WEATHERIZATION

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WEATHERIZATION Powered By Docstoc
					                       Community Action Agency of Ventura County
               SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
WEATHERIZATION


Introduction      This section outlines the service objectives and goals for delivery of LIHEAP
                  services in response to needs and provides justification to support Agency
                  specific budget allocations. Agencies should base their assumptions on level
                  funding for the 2008 LIHEAP Program Year.


Energy Burden     The Federal nationwide average for Energy Burden is 15%. CSD has adopted
Goals             this average as our target goal for Agencies to attain throughout the program
                  year for the various LIHEAP program components.


Weatherization    1. Describe your weatherization services:
Services
                  Response: (Box will expand to accommodate text)
                   Community Action of Ventura County is a community action agency
                   serving Ventura County for over 30 years. Our Weatherization program
                   enables low-income families including the elderly, the disabled and those
                   with children under the age of 5, to permanently reduce their energy bills
                   by making their homes more energy efficient.
                   By providing this service to low-income families, it has helped to reduce
                   their energy burden and enables them to use their funds for more pressing
                   family needs as food, rent and medical needs. This service is provided to
                   eligible customer’s county wide.
                   Weatherization services are typically provided to about 700 households
                   annually from all sources both Federal and Private.
                   Outreach efforts are targeted to reach low-income customers, especially
                   migrant and seasonal farm workers, disabled, elderly and limited English
                   speaking clients. Customers are provided with written energy conservation
                   information with helpful hints to conserve energy, description of benefits
                   of weatherization measure installed, description of what each measure does
                   to conserve and the proper use of the measure. CAVC has staff that is able
                   to translate and assist non-English speaking customers.
                   Currently three crews complete all field work throughout the year. They are
                   directly supervised by Dave Olsen, Housing Services Manager. He has
                   been with CAVC for 6 years and hold RME Class B contractors license
                   Specialty licensed sub-contractors are also used for HVAC and some glass
                   work.
                  2. Fill in the chart below with the following data:
                      Total projected number of dwellings
                      Projected number of dwellings by quarter.




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        Community Action Agency of Ventura County
SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
                      1st Qtr        2nd Qtr        3rd Qtr      4th Qtr
     Total Dwellings
                      (Jan – Mar) (Apr – Jun) (Jul– Sep) (Oct – Dec)
           250             63              63            63            61
   3. Describe your Agency’s plan for prioritizing weatherization services to
      eligible households or dwellings, including:
       New clients (households or dwellings not previously weatherized
          under LIHEAP or DOE),
       Recipients of emergency heating and cooling services under ECIP
          HCS,
       High energy burden households or households with high energy
          consumption,
       Households with the lowest incomes, particularly those with
          household incomes below 75% of the federal poverty guidelines, and
       Households with members of the vulnerable populations.
   Response: (Box will expand to accommodate text)
    Community Action of Ventura County will weatherize homes consistent
    with the priority criteria outlined in the LIHEAP Contract. All qualified
    dwelling units and/or individuals applying for Weatherization Services
    shall be assessed for eligibility by income and prioritized by factors such
    as: at risk conditions such as medical emergency, combustion/safety
    hazards, energy in-efficiency, never weatherized, new clients, high energy
    burden and target or vulnerable group status. Services will be provided on a
    continuous basis until funds are depleted, goals are met of contract ends.

    Staff will prioritize all work to be scheduled based on the following factors:
    1. First priority will be given to households with a vulnerable population
    and family size that pay the highest portion of their income for energy. This
    also includes the elderly, disabled and children under the age of 5,
    households with a life threatening emergency, households with
    combustion/safety hazards and households with the highest energy burden.
    Secondary priority will be given to households that receive ECIP/HEAP
    services, and households with the most mandatory measures, dwelling type,
    owner vs. renter, and geographic demand.




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                    Community Action Agency of Ventura County
            SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
WEATHERIZATION, Continued


Weatherization   4. Identify if any weatherization services are needed in any portion of your
Services            service area but cannot be provided by your agency. Please identify the
(continued)         specific challenges and/or limitations preventing your agency from
                    delivering these services and internal efforts to overcome these obstacles.
                 Response: (Box will expand to accommodate text)
                  There is a great need for services for the disabled and handicap including
                  handicap rails and bars for bathrooms. Currently we have no funding for
                  these services but are looking for grants to provide this service.


                 5. Please complete the Weatherization Energy Burden and Vulnerable
                    Population Goals for your Agency in the table below:

                  Weatherization                              Statewide Goal   Agency Goal
                  Energy Burden                                    15%                14%
                  Vulnerable Population                            77%                88%

                 6. Does your Agency’s goal meet the Statewide Goal? NO
                        Yes           No
                     If no, answer questions 7, 8 & 9 as applicable.
                     If yes, proceed to HEAP Section.
                 Response: (Box will expand to accommodate text)




                 7. Justify Energy Burden variance, if any.
                 Response: (Box will expand to accommodate text)
                  Community Action of Ventura County targets the agency’s vulnerable
                  population (senior, disabled and families with small children). Seniors and
                  disabled individuals usually have a low total energy burden because they
                  live on fixed income and they make a conscious effort to conserve. As a
                  result of this their energy burden is usually low.
                  Also, since many low-income families do not own their homes, they reside
                  in apartments that are typically smaller in size and their energy burden is
                  lower (less appliances in the home).

                 8. Justify Vulnerable Population variance, if any.
                 Response: (Box will expand to accommodate text)
                  N/A

                 9. Identify at least one objective your agency could pursue in the upcoming
                    contract year that could bring your agency closer parity with the network


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        Community Action Agency of Ventura County
SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
        goals. Consider outreach, administrative efficiencies, collaborations, etc.
   Response: (Box will expand to accommodate test)
    We will be canvassing more of low-income areas to reach more high
    energy burden areas. These areas include the isolated rural farms and ranch
    households and remote towns of Piru and upper Ojai where weather and
    climate conditions vary greatly and energy burdens which remain high. We
    will also continue to collaborate with local community housing partners to
    identify high energy burden households that will qualify for Weatherization
    services.

                                                                 Continued on next page




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                   Community Action Agency of Ventura County
           SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
HEAP


HEAP Services   Please check the following non-emergency services you provide in
                accordance with CSD Policies & Procedures?

                   HEAP (Electric & Gas)
                                       Yes
                   HEAP Wood, Propane and Oil
                                                                  NO
                1. Explain why your agency does not provide HEAP for a particular fuel
                   type if the fuel type is used by a significant number of households in your
                   service areas as indicated by the Agency Profile Information and 2000
                   Census data.
                Response: (Box will expand to accommodate text)
                 In Ventura County, less than 1% of residents use wood, propane, and oil,
                 as their main heating fuel. This fiscal year (2007) we had only one call for
                 assistance with wood, propane and oil. Most low-income customers
                 request payment assistance with gas or electricity.


                2. Describe your process for assessing HEAP Electric and Gas and
                   HEAP/WPO client needs.
                Response: (Box will expand to accommodate text)
                  CAVC assesses HEAP Electric and Gas and HEAP/WPO client needs by
                 distributing funds utilizing the same Federal, State and Local priority
                 criteria currently used under the LIHEAP program.
                  First priority for services will be given to households that have the lowest
                 incomes and pay a high portion of that income for home energy and to
                 households with members who have health and safety or life-threatening
                 emergencies.
                 Second priority will be provided to vulnerable populations as defined by
                 the state which include elderly persons (60 years or older), disabled
                 persons, limited-english- speaking persons, migrant and seasonal farm-
                 workers, and households with children ages five (5) years and younger.
                 Qualifying households will be eligible for assistance one time per year.

                3. Agencies are encouraged to adopt a repeat customer policy. Please
                   indicate if your agency has such a policy and describe the policy.
                Response: (Box will expand to accommodate text)
                 CAVC is preparing to adopt a new policy for repeat customers and it will
                 be effective January 2009. The new policy will state that customers
                 (excluding seniors and disabled), who have been assisted for three prior
                 years, will not be assisted for a fourth year in order to assist new customers.
                 Working poor with very young children five (5) and under are also exempt
                 from this policy. Customers seeking assistance for a second year will be



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        Community Action Agency of Ventura County
SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
    offered financial management classes in anticipation of the third and last
    year. Qualified clients are currently required to attend a workshop on
    energy conservation. The goal of this policy is to strike a reasonable
    balance between dependency prevention and self reliance.

   4. Please complete the HEAP/WPO Energy Burden and Vulnerable
      Population Goals for your Agency in the table below. (Transfer your Agency
      Energy Burden and Vulnerable Population Goals to the “Priority Plan”)

    HEAP Electric & Gas                 Statewide Goal                 Agency Goal
    Energy Burden                            15%                          10%
    Vulnerable Population                    76%                          75%
   5. Does your Agency’s goal meet the Statewide Goals? NO
         Yes           No
      If no, answer questions 6, 7 & 8 as applicable.
      If yes, proceed to ECIP Section.



                                                                      Continued on next page




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                   Community Action Agency of Ventura County
           SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
HEAP, Continued


HEAP Services     6. Justify Energy Burden variance, if any.
(continued)       Response: (Box will expand to accommodate text)
                   We did not expand our outreach services early enough to reach our clients
                   within our targeted Energy Burden goal. We will be targeting Senior
                   Mobile Home Parks and Family Resource Centers in our community to
                   reach our targeted population for the 2008 fiscal year.


                  7. Justify Vulnerable Population variance, if any.
                  Response: (Box will expand to accommodate text)
                   We did not expand our outreach services early enough to reach our clients
                   within our targeted Energy Burden goal. We will be targeting Senior
                   Mobile Home Parks and Family resource Centers in our community to
                   reach our targeted population for the 2008 fiscal year.


                  8. Identify at least one objective your agency could pursue in the upcoming
                     contract year that could bring your agency into closer parity with the
                     network Energy Burden/Vulnerable Population goals. Consider outreach,
                     administrative efficiencies, collaborations, etc.
                  Response: (Box will expand to accommodate text)
                   CAVC will continue to collaborate with local community partners to
                   identify high EB households that will qualify for HEAP. C AVC will
                   continue to give presentations to these organizations and form a
                   partnership to have an Outreach Worker placed at these locations monthly.
                   CAVC will target Senior Mobile Home Parks where customers live on
                   fixed incomes and Neighborhoods for Learning to target those households
                   with children under age five. CAVC will pursue households in remote
                   areas especially migrant and seasonal farm workers, disabled, elderly, and
                   limited English-speaking. Our goal would be to reach those clients who
                   have been underserved due to being homebound or Non-English speaking.



                                                                            Continued on next page




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                    Community Action Agency of Ventura County
            SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
ECIP


Emergency         Please check the following emergency services you provide in accordance
Crisis            with CSD ECIP Policies & Procedures?
Intervention
Program
(ECIP) Services
                     Fast Track (Electric & Gas
                                            YES
                     ECIP Wood, Propane and Oil
                     ECIP Heating
                                                 YES
                     ECIP Cooling
                     ECIP SWEATS

                  1. Identify if any of the above ECIP services are needed in any portion of
                     your service area but cannot be provided by your agency. Please identify
                     the specific challenges and/or limitations preventing your agency from
                     delivering any of the above services and internal efforts to overcome these
                     obstacles.
                  Response: (Box will expand to accommodate text)
                   In Ventura County, 99% for the customers use natural gas or electricity as
                   their primary heating fuel type. They therefore request payment on their gas
                   or electric rather than wood, propane or oil. In 2008, CAVC will continue
                   to provide outreach services in remote areas and seek out those in need of
                   Woo, Propane, and Oil assistance.


                  2. Fast Track services should be provided throughout the contract term. If
                     not, please provide justification.
                  Response: (Box will expand to accommodate text)
                   CAVC will provide Fast Track services throughout the contract term.
                   Funds will be allocated based as Priority Population. Staff will be assigned
                   to monitor and manage the funds over the course of the program year.


                  3. Describe how your agency leverages and coordinates the delivery of ECIP
                     Fast Track, ECIP WPO, ECIP HCS, and ECIP SWEATS with
                     weatherization, DOE, HEAP and other energy programs.
                  Response: (Box will expand to accommodate text)
                   ECIP HCS services are provided Weatherization programs (Li-heap and
                   DOE.

                  4. If your agency wishes to modify the typical heating and/or cooling season
                     as shown in your Agency Profile, indicate the beginning and ending dates
                     of the proposed season and provide justification.


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        Community Action Agency of Ventura County
SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
   Response: (Box will expand to accommodate text)
    N/A


                                                     Continued on next page




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                    Community Action Agency of Ventura County
            SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
ECIP, Continued


ECIP Services     5. Please complete the ECIP Funding Allocation Percentages for each of the
                     following ECIP components. (Transfer your Funding Allocation Percentages to the
                       “Percentage-Based LIHEAP Budget Proposal”)

                   ECIP Expenditures                    Statewide Range       Agency Allocation %
                   ECIP Fast Track                         7% - 42%                  55%
                   ECIP WPO                                1% - 21%
                   ECIP HCS                                1% - 30%                  15%

                  6. Does your Agency’s Allocation % meet the Statewide Range? YES
                         Yes           No
                      If no, please provide justification for each variance in funding
                      components.
                  Response: (Box will expand to accommodate text)
                   N/A


                  7. Please complete the ECIP Fast Track Vulnerable Population Goals for
                     your Agency in the table below. (Transfer your Agency Energy Burden and
                       Vulnerable Population Goals to the “Priority Plan”)

                   ECIP Fast Track                           Statewide Goal       Agency Goal
                   Vulnerable Population                          65%                75%
                  8. Does your Agency’s goal meet the CSD Statewide Goal? YES
                         Yes           No
                      If no, proceed to question 9.
                      If yes, proceed to question 10.

                  9. Justify Vulnerable Population variance for Fast Track, if any.
                  Response: (Box will expand to accommodate text)




                  10. Justify if no ECIP heating services are provided, in spite of average
                      temperatures falling below 60 degrees as shown in your Agency Profile.
                  Response: (Box will expand to accommodate text)
                   Heating services are provided regardless of temperature providing that the
                   applicant is income eligible, to repair or replace any HVAC appliance that
                   qualifies under ECIP if it has a hazardous condition that poses a direct risk
                   of fire or dangerous indoor air quality including high CO, gas leaks,
                   cracked heat exchanger or other hazardous condition.



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        Community Action Agency of Ventura County
SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
                                            Continued on next page




                                                     Page 11 of 17
                    Community Action Agency of Ventura County
            SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
ECIP, Continued


ECIP Services     11. Justify if no ECIP cooling services are provided, in spite of average
(continued)           temperatures reaching 90 degrees or greater as shown on your Agency
                      Profile.
                  Response: (Box will expand to accommodate text)
                   Cooling services are not provided in out climate zone as per agency policy.


                  12. Identify at least one objective that your organization could pursue in the
                      upcoming contract year to enhance your ECIP that could increase
                      program effectiveness and maximize service benefits for clients.
                  Response: (Box will expand to accommodate text)
                   One objective that our agency could pursue would be to add a final
                   component to out Energy workshop. A financial component that can teach
                   our clients how to budget all their household bills and income on a monthly
                   basis to avoid any past due amount on their energy bills. This component
                   will be implemented as part of our repeat customer policy that will be
                   effective January 2009.




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                       Community Action Agency of Ventura County
               SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
ASSURANCE 16


Assurance 16      1. Describe the service plan objectives and goals (outcomes) for those
Services             allowable Assurance 16 services you plan to deliver in conjunction with
                     program services provided under weatherization, utility assistance, and
                     ECIP (e.g., energy conservation, care, maintenance, and proper use of
                     appliances).
                  Response: (Box will expand to accommodate text)
                    CAVC will distribute funds utilizing the same Federal, state and Local
                   priority criteria currently used under the LIHEAP program. First priority
                   for services will be given to households that have the lowest incomes and
                   pay a high portion of their income for home energy (energy burden) and to
                   households with members who have health and safety life-threatening
                   emergencies. Second priority will be given to vulnerable populations as
                   defined by the state which include elderly persons (60 years or older),
                   disabled persons, limited-English-speaking persons, migrant and seasonal
                   farm-workers, and households with very young children (ages 5 years and
                   under).
                    CAVC maintains eleven (11) satellite offices located throughout Ventura
                   County. These satellite offices serve those households who would normally
                   have to drive up to forty-five (45) minutes to get to our main office in
                   Oxnard.
                    CAVC has coordinated with Senior Centers, Neighborhoods for Learning
                   and Senior Mobile Home Parks to reach our most vulnerable populations.
                    CAVC outreach efforts and on-going coordination with existing
                   community-based and faith-based organizations will insure maximum
                   efficient utilization of all energy resources. This approach includes
                   advertising on local radio stations, setting up booths at various community
                   events to distribute program information, regarding weatherization and
                   utility assistance, and sending mailers to community and faith-based
                   organizations.
                   CAVC provides each customer with written information on energy
                   conservation, helpful tips to conserve, and requires all eligible customers to
                   attend an Energy Workshop. Applications and written energy conservation
                   tips are mailed to those customers who are homebound.
                   Most utility payment assistance and weatherization customers are also
                   processed for the California Alternate Rate For Energy (CARE) program.
                   Qualified customers receive 20% discount on their Gas And Edison bills.


                  2. Describe the type of advocacy and coordination with utility companies,
                     and/or other energy programs or partnerships.
                  Response: (Box will expand to accommodate text)
                   Qualified clients are required to attend a workshop, failure to attend a
                   scheduled workshop results in disqualification and client will need to re-



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        Community Action Agency of Ventura County
SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
    apply. Work shops are conducted once a week by agency HEAP
    Department and Southern California Gas Company. Workshops are on
    energy conservation and weatherization services.

   3. Describe how you will ensure information is communicated in the
      language of target low-income community populations in your service
      territory.
   Response: (Box will expand to accommodate text)
    Applications and informational brochures are printed in English and
    Spanish. CAVC has staff onboard that is able to translate and assist
    customers in their native language.

   4. Identify if any Assurance 16 services are needed in any portion of your
      service area but cannot be provided by your agency. Please identify the
      specific challenges and/or limitations preventing your agency from
      delivering these services and internal efforts to overcome these obstacles.
   Response: (Box will expand to accommodate text)
    N/A
   5. Identify at least one programmatic objective that your organization could
      pursue in the upcoming contract year to enhance Assurance 16 funded
      activities and services that would increase program effectiveness and
      maximize service benefits to clients.
   Response: (Box will expand to accommodate text)
    One program objective our agency could pursue would be to develop a
    component to reward clients at year’s end who keep the energy bills down
    with a one time stipend.


                                                               Continued on next page




                                                                        Page 14 of 17
                   Community Action Agency of Ventura County
           SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
OUTREACH


Outreach      1. Describe how your agency plans to market services available under
Services         LIHEAP, i.e., mail out, partnerships, brochures, flyers, telephone
                 communication, word of mouth, satellite offices, cable ads, public
                 services announcements, community fairs, and penny-saver.
              Response: (Box will expand to accommodate text)
               CAVC maintains eleven (11) satellite offices located throughout Ventura
               County. We have partnered with three (3) Family Resource Centers which
               target households with children under age six and Four (4) Senior Centers.
               These offices enable CAVC to serve those households that would otherwise
               have to drive a great distance from their neighborhoods to get assistance.
               Most of these organizations assist the public with completion of the
               required forms on a daily basis while the balances are assisted by our
               Outreach Workers on a monthly basis. All satellite office locations are
               printed on our brochure and customers are encouraged to visit the site
               closest to their home.
               Advertisement through radio (both English and Spanish), local newspapers,
               handouts and flyers will be distributed in various residential areas,
               apartment complexes, churches, agencies and organizations. CAVC will
               also conduct presentations before various groups including senior centers,
               veterans groups, head start programs, churches, family resource centers and
               senior mobile home parks.

              2. How does your Agency plan on adapting your outreach to:
                  Overcome language barriers and ensure information is communicated
                   in the language of low-income populations, and
                  Reach any language groups or other populations within their service
                   territory that have been difficult to serve in the past? (This could
                   include geographic isolation and other factors.)
              Response: (Box will expand to accommodate text)
               ECIP Fast Track/HEAP applications are translated in both English and
               Spanish language. Agency Collaboration will also focus on agencies that
               serve this population. CAVC staff is available to assist staff in their native
               language.

              3. Describe how your agency will ensure information is communicated in
                 the language of low-income community populations in your service
                 territory.
              Response: (Box will expand to accommodate text)
               ECIP Fast Track/HEAP applications are translated in both English and
               Spanish which is the language of the low-income community.

              4. If the agency opts to not allocate funds to outreach, agency must describe
                 the process or methods to be utilized that ensure outreach services will be


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        Community Action Agency of Ventura County
SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
        provided in the absence of LIHEAP funding.
   Response: (Box will expand to accommodate text)
    N/A

   5. Identify if any Outreach services are needed in any portion of your service
      area but cannot be provided by your agency. Please identify the specific
      challenges and/or limitations preventing your agency from delivering
      these services and internal efforts to overcome these obstacles.
   Response: (Box will expand to accommodate text)
    N/A


                                                              Continued on next page




                                                                       Page 16 of 17
                      Community Action Agency of Ventura County
              SERVICE OBJECTIVES AND GOALS BY LIHEAP COMPONENT
OUTREACH, Continued


Outreach         6. Identify at least one programmatic objective that your organization could
Services            pursue in the upcoming contract year to enhance your organization’s
(continued)         outreach strategies and ability to reach targeted low-income families,
                    particularly those target representing targeted groups, including:
                    households with the lowest incomes, members of the vulnerable
                    populations, and high energy burdens.
                 Response: (Box will expand to accommodate text)
                  Our objective is to gain additional outreach sites for the 2008 service year
                  which target seniors and households with children under the age of 6.
                  Outreach is currently at 10 days out of the month, in which each staff
                  member rotates sites throughout the month. We will collaborate with
                  Senior Mobile Home parks and Neighborhoods For Learning in our
                  community to reach out targeted population.




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