REIS Rental Guide by wolfalex1000

VIEWS: 10 PAGES: 11

									Recreational Equipment Issue Services
   Standard Operating Procedures


          Sports Branch
       Semper Fit Division
 Marine Corps Community Services

    Camp Lejeune, North Carolina
Contents
Contacts ........................................................................................................................................................ 3
   Recreational Equipment Issue Services Office........................................................................................... 3
Reservation Policy ........................................................................................................................................ 4
   Reservation Eligibility ................................................................................................................................ 4 Page | 2
   Reservation Timeline ................................................................................................................................. 4
   Deposit and Balance Policy ....................................................................................................................... 4
   Cancelation Policy ..................................................................................................................................... 4
   Return Policy ............................................................................................................................................. 4
Distance ........................................................................................................................................................ 5
Payment Methods ........................................................................................................................................ 5
Check-Out Procedures.................................................................................................................................. 5
   Equipment check-out Times ...................................................................................................................... 5
   Damages ................................................................................................................................................... 5
   Camper / Car Hauler Check-Out ................................................................................................................ 6
Return Policies and Procedures ................................................................................................................... 6
   Late Returns .............................................................................................................................................. 6
   Camper Returns and Sanitation ................................................................................................................ 6
   Inflatables Returns and Sanitation............................................................................................................ 6
   After Hours Returns................................................................................................................................... 7
Vehicle Requirements .................................................................................................................................. 7
   Waiver of Liability ..................................................................................................................................... 7
   Inflatables ................................................................................................................................................. 7
   Towing....................................................................................................................................................... 7
   Camper Rentals ......................................................................................................................................... 7
Working Order and Malfunctions ................................................................................................................ 7
   Working Order Understanding.................................................................................................................. 7
   Equipment Malfunctions ........................................................................................................................... 7
Prices............................................................................................................................................................. 8




________________________________________________________________________________________________________
Recreation Equipment Issue Customer SOP                                                  Updated 2011 June
Contacts

Recreational Equipment Issue Services Office

        Hours of Operation: Monday-Tuesday & Thursday-Friday: 0700-1730
                            Saturday: 0800-1600                                                              Page | 3
                            Wednesday and Sunday: Closed
        Location: Building 1100 on West Road between Ash Street and Birch Road
        Contacts:
                 Reservations Desk: 910-451-1368; 910-451-2360
                 Glenn Neumann (Manager): 910-451-6838
        Fax: 910-451-0233
        Mailing Address: Attn: SPOR
                          1401West Road
                          Camp Lejeune, NC 28547
        Website: mccslejeune.com/recissue
        Email: lejrei@usmc-mccs.org




________________________________________________________________________________________________________
Recreation Equipment Issue Customer SOP                                                  Updated 2011 June
Reservation Policy

Reservation Eligibility
      Authorized patrons for REIS are Active Duty, reservists on Active Duty, and their Dependants,
      and DoD authorized personnel. Military/DoD ID cards must be presented at time of reservation
      and/or at time of reservation pickup.                                                                    Page | 4

        All items issued by REIS may be reserved; any items not reserved are available on a first come
        first served basis the day of. Reservations are accepted in person or over the phone.

Reservation Timeline
      Reservations can be made up to one (1) year in advance for any item. Items can be reserved for
      any length of time.

        Temperature and Weather Restrictions
        Inflatables will not be issued in weather conditions that predict temperatures below 40 degrees.
        Using inflatable games and/or bounce houses in temperatures below 40 degrees may pose a
        safety risk as seams may not be able to seal properly causing the inflatable to not fully fill with
        air. It is patrons’ responsibility to ensure proper use, or no use, of inflatables that are in their
        possession when the temperature drops below 40 degrees. Any damages deemed caused by
        use in cold temperatures, or misuse of the item in these conditions, will be the responsibility of
        the customer.

Deposit and Balance Policy
       All reservations for equipment require a 50% deposit at the time of reservation to hold the item
       for date(s) requested. Reservations of equipment for items less than $15 must be paid in full at
       the time of reservation. Reservations will not be confirmed without payment. Reservations
       taken over the phone may be paid by credit card.

        Remaining balances on reserved items must be paid in full at the time of, or prior to, item
        pick-up. Persons with unpaid balances will not be permitted to take reserved item.

Cancelation Policy
       Cancelations will be accepted for full refunds up to 48 hours prior to reservation pick-up.
       Cancelations within 48 hours (two days) of reservation will result in forfeiture of the deposit.

Return Policy
      Items must be returned by 1000 on the day indicated on the reservation Check Out Form; failure
      to return items on time will result in an additional fee. Please see Return Policy and Procedures
      for details.


Fuel Policy

All items requiring fuel will be full when issued to customers. Customers are responsible to return
item(s) in the same condition, excluding mixed fuels. A $15.00 refilling fee will be assessed to all items
not returned full. Refilling fees will be due upon time of return.

NOTE: Mixed fuel equipment is NOT required to be returned full.



________________________________________________________________________________________________________
Recreation Equipment Issue Customer SOP                                                  Updated 2011 June
Distance

MCCS REIS will allow customers to take towable items a maximum of 200 miles. Customers wishing to
take items farther than 200 miles will be required to sign a waiver acknowledging that it will be at the
customer’s expense to return the item should the item have malfunctions. MCCS/REIS will not
reimburse customers who have items outside the 200 mile limit for towing, repairs, or other costs            Page | 5
associated with damages that are not the direct responsibility of REIS.


Payment Methods

REIS accepts Cash, Personal Checks, Credit Cards, and Debit Cards. Star Cards are not accepted for
payment.


Check-Out Procedures

Equipment Check-Out Times
      Checkout Procedures – Equipment checkouts will be completed for M/T/Th/F from 0700-1700
      and Sat from 0800-1530. Please allow at least 30 minutes for general equipment checkouts and
      one (1) hour for all camper rental checkouts.

        Early Check-out Procedures – Equipment reserved in advance may be checked out up to three
        hours before closing the day before reservation is set to begin (if available) for a ½ day fee.
        Patrons should contact the reservation office to request “Early Checkout” and to ensure
        equipment will be available. Customers may request early checkout at the time of their initial
        reservation.

        ½-Day Policy – Customers wishing to utilize equipment for a shorter period of time may check
        out equipment on a first come/first served basis starting at 1400 on M/T/Th/F and 1230 on Sat
        for ½ price (pending availability). Equipment on reservation for the following day will not be
        made available for ½ day usage on the current day. Equipment is to be returned no later than
        1000 on the next day the facility is open for business. Customers failing to return equipment on
        time will be subject to a full day’s charges.



Damages
     MCCS REIS staff will inspect all outgoing items in conjunction with the renting party for damages
     and areas of concern with each item.

        It is the responsibility of the renting party to ensure notation of any damages to equipment
        prior to taking possession. The fee for restoration and/or replacement of damaged items is
        provided on the check-out form. This fee will apply to any returned equipment with damage
        not noted on the check-out form. This fee will be due at the time of return.

        Military Units that reserve items are subject to charges of their Unit Funds for items returned
        with damages not noted on check-out form.

________________________________________________________________________________________________________
Recreation Equipment Issue Customer SOP                                                  Updated 2011 June
Camper / Car Hauler Check-Out
     All camper and car hauler rentals are required to have a vehicle inspection done by REIS before
     a reservation is finalized to ensure vehicle is adequate and able to pull camper/car hauler. Listed
     below are the minimum requirements of the vehicle. Other aspects of the vehicle, such as tire
     pressure and wear, turn signals and lights, and wiring harness will be inspected before the
     camper/car hauler is released:
                                                                                                              Page | 6
 Camper/Trailer            8’         10’        12’         15’           16’        18”           19’
 GVWR                    3000        3500       4000        4472          4472       5000          5000
 Hitch Height (in)       18-20       18-20      18-20      16”-17”      16”-18”     21”-24”       19”-20”
 Ball Size                 2           2          2           2             2          2             2
 Min. Engine Size        6 cyl       6 cyl      6 cyl       6 cyl        6-8 cyl      8cyl         8 cyl


           Car Hauler               16’        18’         20’               Car Caddy
           GVWR                    7000       7000        7000       Based on towed vehicle wt.
           Hitch Height (in)      16-17.5     16-18       18-20                18-20
           Ball Size               2 5/16     2 5/16      2 5/16                  2
           Min. Engine Size        6 cyl      6 cyl       6 cyl                 6 cyl

        Please Note: The above are general specifications, for more detailed specifications on individual
        items, please see the REIS office for additional documents.

        All campers will be sent out with the holding tanks empty; the same is expected upon their
        return to avoid a service fee. Customers should be sure to note any/all damages to camper at
        time of check-out to avoid fees upon return.

Return Policies and Procedures

Late Returns
       All items must be returned on the due date indicated before 1000. Failure to return on time will
       result in items being assessed a late fee. Late fees are as follows:
                Waiting Rental Reservation: one day late fee at twice the regular daily rate, plus cost of
                lost rental amount.
                No Waiting Rental Reservation: late fee at twice the regular daily rate until item is
                returned.

         All late fees are due upon return of the item.

Camper Returns and Sanitation
     Campers must be returned with the holding tank empty. Failure to do so will result in a $100.00
     sanitation fee. MCCS provides an onsite dump station for your convenience. It is the
     customer’s responsibility to ensure holding tank is empty BEFORE the check-out process begins
     to avoid a sanitation fee. MCCS will have staff onsite to provide guidance should the customer
     need it.

Inflatables Returns and Sanitation
       Inflatables are required to come back clean of all debris and completely dry. Failure to have
       inflatable clean and dry will result in a $75.00 cleaning and sanitation fee for each inflatable not
       in proper condition.


________________________________________________________________________________________________________
Recreation Equipment Issue Customer SOP                                                  Updated 2011 June
After Hours Returns
        Customers are not allowed to leave their rental at the REIS site after hours as a means of
        returning items. Customers who return items in this manner are subject to replacement and/or
        repair of any equipment left after hours and is deemed damaged or stolen as a result.

Vehicle Requirements                                                                                         Page | 7

Waiver of Liability
      MCCS Gear Issue will gladly help customers load/unload items into/out of their vehicles upon a
      signed Waiver of Liability. MCCS Gear Issue employees are not permitted to assist customers in
      this manner if a signed waiver of liability is not granted by the customer.

Inflatables
       An open bed truck or trailer is required for all Inflatable rentals. Small and Mid-sized SUVs, mini
       vans, and sedans will not be granted possession of inflatables for transport due to safety
       concerns.

Towing
      All items that require towing must be affixed to a vehicle that has operational lights for the tow,
      safety rated to tow item, and properly working attachment devices. Please confirm at time of
      reservation that the vehicle used is suitable for item it will tow. Towable items must be
      properly affixed to the towing vehicle; towables will not be attached to the bumper of a vehicle.
      Please see the Camper/Car Hauler Check-Out section and/or REIS office for vehicle requirements
      for towing.

Camper Rentals
        Camper rentals require specific vehicle inspections prior to camper rental agreement. Please
        read the Camper Check Out section or contact REIS for details concerning this process.


Working Order and Malfunctions

Working Order Understanding
      All items are issued in proper working order. It is the responsibility of the customer to ensure
      they have a full and proper understanding of the use and utilization of the item they are renting.
      MCCS REIS staff will assist in answering any questions to ensure the customers’ understanding.
      MCCS is not liable for damages to property, injury or other instances which result from the
      improper use or knowledge of the item rented.


Equipment Malfunctions
      In the event that an item malfunctions while in the customers’ possession, contact the REIS
      Office for assistance. All attempts will be made to troubleshoot the problem over the phone,
      but in the case that a fix cannot be made, the item will be inspected upon return and a course of
      action decided. If you are in the local area, you may bring the item by for an exchange or repair.




________________________________________________________________________________________________________
Recreation Equipment Issue Customer SOP                                                  Updated 2011 June
Prices

                  72-Hour Rentals                                         Miscellaneous

 Item Name                                    Price        Item Name                                     Price
 Badminton Set                                $1.00        Ice Chest, 54-Qt                              $2.00    Page | 8
 Basketball                                   $1.00        Ice Chest, 80-Qt                              $3.00
 Croquet Set                                  $1.00        Ice Chest, 102-Qt                             $4.00
 Football                                     $1.00        Ice Chest, 150-Qt                             $5.00
 Horseshoe Set                                $1.00        Water Jug, 5-Gal                              $2.00
 Soccer Ball                                  $1.00        Keg Cooler                                    $5.00
 Tennis Racket                                $1.00        Chairs, Wedding, White (50+ to Reserve)       $0.75
 Tug-Of-War Rope                              $1.00        Chairs                                        $0.75
 Volleyball                                   $1.00        Table, 5' (10+ to Reserve)                    $4.00
 Volleyball Net                               $1.00        Table, Round, 6' (10+ to Reserve)             $5.00
 Softball Package                             $5.00        Tent, 20x20                                   $20.00
 Includes: (2) Softballs, (2) Softball Bats, (2) Gloves,
 Left-handed, (8) Gloves, Right-handed,(1) Set of bases
                                                           Tent, 20x30                                   $28.00
                                                           Tent, Wedding, 20x20, White                   $20.00
                  Carnival Games                           Tent, Wedding, 20x30, White                   $28.00
                                                           Canopy, Screened, 12x12                       $6.00
 Item Name                                   Price         Wedding Package
 Bass Master                                 $ 6.00        Includes: 1) White 20x40 Wedding Tent, (10)   $80.00
 Bull’s Eye Target Toss                      $ 6.00        White Tables, (50) White Wedding Chairs

 Can Smash                                   $ 3.00        Generator, 1200-Watt (5 Amp Output)           $5.00

 Castle Conquest                             $ 6.00        Generator, 2700-Watt (19.2 Amp Output)        $15.00
 Colors                                      $ 3.00        Generator, 5500-Watt (37.5 Amp Output)        $25.00
                                                           Hand Truck                                    $3.00
 Country Jamboree                            $ 6.00
                                                           Patio Heater & Light w/ Table                 $50.00
 Feed the Monkey                             $ 6.00
                                                           Rollaway Bed, Single                          $2.00
 Giant Trike                                 $ 6.00
                                                           Rollaway Bed, Double                          $2.00
 Golf Challenge                              $ 6.00
                                                           Santa Suit                                    $10.00
 Hog Wild                                    $ 6.00
                                                           Volleyball Set, Lawn                          $4.00
 Kick-n-score                                $ 6.00
 Kiddie Striker                              $ 10.00
 Limbo                                       $ 6.00
 Monkey Poo Dodgeball                        $ 6.00
 Pin the Tail on the Donkey                  $ 6.00
 Pin the Candle on the Cake                  $ 6.00
 Potato Sack Set                             $ 6.00
 Quarter Back Toss                           $ 6.00
 Rattle Snake Round Up                       $ 6.00
 Road Kill Café                              $ 6.00
 American Hunter                             $ 6.00
 Target Bean Bag Toss                        $ 6.00
 Speed Pitch                                 $ 6.00


________________________________________________________________________________________________________
Recreation Equipment Issue Customer SOP                                                  Updated 2011 June
                       Inflatables                                      Inflatables, Cont.

 Item Name                             Price           Item Name                             Price
 Basketball Double Goal                $60.00          Run& Splash 2 Lane                    $ 40.00
 Bouncy Boxing                         $50.00          Run & Splash Rock Arches              $ 50.00         Page | 9
 Bungee Run, 2-Lane                    $60.00          16’ Wet & Dry Slide                   $50.00
 Dunk Tank                             $38.00          Safari Adventure Bus                  $ 85.00
 High Striker, 14', Trailer Mounted    $20.00          30’ Backyard Obstacle Course          $ 75.00
 Moonwalker                            $45.00          Mini Turbo Rush Part A                $75.00
 Medieval Joust, Adult                 $25.00          Mini Turbo Rush Part B                $75.00
 Medieval Joust, Youth                 $20.00          Mini Turbo Rush All Star              $75.00
 One-on-One                            $30.00          Deluxe Jungle Play Center             $75.00
 Pedestal Joust                        $60.00          Deluxe All Star Play Center           $75.00
 Power Ball                            $45.00          Mini Crayon Play Land Combo           $75.00
 Rock 'em Knock 'em                    $50.00          Mini Fun House Combo                  $70.00
 Rocky Mountain                        $65.00          Crayon Play Land Combo                $70.00
 Twin Peaks                            $65.00          Princess Castle Combo                 $ 65.00
 Kiddie Double Lane Slide              $50.00          Jump in the Box Bounce                $65.00
 Lava Slide                            $50.00          Under the Sea Bounce                  $40.00
 Cowboy Slide                          $50.00
 G.I. Slide                            $50.00
 Slip-N-Slide (Water Slide)            $35.00                             Kiddie Games
 Wet-N-Wild (Water Slide)              $120.00
 Wild Rapids (Water Slide)             $85.00          Item Name                              Price
 Monster Wave (Water slide)            $85.00          American Hunter                        $ 6.00
 Jungle Bounce                         $45.00          Smiley Face Bean Bag Toss              $ 2.00
 Animal Bounce (Giraffe or Tiger)      $45.00          Bullseye Target Toss                   $ 2.00
 Castle Bounce                         $45.00
                                                       Knotts                                 $ 2.00
 Castle Bounce, Merlin                 $45.00
                                                       Target Toss Bean Bag                   $ 2.00
 Fun Bounce                            $45.00
 Spider Web                            $50.00          Tic Tac Toss                           $ 6.00
 Sumo Wrestling, Adult (2 Suits)       $60.00          Clown Bean Bag                         $ 1.00
 Sumo Wrestling, Kid (2 Suits)         $45.00          Up 4 It                                $ 2.00
 Team Challenge                        $75.00          Ring Tac Toe                           $ 1.00
 Obstacle Course                       $75.00
                                                       Swiss Cheese Parachute                 $ 1.00
 Xtreme Rush                           $75.00
                                                       Target Toss                            $ 1.00
                                                       Yard Dice                              $ 1.00




________________________________________________________________________________________________________
Recreation Equipment Issue Customer SOP                                                  Updated 2011 June
                        Trailers                                                 Camping

  Item Name                      Hitch Size     Price     Item Name                                           Price
  Kar Kaddy (4 hours or less)        2"         $15.00    Backpack                                             $2.00
  Kar Kaddy                          2"         $30.00    Cot                                                  $2.00
  Trailer, 8x12, Open                2"         $30.00    Ground Pad                                           $1.00   Page | 10
  Trailer, 5x8, Closed               2"         $30.00    Lantern (Requires Batteries)                         $1.00
  Trailer, 6x12, Closed              2"         $25.00    Sleeping Bag (1 Day)                                 $5.00
  Trailer, 6x12, Open                2”         $ 25.00   Sleeping Bag (2+ Days)                               $2.50
  Trailer, 5x8, Dump                 2"         $20.00    Stove, Camping, 2 Burner                             $2.00
  Trailer, 6x10, Dump                2"         $20.00    Tent, 4 Person                                       $5.00
  Motorcycle Trailer, Single         2"         $15.00    Tent, 6 Person                                       $7.00
  Motorcycle Trailer, Triple         2"         $20.00    Camping Package I                                   $12.00
                                     5/16                 4 Person Tent, (2) Sleeping Bags, (2) Ground Pads, (1) 2-
  Car Hauler, 8.5x16               2 "          $35.00
                                     5/16                 Burner Camping Stove, (1) 54-Qt Ice Chest, (1) 5-Gal Water
  Car Hauler, 8.5x18               2 "          $35.00
                                     5/16                 Jug, (1) Lantern (Requires Batteries)
  Car Hauler, 8.5x20               2 "          $ 35.00   Camping Package I w/ 2 Fishing Poles                $14.00
                                                          Camping Package II                                  $14.00
                                                          (1) 6 Person Tent, (2) Sleeping Bags, (2) Ground Pads, (1)
                        Cookers                           2-Burner Camping Stove, (1) 54-Qt Ice Chest, (1) 5-Gal
                                                          Water Jug, (1) Lantern (Requires Batteries)
  Item                                  Price             Camping Package II w/ 2 Fishing Poles               $16.00
  Cooker, Mantis, Large, Charcoal       $ 15.00           Dodge Ball Set                                       $3.00
  Cooker, Mantis, Small, Charcoal       $ 15.00           Frisbee                                              $0.50
  Cooker, Pig, Charcoal                 $ 15.00           Fishing Rod w/ Reel                                  $2.00
  Cooker, Smoker                        $     5.00        Flag Football                                        $5.00
  Cooker, Grill, 1/2 BBL                $     2.00        Flyer Golf                                           $1.00
  Grill, Tabletop                       $     2.00        Hula Hoops                                           $0.50
  Cooker, Pig, Large, Gas               $ 35.00
  Cooker, Pig, Small, Gas               $ 35.00
  Cooker, Mantis, Gas                   $ 35.00                                  Campers
  Cooker, Rotisserie, Gas               $ 40.00
  Cooker, Turkey                        $ 20.00           Item Name                   Hitch Size      Price
                                                          Camper, Pop-Up,15'              2"                  $20.00
                      Propane*                            Camper, 16'                     2"                  $35.00
  Item                          Price
                                                          Camper, 19'                     2"                  $40.00
  Propane, 1 Gal                               $3.00
                                                          Camper, 18'                     2"                  $40.00
  Propane, 20-LB Tank                         $15.00
  Propane, 30-LB Tank                         $21.00
  Propane, 40-LB Tank                         $27.00
     *Propane prices subject to change without notice




________________________________________________________________________________________________________
Recreation Equipment Issue Customer SOP                                                  Updated 2011 June
Lawn and Garden Equipment                                Lawn and Garden Equipment, Cont.

  Item Name                            Price              Item Name                            Price
  Axe                                  $1.00              Shovel, Spade                        $1.00
  Bow Saw                              $1.00              Sledge Hammer                        $1.00
                                                                                                             Page | 11
  Brush Cutter                         $10.00             Tree Trimmer                         $1.00
  Come-A-Long                          $3.00              Pressure Washer                      $20.00
  Fence Stretcher                      $2.00              Weedeater                            $8.00
  Fertilizer Spreader                  $2.00              Wheelbarrow                          $2.00
  Hedge Clipper                        $1.00              Stump Grinder                        $35.00
  Hedge Clipper, Gas                   $7.00
  Hoe                                  $1.00
  Ladder, Step, 6'                     $2.00
  Ladder, Step, 8'                     $2.00
  Ladder, Extension, 16'               $2.00
  Ladder, Extension, 20'               $2.00
  Lawn Aerator                         $5.00
  Lawn Edger                           $8.00
  Lawn Mower                           $8.00
  Lawn Roller                          $5.00
  Leaf Blower, Hand                    $7.00
  Leaf Blower, Backpack                $12.00
  Log Splitter                         $35.00
  Lopping Shears                       $1.00
  Pick-axe                             $1.00
  Pitch Fork                           $1.00
  Post Driver                          $1.00
  Post Hole Digger                     $1.00
  Power Auger                          $10.00
  Rake, Lawn                           $1.00
  Rake, Garden                         $1.00
  Rake, Potato                         $1.00
  Tiller Cultivator                    $10.00
  Roto-Tiller                          $20.00
  Shovel, Flat                         $1.00
  Shovel, Pointed Long Handle          $1.00



________________________________________________________________________________________________________
Recreation Equipment Issue Customer SOP                                                  Updated 2011 June

								
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