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NorthSTAR MEMBER INFORMATION AND PROVIDER DIRECTORY

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NorthSTAR MEMBER INFORMATION AND PROVIDER DIRECTORY Powered By Docstoc
					                     Si necesita esta
             información en español
                solamente, por favor
                              llame:
                1-888-800-6799
                                     For:
                         En los Condados:

              Collin, Dallas,
                Ellis, Hunt,
                  Kaufman,
               Navarro and
                   Rockwall
                   Counties

           If your Provider is not
                listed, please call:
   Si usted no ve a su Proveedor
    en este Directorio, por favor
                          llame al:
                1-888-800-6799
                                   TDD:
        Aparato de telecomunicaciones
                para personas sordas:

                1-888-800-6792




                                            NorthSTAR MEMBER INFORMATION
                                                   AND PROVIDER DIRECTORY
                                                     Libro de Miembros y Directorio
                         NorthSTAR                                  de Proveedores
                                                                             2/01/09



c.VO_Northstar.indd C1                                                        1/27/09 1:00:15 PM
        ValueOptions® NorthSTAR Member Information


        CONTENTS
        Who is ValueOptions®?                                                                                    2
        Where is ValueOptions®?                                                                                  2
        Am I eligible to enroll in the ValueOptions® NorthSTAR Program?                                          2
        How do I enroll in ValueOptions® NorthSTAR?                                                              2
        How much will I pay for NorthSTAR Services?                                                              3
        Are there other Health Insurance Programs my Children or I may qualify for?                              3
        How do I get Mental Health or Substance Abuse Services?                                                  3
        What if I need Emergency Care?                                                                           3
        What if I Need to be Admitted to a Hospital?                                                             3
        What if I am away from home and need Routine or Emergency Care?                                          3
        How can I find a Provider?                                                                                4
        How do I get a Referral to another Provider?                                                             4
        What if I have no way to get to my Provider?                                                             4
        How Do I Cancel or Change an Appointment?                                                                4
        What are Medically Necessary Services?                                                                   4
        What Services or Benefits does ValueOptions® offer me in NorthSTAR if I am Medicaid-Eligible?             4
        If I am not Medicaid-Eligible, what Services does ValueOptions® offer me?                                5
        Can I get Prescription Drugs?                                                                            6
        How much will I pay for Prescriptions?                                                                   6
        What is 340B?                                                                                            6
        Are there any Benefit Limits or Excluded Services?                                                        6
        What if I am unhappy with my care or your service?                                                       6
        What is a Complaint, and how do I make one?                                                              6
        What is an Appeal, and how do I file one?                                                                 7
        How do I get a Fair Hearing?                                                                             7
        Can I be Disenrolled from NorthSTAR?                                                                     7
        What if I move?                                                                                          7
        What is Fraud and Abuse?                                                                                 8
        What are My Rights?                                                                                      8
        What are My Responsibilities in My Recovery?                                                             8
        Do You offer Prevention or Education Programs?                                                           9
        What about Programs for Family Members?                                                                  9
        Are there any Self-Help or Consumer-Run Programs?                                                        9
        What are Advance Directives?                                                                             9
        How can I find other Community Resources?                                                                10
        What are My Privacy Rights?                                                                             10
        What if I don’t understand the information in this book?                                                12
        What does that Word Mean?                                                                               12


        How to Read Our Provider Listings                                                                        14
        Pharmacy Listing                                                                                         15
        Provider/Facility Listing                                                                             18-30
        Provider Index                                                                                           31
        Clinic Index                                                                                             32




              Please note: This list is current as of 02/01/08. Every day ValueOptions® is adding more providers to
                serve NorthSTAR enrollees. If you do not see your provider listed, please call the ACCESS LINE
                  at 1-888-800-6799 and we will give you the latest provider information from ValueOptions®.


                                                                                                                       1


c.VO_Northstar.indd Sec1:1                                                                                        1/27/09 1:00:16 PM
        ValueOptions® NorthSTAR Member Information


        Welcome to                                           • Ensure the provision of integrated, high-
                                                               quality, culturally competent, community-
                                                                                                                   • Pregnant Women–Medical Assistance Only
                                                                                                                     (MAO)–Pregnant women whose family


        ValueOptions®
                                                               based mental health and substance abuse               income is below 185% of the Federal Poverty
                                                               treatment services,                                   Level

                                                             • Enrich the lives of those we serve by               • Newborns–children under age one born to
                             ®                                 providing services when they are needed in            MAO Mothers

        V    alueOptions     manages the NorthSTAR
             program for the State. NorthSTAR serves
        Collin, Dallas, Ellis, Hunt, Kaufman, Navarro,
                                                               a manner that is respectful and cost-efficient,
                                                               and                                                 • Expansion Children and Federal Mandate
                                                                                                                     Children(MAO)
        and Rockwall counties (the NorthSTAR area).
                                                             • Assist consumers in achieving the success
        We manage publicly funded mental health and                                                                • Disabled or Blind Individuals receiving
                                                               that they deserve.
        substance abuse services for people who live in                                                              Supplemental Security Income (SSI) with or
        the NorthSTAR area, to make sure that you get                                                                without Medicare
                                                             ValueOptions® does not discriminate against
        the best care and service. We also make sure
                                                             anyone on the basis of race, religion, gender,        • State or Federal Adoption Subsidy
        that everyone who is helping you is working
                                                             age, disability or sexual orientation. The decision
        together. Our services are close to you and easy
                                                             to provide services is based on the clinical and
        to use.                                                                                                    NON-MEDICAID-ELIGIBLE
                                                             psychosocial needs of the individual and what
                                                        ®    will best assist his or her recovery.                 INDIVIDUALS
        This handbook will tell you about ValueOptions
        and NorthSTAR. If there are words or phrases
                                                                                                                   If you do not receive Medicaid, you are eligible
        in this handbook that you do not understand,         WHERE IS VALUEOPTIONS®?                               to enroll in the NorthSTAR program if you reside
        there is a helpful list to tell you what they mean
                                                                                                                   in the NorthSTAR area and meet the criteria
        on page 12. If you have questions or comments        We are as close as your telephone. Call the toll      listed below.
        about your services, or in case of emergency,        free ACCESS LINE at 1-888-800-6799 or TDD
        you can call:                                        1-888-800-6792. Our phone lines are staffed           Individuals who have income at or below 200%
                                                             24 hours a day, 7 days a week with licensed           of the Federal Poverty Level (FPL) and fit into
                 ValueOptions® toll free                     behavioral healthcare clinicians.                     one of the following groups:
                     ACCESS LINE                             Our qualified and helpful staff will answer            • Individuals who meet the Texas Department
                  24 Hours A Day, 7 Days a Week              questions about your benefits, what behavioral           of State Health Services (TDSHS) mental
                         1-888-800-6799                      health services you want, or who would be a             health target population definition
                       TDD 1-888-800-6792                    good provider of mental health or substance
                                                             abuse services for you. You can also talk to a        • Adults or Youth with a substance abuse or
                                                             clinician if you or a family member is having           chemical dependency diagnosis
                                                             a mental health or substance abuse crisis.
        WHO IS VALUEOPTIONS®?                                Our customer services staff who answer our            Individuals who are in one of the groups
                                                             ACCESS LINE can also help persons who need            listed above are eligible for covered services
        ValueOptions® is licensed as a Health                information interpreted into another language.        that are medically necessary.
        Maintenance Organization (HMO) by the Texas
        Department of Insurance (TDI). We are a              ValueOptions® central office location and
                                                                                                                   HOW DO I ENROLL IN
        special kind of HMO that manages programs for        mailing address is:
        mental health and substance abuse services.                                                                VALUEOPTIONS® NORTHSTAR?
        This type of HMO is called a Behavioral Health                      ValueOptions®                          Maximus, the State’s enrollment broker for STAR
        Organization (BHO).                                          1199 S. Beltline Road, Suite 100
                                                                                                                   and NorthSTAR will enroll Medicaid-eligible
                                                                           Coppell, TX 75019
        In 1999, the State of Texas created new programs                                                           individuals, who qualify for NorthSTAR eligible
        to provide better health care to low income                                                                Medicaid types, in NorthSTAR. The State will
        families. The physical health plan is called         AM I ELIGIBLE TO ENROLL                               let Maximus know when you are approved
                                                                                                                   for Medicaid, and Maximus will enroll you
        STAR, and NorthSTAR is the mental health and         IN THE VALUEOPTIONS®                                  in NorthSTAR. If you are a Medicaid-eligible
        substance abuse plan.
                                                             NORTHSTAR PROGRAM?                                    individual and have a question about your
        ValueOptions® understands mental health and                                                                enrollment you may call Maximus at 1-800-964-
                                                             You are eligible to enroll in the NorthSTAR           2777, or you may call ValueOptions® at 1-888-
        substance abuse problems, and we are here
                                                             program if you live in the NorthSTAR area and         800-6799 or TDD 1-888-800-6792.
        to help you with any problems you may have.
                                                             meet any of the criteria listed below.
        ValueOptions® has a lot of experience in more
        than 24 other states and Tarrant and Harris                                                                Non-Medicaid-eligible individuals may enroll
                                                             MEDICAID-ELIGIBLE INDIVIDUALS                         in NorthSTAR at any of our enrollment sites by
        Counties with increasing the quality of mental
        health and substance abuse care andimproving                                                               completing a short form that tells us about your
                                                             If you believe that you may be eligible for one of    income (a financial assessment form). To find the
        access to needed services for people who get
                                                             the following programs, contact your local office      enrollment site nearest you call ValueOptions®
        their services through public programs.
                                                             of the Texas Department of Human Services. To         Access Line at 1-888-800-6799 or TDD1-800-
                                                             find the nearest office, look in your telephone         888-6792.
        Please call us if you have any questions or need
                                                             book or call ValueOptions® Customer Service at
        to get care.
                                                             1-888-800-6799.                                       With in five days after enrollment, you will be
        ValueOptions® Mission Statement is to:                                                                     sent an enrollment package that will include
                                                             • Temporary Assistance to Needy Families
                                                                                                                   a welcome letter, this handbook and provider
                                                               (TANF) Adults
        • Empower the consumers we serve within their                                                              directory, and a schedule of upcoming
          communities,                                       • Temporary Assistance to Needy Families              introductory meetings and health education
                                                               (TANF) Children                                     programs.


         2


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        ValueOptions® NorthSTAR Member Information

        HOW MUCH WILL I PAY FOR                          HOW DO I GET MENTAL HEALTH                       WHAT IF I NEED EMERGENCY
        NorthSTAR SERVICES?                              OR SUBSTANCE ABUSE                               CARE?
                                                         SERVICES?
        Medicaid-Eligible Individuals receive approved                                                    A mental health or substance abuse emergency
        covered services at no cost. If you are not You can get these services by:                        is when you feel like hurting yourself or someone
        Medicaid-eligible, you may pay a fee based                                                        else, or if you believe your life or health may be
        on your income and ability to pay. If you have • Calling the toll free ACCESS LINE at 1-888-      in danger. If you, a family member, or someone
        questions about what you might have to pay, ask   800-6799 or TDD 1-888-800-6792,                 you know is having a mental health or substance
        your provider or call ValueOptions® at 1-888-                                                     abuse emergency you should do at least one of
        800-6799 or TDD 1-888-800-6792.                 • Calling or visiting any ValueOptions network    these things:
                                                          provider,or
                                                                                                          • Call your mental health or substance abuse
        ValueOptions® cannot pay for services that are
                                                         • Asking your primary care physician.              provider or
        not covered by the NorthSTAR program. If you
        receive services that are not pre-approved by    You are the most important part of the NorthSTAR • Call the toll-free ACCESS LINE at 1-888-800-
        ValueOptions®, you may have to pay for them,     program. We want to provide you the information    6799 or TDD 1-888-800-6792 or
        except for emergency behavioral healthcare.      you need. We have two departments to serve
                                                         you-a Customer Service Department and a • Call the Mobile Crisis Team toll free at
        If you are receiving benefits that are covered by Clinical Department. They can help you get the     1-866260-8000
        another insurance plan (such as Medicare or best possible care.
        private insurance), those insurance plans must                                                    • Call 911
        pay before ValueOptions® pays. If you receive To talk to someone from Customer Service or the
        a bill for services, please contact the other Clinical Department, call the toll free ACCESS • Go to the nearest hospital emergency room
        insurance plan about paying for those services. LINE at 1-888-800-6799 or TDD 1-888-800-6792.
                                                         We have Spanish-speaking employees available WHAT IF I NEED TO BE ADMITTED
                                                         24 hours a day, 7 days a week, and a service TO A HOSPITAL?
        ARE THERE OTHER HEALTH                           through AT&T to interpret more than 100 foreign
        INSURANCE PROGRAMS MY                            languages.                                      NorthSTAR members who have Medicaid or who
        CHILDREN OR I MAY QUALIFY                                                                        have no insurance other than NorthSTAR must
                                                         Our Customer Service Department is available be screened at Green Oaks Hospital in Dallas
        FOR?
                                                         Monday through Friday from 8 a.m. until 5 p.m. before admission to inpatient treatment at a
                                                         to answer your questions about:                 hospital. NorthSTAR will provide transportation
        CHIP (Children’s Health Insurance
        Program)                                                                                         from any other emergency room or hospital to
                                                         • If you or your family are eligible to receive Green Oaks for the screening.
                                                            mental health or substance abuse services
        The State of Texas has a program called CHIP
                                                                                                         Members who have no insurance will only be
        to insure low-income children from birth through • How to get mental health or substance abuse admitted to Green Oaks Hospital. Members
        age 19 who do not qualify for Medicaid. CHIP        services                                     who have Medicaid who need to be hospitalized
        has both physical and behavioral health benefits.
                                                                                                         may choose Green Oaks, or any hospital in the
        The income limit for CHIP is 200% of the Federal • How to find out about services you or your
                                                                                                         NorthSTAR network to receive treatment after
        Poverty Level. Non-Medicaid-Eligible children       family members can receive if you are
                                                                                                         being screened at Green Oaks. NorthSTAR will
        who are eligible for NorthSTAR are probably also    receiving STAR, CHIP, or other benefits,
                                                                                                         provide transportation for Medicaid members to
        eligible for CHIP. To find out about CHIP or to
                                                         • Information about having someone interpret    the chosen network hospital.
        apply call the Tex-Care Partnership at 1-800-
        647-6558, or go to the Tex-Care partnership        for you in another language
                                                                                                          NorthSTAR members who have Medicare
        web site at www.texcarepartnership.com. You                                                       hospital benefits remaining may still choose
                                                         • Information about educational information
        can also get information about CHIP by calling                                                    any hospital that accepts Medicare. Medicare
                                                           or programs or about preventing illness or
        ValueOptions® ACCESS LINE at 1-888-800-6799                                                       eligible members who have remaining hospital
                                                           substance abuse, including how to receive
        or TDD 1-888-800-6792.                                                                            benefits do not have to be screened at Green
                                                           tip sheets or brochures
                                                                                                          Oaks prior to admission to a Medicare provider
        STAR                                             • How to find information about community         hospital.
                                                           resources including self-help programs
        STAR is the State’s Medicaid physical health                                                      The location and phone number for Green Oaks
        program. Medicaid-eligible individuals who       • Information about how to give a compliment     Hospital is:
        qualify for NorthSTAR also qualify for STAR,       or make a complaint or file a grievance or
        except for SSI recipients who receive Medicare     appeal                                         Green Oaks Hospital
        as well as Medicaid. SSI recipients who do not                                                    (972) 991-9504
        receive Medicare can choose whether or not       • Our Clinical Department is available 24        7808 Clodus Fields Drive
        they wish to enroll in STAR. Maximus will send     hours a day, 7 days a week. The Clinical       Dallas, TX 75251
        all Medicaid-eligible individuals enrolled in      Department includes licensed behavioral
        NorthSTAR information about how to enroll in       health professionals (called Care Managers)    WHAT IF I AM AWAY FROM
        STAR. Adults enrolled in STAR are not limited      who can help you:                              HOME AND NEED ROUTINE OR
        to three prescriptions per month. If you have
                                                         • Find a provider who can provide the services
                                                                                                          EMERGENCY CARE?
        questions about STAR, call Maximus at 1-800-
                                                           you need and who is near by
        964-2777. You can also get information about                                                      The NorthSTAR service area includes Collin,
        STAR by calling ValueOptions® ACCESS LINE at     • Obtain mental health or substance abuse        Dallas, Ellis, Hunt, Kaufman, Navarro, and
        1-888-800-6799 or TDD 1-888-800-6792.              services                                       Rockwall counties. When you receive services
                                                                                                          outside the NorthSTAR service area, this is
                                                         • Deal with a mental health or substance         called out-of-area care. Only emergency care
                                                           abusee

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        ValueOptions® NorthSTAR Member Information

        is covered when you are out of the NorthSTAR           1-888-800-6799 or TDD 1-888-800-6792. We             If you cancel or change your appointment with
        service area.                                          can help you find a provider that you feel is right   your provider, you must call the MTP office and
                                                               for you that is located close to where you live or   cancel your ride. MTP can refuse to give you
          **(Note: some NorthSTAR providers may be             work. Please tell us if you need a provider who      a ride after the second time you fail to call to
        located near you in neighboring non-NorthSTAR          speaks your native language, understands your        cancel a ride, or if you are not able to give a
        counties. Receiving care from these contracted         culture, or if you have any other special needs,     good reason for not calling to cancel the ride.
        NorthSTAR providers is not considered out-of-          so the ACCESS LINE Care Manager will be able
        area care.)                                            to help you find the right provider.              If you are not Medicaid-eligible and you are
                                                                                                                unable to get to your NorthSTAR provider,
        If you have a mental health or substance abuse         Be sure to tell your provider about your special call your provider for help in getting to your
        emergency when you are outside of the service          needs when you call to make an appointment.      appointment. You can also call the toll-free
        area, you can:                                                                                          ValueOptions® ACCESS LINE at 1-888-800-6799
                                                               Remember, you need to receive treatment or TDD 1-888-800-6792.
        • Go straight to the hospital. Tell the hospital       from a ValueOptions® NorthSTAR provider.
          your name and the ValueOptions® ACCESS                                                                    HOW DO I CANCEL OR CHANGE
          LINE phone number, 1-888-800-6799. The               HOW DO I GET A REFERRAL TO                           AN APPOINTMENT?
          hospital will call us to tell us you are there, or   ANOTHER PROVIDER?
                                                                                                                    If you can not keep your appointment with a
        • Call the ValueOptions® ACCESS LINE first. A           If you are already in treatment and are having       NorthSTAR provider, please call the provider at
          ValueOptions® Care Manager will help you             problems with your provider, or do not feel that     least 24 hours before your appointment. Calling
          get the care you need at the closest hospital.       you are getting the services you need, call our      your provider makes it possible for someone
                                                               ACCESS LINE for assistance before you make           else to receive care they may need. If you
        • If you believe that you or someone with you          your next appointment.                               cannot make a new appointment when you call
          is in immediate danger, call 911. Give the                                                                to cancel, please remember to call as soon as
          ValueOptions® ACCESS LINE number to the              If you need different services from those your       possible to make another appointment.
          hospital if you are taken to a hospital.             provider offers, you can also call the ACCESS
                                                               LINE to find a provider who has those services.       WHAT ARE MEDICALLY
        When your emergency care is completed, we
        will work with the hospital to transfer you back to                                                         NECESSARY SERVICES?
                                                               If you are not satisfied with your provider for
        your provider in the NorthSTAR area.                   any reason, call our ACCESS LINE for help.          Medically necessary services are mental health
        When you know you will be traveling outside of                                                             or substance abuse services that:
                                                               Our ACCESS LINE staff can help you file a
        the NorthSTAR service area, be sure that you           complaint or grievance, or they can help you • Are reasonably necessary for the diagnosis
        take enough of your medications to last until          find another provider. You will be given a referral,
        you return. It is also a good idea to take a list                                                             or treatment of a mental health or substance
                                                               which is the name, address, and telephone              abuse disorder or to improve, maintain, or
        that includes your providers name and phone            number of one or more mental health or chemical
        number, the ValueOptions® ACCESS LINE                                                                         prevent deterioration of functioning due to
                                                               dependency professionals who can help you.             such a disorder.
        number, a list of your medications and when you
        take them, and a phone number for a friend or
        relative who is your emergency contact.
                                                               WHAT IF I HAVE NO WAY TO GET                         • Are in accordance with professionally
                                                               TO MY PROVIDER?                                        accepted clinical guidelines and standards
        This information can be written on the                                                                        of practice in behavioral health care
        ValueOptions® NorthSTAR Program Information            For transportation to your provider for routine
        Card that you got in your packet of information        care, if you are Medicaid-eligible and you have • Are furnished in the most appropriate and
        when you enrolled, or you can request one by           no other form of transportation to your provider,   least restrictive setting in which services can
        calling the ValueOptions® ACCESS LINE.                 you may call the Medical Transportation Program     be delivered safely
                                                               (MTP) office, Monday through Friday between 8
                                                               a.m. and 5 p.m. The number to call is:            • Are the most appropriate level or amount of
        HOW CAN I FIND A PROVIDER?
                                                                                                                   service that can be provided safely
        You have the right to get the best possible              Medical Transportation Program
                                                                                                                    • Services that could not be omitted without
        treatment. You also have the right to choose your                     (MTP)
                                                                                                                      negatively affecting the individuals mental
        NorthSTAR provider and to change providers                    1-877-Med Trip or 1-877-633-8747
                                                                                                                      and/or physical health or the quality of care
        if you wish. Our mental health or substance
                                                                                                                      given
        abuse providers have been helping people for           Please call for transportation as soon as you
        many years. They are located throughout the            know about your appointment. You must call at
        NorthSTAR service area.                                least 48 hours (2 days) before your appointment.     WHAT SERVICES OR BENEFITS
                                                                                                                    DOES VALUEOPTIONS® OFFER
        The NorthSTAR Provider Directory section of this       When you call, be sure to have:                      ME IN NORTHSTAR IF I AM
        handbook lists the providers who are contracted                                                             MEDICAID-ELIGIBLE?
        to provide behavioral health services to               • Your 9-digit Medicaid number
        individuals enrolled in NorthSTAR. If you know a                                                            If you are a Medicaid-eligible enrollee, you
        provider you would like to use and that provider       • Your address
                                                                                                                    may receive the following services from
        is listed in the NorthSTAR Provider Directory                                                               ValueOptions® NorthSTAR behavioral plan if
                                                               • The name, address, and phone number of
        section of this handbook, call that provider to                                                             they are medically necessary and you meet the
                                                                 your provider
        find out how to get services.                                                                                criteria for age and diagnosis, as indicated. If
                                                               • The date and time of your appointment              you have both a mental health and a substance
        If you do not know a provider you want to use, or                                                           abuse diagnosis, you may receive both types of
        if the provider you want to use is not a NorthSTAR                                                          services.
        provider, call ValueOptions® ACCESS LINE at


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c.VO_Northstar.indd Sec1:4                                                                                                                                    1/27/09 1:00:17 PM
        ValueOptions® NorthSTAR Member Information

        1. MENTAL HEALTH SERVICES —                           • Inpatient services, including medically            3.) MENTAL HEALTH — CHILD/
           ADULT/CHILD/ADOLESCENT,                              managed residential detox and residential              ADOLESCENT WITH A SERIOUS
           MEDICAID-ELIGIBLE ENROLLEE                           rehabilitation                                         EMOTIONAL DISORDER (SED)–
                                                                                                                       NON-MEDICAID-ELIGIBLE
        • Outpatient services, including assessment,          • Medication is covered by your STAR plan,
          individual and group therapy, psychological           if you are enrolled in STAR, or by the State       NorthSTAR-enrolled children and adolescents
          testing, medication management, and health            Medicaid vendor drug program                       who have been diagnosed with a serious
          education.                                                                                               emotional disorder and are not Medicaid-eligible
                                                              IF I AM NOT MEDICAID-ELIGIBLE,                       may receive, when medically necessary, all the
        • Inpatient services, including general hospital      WHAT SERVICES DOES                                   services listed in Sections 1 and 2 above, as
          and freestanding psychiatric hospitals              VALUEOPTIONS® OFFER ME?                              well as:

        • Other services-crisis stabilization, subacute       If you are not Medicaid-eligible and not enrolled    • Rehabilitative Services through the Specialty
          inpatient, in-home services, targeted/focused       in one of the STAR physical health plans, you          Provider Network (SPN)-day treatment,
          case management, 23-hour observation                may still receive services from ValueOptions®          partial hospitalization programs, community
          bed, emergency services, and services to            NorthSTAR behavioral health plan if you meet the       support services, service coordination/case
          interpret information in a foreign language,        eligibility criteria described on page 2 for non-      management, supported housing, supported
          as needed.                                          Medicaid eligible enrollment. The services you         employment, respite, intensive crisis
                                                              are eligible for are based on medical necessity,       residential services, residential treatment
        • Medication is covered by your STAR plan                                                                    centers, and early intervention for ages 3 to
                                                              your age, or your diagnosis, as described in the
          if you are enrolled in STAR, or by the State                                                               5.
                                                              lists below. If you have both a mental illness and
          Medicaid vendor drug program if you are not
                                                              a substance abuse condition, you may receive
          enrolled in STAR.                                                                                        A.) SUBSTANCE ABUSE – ADULT/CHILD/
                                                              services from both lists.
                                                                                                                       ADOLESCENT, NON-MEDICAID-
        2. MENTAL HEALTH SERVICES —                                                                                    ELIGIBLE
                                                              1.) MENTAL HEALTH — ADULT/
           CHILD/ADOLESCENT, MEDICAID
                                                                  CHILD/ADOLESCENT, NON-
           ELIGIBLE ENROLLEE                                                                                       • Outpatient services, including assessment,
                                                                  MEDICAID-ELIGIBLE AND NON-                         individual and group therapy, intensive
        Medicaid-eligible children and adolescents may            SMI/SED                                            outpatient programs, partial hospitalization
        receive all the services listed in section 1 above,                                                          programs, medication management,
        as well as the following medically necessary          Persons who are financially eligible for
                                                                                                                     outpatient detox, special female services
        services:                                             NorthSTAR but do not have a target diagnosis,
                                                                                                                     (including primary care for pregnant women
                                                              as defined by the state are eligible for
                                                                                                                     only) with child care, needed interpretive
        • Rehabilitative Services through the Specialty                                                              services, and health education services
          Provider Network (SPN) day treatment,               • Emergency services including crisis
          partial hospitalization programs, community           stabilization, 23 hour observation, and
                                                                                                                   B.) SUBSTANCE ABUSE — CHILD/
          support services, service coordination/case           inpatient care when medical necessity
                                                                                                                       ADOLESCENT, NON-MEDICAID-
          management, respite, and early intervention           criteria are met.
                                                                                                                       ELIGIBLE
          for ages 3 to 5.
                                                              2.) MENTAL HEALTH — ADULT                            NorthSTAR-enrolled children and adolescents
        3. MENTAL HEALTH SERVICES                                 WITH A SERIOUS MENTAL                            who are not Medicaid-eligible may receive,
           — ADULTS WITH A SERIOUS                                ILLNESS (SMI), NON-MEDICAID-                     when medically necessary, all substance abuse
           MENTAL ILLNESS (SMI),                                  ELIGIBLE                                         treatment services listed in Section 1, as well
           MEDICAID-ELIGIBLE ENROLLEE                                                                              as:
                                                              NorthSTAR-enrolled adults who have been
        Medicaid-eligible adults who have been                diagnosed with a serious mental illness that is      • Inpatient services, including medically
        diagnosed with a serious mental illness may           a target diagnosis as defined by the state and          managed residential detox and residential
        receive all the services listed in section 1 above,   who are not Medicaid-eligible may receive,             rehabilitatation
        as well as:                                           when medically necessary, all the Mental Health
                                                              services listed in Section 1 above, as well as:      SPECIAL POPULATIONS
        • Rehabilitative Services through the Specialty
          Provider Network (SPN)-day treatment,               • Outpatient services, including assessment,         If you are a pregnant woman, a woman with
          partial hospitalization programs, community           medication management, psychiatric                 dependent children, a parent of children in
          support services, service coordination/case           medications, individual and group therapy,         foster care, HIV-positive, or use needles to take
          management, supported housing, supported              and psychological testing                          drugs, you are eligible to receive, as medically
          employment, and ACT Teams.                                                                               indicated, all the outpatient substance abuse
                                                              • Crisis stabilization, subacute inpatient,          services listed in Section 1, as well as:
                                                                in-home services, targeted/focused case
        4. SUBSTANCE ABUSE/CHEMICAL
                                                                management, 23hour observation bed                 • Inpatient services, including medically
           DEPENDENCY — ADULT/CHILD/
           ADOLESCENT, MEDICAID-                                                                                     managed residential detox and residential
                                                              • Rehabilitative Services through the Specialty
                                                                                                                     rehabilitation
           ELIGIBLE ENROLLEE                                    Provider Network (SPN)-day treatment,
                                                                partial hospitalization programs, community
        • Outpatient services, including assessment,            support services, service coordination/case        CHEMICAL DEPENDENCY —
          individual and group therapy, intensive               management, supported housing, supported           ADULT/CHILD/ADOLESCENT, NON-
          outpatient programs, partial hospitalization          employment, intensive crisis residential           MEDICAID-ELIGIBLE
          programs, medication management,                      services, personal care homes/assisted
          outpatient detox, special female services             living, adult foster care, and ACT Teams           If you are diagnosed with chemical dependency
          with child care, services to interpret                                                                   you are eligible to receive, if medically necessary,
          information into another language, as               • Transportation (when authorized)                   all of the substance abuse treatment services
          needed, and health education services.                                                                   listed above.


                                                                                                                                                                    5


c.VO_Northstar.indd Sec1:5                                                                                                                                     1/27/09 1:00:17 PM
        ValueOptions® NorthSTAR Member Information

        CAN I GET PRESCRIPTION                              WHAT IS 340B?                                         • The Medicaid Vendor Drug Program pays
                                                                                                                    for prescription medications for both STAR-
        DRUGS?
                                                            NorthSTAR members who do not have Medicaid              enrolled and non-STAR enrolled Medicaid-
        Medicaid-eligible, enrolled in STAR                 may be enrolled in the NorthSTAR 340B program.          eligible enrollees in NorthSTAR. Medicaid
                                                            This is a program that allows NorthSTAR to buy          will pay for only 3 prescriptions per month for
        If you are Medicaid-eligible and enrolled in        medications at a discounted cost. NorthSTAR’ s          Medicaid-eligible adults who are not enrolled
        the STAR program, the Medicaid Vendor Drug          340B program is a partnership with the University       in STAR.
        program plan will pay for almost all of your        of Texas Medical Branch in Galveston. Lowering
        prescriptions. This includes the medicine your      the cost of medications makes it possible             For   Non-Medicaid-eligible  adults,    new
        provider orders as part of your behavioral          for more members to have better access to a           generation anti-psychotic medications may
        health treatment as long as it is on the list of    greater number of medications.                        be limited, depending on the availability of
        drugs provided under the plan. Please call your                                                           designated funding.
        physical health plan if you have questions about    Each NorthSTAR clinic must use one NorthSTAR
                                                            pharmacy for members who get their                    Family planning services are not covered
        prescriptions.
                                                            medications through the 340B program. This            services under NorthSTAR. If you are interested
        • Texas Health Network        1-888-302-6688        is a federal requirement of the program. 340B         in family planning services, ask your primary
        • AMERIGROUP                  1-800-600-4441        enrolled members should use their clinic’s            care physician (PCP), family doctor, health
        • Parkland Health Plan        1-888-672-2277        pharmacy to fill regular prescriptions they            clinic, or local county health department for help
                                                            receive from their clinic doctor. When 340B           in finding these services. Your city or county
        Medicaid-eligible, not enrolled in                  members receive mental health prescriptions at        information and referral service can also tell
                                                            a hospital or emergency room, they will need to       you which agencies in your community provide
        STAR                                                                                                      these services at low or no cost. Medicaid
                                                            call ValueOptions® Customer Service at 1-888-
        The Medicaid Vendor Drug program also pays          800-6799 in order to fill the prescription.            members who are enrolled in STAR can call their
        for Medicaid prescriptions for adults who are                                                             STAR plans for helpin finding family planning
        Medicaid-eligible but who are not enrolled in       One benefit to 340B enrolled members are               services.
        the STAR program. However, Medicaid will pay        annual physical health screens. These screens
        for only 3 prescriptions per month for Medicaid-    will occur at the member’s NorthSTAR clinic and       WHAT IF I AM UNHAPPY WITH MY
        eligible adults who are not enrolled in STAR.       can help identify any potential health problems       CARE OR YOUR SERVICE?
                                                            the member has. If physical health problems
                                                            are found, the member will be assisted with           ValueOptions® cares about you and the quality
        Medicare-Part D Recipient                                                                                 of services that you receive. We work hard to
                                                            referrals to a health care facility or primary care
        NorthSTAR members who have Medicare                 physician.                                            give you the best care. We also understand that
        Part D will receive their prescriptions through                                                           sometimes problems happen. If you are unhappy
        their Medicare Part D plans. If a member who        ARE THERE ANY BENEFIT LIMITS                          with any part of your mental health or substance
                                                                                                                  abuse treatment, or if you are denied care,
        has Medicare Part D but does not also have          OR EXCLUDED SERVICES?
        Medicaid needs a prescription that is not                                                                 you can contact the ACCESS LINE at 1-888-
        included in any Medicare Part D Plan because        The NorthSTAR plan only provides mental               800-6799 or TDD 1-888-800-6792. A customer
        the government excluded those types of drugs,       health and substance abuse related services           service representative can tell you how to make
        such as benzodiazepines or barbiturates,            (behavioral health services). It does not cover       a complaint or file a grievance or appeal. If
        NorthSTAR will pay for those drugs when they        physical medical services except for some             you wish to find a new provider, a Clinical Care
        are prescribed by a NorthSTAR doctor and are        specialized female services for pregnant              Manager can help you find a provider that fits
        considered medically necessary. NorthSTAR           women who are not eligible for other healthcare       your needs.
        may also help with NorthSTAR prescribed             benefit plans such as Medicaid. The following
                                                                                                                  You have the right to ask questions or make a
        medications if a member is in the doughnut hole     behavioral health services are excluded from the
                                                                                                                  complaint about your mental health or substance
        or gap in Medicare Part D coverage. Members         NorthSTAR benefits for Medicaid individuals, but
                                                                                                                  abuse care, provider, or ValueOptions® without
        who need excluded drugs or who are in the           may be covered by your physical health plan:
                                                                                                                  penalty. Medicaid recipients may request a
        doughnut hole, will need to call ValueOptions®
                                                            • Screening for behavioral health disorders           Fair Hearing at any point in the complaint and
        Customer Service at 1-888-800-6799.
                                                              during well adult checks                            appeals process. Information on how to ask for
                                                                                                                  a Fair Hearing is on page 7.
        Non-Medicaid-eligible                               • Texas Health Steps exams and other
                                                              ambulatory health exams                             Non-Medicaid NorthSTAR members may request
        If you are not Medicaid-eligible and you are a
                                                                                                                  a review by an Independent Review Organization
        person with a serious mental illness or a serious
                                                            • Emergency medical transportation for                (IRO) at any point in the appeal process if you
        emotional disorder, you may be eligible for
                                                              behavioral health emergencies                       are receiving inpatient services or are appealing
        prescription drugs for your behavioral health
                                                                                                                  non-authorization of emergency services, or
        treatment under the NorthSTAR plan. For more        • Behavioral health services provided by              services that need immediate review.
        information, please check with your provider          primary care physicians, other STAR
        or call the toll free ACCESS LINE at 1-888-800-       physicians, or other applicable Medicaid            WHAT IS A COMPLAINT, AND HOW
        6799 or TDD 1-888-800-6792.                           physicians within the scope of their licenses       DO I MAKE ONE?
        HOW MUCH WILL I PAY FOR                             • Behavioral health services provided by              A complaint is an easy way for you or your family
        PRESCRIPTIONS?                                        federally qualified health centers and rural         member to resolve issues or problems with your
                                                              health clinics                                      mental health or substance abuse care before
        Medicaid-Eligible members will not have to pay                                                            they become more serious. You can make
                                                            • Ambulatory laboratory services                      a complaint to the ValueOptions® customer
        any costs for the three allowed prescriptions per
                                                                                                                  service department through our ACCESS LINE
        month.                                              • Certain emergency room services                     or in writing. You can talk to a customer service
                                                                                                                  representative who will do everything possible
        Non-Medicaid-eligible enrollees may have co-        • Certain inpatient hospital services                 to solve your problem.
        pays of twenty dollars on some prescriptions.



         6


c.VO_Northstar.indd Sec1:6                                                                                                                                  1/27/09 1:00:17 PM
        ValueOptions® NorthSTAR Member Information

        To make a complaint, you may call:                    To file an appeal, you can:                           Non-Medicaid-eligible NorthSTAR enrollees who
                                                                                                                   disagree with the results of the ValueOptions®
        ValueOptions® Customer Service                        • Call the ACCESS LINE at 1-888-800-6799 or          appeal process may request a review of the
             1-888-800-6799 or TDD 1-888-800-6792               TDD 1-888-800-6792 and ask the Customer            appeal decision by an Independent Review
                                                                Service representative to mail you an appeal       Organization (IRO).
        Maximus NorthSTAR Enrollee Services                     form. If you need help with the appeal
            1-800-964-2777                                      process, ValueOptions® has peer and family         If you disagree with our decision to deny, delay,
                                                                advocates to help you.                             reduce, suspend, or stop services, a Medicaid-
        NTBHA Consumer Ombudsman                                                                                   eligible enrollee may file a request for a Fair
            1-877-653-6363                                    • Complete an appeal form or write a letter          Hearing, or a non-Medicaid-eligible enrollee
                                                                and send it to:                                    may request an IRO review, by calling the
        Texas Department of Insurance                                                                              ValueOptions® ACCESS LINE at 1-888-800-6799
             1-800-252-3439                                     ValueOptions®, ATTN: Complaint                     or TDD 1-888-800-6792. The customer service
                                                                   and Grievance Coordinator                       representative or a peer or family advocate will
        NorthSTAR Enrollee and Provider Services                         1199 S. Beltline, Suite 200               help you complete the request form.
             1-512-206-5551                                                 Coppell, TX 75019
                                                                                                                   CAN I BE DISENROLLED FROM
                                                              • Ask your provider for an appeal form
        Or, you can mail a letter of                                                                               NORTHSTAR?
        complaint to:                                         The Complaint and Grievance Coordinator
                                                              will send you a letter within five working days       The State must approve any disenrollment
           ValueOptions®, ATTN: Complaint                     after we receive your appeal. If we need more        that is not requested by the enrollee. However,
                                                              information, we will contact you to ask you for      ValueOptions® may ask the State to disenroll you
              and Grievance Coordinator                                                                            from the program due to:
                   1199 South Beltline, Suite 100             the information we need to work on your appeal.
                        Coppell, TX 75019                     Your help is necessary to help us resolve your
                                                              appeal. A decision will be made in response          • Unruly behavior on the part of an enrollee
                                                              to your appeal within 30 days from when we             that is not caused by the enrollee’s mental
        Or to                                                 receive it.                                            illness or substance abuse disorder

                 Texas Department of                          You may ask for an expedited appeal if it involves   • Loaning of your Medicaid enrollee ID card to
            State Health Services (TDSHS)                     inpatient care or urgent or emergent treatment.        another person
                         ATTN: NorthSTAR                      A decision will be made on an expedited appeal
                          P.O. Box 12668                      within one day. Your provider will be notified by     • An enrollee moving away from the NorthSTAR
                       Austin, TX 78711-2668                  phone of the decision on the appeal. A letter          service area
                                                              describing the decision on your expedited
        If you make a written complaint to ValueOptions®,     appeal will be sent to you within three working      • A change in financial status of a non-
        our Quality Management Department will                days.                                                  Medicaid-eligible enrollee so that the
        contact you within five working days after we                                                                 enrollee no longer meets the income limits
        receive your letter to let you know that we have      HOW DO I GET A FAIR HEARING?                           for NorthSTAR
        your complaint. We will send you a letter within
        30 days after that to tell you how we resolved the    Medicaid-eligible NorthSTAR enrollees who            WHAT IF I MOVE?
        problem. If we can’t solve your problem within        disagree with the results of the ValueOptions®
        30 days, we will send you a letter telling you why,   appeal process may request a Fair Hearing.           If you move within the NorthSTAR area, be sure
        and when you will get an answer.                      To request a fair hearing, NorthSTAR Medicaid        to give your new address to your provider, and
                                                              eligible enrollees or someone acting on their        to call ValueOptions® ACCESS LINE at 1-888-
        If you are unhappy with our answer to your            behalf as a representative can call or write the     800-6799 or TDD 1-888-800-6792 to report
        complaint, you may file a grievance, which is          following:                                           your new address. If you need a new provider
        a verbal or written communication that tells us                                                            because your new address is not near your
        that you are not satisfied with the outcome of         ValueOptions® ACCESS line at 1-888-800-6799          current provider, a ValueOptions® Clinical Care
        your complaint resolution. To file a grievance,                                                             Manager can help you find a new provider that
        either call our Customer Service department at        ValueOptions®                                        is right for you and located near to your new
        1-888-800-6799 for information on how to file, or      1199 S. Beltline, Ste 100                            address.
        send your request for a grievance in writing to       Coppell, TX 75019
        ValueOptions® at the address given above.                                                                  If you move outside of the NorthSTAR area,
                                                              Or contact the Department of State Health
                                                                                                                   call the ValueOptions® ACCESS LINE at 1-888-
                                                              Services (DSHS) Office of Consumer Rights at
        WHAT IS AN APPEAL, AND HOW                            1-800-252-8154
                                                                                                                   800-6799 or TDD 1-888-800-6792 before you
        DO I FILE ONE?                                                                                             move to report that you are moving out of the
                                                              Or you may call 1-512-206-5551 for DSHS              area. We will give you information about how
        An appeal is a request that ValueOptions®             NorthSTAR Enrollee and Provider Relations for        to find the behavioral health services you need
        change a clinical decision, such as a change          assistance in filing for a Fair Hearing.              in your new area. It is important that you keep
        or denial of services. If you are unhappy with a                                                           getting care, especially if you take medicine to
        ValueOptions® decision about your behavioral          Or write to:                                         help you manage your illness. It is a good idea
        health treatment, you may file an appeal. A                                                                 to see your current provider and get adequate
        ValueOptions® clinician or manager who was not        NorthSTAR Enrollee and Provider                      medications before you move, so that you will
        involved with the original decision will review the   Services                                             not run out of medication before you have time
        original decision and decide whether or not to        Texas Department of State                            to make an appointment with a provider near
        change that decision.                                 Health Services (TDSHS)                              your new address.
                                                              909 West 45th Street
                                                              Austin, TX 78711-2668


                                                                                                                                                                   7


c.VO_Northstar.indd Sec1:7                                                                                                                                   1/27/09 1:00:17 PM
        ValueOptions® NorthSTAR Member Information

        WHAT IS FRAUD AND ABUSE?                               refuse treatment, and to actively                    WHAT ARE MY RESPONSIBILITIES
                                                               participate in decisions about                       IN MY RECOVERY?
        Health care fraud and abuse is a willful deception     your care. That includes the right:
        or lie, made by an enrollee, family member,                                                                 As a partner in your recovery, you have a
        provider, or any other person, knowing that this     a. To be treated in the least restrictive clinically   responsibility to take part in meeting the goals
        could result in some unauthorized benefit to that        appropriate setting                                 that you and your provider set. The following list
        person or another interested party.                                                                         can help you, your provider, and everyone else
                                                             b. To give permission for your family members          involved in your care make sure that you get the
        If you think that a provider, an enrollee, or           or guardians to be involved in the planning of      most out of your treatment.
        any other person is involved with fraud and             your treatment
        abuse involving the NorthSTAR plan, report it                                                               1. You have the responsibility to
        immediately to ValueOptions® by calling our          c. To work as part of a team with your provider           learn and understand the rights
        Customer Service Department on our ACCESS               in deciding what behavioral health care is
                                                                                                                       you have under the NorthSTAR
        LINE at1-888-800-6799 or TDD 1-888-800-                 best for you, and
                                                                                                                       program. That includes the
        6792.
                                                             d. To say yes or no to the care recommended               responsibility:
        WHAT ARE MY RIGHTS?                                     by your provider.
                                                                                                                    a. To ask questions if you don’t understand your
                                                             5. You have the right to use each                         rights
        ValueOptions® believes that individuals who
        receive services in the NorthSTAR program are           available complaint process                         b. To call ValueOptions® ACCESS LINE at
        full partners in their mental health or substance       through ValueOptions® and                              1-888-800-6799 or TDD 1-888-800-6792 and
        abuse care. Certain rights are guaranteed to            through Medicaid and/or the                            inform a Clinical Care Manager when you
        you while you are receiving services under the          State. This includes the right:                        change your provider
        NorthSTAR program. You should be aware of
        these rights.                                        a. To make a complaint to ValueOptions® or to          c. To keep your scheduled appointments with
                                                                the State about your behavioral health care,           your provider
        1. You have the right to respect,                       your behavioral health provider, or about
           dignity, privacy, confidentiality,                    ValueOptions®.                                      d. To cancel appointments at least 24 hours in
           and non-discrimination.That                                                                                 advance, or as soon as you know you cannot
                                                             b. To get a timely answer to your complaint, and          keep them, so that your provider can use that
           includes the right:
                                                                                                                       time to give someone else care.
                                                             c. For Medicaid-eligible-enrollees to ask for
        a. To be treated fairly and with respect, and
                                                                and receive a Fair Hearing, or for Non-             e. To use a NorthSTAR provider for all but
        b. To know that your medical records and what           Medicaid-enrollees to ask for a review by an           emergency room care in an emergency or
           you tell your providers will be kept private         Independent Review Organization (IRO).                 life or health threatening situation
           and confidential, and not shared without your
           written permission.                6. You have the right to timely                                       f. To understand when you should and should
                                                 access to care that does not                                          not go to the emergency room
        2. You have the right to a reasonable    have any communication or
                                                                                                                    g. In all but emergency situations, to call
           opportunity to choose a mental        physical access barriers. This
                                                                                                                       ValueOptions® or the provider you wish to
           health or substance abuse             means that you have the right                                         use to find out if that provider is a NorthSTAR
           provider from the ValueOptions®       to get in and out of a behavioral                                     provider.
           NorthSTAR network of providers,       health provider’s office, with no
           and to change that provider if you    barriers to access if you have a                                   h. To abide by the NorthSTAR policies and
           choose to do so. That includes        disability that limits your mobility,                                 procedures, and, if you do not understand
           the right to be informed about        in accordance with the Americans                                      the policies and procedures, to call
           how to choose and change your         with Disabilities Act. This includes                                  ValueOptions® or your provider to have them
                                                                                                                       explained to you.
           provider.                             the right:
        3. You have the right to ask                         a. To have telephone access to a behavioral            2. You have the responsibility to
           questions and get answers about                      health professional 24 hours a day, 7 days             share information about your
           anything you don’t understand.                       a week to obtain any needed emergency or               mental health or substance abuse
           This includes the right:                             urgent care,                                           status with your provider, and to
                                                                                                                       become fully informed about the
                                                             b. To have someone interpret for you if you
        a. To have your provider explain your                                                                          different types of treatment you
                                                                need information in another language,
           behavioral health care needs to you and                                                                     can get for your disorder. This
                                                                both when you call ValueOptions® or your
           talk to you about the different ways your                                                                   includes the responsibility to help
                                                                provider, and when you go to see your
           behavioral health care problems can be                                                                      your behavioral health provider
                                                                provider. Interpreters include people who
           treated, and                                                                                                get your medical records from
                                                                can speak in your native language, assist
        b. To be told why care or services were denied          with a disability, or help you understand              past providers.
           and not given when you or your provider              information you need to make sure you get
           requested them.                                      the care you need.                                  3. You have the responsibility to
                                                                                                                       actively participate in decisions
        4. You have the right to consent or                  c. To be given an explanation that you can                relating to who your provider
                                                                understand about the ValueOptions®                     is, what services you want from
                                                                NorthSTAR plan rules, including what                   that provider, and what type of
                                                                services you can get and how to get them.
                                                                                                                       care you get. This includes the



         8


c.VO_Northstar.indd Sec1:8                                                                                                                                    1/27/09 1:00:17 PM
        ValueOptions® NorthSTAR Member Information

           responsibility to make personal                   If your family member calls, ValueOptions® will      The State Legislature has developed forms for
           choices and to take action to                     keep all information about your case confidential,    both types of Advance Directives. These forms
           maintain your behavioral health.                  but we can answer general questions about the        are simple to complete, and you are not required
                                                             NorthSTAR plan and services.                         to have to have a lawyer, even though Advance
           It also includes the responsibility
                                                                                                                  Directives are legal forms.
           to:                                               We can help you find special programs for family
                                                             members including:                                   It is a good idea to discuss what might go in an
        a. Work as a team with your provider in
                                                                                                                  Advance Directive with your doctor or provider;
           deciding what care is best for you                • Educational programs for family members            however, your doctor or provider is not allowed
                                                               to help them learn about mental illness and        to help you complete an Advance Directive.
        b. Understand how the things you do can affect
                                                               substance abuse
           your behavioral health
                                                                                                                  If you have an Advance Directive, it is a good
                                                             • Support groups for family members                  idea to tell your Provider, and to give a copy to
        c. Do your best to stay healthy, and
                                                                                                                  your provider. You or your provider should call
                                                             Your provider can also help you find resources        ValueOptions® ACCESS LINE at 1-888-800-6799
        d. To treat behavioral health providers and staff
                                                             for education and support for your family.           or TDD 1-888-800-6792 and speak to a Clinical
           with respect
                                                                                                                  Care Manager so that the information about your
                                                             There are listings of groups and community
        DO YOU OFFER PREVENTION OR                                                                                Advance Directive can be put in your record.
                                                             resources on page 10 of this handbook.
                                                                                                                  This way, in an emergency, your wishes for the
        EDUCATION PROGRAMS?                                                                                       type of treatment you want, or do not want, can
                                                             ARE THERE ANY SELF-HELP OR
        The best time to take care of a problem is before                                                         be respected.
                                                             CONSUMER-RUN PROGRAMS?
        it gets so big that you need to see a doctor. In
                                                                                                                  A Living Will is a special type of Medical Advance
        other words, prevention is the best medicine.        ValueOptions® believes that everyone who             Directive that tells your family members and
                                                             receives mental health or substance abuse
        Our prevention, education, and outreach                                                                   doctors what you want them to do about medical
                                                             services should be able to live the fullest life
        programs can help you find support groups and                                                              procedures that would prolong your life if you
                                                             possible. Sometimes, people with a behavioral
        community programs in your area. We attend                                                                are unable to tell them yourself.
                                                             health problem want to develop their own
        many community events and hold or sponsor            programs to help themselves and others
        workshops to provide information that can                                                                  For more information about Advance
                                                             who have similar problems. These programs,
        be helpful to you or your family. We also have       called Consumer-run Programs, are used with
        tipsheets and other information that can help        professional mental health or substance abuse             Directives and Living Wills, call
        you with everyday problems like:                     programs. Together, professional services
        • Addiction
                                                             and Consumer-run Programs can help people               ValueOptions® ACCESS LINE at
                                                             recover a meaningful life.
        • Anger and Child Discipline
        • Dealing with Anger                                 ValueOptions®       sponsors       Consumer-run                  1-888-800-6799 or
        • Good Parenting                                     Programs, self-help groups, and drop-in
        • Helping Kids Like Themselves                       centers. We also offer technical assistance to           TDD 1-888-800-6792 and ask to
        • HIV and AIDS                                       consumer groups who want to build their own
        • Hyperactive Children                               self-help groups. To get information about these
        • Preventing Relapse                                 programs, or to locate the ones near you, call       speak to a member of the Prevention,
        • Understanding Stress                               ValueOptions® ACCESS LINE at 1-888-800-
                                                             6799 or TDD 1-888-800-6792.                               Education, and Outreach Staff.
        ValueOptions® believes that healthy communities
        produce healthy families. We work with many
                                                             WHAT ARE ADVANCE
        community organizations to address issues that
        impact the mental health of the people who live in   DIRECTIVES?
        the NorthSTAR area. If you would like information
                                                             Advance Directives are legal papers you prepare
        on a special subject or about problems you may
                                                             while you are healthy. Advance directives give
        be facing, please call the ACCESS LINE at 1-888-
                                                             instructions to those who might treat you in
        800-6799 and ask to speak to our Prevention,
                                                             the future if you are unable to make decisions
        Education, and Outreach Department. You can
                                                             about your care due to your illness. Advance
        also ask your provider for information about your
                                                             Directives are a way for you to still be a partner
        mental health or substance abuse, or about
                                                             in your health care, even if you are not able to
        handling the problems that you and your family
                                                             make decisions.
        face in everyday life.
                                                             Advance Directives say what types of care
        WHAT ABOUT PROGRAMS FOR                              you do or do not want. There are two types of
        FAMILY MEMBERS?                                      Advance Directives:

        Families play an important role in a person’s        • Medical Advance Directives, which tell
        recovery. We encourage family members to               your family and providers about your
        become involved in the treatment and recovery          wishes in case you become disabled by a
        of their loved one. Family members can call            medical problem and are unable to make
        ValueOptions® ACCESS LINE at 1-888-800-6799            decisions. An example would be if you were
        or TDD 1-888-800-6792 for information on the           unconscious.
        NorthSTAR program, how to get services for their     • Psychiatric or Mental Health Advance
        family member, or how to resolve a complaint           Directives, which tell doctors and family
        about a provider, services, or ValueOptions®.          members what your wishes are if you
                                                               become disabled by a psychiatric illness.


                                                                                                                                                                 9


c.VO_Northstar.indd Sec1:9                                                                                                                                  1/27/09 1:00:18 PM
        ValueOptions® NorthSTAR Member Information

                                                                                                                                                     II. How We May Use Your Protected Health
        HOW CAN I FIND OTHER                                                                                                                             Information and Share It With Others
        COMMUNITY RESOURCES?
                                                                                                                                                     We use PHI and share it with others for a variety
                                                                                                                                                     of reasons. Examples of the types of persons

        W
                    e have listed some excellent community resources below. Our Customer Service
                    Representatives or our Prevention, Education, and Outreach staff can give you additional                                         who have access to your PHI are our customer
                    resources if you call our ACCESS LINE at 1-888-800-6799 or TDD 1-888-800-6792. The                                               service representatives, our care managers, our
        North Texas Behavioral Health Authority (NTBHA) can also help you with resources if you call them                                            medical professionals, our claims administration
        at toll free at 1-877-653-6363, or go to their website www.ntbhatx.org. The Mental Health Association                                        staff, your group health plan, if it complies with
        of Greater Dallas and NAMI Dallas, listed below, can also provide lists of support groups and other                                          the law, and public authorities that are permitted
        resources in the area.                                                                                                                       access under the law. Sometimes we must have
                                                                                                                                                     your written agreement to share PHI. Sometimes
        Aids Arms, Inc. .............................................................................................................214/521-5191    we are allowed by law to use or share your
                                                                                                                                                     PHI without your written agreement. Here are
        Al-Anon Information Service .........................................................................................214/363-0461            examples of how we use and share PHI.
        Alcoholics Anonymous, Dallas .....................................................................................972/239-4599
                                                                                                                                                     For treatment: We may disclose your PHI to
        The ARC of Dallas ........................................................................................................214/634-9810       caregivers who are involved in providing your
                                                                                                                                                     health care or Employee Assistance Program
        Battered Womens Hotline .............................................................................................214/941-1991            (EAP) services. For example, your PHI may
                                                                                                                                                     be shared with the health professional that is
        BRAIN (North TX Brain Injury Resource & Information Network, Inc.) (metro) .............817/477-3300                                         treating you.

        Community Helpline (for information on a wide array of needs) .....214/ 379-HELP or 214/379-4357                                             For payment: We may use and share your PHI
                                                                                                                                                     to pay claims from the health professionals who
        Depressive and Bipolar Support Alliance (metro) ........................................................817/654-7100
                                                                                                                                                     have provided services to you. We may also use
        Deaf Action Alliance(TDD) ............................................................................................214/521-0407           and share your PHI to obtain payment for our
                                                                                                                                                     services. For example, we may release portions
        Mental Health Association of Greater Dallas ................................................................214/871-2420                     of your PHI to a state Medicaid agency or to
                                                                                                                                                     another insurance company that provides your
        NAMI Dallas ..................................................................................................................214/350-7196   coverage. We may also use your PHI, along with
                                                                                                                                                     the PHI of many others, to set our premiums.
        NAMI Collin County ..................................................................(972) 922-5095 or info@namicco.org
                                                                                                                                                     For health care operations: We may use and
        Obsessive-Compulsive Disorder Support Group .........................................................972/278-0318
                                                                                                                                                     share your PHI to operate our health plans, EAP
        Recovery, Inc ................................................................................................................214/904-0296   programs, and other programs. For example,
                                                                                                                                                     we may use your PHI in deciding whether
        Salvation Army ..............................................................................................................214/688-4494    you are eligible for specific services, or share
                                                                                                                                                     your PHI with other professionals involved
        Texas Narcotics Anonymous ......................................................................................888/NAWORKS                  in your care. We may combine and analyze
                                                                                                                                                     data from different sources so that your health
        United Way of Greater Dallas Help Line .......................................................................214/379-4357                   plans and treating professionals can receive
                                                                                                                                                     information about the products and services
        United Way of Greater Dallas Hispanic Help Line ........................................................214/379-4357
                                                                                                                                                     you are receiving in order to better coordinate
                                                                                                                                                     your care. Unless you provide us with different
                                                                                                                                                     directions, we may send appointment reminders
        WHAT ARE MY                                                            called “Protected Health Information” (“PHI”).                        and other similar information to your home. We
                                                                               We are required to protect PHI that we have                           may also send you information about treatment
        PRIVACY RIGHTS?                                                        received or created, and to give you this Notice                      alternatives and health-related benefits. We may
                                                                               about our privacy practices. We may receive PHI                       also use your PHI in studying the quality of the
                    VALUEOPTIONS®’ NOTICE OF                                   from sources other than you through a paper or                        health care services provided, or share your PHI
                       PRIVACY PRACTICES                                       electronic inquiry to your group health plan or its                   with our accountants or attorneys for audits or
                                                                               business associates, your other health insurance                      litigation. If we are providing health benefits to
              THIS NOTICE DESCRIBES HOW MEDICAL                                companies, your providers, or other available                         you under an employer-sponsored group health
             INFORMATION ABOUT YOU MAY BE USED                                 databases. This Notice explains how, when                             plan, we may disclose your PHI to the sponsor
             AND DISCLOSED AND HOW YOU CAN GET                                 and why we may use or share your PHI. In most                         of the plan.
              ACCESS TO THIS INFORMATION. PLEASE                               cases, we must use or share only the minimum
                      REVIEW IT CAREFULLY                                      necessary PHI to accomplish a task. The law has Individuals involved in your care or payment for
                                                                               special protections for some kinds of information, your care: We may release PHI about you to a
              If you have any questions, please contact                        including substance abuse information.              friend or family member who is involved in your
                  ValueOptions® at 1-888-800-6799 or                                                                               medical care. We may also give information to
                        TDD 1-888-800-6792.                                    We are required to follow the privacy practices someone who helps pay for your care.
                                                                               described in this Notice, but we may change our
        I.    How we Safeguard Your Protected                                  privacy practices and this Notice at any time. When required by law: We will share PHI about
              Health Information.                                              If we make changes, we will put a new Notice you when required by federal, state or local law.
                                                                               on our Website at www.ValueOptions.com. You We may share PHI when a law requires us to
        Your individual information about your past,                           may request a copy of the new Notice by calling report information about suspected abuse,
        present, or future health, the health care you                         the customer service number in your member neglect or domestic violence, or relating to
        receive, or the payment for the health care is                         materials or handbook.



         10


c.VO_Northstar.indd Sec1:10                                                                                                                                                                    1/27/09 1:00:18 PM
        ValueOptions® NorthSTAR Member Information

        suspected criminal activity. We must also share       • In emergency circumstances to report a            that we cannot disclose. If we deny your
        PHI with authorities that monitor our compliance        crime, the location of the crime or victims;      request for changes, we will tell you in writing
        with privacy requirements.                              or the identity, description or location of the   the reasons for denial and explain your rights to
                                                                person who committed the crime.                   have your request and our denial, together with
        For public health activities: We may share PHI                                                            any statement of disagreementmade part of your
        when we are required to collect information           By law we must have your written permission (an PHI. If we approve the request for changes, we
        about disease or injury, or to report information     “authorization”) to use or give out your PHI for will change the PHI, and tell you and others that
        to a public health authority.                         any purpose that is not set out in this Notice. You need to know, about the change.
                                                              may take back (“revoke”) your written permission
        For health oversight activities: We may share         at any time, except if we or our subcontractors To find out what disclosures have been made:
        PHI with an agency responsible for monitoring         have already acted based on your permission.        You have the right to get a list of the disclosures
        the health care system for activities authorized                                                          we made of your PHI, including the date, the
        by law. These oversight activities include, for       IV. Your Rights Regarding Your Protected            person receiving the PHI and the purpose of the
        example, audits, investigations, inspections and          Health Information.                             disclosure. This list will not include disclosures
        licensing.                                                                                                for treatment, payment or health care operations,
                                                              You have the following rights relating to your PHI. any release of information we made to you or to
        Relating to decedents: We may share PHI               You may exercise these rights by contacting those you authorized, your family, or any release
        relating to an individual’s death with coroners,      ValueOptions® at 1-888-800-6799.                    to national security or intelligence authorities. The
        medical examiners or funeral directors, and to                                                            list will not include any disclosures made before
        organ procurement organizations relating to           To request restrictions on uses or sharing with April 14, 2003 and may not include disclosures
        organ, eye, or tissue donations or transplants.       others: You have the right to ask us to limit how that law enforcement or health authorities asked
                                                              we use or share your PHI. We will consider your us not to list. To request this list, you must send
        For research purposes: In certain circumstances,      request, but we don’t have to agree to it. If we do your request in writing as indicated in your
        and under supervision of a privacy board, we          agree to restrictions, we will put the agreement member materials. We will respond to your
        may share PHI in order to assist medical or           in writing and follow it, except in emergency written request for a list within a period required
        psychiatric research.                                 situations. We cannot agree to limit the uses or by law. You can request a list of disclosures
                                                              sharing of information that are required by law.    going back up to six years but no earlier than
        To prevent threats to health or safety: In order to                                                       April 14, 2003. There will be no charge for one
        avoid a serious threat to health or safety, we may    To choose how we contact you: You have the list each year.There may be a charge for more
        share PHI with law enforcement or other persons       right to ask that we communicate with you than one list per year.
        who might prevent or reduce the threat of harm.       about medical matters in a certain way or at a
                                                              certain location. For example, you can ask that To receive this notice: You have a right to receive
        For specific government functions: We may              we only contact you at work or by mail. To make a paper copy of this Notice and/or an electronic
        share PHI of military personnel and veterans          a request regarding how we communicate with copy by email upon request.
        in certain situations, with correctional facilities   you, you must make your request in writing as
        in certain situations, with other government          indicated in your member materials. We will V. How to Complain about our Privacy
        programs for eligibility and enrollment, and for      agree to your request as long as it is reasonable        Practices:
        national security reasons.                            for us to do so.
                                                                                                                  If you think we may have violated your privacy
        Lawsuits and disputes: If you are involved in a       To inspect and copy your PHI: You have a rights, or you disagree with a decision we
        lawsuit or dispute, we may disclose PHI about         right to see and copy your protected health made about access to or changes to your PHI,
        you in response to a court or administrative          information if you put your request in writing you should follow the appeal instructions we
        order. We may also disclose PHI about you in          as directed in your member materials. We will will give you. You may file a complaint at the
        response to a subpoena, discovery request or          respond to your request within the time required number listed in your member materials. You
        other lawful request by someone else involved in      by law. If we deny your request, we will give also may file a complaint with the Office for Civil
        the dispute, but only if efforts have been made       you written reasons for the denial and explain Rights, U.S. Department of Health and Human
        to tell you about the request (which may include      your appeal rights. In certain situations, we may Services, 1301 Young Street, Suite 1169, Dallas,
        written notice to you) or to obtain an order          deny access to some parts of your PHI and you TX 75202. Voice Phone (214) 767-4056. FAX
        protecting the information requested.                 cannot appeal that decision. We will not provide (214) 767-0432. TDD (214) 767-8940. We will
                                                              access to psychotherapy notes, information not discriminate against you in any way because
        Law enforcement: We may release PHI if asked          we collect for legal actions, or any lab test you file a complaint.
        to do so by a law enforcement official:                information protected by law, and you can’t
                                                              appeal those decisions. If you want copies of
        • In response to a court order, subpoena,             your PHI, a charge for copying may be required,
          warrant, summons or similar process;                depending on your circumstances. You have a
                                                              right to choose to get a summary instead of a
        • To identify or locate a suspect, fugitive,          copy of the whole record.
          material witness, or missing person;
                                                              To request changes or corrections of your PHI:
        • About the victim of a crime if, under certain       If you believe that there is a mistake or missing
          limited circumstances, we are unable to             information in your PHI, you may request that we
          obtain the per-son’s agreement;                     correct or add to the record. You must submit
                                                              your request in writing as indicated in your
        • About a death we believe may be the result          member materials, along with a reason that
          of criminal conduct;                                supports your request. We will respond within the
                                                              time required by law. We may deny the request
        • About criminal conduct at a hospital; and           if we determine that the PHI: (i) is correct and
                                                              complete; (ii) was not created by us and/or is not
                                                              part of our records, or (iii) is a type of information


                                                                                                                                                                  11


c.VO_Northstar.indd Sec1:11                                                                                                                                    1/27/09 1:00:18 PM
        ValueOptions® NorthSTAR Member Information




                 WHAT IF I DON’T
                 UNDERSTAND THE
                 INFORMATION IN THIS BOOK?
                 On the next pages we tell you what some of the words and phrases we use in this book
                 mean. If you need help understanding this handbook, or if you have any questions about
                 what is in this book, please:

                 • Call our ACCESS LINE at 1-888-800-6799 or TDD 1-888-800-6792 for help, or to
                   speak to someone in your own language, or

                 • Call or visit your provider for help




        WHAT DOES THAT                                      Confidentiality: A law that protects a                 Family:     To determine financial eligibility for
                                                            person’s personal and behavioral health               NorthSTAR by determining family income, family
        WORD MEAN?                                          treatment information from becoming public.           is defined as a spouse (whether or not that
                                                            People who take care of the client don’t tell other   spouse is living in the home) and children under
        ACCESS LINE:          The toll-free number you      people what they know about the client unless         age 18. The income of parents is not counted for
        can call to get mental health and/or substance      the client says that it is okay.                      persons over 18, even if that person lives with
        abuse care, help, or information about this plan.                                                         parents.
        The number is 1-888-800-6799 or TDD 1-888-          Copay:       A small fee that some enrollees pay
        800-6792.                                           for services they receive. Copays are based on        Formulary: A list of medications pre-
                                                            eligibility and consumer and family income.           approvedby the Texas Department of State
        Appeal:     If you file a complaint and it is                                                              Health Services that can be prescribed for
        decided in a way that you are not happy with,       Crisis Stabilization: A short-term,                   eligible people receiving Medicaid and non-
        you may appeal the decision by making a written     intensive type of treatment offered to enrollees      Medicaid health care services.
        request that a professional at the ValueOptions®    in the event of a crisis. It involves individual
        Service Center review the original decision. This   assessment, follow-up, and referral to longer-        HIPPA: The Health Insurance Portability and
        professional will then decide whether to change     term treatment if necessary.                          Accountability Act (HIPAA) is a federal law.
        the original decision. You can also ask an                                                                This federal law and state legislation gives you
        independent reviewer to go over the decision.       Early Intervention:       Specialized services        important rights. The most important right in the
                                                            for children ages 3-5 including child/family          law is the privacy of your health information.
        Assessment: The clinical process of looking         assessment, play therapy, parent counseling,
        at a person’s mental health or substance abuse      and parent educational training.                      Managed Care: A system of providing care
        and medical history, his or her functioning,                                                              that helps you to find the right care from the right
        relationships, and development to determine his     Eligible Client:    A person who can get              provider (a counselor, doctor or hospital) as
        or her need for treatment.                          behavioral health services if they meet               soon as possible.
                                                            specific financial and behavioral health criteria
        Behavioral Health Services: Services                established by TD-SHS.                                Medicaid:     A program that pays for health
        that help people think, feel, and act in healthy                                                          care for people who might not otherwise be able
        ways, sometimes called mental health,               Emergency       Behavioral           Health           to receive health care. People with disabilities,
        substance abuse or chemical dependency                                                                    people who are blind, and needy families with
                                                            Condition: Any condition that, in the opinion
        treatment services. These services can also                                                               children may receive Medicaid so that their
                                                            of a prudent lay person possessing an average
        help people stop drinking and using drugs.                                                                physical health and mental health needs can be
                                                            knowledge of medicine and health, requires
                                                                                                                  met.
                                                            immediate medical attention without which an
        Complaint:      A verbal or written statement       individual would present a danger to themselves
        expressing your unhappiness with a decision or      or others, or that renders individuals incapable      Medication Management: A visit with
        service from ValueOptions® or your provider.        of controlling, knowing, or understanding the         a psychiatrist to decide if medication is an
                                                            consequences of their actions.                        appropriate treatment, and on going visits
                                                                                                                  to make sure the medication is helping the
                                                                                                                  behavioral health condition.
                                                            Enrollee:     A person who is enrolled in
                                                            NorthSTAR.




         12


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        ValueOptions® NorthSTAR Member Information

        New Generation Medication: New                       Respite: Services provided to family members
        generation anti-psychotic medications, also          of a person receiving services to help allow
        called atypicals, such as Risperidone, that may      the consumer to function as independently as
        be more effective and have fewer side effects for    possible. Services may include short-term
        some patients.                                       residential services outside of the home,
                                                             providing a place for the consumer to go during
        North Texas Behavioral                   Health      the day, or having respite staff come to the
        Authority (NTBHA): The local         behavioral      home.
        health authority for the NorthSTAR service area.
        NTBHA will be responsible for planning, policy       SPN:    Specialty Provider Network; a network
        development, coordination, and oversight of          of providers within ValueOptions® NorthSTAR
        NorthSTAR mental health and substance abuse          network. Each of these providers has a lot of
        services. You can call them at 1-877-653-6363.       experience working with severely mentally ill
                                                             individuals. SPN providers run clinics in the
        NorthSTAR Program:               Behavioral Health   NorthSTAR area.
        State of Texas Access Reform Program covering
        publicly funded mental health, substance abuse,      Texas Health Steps (THSTEPS):             The
        and chemical dependency treatment services           name adopted by the State of Texas for the
        for Collin, Dallas, Ellis, Hunt, Kaufman, Navarro,   federal Early, Periodic Screening, Diagnosis
        and Rockwall Counties. The Texas Department          and Treatment (EPSDT) program. It includes the
        of State Health Services manage NorthSTAR.           state’s Comprehensive Care Program extension
                                                             to EPSDT.
        Out of Area Care:       The behavioral health
        services you receive when you are out of the         TDSHS:     Texas Department of State Health
        NorthSTAR service area.                              Services

        Peer or Family Advocate: A person                    Therapeutic Foster Care:             Specialized
        who can help families receive services, resolve      living arrangements for children or adolescents
        complaints, or do other things to ensure you and     with serious emotional disturbances who are
        your family are receiving the best possible care.    unable to receive needed services while living
                                                             with their parents or primary caregivers.
        Primary Care Physician (PCP): A
        physician or provider who has agreed with TDH           We understand mental
        or a STAR HMO to provide a medical home to
        Medicaid Enrollees and who is responsible for
                                                             health and substance abuse
        providing initial and primary care to patients,      problems, and we are here to
        maintaining the continuity of patient care, and       help you with any problems
        initiating referral for care.
                                                                    you may have.
        Prevention, Education & Outreach
        (PE&O): A recovery-focused program that
        teaches you to make healthy choices and deal
        with problems before they get out of control.

        Provider: A counselor, doctor, mental health
        treatment professional, or treatment center that
        has agreed to provide behavioral health services
        through ValueOptions®.

        Rehabilitative Services:             Services to
        help consumers develop the skills they need for
        recovery in order to function as independently
        as possible and to keep up a support network.
        Services include improvement of communication
        and relationship skills, medication and symptom
        management, skills training related to household
        tasks, using transportation, managing money,
        using community services, and making choices
        for the use of leisure time.

        Residential        Treatment         Center
        (RTC): A facility such as a hospital or health
        care organization that provides psychiatric,
        drug abuse, or alcoholism services in a less
        structured environment than that of an acute
        inpatient program.



                                                                                                                   13


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        ValueOptions® NorthSTAR Member Information



        How to Read Our Provider Listings                                                  Como Leer Nuestra Lista de Proveedores

                                                                Example/Ejemplo

        Alphabetical listing of counties----------------------------------Collin------------------------------------Lista alfabetica de Condados

        Provider’s name and degree ----------------------------Smith,JohnA.,PhD------------------Nombre y titulo escolar del proveedor

        Street address-----------------------------------------------123 Street Ste.#A --------------------------------------------------------Domicilio

        City, state, zip code --------------------------------------Town, State 000000 ----------------------------Ciudad, Estado, Zona Postal

        Office phone number ----------------------------------- ---(123) 456-7890 -------------------------Numero de Telefono de la Oficina

        Age group provider treats ---------------------------------CHILD ADULT-------------Grupos de edades que el proveedor ayuda

        Foreign language(s) spoken-----------------------------------Spanish ---------------------------------Idioma(s) extranjeros hablados

        Discipline (for practitioners) --------------------------------------------------------------------------------Disciplina (para profesionales)

        Psychiatrist -----------------------------------------------------------MD -----------------------------------------------------------------Psiquiatra

        Licensed Master Social Worker                                                Trabajador(ra Social con Maestria y Licenciatura -
         Advanced Clinical Practitioner ------------------------------LCSW--------------------------------------ProfesionalAvanzadaClínica

        Psychologist --------------------------------------------------------PhD---------------------------------------------------------------Psicolgo(ga)

        Licensed Professional Counselors ---------------------------LPC ----------------Consejeros(ras) Profesionales con Licenciatura

        Mental Health Individual Provider ------------------------------Proveedor de Servicios Individuales de Dependencia Química

        Hospitals and other facilities -----------------------------------------------------------------------------------------------------------Hospitales

               Outpatient Clinic -------------------------------------------------------------------------------Clínicas para Pacientes Externos

               Psychiatric Facility --------------------------------------------------------------------------------------------Facilidad Psiquiátrica

               Chemical Dependency Facility ---------------------------------------------------------Facilidad de Dependencia Química

               General Hospital -----------------------------------------------------------------------------------------------------Hospital General

               Outpatient Services --------------------------------------------------------------------------Servicios para Pacientes Externos

               Community Mental Health Center -----------------------------------------------------Centro Comunitario de Salud Mental




         14


c.VO_Northstar.indd Sec1:14                                                                                                                            1/27/09 1:00:19 PM
        ValueOptions® NorthSTAR Pharmacy Network                                               Proveedores Contratados por ValueOptions® NorthSTAR

        NorthSTAR 340B SPN locations to Designated Pharmacy                                                            What is 340B? See Page 6.
        Match pharmacy location with the clinic location in the column to the right.


        SPN (Special Provider                                                          SPN (Special Provider
        Network) Clinic                       Pharmacy                                 Network) Clinic                  Pharmacy
        PROVIDENCE OF TEXAS                   Kroger 528                               Adapt of TX - Corsicana          P & S REXALL PHARMACY
        (Main Office)                          4142 Cedar Springs                       800 N. MAIN ST. Ste. D           829 N MAIN
        8625 King George Dr Ste 120,          Dallas, TX 75219                         Corsicana, TX 75110              CORSICANA, TX 75110
        Dallas, TX 75235                      (214) 599-9859                           877-872-1011                     (903) 874-5691
        (214) 631-7002
                                                                                       Adapt of TX - McKinney           Kroger 488
        Youth Advocate Programs               Ravens Corner Pharmacy                   2300 W. WHITE AVE, Ste. 104      707 W University Dr
        210 W. Tenth Street, Suite 201        500 W JEFFERSON BLVD,                    McKinney, TX 75071               McKinney, TX 75069
        Dallas, TX 75208                      Dallas TX 75208                          214-544-1887                     972-548-9633
        (214) 943-6500                        (214) 946-1700
                                                                                       Life Path Systems                Kroger 488
        Centro De Mi Salud (Bilingual)        Ravens Corner Pharmacy                   1416 N CHURCH ST                 1707 W University Dr
        628 Centre Street                     500 W JEFFERSON BLVD,                    McKinney, TX 75069               McKinney, TX 75069
        Dallas, TX 75208                      Dallas TX 75208                          972-562-0190                     972-548-9633
        (214) 941-0798                        (214) 946-1700
                                                                                       Lakes Regional - Greenville      MCGAUGHEY MEDICINE CHEST
        Adapt Of Texas Waxahatchie            The Prescription Shop                    4200 Stuart St.                  3001 JOE RAMSEY BLVD,
        1311 Ferris Ave                       120 S. Grand Ave., Ste: 1                Greenville, TX 75402             GREENVILLE, TX 75401
        Waxahachie, TX 75165                  Waxahachie, TX 75165                     903-455-3987                     (903)455-2180
        (972) 935-9700                        (972) 938-2642
                                                                                       PROVIDENCE OF TEXAS              MEDICATION STATION
        Dallas Metro Care Outpatient          Atlshuler Adult OP Clinic Dallas         305 W. Mulberry                  700 W HWY 243
        Clinic - Atlshuler                    County MHMR Pharmacy                     Kaufman, TX 75142                KAUFMAN, TX 75142
        4645 Samuell Blvd                     4645 Samuell Blvd                        972-932-8002                     1-800-297-7936
        Dallas, TX 75228                      Dallas, TX 75228
        (214) 275-7393                        (214) 275-7393                           Adapt/TX - Kaufman               MEDICATION STATION
                                                                                       301 W. Mulberry                  700 W HWY 243
        ABC Behavioral Health                 Atlshuler Adult OP Clinic Dallas         Kaufman, TX 75142                KAUFMAN, TX 75142
        4600 Samuell Blvd                     County MHMR Pharmacy                     972-932-4157                     1-800-297-7936
        Dallas, TX 75228                      4645 Samuell Blvd
        (214) 275-8500                        Dallas, TX 75228                         LAKES REGIONAL                   BASS-RUTLEDGE DRUG CO
                                              (214) 275-7393                           (MAIN OFFICE)                    201 W. MOORE AVE,
                                                                                       400 AIRPORT RD.                  TERRELL, TX 75160
        Dallas Metro Care Outpatient          Pathways Adult OP Clinic -               Terrell, TX 75160                (972)563-3327
        Clinic - Pathways                     Dallas County MHMR Pharmacy              972-524-4159
        1380 Riverbend Dr. Ste 1340-P,        1380 Riverbend Dr.
        Dallas, TX 75247                      Dallas, TX 75247                         Adapt of TX - Plano              KROGER PHARMACY #34581
        (214) 743-6188                        (214) 743-1229                           900 E. Park, #155                2925 CUSTER RD
                                                                                       Plano, TX 75074                  PLANO, TX 75075
        Child & Family Guidance -             Kroger 528                               214-544-1887                     (972) 612-1864
        Main Office                            4142 Cedar Springs
        8915 HARRY HINES BLVD                 Dallas, TX 75219                         Child & Family Guidance          KROGER PHARMACY #35423
        Dallas, TX 75235                      (214) 599-9859                           4031 W Plano Pkwy, Ste. 211      2400 PRESTON RD
        (214) 351-3490                                                                 Plano, TX 75074                  PLANO, TX 75093
                                                                                       972-612-5989                     (972)596-5375
        Adapt of TEXAS - Dallas               Pathways Adult OP Clinic - Dallas
        5701 MAPLE AVE. STE 300               County MHMR Pharmacy                     Life Path Systems                LIFE PATH PHARMACY
        Dallas, TX 75235                      1380 Riverbend Dr.                       (Main Office)                     3920 Alma Dr
        214-905-0595                          Dallas, TX 75247                         3920 ALMA DR                     Plano, TX 75023
                                              (214) 743-1229                           Plano, TX 75023                  469-467-8629
                                                                                       972-422-5939
        Dallas Metro Care Outpatient          Lancaster Adult OP Clinic - Dallas
        Clinic - Lancaster                    County MHMR Pharmacy                     Child & Family Guidance          KROGER PHARMACY #35209
        3330 S. Lancaster Rd                  3330 S Lancaster Rd.                     1035 A MILITARY PKWY             525 N GALLOWAY
        Dallas, TX 75216                      Dallas, TX 75216                         Mesquite, TX 75149               MESQUITE, TX 75149
        214-371-6639                          (214) 371-6639                           972-285-8834                     (972) 289-1300

        Dallas Metro Care Outpatient          Westmoreland Adult OP Clinic -           LIFENET COMMUNITY                Kroger Pharmacy 511
        Clinic - Westmoreland                 Dallas County MHMR Pharmacy              BEHAVIORAL HEALTHCARE            10677 E Northwest Hwy,
        1350 N Westmoreland                   1350 N. Westmoreland                     10405 E Northwest HwySte. 100    Dallas, TX 75238
        Dallas, TX 75211                      Dallas, TX 75211                         Dallas, TX 75238                 (214) 553-0997
        214-330-0036                          (214) 330-0036                           214-221-5433




         ●   Accepting Current Patients Only, ▲ Accepting Referrals                                                                                 15


c.VO_Northstar.indd Sec1:15                                                                                                                      1/27/09 1:00:19 PM
        ValueOptions® NorthSTAR Pharmacy Network                              Proveedores Contratados por ValueOptions® NorthSTAR

        Non-Indigent Pharmacy                                                               Kroger Pharmacy
        Provider by County                     DALLAS COUNTY                                5666 E. Mockingbird
                                                                                            Dallas, TX 75206
                                                                                            214-826-2967
                                             Kroger Pharmacy
           COLLIN COUNTY                     3770 Beltline Road                             Apothecary Shop
                                             Addison, TX 75001                              6303 Forest Park Road
        Kroger Pharmacy                      972-620-0349                                   Dallas, TX 75235
        1212 E Bethany, Drive                                                               214-357-8889
        Allen, TX 75002                      Kroger Pharmacy
        972-727-9395                         11925 Elam Road                                Kroger Pharmacy
                                             Balch Springs, TX 75180                        752 Wynnewood
        Kroger Pharmacy                      972-557-2567                                   Dallas, TX 75224
        1320 W. McDermott                                                                   214-942-3191
        Allen, TX 75013                      Kroger Pharmacy
        214-495-0204                         536 Centennial Blvd.                           Kroger Pharmacy
                                             Richardson, TX 75081                           9140 Forest Lane
        Kroger Pharmacy                      972-437-2478                                   Dallas, TX 75243
        4851 Legacy Drive
        Frisco, TX 75034                                                                    214-221-0978
                                             Kroger Pharmacy
        972-377-0251                         235 E. FM 1382                                 Kroger Pharmacy
        Kroger Pharmacy                      Cedar Hill, TX 75104                           N. Beckley Street
        7500 Preston at Stonebrook           972-291-0224                                   Desoto, TX 75115
        Frisco, TX 7534                                                                     972-224-3225
        972-377-0840                         Kroger Pharmacy
                                             10677 E. Northwest Highway                     Kroger Pharmacy
        Kroger Pharmacy                      Dallas, TX 75238                               200 W. Camp Wisdom Rd.
        1707 W. University                   214-553-0997                                   Duncanville, TX 75116
        McKinney, TX 75069                                                                  972-298-6255
        972-548-9633                         Westmoreland Adult OP Clinic
                                             1350 N. Westmoreland                           Kroger Pharmacy
        Kroger Pharmacy
                                             Dallas, TX 75211                               2770 Valwood Parkway
        2901 So. Lake Forest Drive
        McKinney, TX 75070                   214-330-0036                                   Farmers Branch, TX 75234
        972-540-1172                                                                        972-620-7141
                                             Pathway Adult OP Clinic
        Kroger Pharmacy                      1380 Riverbend Drive                           Kroger Pharmacy
        2400 Preston Road                    Dallas, TX 75247                               1406 W. Walnut
        Plano, TX 75093                      214-743-1229                                   Garland, TX 75042
        972-596-5375                                                                        972-494-3306
                                             Kroger Pharmacy
        Kroger Pharmacy                      17194 Preston Road                             Kroger Pharmacy
        2925 Custer Road                     Dallas, TX 75248                               532 W. I-30
        Plano, TX 75075                      972-931-9371                                   Garland, TX 75043
        972-612-1864
                                                                                            972-226-1132
                                             Lancaster Adult OP Clinic
        Kroger Pharmacy
        3305 N Dallas Parkway                3330 S. Lancaster Road                         Kroger Pharmacy
        Plano, TX 75093                      Dallas, TX 75216                               6850 N. Shiloh Road
        972-608-4694                         214-371-6639                                   Garland, TX 75044
                                                                                            972-496-4503
        Kroger Pharmacy                      Kroger Pharmacy
        4017-14th Street                     4142 Cedar Springs                             Kroger Pharmacy
        Plano, TX 75074                      Dallas, TX 75219                               2525 I-20
        972-424-7529                         214-599-9861                                   Grand Prairie, TX 75052
        Kroger Pharmacy                                                                     972-988-1366
                                             Dallas Metrocare-Outpatient
        7100 Independence                    4645 Samuell Blvd                              Kroger Pharmacy
        Plano, TX 75025
                                             Dallas, TX 75228                               313 E. Spur 303
        972-491-2596
                                             214-275-7393                                   Grand Prairie, TX 75051
        Kroger Pharmacy                                                                     972-264-0311
        9700 Coit Road                       Ravens Corner
        Plano, TX 75025                      500 W. Jefferson                               Kroger Pharmacy
        214-705-9097                         Dallas, TX 75208                               514 S. Carrier Parkway
                                             214-946-1700                                   Grand Prairie, TX 75050
                                                                                            972-264-0301




                                                                ●
         16                                                         Aceptando solamente pacientes actuales, ▲ Aceptar las referencias



c.VO_Northstar.indd Sec1:16                                                                                                    1/27/09 1:00:19 PM
        ValueOptions® NorthSTAR Pharmacy Network                              Proveedores Contratados por ValueOptions® NorthSTAR

        Kroger Pharmacy
        2201 W. Grauwyler                                KAUFMAN COUNTY
        Irving, TX 75061
        972-790-5747
                                                      Bass-Rutledge
        Kroger Pharmacy                               201 W. Moore Ave
        3612 N. Beltline Road                         Terrell, TX 75160
        Irving, TX 75062                              972-563-3327
        972-252-6350
                                                      Medication Station
        Kroger Pharmacy                               700 W. Highway 243
        515 S. MacArthur Blvd.                        Kaufman, TX 75142
        Irving, TX 75060                              972-932-6855
        972-254-9105

        Kroger Pharmacy                                  NAVARRO COUNTY
        7505 N. MacArthur Blvd.
        Irving, TX 75063
                                                      P & S Rexall Pharmacy
        972-373-8158
                                                      829 N. Main Street
        Kroger Pharmacy                               Corsicana, TX 75110
        1919 Faithon P Lucas Blvd.                    903-874-5691
        Mesquite, TX 75181
        469-726-0013
                                                         ROCKWALL COUNTY
        Kroger Pharmacy
        3600 Gus Thomasson Rd                         Kroger Pharmacy
        Mesquite, TX 75150                            2935 Ridge Road
        972-270-2401                                  Rockwall, TX 75032
                                                      972-771-3208
        Kroger Pharmacy
        525 N. Galloway
        Mesquite, TX 75149
        972-289-1300

        Kroger Pharmacy
        160 N. Coit
        Richardson, TX 75080
        972-497-9339

        Kroger Pharmacy
        5190 Highway 78
        Sachse, TX 75040
        972-675-1066


             ELLIS COUNTY
        The Prescription
        120 S. Grand Ave., Ste: 1
        Waxahachie, TX 75165
        972-938-2642


             HUNT COUNTY
        McGaughey Medicine
        3001 Joe Ramsey Blvd.
        Greenville, TX 75401
        903-455-2180

        Save Mart
        276 Highway 34
        Quinlan, TX 75474
        903-356-2449

         ●   Accepting Current Patients Only, ▲ Accepting Referrals                                                           17


c.VO_Northstar.indd Sec1:17                                                                                                1/27/09 1:00:19 PM
        ValueOptions® NorthSTAR Provider Network                 Proveedores Contratados por ValueOptions® NorthSTAR

        Hospital Provider

           COLLIN COUNTY
        Medical Center of McKinney
        4500 Medical Center Dr.
        McKinney, TX 75069
        (972)547-8000
        Enrollment Site


           DALLAS COUNTY
        Hickory Trail Hospital
        2000 N. Old Hickory Trail
        Desoto, TX 75115
        (972)298-7323
        Adult

        Green Oaks
        7808 Clodus Fields Dr.
        Dallas, TX 75251
        (972)991-9504
        Enrollment Site

        Parkland Health and Hospital System
        5201 Harry Hines Blvd.
        Dallas, TX 75235
        (214)590-8000
        Enrollment Site

        Timberlawn Mental Health
        4600 Samuell Blvd.
        Dallas, TX 75228
        (214)381-7181
        Enrollment Site (children only)

        Zale Lipshy University Hospital
        5151 Harry Hines Blvd.
        Dallas, TX 75235
        (214)648-1541


           HUNT COUNTY
        Glen Oaks Hospital
        301 E. Division St.
        Greenville, TX 75402
        (903)454-6000
        Enrollment Site (children only)


           KAUFMAN COUNTY
        Terrell State Hospital
        1200 East Brin St.
        Terrell, TX 75160
        (972)563-6452




                                                   ●
        18                                             Aceptando solamente pacientes actuales, ▲ Aceptar las referencias



c.VO_Northstar.indd Sec1:18                                                                                        1/27/09 1:00:19 PM
        ValueOptions® NorthSTAR Provider Network                                    Proveedores Contratados por ValueOptions® NorthSTAR

        NorthSTAR Clinic                               Dallas Metrocare Services-                Dallas Metrocare Services
                                                       Special Needs Offender Program            405 Stadium Drive
        Providers                                      3330 S. Lancaster Road, Annex Bldg.       Grand Prairie, TX 75052
        Mental Health                                  Dallas, TX 75216                          (972) 264-8431
                                                       (214) 371-0474                            Adol Child
                                                       Adult                                     Enrollment Site
             DALLAS COUNTY                             Spanish, Chinese, Sign Language
                                                       Enrollment Site                           Dallas Metrocare Services-
        ABC Behavioral Health
        4600 Samuell Blvd.                                                                       Eastside Family Center
        (Timberlawn Campus)                            Dallas Metrocare Services-                4701 Samuell Blvd.
        Dallas, TX 75228                               Westmoreland Clinic                       Dallas, TX 75228
        (214) 275-8500                                 1350 N. Westmoreland                      (214) 381-7070
        Adult/Enrollment Site                          Dallas, TX 75211                          Adol Child (over 5 yrs.)
                                                       (214) 330-0036                            Spanish, Chinese, Sign Language
        Adapt of Texas                                 Adult                                     Enrollment Site
        2600 N. Stemmons Frwy., Suite 151              Spanish, Chinese, Sign Language/
        Dallas, TX 75207                               Enrollment Site                           Dallas Metrocare Services-
        (888) 905-0595                                                                           Early Intervention
        Adult//Enrollment Site                         Dallas Metrocare Services-                1353 N. Westmoreland
        Spanish                                        Altshuler Clinic                          Dallas, TX 75211
                                                       4645 Samuell Blvd.                        (214) 333-7015
        Centro De Mi Salud                             Dallas, TX 75228                          Child (up to 6yrs old only)
        628 Centre Street                              (214) 275-7393                            Spanish
        Dallas, TX 75208                               Adult                                     Enrollment Site
        (214) 941-0798                                 Spanish
        Adult Adol Child                               Enrollment Site                           Galaxy Counseling Center
        Spanish/Enrollment Site                                                                  1025 S. Jupiter Road
                                                       Dallas Metrocare Services-                Garland, TX 75042
        Child and Family Guidance                      Homeless                                  (972) 272-4429
        8915 Harry Hines Blvd.                         1818 Corsicana Street                     Adult Adol Child
        Dallas, TX 75235                               Dallas, TX 75201                          Spanish
        (214) 351-3490                                 (214) 670-1100
        Adult Adol Child                               Adult                                     Juliette Fowler Homes
        Enrollment Site                                Spanish                                   1220 Abrams Road
                                                       Enrollment Site                           Dallas, TX 75214
        Child and Family Guidance                                                                (214) 827-0813
        120 W. Main Street, Ste: 220                   Dallas Metrocare Services-                Adult Adol Child
        Mesquite, TX 75149                             Pathways Clinic                           (214) 827-0813
        (214) 351-3490                                 1340 Riverbend Road                       Spanish
        Adults Adol Child                              Dallas, TX 75247                          Enrollment Site
        Enrollment Site                                (214) 743-6188
                                                       Adult                                     Lifenet Community Behavioral
        Counseling Institute of Texas                  Spanish, Chinese, Sign Language           Healthcare
        705 W. Avenue B, Ste: 200                      Enrollment Site                           9708 Skillman Street
        Garland, TX 75040                                                                        Dallas, TX 75243
        (972) 494-0160                                 Dallas Metrocare Services-                (214) 221-5433
        Adult Adol Child                               Treatment Foster Care                     Adult Adol Child
                                                       1353 N. Westmoreland, Bldg A              Enrollment Site
        Dallas Metrocare Services                      Dallas, TX 75211
        (Independence House Drop-In Center)            (214)333-7015                             Providence of Texas
        3330 S. Lancaster Road                         Adol Child                                8625 King George Drive, Suite 111
        Dallas, TX 75216                               Spanish, Chinese, Sign Language           Dallas, TX 75235
        (214) 941-6054                                 Enrollment Site                           (214) 631-7002
        Adult                                                                                    Adol Child (over 4 yrs)
        Spanish, Chinese, Sign Language                Dallas Metrocare Services-                Enrollment Site
        Enrollment Site                                Westside Family Clinic
                                                                                                 Salesmanship Club Youth & Family
                                                       1353 N. Westmoreland, Bldg B
        Dallas Metrocare Services –                                                              106 E. 10th Street
                                                       Dallas, TX 75211
        Lancaster/Keist Clinic                                                                   Dallas, TX 75203
                                                       (214) 331-0107
        3330 S. Lancaster Road                                                                   (972) 481-7890
                                                       Adol Child (over 7 yrs.)
        Dallas, TX 75216                                                                         Adol Child
                                                       Spanish
        (214) 371-6639                                                                           Spanish
                                                       Enrollment Site
        Adult
        Spanish, Chinese, Sign Language                                                          Salesmanship Club Youth & Family
                                                       Dallas Metrocare Services
        Enrollment Site                                                                          3003 LBJ Freeway, Ste: 228
                                                       221 S. Ninth Street
                                                                                                 Dallas, TX 75234
                                                       Garland, TX 75040
                                                                                                 (972) 481-7890
                                                       (972) 494-8164
                                                                                                 Adol Child
                                                       Adol Child
                                                       Spanish
                                                       Enrollment Site
         ●   Accepting Current Patients Only, ▲ Accepting Referrals                                                                     19


c.VO_Northstar.indd Sec1:19                                                                                                          1/27/09 1:00:20 PM
        ValueOptions® NorthSTAR Provider Network                             Proveedores Contratados por ValueOptions® NorthSTAR

        Texas Social Services                 Adapt of Texas (Wilmer Clinic)               Chemical Dependency
        3530 Forest Lane, Ste: 83             200 Greene Road
        Dallas, TX 75234                      Wilmer, TX 75172                                DALLAS COUNTY
        (972) 838-5798                        (866) 562-2730
        www.texassocialservices.org           Adults                                       Addicare Group of Texas
        Adol Child                                                                         2722 W. Kingsley, Suite 115
        Spanish
        Enrollment Site
                                                   HUNT COUNTY                             Garland, TX 75042
                                                                                           (972) 278-4760
                                              Lakes Regional MHMR                          Adult Adol
        Youth Advocate Programs
                                              4200 Stuart Street                           Enrollment Site
        4225 Office Parkway
                                              Greenville, TX 75402
        Dallas, TX 75204                                                                   First Step Counseling
                                              (903) 455-3987
        (214) 821-6505                                                                     219 B. Sunset Ave. Suite 101
                                              Adult Adol Child
        Adol Child                                                                         Dallas, TX 75208
        Enrollment Site                       Enrollment Site
                                                                                           (214)942-8808
                                              Providence of Texas                          Adults
           COLLIN COUNTY                      2718 Wesley Street, Ste: C                   Enrollment Site
                                              Greenville, TX 75401
        Adapt of Texas                        (903) 455-9090                               First Step Counseling
        2300 White Ave., Ste: 104             Adol Child                                   13610 Midway Road, Suite 241
        McKinney, TX 75071                    Enrollment Site                              Dallas, TX 75244
        Adult                                                                              (972) 239-4440
        Spanish                                    KAUFMAN COUNTY                          Adults
        Enrollment Site                                                                    Enrollment Site
                                              Adapt of Texas
        Adapt of Texas                        106 S. Jefferson Street                      Holmes Street Foundation
        900 E. Park Blvd., Ste: 155           Kaufman, TX 75142                            2719 Holmes Street
        Plano, TX 75074                       (877) 932-4157                               Dallas, TX 75215
        (866) 544-1887                        Adult                                        (214) 421-7580
        Adult                                 Enrollment Site                              Adol (only boys)
        Enrollment Site                                                                    Enrollment Site
                                              Lakes Regional MHMR
        Child and Family Guidance             400 Airport Road                             Homeward Bound
        4031 W. Plano Parkway, Suite 211      Terrell, TX 75160                            233 W. 10th Street
        Plano, TX 75093                       (972) 524-4159                               Dallas, TX 75208
        (214) 351-3490 X 3105                 Adult Adol Child                             (214) 941-3500
        Adults Adol Child                     Enrollment Site                              Adults
        Enrollment Site                                                                    Spanish
                                              Lakes Regional MHMR                          Enrollment Site
        Crossroads Family Services            400 Terrell Highway
        2600 K Ave., Suite 140                Kaufman, TX 75142                            La Sima Foundation
        Plano, TX 75074                       (972) 932-2461                               777 S RL Thornton Freeway
        (972) 578-2802                        Adult Adol                                   Dallas, TX 75203
        Adults Adol Child                     Enrollment Site                              (214) 941-1132
        Spanish                                                                            Adults
                                              Providence of Texas                          Enrollment Site
        Life Path Systems                     106 S. Jefferson Street
        3920 Alma Drive                       Kaufman, TX 75142                            Lifenet Community Behavioral
        Plano, TX 75023                       (800) 297-7936
        (972) 422-5939                                                                     Healthcare
                                              Adol Child                                   9708 Skillman Street
        Adult                                 Enrollment Site
        Enrollment Site                                                                    Dallas, TX 75243
                                                                                           (214) 221-5433
        Life Path Systems                          ROCKWALL COUNTY                         Adult Adol Child
        1416 N. Church Street                                                              Enrollment Site
        McKinney, TX 75069                    Lakes Regional MHMR
        (972) 562-0190                        810 Williams Street                          Nexus Recovery Center
        Adult                                 Rockwall, TX 75087                           8733 La Prada Drive
        Enrollment Site                       (972) 524-4159                               Dallas, TX 75228
                                              Adult                                        (214) 321-0156
                                              Enrollment Site                              Adult Adol Child (women only)
                                                                                           Spanish
           ELLIS COUNTY                            NAVARRO COUNTY                          Enrollment Site
        Adapt of Texas
        1311 Ferris Ave.                      Adapt of Texas                               Phoenix House of Texas
        Waxahachie, TX 75165                  319 N. 12th Street                           2345 Regan Street
        (866) 935-9700                        Corsicana, TX 75110                          Dallas, TX 75219
        Adult Adol Child                      (877) 872-1003                               (214) 999-1044
        Enrollment Site                       Adult Adol Child                             Adol
                                              Enrollment Site                              Enrolment Site

                                                               ●
        20                                                         Aceptando solamente pacientes actuales, ▲ Aceptar las referencias



c.VO_Northstar.indd Sec1:20                                                                                                    1/27/09 1:00:20 PM
        ValueOptions® NorthSTAR Provider Network                                   Proveedores Contratados por ValueOptions® NorthSTAR

        Phoenix House of Texas                        West Texas Counseling & Rehabilitation
        2438 Butler Street, Suite 100                 Foundation (Methadone Clinic)               HUNT COUNTY
        Dallas, TX 75219                              1116 W. Pioneer Drive, Suite 1112
        (214) 999-1044                                                                          Lakes Regional MH/MR
                                                      Irving, TX 75061
        Adol                                                                                    4200 Stuart Street
                                                      (972) 253-9370
        Enrollment Site                                                                         Greenville, TX 75402
                                                      Adults
                                                                                                (903) 455-3987
                                                      Enrollment Site
        Phoenix Project                                                                         Adult Adol Child
        201 S. Tyler Street                           West Texas Counseling & Rehabilitation    Enrollment Site
        Dallas, TX 75208                              Foundation (Methadone Clinic)
        (214) 942-5166                                                                          Addiction Treatment Resources
                                                      5415 Maple Ave., Ste: 427                 4702 Wesley Street, Ste: D
        Adol                                          Dallas, TX 75235
        Enrollment Site                                                                         Greenville, TX 75401
                                                      (214) 630-7146                            (903) 455-4114
                                                      Adults                                    Adolescent
        Recovery Healthcare Corporation               Enrollment Site
        2520 Electronic Lane, Suite 810                                                         Enrollment Site
        Dallas, TX 75220
        (214) 350-1711                                   COLLIN COUNTY                          Addiction Treatment Resources
        Adult                                                                                   3819 Highway 34 South, Ste: C
        Enrollment Site                               Avenues Counseling Center                 Greenville, TX 75402
                                                      201 W. Louisiana Street                   (903) 883-4500
        Remedy Addictions Counselors                  McKinney, TX 75070                        Adult
        1400 W. Irving Blvd., Ste: 100                (972) 562-9647                            Enrollment Site
        Irving, TX 75061                              Adult Adol Child
        (972) 253-0000                                Enrollment Site                             KAUFMAN COUNTY
        Adult Adol
        Enrollment Site                               First Step Counseling                     Lakes Regional MH/MR
                                                      900 E Park Blvd., Ste: 153                400 Airport Road
        Remedy Addictions Counselors                  Plano, TX 75074                           Terrell, TX 75160
        4915 Gus Thomason                             (972) 633-5544                            (972) 524-4159
        Mesquite, TX 75150                            Adults                                    Adult Adol Child
        (214) 324-5400                                Enrollment Site                           Enrollment Site
        Adult Adol
        Enrollment Site                               Life Management Resources                 Lakes Regional MHMR
                                                      3131 Custer Road, Suite 265               400 Terrell Highway
        Solace Counseling and Associates              Plano, TX 75075                           Kaufman, TX 75142
        1475 Prudential Drive                         (972) 985-7565                            (972) 932-2461
        Dallas, TX 75235                              Adults                                    Adult Adol
        (214) 522-4640                                Enrollment Site                           Enrollment Site
        Adults
        Enrollment Site                               West Texas Counseling & Rehabilitation      MCLENNAN COUNTY
                                                      Foundation (Methadone Clinic)
        S.T.E.P. Med (Methadone Clinic)               1006 20th Street                          The Freeman Center
        1705 Martin Luther King Jr. Blvd, Suite E     Plano, TX 75074                           1401 Columbus Ave
        Dallas, TX 75215                              (972) 423-8532                            Waco, TX 76703
        214-421-9100                                  Adults                                    (254) 753-8251
        Adults                                        Enrollment Site                           Adult Adol
                                                                                                Enrollment site
        The Road to Recovery
        9304 Forest Lane, Suite 269 North
                                                         ROCKWALL COUNTY
        Dallas, TX 75243                              Lakes Regional MH/MR
        (214) 503-3764                                810 Williams Street
        Adults                                        Rockwall, TX 75087
        Enrollment Site                               (972) 524-4159
                                                      Adult
        Turtle Creek Manor                            Enrollment Site
        2820 Swiss Ave
        Dallas, TX 75204
        (214) 522-7930
                                                         ELLIS COUNTY
        Adults                                        Counseling Center of Ellis County
        Enrollment Site                               6350 N. Interstate 35 East
                                                      Waxahachie, TX 75165
        Turtle Creek Manor
                                                      (972) 617-6222
        2707 Routh Street
                                                      Adult
        Dallas, TX 75201
                                                      Enrollment Site
        (214) 871-2483
        Adults
        Enrollment Site



         ●   Accepting Current Patients Only, ▲ Accepting Referrals                                                                21


c.VO_Northstar.indd Sec1:21                                                                                                     1/27/09 1:00:20 PM
        ValueOptions® NorthSTAR Provider Network                             Proveedores Contratados por ValueOptions® NorthSTAR

        NorthSTAR Individual                  Ellason, Joan LPC                            Moreno, Richard PhD
                                              101 E. Park Blvd., Ste: 640                  1721 W. Plano Parkway, Ste: 107
        Providers                             Plano, TX 75074                              Plano, TX 75075
                                              (469) 831-4548                               (972) 673-4111
           COLLIN COUNTY                      Adult Adol                                   Adult

        Chemical Dependency Providers Gaskin-Smith, Wanda PhD                              Pruitt, Debra LPC
                                              321 N. Central Expressway, Ste: 309          6136 Frisco Square Blvd., Ste: 400
        Kelly, Sherry LCSW                    McKinney, TX 75070                           Frisco, TX 75034
        2121 Spring Creek Pkwy, Ste: 220      (972) 562-7860                               (214) 923-8488
        Plano, TX 75023                       Adult Adol Child                             Adult Adol Child
        (972) 867-8169
        Adult Adol                            Goodwin, Pamela LPC ▲                        Sikes, Lori LCSW
                                              2800 W. Parker Road, Ste: 103                555 Republic, Suite 109
        Little, Irene LCDC ▲                  Plano, TX 75075                              Plano, TX 75074
        5555 Republic Drive (2nd floor)        (214) 202-7437                               (469) 693-5705
        Plano, TX 75074                       Adult Adol Child                             Adult Adol Child
        (972) 516-4297
        Adult Adol                            Hamilton, Ellen LPC                          Sikes, Lori LCSW
                                              720 E. Main Street, Ste: C7                  6404 International Parkway, Ste: 2100
        O’Neal, Michael, LCDC                 Allen, TX 75002                              Plano, TX 75093
        201 W. Boyd Drive, Suite 105D         (469) 867-3274                               (469) 693-5705
        Allen, TX 75013                       Adult Adol Child                             Adult Adol Child
        (972) 359-1600
        Adult                                 Hebert, David LPC                               DALLAS COUNTY
                                              2309 Coit Road, Ste: E
        Mental Health Providers               Plano, TX 75075                              Chemical Dependency Providers
                                              (214) 867-6363
        Anderson, Annette LCSW                Adult Adol child                             Arnett, Gary LPC
        555 Republic Drive, Suite 109                                                      7920 Beltline Road, Ste: 250
        Plano, TX 75074                       Hildre, Jerold LPC                           Dallas, TX 75254
        (972) 480-5310                        3033 Maumelle Drive                          (972) 259-4025
        Adult Adol Child                      Plano, TX 75203                              Adult Adol (over 16 yrs)
                                              (972) 606-3015
        Baumbach, Cathy LPC ▲                 Adult Adol                                   Berger, Mary LCSW
        202 N. Allen Drive, Suite E                                                        511 E. Carpenter Frwy, Ste: 436
        Allen, TX 75013                       Kelly, Sherry LCSW                           Irving, TX 75062
        (972) 896-6123                        2121 Spring Creek Pkwy, Ste: 220             (972) 506-0700
        Adult Adol Child                      Plano, TX 75023                              Adult
                                              (972) 867-8169
        Bellamy, Douglas EdD                  Adult Adol                                   Brewster, Judith LPC, LCDC
        101 E. Park Blvd., Ste: 600                                                        6162 E. Mockingbird Lane, Ste: 204
        Plano, TX 75074                       Little, Irene LCDC ▲                         Dallas, TX 75214
        (972) 618-4252                        5555 Republic Drive (2nd floor)               (214) 824-1914
        Adult Adol Child                      Plano, TX 75074                              Adult Adol Child
                                              (972) 516-4297
        Bellamy, Priscilla EdD                Adult Adol                                   Burks, Kathey LMFT
        101 E. Park Blvd. Ste: 600                                                         9550 Forest Lane
        Plano, TX 75074                       McGrath, Eileen LPC                          Building 1, Suite 116
        (972) 618-4252                        555 Republic Drive                           Dallas, TX 75243
        Adult Adol Child                      Plano, TX 75074                              (972) 250-1136
                                              (972) 377-9814                               Adults
        Bennett, Michael Ph.D                 Adult Adol Child (over 2 years)
        3608 Preston Rd., Ste: 150                                                         Burks, Kathey LMFT
        Plano, TX 75093                       McGrath, Eileen LPC                          18601 LBJ Freeway, Suite: 160
        (469) 467-0644                        9741 Preston Road, Ste: 105                  Mesquite, TX 75150
        Adult Adol Child                      Frisco, TX 75034                             (972) 250-1136
                                              (972) 377-9814                               Adults
        Cameron, Susan LPC ●                  Adult Adol Child (over 2 years)
        2301 Ohio, Suite 259                                                               Corn, Billy LPC ▲
        Plano, TX 75093                       Meyer, Darren MD                             202 West Center Street, Ste: F
        (972) 964-7730                        321 N. Central Expressway, Ste: 340          Duncanville, TX 75138
        Adult Adol                            McKinney, TX 75070                           (972) 296-2676
                                              (972) 529-5445                               Adult Adol
        Cocoris, John PsyD                    Adult
        7209 Verdi Way                                                                     Denson, Michael LCSW
        McKinney, TX 75070                    Moolamalla, Preveen MD ●                     1075 Kinwest Parkway, Ste: 107
        (972) 529-4483                        321 N. Central Expwy, Ste: 340               Irving, TX 75063
        Adult Adol Child                      McKinney, TX 75070                           (972) 910-8388
                                              (972) 529-5445                               Child (over 8 years)
                                              Adult Adol
                                                               ●
        22                                                         Aceptando solamente pacientes actuales, ▲ Aceptar las referencias



c.VO_Northstar.indd Sec1:22                                                                                                     1/27/09 1:00:20 PM
        ValueOptions® NorthSTAR Provider Network                                       Proveedores Contratados por ValueOptions® NorthSTAR

        Dilmore-Jones, Helen LCSW                      Myers, Janell LPC, LMFT, LCDC, PhD           Williams, James LPC, LCDC ▲
        3960 Broadway Blvd. Ste: 220                   7475 Skillman, Ste: 106A                     8500 N. Stemmons Frwy, Suite 1070
        Garland, TX 75049                              Dallas, TX 75248                             Dallas, TX 75247
        (214) 682-8444                                 (214) 221-2121                               (214) 638-9000
        Adult Adol Child                               Adult Adol Child (over 10yrs)
                                                                                                    Mental Health Providers
        Felber, Mark LPC, LCDC                         Nazempoor, Al LPC, LCDC, PhD
        1311 Rockingham Drive, Ste: 230                Bank of America Tower                        Abernethy, Pam LPC
        Richardson, TX 75080                           400 S. Zang Blvd., Ste: 813                  1221 Abrams Road, Ste: 232, Box 47
        (214) 796-2323                                 Dallas, TX 75208                             Richardson, TX 75081
        Adult                                          (972) 233-0181                               (972) 234-2333
                                                       Adult Adol Child (over 10yrs)                Adult Adol
        Fernando, Sumith, LPC                          Farsi
        2455 Robinson Rd.
        Grand Prairie, TX 75051                                                                     Alexander, Cindy LCSW
                                                       O’Dea, John LPC
        (972) 522-5665                                                                              (Dallas Children’s Advocacy Center)
                                                       1475 Prudential Drive
        Adult Adol                                                                                  3611 Swiss Ave.
                                                       Dallas, TX 75235
                                                                                                    Dallas, TX 75204
                                                       (214) 522-4640
                                                                                                    (214) 818-2604
        Haram, Sandra PhD                              Adult
                                                                                                    Adol Child
        1401 N. Central Expwy., Ste: 375
        Richardson, TX 75080                           Perez, Juan LPC
                                                                                                    Alexander, Stacia LPC
        (972) 644-8077                                 620 W. Westchester Parkway, Suite 2207
                                                                                                    1700 Commerce Street, Ste: 1210
        Adult Adol Child                               Grand Prairie, TX 75052
                                                                                                    Dallas, TX 75201
                                                       (469) 682-8046
                                                                                                    (469) 227-7847
        Horton, Rhonda LPC                             Adol Child
                                                                                                    Adult Adol Child
        629 W Centerville Road, Ste: 205               Spanish
        Garland, TX 75041                                                                           Allen, Thomas LPC
        (972) 278-5088 Ext: 15                         Phelps, Carol LMFT
                                                                                                    14114 Dallas Parkway, Suite 260
        Adult Adol Child (over 5 yrs)                  5646 Milton Street, Ste: 520
                                                                                                    Dallas, TX 75254
                                                       Dallas, TX 75206
                                                                                                    (214) 498-8466
        Jung, Pyeong-Soo “Daniel” LPC                  (214) 528-3007
                                                                                                    Adult
        3530 Forest Lane, Ste: 255                     Adult Adol
        Dallas, TX 75234                                                                            Anderson-Captain, Diane LPC
        (214) 358-7533                                 Prakash, A PhD
                                                                                                    400 S. Zang Blvd., Ste: 828
        Adult Adol Child                               800 W Airport Frwy., Ste: 1100
                                                                                                    Dallas, TX 75208
        Korean                                         Irving, TX 75062
                                                                                                    (214) 948-9200
                                                       (972) 445-4158
                                                                                                    Adult Adol Child (over 6 yrs)
        Lawless, Dommie LPC                            Adult Adol Child
        1750 N. Collins Blvd. Ste: 200                 Hindi, Urdu                                  Antonetti, Robert LPC
        Richardson, TX 75080                                                                        3420 Oak Grove Ave.
        (972) 412-7645                                 Solis, Carolyn LPC
                                                                                                    Dallas, TX 75204
        Adult Adol                                     3626 N. Hall Street, Ste: 619
                                                                                                    (214) 720-1833
                                                       Dallas, TX 75219
                                                                                                    Adult Adol Child
        Martin, Cornelius LMSW                         (214) 521-4241
                                                                                                    Spanish
        3719 N. Hall Street                            Adult
        Dallas, TX 75219                                                                            Arnett, Gary LPC
        (214) 526-3181                                 Sparks, Luanne LMFT, LCDC
                                                                                                    7920 Beltline Road, Ste: 250
        Adult Adol                                     310 E. I-30, Ste: M-103
                                                                                                    Dallas, TX 75254
                                                       Garland, TX 75043
                                                                                                    (972) 259-4025
        Melman, Steven LMFT                            (972) 270-0425
                                                                                                    Adult Adol (over 16 yrs)
        12870 Hillcrest Plaza, Ste: 212                Adult Adol Child (over 6yrs)
        Dallas, TX 75230                                                                            Barry, John LPC ▲
        (800) 603-9217                                 Sparks, Luanne LMFT, LCDC
                                                                                                    3626 N. Hall Street, Ste: 619
        Adult Adol Child                               602 N. Main Street
                                                                                                    Dallas, TX 75219
                                                       Duncanville, TX 75137
                                                                                                    (214) 521-4241
        Merchant, Albert LCSW                          (972) 270-0425
                                                                                                    Adult
        11520 N. Central Expressway, Ste: 200          Adult Adol Child (over 6yrs)
        Dallas, TX 75243                                                                            Bateman, Kenneth LPC, LMFT, EdD
        (214) 503-9222                                 Tulloch, Edwin LPC, LMFT
                                                                                                    1701 N. Collins Road, Ste: 310
        Adult Adol Child (over 6yrs)                   7424 Greenville Ave, Ste: 114
                                                                                                    Richardson, TX 75080
                                                       Dallas, TX 75214
                                                                                                    (972) 680-8986
        Mills, Kathleen LPC                            (972) 617-0242
                                                                                                    Adult Adol
        14679 Midway Road, Ste: 200                    Adult Adol Child
        Addison, TX 75001                                                                           Bates, Delores LPC
        (972) 234-6634                                 Tulloch, Edwin LPC, LMFT
                                                                                                    1106 Santa Fe Trail, Ste: 6
        Adult Adol                                     543 E. Freeman
                                                                                                    Duncanville, TX 75137
                                                       Duncanville, TX 75116
                                                                                                    (972) 780-1504
                                                       (972) 617-0242
                                                                                                    Adult Adol Child
                                                       Adult Adol Child


         ●   Accepting Current Patients Only, ▲ Accepting Referrals                                                                          23


c.VO_Northstar.indd Sec1:23                                                                                                               1/27/09 1:00:20 PM
        ValueOptions® NorthSTAR Provider Network                              Proveedores Contratados por ValueOptions® NorthSTAR

        Bellamy, Douglas EdD                   Busby, Margaret LPC, LMFT                    Crosby, Shirley LCSW
        17304 Preston Road, Ste: 800           2995 LBJ Freeway, Ste: 200                   1106 S. Santa Fe Trail, Ste: 4
        Dallas, TX 75252                       Dallas, TX 75234                             Duncanville, TX 75137
        (972) 618-4252                         (972) 243-8822                               (214) 929-4269
        Adult Adol Child                       Adult Adol Child (over 8 yrs)                Adult Adol Child

        Berger, Mary LCSW                      Cannon, Betty LPC                            Daner, Francine LPC, LMFT
        511 E. John Carpenter Frwy. Ste: 436   10910 Listi Drive                            1118 Overlake Drive
        Irving, TX 75062                       Dallas, TX 75238                             Richardson, TX 75080
        (972) 506-0700                         (214) 537-9297                               (972) 234-2257
        Adult                                  Adult Adol Child                             Adult Adol (Girls only)

        Berger, Murray PhD, LMFT               Chandler, Donald Jr LPC                      David, Suzanne LPC
        11311 N Central Expwy. Ste: 208        424 S. Corinth Street                        12860 Hillcrest Road, Ste: C124
        Dallas, TX 75243                       Dallas, TX 75203                             Dallas, TX 75230
        (214) 692-5793                         (214) 941-0578                               (972) 728-1566
        Adult                                  Adult Adol Child                             Adol Child

        Berger, Roberta, PhD                   Chio, Maria LPC                              Dilmore-Jones, Helen LCSW ▲
        11311 N Central Expwy. Ste: 208        5005 W. Royal Lane, Ste: 271                 3960 Broadway, Ste: 220
        Dallas, TX 75243                       Irving, TX 75063                             Garland, TX 75043
        (214) 692-5793                         (214) 492-1975                               (214) 682-8444
        Adult Adol Child                       Adult Adol Child                             Adult Adol Child
                                               Spanish
        Blair, Leita LPC                                                                    Donohue, Peggy LPC, LMFT
        2007 N Collins, Ste: 409               Ciarochi, Sandra LPC                         1221 Abrams Road, Ste: 227
        Richardson, TX 75080                   903 S. Main Street, Ste: 101                 Richardson, TX 75081
        (817) 410-9006                         Duncanville, TX 75137                        (972) 669-0774
        Adult Adol Child                       (972) 296-9947                               Adult Adol Child (over 6yrs)
        Spanish                                Adult
                                                                                            Efurd, Emily LPC
        Bontempo, Beth PhD                     Clark, Debbie LCSW, LMFT                     2302 Northeast Parkway
        5646 Milton Street                     6301 Gaston Ave, Ste: 620                    Garland, TX 75040
        Dallas, TX 75206                       Dallas, TX 75214                             (214) 906-2913
        (214) 356-9888                         (214) 370-5333                               Adult Adol
        Adult Adol Child                       Adol Child
                                                                                            Felber, Mark LPC, LCDC
        Bracken, Jill DO ●                     Copaken, James LCSW ▲                        1311 Rockingham Drive, Ste: 230
        3200 Southern Drive, Ste: 107          5402 Arapaho Road                            Richardson, TX 75080
        Garland, TX 75043                      Dallas, TX 75248                             (214) 796-2323
        (972) 278-5385                         (972) 437-9950                               Adult
        Adult Adol Child                       Adult Adol Child
                                                                                            Felsenthal, Debbie LCSW
        Brewster, Judith LPC, LCDC             Corn, Billy LPC ▲                            1221 W Campbell Road, Ste: 123
        6162 E. Mockingbird Lane, Ste: 204     202 West Center Street, Ste: F               Richardson, TX 75080
        Dallas, TX 75214                       Duncanville, TX 75138                        (972) 231-1102
        (214) 824-1914                         (972) 296-2676                               Adult Adol
        Adult Adol Child                       Adult Adol
                                                                                            Fenton, Barry MD
        Brophy, Michael MD                     Coutee, Kelly LPC                            3710 Rawlings, Ste: 1370
        800 W Airport Frwy, Ste: 1015          9304 Forest Lane, Ste: 100-South             Dallas, TX 75219
        Irving, TX 75062                       Dallas, TX 75243                             (214) 520-7575
        (972) 445-0086                         (214) 340-0208                               Adult Adol
        Adult Adol Child                       Adult Adol Child
                                                                                            Fernando, Sumith, LPC
        Burks, Kathey LMFT                     Cox, Patricia LCSW                           2455 Robinson Rd.
        9550 Forest Lane                       3609 Cedar Springs Road                      Grand Prairie, TX 75051
        Building 1, Suite 116                  Dallas, TX 75219                             (972) 522-5665
        Dallas, TX 75243                       (214) 526-2000                               Adult Adol
        (972) 250-1136                         Adult Adol
        Adults                                                                              Fliss, Karen LPC
                                               Crooks, Wayne LCSW                           6945 Westlake Ave.
        Burks, Kathey LMFT                     8035 E. R L Thornton Frwy. Ste: 503          Dallas, TX 75214
        18601 LBJ Freeway, Suite: 160          Dallas, TX 75228                             (214) 321-8910
        Mesquite, TX 75150                     (214) 319-9200
        (972) 250-1136                         Adult Adol                                   Foster, Mark PhD, LMFT
        Adults                                                                              2730 N. Stemmons Fwy (West Tower)
                                                                                            Ste: 407
                                                                                            Dallas, TX 75207
                                                                                            (972) 977-5727
                                                                                            Adult Adol Child
                                                                ●
        24                                                          Aceptando solamente pacientes actuales, ▲ Aceptar las referencias



c.VO_Northstar.indd Sec1:24                                                                                                     1/27/09 1:00:21 PM
        ValueOptions® NorthSTAR Provider Network                                   Proveedores Contratados por ValueOptions® NorthSTAR

        Foster, Martha LPC                            Hamric, Conrad, LCSW                      Khatami, Manoochehr MD
        407 N. Cedar Ridge, Ste: 200                  17440 Dallas Parkway, Suite 208           5939 Harry Hines Blvd., Ste: 823
        Duncanville, TX 75116                         Dallas, TX 75287                          Dallas, TX 75235
        (972) 283-9282                                (214) 289-3164                            (214) 631-0502
        Adult Adol Child                              Adult Adol Child                          Adult
                                                                                                Farsi
        Freele, Robert MD                             Hamric, Conrad, LCSW
        7777 Forest Lane, Ste: C833                   923 York Drive                            Kogan, Inna MD
        Dallas, TX 75230                              Desoto, TX 75115                          13101 Preston Road, Ste: 504
        (972) 566-4591                                (214) 289-3164                            Dallas, TX 75240
        Adult Adol                                    Adult Adol Child                          (469) 791-9000
                                                                                                Adult
        General, Dale PhD                             Haram, Sandra PhD                         Russian
        11882 Greenville Ave, Ste: 105                1401 N. Central Expwy., Ste: 375
        Dallas, TX 75243                              Richardson, TX 75080                      Kunnathusseril, John LPC
        (214) 340-1601                                (972) 644-8077                            4525 Lemmon Ave., Ste: 200
        Adult Adol (over 16 yrs)                      Adult Adol Child                          Dallas, TX 75219
                                                                                                (214) 526-4525
        Gibson, Randall LPC                           Harton, Rhonda LCSW ▲                     Adult Adol Child (over 13yrs)
        5710 LBJ Frwy, Ste: 210                       1704 N. Hampton Road, Ste: 204            Hindi, Malayalam, Tamil
        Dallas, TX 75240                              Desoto, TX 75115
        (214) 929-4670                                (214) 287-0644                            Lahti, Sherrie LPC
        Adult Adol Child                              Adult Adol Child                          1510 N. Hampton Drive, Ste: 250
        Spanish                                                                                 Desoto, TX 75115
                                                      Hartzog, Dennis LPC                       (972) 224-8606
        Glick, Michael EdD, LPC, LMFT                 3317 McKinney Ave., Ste: 205              Adult Adol Child
        3906 Lemmon Ave., Ste: 204                    Dallas, TX 75204
        Dallas, TX 75219                              (214) 559-3478                            Lammers, Donald PhD
        (214) 521-0451                                Adult                                     8215 Westchester Drive, Ste: 130
        Adult Adol Child                                                                        Dallas, TX 75225
                                                      Hebert, David LPC                         (214) 891-0925
        Gotts, Linda PhD                              777 Walter Reed Blvd., Ste: 305           Adult Adol Child
        100 N. Central Expwy., Ste: 614               Garland, TX 75042
        Richardson, TX 75080                          (972) 276-8820                            Lawless, Dommie LPC
        (972) 238-7507                                Adult Adol Child                          1750 N. Collins Blvd., Ste: 200
        Adult                                                                                   Richardson, TX 75080
                                                      Hunt, Ruth LPC                            (972) 412-7645
        Graham, Sherry LPC                            1401 N. Central Expwy., Ste: 375          Adult Adol
        3112 Hood Street                              Richardson, TX 75080
        Dallas, TX 75219                              (972) 231-9111                            Litwins, Nola Ph.D
        (214) 769-8165                                Adult Adol Child                          12820 Hillcrest Road, Ste: C107
        Adult Adol Child                                                                        Dallas, TX 75230
                                                      Husbands, Marjorie LPC                    (972) 849-4128
        Graham, Sherry LPC                            18170 Dallas Parkway, Suite 502           Adult
        8035 E. R.L. Thornton, Ste: 503               Dallas, TX 75287
        Dallas, TX 75228                              (972) 669-9944                            Marquez, Theresa LMSW ▲
        (214) 319-9200                                Adult Adol Child                          1701 Gateway Blvd., Ste: 465
                                                                                                Richardson, TX 75080
        Grantham, Barbara LPC                         Jones, Christopher LPC                    (972) 644-2500
        509 N.E. 4th Street, Ste: 200                 1700 Commerce Street, Suite 1210          Adult Adol Child
        Grand Prairie, TX 75050                       Dallas, TX 75201
        (972) 264-0604                                (469) 227-7847                            Marr, John PhD
        Adult Adol Child                              Adult Adol Child                          2655 Villa Creek Drive, Ste: 110
                                                                                                Dallas, TX 75234
        Grisham, James LPC                            Jones-Epstein, Ruby LCSW ▲                (972) 488-2303
        6220 Gaston Ave., Ste: 200F                   3231 S. Carrier Parkway                   Adult Adol Child
        Dallas, TX 75214                              Grand Prairie, TX 75052
        (972) 822-4110                                (972) 237-1821                            Martin, Cornelius LCSW
        Adult Adol                                    Adult Adol Child                          3719 N. Hall Street
                                                      German                                    Dallas, TX 75219
        Grubbs, Gerald EdD                                                                      (214) 526-3181
        221 E. Davis                                  Jung, Pyeong-Soo “Daniel” LPC             Adult Adol
        Mesquite, TX 75149                            3530 Forest Lane, Ste: 255
        (972) 289-9954                                Dallas, TX 75234                          Melman, Steven LMFT
        Adult Adol Child                              (214) 358-7533                            12870 Hillcrest Plaza, Ste: 212
                                                      Adult Adol Child                          Dallas, TX 75230
        Hamilton, Joyce LPC ▲                         Korean                                    (800) 603-9217
        5906 Llano Ave                                                                          Adult Adol Child
        Dallas, TX 75206
        (214) 823-2861
        Adult Adol Child
         ●   Accepting Current Patients Only, ▲ Accepting Referrals                                                                   25


c.VO_Northstar.indd Sec1:25                                                                                                        1/27/09 1:00:21 PM
        ValueOptions® NorthSTAR Provider Network                              Proveedores Contratados por ValueOptions® NorthSTAR

        Meltzer, Rachel LPC                     O’Brien David PhD ▲                         Phelps, Carol LMFT
        1221 Abrams Road, Ste: 232              9304 Forest Lane, Ste: 274                  5646 Milton Street, Ste: 520
        Richardson, TX 75081                    Dallas, TX 75243                            Dallas, TX 75206
        (972) 234-2333                          (214) 221-0010                              (214) 528-3007
        Adult Adol                              Adult Adol                                  Adult Adol

        Merchant, Albert LCSW                   O’Dea, John LPC                             Pinillos, Mary LPC ▲
        11520 N. Central Expressway, Ste: 200   1475 Prudential Drive                       6220 Gaston Ave, Suite 606
        Dallas, TX 75243                        Dallas, TX 75235                            Dallas, TX 75214
        (214) 503-9222                          (214) 522-4640                              (214) 404-6929
        Adult Adol Child (over 6yrs)            Adult                                       Adult Adol
                                                                                            Spanish
        Mills, Kathleen LPC                     Okafor, Mary LPC
        14679 Midway Road, Ste: 200             4915 Gus Thomasson Road, Ste: 110           Poeck, Shirley LPC
        Addison, TX 75001                       Dallas, TX 75227                            3530 Forest Lane, Ste 83
        (972) 234-6634                          (214) 435-6414                              Dallas, TX 75234
        Adult Adol                              Adult Adol Child                            (972) 764-8045
                                                Igbo                                        Adult Adol Child
        Mims, Linda LPC                                                                     Spanish, French
        400 S. Zang Blvd., Ste: 828             Omolaja, Rabiu LPC
        Dallas, TX 75208                        3021 Southern Hills Lane                    Polan, Roger LCSW
        (214) 948-9400                          Mesquite, TX 75181                          5470 Glen Lakes Drive, Ste: 400
        Adult Adol Child                        (214) 641-4577                              Dallas, TX 75231
                                                Adult                                       (214) 361-9336
        Mittledorf, Wynne LPC                                                               Adult Adol Child (over 6 yrs)
        (Dallas Children’s Advocacy Center)     Oshman, Harvey PhD
        3611 Swiss Ave.                         12201 Merit Drive, Ste: 250                 Portwood, Sheri LCSW, LMFT
        Dallas, TX 75204                        Dallas, TX 75251                            5402 Arapaho Road
        (214) 818-2658                          (972) 404-8253                              Dallas, TX 75248
        Adult Adol Child                        Adult Adol Child                            (972) 437-9950
                                                                                            Adult
        Montani, Graciela LPC                   Oualline, Viola PhD
        1005 W. Jefferson Blvd., Ste: 205       11311 N. Central Expwy., Ste: 208           Prakash, A PhD
        Dallas, TX 75208                        Dallas, TX 75243                            800 W Airport Frwy., Ste: 1100
        (214) 941-1650                          (214) 696-1079                              Irving, TX 75062
        Adult Adol Child                        Adol Child                                  (972) 445-4158
        Spanish                                                                             Adult Adol Child
                                                Parker, Susan LPC                           Hindi, Urdu
        Morris, Brenda LPC                      331 Melrose, Ste: 105
        3617-B Broadway Blvd.                   Richardson, TX 75080                        Prescott, Melanie LPC ▲
        Garland, TX 75043                       (972) 517-8138                              14833 Midway Road, Ste: 210
        (972) 278-1590                                                                      Addison, TX 75001
        Adult Adol Child                        Parker, Susan LPC                           (214) 477-6945
                                                331 Melrose, Ste: 105                       Adult Adol Child
        Mulcahy, Mary LPC                       Richardson, TX 75080
        6220 Gaston Ave., Ste: 606              (972) 517-8138                              Price, Lynn PhD
        Dallas, TX 75214                        Adult                                       12880 Hillcrest Road, Ste: 233
        (214) 632-6500                                                                      Dallas, TX 75230
        Adult                                   Patterson, Mary PhD                         (972) 233-9064
                                                329 Cooper Street                           Adult Adol Child
        Myers, Janell LPC, LMFT, LCDC, PhD      Cedar Hill, TX 75104
        7475 Skillman, Ste: 106A                (972) 293-3939                              Quarfoot, Beth LPC
        Dallas, TX 75248                        Adult Adol Child (over 4 yrs)               331 Melrose Drive, Ste: 105
        (214) 221-2121                                                                      Richardson, TX 75080
        Adult Adol Child (over 10yrs)           Perez, Juan LPC                             (972) 907-0077
                                                620 W. Westchester Parkway, Suite 2207      Adult Adol Child
        Nazempoor, Al LPC, LCDC, PhD            Grand Prairie, TX 75052
        Bank of America Tower                   (469) 682-8046                              Ratner, Joyce LPC
        400 S. Zang Blvd., Ste: 813             Adol Child                                  8035 R.L. Thornton Frwy., Ste: 503
        Dallas, TX 75208                        Spanish                                     Dallas, TX 75228
        (972) 233-0181                                                                      (214) 319-9200
        Adult Adol Child (over 10yrs)           Petty, Laurie LPC                           Adult Adol Child (over 8 yrs)
        Farsi                                   14833 Midway Road, Ste: 210
                                                Dallas, TX 752301                           Reed, Jimmie LCSW
        Nuche, Sarah PhD                        (214) 202-4687                              5402 Arapaho Road
        12820 Hillcrest Road, Ste: C112         Adult Adol Child                            Dallas, TX 75248
        Dallas, TX 75230                                                                    (972) 437-9950
        (972) 490-8833                                                                      Adult
        Adult Adol Child


                                                                ●
        26                                                          Aceptando solamente pacientes actuales, ▲ Aceptar las referencias



c.VO_Northstar.indd Sec1:26                                                                                                      1/27/09 1:00:21 PM
        ValueOptions® NorthSTAR Provider Network                                      Proveedores Contratados por ValueOptions® NorthSTAR

        Rickman, Wendy LPC, LMFT                      Shavers, Dolores LPC ▲                       Stokes, Nancy LPC
        9304 Forest Lane, Ste: 269 North              8035 E R.L. Thornton Freeway, Ste: 533       6750 Hillcrest Plaza Drive, Ste: 304
        Dallas, TX 75243                              Dallas, TX 75228                             Dallas, TX 75230
        (214) 503-3764                                (214) 660-9515                               (972) 681-2760
        Adult Adol                                    Adult Adol Child                             Adult

        Riddick, Christopher LPC                      Sheikha, Sabri MD ●                          Stokes, Nancy LPC
        580 Denton Tap Road, Ste: 270                 505 W. Centerville Road                      6162 E. Mockingbird Lane, Ste: 204
        Coppell, TX 75019                             Garland, TX 75041                            Dallas, TX 75214
        (972) 393-1596 ext 06                         (972) 768-8884                               (972) 681-2760
        Adult Adol Child                              Adult Adol Child                             Adult
                                                      Arabic
        Rila, Barbara PhD                                                                          Stolarski, Frances LCSW
        2665 Villa Creek Drive, Ste: 202              Shiwach, Rajinder, MD ▲                      1005 W. Jefferson Blvd., Ste: 205
        Dallas, TX 75234                              941 York Drive, Suite 205                    Dallas, TX 75208
        (972) 243-5817                                Desoto, TX 75115                             (214) 941-1650
        Adult Adol                                    (972) 283-6286                               Adult Adol Child (over 3 yrs)
                                                      Adult                                        Spanish
        Ring, Marsha LPC                              Hindi
        8222 Douglas Ave, Ste: 777                                                                 Tarver, Donna LCSW
        Dallas, TX 75225                              Skipper-Relyea, Melanie LPC                  5924 Royal lane, Ste: 216
        (214) 361-9010                                800 W. Beltline Road                         Dallas, TX 75230
        Adult Adol Child                              Cedar Hill, TX 75104                         (214) 691-2171
                                                      (972) 754-9313                               Adult Adol Child
        Roche, Steve MD                               Adult Adol Child
        12201 Merit Drive, Ste: 250                                                                Terpstra, David LPC, LMFT
        Dallas, TX 75251                              Smith, Linda LCSW                            530 S. Carrier Pkwy., Ste: 397
        (972) 404-8253                                4525 Lemmon Ave., Ste: 200                   Grand Prairie, TX 75051
        Adult Adol                                    Dallas, TX 75219                             (214) 354-3648
                                                      (214) 526-4525                               Adult Adol
        Rosin, Charles PhD                            Adult Adol Child
        205 Dal Rich Village                                                                       Terpstra, David LPC, LMFT
        Richardson, TX 75080                          Smith, Mary Magdalena LPC                    6162 E. Mockingbird Lane, Ste: 215
        (972) 437-0531                                214 S. Main Street, Suite 100B               Dallas, TX 75214
        Adult Ado                                     Duncanville, TX 75116                        (214) 354-3648
                                                      (972) 283-4336                               Adult Adol
        Russell, Jinna LPC ●                          Adult Adol Child
        10622 Lake Haven                              Spanish                                      Tipton, Lee LPC ●
        Dallas, TX 75238                                                                           9304 Forest Lane, Ste: 100 South
        (303) 456-2889                                Smith, Rob LCSW                              Dallas, TX 75243
        Adult Adol Child                              8035 E. R.L. Thornton Frwy., Ste: 503        (214) 340-0208
                                                      Dallas, TX 75228                             Adult Adol
        Schultz, Andrea LPC ▲                         (214) 319-9200
        (Dallas Children’s Advocacy Center)           Adult Adol Child (over 4 yrs)                Tulloch, Edwin LPC, LMFT
        3611 Swiss Ave                                                                             7424 Greenville Ave, Ste: 114
        Dallas, TX 75204                              Solis, Carolyn LPC                           Dallas, TX 75214
        (214) 818-2604                                3626 N. Hall Street, Ste: 619                (972) 617-0242
        Adol Child                                    Dallas, TX 75219                             Adult Adol Child
                                                      (214) 521-4241
        Schultz, Suzanne LPC                          Adult                                        Tulloch, Edwin LPC, LMFT
        13345 N. Central Expwy., Ste: 200                                                          543 E. Freeman
        Dallas, TX 75243                              Sparks, Luanne LMFT, LCDC                    Duncanville, TX 75116
        (972) 248-5567                                310 E. I-30, Ste: M-103                      (972) 617-0242
        Adult Adol Child                              Garland, TX 75043                            Adult Adol Child
                                                      (972) 270-0425
        Scoville, Alice LPC, LMFT                     Adult Adol Child (over 6yrs)                 Turney, Sandra LCSW
        2007 N Collins Blvd., Ste: 509                                                             3626 N. Hall Street, Ste: 623
        Richardson, TX 75080                          Spillman, Craig LPC                          Dallas, TX 75219
        (972) 699-9991                                1300 Walnut Hill Lane, Ste: 200              (214) 528-3722
        Adult Adol Child (over 8 yrs)                 Irving, TX 75038                             Adult
                                                      (972) 550-8369
        Shackelford, John PsyD                        Adult Adol Child                             White, Russell LPC
        1701 Gateway Blvd., Ste: 405                                                               3465 Highland Road, Ste: 110
        Richardson, TX 75080                          Sprague, Carla LCSW                          Dallas, TX 75228
        (972) 979-1949                                2995 LBJ Frwy., Ste: 200                     (214) 320-9202
        Adult Adol Child                              Dallas, TX 75234                             Adult
                                                      (972) 620-1889
                                                      Adol Child (starting at 5yrs to 13yrs)



         ●   Accepting Current Patients Only, ▲ Accepting Referrals                                                                          27


c.VO_Northstar.indd Sec1:27                                                                                                               1/27/09 1:00:21 PM
        ValueOptions® NorthSTAR Provider Network                            Proveedores Contratados por ValueOptions® NorthSTAR

        White, Russell LPC                    Stubblefield, Loretta LPC                    Johns, Vickie LPC ▲
        6301 Gaston Ave., Ste: 620            100 W. Oak, Ste: 205                        507 S. Clay street
        Dallas, TX 75214                      Denton, TX 76201                            Ennis, TX 75116
        (214) 929-7840                        (940) 368-7700                              (469) 766-7490
        Adult                                 Adult Adol Child (over 3yrs)                Adult

        Wilcox, Bill LPC                           ELLIS COUNTY                           Johns, Vickie LPC
        12820 Hillcrest Road, Ste: C127                                                   215 W. Franklin Street
        Dallas, TX 75230                                                                  Waxahachie, TX 75165
        (972) 386-8990
                                              Chemical Dependency Providers               (469) 766-7490
        Adult                                 Allain, Jackie LPC ●                        Adult
                                              408 W Avenue F
        Williams, James LPC, LCDC ▲                                                       Metcalfe, Carol LPC ▲
                                              Midlothian, TX 76065
        8500 N. Stemmons Frwy, Suite 1070                                                 3080 W Highway 287 Bypass
                                              (972) 723-0044
        Dallas, TX 75247                                                                  Waxahachie, TX 75167
                                              Adult Adol Child (over 3 yrs)
        (214) 638-9000                                                                    (469) 767-7868
                                              Boaz, Benjamin LPC                          Adult Adol Child
        Wilkinson, Ron LCSW, LMFT
                                              6350 North I-35 E
        3131 Turtle Creek Blvd., Ste: 1022                                                Radosta, Robert PhD
                                              Waxahachie, TX 75165
        Dallas, TX 75219                                                                  206 South Rogers Street, Ste: 205
                                              (972) 617-6222
        (214) 522-9909                                                                    Waxahachie, TX 75165
                                              Adult Adol
        Adult Adol                                                                        (972) 816-8772
                                              Radosta, Robert PhD                         Adult Adol Child
        Wood, Cedric LPC
        7424 Greenville Ave., Ste: 104        206 South Rogers Street, Ste: 205           Tulloch, Edwin LPC, LMFT
        Dallas, TX 75231                      Waxahachie, TX 75165                        624 Ovilla Road
        (214) 394-4040                        (972) 816-8722                              Waxahachie, TX 75165
        Adult                                 Adult Adol Child                            (972) 617-0242
                                                                                          Adult Adol Child
        Wrightsman, James LPC ▲               Tulloch, Edwin LPC, LMFT
        4240 W. Lovers Lane                   624 Ovilla Road                             Von Helms, Caroline LPC ●
        Dallas, TX 75209                      Waxahachie, TX 75165                        203 S. College Street, Ste: 202
        (214) 330-2727                        (972) 617-0242                              Waxahachie, TX 75165
        Adult Adol Child                      Adult Adol Child                            (214) 457-6096
                                                                                          Adol Child
        Young, Michelle LPC, LCSW             Mental Health Providers
        10300 N Central Expwy., Ste: 172                                                  Walter, Tom LPC
        Dallas, TX 75231                      Allain, Jackie LPC ●                        206 South Rogers Street, Ste: 207
        (214) 520-7007                        408 W Avenue F                              Waxahachie, TX 75165
        Adult Adol Child                      Midlothian, TX 76065                        (972) 351-1113
                                              (972) 723-0044                              Adult Adol Child (over 5 yrs)
           DENTON COUNTY                      Adult Adol Child (over 3 yrs)
                                                                                          Wyckoff, Roxanne, LMSW ●
                                              Boaz, Benjamin LPC                          203 S. College, Ste: 203
        Chemical Dependency Providers         6350 North I-35 E                           Waxahachie, TX 75165
                                              Waxahachie, TX 75165                        (972) 845-2535
        Derryberry, Betty LPC                 (972) 617-6222
        3740 N Josey Lane, Ste: 246                                                       Adult Adol Child
                                              Adult Adol
        Carrollton, TX 75007
        (972) 394-6162                        Cheatham, Douglas PhD                          GRAYSON COUNTY
        Adult                                 1626 w. Hightway 287, Bus, Ste: 104
                                              Waxahachie, TX 75165                        Chemical Dependency Providers
        Stubblefield, Loretta LPC              (972) 935-0027
        100 W. Oak, Ste: 205                  Adult Adol Child                            Mory, William (Bill) LPC, LMFT, LCDC
        Denton, TX 76201                                                                  210 S. Rusk, Ste: 2
        (940) 368-7700                        Collins, Dana LPC                           Sherman, TX 75090
        Adult Adol Child (over 3yrs)          208 W. Knox Street                          (903) 813-0723
                                              Ennis, TX 75119                             Adult Adol Child
        Mental Health Providers               (469) 337-7152
                                              Adult Adol Child                            Venable, William PhD
        Bell, Patricia LPC                                                                1800 Teague Drive, Ste: 502
        4210 Mesa Drive                       Graham, Vicki LPC                           Sherman, TX 75090
        Denton, TX 76207                      1626 w. Hightway 287, Bus, Ste: 104         (903) 892-4466
        (940) 381-1501                        Waxahachie, TX 75165                        Adult Adol Child (over 5yrs)
        Adult Adol Child                      (972) 935-0027
                                              Adult Adol Child
        Derryberry, Betty LPC
        3740 N Josey Lane, Ste: 246
        Carrollton, TX 75007
        (972) 394-6162
        Adult

                                                              ●
        28                                                        Aceptando solamente pacientes actuales, ▲ Aceptar las referencias



c.VO_Northstar.indd Sec1:28                                                                                                   1/27/09 1:00:21 PM
        ValueOptions® NorthSTAR Provider Network                                     Proveedores Contratados por ValueOptions® NorthSTAR

        Mental Health Providers                       Harding, Dana PhD ▲                         Radeke, Joanne PhD
                                                      5500 W. Frontage Road I-30                  1004 S. Washington Street, Ste: 110
        Bryan, Teresa LCSW                            Greenville, TX 75402                        Kaufman, TX 75142
        2009 W. Lamberth Road                         (903) 453-7530                              (972) 932-3941
        Sherman, TX 75092                             Adult Adol Child                            Adult
        (903) 893-6010
        Adult Adol Child                              Jordan, Jason LPC                           Rust, Sherry LPC, LCDC ●
                                                      2611 Lee Street                             101 N. Jackson
        Mory, William (Bill) LPC, LMFT, LCDC          Greenville, TX 75401                        Kaufman, TX 75160
        210 S. Rusk, Ste: 2                           (903) 454-6334                              (972) 932-8888
        Sherman, TX 75090                             Adult Adol Child                            Adult Adol Child (over 2 yrs)
        (903) 813-0723
        Adult Adol Child                              Kalra, Gurjeet MD
                                                      4701 C Wesley Street
                                                                                                    NAVARRO COUNTY
             HILL COUNTY                              Greenville, TX 75401
                                                      (903) 454-1600
                                                                                                  Chemical Dependency Providers
                                                      Adult Adol Child                            Stephens, Sandra LPC
        Chemical Dependency and                       Hindi                                       100 Main Street, Ste: 304
        Mental Health Providers                                                                   Corsicana, TX 75110
                                                      McKinney, Dawn LPC
                                                                                                  (903) 874-7133
        Tulloch, Edwin PhD                            4216 Wesley Street, Ste: 100
                                                                                                  Adult Adol Child (over 5yrs)
        301 Old Brandon Road                          Greenville, TX 75401
        Hillsboro, TX 76645                           (903) 454-7404                              Espericueta, Dalia LCSW ▲
        (972) 617-0242                                Adult Adol Child                            100 N. Main Street, Ste: 304
        Adult Adol Child                                                                          Corsicana, TX 75110
                                                      Siles, Fernando MD
                                                                                                  (903) 874-7133
             HUNT COUNTY                              2405 Stonewall Street
                                                                                                  Adult Adol Child
                                                      Greenville, TX 75401
                                                                                                  Spanish
                                                      (903) 454-3300
        Mental Health Providers                       Adult Adol Child
                                                      Spanish                                     Mental Health Providers
        Beene, Johnnie LPC
        2410 Lee Street                                                                           Adelman, Robert PhD, LPC
        Greenville, TX 75401                             KAUFMAN COUNTY                           803 W. 2nd Ave
        (903) 455-7449                                                                            Corsicana, TX 75110
        Adult Adol Child                              Chemical Dependency Providers               (903) 874-8442
                                                                                                  Adult Adol Child
        Bell, David PhD                               Rust, Sherry LPC, LCDC ●
        2611 Lee Street                               101 N. Jackson                              Boyer, Richard PhD
        Greenville, TX 75401                          Kaufman, TX 75160                           100 N. Main Street, Ste: 518
        (903) 454-6334                                (972) 932-8888                              Corsicana, TX 75110
        Adult Adol Child                              Adult Adol Child (over 2 yrs)               (903) 654-7591
                                                                                                  Adult Adol Child
        Brewer, Daniel LPC                            Mental Health Providers
        2401 Stonewall                                                                            Crumpton, Pamela LPC
        Greenville, TX 75402                          Duggan, Linda LPC ●                         200 N. 13th Street, Ste: 105
        (903) 454-4446                                9199 Old Nacogdoches Trail                  Corsicana, TX 75110
        Adult Adol                                    Forney, TX 75126                            (903) 872-8903
                                                      (972) 564-0455                              Adult Adol Child
        Casselton, Emma LPC                           Adult Adol Child
        3668 S. Highway 69                                                                        Espericueta, Dalia LCSW ▲
        Greenville, TX 75402                          Herren, Carla PhD                           100 N. Main Street, Ste: 304
        (903) 450-5888                                9199 Old Nacogdoches Trail                  Corsicana, TX 75110
        Adult Adol Child                              Forney, TX 75126                            (903) 874-7133
                                                      (972) 564-0455                              Adult Adol Child
        Cook, V Denise LPC                            Adult Adol Child                            Spanish
        2401 Stonewall
        Greenville, TX 75401                          Horton, Rhonda LPC                          Henderson, Karol LPC
        (903) 454-4446                                417 N. Gun Barrel Lane                      200 N. 13th Street, Suite 207
        Adol Child (over 3 yrs)                       Gun Barrel City, TX 75156                   Corsicana, TX 75110
                                                      (214) 538-7099                              (903) 872-5048
        Gladden, Rae M. LPC                                                                       Adult Adol Child
                                                      Adult Adol Child (over 5yrs)
        4000 Wesley Street, Suite F
        Greenville, TX 75401                          Kegerreis, John PhD ●                       Hindman, Emily LPC
        (903) 269-1301                                201-B W Moore Ave                           100 N. Main Street, Ste: 511
        Adult Adol Child                              Terrell, TX 75160                           Corsicana, TX 75110
                                                      (972) 563-1981                              (903) 851-5058
                                                      Adult Adol Child (over 6yrs)                Adult Adol Child




         ●   Accepting Current Patients Only, ▲ Accepting Referrals                                                                        29


c.VO_Northstar.indd Sec1:29                                                                                                             1/27/09 1:00:22 PM
        ValueOptions® NorthSTAR Provider Network                             Proveedores Contratados por ValueOptions® NorthSTAR

        Kelman, Sharon LPC                    Tate, Laurel LCSW                            Peters, Michael LPC
        803 W. 2nd Ave                        915 Whitmore                                 1901 Central Drive, Ste: 700
        Corsicana, TX 75110                   Rockwall, TX 75087                           Bedford, TX 76021
        (903) 677-3112                        (469) 402-0614                               (817) 354-1234
        Adult Adol Child                                                                   Adult Adol Child
                                                   TARRANT COUNTY
        Metcalfe, Carol LPC ▲                                                              Wahby, Samir MD
        8148 NE County Road 1040                                                           905A Medical Center
                                              Chemical Dependency Providers                Arlington, TX 76012
        Rice, TX 75155
        (469) 767-7868                        Alexander, Deanna LPC, RN                    (817) 461-3823
        Adult Adol Child                      2105 W. Kendal Lane                          Adult Adol Child (over 5 yrs)
                                              Arlington, TX 76015
        Sheriff, Thomas PhD                                                                West, Dave LCSW
                                              (817) 481-0655
        200 N. 13th Street, Ste: 201                                                       2601 Tandy Ave.
                                              Adult Adol
        Corsicana, TX 75110                                                                Fort Worth, TX 76103
        (903) 874-4656                        Genung, Vanessa LCSW, RNCS, LMFT,            (817) 531-8330
        Adult Adol                                                                         Adult Adol Child
                                              LCDC
                                              720 W Harwood Road, Ste: 250
        Smith, Randy PhD ▲                    Hurst, TX 76054                                 WICHITA COUNTY
        920 N. Main Street                    (817) 581-1049
        Corsicana, TX 75110                   Adult Adol Child                             Mental Health Providers
        (972) 923-9337
        Adult Adol Child                      Mental Health Providers                      Butler, John LCSW, LMFT
                                                                                           1808 Rose Street
        Stebbins, David LPC ▲                 Alexander, Deanna LPC, RN                    Wichita Falls, TX 76301
        812 W. 2nd Ave                        2105 W. Kendal Lane                          (940) 723-4488
        Corsicana, TX 75110                   Arlington, TX 76015                          Adult Adol
        (903) 872-0548                        (817) 481-0655
        Adult Adol Child                      Adult Adol
        Stephens, Sandra LPC                  Broussard, John EdD
        100 Main Street, Ste: 304             1600 Airport Freeway, Ste: 322
        Corsicana, TX 75110                   Bedford, TX 76022
        (903) 874-7133                        (817) 571-8463
        Adult Adol Child (over 5yrs)          Adult Adol Child (over 5yrs)
        Strange, Travis LPC ●                 Camon, Eartha LPC
        312 N. 13th Street                    3015 Medlin Drive, Ste: 300
        Corsicana, TX 75110                   Arlington, TX 76015
        (972) 937-7147                        (817) 466-4450
        Adol Child                            Adult Adol Child

           ROCKWALL COUNTY                    Genung, Vanessa LCSW, RNCS, LMFT,
                                              LCDC
        Mental Health Providers               720 W Harwood Road, Ste: 250
                                              Hurst, TX 76054
        Ludden, Linda LPC                     (817) 581-1049
        106 E. Rusk Street, Ste: 103          Adult Adol Child
        Rockwall, TX 75087
        (972) 772-8484                        Hallmark, Rebecca LPC
        Adult Adol Child (over 5yrs)          814 Savannah Way
                                              Bedford, TX 76022
        Minto, James LCSW                     (817) 858-0665
        661 Justin Road                       Adult Adol Child
        Rockwall, TX 75087
        (214) 543-7056                        Knipstein, Robert MD
        Adult Adol Child                      731 N. Fielder, Ste: 100
                                              Arlington, TX 76012
        Sheikha, Sabri MD ●                   (817) 265-2021
        601 White Hills Drive, Ste: 100       Adult Adol
        Rockwall, TX 75087
        (972) 772-3630                        Liverman, Raymond DO
        Adult Adol Child                      801 W. Road to Six Flags, Ste: 147
        Arabic                                Arlington, TX 76012
                                              (817) 461-7774
        Shields, Sandra LCSW                  Adult Adol Child (over 8 yrs)
        506 N. Goliad, Ste: 6C
        Rockwall, TX 75087
        (972) 772-4006
        Adult Adol Child
                                                               ●
        30                                                         Aceptando solamente pacientes actuales, ▲ Aceptar las referencias



c.VO_Northstar.indd Sec1:30                                                                                                    1/27/09 1:00:22 PM
        ValueOptions® NorthSTAR Contracted Providers                                                            Proveedores Contratados por ValueOptions® NorthSTAR


            PROVIDERS INDEX                                           D                                                              K
                                                                      Daner, Francine ......................................24       Kalra, Gurjeet .........................................29
        A                                                             David, Suzanne ......................................24        Kegerreis, John ......................................29
        Abernethy, Pam .....................................23        Denson, Michael .....................................22        Kelly, Sherry ...........................................22
        Adelman, Robert ...................................29         Derryberry, Betty .....................................28      Kelman, Sharon ......................................30
        Alexander, Cindy ...................................23        Dilmore-Jones, Helen ........................23, 24            Khatami, Manoochehr ............................25
        Alexander, Deanna ................................30          Donohue, Peggy .....................................24         Knipstein, Robert ....................................30
        Alexander, Stacia ...................................23       Duggan, Linda ........................................29       Kogan, Inna ............................................25
        Allain, Jackie .........................................28                                                                   Kunnathusseril, John ..............................25
        Allen, Thomas .........................................23
                                                                       E
                                                                       Efurd, Emily ............................................24 L
        Anderson-Captain, Diane .......................23
                                                                       Ellason, Joan ..........................................22 Lahti, Sherrie ..........................................25
        Anderson, Annette..................................22
                                                                       Espericueta, Dalia .................................29 Lammers, Donald ...................................25
        Antonetti, Robert ....................................23
                                                                                                                                   Little, Irene ..............................................22
        Arnett, Gary .....................................22, 23 F
                                                                                                                                   Lawless, Dommie .............................23, 25
                                                                       Felber, Mark .....................................23, 24 Litwins, Nola ...........................................25
        B                                                              Felsenthal, Debbie .................................24 Liverman, Raymond ...............................30
        Barry, John .............................................23
                                                                       Fenton, Barry ..........................................24 Ludden, Linda ........................................30
        Bateman, Kenneth ..................................23
                                                                       Fernando, Sumith .............................23, 24
        Bates, Delores ........................................23
                                                                       Fliss, Karen ............................................24 M
        Baumbach, Cathy ...................................22
                                                                       Foster, Mark ...........................................24 Marquez, Theresa ..................................25
        Beene, Johnnie ......................................29
                                                                       Foster, Martha ........................................25 Marr, John ..............................................25
        Bell, David ..............................................29
                                                                       Freele, Robert .........................................25 Martin, Cornelius ..............................23, 25
        Bell, Patricia ...........................................28
                                                                                                                                   McGrath, Eileen ......................................22
        Bellamy, Douglas ..............................22, 24 G
                                                                                                                                   McKinney, Dawn .....................................29
        Bellamy, Priscilla ....................................22 Gaskin-Smith, Wanda .............................22
                                                                                                                                   Melman, Steven ...............................23, 25
        Bennett, Michael .....................................22 General, Dale .........................................25
                                                                                                                                   Meltzer, Rachel ......................................26
        Berger, Mary .....................................22, 24 Genung, Vanessa ...................................30
                                                                                                                                   Merchant, Albert ..............................23, 26
        Berger, Murray ........................................24 Gibson, Randall ......................................25
                                                                                                                                   Metcalfe, Carol .................................28, 30
        Berger, Roberta ......................................24 Gladden, Rae M .....................................29
                                                                                                                                   Meyer, Darren .........................................22
        Blair, Leita ...............................................24 Glick, Michael .........................................25
                                                                                                                                   Mills, Kathleen ..................................23, 26
        Boaz, Benjamin ......................................28 Goodwin, Pamela ...................................22
                                                                                                                                   Mims, Linda ............................................26
        Bontempo, Beth ......................................24 Gotts, Linda ............................................25
                                                                                                                                   Minto, James ..........................................30
        Boyer, Richard ........................................29 Graham, Sherry ......................................25
                                                                                                                                   Mittledorf, Wynne ..................................26
        Bracken, Jill ............................................24 Graham, Vicki .........................................28
                                                                                                                                   Montani, Graciela ..................................26
        Brewer, Daniel ........................................29 Grantham, Barbara .................................25
                                                                                                                                   Moolamalla, Preveen ..............................22
        Brewster, Judith ................................22, 24 Grisham, James .....................................25
                                                                                                                                   Moreno, Richard .....................................22
        Brophy, Michael ......................................24 Grubbs, Gerald .......................................25
                                                                                                                                   Morris, Brenda ........................................26
        Broussard, John .....................................30
                                                                                                                                   Mory, William ....................................28, 29
        Bryan, Teresa .........................................29 H
                                                                                                                                   Mulcahy, Mary ........................................26
        Burks, Kathey ....................................22, 24 Hallmark, Rebecca .................................30
                                                                                                                                   Myers, Janell ....................................23, 26
        Busby, Margaret .....................................24 Hamilton, Ellen .......................................22
        Butler, John ............................................30 Hamilton, Joyce ......................................25 N
                                                                       Hamric, Conrad ......................................25 Nazempoor, Al ..................................23, 26
        C                                                              Haram, Sandra .................................23, 25 Nuche, Sarah .........................................26
        Cameron, Susan ....................................22 Harding, Dana ........................................29
        Camon, Eartha ......................................30 Harton, Rhonda ......................................25 O
        Cannon, Betty .........................................24 Hartzog, Dennis ......................................25 O Brien David .........................................26
        Casselton, Emma ...................................29 Hebert, David ...................................22, 25 O Dea, John .....................................23, 26
        Chandler, Donald Jr ..............................24 Henderson, Karol ...................................29 O Neal, Michael ......................................22
        Cheatham, Douglas ................................28 Herren, Carla ..........................................29 Okafor, Mary ...........................................26
        Chio, Maria .............................................24 Hildre, Jerold ..........................................22 Omolaja, Rabui .......................................26
        Ciarochi, Sandra .....................................24 Hindman, Emily ......................................29 Oshman, Harvey ....................................26
        Clark, Debbie ..........................................24 Horton, Rhonda ................................23, 29 Oualline, Viola ........................................26
        Cocoris, John .........................................22 Hunt, Ruth ..............................................25
        Collins, Dana .........................................28 Husbands, Marjorie ................................25 P
        Cook, V Denise .......................................29                                                                   Parker, Susan .........................................26
        Copaken, James ....................................24 J                                                                    Patterson, Mary ......................................26
        Corn, Billy .........................................22, 24 Johns, Vickie ..........................................28 Perez, Juan ......................................23, 26
        Coutee, Kelly ...........................................24 Jones-Epstein, Ruby ..............................25 Peters, Michael .......................................30
        Cox, Patricia ...........................................24 Jones, Christopher .................................25 Petty, Laurie ...........................................26
        Crooks, Wayne ........................................24 Jordan, Jason .........................................29 Phelps, Carol ....................................23, 26
        Crosby, Shirley .......................................24 Jung, Pyeong-Soo ............................23, 25 Pinillos, Mary .........................................26
        Crumpton, Pamela .................................29

                                                                                                                                                                                            31


c.VO_Northstar.indd Sec1:31                                                                                                                                                             1/27/09 1:00:22 PM
        ValueOptions® NorthSTAR Contracted Providers                                                           Proveedores Contratados por ValueOptions® NorthSTAR

        Poeck, Shirley ........................................26       W                                                          J
        Polan, Roger ..........................................26Wahby, Samir ........................................30           Juliette Fowler Homes ............................19
        Portwood, Sheri ......................................26 Walter, Tom .............................................28
        Prakash, A ........................................23, 26West, Dave .............................................30        L
        Prescott, Melanie ....................................26 White, Russell ...................................27, 28          La Sima Foundation ...............................20
        Price, Lynn .............................................26
                                                                 Wilcox, Bill ..............................................28     Lakes Regional MH/MR ....................20, 21
        Pruitt, Debra ..........................................22
                                                                 Wilkinson, Ron .......................................28          Life Management Resources .................21
                                                                 Williams, James ...............................23, 28             Life Path Systems ..................................20
        Q                                                        Wood, Cedric ..........................................28         Lifenet       Community                    Behavioral
        Quarfoot, Beth .......................................26 Wrightsman, James ...............................28                  Healthcare ....................................19, 20
                                                                 Wyckoff, Roxanne ..................................28
        R                                                                                                                          N
        Radeke, Joanne .....................................29          Y                                                          Nexus Recovery Center .........................20
        Radosta, Robert .....................................28         Young, Michelle ......................................28
        Ratner, Joyce .........................................26                                                                  P
        Reed, Jimmie .........................................26                                                                   Phoenix House of Texas ...................20, 21
        Rickman, Wendy ....................................27               CLINIC INDEX                                           Phoenix Project ......................................21
        Riddick, Christopher ...............................27                                                                     Providence of Texas .........................19, 20
        Rila, Barbara ..........................................27      A
        Ring, Marsha ..........................................27       ABC Behavioral Health ..........................19 R
        Roche, Steve ..........................................27       Adapt of Texas .................................19, 20 Recovery Healthcare Corporation ..........21
        Rosin, Charles ........................................27       Addicare Group of Texas ........................20 Remedy Addictions Counselors ............21
        Russell, Jinna .........................................27      Addiction Treatment Resources .............21
        Rust, Sherry ...........................................29      Avenues Counseling Center ...................21 S
                                                                                                                                    S.T.E.P. Med (Methadone Clinic) ...........21
        S                                                               C                                                           Salesmanship Club Youth & Family .......19
        Schultz, Andrea .....................................27         Centro De Mi Salud ................................19 Solace Counseling and Associates .......21
        Schultz, Suzanne ...................................27          Child and Family Guidance ..............19, 20
        Scoville, Alice .........................................27     Counseling Center of Ellis County .........21 T
        Shackelford, John ...................................27         Counseling Institute of Texas .................19 Texas Social Services ............................20
        Shavers, Dolores ....................................27         Crossroads Family Services .................20 The Freeman Center ..............................21
        Sheikha, Sabri ..................................27, 30                                                                     The Road to Recovery ...........................21
        Sheriff, Thomas ......................................30        D                                                           Turtle Creek Manor ................................21
        Shields, Sandra ......................................30        Dallas Metrocare Services .....................19
        Shiwach, Rajinder ..................................27          Dallas Metrocare Services – Lancaster/ W
        Sikes, Lori ...............................................22     Keist Clinic ..........................................19 West Texas Counseling & Rehabilitation
                                                                        Dallas Metrocare Services (Independence                       Foundation (Methadone Clinic) ..........21
        Siles, Fernando ......................................29
        Skipper-Relyea, Melanie ........................27              House Drop-In Center) .......................19
                                                                     Dallas Metrocare Services - Altshuler
                                                                                                                                     Y
        Smith, Linda ...........................................27                                                                   Youth Advocate Programs ......................20
        Smith, Mary Magdalena ........................27                Clinic............................................19
        Smith, Randy ..........................................30    Dallas Metrocare Services - Early
        Smith, Rob ..............................................27     Intervention .........................................19
        Solis, Carolyn ...................................23, 27     Dallas Metrocare Services - Eastside Family
        Sparks, Luanne ................................23, 27           Center .................................................19
        Spillman, Craig .......................................27    Dallas Metrocare Services-Homeless ....19
        Sprague, Carla .......................................27     Dallas Metrocare Services - Pathways
        Stebbins, David .....................................30         Clinic ...................................................19
        Stephens, Sandra .............................29, 30         Dallas Metrocare Services-Special Needs
        Stokes, Nancy ........................................27        Offender Program ...............................19
        Stolarski, Frances ...................................27     Dallas Metrocare Services - Treatment
        Strange, Travis .......................................30       Foster Care .........................................19
        Stubblefield, Loretta ..............................28        Dallas Metrocare Services - Westmoreland
                                                                        Clinic ...................................................19
        T                                                            Dallas Metrocare Services - Westside
        Tarver, Donna .........................................27       Family Clinic ........................................19
        Tate, Laurel .............................................30
        Terpstra, David .......................................27 F
        Tipton, Lee ..............................................27 First Step Counseling .......................20, 21
        Tulloch, Edwin ......................23, 27, 28, 29
        Turney, Sandra .......................................27
                                                                     G
                                                                     Galaxy Counseling Center .....................19
        V                                                               H
        Venable, William .....................................28 Holmes Street Foundation .....................20
        Von Helms, Caroline ..............................28 Homeward Bound ..................................20

         32


c.VO_Northstar.indd Sec1:32                                                                                                                                                        1/27/09 1:00:22 PM
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c.VO_Northstar.indd C4                                                                              1/27/09 1:00:22 PM

				
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