LORNE COMMUNITY HOSPITAL
Registered Nurse Grade 5
Position Title : Registered Nurse Division One (After Hours Co-
Classification Registered Nurse Grade 5 (25-50 Beds)
Appropriate Award : In accordance with the Nurses ( Health Services)
Award 2007 2011 & current EBA
Qualifications : Registered Nurse Division 1
Desirable to hold tertiary qualifications or working
Responsible to : Director of Clinical Services
Hours of Duty : As per contract of Employment
Liaison with : Members of the Organisation Team
Visiting Medical Staff
Allied Health and other Health Professional
External Liaison As per contracts with other agencies
Regional emergency service providers (RAV, CFA,
Emergency Departments at major hospitals
Major Events Medical Teams
Appraisal Process : Performance review within first 6 month then
annually or as determined by the Director of Clinical
Position Objectives : Responsible for the management of the organisation
in achieving the organisations objectives. To ensure
resources available are utilised effectively for the
delivery of all services, consistent with policies and
procedures of the organisation and utilise the
flexibility of resources within budget constraints.
KEY RESULT AREAS
Leadership and Planning
Quality & Risk Management
Occupational Health & Safety
Equal Employment Opportunity
Personal and professional development
Specific, measurable KEY PERFORMANCE OBJECTIVES and ACTION PLANS within
KEY RESULT AREAS will be jointly set with Director of Clinical Services and will form
the basis of an ANNUAL PERFORMANCE REVIEW.
SPECIFIC FUNCTIONS AND RESPONSIBILITIES :
a) Key Statement The After Hours Nurse Co-ordinator will exhibit
leadership behaviours and provide a professional role model.
b) Key Tasks Ensure that every staff member is treated fairly, equitably and
not subject to any form of harassment.
Ensure all staff are aware of appropriate and acceptable standards of
behaviour considering rights and responsibilities under the state and
Ensure that open communication occurs between all levels of the
Support the role and values of all staff within the organisation.
c) Key Indicators Evidence of positive contribution to operational plans.
Provide monthly reports as per individual portfolio.
Each position to be delegated an organisation project / portfolio which
supports organisation vision and strategy, will provide evidence of
Implement changes to achieve the organisations vision in relation to
Portfolio / Quality Improvement Activities.
Evaluate project / portfolio that individual staff member has led to achieve
Bi annual leadership and management audits and action plans.
a) Key Statement After Hours Nurse Co-ordinator will work collaboratively
with all employees to assist with operational plans.
b) Key Tasks Responsible for planning, coordinating and evaluating
In collaboration with other staff members participate in the development
of operational plans.
To identify key planning issues and scope best practice in relation to
service delivery for the organisation.
c) Key Indicators Takes part in developing the organisation’s operational
plans supporting the Lorne Community Hospital strategic direction.
Assist with evaluating the operational plan and reporting outcomes.
Report on the portfolio progress monthly with an annual evaluation and
Written report on all scoped projects as allocated.
3. Personal Management
a) Key Statement After Hours Nurse Co-ordinator will act in a professional
and ethical manner at all times whilst on duty, whilst maintain
confidentiality of all organisational information.
b) Key Tasks Evaluate own practice through annual performance planning
Practicing in accordance with the philosophy, objectives, policies and
procedures of the Lorne Community Hospital.
Being an effective and positive role model for staff.
Effective communication and liaison with all service staff and other health
Attend and actively contribute to the proceedings of multi-disciplinary
Ensure that appropriate standards of services are maintained through
active participation in Quality Improvement Programs.
Contribute to the well-being of people in the local region through
participation in Counter Disaster Activities. Attend and assist in the
facilitation of training sessions and exercises to develop the necessary
skills required in the event of a disaster and or major incident is
c) Key Indicators Document annual performance of professional activities.
Evidence of practice within the requirements of relevant legislation and
the philosophy, objectives, policies and procedures of this Service.
Evidence of active participation in Quality Improvement Activities.
Record of all activity of Counter Disaster & Mock role plays and training.
Maintain an up to date written record of self development activities.
4. Patient Care
a) Key Statement After Hours Nurse Co-ordinator will facilitate and co-
ordinate patient / client / resident care whilst on duty.
b) Key Tasks Treat all patients with care, compassion, dignity and respect
at all times and without compromise
Ensure that all patients receive timely, accurate, up to date information in
respect of their overall health status and health management plan.
Ensure that all residents / patient’s & clients are involved in the decision
making process about their health management program, and maintain
Privacy and Confidentiality.
Ensure that effective communication occurs with all patient and their
relatives in relation to their health management from staff and health
c) Key Indicators Demonstrate key role in reviewing clinical policies and
procedures as scheduled.
Undertake clinical audits as allocated and report to Best Practice
Committee / Clinical Services.
Evaluate compliance and effectiveness of at least five clinical polices and
procedures per annum following review process – e.g. individual
questionnaire for staff.
Report results of questionnaire too appropriate committee (As above).
Facilitate review of current policies and procedures and report, to the
appropriate committee to maintain best practice of clinical delivery.
5. Clinical Standards
a) Key Statement After Hours Nurse Co-ordinator will encourage on going
review of the effectiveness of care admission and discharge planning.
b) Key Tasks To be familiar with and review nursing practice policies and to
make recommendations for their expansion and revision as necessary.
Maintain current clinical nursing skills in all areas.
Assist as required in patient care in ward areas.
Resolve patient problems and complaints ensuring relevant
documentation is completed and communicated to the Director of Clinical
c) Key Indicators Maintain annual competencies and provide evidence on
Record clinical activity and case studies as highlighted in education
Document any clinical complaints, and actions that have been taken to
address the issue at the time of complaint.
6. Customer Service
a) Key Statement After Hours Nurse Co-ordinator will address all customer
issues out of hours and report each issue to the Director of Clinical
b) Key Tasks Take responsibility and action for customer complaints and
forward to appropriate Executive Sponsor (CEO or DCS) as soon as
Attend and participate in operational meetings as a member of the Senior
Liaise with external agencies as required to maintain day to day
c) Key Indicators Complaints / reportable events in relation to customer
feedback in reported is a timely manner.
Positive resolution of issues / complaints evident.
7. Resource Utilisation
a) Key Statement After Hours Nurse Co-ordinator shall assist in the
planning for material resources, in collaboration with Director of Clinical
b) Key Tasks Ensure appropriately qualified and experienced staff are
rostered on the shift to match the clinical requirements within the
Ensure appropriate supplies are available to maintain the efficiency and
effectiveness of the organisation within the allocated budget.
Assist in the development of operational plans.
Ensure that operational plans are implemented in accordance with
Demonstrate skills in budget management, principles and practice.
Participate in determining the needs and selection of, new additional or
Monitor sick leave and absenteeism and prepare report to Director of
c) Key Indicators Report variations in supplies, or stores processes, and
Variation report to be provided if clinical resources and skills mix are
compromised due to mismatch of current workload, action taken is to be
Active participation in operational business plans.
Skills in budget strategies demonstrated in decision making eg: co-
ordination of portfolio’s.
8. Quality & Risk Management
a) Key Statement In line with Lorne Community Hospital policies and
After Hours Nurse Co-ordinator is responsible for maintaining quality and
controlling risks throughout the service during non- business hours.
b) Key Tasks Ensure quality patient / resident / client care, and customer
satisfaction through the monitoring of accepted guidelines and standards
adopted by Lorne Community Hospital.
Ensure regular and effective audits are undertaken that are relevant to
Ensure that safety systems are in place throughout the service
Ensure true causes of work- related injuries or near misses are identified
through relevant processes, and a preliminary report is to be forwarded to
Director of Clinical Services
c) Key Indicators Percentage of workplace incidents reported according to
Report on regular clinical audits and outcomes from those
Evidence of all quality improvements projects lead or team member
9. Infection Control
a) Key Statement After Hours Nurse Co-ordinator is responsible for
minimizing exposure to incidents of infection / cross infection to residents
/ staff / visitors and general public outside of business hours.
b) Key Tasks Ensure that all employees minimise incidents of infections
and are aware of all Policies and Procedures as set out in the Regional
Infection Control Manual and DHS reference material.
Ensure that all infections / incidents are reported as per Infection Control
Policies and Procedures, and that reporting is completed in a timely
manner and at the appropriate level in the organisation
Maintain knowledge and skills in the area of Infection Control.
c) Key Indicators Report on any incidents or Infections as per policies of
Demonstrates participation in operational Infection Control planning and
achieving minimum infection control incidents.
10. Occupational Health & Safety
a) Key Statement After Hours Nurse Co-ordinator shall adhere to the
principles of Occupational Health & Safety and ensure all appropriate
actions are taken by implementing OH & S policy and procedures.
b) Key Tasks Ensure all appropriate actions are taken to implement OH&S
Monitor activities, review and report OH & S performance within area of
Review any OH & S related reports
Actively consult with staff OH & S representatives, particularly on any
workplace changes which have an OH & S component.
Actively initiate actions to improve OH & S. & participate in the resolution
of OH & S issues.
Hold staff accountable for their OH & S responsibilities as documented in
position descriptions and monitor their OH & S performance.
Initiate actions to improve OH & S, actively participate in the OH & S
program and promote a culture of safety.
Actively encourage safe practice and promote a safe environment.
Knowledge of all emergency and evacuation procedures and ability to
instruct other staff member of these procedures e.g. fire & emergency
Participate in workplace inspections and audits for the organisation
c) Key Indicators Monthly report will reflect OH & S issues that have
occurred during shifts responsibility, and action taken.
Riskman items are to be managed in a timely & appropriate.
The action taken following evaluation of OH & S identified issues.
The reduction of OH & S employees injuries by 10% per annum.
Quality Improvement activities that highlight OH & S issues and the action
taken to reduce risk.
Induction documentation, training content and records of employees.
Seventy five percent of attendance to OH & S, Best Practice and Clinical
Report on the number of Mock Emergency conducted, and outcomes of
11. Equal Employment Opportunity
a) Key Statement After Hours Nurse Co-ordinator shall maintain a sound
knowledge of and commitment to the Lorne Community Hospital’s Equal
Employment Opportunity policies and procedures.
b) Key Tasks Demonstrate an understanding of the Lorne Community
Hospital Equal Opportunity Policies and Procedures.
Demonstrate suitable behaviour towards fellow employees being fair, non
– discriminatory and free of harassment.
Take early corrective action for inappropriate behaviour and handle
complaints promptly, seriously and confidentially.
c) Key Indicators Prompt reporting of EEO incidences.
12. Personal & Professional Development
a) Key Statement After Hours Nurse Co-ordinator shall demonstrate
professional and personal development.
b) Key Tasks Contribute to educational programs in accordance with
experience and knowledge.
Maintain and promote awareness of the ethical and legal implications of
Maintain current professional knowledge and skills.
Participates in the annual appraisal process or at intervals as deemed
necessary by the Director of Clinical Services.
c) Key Indicators Participate in annual appraisal
Evidence of all education conducted and attended annually.
Evidence of articles and text read and summary of each (12).
Maintain an up to date written record of self development activities.
13. SELECTION CRITERIA
Registered Nurse (AHPRA)
Advanced Life Support Competency
Well developed communication and interpersonal skills
Take a leadership role in daily issues
Well developed problem – solving abilities.
Demonstrated ability to manage change and ambiguity.
Commitment to flexibility and innovation in practice including an evidence –
based approach to care.
Demonstrated ongoing commitment to professional development.
Demonstrate intermediate computer skills.
Demonstrated reporting ability, including both written and verbal presentation
Relevant tertiary qualifications or working towards within 6 months.
At least one year experience in Emergency Nursing.
Experience in a middle management position (Grade 3 or greater) in the Public
Five years clinical experience within the Public Sector.
Management experience within acute ward area.
Appointment shall be provisional on the successful outcome of a police check
and will be subject to a 6 month probationary period.
CODE OF CONDUCT
All employees are required to abide by the rules of the Lorne Community Hospital Code
POSITION DESCRIPTION REVIEW
Position specifications are subject to review at the time of appraisal or at any other time
mutually agreeable whilst the incumbent occupies the position.
The Australian Council on Healthcare Standards
Aged care Standards
Lorne Community Hospital Policies and Procedures
Australian Health Practitioner Regulation Agency