LSG Sky Chefs Comp Pres.ppt

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					Ahead of what you expect
LSG Sky Chefs – The In-flight Solutions Partner
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     LSG Sky Chefs      Airline Catering   In-flight Equipment and Logistics   In-flight Management




     Your In-flight Solutions Partner at a Glance
     We are more than 30,000 people working worldwide to provide effective services
     We work with best-in-class partners to complement our business
     We provide one common interface to harmonize our solutions




       Brand Name                   Shareholder                  Group Sales                 Market Share        Employees
       LSG Sky Chefs                Lufthansa AG                 2007                        30%                 > 30,100
                                    (100%)                       € 2.4 bn                                        (excluding JVs)


       Presence                     Customer                     Airline Meals               Airline Customers   Experience
       191 airports in              Service Centers              418 mio (p.a.)              over 300            > 60 years
       50 countries                 204




LSG Sky Chefs – The In-flight Solutions Partner                                                                                        | 2
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     LSG Sky Chefs      Airline Catering    In-flight Equipment and Logistics   In-flight Management




     Competence Worldwide in 204 Locations




       North/                                                    Europe/Middle East/                   Asia/Pacific
       Latin America                                             Africa

       Wholly-owned facilities         59                        Wholly-owned facilities        49     Wholly-owned facilities    11
       Joint venture facilities        40                        Joint venture facilities       14     Joint venture facilities   22
       Number of CSCs                  99                        Strategic partnerships          9     Number of CSCs             33
LSG Sky Chefs – The In-flight Solutions Partner                  Number of CSCs                 72                                         | 3
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     LSG Sky Chefs      Airline Catering   In-flight Equipment and Logistics   In-flight Management




     Green Thinking
     We strive to create environmentally friendly and sustainable business solutions
     We ensure environmental care throughout our and your supply chain
     We create a win-win situation by enhancing your airline’s image and reducing costs




       Environmental care in every                  Adopting the green                                Responsibility throughout
       aspect of doing business                     approach                                          the organization and beyond

         Environmental policies                      Weight reduction                                 Dedicated employees worldwide
         Sustainable green approach                  Waste reduction                                  A structured platform to exchange
         also from suppliers                         Construction of new buildings                    best practices
         Exceeding legal requirements                Energy saving equipment                          Progress measured by energy
                                                     Environmentally friendly products                consumption per square meter
                                                                                                      and water usage per meal
                                                     Thermal energy
                                                                                                      External panel of experts to
                                                     Biofuel                                          monitor our progress


LSG Sky Chefs – The In-flight Solutions Partner                                                                                               | 4
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     LSG Sky Chefs      Airline Catering   In-flight Equipment and Logistics   In-flight Management




     Innovation Focus
     Staying one step ahead of your passengers’ expectations
     Ensuring perceptions of your image onboard and accurately reflecting your brand
     Equating your name with quality and excellence




       Innovating every angle of                    Trend scouting across the                         Innovations infrastructure
       the in-flight supply chain                   globe                                             throughout the company

         Access to experts in every                  Trend scouts in Los Angeles,                      Enabling employees, partners and
         field: food, equipment,                     Shanghai, Tokyo, Paris, London                    customers to generate and
         logistics, design, crew                     and Berlin                                        develop ideas into situations
         Tested innovation processes                 Identifying trends in lifestyle,                  Increasing our creative output
         Translating ideas into real                 brands, culture and travel                        Proactively addressing future
         situations                                  Interpreting the trends for in-flight             customer requirements
         Market research and                         categories and brand fit
         perceptive observation                      Developing scenarios for individual
                                                     airlines

LSG Sky Chefs – The In-flight Solutions Partner                                                                                               | 5
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     LSG Sky Chefs      Airline Catering   In-flight Equipment and Logistics   In-flight Management




     Product Portfolio
     We want to add value by reducing complexities, streamlining processes and improving results
     You can rely on us for creativeness, consistent quality and cost efficiency
     Our growing product portfolio enables us to meet all your in-flight challenges




       Airline Catering                             In-flight Equipment and                           In-flight Management
                                                    Logistics

         Classic catering                             Product design and sourcing                      Business intelligence
         Deep-frozen meals                            SkylogistiX – in-flight logistics                Innovative concept design
         Food management                              Equipment management                             Onboard retail management
         Buy-on-board meals                           Value-added services                             Operations and supply chain
         Beverage commissary                                                                           management
         Food logistics                                                                                Cost and supplier management
                                                                                                       Quality management
                                                                                                       In-flight agency


LSG Sky Chefs – The In-flight Solutions Partner                                                                                           | 6
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     LSG Sky Chefs      Airline Catering   In-flight Equipment and Logistics   In-flight Management




     Product Portfolio – Airline Catering
     Working with you to develop solutions that will best fit your specific needs
     Creating trendy onboard menus and optimizing food production
     Applying quality assurance worldwide for your peace of mind




       Classic               Deep-frozen                Food                      Buy-on-Board          Beverage       Food
       Catering              Meals                      Management                Meals                 Commissary     Logistics

         Culinary              More than 600              Meal boxes                Tailor-made         Smooth          Worldwide
         concepts and          different dishes           designed to               products for        delivery of     logistics
         innovation            Customized                 support airline           airline’s buy-on-   beverage        services
         Global culinary       meals and meal             brands                    board programs      provisioning    Just-in-time
         network               components                 Strategically                                                 food
         Quality               Worldwide                  based central                                                 distribution
         assurance             competence                 production units
                                                          Comprehensive
                                                          portfolio and
                                                          supply chain
                                                          management
LSG Sky Chefs – The In-flight Solutions Partner                                                                                         | 7
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     LSG Sky Chefs      Airline Catering   In-flight Equipment and Logistics   In-flight Management




     Product Portfolio – In-flight Equipment and Logistics
     Delivering in-flight equipment and logistics services to over 100 airlines around the world
     Reducing costs and increasing quality
     Fulfilling your specific needs is our foremost objective




        Product Design                     SkylogistiX –                          Equipment                    Value-added
        and Sourcing                       In-flight Logistics                    Management                   Services

         Global sourcing                    Joint venture with                      Completely outsourced      Repair services for
         Creative designs for all           Kuehne + Nagel                          equipment supply chain     galley equipment
         equipment supply chain             Latest forecast and                     management                 Laundry
         needs                              materials planning                      Service concepts for       Onboard textile
         Optimized for handling             systems                                 comfort, food & beverage   cleaning
         throughout the entire in-          Offering a worldwide                    and galley equipment
                                                                                                               Cutlery set packages
         flight supply chain                logistics platform                      Leader in
                                                                                    environmentally friendly   Pillow commissioning
                                            Access to more than 400
                                            distribution centers and                products
                                            warehouses in 55
                                            countries
LSG Sky Chefs – The In-flight Solutions Partner                                                                                          | 8
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     LSG Sky Chefs      Airline Catering   In-flight Equipment and Logistics   In-flight Management




     Product Portfolio – In-flight Management
     Giving you full control, reducing complexity and improving passenger satisfaction
     Identifying industry trends and monitoring product feedback
     Enhancing the overall onboard experience




        Business              Innovative                Onboard                   Operations and         Cost and             In-flight
        Intelligence          Concept                   Retail                    Supply Chain           Supplier             Agency
                              Design                    Management                Management             Management

         Passenger              Creation, design         Generating                 Transform your       We can manage         Pioneering,
         research               and innovation           additional revenue         supply chain into    the entire            tailor-made
         Trend scouting         based on                 opportunities              a single optimized   integration of all    agencies that
                                intelligence             End to end                 process              supply chain          can manage
         Market research        gathered for you                                                         elements              the complete
                                                         solutions including
                                                         point of sale                                                         onboard
                                                         devices, sourcing                                                     customer
                                                         and crew training.                                                    experience



LSG Sky Chefs – The In-flight Solutions Partner                                                                                               | 9
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     LSG Sky Chefs      Airline Catering   In-flight Equipment and Logistics   In-flight Management




     At the Forefront of the Industry
     Leading the in-flight service business for over 60 years
     Prepared to examine and innovate at every angle
     Delivering consistent and lasting value




        Case in point:                                                         Case in point:
        New state-of-the-art deep-frozen meals                                 New leading industry partnership in logistics
        production facilities

        Our deep-frozen meal operations will be expanded
        worldwide with a new deep-frozen meal facility in
        Qingdao, China                                                         SkylogistiX, is our joint venture with Kuehne + Nagel,
        Another deep-frozen meal facility opened in 2008 in                    creating a worldwide logistics platform
        Pittsburgh U.S.A.                                                      SkylogistiX simplifies complexities via superior technology
        Offering more than 600 different dishes and 100 ethnic                 and dedicated expertise
        varieties                                                              SkylogistiX systems maximize performance while
                                                                               significantly reducing costs


LSG Sky Chefs – The In-flight Solutions Partner                                                                                               | 10
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     LSG Sky Chefs       Airline Catering    In-flight Equipment and Logistics   In-flight Management




     A Selection of our Top 10 Customers by Region
      North/Latin America                                 Europe/Middle East Africa                     Asia/Pacific


                                       Alaska                                                                             Air New
              AeroMexico               Airlines                   Aeroflot               Alitalia             Air China   Zealand




              American                                                                                       Asiana       China
              Airlines                 Lufthansa                  Condor                 Emirates            Airlines     Eastern




                                       Northwest                  First                                                   Japan
              Mexicana                 Airlines                                          Lufthansa           Dragonair
                                                                  Choice                                                  Airlines




                                       United                     Thomsonfly                                              Malaysia
              TAM                      Airlines                                          TUIfly.com          Lufthansa    Airlines
                                                                  .com



                                       Virgin                     United                 Virgin                           United
              US Airways               Atlantic                   Airlines               Atlantic            Qantas       Airlines




LSG Sky Chefs – The In-flight Solutions Partner                                                                                       | 11