Ms. JANET DOE
123 Nice Place, Somewhere, OH 12345, USA
Tel: 1(0).987-654-3210
e-mail:janetdoe@yahoo.com
Talent Management / Call Center Implementation / Recruitment Branding / Employee Relations /
Affirmative Action Planning / Metrics Development / HRIS / Benchmarking/ Market Analysis / Event
Planning / Training & Development / Compliance Management & Reporting / Diversity / Supplier Vendor
Management
CAREER HIGHLIGHTS
Senior Manager with over 20 years of experience in a Fortune 500 environment with human resources,
diversity program management, Call Center and community services emphasis.
Supervised group of three into achieving HR-related objectives, including creating a training curriculum
for 20,000+ employees in multiple field locations across the U.S
Certified with Train the Trainer program – Diversity Organization (Novations), achieved certification for 3
programs since 1999. Certified to train from entry level management to executive leadership.
Developed and presented complete demographics, market trends, metrics to track company HR
demographic and recruiting plans of the organization
Coordinated event with Special Guests: Governor Jeb Bush, Miami-Dade County Mayor Carlos Alvarez,
U.S Southern Command, Opening event of Miami HQ facility, Miami County Major Alvarez, 2004
Hosted, coordinated and managed Ryder participation in over 5 diversity conferences for over 12 years
Managed the whole HR group budget of US$13MM for 10 years (non-consecutive)
Negotiated vendor contracts of up to six-figures for Ryder event planning, promotions, HR recruiting
Coordinated events of up to 1,800 participants and a budget of up to US$75K.
Defined strategy for organization on recruiting, streamlining processes and identifying strategic partners
for recruiting to increase diversity representation, achieving cost savings of up to 15%.
Committed to diversity training – mandatory to all employees. The eventual result was litigation
reduction because of training all personnel on diversity management
Facilitated the development and deployment of diversity and inclusion sourcing solutions and
implemented measurements to monitor their success
A proven leader with responsibility for managing a variety of organizational areas including human
resources policies and procedures, business processes, training curriculum and quality of life issues
High level of initiative and assertiveness, customer focused with proven expertise in developing strategic
and tactical options to solve complex business issues
Excellent interpersonal, verbal and written communication skills. Fluent in both English and Spanish
EDUCATION
ST. THOMAS UNIVERSITY - Miami, Florida………………………………………………………..…………………. 1989 - 1993
Master of Business Administration - Emphasis on Human Resource Management
FLORIDA INTERNATIONAL UNIVERSITY - Miami, Florida …………............................................... 1984 - 1987
Bachelor of Business Administration - Major [Marketing]
CORPORATE PROFILE
RYDER SYSTEM, INC., Miami, Florida……………………………………………………….………………..…………… 1988 - 2008
A $5 billion Fortune 500 company providing transportation, logistics and supply chain management
solutions worldwide
Human Resources Senior Staff Analyst / Analyst……………………………………………………………………….. 1992 - 1996
Developed metric initiatives for senior management on personnel policies, performance, retention,
compensation and future staffing needs
Investigated company-wide Charges of Discrimination formulating questionnaires, analyzing evidence,
evaluating HR employment policies and practices, interviewing witnesses, making assessments regarding
violations and writing the Company’s Statement of position
Prepared Affirmative Action Plans in compliance with Executive 11246 and conducted OFCCP Compliance
Reviews for all company locations
Handled compliance reporting, delivery of EEO/AA training to field personnel, while ensuring company was
in compliance with all federal/state posting requirements and ad hoc projects
Fleet Management Account Representative…………………………………………………………………...……….. 1990 - 1992
Performed marketing processes including customer contact from leads, proposal preparation, coordination
between account managers and customers including vehicle delivery, billing and vehicle disposal
Established office procedures for customer service activities and technical support for word processing and
desktop publishing
System Development Analyst……………………………………………………………………………………….…………… 1988 - 1990
Designed and developed administrative and operational systems for Fleet Management business activities
Directed and reviewed MIS system specifications and coordinated system testing and implementation
Prepared corporate newsletter and assisted Director with executive presentations
SOUTHEAST BANK - Miami, Florida………………………………………………………………………………..…………. 1987 - 1988
Management Trainee
Selected for executive management training program. Program included a brief review and analysis of
each operational area of the bank. Each review concluded with a presentation to the executive committee
identifying problems and recommendations for improvement in operations
COMPUTER SKILLS
Proficient in Microsoft Office [Word, Excel, PowerPoint, Access], SQL Programming, Databases and SAP. Am
also Net Savvy and can use the Internet Explorer and other browsers and is also familiar with Windows
Operating Systems 98, 2000, XP
ACTIVITIES AND INTERESTS
The Conference Board’s Council on Diversity and Inclusion, South Florida Diversity Council
FIU Office of Disabilities, SHRM Member
Equal Employment Advisory Council Member [2000 – Present]
Conduct student lethargy work for St. Louis Church children [2003 - Present]
Enjoy spending time in family outdoor activities and volunteer community work.