STE Quick Reference Chart

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					                                                                            Abbreviated Dial List                                      STE REFERENCE CARD
                                                           Digit                Name                      Phone Number   Three things to know…
              ABBREVIATED DIAL                                                                                               1     How to make a call
                                                           1_______________________________________________                     Outside calls- dial the outside access
Store or change a number (up to 24 digits long)            2_______________________________________________                     number, 9, and the phone number.
                                                           3_______________________________________________                      Inside calls – dial the five-digit extension number.
        Lift telephone receiver                           4_______________________________________________
        Press # 4 * + Abbreviated Dial No.                5_______________________________________________                  2     When to use the FLASH button or
                           (any digit) 0-9                 6_______________________________________________                        switchhook
        Hear 1 beep                                       7_______________________________________________
                                                                                                                             When to use the FLASH button?
        Enter phone number exactly as you’d dial it       8_______________________________________________
                                                                                                                              *When you want to use any feature that starts
        2 beeps                                           9_______________________________________________
                                                                                                                               from a phone conversation, such as Hold.
        Hang up
                                                                              A FEW STE HINTS…                               What if your phone does not have a FLASH
    Write number on Abbreviated Dial List                                                                                    button?
Make a call                                                RINGS:                                                              *In its place, use the switchhook by pressing for
                                                                                                                                 a half second (long enough to say “down-up”).
        Lift telephone receiver                           One ring is an inside call                                             NOTE: Pressing the switchhook for longer than
        Press # 4 + Abbreviated Dial No.                  Two short rings is an outside call
                                                                                                                                        a second can disconnect your call.
                           (any digit) 0-9                 Three short rings is a feature call (like a Callback)
                                                                                                                             3     How to use a Feature Code
                                                           TONES:                                                            Start from dial tone
                                                                                                                               *When in a phone conversation, press FLASH
                        PICKUP                             Busy – Dialed number is busy                                      Enter the feature code
                                                           Fast busy – Dialed number is not accepted or feature is             *When using FLASH enter the feature code
In order to use Pickup, your phone must belong to a call               unavailable                                                anytime after hearing “Enter” or the dial tone
pickup group (contact your system administrator).          One beep – Waiting to accept your number                               that follows.
                                                           Two beeps – Confirming that the number is accepted
                                                           One ring – An inside caller is waiting                                     STE Quick Reference Chart
Answer any ringing phone in the group                                                                                    Feature                   Feature Code Sequence
    Lift telephone receiver                               Two short rings – An outside caller is waiting
                                                           Ring~beep – You are call waiting on a busy extension          Abbreviated Dial     # 4 + Abbr. Dial No.
    Press # 7                                                                                                            (to make a call)
                                                           SYSTEM WORD PROMPTS:                                          Callback/Message            FLASH * 7

                                                           At times, you will hear spoken word prompts, telling you to   Conference (3 party)        FLASH * 1 + No. FLASH * 1
                        REDIAL                             “enter” a feature code, or letting you know when a feature    Conference (up to 7)        FLASH # 1 + No. FLASH # 1
                                                           is activated. These words are listed below:
                                                                                                                         Forward            (on)     * 3 + No.
Redial last outside call that you made                     “Enter” –You have pressed FLASH and are prompted for a
                                                                     feature code (except when transferring)                                 (off)   #3
     Lift telephone receiver
     Press # 9                                            “Held” –You have a call on hold                               Hold                         FLASH * 4
                                                           “Callback” or “Message” –You have received a Callback
                                                           “Voice Message” –You have received a voice mail               Pickup                       #7
For single-line phones that have a redial button, that
button will store the last number you dialed even if                           message                                   Redial                       #9
it’s an on-campus five-digit extension number.             “Forward” –You have forwarded your phone
                                                           “Conference” –You have a conference on hold                   Transfer                     FLASH * 1 + No.
                                                           “Invalid” –You have dialed an invalid number                  Voice Mail                   *5
                                                                                VOICE MAIL                                           CONFERENCE (3 PARTY)

                                                            To access your Voice Mail messages                        Set up a three-party conference
Transfer a call                                                  Lift telephone receiver
    Tell party on line that you are transferring him/her                                                                 Begin with one party on line, then
                                                                 Press * 5 and follow voice prompts
     Press FLASH hear “Enter”                                                                                            Press FLASH hear “Enter”
        Press * 1                                          Exit Voice Mail                                                   Press * 1
        Dial Phone Number                                        Press * - repeat until you hear “good-bye”                 Dial Phone Number
        Hang up OR…                                                                  OR…                                     Announce the three-party conference
        Announce the transfer, then                              Hang up                                                    Press FLASH hear “Enter”
        Hang up
                                                                            CALLBACK / MESSAGE                                Press * 1 (three parties in conference)
If unable to complete a transfer
      Press FLASH (reconnected with original party)
                                                            Leave a callback / message on a busy or unanswered
                                                            extension (before voice mail picks-up)
                                                                                                                                      CONFERENCE (7 party)
                                                                   Press FLASH hear “Enter” * 7
                                                                   Hang up                                           Conference up to seven parties (four can be external)
                                                               When your callback is returned, you will hear:
                                                                                                                       Begin with one party on line, then
Put a call on hold                                                 Three short rings                                     Press FLASH hear “Enter” # 1
     Press FLASH hear “Enter” * 4                                 Lift telephone receiver (caller is on the line)       Dial Phone Number
     Hang up (with one party on hold, you                                                                                Announce the conference
                   can make another call)                   To return a callback / message left on your phone             Press FLASH hear “Enter” # 1
                                                                                                                                    (all parties in conference)
Return to a call on hold                                           Lift telephone receiver                              Repeat above steps to add each new party
     Lift telephone receiver, hear “Held”                         Hear “Callback” or “Message”
     Press * 4                                                    Press * 7 (call is returned)                      When a called number is busy or unanswered
                                                                                                                          Hang up
Switch between calls with one party on hold
                                                                                 FORWARD                                  Lift telephone receiver, hear “Conference”
     Press FLASH hear “Enter” * 4                                                                                        Press # 1 (connected with conference)

When one party hangs up, return to other party              Forward your calls to another phone                       Put a conference on hold
    Press switchhook down for one second                        Lift telephone receiver                                  Press FLASH hear “Enter” # 1
    Hear “Held”                                                 Press * 3                                                Hang up
    Press * 4                                                   Dial Phone Number where calls forward
                                                                 Hang up                                             Return to a conference on hold
                                                                                                                           Lift telephone receiver, hear “Conference”
Music will play when a caller is placed on hold when the    Cancel forwarding                                              Press # 1 (connected with conference)
above feature code is used. If your single-line phone has       Lift telephone receiver, hear “Forward”
a hold button, your caller will not hear music if you use       Press # 3
the hold button in place of the above feature code.             Hang up

                                                                                                                                                                   (Rev. 09/02)

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