= Community Impact
MasterCard St. Louis Community Affairs Report 2007
S t. Louis is home to the MasterCard Worldwide global technology and operations headquarters, the
largest MasterCard office in the world. Around the clock, MasterCard employees build and maintain
advanced technology, including the sophisticated global network that quickly and securely processes billions
of payment transactions each year.
These same employees also build and maintain a strong network within the St. Louis community,
volunteering thousands of hours and dollars each year. While our
efforts comprise two distinct kinds of networks, both are vital to the
foundation and success that MasterCard has built.
Innovation + Commitment = Solutions
In late 2006, we announced a new strategic focus for our local support
of education: advancing excellence in the teaching of math. Through
Project Math, we seek to help improve student math achievement by
increasing support for math teachers.
Our business makes us well aware that solid math understanding is
crucial for consumers to manage their finances and navigate everyday
life. And, with the range of both technology and financial career paths
at our St. Louis office, we also recognize the implications that math
achievement has for the employability of tomorrow’s workforce.
This, the first report of MasterCard Community Affairs, highlights Project Math, plus our support of other
areas of need in the St. Louis region, to illustrate how our contributions, in concert with those of many
others, add up to cumulative impact, making a significant difference in our community.
Generosity + Spirit = MasterCard Employees
MasterCard community involvement relies upon the great hearts and minds of our vibrant, diverse workforce.
In 2007, as in previous years, hundreds of our employees volunteered time to teach in local schools, mentor
robotics teams, improve homes in financially disadvantaged communities and help expand the reach of local
We take pride in the long-time MasterCard commitment to supporting our community and to enhancing
the region where so many of our employees live, work and raise their families. We look forward to our
continued efforts to help advance achievement in education, build workplace employability and enhance the
quality of life in St. Louis and beyond.
Chief Technology Officer
We take pride in the long-time Project Math
MasterCard commitment to
supporting our community and
to enhancing the region where
Hope for Youth Award from
so many of our employees live, Junior Achievement
work and raise their families.
Rob Reeg May 2007
Educational Progress Award
Chief Technology Officer, MasterCard Worldwide
from Partners for Progress
MasterCard United Way
Table campaign surpasses million-
of contents dollar mark
Page 3 MasterCard hosts Math
Spirit of St. Louis Technology
Page 7 Award from St. Louis Regional
Chamber and Growth
Page 9 Environmental Award recognition
from Cintas Document
Philanthropic Investments Award
for United Way Leadership from
the Regional Business Council
= Inspirational Volunteerism
t MasterCard, sharing time and talents through volunteerism creates
exponential impact by sharpening leadership skills, deepening business
and community results and inspiring and empowering others. St. Louis teams
build volunteer commitments into their business plans in a variety of ways,
contributing thousands of volunteer experiences over the course of the year.
Leaders at all levels seek opportunities to heighten business acumen
through team-building volunteer projects, which encourage teamwork,
integration and inclusion while making a difference for those in need. Our
2007 team projects benefited diverse at-risk populations being served by St.
Louis Crisis Nursery in St. Charles County, Operation Food Search, Edgewood
Children’s Center, KidSmart and more.
ith chief of staff responsibilities for the MasterCard Global Debit
Operations organization and managing the MasterCard Debit
Reconciliation team, Mia Rethorn is accustomed to juggling a variety of
Mia Rethorn opportunities and challenges.
“Volunteering is important to me and I feel like I am called to do as
much of it as I possibly can,” says Mia, a senior business leader.
Mia is passionate about her volunteer involvement with Rebuilding Together,
helping needy families rehab their homes in the St. Louis area. In 2007, Mia
took on a leadership role as a team captain, working with 15 volunteers. Her
responsibilities ranged from planning and prep work to the delegation of
tasks the day of the event, even making runs to the hardware store.
“You’re making a difference in the life of a family that may not be as
fortunate as you. At the end of the day, you get to see the progress you
made and the smiles on the homeowners’ faces,” Mia says.
“MasterCard offers incredible opportunities to help others in the
community,” Mia says. “I believe that it’s our obligation to take care of the
least fortunate and it’s something that I know MasterCard believes in too.”
Junior Achievement of Mississippi Valley By the Numbers
MasterCard has collaborated with Junior Achievement since 2000, sharing Donation Drives
time and talent with nearly 10,000 St. Louis-area students. In fact, MasterCard MasterCard employees’
generosity is shown through
helped bring the JA in a Day model to St. Louis in 2003. The 2007 JA in a Day the thousands of dollars and
program included 265 MasterCard employees volunteering their time to teach items donated to charitable
drives throughout the year,
a day of JA curriculum and activities centered on entrepreneurship, workforce including:
readiness and financial literacy.
l 1,000 soccer balls for
Iraqi children through Missouri
FIRST Robotics Marines
FIRST (For Inspiration and Recognition of Science and Technology) seeks
to inspire young people to be science and technology leaders by engaging food items for Operation Food
them in exciting mentor-based programs that build science, engineering and Search
technology skills, inspire innovation, and foster well-rounded life capabilities l 127 bicycles for St.
including self-confidence, communication and leadership. Since 2003, Joachim & Ann Care Services
MasterCard support of FIRST Robotics has grown to include volunteer service l 436 coats for FISH of St.
as competition judges, planning committee members, and event volunteers. Charles County, a not-for-profit
agency that provides food and
The spring competition provides high school students opportunities to work clothing for the less fortunate
with corporate and community mentors to design, build and test robots, while
l for KidSmart to
fall competitions offer innovative challenges for younger students and those provide free school supplies for
new to FIRST. students in need
l $13,000 and two
Rebuilding Together truckloads of goods and gifts
for immigrant and refugee
Rebuilding Together - St. Louis revitalizes neighborhoods in partnership with families served by the
the community by rehabilitating the houses of low-income homeowners, International Institute
particularly the elderly and the disabled, so that they may continue to live l More than 700 pairs of
independently in comfort and safety. Rebuilding Together - St. Louis also glasses collected for Gift of
Sight Eyeglass Drive
renews neighborhoods by rebuilding community centers, playgrounds
and other community projects. In 2007, the twelfth year of our volunteer l 126 gave blood during
Red Cross Blood Drives
involvement, 200 MasterCard employees helped refurbish six houses in an
urban St. Louis neighborhood on National Rebuilding Day. l 185 participants raised
$ 10,936 for St. Louis
Komen Race for the Cure
= Community Leaders
asterCard leaders share strategic vision and insight as active
It is a remarkable contributors on the boards of not-for-profit organizations. In 2007,
MasterCard board affiliations included the following civic, charitable and
privilege to be
affiliated with such
support to the
which we live and
work. Being on
gives me the
while making a
difference in lives
of the clients the
Senior Business Leader,
Global Network Services
ifteen-year MasterCard employee Pat Smith Thurman usually is first in line to help and the first to
advocate for community-building opportunities.
Pat is the group head for Financial Services Development, where she manages
a staff of more than 160 employees worldwide, incorporating volunteerism as team-
Pat Smith Thurman
building. In July, Pat organized a group of 50 to paint and clean at Edgewood
Children’s Center, a non-profit that offers treatment programs addressing children’s
severe emotional, behavioral and learning problems.
Pat shares her talents in numerous efforts, inside and outside of MasterCard.
As a board member, committee chair, fundraiser, speaker and event planner, she
represents organizations such as the National Conference for Community and
Justice, the Regional Business Council’s United Way Women’s Initiative, the United
Way of Greater St. Louis’ Cabinet for African American Leadership Initiative and the
George Washington Carver House.
In recognition of her commitment to excellence in business and community
involvement, the St. Louis American Foundation, St. Louis RCGA and the Urban
League of Metropolitan St. Louis named Pat the 2007 Corporate Executive of the
Year at their Salute to Excellence in Business Awards. A dedicated volunteer, Pat also
teaches students through our JA in a Day program and judging the local FIRST Robotics competitions.
“Volunteering as a FIRST judge is tiring, yet it’s so invigorating,” she says. “By working with students
through organizations like FIRST, we’re helping the next generation build business and technical skills.”
In addition, Pat is a strong advocate of mentoring, volunteering her time to mentor as many as four
individuals per year.
“When I mentor, I share my life experiences and stories. I pass on what I know to others,” Pat says.
“I’m able to convey the message that if I can do it, they can too.”
As a United Way board member, I enjoy using my business knowledge
and compassion to help advance the organization’s success so that
they can continue to provide critically important services and support
in our community for those who need it most.
Group Head, Human Resources
+ matching contributions
= Deeper Support
asterCard contributes significant support to critical areas of need in
the region, including United Way of Greater St. Louis. The company
also provides grants to organizations such as the International Institute of St.
By the Numbers Louis, Cardinal Glennon’s Costas Cancer Center, Missouri Families for Effective
Matching Employee Autism Treatment, Rainbow Village and Rebuilding Together. To support
Donations the generosity and community involvement of employees, the MasterCard
St. Louis employees Matching Gift Program provides company matching funds to the charitable
leveraged the company
matching gift program to organizations employees personally support.
double the support they
provided for many not-for-
profit organizations in 2007.
l More than 40% of St. Charitable organizations like ours
Louis employees participated
frequently lack sufficient funds to
l More than integrate technology into our learning
$209,400 provided to programs. The recent MasterCard grant
match employee donations
to build a computerized classroom
at the Institute will open the learning
doors for St. Louis’ new Americans.
Teens will have access to computers for
homework and research, our vocational
education training will transition
to computer-aided learning and
technology can now become an integral
part of our English instruction program
President & CEO, International Institute of St. Louis
United Way of Greater St. Louis
MasterCard conducts an annual United Way campaign, raising funds for health
and human service organizations in the St. Louis community. Thanks to the
generosity and community-minded spirit of our employees, donations to the
annual campaign, year over year, have increased, from $10,000 the first year
to about $1 million in 2007. MasterCard support of the United Way includes
matching employees’ donations, chairing the local Leadership Giving initiative
and sharing employee time and talents on various boards and committees.
Preferred Card Relationships
To help local non-profit organizations raise additional funds, MasterCard
leverages the power of its brand through strategic partnerships with cultural
and charitable organizations. Preferred card relationships include exclusive
offers for cardholders who use their MasterCard cards to support selected arts
‘‘ In a year when our community is
challenged to have ‘breakout’ success in
addressing pressing community needs,
MasterCard Worldwide has again stepped
to the forefront as a key leader. The
success of the United Way campaign at
MasterCard is no accident; it is simply
another example of commitment by the
company and the employees to each other,
their customers and the community.
Vice President, United Way of Greater St. Louis,
+ innovative solutions
= Project Math
or MasterCard, creating an environment that fosters financial literacy and
Project Math economic growth is an essential part of being a responsible corporate
areas of focus citizen. In St. Louis, home to our worldwide technology headquarters,
MasterCard initiated Project Math in late 2006, pledging $1 million over three
Sharing national and
international expertise years to advance excellence in the teaching of math.
Local and national levels of achievement in mathematics do not measure
partnerships up internationally, which carries serious implications for the employability of
tomorrow’s workforce. MasterCard is one of many companies in which careers
Assisting local districts
depend on advanced technology and financial skills, and we want to help
provide visibility and resources for math education experts who have the power
employee volunteer to foster change in the classroom.
opportunities While teachers are one of the most important influences in children’s lives,
5 Donating technology
resources for their professional development are often lacking. Through our
grants for innovative solutions that improve opportunities and tools for math
teachers, they may increase their impact upon students, and serve as models
for our community and beyond. Project Math is in progress, and year-one
efforts chart strong opportunities.
Math Education Summit: Global Expertise, Local Possibilities
MasterCard convened a one-day Math Education Summit in St. Louis,
engaging local educators and business and community leaders for dialogue on
international perspectives and best practices in math education.
Summit highlights included a keynote presentation by Dr. Lianghuo Fan,
associate professor of mathematics education at Singapore National Institute
of Education, on Singapore’s successful approach to math curriculum, as well
as inspiring presentations on classroom best practices from Frank Corcoran,
founding teacher of KIPP Academy New York, and Jason Kamras, special
assistant to the chancellor for teacher performance in the District of Columbia
Public Schools and 2005 National Teacher of the Year.
“I was so impressed to be in the offices of a huge business speaking to
business leaders. I was able to return to my students and say, ‘The people at
MasterCard want you to learn math so you can go to work for them someday.’”
-- Frank Corcoran, Math Teacher, KIPP Academy New York
University of Missouri-St. Louis: Mathematics in Gear
The University of Missouri-St. Louis co-sponsors the GEAR UP-ST. LOUIS
program to increase the college attendance rate of low-income students in
the metropolitan area. MasterCard underwrote intensive math professional
development for more than 50 middle school teachers in 33 partner middle
schools, impacting nearly 6,000 students in 2007 alone.
“As we look to significantly increase the number of students who are prepared
to enter and succeed in post-secondary education and future careers, business
partners such as MasterCard are critical links to generating lasting educational
improvements to benefit the region.”
-- Thomas George, Chancellor, University of Missouri-St. Louis
Teach For America
Teach For America places qualified, top recent college graduates in our
neediest public schools in 25 regions throughout the country. Currently, there
are 123 Teach For America corps members teaching nearly 11,000 students
in St. Louis. With the acute need for highly qualified math teachers, the 2007
MasterCard grant underwrote recruiting, training and ongoing professional
support. Thanks to MasterCard support in the 2006-2007 school year, Teach
For America increased the number of math and science teachers in the St.
Louis area to 32, up from 18 in the previous school year.
“MasterCard is helping Teach for America support teachers who are working
relentlessly to change the lives of St. Louis students and its support has been
significant in helping us meet our growth plan goals early.”
-- Dustin Odham, Executive Director, Teach For America St. Louis
Wentzville School District: Singapore Math Pilot Program
The MasterCard campus is located within the Wentzville R-IV School District,
and the company is a strong supporter of district initiatives to advance student
achievement. In 2007, MasterCard helped fund the district’s implementation of
an innovative after-school math program using a curriculum called Singapore
Math, which builds on the successful approach to mathematics in Singapore,
the country that leads the world in student math achievement.
All eight of the district’s elementary schools offered the after-school
program in the fall semester. Teachers, students and parents responded with
enthusiasm, and the pilot reached full capacity immediately. The program
served 160 students in second through fourth grades in the fall, with plans to
serve another 140 students in the spring 2008 semester.
“Support from MasterCard means the difference in the resources we have for
doing something new and creative for our students. The students will have the
potential for some lasting long-term gains in learning math.”
-- Terry Adams, Superintendent, Wentzville School District
Junior Achievement has been serving St. Louis area youth for 63 years, training
volunteers from the business community to teach in local schools, helping
students understand the relationship between what they learn in school and
their successful participation in our economy. MasterCard contributes funds
to cover the costs of program materials, volunteer administration, training
and evaluation. In 2007, MasterCard funded JA programming at 18 schools,
engaging students in hands-on learning activities designed to better their
understanding of business and economics.
l 2007 JA in a Day: More than 265 MasterCard employees volunteered for
the 2007 event, teaching 131 classes at six St. Louis schools, impacting more
than 3,000 students.
l JA Volunteers: Eight MasterCard volunteers taught JA curriculum
throughout the year at six local schools, helping more than 330 students learn
about the St. Louis region, success skills and the global marketplace.
l JA Fund-Raising Efforts: MasterCard employee teams participated in a
Bowl-A-Thon to benefit JA, with 746 bowlers raising more than $45,000 for the
“Funding and volunteers are vital in providing JA education programs to
the children in our community. We are fortunate that MasterCard volunteers
positively impacted the lives of more than 3,800 area students in 2007.”
-- Lori Jacob, President, Junior Achievement of Mississippi Valley, Inc.
n his four years at MasterCard, Charlie Hall, a senior business
partner in Human Resources, has taken on a leadership role for
the annual JA in a Day project. As such, he is a strong
advocate for the program and a highly successful recruiter
of volunteers amongst his colleagues.
“It’s very easy to get caught up in the day-to-day
nuances in life, but if you set time aside to give back to
the community, you’ll soon find out that the reward is
so powerful, so energizing, so valuable…the end result
certainly is worth so much more than the investment you
put into it,” Charlie says.
As a project coordinator for the annual MasterCard JA
in a Day, Charlie makes sure that the school programs run
smoothly on event day, on top of teaching a class himself.
At the conclusion of JA in a Day 2007, a principal pulled
Charlie aside and noted that, “A lot of organizations are
out there talking the talk, but after what I saw today, I can
truly say that MasterCard walks the walk.”
Charlie adds, “Comments like this solidify my gratitude for the
fact that the company I work for believes in doing what’s right for the
FIRST Robotics: St. Louis Regional Competition
MasterCard served as a major sponsor of the 2007 FIRST Robotics St. Louis
By the Numbers Regional Competition, and provided significant employee volunteer involvement
FIRST participants for FIRST projects throughout the year.
A recent, independent “We appreciate leadership from MasterCard in addressing the need to improve
evaluation of the FIRST math education in K-12 schools. MasterCard’s support of FIRST Robotics and
conducted by Brandeis similar after-school programs will help enhance the state’s METS Initiative.”
University found that -- Ashok Agrawal, M.S., P.E., Dean, Math, Science, Engineering & Technology,
compared to non- Director, Emerson Center for Engineering and Manufacturing, St. Louis
participants, were: Community College at Florissant Valley
l Significantly more likely Fred Schwamle
to attend college: red Schwamle is one of the most
88% vs 53% frequent volunteers at MasterCard,
dedicating his time for education efforts
l Roughly 10 times as ranging from telementoring to JA in a Day to
likely to have had an
apprenticeship, internship, FIRST Robotics.
or co-op job in their “Volunteering is my opportunity to give
back to the community,” says Fred, a senior
27% vs 3% software engineer. “I enjoy the personal
l More than three times as involvement with the kids and being a role
likely to major specifically in model in their lives.”
Fred is involved with the FIRST Robotics
41% vs 13% Competition in a variety of roles, ranging
from team management to helping build
l More than twice as
likely to expect to pursue and repair the playing field on which teams
a science or technology
compete to crowd control. Fred explains that the FIRST events are more than
just team-building competitions -- they are opportunities for students to gain
45% vs 20% affinity for technology and engineering in a fun atmosphere.
“I love volunteering with FIRST because seeing the team-building and
ingenuity that takes place is remarkable. The participants are the future
workforce for companies like MasterCard, so I’m happy to contribute to their
interest in technology for their good and for the good of MasterCard,” Fred says.
Washington University in St. Louis & St. Louis Public Schools: An
Education Partnership for Middle School Mathematics Math skills will
In 2007, MasterCard funded a pilot professional development partnership be paramount
between St. Louis Public Schools and Washington University in St. Louis for many future
to strengthen math instruction through facilitated classroom coaching
careers as our
and customized, graduate-level courses for math teachers and school
administrators of grades seven through nine.
to thrive on
“We know that in-depth, small group professional programs for teachers make technological
a difference, but they’re costly to implement. Funding from MasterCard allows innovations. We
us to give teachers and schools the specific support they need.” are pleased to
-- Victoria L. May, Assistant Dean of Arts & Sciences, and Director of Science see MasterCard
Outreach Center, Washington University in St. Louis dedicating its time
to the issue
Working with Washington University was and applaud
great for us. Teachers took the strategies
they learned and immediately used them commitment to our
in their classrooms. Karen [the instructor] region.
gave me insight into instructional
strategies that I was able to utilize as
I facilitated professional development University, St. Louis
within the district.
Mathematics Supervisor, St. Louis Public Schools
Saint Louis Science Center: Enhancing Elementary
Through funding from MasterCard, the Saint Louis Science Center implemented
a model to improve math education in five schools within St. Louis Public
Schools and Wellston School District. The program provides professional
development, materials and extended learning opportunities that highlight the
significance of exploring math in non-traditional ways. In 2007, 11 teachers
and 167 students received classroom coaching and special math activities
through guidance from trained Saint Louis Science Center staff. Fifteen
teachers completed a professional development workshop focused on math,
helping them learn how to support students’ research projects for math fairs. A
subsequent math fair featured more than 80 projects and nearly 400 attendees.
“We are so grateful for the assistance of corporations like MasterCard in their
support of our initiatives. There is a clear issue with the current state of math
achievement, and together as a team, we have exponentially greater potential
to generate measurable improvement in our community.”
-- Douglas King, President and Chief Executive Officer, Saint Louis Science
MasterCard often distributes usable technology equipment to local schools and
charities. More than 1,100 computers have been donated since 2001, including
260 in 2007.
= Community Impact
n 2007, MasterCard and its employees donated thousands of volunteer
hours and hundreds of thousands of dollars to the St. Louis region. Whether
rebuilding neighborhood homes, energizing local students about technology
careers or funding coaching and professional development for math teachers,
the MasterCard commitment to the St. Louis community is clear.
MasterCard and its employees are
proud to help raise the quality of life
for families across the St. Louis region
and look forward to next steps toward
advancing regional math achievement
and continuing to support critical areas
of community need.