Successmaker Frequently Asked Questions Question: I want to see my child’s information; however, results manager is not an option when I log on. The only options are classroom and quickstart. Answer: You are logged in as a student - login with your username and password. If you don’t remember this, please email email@example.com Question: When my child tries to pull up the courses, it is blank. Answer: Make sure that he/she is logged in using his/her Student number and the password learn (1-5) or aaaaa (k). If he/she doesn’t remember the number, email firstname.lastname@example.org Question: I have two students using the program. How is the system setting learning paths for each child? I’m not getting prompted to Log-in a student. Answer: Each child will login with his/her own unique number. Each login is associated with courses the students receive. Question: When I go online to generate a report, nothing shows up except an empty blue box and a window, which tells me to click the icon if I am done viewing the non-existent report. Answer: Check to see if you have a popup blocker installed. The report does "popup" in it's own window. Turn off the popup blocker to view the report. Also, check to make sure that you are using Internet Explorer. You may have to download Crystal Smart Viewer for ActiveX. http://www.cesa5.k12.wi.us/sped/Crystal%20Reports.htm Question: When I click on the course name I get a yellow screen and nothing else happens. Answer: When you see only a yellow screen, click on the task bar and switch between programs (if you can't see the task bar, click on the Flying Windows button or present Crtl + esc buttons together). When you switch between programs you should now see the program.
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