Indicate whether the statement is true or false.
____ 1. A computer is an electronic device that receives data (input), processes data, stores data, and produces a result
____ 2. If you want to keep a permanent copy of data, you must store it in RAM.
____ 3. After data is processed, it is “presented” to the user through an input device.
____ 4. The higher the dpi, the higher the resolution or print quality.
____ 5. Data is a critical component of most businesses that is easily replaced.
____ 6. If a computer suffers water damage, make sure you restore power as soon as possible to help dry it out.
____ 7. Paper jams are one of the more common printer problems.
____ 8. The cost of maintenance determines whether a professional or you as the computer user should perform the
____ 9. When opening a laser printer, do not touch anything shiny because it might be hot or contain a charge.
____ 10. Once a file has been deleted from the Recycle Bin, you can restore it by right-clicking the Recycle Bin and
then clicking Restore.
____ 11. It doesn’t matter in which order you complete the problem-solving steps, as long as you complete them all.
____ 12. Try to combine solutions so you can test as many solutions as possible at the same time.
____ 13. When you implement a solution, take notes about the troubleshooting steps you perform.
____ 14. Solving problems is a linear process.
____ 15. Without an operating system, a computer would not function.
____ 16. A system administrator can grant administrative rights to other users.
____ 17. To select nonconsecutive files, click the first item, hold down the Shift key, and then click the last item.
____ 18. After you empty the Recycle Bin, you can retrieve the files later by clicking Restore.
____ 19. You can open multiple documents within each application.
Identify the choice that best completes the statement or answers the question.
____ 20. The first computers were developed in ____.
a. the late 1920s and early 1930s c. the mid-1960s
b. the late 1940s and early 1950s d. 1971
____ 21. Who developed the microprocessor?
a. Steve Jobs c. Dr. Ted Hoff
b. Steve Wozniak d. Dr. John Atanasoff
____ 22. Peripheral devices such as printers and monitors are considered to be ____.
a. hardware c. data
b. software d. information
____ 23. Computers perform logical operations using logical operators such as ____.
a. addition, subtraction, multiplication and division
b. greater than, less than, or equal to
c. AND, OR, and NOT
d. none of the above
____ 24. Which type of computers are today’s most widely used personal computers?
a. Desktop and notebook c. Mobile devices
b. Application servers d. Supercomputers
____ 25. What type of computer could be found in a digital watch?
a. Mainframe computer c. Embedded computer
b. Supercomputer d. Notebook computer
____ 26. Which of the following is a computer procedure that takes raw data and changes it into information?
a. RAM c. BIOS ROM
b. IPOS d. MP3
____ 27. Input, output, and processing devices grouped together represent a(n) ____.
a. mobile device c. circuit board
b. information processing cycle d. computer system
____ 28. Which of the following system components is the brains of the computer?
a. Circuit board c. Memory
b. CPU d. Network card
____ 29. The ____ coordinates all of the processor’s activities.
a. arithmetic/logic unit (ALU) c. random access memory (RAM)
b. control unit d. expansion slot
____ 30. ____ refers to the machine language which is all 1s and 0s.
a. Bit c. Binary
b. Byte d. Processor pathways
____ 31. Which measurement is approximately 1 million bytes?
a. Kilobyte c. Gigabyte
b. Megabyte d. Terabyte
____ 32. The more ____ you have, the faster the computer processes data.
a. ROM c. I-cycles
b. RAM d. E-cycles
____ 33. Hard drives, magnetic tapes, and Zip disks are examples of ____.
a. magnetic storage devices c. solid-state storage
b. optical storage devices d. remote storage
____ 34. The ____ of a CD/DVD indicates its quality.
a. size c. color
b. price d. case
____ 35. Which of the following is NOT a safeguard you should take to care for removable storage media?
a. Keep away from magnetic fields.
b. Avoid extreme temperatures.
c. Only remove the media from a drive when the drive indicator light is on.
d. Keep the discs in a sturdy case when transporting.
____ 36. What type of storage device is shown in Figure 1-1 above?
a. Magnetic storage device c. Solid-state storage
b. Optical storage device d. Remote storage
____ 37. Figure 1-2 above shows which system component?
a. Motherboard c. Random access memory
b. Microprocessor d. Read-only memory
Eli uses computers as part of his daily duties in his job as a store clerk at a department store.
____ 38. When Eli scans the barcode of an item into the computer, which step in the information processing cycle is
a. Receiving data c. Outputting information
b. Processing data d. Storing data
____ 39. When Eli views the description and price of an item displayed on the computer monitor, which step in the
information processing cycle is being performed?
a. Receiving data c. Outputting information
b. Processing data d. Storing data
Myra is using a word-processing program to create an address list of her family and friends.
____ 40. As Myra inputs the names, addresses, and telephone numbers, her data is stored in ____?
a. the control unit c. a dual-core processor
b. RAM d. BIOS ROM
____ 41. If Myra wants to save her address list on solid-state storage media, which of the following would she choose?
a. CD-ROM c. Magnetic tape
b. DVD-R d. USB flash drive
____ 42. What type of keyboard is designed to provide users with more natural, comfortable hand, wrist, and arm
a. Ergonomic c. Specialized
b. Cordless d. Security
____ 43. Which type of mouse uses a laser to detect the mouse’s movement?
a. Mechanical c. Optical
b. Optomechanical d. Wireless
____ 44. The ____ is a pointing device that works like a mouse turned upside down.
a. touchpad c. trackball
b. pointing stick d. joystick
____ 45. Speech, sound effects, and music are examples of ____.
a. specialized output devices c. Bluetooth technology
b. audio input d. hard copy
____ 46. Which type of monitor produces an image by manipulating light within a layer of liquid crystal cells?
a. CRT c. Gas plasma
b. LCD d. All of the above
____ 47. Which of the following is used to produce a hard copy of the processing results?
a. CPU c. Printer
b. Monitor d. Speaker
____ 48. Printer speed is measured in ____.
a. RAM c. pages per minute
b. characters per second d. dots per inch
____ 49. Which type of printer produces images using the same technology as copier machines?
a. Laser c. Thermal
b. Inkjet d. Mobile
____ 50. A stylus would be used to write on a(n) ____.
a. environmental sensor c. monitor
b. PDA d. fingerprint scanner
____ 51. Which would you use to view the temperature and humidity of a remote environment?
a. Remote control c. Environmental sensor
b. Biometrics d. Virtual devices
____ 52. Remote controls are a type of specialized ____.
a. environmental probe c. input device
b. output device d. security device
____ 53. Which of the following uses the synchronized positioning of light-emitting and sensing devices to detect user
a. Biometric keyboard scanner c. Fingerprint scanner
b. Laser virtual keyboard d. Touch display screen
____ 54. A keyboard that can be operated with the feet is an example of a special input device for ____.
a. the physically challenged c. environmental monitoring
b. biometric systems d. wireless technology
____ 55. The field of ____ is defined as the study, design, and use of robot systems for manufacturing.
a. biometrics c. plotters
b. virtual input d. robotics
Clarissa uses a mouse as the pointing device for her personal computer. Her mouse has two buttons and a
____ 56. To display a shortcut menu on the screen, Clarissa would click ____.
a. the left mouse button c. both mouse buttons at the same time
b. the right mouse button d. the mouse wheel
____ 57. Which action would Clarissa perform to highlight a selected portion of the text on the screen?
a. Pointing c. Right-clicking
b. Dragging d. Rotating wheel
Clyde is setting up the new computer that he just bought and wants to attach peripheral devices to the USB
____ 58. By using a USB hub, Clyde could connect up to ____ different peripherals with a single connector.
a. 8 c. 63
b. 40 d. 127
____ 59. When Clyde plugs a device in and the computer system configures it automatically, this is referred to as ____.
a. plug-and-play c. a serial port
b. FireWire d. Bluetooth
____ 60. Some companies use spyware to ____.
a. trace stolen equipment c. designate a schedule for backing up data
b. monitor employee personal computer use d. sound an alarm if equipment is moved
____ 61. ____ can occur when older systems are discarded and the data is not deleted.
a. Encryption c. Data theft
b. Backup d. Viruses
____ 62. The ____ process makes data unreadable unless or until it is decrypted.
a. backup c. connectivity
b. troubleshooting d. encryption
____ 63. People who use remote software on stolen systems to connect to the organization’s network and bypass the
company’s security measures are called ____.
a. firewalls c. spikers
b. hackers d. bugs
____ 64. To back up files, you should save them to ____.
a. the main system c. an independent storage device
b. the organization’s network d. a notebook computer
____ 65. For optimal performance, the relative humidity of the computer room should be above 20 percent and below
a. sea level c. the dew point
b. the temperature d. 30 percent
____ 66. What environmental factor should be considered when taking a cold notebook computer from an
air-conditioned office into an automobile on a sunny day?
a. Humidity c. Power loss
b. Magnetic fields d. Water damage
____ 67. Data on a hard drive is stored in small ____ dots on the disk.
a. water-proof c. removable
b. magnetic d. battery-powered
____ 68. Damaged cables can ____.
a. prevent peripheral devices from c. cause power spikes
communicating with the computer
b. cause a hard drive crash d. conduct static electricity
____ 69. There are ____ basic types of UPS systems.
a. two c. five
b. four d. twelve
____ 70. Which type of hardware issue would you evaluate using a boot disk?
a. Printer problem c. Loss of network connectivity
b. Display problem d. Crashed hard drive
____ 71. If media is damaged by water, first ____.
a. restart the computer c. dry it
b. place it in an airtight plastic bag d. any of the above
____ 72. What is the first step in trying to recover data from damaged media?
a. Test the media to see how much damage has occurred.
b. Turn the computer on.
c. Open the computer case to visually inspect it.
d. Move the media to a secure environment.
____ 73. If the printed image is faded, this could indicate ____.
a. the toner is low c. economy mode printing is turned on
b. the print density is set too low d. any of the above
____ 74. When a hardware device such as a printer or monitor does not work, it could be ___.
a. a software problem c. a mechanical problem
b. an electrical problem d. any of the above
____ 75. You would use the DOS ping command to test for which issue?
a. Display problems c. Paper jams
b. Connectivity d. Crashed hard drive
____ 76. What window do you use to execute a ping command?
a. Accessories c. Command Prompt
b. All Programs d. Test Connection
____ 77. The device shown in Figure 3-1 above would be used for ____.
a. backing up data c. preventing data loss due to power outages
b. protecting against power spikes d. monitoring the humidity in a computer
____ 78. Figure 3-2 above shows ____.
a. a video card problem c. the results of a ping command
b. a driver giving instructions to the d. a loss of Internet connectivity
Britton lives in a rural area that sometimes experiences electrical power failure or fluctuations. He wants to
safeguard his computer system against power outages.
____ 79. To protect against power spikes, Britton would use a(n) ____.
a. standby power system (SPS) c. surge suppressor
b. driver d. separate thermostat
____ 80. Britton could install an uninterruptible power supply (UPS) to keep his computer running for several ____
following a power outage.
a. minutes c. hours
b. days d. weeks
Sylvia is the network administrator for the organization where she works. One of her duties is to ensure the
right balance of physical and environmental conditions in the computer room.
____ 81. For optimal system reliability, Sylvia keeps the temperature in the computer room between ____ degrees.
a. 62 to 68 c. 78 to 85
b. 68 to 75 d. 85 to 92
____ 82. Sylvia had a tile floor installed in the computer room to help prevent ____.
a. water damage c. humidity
b. static electricity d. theft
____ 83. Unorganized and unprotected cables can create ____.
a. fragmented files c. exposed corona wires
b. clogged ink jets d. safety hazards
____ 84. If the peripheral devices are not communicating with the computer, what might help?
a. Adding computer memory c. Spraying compressed air
b. A cable management kit d. A 50-50 percent solution of water and
____ 85. One of the best ways to cut down on computer repair is ____.
a. by using cable management kits c. through preventative maintenance
b. by purchasing an ergonomic keyboard d. to replace the power supply regularly
____ 86. You should clean a computer more frequently if it ____.
a. has a wireless keyboard c. is an older model
b. is in a dusty environment d. is used every day
____ 87. If you spill liquid onto the keyboard, the first step is to ____.
a. spray it with compressed air c. turn off the computer
b. turn it upside down d. shake it to remove the liquid
____ 88. A mouse with a ball is a(n) ____ mouse.
a. wireless c. ergonomic
b. mechanical d. laser
____ 89. Wearing latex gloves can help protect your hands while ____.
a. deleting cookies from the hard drive c. cleaning a printer
b. installing additional memory d. managing computer cables
____ 90. Data stored in RAM is ____.
a. temporary c. inaccessible
b. permanent d. damaged
____ 91. Which of the following should be considered when selecting a keyboard?
a. Design c. Comfort
b. Performance d. All of the above
____ 92. Disk ____ is one of the more time-consuming elements in a computer’s performance.
a. defragmentation c. cleanup
b. seek time d. deletion
____ 93. The option to defragment your hard drive is found in the ____ window.
a. Control Panel c. System and Maintenance
b. Disk Cleanup Options d. Network and Internet
____ 94. What is displayed when you right-click the Recycle Bin icon and then click Empty Recycle Bin?
a. A list of delete files c. A shortcut menu
b. The Recycle Bin Properties dialog box d. A warning box
____ 95. ____ normally exist only during the current session of the software program.
a. Cookies c. Fragmented files
b. Temporary files d. all of the above
____ 96. Click the Start button, point to All Programs, click Accessories, click ____, and then click Disk Cleanup to
display the Disk Cleanup Options dialog box.
a. OK c. System and Maintenance
b. Control Panel d. System Tools
____ 97. Primarily, cookies are used ____.
a. to gather information about your surfing c. to free memory for other programs
b. to threaten your computer’s security d. for printing
____ 98. Which of the following is a maintenance or repair that should be performed by a computer professional?
a. Replacing or adding additional RAM c. Defragmenting the hard drive
b. Cleaning an inkjet printer d. Emptying the Recycle Bin
____ 99. Figure 4-2 above shows ____.
a. corona wires c. how to maintain a laser printer
b. RAM chips on a motherboard d. cable management
Sierra has owned her computer for almost two years and decides to upgrade it so that she can increase her
output and production.
____ 100. Which purchase would provide Sierra the best value for increasing overall computer performance?
a. A cable management kit c. Additional computer memory
b. A touchpad d. Corona wires
____ 101. If Sierra wants to move around as necessary and not be bound to her desk, she should purchase ____.
a. an ergonomic keyboard c. a touchpad
b. a wireless keyboard d. RAM chips
Dane wants his computer to run faster and more efficiently, so he establishes a regular maintenance schedule
using the utilities that come with Microsoft Windows.
____ 102. Dane can use the Delete Browsing History dialog box to delete ____.
a. files from the Recycle Bin c. cookies
b. fragmented files d. system properties
____ 103. Which of the following is the best illustration of the problem-solving process?
a. A phone book c. A ruler
b. A road map d. A compass
____ 104. Which of the following is NOT part of the first step of the problem-solving process?
a. Ensure that you actually have a problem.
b. Identify what the problem is.
c. Start with the most obvious or simplest possibilities and troubleshoot from there.
d. Collect all the available data regarding the situation.
____ 105. Which step of the problem-solving process are you performing if you are asking questions, using what-if
statements, and clarifying the current situation?
a. First c. Third
b. Second d. Fourth
____ 106. Attempting to reproduce the problem is part of ____.
a. defining the problem c. identifying possible solutions
b. investigating and analyzing the problem d. selecting and implementing a solution
____ 107. The investigation and analysis step ____.
a. determines what the real issue is c. provides information needed to make an
b. alleviates the problem d. determines the likely outcome
____ 108. Asking what you should do differently is the kind of question you should ask to ____.
a. diagnose the problem c. implement a solution
b. identify possible solutions d. confirm the solution
____ 109. If you identify more than one possible solution, critique and test each one at a time to determine ____.
a. if you can reproduce the problem c. its likely outcome
b. if a problem actually exists d. if you need to return to the previous step
____ 110. When implementing a solution, if you are not sure about the consequences of your actions, ____.
a. attempt the action and record the results c. stop the problem-solving process
b. look for help and advice from an expert d. combine it with another solution
____ 111. After putting a selected solution into place, the next step is to ____.
a. document the problem and solution c. evaluate its performance
b. consult the hardware or software d. refer to the notes you took in Step 1
____ 112. If your selected solution does not work at all, go to the ____ step and ask better questions before trying new
a. first c. previous
b. last d. next
____ 113. The terms of guaranteed repair or replacement for a computer that doesn’t meet certain specifications would
be located on the ____.
a. box c. warranty
b. support agreement d. software documentation
____ 114. Which of the following information would NOT be found in a computer warranty?
a. If there is software coverage c. The terms of the support agreement
b. When technical support is available d. Whether on-site repair is available
____ 115. If you need to dispose of a computer that is still usable, the best option is to ____ it.
a. donate c. recycle
b. discard d. upgrade
____ 116. By performing the activity shown in Figure 5-2 above, you should be able to determine ____.
a. the useful life of the computer c. when technical support is available
b. where to discard old equipment d. how often to perform regularly scheduled
Valessa is having difficulty sending e-mail. A co-worker suggests that she use the problem-solving process to
troubleshoot the issue.
____ 117. What is the first thing Valessa should do?
a. Try sending another email
b. Call technical support
c. Make sure the computer is turned on and connected to the Internet
d. Write down the symptoms and any possible solutions
____ 118. Before moving to the next step, Valessa should ____.
a. report back to her co-worker c. try sending e-mail from a different
b. fully complete the first step d. test all possible solutions
Cade’s grandmother has never owned a computer. Cade is trying to help her decide what type of computer to
purchase for her own personal use.
____ 119. To help his grandmother select which computer to purchase, Cade’s first task should be to ____.
a. let his grandmother try his computer c. find out how much money she wants to
b. ask her what she will be using the d. discuss backup procedures with her
____ 120. Cade’s grandmother is leaning toward a Macintosh, but Cade points out that one disadvantage of the
Macintosh is that ____.
a. you must be a knowledgeable IT professional to use it
b. it runs the Linux operating system
c. you might have difficulty exchanging data between computers with the Windows
d. it doesn’t come with software installed
____ 121. Keeping track of files and directories is a job performed by ____.
a. a driver c. an emulation card
b. an operating system d. application software
____ 122. The ____ identifies sections of a disk that are not being used.
a. file system c. user
b. driver d. microprocessor
____ 123. Which of the following is a peripheral device?
a. Motherboard c. Smart phone
b. Microprocessor d. Printer
____ 124. Which of the following operating system has the most limited memory?
a. Palm OS c. IBM AIX
b. Mac OS d. Linux
____ 125. The operating system on most small devices and smart phones resides on a ____.
a. motherboard c. Bluetooth device
b. ROM chip d. widget
____ 126. ____ is a scaled-down version of the Windows operating system.
a. Embedded Linux c. Symbian OS
b. Palm OS d. Windows Embedded CE
____ 127. To save a file in text format or Rich Text Format, you use the ____ command in your word-processing
a. Convert c. Save As
b. Text d. Share
____ 128. A Rich Text Format file can be transferred ____.
a. across a network c. to a mobile device
b. to a Linux server d. any of the above
____ 129. To have administrative rights, you must know ____.
a. what software is installed on the computer c. how many users accounts exist
b. the administrative password d. the network settings
____ 130. If a copy of a Windows program does not run on a computer with a Macintosh operating system, this is an
example of ____.
a. file corruption c. an unstable system
b. incompatibility d. none of the above
____ 131. If your operating system unexpectedly shuts down, what might help solve the problem?
a. Installing an emulation card c. Rebooting the system
b. Using a system utility d. Performing diagnostic testing
____ 132. ____ might be different on your computer when you are not connected to the Internet.
a. The version of your operating system
b. The number of bad sectors or lost clusters on the hard drive
c. The links available in Windows Help and Support
d. Administrative rights
____ 133. Which operating system is shown in Figure 8-1 above?
a. Windows Vista c. UNIX
b. Mac OS X d. Linux
____ 134. To display the menu shown in Figure 8-2 above, you would click the ____ button.
a. Office c. Open
b. Start d. Help
Catarina uses the UNIX operating system on her computer because it is a multitasking portable operating
system that can run on just about any hardware platform.
____ 135. Catarina’s profession is most likely to be which of the following?
a. Teacher c. Scientist
b. Receptionist d. Nurse
Sergio is an accountant who works on a computer with a Windows operating system. But many of his clients
are artists and designers who use Macintosh computers.
____ 136. Which of the following is a hardware solution that Sergio could add to the motherboard of his computer to
run a program that is designed for a different operating system?
a. Emulation card c. Bluetooth device
b. Software emulation program d. ROM chip
____ 137. When saving a word-processing document, which format should Sergio use so that it will be readable by most
word-processing programs on different systems?
a. Word Template (.dotx) c. Works (.wps)
b. Plain Text (.txt) d. Web Page (.htm)
____ 138. You can log off the system by clicking the Start button, pointing to the ____ menu and then clicking Log Off.
a. Quick Launch toolbar c. Lock Button
b. Power d. All Programs
____ 139. The Sidebar is a section of the desktop that displays small programs called ____.
a. icons c. gadgets
b. shortcuts d. drivers
____ 140. The Recycle Bin stores discarded items until ____.
a. another user logs on c. the end of the day
b. the computer is shut down d. you empty it
____ 141. ____ an empty space on the desktop to display a shortcut menu.
a. Click c. Right-click
b. Double-click d. Press Shift and click
____ 142. To start a program in Windows Vista, click the ____ and then click the program name.
a. Start button c. title bar
b. taskbar d. desktop
____ 143. Shortcuts contain ____ on their icon.
a. exclamation points c. crosses
b. number signs d. arrows
____ 144. To create a desktop folder, right-click a blank space on the desktop, point to ____, and then click Folder to
display a new folder.
a. Create c. New
b. Folder d. any of the above
____ 145. When you open the Computer window, what is displayed in the left pane?
a. Storage devices c. Favorite Links list
b. Folder properties d. View options
____ 146. Which type of files are essential files necessary for running Windows?
a. System files c. Data files
b. Application files d. None of the above
____ 147. The right side of the desktop shown in Figure 9-2 above contains ____.
a. program and document icons c. the taskbar
b. the Quick Launch toolbar d. the Windows Sidebar and gadgets
Eli is working on his computer when suddenly the application he is using stops functioning and will not
respond. He cannot close the program or perform any other tasks in Windows.
____ 148. Eli should use the ____ to close the unresponsive program.
a. Log Off option c. Computer window
b. Task Manager d. Windows Sidebar
____ 149. To display a list of applications that are currently running, Eli would press ____.
a. Ctrl + Shift + Esc c. Alt + Tab
b. the Enter key d. Ctrl + A
Natasha is writing a term paper for her history class. Besides the term paper document, she also has a resource
document and notes document open on her desktop.
____ 150. To restore a minimized window, Natasha would ____.
a. press the Windows logo key + the letter “M”
b. click the Restore Down button
c. click its button on the taskbar
d. click the Maximize button
____ 151. The ____ is a blinking vertical line that indicates the location in the document where the new text and data
will be entered.
a. I-beam c. scroll bar
b. insertion point d. Ribbon
____ 152. The ____ is the blue banner that stretches across the top of the screen, just below the title bar.
a. Microsoft Office Fluent user interface c. Office Button
b. Ribbon d. status bar
____ 153. If you do not know the function of a button in any of the groups, position the mouse pointer over the button to
see a description of the command in a small window called a ____.
a. Scroll bar c. Dialog Box Launcher
b. ScreenTip d. Ribbon
____ 154. The ____ offers quick access to commands you use frequently.
a. Ribbon c. Dialog Box Launcher
b. Quick Access Toolbar d. ScreenTip
____ 155. You can access basic commands such as Open, Save, Print, and Close on the ____.
a. taskbar c. Office Button
b. Quick Access Toolbar d. Start button
____ 156. Loading a file into an application is called ____.
a. opening a document c. filing a document
b. closing a document d. saving a document
____ 157. A ____ is a collection of information saved as a unit.
a. folder c. path
b. file d. file extension
____ 158. The ____ is the route the operating system uses to locate a document.
a. file extension c. folder
b. filename d. path
____ 159. A ____ typically identifies the type of file.
a. folder c. file extension
b. path d. filename
____ 160. ____ refers to the ability to open and work with files without a format conflict.
a. File extension c. File compatibility
b. Opening a document d. Saving a document
____ 161. Depending on your computer setup and operating system, you can start Office 2007 applications by ____.
a. double-clicking the application icon on the c. using the Start button
b. clicking the application button on the d. all of the above
____ 162. The Help button looks like a(n) ____.
a. arrow c. question mark
b. x d. folder
____ 163. If you prefer to use the keyboard instead of the mouse, you can access the tabs on the Ribbon by using ____.
a. arrow keys c. the PgUp key
b. keyboard shortcuts d. the Home key
____ 164. What is the orange arrow pointing to in Figure 11-1 above?
a. ScreenTip c. Dialog Box Launcher
b. Scroll bar d. Ribbon
____ 165. In Figure 11-2 above, which part of the path is the filename?
a. Local Disk (C:) c. Assignments
b. CLB Key Applications d. Volunteer.docx
Alan works at a family fitness center where he is involved in planning summer camps for local kids. He will
be creating a camp brochure detailing information about the camp and including a table with camp tuition fees
that are calculated with a formula depending on the age and number of weeks a child attends.
____ 166. Which two Office 2007 applications will Alan need to integrate to create the brochure?
a. Word and Access c. PowerPoint and Outlook
b. Outlook and Excel d. Word and Excel
____ 167. Alan needs to save the brochure with an appropriate name and in a location where he and his supervisor can
find it quickly. Which of the following options would be most efficient?
a. Save it on his computer desktop with the filename brochure
b. Save it in on the network drive in the Camp folder with the filename camp
c. Save it in on the network drive in the Camp folder with the filename brochure
d. Save it in the Documents folder on his computer with the filename brochure
Stacy’s family is having a yard sale. She wants to create several signs advertising the sale to post in the
____ 168. Which print option will allow Stacy to see exactly what her sign will look like when printed?
a. Print c. Print Preview
b. Quick Print d. Properties
____ 169. Stacy wants to print 10 copies of her sign. Which print option should she choose?
a. Print c. Print Preview
b. Quick Print d. Properties
Complete each statement.
170. The ____________________ is a circuit board that contains many integral components of the computer
171. ____________________, also referred to as removable media, is a nonvolatile, removable medium that uses
172. ____________________ are openings on the motherboard where an adapter card can be inserted.
173. ____________________ is a secure process for keeping confidential information private.
174. A small program called a(n) ____________________ instructs the operating system on how to operate
175. Some laser printers contain ____________________ that are used to generate a field of positive charges on
the surface of the drum and the paper.
176. ____________________ are pointing devices that sense the position of your finger and then move the pointer
177. A(n) ____________________ is a small text file that a Web site uses to identify a specific computer.
178. ____________________ is a systematic approach leading from an initial situation to a desired situation that is
subject to some resource constraints.
179. A(n) ____________________ is a written guarantee that a product or service meets certain specifications.
180. A computer manufacturer might provide its customers with a(n) ____________________, which is a list of
services specifically designed to provide assistance to a company or organization.
181. ____________________ is defined as the estimated time period that an asset, such as computer equipment,
will be of use to the owner.
182. A(n) ____________________ is a program that the operating system uses to communicate with various
183. The Macintosh operating system is called ____________________.
184. Both the IBM AIX system and Linux are based on the ____________________ operating system.
185. The ____________________ is a standard desktop element used to discard unnecessary items.
186. A(n) ____________________ is an icon that represents a link to an item, rather than the item itself.
187. A directory, or ____________________, is a container for files and other directories.
188. ____________________ are characteristics that help you locate and organize files.
189. Each open application appears on the ____________________ at the bottom of the screen.
190. When positioned within the document window, the pointer changes from an arrow to a(n)
191. Each file is identified by a(n) ____________________.
192. To ____________________ a document means to store it on a disk or other storage medium.
1. ANS: T PTS: 1 REF: Mod1-6
2. ANS: F PTS: 1 REF: Mod1-17
3. ANS: F PTS: 1 REF: Mod1-28
4. ANS: T PTS: 1 REF: Mod1-33
5. ANS: F PTS: 1 REF: Mod1-55
6. ANS: F PTS: 1 REF: Mod1-57
7. ANS: T PTS: 1 REF: Mod1-59
8. ANS: F PTS: 1 REF: Mod1-68
9. ANS: T PTS: 1 REF: Mod1-71
10. ANS: F PTS: 1 REF: Mod1-79
11. ANS: F PTS: 1 REF: Mod1-90
12. ANS: F PTS: 1 REF: Mod1-91
13. ANS: T PTS: 1 REF: Mod1-92
14. ANS: F PTS: 1 REF: Mod1-92
15. ANS: T PTS: 1 REF: Mod1-146
16. ANS: T PTS: 1 REF: Mod1-153
17. ANS: F PTS: 1 REF: Mod1-177
18. ANS: F PTS: 1 REF: Mod1-177
19. ANS: T PTS: 1 REF: Mod2-15
20. ANS: B PTS: 1 REF: Mod1-5
21. ANS: C PTS: 1 REF: Mod1-5
22. ANS: A PTS: 1 REF: Mod1-6
23. ANS: C PTS: 1 REF: Mod1-7
24. ANS: A PTS: 1 REF: Mod1-7
25. ANS: C PTS: 1 REF: Mod1-8
26. ANS: B PTS: 1 REF: Mod1-9
27. ANS: D PTS: 1 REF: Mod1-10
28. ANS: B PTS: 1 REF: Mod1-11
29. ANS: B PTS: 1 REF: Mod1-12
30. ANS: C PTS: 1 REF: Mod1-12
31. ANS: B PTS: 1 REF: Mod1-12
32. ANS: B PTS: 1 REF: Mod1-15
33. ANS: A PTS: 1 REF: Mod1-17
34. ANS: C PTS: 1 REF: Mod1-20
35. ANS: C PTS: 1 REF: Mod1-21
36. ANS: C PTS: 1 REF: Mod1-20
37. ANS: B PTS: 1 REF: Mod1-11
38. ANS: A PTS: 1 REF: Mod1-6 TOP: Critical Thinking
39. ANS: C PTS: 1 REF: Mod1-6 TOP: Critical Thinking
40. ANS: B PTS: 1 REF: Mod1-14 TOP: Critical Thinking
41. ANS: D PTS: 1 REF: Mod1-21 TOP: Critical Thinking
42. ANS: A PTS: 1 REF: Mod1-28
43. ANS: C PTS: 1 REF: Mod1-30
44. ANS: C PTS: 1 REF: Mod1-31
45. ANS: B PTS: 1 REF: Mod1-32
46. ANS: B PTS: 1 REF: Mod1-32
47. ANS: C PTS: 1 REF: Mod1-33
48. ANS: C PTS: 1 REF: Mod1-33
49. ANS: A PTS: 1 REF: Mod1-33
50. ANS: B PTS: 1 REF: Mod1-38
51. ANS: C PTS: 1 REF: Mod1-39
52. ANS: C PTS: 1 REF: Mod1-39
53. ANS: B PTS: 1 REF: Mod1-40
54. ANS: A PTS: 1 REF: Mod1-41
55. ANS: D PTS: 1 REF: Mod1-41
56. ANS: B PTS: 1 REF: Mod1-30 TOP: Critical Thinking
57. ANS: B PTS: 1 REF: Mod1-30 TOP: Critical Thinking
58. ANS: D PTS: 1 REF: Mod1-43 TOP: Critical Thinking
59. ANS: A PTS: 1 REF: Mod1-43 TOP: Critical Thinking
60. ANS: B PTS: 1 REF: Mod1-55
61. ANS: C PTS: 1 REF: Mod1-55
62. ANS: D PTS: 1 REF: Mod1-55
63. ANS: B PTS: 1 REF: Mod1-55
64. ANS: C PTS: 1 REF: Mod1-55
65. ANS: C PTS: 1 REF: Mod1-56
66. ANS: A PTS: 1 REF: Mod1-56
67. ANS: B PTS: 1 REF: Mod1-57
68. ANS: A PTS: 1 REF: Mod1-57
69. ANS: A PTS: 1 REF: Mod1-58
70. ANS: D PTS: 1 REF: Mod1-59
71. ANS: B PTS: 1 REF: Mod1-59
72. ANS: D PTS: 1 REF: Mod1-59
73. ANS: D PTS: 1 REF: Mod1-60
74. ANS: D PTS: 1 REF: Mod1-61
75. ANS: B PTS: 1 REF: Mod1-61
76. ANS: C PTS: 1 REF: Mod1-62
77. ANS: B PTS: 1 REF: Mod1-58
78. ANS: C PTS: 1 REF: Mod1-62
79. ANS: C PTS: 1 REF: Mod1-57 TOP: Critical Thinking
80. ANS: A PTS: 1 REF: Mod1-58 TOP: Critical Thinking
81. ANS: B PTS: 1 REF: Mod1-56 TOP: Critical Thinking
82. ANS: B PTS: 1 REF: Mod1-57 TOP: Critical Thinking
83. ANS: D PTS: 1 REF: Mod1-68
84. ANS: B PTS: 1 REF: Mod1-68
85. ANS: C PTS: 1 REF: Mod1-69
86. ANS: B PTS: 1 REF: Mod1-69
87. ANS: C PTS: 1 REF: Mod1-69
88. ANS: B PTS: 1 REF: Mod1-69
89. ANS: C PTS: 1 REF: Mod1-70
90. ANS: A PTS: 1 REF: Mod1-73
91. ANS: D PTS: 1 REF: Mod1-75
92. ANS: B PTS: 1 REF: Mod1-77
93. ANS: C PTS: 1 REF: Mod1-78
94. ANS: D PTS: 1 REF: Mod1-79
95. ANS: B PTS: 1 REF: Mod1-80
96. ANS: D PTS: 1 REF: Mod1-81
97. ANS: A PTS: 1 REF: Mod1-82
98. ANS: A PTS: 1 REF: Mod1-84
99. ANS: B PTS: 1 REF: Mod1-73
100. ANS: C PTS: 1 REF: Mod1-72 TOP: Critical Thinking
101. ANS: B PTS: 1 REF: Mod1-75 TOP: Critical Thinking
102. ANS: C PTS: 1 REF: Mod1-82 TOP: Critical Thinking
103. ANS: B PTS: 1 REF: Mod1-90
104. ANS: D PTS: 1 REF: Mod1-90
105. ANS: A PTS: 1 REF: Mod1-90
106. ANS: B PTS: 1 REF: Mod1-91
107. ANS: C PTS: 1 REF: Mod1-91
108. ANS: B PTS: 1 REF: Mod1-91
109. ANS: C PTS: 1 REF: Mod1-91
110. ANS: B PTS: 1 REF: Mod1-91
111. ANS: C PTS: 1 REF: Mod1-92
112. ANS: A PTS: 1 REF: Mod1-92
113. ANS: C PTS: 1 REF: Mod1-99
114. ANS: C PTS: 1 REF: Mod1-100
115. ANS: A PTS: 1 REF: Mod1-101
116. ANS: C PTS: 1 REF: Mod1-100
117. ANS: C PTS: 1 REF: Mod1-90 TOP: Critical Thinking
118. ANS: B PTS: 1 REF: Mod1-93 TOP: Critical Thinking
119. ANS: B PTS: 1 REF: Mod1-99 TOP: Critical Thinking
120. ANS: C PTS: 1 REF: Mod1-99 TOP: Critical Thinking
121. ANS: B PTS: 1 REF: Mod1-146
122. ANS: A PTS: 1 REF: Mod1-146
123. ANS: D PTS: 1 REF: Mod1-146
124. ANS: A PTS: 1 REF: Mod1-150
125. ANS: B PTS: 1 REF: Mod1-150
126. ANS: D PTS: 1 REF: Mod1-151
127. ANS: C PTS: 1 REF: Mod1-152
128. ANS: D PTS: 1 REF: Mod1-152
129. ANS: B PTS: 1 REF: Mod1-153
130. ANS: B PTS: 1 REF: Mod1-154
131. ANS: C PTS: 1 REF: Mod1-154
132. ANS: C PTS: 1 REF: Mod1-157
133. ANS: B PTS: 1 REF: Mod1-148
134. ANS: B PTS: 1 REF: Mod1-155
135. ANS: C PTS: 1 REF: Mod1-149 TOP: Critical Thinking
136. ANS: A PTS: 1 REF: Mod1-151 TOP: Critical Thinking
137. ANS: B PTS: 1 REF: Mod1-151 TOP: Critical Thinking
138. ANS: C PTS: 1 REF: Mod1-164
139. ANS: C PTS: 1 REF: Mod1-167
140. ANS: D PTS: 1 REF: Mod1-167
141. ANS: C PTS: 1 REF: Mod1-167
142. ANS: A PTS: 1 REF: Mod1-171
143. ANS: D PTS: 1 REF: Mod1-172
144. ANS: C PTS: 1 REF: Mod1-173
145. ANS: C PTS: 1 REF: Mod1-174
146. ANS: A PTS: 1 REF: Mod1-176
147. ANS: D PTS: 1 REF: Mod1-170
148. ANS: B PTS: 1 REF: Mod1-165 TOP: Critical Thinking
149. ANS: A PTS: 1 REF: Mod1-165 TOP: Critical Thinking
150. ANS: C PTS: 1 REF: Mod1-170 TOP: Critical Thinking
151. ANS: B PTS: 1 REF: Mod2-7
152. ANS: B PTS: 1 REF: Mod2-8
153. ANS: B PTS: 1 REF: Mod2-9
154. ANS: B PTS: 1 REF: Mod2-11
155. ANS: C PTS: 1 REF: Mod2-12
156. ANS: A PTS: 1 REF: Mod2-13
157. ANS: B PTS: 1 REF: Mod2-13
158. ANS: D PTS: 1 REF: Mod2-14
159. ANS: C PTS: 1 REF: Mod2-14
160. ANS: C PTS: 1 REF: Mod2-16
161. ANS: D PTS: 1 REF: Mod2-4
162. ANS: C PTS: 1 REF: Mod2-21
163. ANS: B PTS: 1 REF: Mod2-9
164. ANS: C PTS: 1 REF: Mod2-9
165. ANS: D PTS: 1 REF: Mod2-15
166. ANS: D PTS: 1 REF: Mod2-4 TOP: Critical Thinking
167. ANS: C PTS: 1 REF: Mod2-14 | Mod2-17
TOP: Critical Thinking
168. ANS: C PTS: 1 REF: Mod2-20 TOP: Critical Thinking
169. ANS: A PTS: 1 REF: Mod2-19 | Mod2-20
TOP: Critical Thinking
170. ANS: motherboard
PTS: 1 REF: Mod1-10
Solid state storage
PTS: 1 REF: Mod1-20
172. ANS: Expansion slots
PTS: 1 REF: Mod1-44
173. ANS: Encryption
PTS: 1 REF: Mod1-55
174. ANS: driver
PTS: 1 REF: Mod1-61
175. ANS: corona wires
PTS: 1 REF: Mod1-72
176. ANS: Touchpads
PTS: 1 REF: Mod1-76
177. ANS: cookie
PTS: 1 REF: Mod1-82
178. ANS: Problem solving
PTS: 1 REF: Mod1-90
179. ANS: warranty
PTS: 1 REF: Mod1-99
180. ANS: support agreement
PTS: 1 REF: Mod1-100
181. ANS: Useful life
PTS: 1 REF: Mod1-101
182. ANS: driver
PTS: 1 REF: Mod1-146
183. ANS: Mac OS X
PTS: 1 REF: Mod1-148
184. ANS: UNIX
PTS: 1 REF: Mod1-149
185. ANS: Recycle Bin
PTS: 1 REF: Mod1-167
186. ANS: shortcut
PTS: 1 REF: Mod1-172
187. ANS: folder
PTS: 1 REF: Mod1-176
188. ANS: File properties
PTS: 1 REF: Mod1-178
PTS: 1 REF: Mod2-4
PTS: 1 REF: Mod2-7
PTS: 1 REF: Mod2-13
192. ANS: save
PTS: 1 REF: Mod2-17