Text Messages
Text Messages
By default, you can exchange text messages with Cisco Unified Mobile Communicator users only. You
can, however, enable SMS to exchange text messages with people who do not have Cisco Unified
Mobile Communicator.
Sending a Text Message
You can send a text message to one of your contacts or to someone from a list of calls, voice messages,
or text messages.
1. Select the contact or list item.
2. Select Options > Send text message.
Troubleshooting Tip
If you cannot send text messages to someone who appears to be available, then that person is probably
a Cisco Unified Personal Communicator user who does not have Cisco Unified
Mobile Communicator.
If, however, that person has an SMS-enabled phone, then you can enable SMS in Cisco Unified
Mobile Communicator to exchange text messages with that person.
Related Topics
• Enabling SMS, page 20
Viewing Text Messages
To read a text message or to check the delivery status of a text message that you sent:
1. Select Text messages from the home view of Cisco Unified Mobile Communicator.
2. Select a name.
3. Select a message.
4. Select Options > Open.
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Checking the Status of a Sent Text Message
1. Select Text Messages.
2. Select the name.
3. Select the message.
4. Select Options > Open.
Related Topics
• Voice and Text Message Icons in the Reference Sheet
Enabling SMS
By enabling SMS, you can send text messages to people who do not have Cisco Unified
Mobile Communicator. Also, incoming SMS messages from people in your Cisco Unified
Mobile Communicator contact list will be imported into Cisco Unified Mobile Communicator.
1. Select Options > Settings > Text messages from the home view of Cisco Unified
Mobile Communicator.
2. Select Receive SMS msgs in Mobile Communicator.
3. Select Enable.
Restrictions for SMS
• Imported SMS messages are deleted from the native SMS inbox of your phone.
• Each imported SMS message is automatically deleted after seven days.
• SMS messages that are longer than 255 characters are not imported into Cisco Unified
Mobile Communicator. Such messages remain in the native SMS inbox of your phone.
• For each SMS message that you send, the (Delivered) status indicates only that the message
was sent. Cisco Unified Mobile Communicator cannot track whether the SMS message was
actually delivered to the recipient phone. The status feature works only for text messages
exchanged between Cisco Unified Mobile Communicator phones.
• If you reinstall or upgrade Cisco Unified Mobile Communicator on your phone, any remaining
SMS messages in Cisco Unified Mobile Communicator will no longer be present.
Related Topics
• Voice and Text Message Icons in the Reference Sheet
20 OL-19217-01
Text Messages
Deleting Text Messages
By default, each text message (including SMS, if enabled) remains in Cisco Unified
Mobile Communicator for seven days. To delete a text message earlier than the automatic removal:
1. Select Text messages from the home view of Cisco Unified Mobile Communicator.
2. Select a name.
3. (Optional) Select a specific message.
If you do not select a specific message, then you will delete all text messages that you exchanged
with this person.
4. Select Options > Delete.
On some phones, you can press the backspace key to delete an item.
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