PCB Trace scratched
PCB Broken
Damage condition
Note:If the CID case beyond repair then return as same condition.
Figure 1.
Received on Approval Bases
Damage Comments Repair Exchange
broken inside
Less than 2 lines & PCB no Accepted -
Rejected
More than 3 lines or PCB broken inside -
PCB Trce Scratched - Accepted
More than 3 lines or PCB broken inside (If customer request)
PCB Broken Rejected
The broken part already distroy PCB -
Accepted -
If only few impacted broken components slightly & PCB is ok without any broken
Damaged Coomponent If it's serious impacted or PCB broken more than 3 line-
Accepted
Lost protective cover Accept
The protective cover is removed by customer -
Socket pin damaged The pin inside socket is damaged by customer -
Rejected -
If the PCB is verified as user’s faulty. e.g. a. Customer repaired by themselves and use wrong way t
PCB Oxidation -
If it’s verified as ASUS’s faulty Accepted
Accepted -
If only component oxidation and PCB is ok without any oxidation and verified as user’s faulty.
Component Oxidation Accepted -
If only component oxidation and PCB is ok without any oxidation and verified as ASUS’s faulty.
In-Warranty Out-Warranty
Charge Charge
- -
Charge Charge
- -
Charge Charge
- -
Charge charge
Charge charge
- -
Free Charge
Charge Charge
Free Charge
Customer Induced Da
Damage
PCB Trce Scratched
Damage
PCB Broken
Damage
Damaged Coomponent
Damage
Lost protective cover
Socket pin damaged
Damage
PCB Oxidation
Component Oxidation
Damage
PCB Burned
PCB Burned
Damage
Missing Component
Missing Component
omer Induced Damage Criteria
In- Out-
Comments Repair Exchange Warranty Warranty
Less than 2 lines & PCB no broken inside Accepted - Charge Charge
More than 3 lines or PCB broken inside Rejected - - -
More than 3 lines or PCB broken inside (If customer request) - Accepted Charge Charge
In- Out-
Comments Repair Exchange Warranty Warranty
The broken part already distroy PCB Rejected - - -
In- Out-
Comments Repair Exchange Warranty Warranty
If only few impacted broken components slightly & PCB is ok without any broken Accepted - Charge Charge
If it's serious impacted or PCB broken more than 3 line Accepted - - -
In- Out-
Comments Repair Exchange Warranty Warranty
The protective cover is removed by customer Accept - Charge charge
The pin inside socket is damaged by customer Accept - Charge charge
In- Out-
Comments Repair Exchange Warranty Warranty
If the PCB is verified as user’s faulty. e.g. a. Customer repaired by themselves and
use wrong way to clear to get the oxygenation. b. splash by water. Rejected - - -
If it’s verified as ASUS’s faulty - Accepted Free Charge
If only component oxidation and PCB is ok without any oxidation and verified as
user’s faulty. Accepted - Charge Charge
If only component oxidation and PCB is ok without any oxidation and verified as
ASUS’s faulty. Accepted - Free Charge
In- Out-
Comments Repair Exchange Warranty Warranty
If M/B PCB is burned. Non-CID Accepted Free Charge
If the PCB is burned as user’s faulty. e.g. a. Customer repaired by themselves. b.
splash by water. Accepted Charge Charge
If gold finger of the card is burned.
e.g. Customer wrong to plug in the video card. Rejected - - -
In- Out-
Comments Repair Exchange Warranty Warranty
For general, if missing less than 3 components by user Accepted - Charge Charge
If the PCB or PAD is destroyed by user Rejected - - -