.

Interested? Want more information?
Stop in Hauser 202 or call us at 750-2367 and speak with our SSS Tutorial
Coordinator for complete details.
So, are you ready to join a
great team?
Then read and sign the
contract in the back of this
handbook. Then turn it in to
an SSS Staff Member to get
started!

We look forward to working
with you!
Student Support Services
Participant/Program Contract
We are a federally funded program which provides services to students who are first generation receiving
Federal Pell and, or have a documented disability in need of academic related assistance. All of our
services are of no cost to eligible students in the program.
Our responsibilities to you:
 In depth instruction in reading, writing, study skills, mathematics and other subjects necessary for
your success at Winston-Salem State University.
 Tutorial Services/Mentoring Services
 One-on-one academic, personal and social counseling and financial assistance when applicable, if
you meet the financial criteria in accordance with the Financial Aid office.
 Exposure to academic enhancement workshops, cultural events, skill building and much more.
Your responsibilities to us:
 In order for us to help you stay on track, Freshman/Sophomore should meet with an
SSS staff person three times per semester. Juniors/Seniors should meet with an SSS
staff person twice per semester. (All students must meet with their counselor at the
beginning of each semester).
 Attend at least two SSS workshops per semester.
 Viewing any of the Academic Development tapes can count as a workshop
 Contact the Tutorial Coordinator if you decide to stop meeting with your assigned tutor.
 Have status updates with the SSS staff and tutor to monitor progress.
 If you receive a financial supplement through the Student Support Services you MUST
adhere to all program guidelines to assure proper documentation for our files.

I understand the opportunity I have been given to participate in the Student Support Services Program. I
understand that if I am to receive the benefits of this program, I must agree to accept the above
responsibilities.

______________________________________________ ___________________
Student’s Signature and Social Security Number Date

______________________________________________ ____________________
SSS Staff Signature Date

*Student Support Services-A Federally Funded Program