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									       PARTICIPANT
      INFORMATION
        HANDBOOK
APPRENTICESHIP/TRAINEESHIP
    TRAINING PROGRAM

                                August, 2010




Participant Handbook Traineeships (Ver 5.0 August 2010)   Page 1 of 13
      General Information ..................................................................... 3
      What is an Australian Apprenticeship/Traineehip? .................................. 3
      Why is an Apprenticeship/Traineeship important? .................................. 3
      Introduction ............................................................................... 3
      Course Information and Vocational Outcomes ....................................... 3
      Participant Selection .................................................................... 3
      On-the-Job and Off-the-Job-Training ................................................. 3
      Fast Tracking Traineeships.............................................................. 3
      Induction and Enrolment ................................................................ 4
      Training and Assessment Consultant .................................................. 4
      Fees, Charges and Refunds ............................................................. 4
      Appeals Complaints and Grievances ................................................... 6
      Appeals Process .......................................................................... 6
      Problems at Work ........................................................................ 6
      Access and Equity ........................................................................ 7
      Occupational Health and Safety ....................................................... 8
      Privacy ..................................................................................... 8
      Language Literacy and Numeracy...................................................... 8
      Withdrawal from Routine Work Duties ................................................ 9
      Planning for Training .................................................................... 9
      Training and Assessment Process .................................................... 10
      The Role of the Registered Training Organisation ................................. 10
      Participant Responsibilities ........................................................... 11
      Attendance and Behaviour ............................................................ 11
      Training Evaluation .................................................................... 12
      Student Support Services ............................................................. 12
      Department of Education, Employment and Workplace Relations (DEEWR)... 12
      Centrelink ............................................................................... 12
      Employment Advocate ................................................................. 12
      English as a Second Language ........................................................ 12
      Skills Victoria ........................................................................... 13




Participant Handbook Traineeships (Ver 5.0 August 2010)                                Page 2 of 13
General Information
Training Focus are a Registered Training Organisation accredited by the Victorian
Registration and Qualifications Authority (VRQA) and contracted by Skills Victoria
and the Department of Innovation, Industry and Regional Development (DIIRD) to
deliver training under the Apprenticeship/Traineeship Training Program. We
specialise in flexible workplace delivery and customising training and assessment to
meet individual workplace requirements.
What is an Australian Apprenticeship/Traineehip?
An Australian Apprenticeship or Traineeship is a Training Agreement between an
Employer and a participant (of any age). It combines on-the-job and off-the-job
training resulting in the participant gaining a nationally accredited qualification.
Why is an Apprenticeship/Traineeship important?
The special skills and knowledge you gain in completing your job are uniformly
recognised by the whole industry. Your skills are measured against a set of
recognised workplace competencies leading to a qualification providing recognition
and career pathways. Most importantly, an Apprenticeship/Traineeship will provide
high quality training that is directly related to the work you do. Employers benefit
by gaining well-trained and skilful members of staff. Apprenticeships/Traineeships
are viewed as a career path, not just a job. Additionally, expert assistance is
provided by your employer on-the-job. This means that you learn while you earn!
Introduction
We acknowledge the importance of adult learning principles in the delivery of
effective training. Accordingly, we believe that all course participants should be
encouraged to take responsibility for learning, and to understand that as learners,
they have an active role to play in the training/learning and assessment process.
Course Information and Vocational Outcomes
Prior to enrolment, we will provide all participants with course information,
including content and vocational outcomes and an opportunity to apply for
Recognition of Prior Learning (RPL) or Credit Transfer.
Participant Selection
We will accept all participants wishing to undertake a qualification on our current
scope of registration. Participants are referred to us by a Australian Apprenticeship
Centre, their employer or they can contact us directly. We encourage participants
with a disability to participate and enrol in apprenticeships and traineeships and
provide support where required.
On-the-Job and Off-the-Job-Training
To complete the „On-the-Job‟ component of the traineeship/apprenticeship the
Registered Training Organisation issues a nationally recognised qualification to
participants when all the competencies of the structured training have been
achieved. To complete the „Off-the-Job‟ component the employer must sign off
the participant‟s competency for the workplace training. This will then complete
the training contract.
Fast Tracking Traineeships
Completing Traineeships in a shorter time increases the retention and interest of
the participant and encourages successful completion. Earlier completion enables


Participant Handbook Traineeships (Ver 5.0 August 2010)                    Page 3 of 13
employers to enjoy the benefits of trained staff, along with completion incentives*
much sooner. (*As advised by your AAC.)


Induction and Enrolment
A Training and Assessment Consultant will provide you with detailed information
about the course you are undertaking and your rights and responsibilities as a
participant. The Training and Assessment Consultant will assist participants to
choose the course most appropriate to their requirements. (refer to the section
“Planning for Training”). Upon commencing a program, all participants are
required to complete an enrolment form. This information is used for
administrative and statistical purposes and will remain confidential.
Training and Assessment Consultant
As a Participant, you will be appointed a Training and Assessment Consultant who
is responsible for the delivery, monitoring and assessment of your training. All
Training and Assessment Consultants have relevant industry knowledge and
experience and will be professional and supportive at all times.
Fees, Charges and Refunds
Government Funded Fee and Charges will be applicable for enrolments into any
funded program and are standardised by the State Government throughout
Victoria. Information on fees and charges can be found below.

Where there is no Government Funding available, full Fee for Service fees will
apply - please contact us on 03 9899 2233 to find out full fee conditions.

Course fees

Fees and conditions for Government funded courses are standardised throughout
Victoria. Whether you undertake a Traineeship or enrol into any other Funded
course, the fees applicable will all fall into this category.

The total Tuition fee is the Enrolment fee plus the Resource charge (where
applicable).

As course fees vary depending on each Student's eligibility and personal
circumstance, please contact us to find out exact Fees applicable to your
application.

The following conditions apply:

- A $57.00 minimum charge applies to all students (eligibility for this exemption
applies).
- Students who are eligible for exemptions from tuition fees will pay the minimum
charge no more than once per calendar year or a 12 month period from date of
enrolment.

Additional Expenses

In some courses there may be additional expenses to cover the cost of course
materials such as text books, excursions etc. Students will be advised on enrolment
if additional expenses apply to them.


Participant Handbook Traineeships (Ver 5.0 August 2010)                 Page 4 of 13
Agency Paid Enrolment Fees

If fees are to be paid by an agency (e.g. DEET, Commonwealth Rehabilitation
Service, Work Cover, TAC etc.) a written authority form from the agency must be
presented at the time of enrolment.

Fee Assistance

Students who cannot pay their fees in full at the time of enrolment because of
financial hardship should contact us to discuss possible alternative arrangements.
Evidence of financial hardship will need to be shown.

Exemptions and Concessions

A $57.00 minimum charge will apply to all students enrolled in government funded
courses, who are eligible for exemption or concession. This is a portion of the
enrolment fees, not an additional charge. The minimum charge of $57.00 will be
paid by all students including those who are entitled to exemptions.

Note: No exemptions or concessions exist for resources.

Refunds

If a student withdraws, by written notice, from government-funded training or
further education at any time up until 4 weeks after the scheduled commencement
date of classes, Training Focus will refund the tuition contribution paid in respect
of the government-funded training or further education less the minimum tuition
contribution and any other fees and charges paid by or on behalf of the student.

If a student withdraws, by written notice, from government-funded training or
further education at any time up until 4 weeks after the scheduled commencement
date of classes for the purposes of taking up a place at another educational
institution, the provider must refund the full tuition contribution and any other
fees and charges paid by or on behalf of the student.

If government-funded training or further education is cancelled by Training Focus
at any time during the period of the student's enrolment, then the provider must
refund the full tuition contribution, the pro-rata portion of any student services
and amenities fees, ancillary fees and any fees for materials or services which have
not been used in the training or further education prior to the date of cancellation.

If a student withdraws from only part of their enrolment in government-funded
training or further education, Training Focus need only refund the portion of the
tuition contribution and fees for materials or services applicable to that part of the
training or further education.

If a student does not undertake tuition in part of their enrolment in government-
funded training or further education because of recognised prior learning, then the
provider must refund an amount equal to the difference between
- The tuition contribution which has been paid; and
The tuition contribution applicable in accordance with this policy in respect of the
aggregate of the enrolled subject hours for that part of the government-funded
training or further education in which the student has undertaken or will undertake

Participant Handbook Traineeships (Ver 5.0 August 2010)                   Page 5 of 13
tuition in that calendar year.

Unpaid fees

It is a student's responsibility to ensure all fees or debts are paid. Students with
outstanding debts to Training Focus will have their enrolment status reviewed.

The Victorian Government Policy may be accessed on the Internet at the following
website address: https://www.skills.vic.gov.au/get-training/fees/government-
funded
Appeals Complaints and Grievances
If you have a complaint or grievance that is affecting your training program, you
are encouraged to raise the matter directly with the other party/parties concerned
and/or your Training and Assessment Consultant. Participants have the right to
raise and have resolved any complaints they have in relation to service delivery, or
appeal any ruling or decision made in relation to course assessment or application.
Participants will also be assisted to raise their concerns without fear of retribution.
        Participants should contact reception on 03 9899 2233 and request an
         appeal form.
        Participants are required to complete and submit their complaint in writing
         to „The Operations Manager‟, Training and Employment Focus, Suite 8, 26
         Ellingworth Parade, Box Hill, Victoria, 3128
        A participant needs to provide details of their name, address and telephone
         number and complaint before it can be investigated.
        If a participant is not satisfied with the outcome of a complaint, an appeal
         may be lodged as follows:
Appeals Process
• If a customer is not satisfied with the outcome of a complaint, an appeal may be
lodged with the Administration Coordinator, Leanne Jackson and each appeal will
be heard by an independent person Rhonda Hawke – Operations Manager (Training
Focus).

• The Administration Coordinator will engage an independent third party to
thoroughly review the matter and make a recommendation for resolution.

• All involved parties will be advised in writing of the outcome of the review and
any resolution and reason for the decision.

• A customer also has the right to appeal to an external agency. Training Focus will
provide the customer with the details of a Mediator from the organisation Jobs
Australia, upon request.

• Training Focus will act upon the subject of any complaint found to be
substantiated.
Problems at Work
Your employer may be able to address problems in the workplace, or offer support
if there is harassment or discrimination during training. If you are sexually or
physically harassed, believe you are being discriminated against, or being exploited

Participant Handbook Traineeships (Ver 5.0 August 2010)                     Page 6 of 13
at work, the most important thing to do is talk to someone about it.
Apprenticeship Field Officers from Skills Victoria can provide support and let you
know what rights you and your Employer have and how to resolve any disputes. It is
important to deal immediately with any problems that arise, so you feel better
about work and to ensure that the workplace is safe and productive. You can find
the Apprenticeship Field Officers following this link:
http://www.skills.vic.gov.au/apprentices/apprenticeship-field-officers
Upon enrolment the RTO provides all participants with the document - Know Your
Rights and Responsibilities. This publication provides numbers to call for assistance
in matters related to:


        Australian Apprenticeship Centres
        Information about wages and terms and conditions of employment
        Workplace violence, harassment and sexual abuse
        Unions
        Youth Allowance queries


Access and Equity
The Board of Management and staff will adhere to the principles and practices of
equity in education and training. Access to training and employment services will
not be denied to participants deemed eligible for these services, provided the
organisation has the appropriate resources to provide high quality services.
We will treat every participant fairly and without discrimination. Grievance
procedures are in place to ensure any concerns are dealt with immediately and
appropriately (refer to the Complaints, Grievances and Appeals policy).


We acknowledge legal obligations under State and Federal equal opportunity law,
including:


        The Racial Discrimination Act, 1975 (Commonwealth);
        The Sex Discrimination Act, 1975 (Commonwealth);
        Disability Discrimination Act, 1992 (Commonwealth);
        The Equal Opportunity Act, 1995 (Victoria).


All legislation can be accessed on the Internet at http://scaleplus.law.gov.au/
We foster equality and access in an environment that is fair and conducive to
learning at all levels. Through the process of in-house induction and training, all
staff are required to have an awareness and understanding of access and equity
issues. All staff are mandated to demonstrate access and equity principles in all
dealings with participants, and staff where appropriate. This is reflected in the
Service Standards which also form a part of staff induction. Where a need is
identified, professional development of staff will be provided to address this or
other discriminatory behaviours. If you believe you have been treated unfairly by a


Participant Handbook Traineeships (Ver 5.0 August 2010)                    Page 7 of 13
Registered Training Organisation Representative, please contact the Operations
Manager, on (03) 9899 2233.
We encourage participants with physical and/or intellectual disabilities to
undertake Apprenticeship/Traineeship training. A range of support services is
provided for both the participant and the employer. Training and employment
services are available to all participants regardless of ethnicity, gender, age,
marital status, sexual orientation, physical or intellectual impairment.
If you require further student support, please contact the Operations Manager, on
(03) 9899 2233 and you will be put in touch with support services in your local
area.
Occupational Health and Safety
We comply with all relevant Occupational Health and Safety legislation. Where
training and assessment is delivered in the workplace, the employer is responsible
for safety issues and must abide with workplace safety legislation. Training and
Assessment Consultants will actively take steps to identify hazards that could cause
arm to participants in the training environment. Where possible, the Training and
Assessment Consultant will take action to remove or control these hazards, and will
report the hazard to the employer. Participants must take responsibility for their
own health and safety and that of their fellow workers to the extent of their
capability. This means participants must follow all safety rules, procedures and the
instructions of their employer or Training and Assessment Consultant.
Privacy
In accordance with our Privacy policy we are committed to protecting your privacy
and personal information. Accordingly, except as required under the AQTF
Standards for Registered Training Organisations, Government Contracts or by law,
information about a participant will not be disclosed to a third party without the
consent of the participant. Access by participants to their personal records is
available upon request by contacting the Administration Coordinator, Leanne
Jackson on 03 9899 2233. A copy of the Privacy Policy Statement is available upon
request.
Language Literacy and Numeracy
We recognise that reading, writing, listening, speaking and mathematical concepts
and processes are an integral part of the skills needed for work and therefore are
an important component of training. As all participants are individuals with
different life experiences, literacy and numeracy skills vary. At the Pre Training
Review, the Training and Assessment Consultant will assess the language, literacy
and numeracy (LL&N) ability of the Participant. After consultation on educational
background the Training and Assessment Consultant will ask the Participant to
complete an exercise to determine their LL&N requirements. The customised
Training Plan will incorporate any special LL&N requirements. Some participants
may be referred on for special help as required. We encourage participants with
Language Literacy or Numeracy concerns to undertake Apprenticeship/Traineeship
training. A range of support services is provided for both the Participant and the
employer. If you have a Language Literacy or Numeracy concern that is affecting
your training program, you are encouraged to raise the matter directly with your
Training and Assessment Consultant or telephone the Training Coordinator on 9899
2233. Training Focus strives to achieve best practice within the industry to ensure
our assessments are valid, fair, reliable and flexible. Additionally, Training Focus
uses the concept of „reasonable adjustment‟ when conducting assessments. This


Participant Handbook Traineeships (Ver 5.0 August 2010)                   Page 8 of 13
allows for the assessment process to be modified ensuring individual participants
are not disadvantaged by language, literacy and numeracy problems.
Withdrawal from Routine Work Duties
As part of the training contract, and to further support the Participant and
encourage their development, employers have a responsibility to ensure that
Participants are withdrawn from routine work duties for:
        a minimum of 1.5 hours per week for AQF Level 2
        a minimum of 3 hours per week for AQF Level 3 or above
        (pro rata for part time participants)
This can be averaged over a four week cycle and is for the purpose of providing
structured training/learning activities for the Participant. Participants and
employers will be required to keep a monthly log of these training/learning
activities. If the withdrawal time cannot be verified by the completion of the
Structured Workplace Withdrawal forms, the RTO will be obliged to contact the
relevant funding body „Skills Victoria‟.
Planning for Training
Enrolment and Pre-Training Review
Upon commencement, we will require an Enrolment form and AVETMISS
Registration form to be completed by the Participant, Employer and Training and
Assessment Consultant. A Pre Training Review will be conducted for each
Participant including current competencies and language, literacy and numeracy
skills. In conjunction with the Participant and employer, your Training and
Assessment Consultant will then prepare a Training Plan consistent with the
qualification to be attained and customised to meet the needs of the Participant
and the workplace. The Training Plan Summary outlines the units to be attained
and a proposed training and assessment timeframe. This timeframe may be altered
to accommodate changing needs throughout the training and assessment program.


Recognition of Prior Learning (RPL) and Credit Transfer
Recognition of Prior Learning (RPL) is the acknowledgment of skills and knowledge
obtained through formal training, work experience and/or life experience. The
purpose of this process is to identify and assess previously acquired skills and
knowledge against the required competency standards. Course participants
applying for RPL must provide evidence to the satisfaction of the Training and
Assessment Consultant. This evidence must clearly indicate that the applicant is
able to demonstrate all the required skills and knowledge. We also recognise the
AQF Qualifications and Statements of Attainment issued by any other Registered
Training Organisation. A Credit Transfer is the direct transfer of a unit from one
statement of results to apply to the current qualification enrolled in. The unit code
and title must be the same for Credit Transfer to apply. An original qualification
(including subject results) or Statement of Attainment must be provided as
verification before a Credit Transfer can be granted. If you believe you may be
eligible for an RPL or Credit Transfer please discuss this with your Training and
Assessment Consultant at your Pre-Training Review. All applications for RPL and
Credit Transfer should be received within the first three months of your training
contract. Information and documentation regarding the application procedure for
RPL and/or Credit Transfer will be made available to all participants upon request.

Participant Handbook Traineeships (Ver 5.0 August 2010)                  Page 9 of 13
There are no additional costs for processing RPL or Credit Transfer applications as
part of the Apprenticeship/Traineeship Training Program. Please note that
RPL/RCC cannot be granted for part of a unit. Any applicant may appeal in writing
against a decision regarding RPL/RCC to the Operations Manager.
Training and Assessment Process
The workplace requirements of industry are defined as competency standards.
They describe the application of knowledge and skills in the workplace and the
standard of performance required. The competency standards for your training
program will be provided in a Training Program Outline booklet. Your Training and
Assessment Consultant will provide this booklet when your training plan has been
developed. Training will take place in the workplace or training area, with your
employer and Training and Assessment Consultant monitoring your progress. During
the assessment process you will be required to provide evidence of your skills and
knowledge through a variety of methods which may include: written work; work
samples; oral questioning; observation; role plays and workplace projects. Under a
competency based training system, assessment is defined as the process of
collecting evidence and making judgments as to whether competency has been
achieved. Should a Participant present evidence for assessment that does not
meet the required standards, the participant is permitted to present further
evidence for assessment. This process can be undertaken up to three times. If a
participant does not achieve competence after three assessment attempts, we will
consult with the Participant and employer to assess the situation. There may be a
recommendation at this point that the participant undertake the unit of study
again. The Training and Assessment Consultant will maintain a Log Book as a
record of your training and assessment progress. The Participant, Employer and
Training and Assessment Consultant will sign the Log Book as verification that the
competency standards have been attained. You have the right to appeal an
assessment decision if you believe it to be unfair. Please refer to the Complaints,
Grievance and Appeals procedure on our website www.trainingfocus.com.au -
Training page.
The Role of the Registered Training Organisation
As a Registered Training Organisation we are responsible for the training and
assessment component of the traineeship. You will be assigned a Training and
Assessment Consultant who will visit you at regular intervals throughout your
traineeship to train and assess your learning in the workplace which is classified as
„Off the Job Training‟.
Mentors
While completing your training it is important to have the help of more
experienced colleagues. Mentors can help you in the following ways:
        answer questions about the training
        advise on career options
        provide company information
        demonstrate how things are done
        check Assessment Tasks
        guide you as to assessment readiness
        help you liaise with the Training and Assessment Consultant
        answer questions about your work

Participant Handbook Traineeships (Ver 5.0 August 2010)                   Page 10 of 13
Your Employer has a Responsibility to:
As an employer, you have a responsibility to:
        prepare and provide relevant training that will equip the participant with
         the skills to work within the business – this training is classified „On the Job
         Training”
        provide appropriate supervision while the Participant is at work
        allow the participant to attend training during normal working hours (this is
         paid time)
        allow the RTO access to the participant for training, assessment and
         monitoring purposes
        meet legal obligations
        provide a safe working environment including appropriate Work Cover
         insurance
        pay the participant the agreed wage and inform them of their terms and
         conditions of employment, including superannuation
        notify your Australian Apprenticeship Centre (AAC) and us within 5 working
         days if the participant ceases employment.
Participant Responsibilities
As a Participant, you have a responsibility to:
        advise your Training and Assessment Consultant if you have previous skills
         and knowledge you believe may be relevant so that these skills can be
         recognised
        maintain monthly contact with your Training and Assessment Consultant via
         face to face visits, phone or email to keep them advised of your progress
        maintain the “Structured Workplace Withdrawal Training Log”
        gather a range of evidence as you progress through your Traineeship
        complete the training and assessment tasks set for you and ensure you bring
         this information to your appointment with your Training and Assessment
         Consultant
        seek feedback from your workplace supervisor and Training and Assessment
         Consultant on your progress
        meet attendance and behaviour requirements
        seek assistance when you are experiencing difficulties – refer to the section
         on Support Services.
Attendance and Behaviour
We encourage all participants to see themselves as responsible, active participants
in the learning process and should treat teachers/trainers, staff and fellow
students with politeness and respect, reject inappropriate behaviour or statements
associated with disability, ethnicity, culture, gender, age, marital status, sexual
orientation or other aspects of diversity.
While you are participating in a training program your attendance at each session
becomes critical to the overall benefit you may gain. It is envisaged that
appointments will be primarily in the workplace at 4 weekly intervals at a mutually


Participant Handbook Traineeships (Ver 5.0 August 2010)                       Page 11 of 13
convenient time. As a Participant you are responsible for notifying your Training
and Assessment Consultant if you are unable to keep an appointment or you can
contact reception on 9899 2233. If you are not meeting your responsibilities as a
participant, your Training and Assessment Consultant will advise your employer and
may recommend cancellation of the Training Contract.
Training Evaluation
An evaluation form will be forwarded to you and your employer to obtain your
feedback. This will occur during and at the end of your training contract. Please be
assured that evaluation forms remain confidential and are only used for the
purpose of improving the quality of our service to participants.
All students should be aware that they may receive a Student Outcomes survey
from NCVER. http:// www.ncver.edu.au.
Student Support Services
From time to time, students may require assistance. Students should be advised
that the State and Federal Governments provide a number of support services that
are available to the general public.
Department of Education, Employment and Workplace Relations
(DEEWR)
DEEWR has a number of sites and links to vocational information and training
package details. http://www.deewr.gov.au/
Centrelink
Centrelink has a variety of services available to people studying or training.
Individual opportunities need to be discussed with your local Centrelink office:
www.centrelink.gov.au
        Appointments: 131 021
        Customer Relations: 1800 050 004
        Centrelink Multilingual Call: 131 202
        Employment Services: 132 850
        Disability, Sickness and Carers: 132 717
        Family Assistance Office: 136 150
        Youth and Student Services: 132 490
        ABSTUDY: 132 317
Employment Advocate
The Employment Advocate provides assistance and advice to employees and
employers on the Workplace Relations Act, especially Australian Workplace
Agreements (AWAs) and freedom of association: www.oea.gov.au
English as a Second Language
Courses include stand alone English language courses and those combined with a
training course. English as a Second Language classes are run by:

• AMES (Adult Multicultural Education Centres)

• Council of Adult Education


Participant Handbook Traineeships (Ver 5.0 August 2010)                  Page 12 of 13
• Most TAFE Institutes

• Many community learning centres and neighbourhood houses
For general inquiries phone AMES on (03) 9926 4666 or visit the AMES website:
www.ames.net.au


Skills Victoria
Skills Victoria sits within the Victorian Department of Innovation, Industry and
Regional Development (DIIRD) and is responsible for the planning, regulation and
delivery of a range of education and training programs and services in Victoria. This
site has entry points for training providers, students, employers, community and
industry training.


Skills Vic web address: www.skills.vic.gov.au




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