This information is available in other languages.
The information can also be made
available in braille, audio or large print.
Please contact 01273 203058
to request any of these options.
Brighton Station Health Centre
84-87 Queens Road
Brighton Station Health Centre
Phone: 01273 203058
Email: enquiries.brightonstationgp@nhs.net Patient Guide
Web: www.brightonstationhealthcentre.co.uk
www.brightonstationhealthcentre.co.uk
About the Practice
About the Practice
Welcome How to Register Consultations Available website, www.nhsdirect.nhs.uk
which also offers an enquiry service.
Brighton Station Health Centre is a as a Patient to Patients For deaf people and those hard
new facility commissioned by NHS You may register with us as an NHS Appointments are available every day of hearing, a telephone service is
Brighton and Hove. The centre, patient if you are normally a resident (Monday to Sunday) from 8.00am to available on 0845 4647. If English
operated by Care UK, a leading in the City of Brighton & Hove. You will 8.00pm, including all bank holidays. is not your preferred language,
independent provider of health be required to fill in a registration form NHS Direct provides a confidential
and social care services, is located As a registered patient, you will be translation service.
and produce proof of address. able to book an appointment with a
just outside Brighton Station on
Queen’s Road. There are several bus You may be asked to have a health GP within 48 hours and with a Health Accident &
stops nearby with excellent links check with the nurse or health care Care Professional within 24 hours. Emergency (A&E)
throughout the city. assistant, so that we have as much In addition, you can be seen by a GP
Whatever the day or time, if you or
information about your health as of choice within seven days and book
The centre serves patients living someone else experiences severe
possible. (Please note: we cannot appointments up to four weeks health problems e.g. chest pain, loss
within Brighton & Hove City. All prescribe medication to registered in advance.
doctors, practice nurses and staff at of blood, suspected broken bones or
patients until you have seen a doctor). suspected stroke, go to your nearest
Brighton Station Health Centre are
committed to providing you with an
Brighton Station Accident & Emergency department or
outstanding, friendly service. Online Enquiries Health Centre call 999.
You can contact the centre by email Brighton Station Health Centre also The Royal Sussex County Hospital
For any queries at any time please at enquiries.brightonstationgp@nhs. Accident & Emergency department is
has Walk-in facilities. The Walk-in
approach staff at reception who will open 24 hours a day, 365 days a year
net. Please allow up to 48 hours for service is open every day from 8am
be willing to help and advise. and can assess serious injuries and
a response. For urgent enquiries you to 8pm and can see patients without
should call the centre on 01273 203058. an appointment for the treatment of provide emergency treatment.
minor injuries and illnesses.
Other Languages
NHS Direct provides free expert The information provided can also
healthinformation and advice 24 be made available on request in
hours a day on 0845 4647 or visit their other languages. Please talk to our
receptionist or Practice Manager
about obtaining information in
Practice Contact Details Opening Times other languages.
Brighton Station Health Centre Monday to Sunday 8.00am - 8.00pm
84-87 Queens Road (including all bank holidays)
Brighton BN1 3XE Evenings after 8pm: For urgent advice
Phone: 01273 203058 and treatment when our practice is
Fax: 01273 328146 closed, please call 0845 456 5420
Text Phone: 01273 328199
Brighton Station
Email: enquiries.brightonstationgp@nhs.net Health Centre
Phone: 01273 203058
www.brightonstationhealthcentre.co.uk Email: enquiries.brightonstationgp@nhs.net
www.brightonstationhealthcentre.co.uk fullfilling lives
The Practice Team
Health Care Assistant
Doctors
Health care assistants assist the
• Dr J Haining nursing team and doctors with
PGCertMedEd, MFHom, DCH, providing clinical services such as
DRCOG, BM BS, BMedSci ECGs, dressings, blood tests and
• Dr M Messih patient registration checks.
MBChB, MRCGP, DRCOG, DFFP
• Dr A Gibb Medical Receptionists/
MFSRH, MRCGP, MRCOG Part 1, MBBS Secretaries
• Dr C Samaratunga They are there to help you and have
MBBS, BSc, DCH, MRCGP been trained to take essential details
• Dr C Waters sympathetically and in complete
MBBS, MRCGP, PGCertMedEd confidence. The secretary can help
you with any queries on test results
or hospital appointments.
Practice Manager
The Practice Manager, Lyndon
Johnson, is responsible for the smooth
running of the centre and handling
patient enquiries and complaints.
Nurses and Nurse
Practitioners
The centre’s nursing team provides
a wide range of clinical and chronic
disease services and advice to patients.
Brighton Station
Health Centre
Phone: 01273 203058
Email: enquiries.brightonstationgp@nhs.net
www.brightonstationhealthcentre.co.uk fullfilling lives
About the Practice
Services Available
Brighton Station Health Centre offers Evenings After 8pm Preference of Who You See Other Local NHS Services
the following additional services:
Patients requiring urgent medical If you have a particular preference for As well as our practice, there are
• Sexual Health Services attention when the practice is closed a practitioner for any reason, please many other local NHS services and
• Vaccinations and immunisations (between 8am & 8pm) should call the explain this to the medical receptionist community pharmacists you can
out-of-hours service on 0845 456 5420 when you make your appointment contact for health advice, information
• Contraceptive services or treatment. Before you do,
and they will endeavour to arrange
• Cervical screening services remember that you can treat many
Prescriptions this for you.
• Diabetic clinics minor ailments such as colds, coughs
You should take your prescription to Should you require a chaperone, and indigestion by keeping a well
• Asthma clinics a convenient local pharmacy where it please make this clear at the time of stocked medicine cabinet at home.
• Stop smoking advice can be dispensed. making your appointment.
We suggest you keep the following:
• Weight loss clinics
• Blood pressure clinics Repeat Prescriptions Patient Responsibility • Paracetamol and aspirin
If you take medication on a long It is the responsibility of the (children under 16 and people with
• Heart Disease/Stroke clinics asthma should not take aspirin)
term basis, you can ask reception for patient to make sure they keep to
Home Visits a repeat prescription to be arranged. their appointment times, or if the • Mild laxatives
Please request a new prescription appointment is no longer required, • Anti-diarrhoea medicines
If you are housebound or too ill to
in writing. Repeat prescriptions will to cancel it as soon as possible. This • Rehydration mixture
get to the practice, you can ask to be
be available two working days from ensures that cancelled appointments
seen at home. However, please do not • Indigestion remedy
receipt of your request. can be re-allocated to other patients.
ask for a home visit unless you really (for example, antacids)
cannot get to the surgery because of a • Travel sickness tablets
health problem. Specialist and Hospital Care Interpreting Services
• Sunscreen - SPF15 or higher
If a GP or another member of our Please inform the receptionist if
GPs can see several patients at the health care team believes you need • Sunburn treatment
you require an interpreter for your
surgery in the time it takes to visit a hospital treatment or specialist care (for example, calamine)
appointment so that this can be
patient at home. In addition, when elsewhere, they will explain the • Tweezers and sharp scissors
booked in advance. You will also be
making home visits, GPs do not have process you will go through to be allocated a longer time slot for your • A thermometer
the facilities and equipment the referred on to those services. appointment. • A selection of plasters, non
surgery provides. Non-urgent visits can
be arranged with your doctor with a If you would prefer to have some time absorbent cotton wool, elastic
to think before deciding where and bandages and dressings
few days’ notice. Urgent visits will be
done as quickly as possible, but your when to have treatment, our team will
own doctor may not be available. explain the booking process to you.
If possible please call before 10am
if you wish to make a home visit
appointment.
Brighton Station
Health Centre
Phone: 01273 203058
Email: enquiries.brightonstationgp@nhs.net
www.brightonstationhealthcentre.co.uk fullfilling lives
Additional Information
About the Practice
Patient Confidentiality Patients with
We respect your right to privacy and Additional Needs
keep all your health information
confidential and secure. It is important
The site caters for disabled patients Other Local NHS Service Your Local PCT
offering a ramp access, a low level NHS Brighton and Hove
that the NHS keeps accurate and up reception desk, wide entrance doors • Call NHS Direct on 0845 4647 for
to date records about your health free expert NHS health advice and Prestamex House
and wheelchair accessible toilet and 171-173 Preston Road
and treatment so that those treating treatment rooms. There is disabled information 24 hours a day (calls
you can give you the best possible charged at local rates). Or log onto Brighton BN1 6AG
parking at the back of Brighton Station Phone: 01273 295490
care. This information may be used with good access to the health centre. www.nhsdirect.nhs.uk
for management and audit purposes. www.brightonandhove.nhs.uk
• In addition, the NHS Direct self-help
However, it is usually only available The centre has newly equipped guide ‘Not feeling well?’ is available
to, and used by, those involved in consultation and treatment rooms at the back of all new Thomson Care UK
your care. You have the right to know alongside a seated waiting area, with Local telephone directories, Brighton Station Health Centre is
what information we have on record a baby change facility and children’s distributed in England from April 2004. operated on behalf of NHS Brighton
about you. If you would like to see play area. and Hove by Care UK Clinical Services
• Your local pharmacist will be able to
your records or have any concerns There is a hearing loop fitted in Limited, one of the UK’s leading
give you free health advice and you
regarding confidentiality, please reception, and a text phone facility providers of health and social
do not need an appointment. Many
contact our Practice Manager. for patients with hearing difficulties. care services.
pharmacies operate extended hours
We aim to treat our patients on a rota basis. For details call NHS Care UK Clinical Care Services Limited
courteously at all times and expect our Telephone Consultations Direct on 0845 4647. Connaught House
patients to treat our staff in a similarly If you need to speak to a doctor or • If you have any concerns or queries 850 The Crescent
respectful way. We take seriously nurse over the telephone please call about accessing local health services, Colchester Business Park
any threatening, abusive or violent during consultation times and the please contact the Patient Advice and Colchester, Essex CO4 9QB
behaviour against any of our staff reception staff will take your details Liaison Service (PALS) on 0800 013 0251 Phone: 01206 752552
or patients. If a patient is violent or and ensure that a doctor or nurse call www.careuk.com
abusive, they will be warned to stop you as soon as they are available.
their behaviour. If they persist, we
may exercise our right to take action Complaints
to have them removed, immediately if
We aim to provide the best service
necessary, from our list of patients.
possible at all times. However, there
Brighton Station Health Centre follows may be occasions when you feel
all statutory requirements regarding this has not happened. Complaints
confidentiality and appropriate are taken very seriously and anyone
guidelines for information security, in wishing to complain about a service
accordance with the Data Protection should pick up a leaflet in reception
Act 1998. that details all the steps to follow.
You have a right to access information
we hold about you. To apply for Brighton Station
access to your information you should Health Centre
contact the Practice Manager on Phone: 01273 203058
01273 203058. Email: enquiries.brightonstationgp@nhs.net
www.brightonstationhealthcentre.co.uk fullfilling lives