Allegheny Lutheran Social Ministries

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					“2003 Awards for Excellence”
    Program Summaries
          2003 Awards for Excellence
Lutheran Services in America (LSA) is pleased to present
this wonderful collection of program summaries submitted
by member organizations for this year’s Awards for
Excellence. In light of the 2003 LSA Annual Conference
theme, Lutheran Social Ministry: Fire of Hope for a
Changing World, the Awards for Excellence are for
programs or initiatives that demonstrate creativity in
responding to changing conditions. All LSA member
organizations were invited to submit program descriptions
and, as you read these pages, you will see that there is
abundant creativity in Lutheran social ministry. Indeed, we
are a fire of hope for a changing world.

This booklet includes brief summaries of all programs
submitted for consideration. The Selection Committee faced
a daunting task in choosing the award winners. But the
broader value in this program is simply the opportunity to
share good ideas with one another. So peruse these pages to
glean good ideas -- ideas that might work for you. At the
bottom of each page, you will find contact information so
that you can obtain additional details.

Thank you to all who submitted program descriptions!
Thank you also to the members of the Selection Committee:

Mark Stutrud, Lutheran Social Service of Minnesota
Martha Mann, Lutheran Social Ministries in New England
Stan Veit, Lutheran Social Services of Indiana
Doug Johnson, Lutheran Services in America



              *Starred Programs are
        2003 Awards for Excellence Winners

                            1
Allegheny Lutheran Social Ministries
The LEAP Program

               The LEAP Program is a multi-faceted
approach to increasing accountability, empowerment,
education, and professional development opportunities for all
levels of nursing staff. LEAP was developed by Carolyn
Johnston, Director of Human Resources, and Cindy Croyle
Kidd, RN, Director of Quality Assurance, in response to high
turnover, agency staffing and the many scheduling
challenges experienced by ALSM’s nursing and personal
care homes. Under the leadership of ALSM’s CEO, Patricia
Savage, LEAP has been implemented into the Lutheran
Home of Hollidaysburg and the Lutheran Home of
Johnstown. Plans for expansion in 2003 include the dietary,
environmental service departments and the OAKS at
Pleasant Gap, a personal care facility.
        Since implementation, LEAP has been credited with
stabilizing the nursing departments, increasing staff
recruitment, increasing quality of care and quality of life,
increasing retention, increasing morale, decreasing agency
staffing and decreasing call-offs.

Contact:      Carolyn Johnston
              Allegheny Lutheran Social Ministries
              915 Hickory Street
              Hollidaysburg, PA 16648
              (814) 696-4500




                             2
Bethany Homes
Bethany Towers II

       In 1998, as part of the Strategic Planning process, the
administration and Board of Trustees of Bethany Homes            The Wartburg
began discussions on the need to provide or obtain funding       Many Lands, One People, One Mission
for the renovation of Bethany Towers I and Towers II.
Bethany Towers I was built in 1962 and provides housing                  German Lutheran immigrants founded the Wartburg
and services for fifty-five (55) assisted living residents.      Adult Care Community in the late 1860’s. Today, while
Bethany Towers II was built in 1978 and provides housing         maintaining our Lutheran tradition and affiliations, The
and services for ninety-six (96) assisted living residents.      Wartburg is as culturally diverse an organization as the
Both projects were built with loans from the United States       Greater New York setting around us. Our challenge: how to
Department of Housing and Urban Development (HUD)                reach the hearts and minds of our ethnically, culturally,
under the Section 202 program. Both facilities were in need      spiritually, and linguistically diverse workforce and weave
of renovation including upgrading minimal financial reserves     them into the single fabric of values which have sustained
to apply toward the upgrades and renovation. Bethany’s           our Mission for over 137 years. Our solution: Link our
administration became aware of a HUD Notice of Funds             Values directly to our interview and orientation process.
Availability (NOFA) for an Assisted Living Conversion                    Our interview questions, focused on our Values,
Program (ALCP) grant. This was a first time venture of this      invite applicants to express how their values are expressed in
program for HUD and Bethany’s management completed the           their work and in their lives. We look for expressions of that
lengthy and rigorous application award of $1,448,345 to          “Fire of Hope” within each new hire. During Orientation,
enable Bethany Towers I to proceed with the necessary            we mark each one’s birthplace on our World Map and
renovations.                                                     highlight the values of that culture as we share the values of
       In the spring of 2001, Bethany became aware of a          our community. We welcome the New Employee with all
second HUD – NOFA for another round of ALCP funding.             his/her professional sills, intellectual gifts, and cultural and
Again, the application was completed and submitted in the        spiritual values into the community.
summer of 2001 and in November 2001, Bethany’s
administration was notified of an ALCP grant award in the        Contact:       Rev. Dr. Dale G. Gatz
amount of $1,290,500 for renovations, upgrades and                              President and CEO
mechanical equipment replacement in Bethany Towers II.                          (914) 699-0800
This project began in the fall of 2002.                                         dgatz@thewartburg.org

Contact:       Ray Weisgarber
               201 South University Drive
               Fargo, ND 58103
               (701) 239-3523


                              3                                                                 28
Village on the Isle
A Ministry of Abundance: Affordable Assisted Living
 At Village on the Isle, Venice, Florida

        Village on the Isle developed the ELCA – Mid-gulf
Conference, Florida-Bahamas Synod Admissions Program as         Bethel New Life, Inc.
a ministry for seniors who need assisted living care but
cannot afford the cost for this service. Although Medicaid                      Bethel New Life, Inc. (Chicago) turned a
pays for nursing home care for qualified individuals with       closed down inner city hospital campus in Bethel’s
limited resources, there is no federal and very few state       community area into an intergenerational community with
programs that will partially cover care in an assisted living   children and seniors, health care and cultural arts. As part of
program (generally $2,500 - $3,500 per month).                  this campus, Bethel pieced together various financing
        In a program which may be the first of its kind in      streams, rehabbing a portion of the former hospital into 85
Florida, or the nation, the VOTI Board designated a limited     units of “assisted living” affordable for low income seniors,
number of apartments for low-income seniors requiring           meeting the needs of the “aging in place” community
assisted living services. The cost to the resident is $1,000    population. Bethel also created over 30 new jobs for
per month plus any ancillary charges consistent with what       community residents through intentional hiring and training
any other customer would pay, such as medications and long      and brought in over $30 million into a credit starved
distance phone charges. It covers all variable costs for the    community.
resident. And the number of apartments earmarked for this
ministry would have been vacant, due to expected turnover.      Contact:       Rose Dubin, Senior Manager
The Board authorized VOTI in November 2002 to develop a                        (773) 473-7870
similar program for independent living units, for seniors of                   rdubin@bethelnewlife.org
moderate income.

Contact:      Susan Phipps, CFO
              (941) 486-5421
              Sphipps@VillageOnTheIsle.com




                             27                                                               4
                                                                 Tabitha Health Care Services
                                                                 Lutheran Social Ministry:
Bethpage & Martin Luther Homes                                    Fire of Hope for a Changing World
Joining Hands
                                                                         As the United States population ages, there will be
        The future for disability providers is more uncertain    more chronic, limiting conditions, such as arthritis, diabetes,
than ever before. Government funding sources are volatile,       osteoporosis and Alzheimer’s, which result in increasing
competition is tough, and highly capitalized for-profit          numbers of Elders who need help to perform the activities of
corporations now make up much of the marketplace. In             daily living. This means there is an ever-growing need for
order for mission-driven private providers to maintain           long-term nursing care. Based on our century-long ministry
quality services and survive, they must seek ways of             and in keeping with Tabitha’s mission of caring for Elders,
becoming stronger.                                               we believe we can create a better world for frail Elders who
        Two Lutheran social ministry organizations,              require nursing home care. By providing care in a home
Bethphage and Martin Luther Homes (MLH) have taken a             instead of an institution, we will create an environment
great step towards gaining that strength. In June of 2002, the   where Elders can achieve optimum health and well-being,
two renowned Nebraska-based disability providers embarked        direct their health and personal care, and find meaning and
on an historic consolidation project called Joining Hands.       fullness in their lives.
Upon completion of Joining Hands on July 1, 2003, the                    Tabitha is one of four pilot sites in a national project
consolidated organization will be one of the nation’s premier    led by Dr. William Thomas, Harvard-trained geriatrician, in
providers of service and advocacy for people with                developing an empowering and replicable environment
disabilities. The primary goal of the new organization will      called Green Houses. This project breaks tradition with
be to provide improved and more stable supports and              nursing homes to provide care in a conventional home
advocacy for people with disabilities.                           setting. The environment in the Tabitha Green House will be
        Joining Hands is a creative and precedent-setting        warm (loving and respectful), smart (assistive technology),
project. It demonstrates that Lutheran social ministry           green (the living world of plants and animals), and small
organizations can pool their expertise and resources to          (only eight Elders in each House). Green Houses will
become viable competitors in a turbulent marketplace while       promote the very highest attainable quality of life and health
maintaining a common mission-driven purpose.                     for Elders, while providing the atmosphere of interest,
                                                                 purpose and human interaction that makes life worth living.
Contact:       Maurice Burke                                     Green Houses can revolutionize the long-term care
               Bethpage & Martin Luther Homes                    environment for Elders everywhere.
               4980 S. 118th Street, Suite A
               Omaha, NE 68137                                   Contact:       Annette Harmon, Vice President
               (800) 279-1234                                                   4720 Randolph Street
                                                                                Lincoln, NE 68510
                                                                                (402) 486-8511 or (800) 267-2986, ext. 511


                              5                                                                 26
                                                                 California Lutheran Homes
Riverview Lutheran Care Center
Responding to a Need for Change                                   and Community Services
                                                                 Elder Ministry in the Congregation
        Riverview Lutheran Care Center, home for seventy-
five Elders, is part of a retirement community nestled in the            Demographics tell us that we are at the beginning of
trees along the Spokane River in Eastern Washington State.       a surge of elderly persons in our country. Never, in the
Since 1959, over 3,000 Elders from the larger Spokane            history of the world, has an entire generation reached the age
community have come to call Riverview their home. Six            that our elders are reaching today. Ministry to the population
years ago, Riverview Elders and caregivers made a decision       has been lacking in congregations as they respond to the bio-
to move away from a medical model of care in their nursing       medical understanding of age instead of a Biblical model and
home toward a model that focuses on “the growth of the           focus upon the traditional source of congregational growth
human spirit”.       They adopted the Eden Alternative           and strength: the young. Using California Lutheran Homes’
philosophies of Dr. Bill Thomas and became the first             fifty years of experience in chaplaincy to older adults, Elder
registered Eden Home in the Western United States.               Ministry in the Congregation (EMC) seeks to prepare
        Over the last six years, Riverview has fully             congregations to receive this surge of older persons in our
implemented the ten principles of the Eden Alternative.          congregations and community. EMC views this surge as an
Using the tools such as plants, animals, birds and children,     opportunity and strength to be celebrated rather than
Riverview has brought life into their home. Loneliness in        something to be avoided and denied.
their Elders has diminished by providing endless                         A series of experiences of both clergy and
opportunities for Elders to give care as well as receive care.   congregational leaders, EMC participants are led through a
Filling the home environments with variety and spontaneity       process of “guided decision making” that results in a unique
has abolished boredom. Riverview continues to be a leader        elder ministry program for their congregation’s resources
in the field of aging and has committed to teaching what it      and needs. At each meeting, participants discuss assigned
has learned to others. As an organization it remains on the      books about elder ministry and a theology of aging and
cutting edge, committing to continued growth in the field of     explore models for congregational ministry with elders.
aging while improving the lives of Elders whose spirits are      Participants are then assigned “homework” designed to take
touched by the philosophies of “Eden” every day.                 each congregation one step closer to their ultimate goal: a
                                                                 written plan for an Older Adult Ministry.
Contact:       Christine Krugh MSW, LICSW
               Riverview Lutheran Care Center                    Contact:       Donald Koepke, Director
               (509) 489-4466, ext. 174                                         Center for Spirituality and Ethics in Aging
               ckrugh@riverview-retirement.org                                  (714) 239-6267
                                                                                dkoepke@frontporch.net



                              25                                                               6
California Lutheran Homes                                       Mill Neck Foundation for Deaf Ministry
  and Community Services                                        Servanthood Projects
The Spiritual Care Project
                                                                         The Mill Neck Foundation for Deaf Ministry
        “Aging is a Spiritual Journey.” At the heart of the     Servanthood Project offers high school students of Mill Neck
experience of aging is one’s confrontation with finitude and    Manor School for the Deaf the opportunity for outreach and
one’s humanity. This raises ultimate questions and drives       growth, to discover ones own potential and to develop self-
one to seek meaning in life instead of mere production in       esteem. The Servanthood Project’s goal is for students to
life. But how do long-term care communities provide             come to the realization that they are a valued child of God.
effective spiritual care when so many residents and staff       The project’s philosophy is all people are blessed with
come from diverse religious backgrounds? How can a              talents and skills which God desires to be shared with others.
resident receive effective spiritual care from a staff member   The emphasis of the project is not to focus on a person’s
who is not affiliated with any faith group? How can our         disability but rather on the ability that God has given.
older adults receive spiritual care when so many long-term               Mill Neck’s first Servanthood Project was to Rapid
care communities do not have a professional chaplain            City, south Dakota in 1998. Eight students with adult
service?    The California Lutheran Homes Center for            leaders, worked with Lutheran Disaster Response in clearing
Spirituality and Ethics in Aging (CSEA) created The             and replanting a rancher’s wind break of broken trees caused
Spiritual Care Project, designed to engage long-term care       by harsh winter storms. The next year, Mill Neck’s High
professionals in thought-provoking study and discussion         School and Alternative Program students painted over
about aging and spirituality. The Spiritual Care Project        graffiti on buildings and hauled trash and rubbish on the Gila
teaches useful techniques to provide compassionate care to      River Indian Reservation south of Phoenix, Arizona.
older adults during their time of spiritual growth and                   The gaping hole left in lower Manhattan not only
exploration. The Project applies spiritual principles found     drastically changed the external environment of the World
not only in Christian understandings and experiences but        Trade Center, but also changed the internal psyche of people
also in many faith groups. Clinical tools based on these        everywhere. Whereas the first instinct might have been to
principles are applied to many of the common challenges         structure the 2002 Servanthood Project as far away from
that caregivers witness in the elderly: dementia, depression,   New York City as possible, a more profound choice was
end of life, and suffering. The Spiritual Care Project          made to invite other Deaf teenagers and leaders to join with
empowers long-term professionals not to provide only            the Servanthood Team to embrace the heart of New York
clinical answers but to apply techniques to help residents      City.
discover their own spirituality and ultimately enhance
healing, reduce suffering and enlighten the journey of aging.   Contact:       Mark Prowatzke, PhD
                                                                               Mill Neck Foundation
Contact:      Donald Koepke, Director                                          Frost Road, P.O. Box 100
              Center for Spirituality and Ethics in Aging                      Mill Neck, NY 11765
              (714) 239-6267                                                   (800) 264-0662


                             7                                                                24
                                                               Council of Lutheran Churches
                                                               Inaugural Lutheran Youth Rally

Lutheran Social Services of the South                                  The Council of Lutheran Churches, lead by the
                                                               Committee Planning Chair, Rev. Linda Alessandri, and
Rebuild New Life
                                                               assisted by area Youth Leaders and volunteers, has put
                                                               together a program designed to “build bridges” between the
        On July 4, 2002, for the first time in its 38-year
                                                               Lutheran youth groups from all area Lutheran churches.
history, the Canyon Dam spillway overflowed in Texas. The
                                                               Once ties have been established, it is the hoped for outcome
New Life Children’s Residential Treatment Center for
                                                               that these groups will be able to join together not only in fun
troubled girls, which lay along the spillway between the dam
                                                               and fellowship but also in identifying ways in which to better
and the Guadalupe River, was quickly submerged by
                                                               serve the community via servant events in future years.
floodwaters. The 48 troubled girls and 45 staff had been
                                                                       Several exciting elements are already in place for the
safely evacuated to a sister center in Corpus Christi, Texas
                                                               evenings’ program, including: a nationally recognized
that is also owned by Luther Social Services of the South in
                                                               speaker, Mr. Jonathan McKee, who will set an inspirational
Corpus Christi, Texas about 14 hours before the waters came
                                                               tone for the event; entertainment by a local Christian rock
over the spillway.
                                                               band – X7; and “energy burning” fun on several inflatables.
        The “Rebuild New Life” video combined with an
                                                               Refreshments, including pizza and soft drinks, will also be
aggressive media campaign and letter-writing campaign to
                                                               provided. And, the event is FREE, with all expenses paid
key Lutheran constituents, enabled LSS to raise more than
                                                               via a grant from the Lutheran foundation of St. Louis.
$1.17 million in less than five months. New Life and LSS
                                                                       As an important side element, consistent with the
have had more than 100 media hits in both secular and
                                                               council’s ministry to aid those less fortunate in the area and
Lutheran media. Additionally, this project allowed LSS to
                                                               led by Rev. Ron Hilmer, Chair of the Council’s Human
reach more donors and prospective donors inside and outside
                                                               Concerns committee, all attendees will be asked to bring two
the Lutheran church and it raised awareness of the LSS
                                                               to three cans of ready to eat meals, or soup for the area
ministry.
                                                               Lutheran Food Pantries. These goods will be taken directly
                                                               from the Rally site to a central location for redistribution
Contact:      Dr. Kurt Senske
                                                               immediately to the pantries.
              P.O. Box 140767
              Austin, TX 78714-0767
                                                               Contact:       Steve Phelps, Executive Director
              (512) 459-1000
                                                                              3558 South Jefferson Avenue
                                                                              P.O. Box 19213
                                                                              St. Louis, MO 63118
                                                                              (314) 268-1200



                             23                                                              8
                                                                Lutheran Social Services
                                                                  of South Central Pennsylvania
                                                                Nursing Resource Unit
The Good Shepherd Community                                             Lutheran Social Services developed a nursing
Long Term Care Connections                                      resource unit in response to an increased dependency on
                                                                outside agency contracted nursing staff that adversely affects
        The Good Shepherd Community in Sauk Rapids,             the budgeting process. The resource unit consists of a pool
Minnesota received the Minnesota Health and Housing             of RNs and LPNs who work for a premium pay in two of the
Alliance Innovation of the Year Award for their Licensed        skilled nursing facilities or are available to work on two
Practical Nurse College located right on the senior services    shifts within one facility. The nurses are presented with
campus. This innovative approach to the nursing shortage        open shifts after the schedules are prepared and choose when
allows Nursing Assistants to get their LPN degree over a 24-    they want to work. In addition to a premium pay, these
36 month period while continuing to work at Good Shepherd       nurses received benefits based on the number of hours
and six other skilled nursing facilities that also provided     worked.
students.                                                               During 2002, the Resource Unit nurses provided
        Developed in cooperation with St. Cloud Technical       8,684.25 hours of coverage to three skilled nursing facilities.
College, this novel approach to educating the next generation   The estimated savings over using contracted staff are
of nurses understands that teaching those who already are in    $69,474 for the year. In addition to saving dollars, the
the field will result in retention, satisfied employees, and    quality of resident care is higher by using Lutheran Social
personal growth for the individual.                             Services’ employees who are more familiar with resident
                                                                care plans and facility policies as well as being mission
Contact:      Nancy Kollmann, Director of Nursing               oriented. This innovation has had a positive effect on staff
              The Good Shepherd Community                       morale as well as resident care.
              115 4th Avenue, N
              Sauk Rapids, MN 56379                             Contact:       Rev. William Snyder
              Nancy@shepherdnet.org                                            Lutheran Social Services
                                                                                of South Central Pennsylvania
                                                                               1050 Pennsylvania Avenue
                                                                               York, PA 17404
                                                                               (717) 854-2450




                             9                                                                22
Lutheran Social Ministry of the Southwest
Meeting and Exceeding Fundraising Goals

        Lutheran Social Ministry of the Southwest (LSMS)          Josephine Sunset Home
created two new fundraising tools that were vehicles to not
only meet our annual campaign goals, but exceed them!                      By the late 1990s, Josephine Sunset Home faced a
        The first move forward was through the creation of        number of challenges in providing adequate pastoral care for
our President’s Council and President’s Council Board.            its residents and their families. Creative thinking at a future
LSMS was able to properly recognize our key individual            planning meeting provided a unique solution: rather than
constituents and build the number of significant financial        depend on one or two chaplains, why not develop a pastoral
contributors by over 50% from the previous year. The              care team consisting of clergy from a variety of faith
President’s Council is, as many of you know, a council of         traditions? A team of clergy from local churches was
donors at individual or combined contributions to the             assembled, and the program was launched with great
organization at the $500 level or higher.                         success. The result is that chaplains are able to spend
        The second move forward was through the creation          significantly more time with residents and their families,
of a Limited Edition Lutheran Social Ministry Calendar. A         creating a truly resident-centered pastoral care ministry.
local Lutheran artist, Ms. Deanna Sylte Lucas,
commissioned 13 original watercolor paintings depicting the       Contact:       Eric Bosell
clients that we serve including seniors, refugees and families.                  Josephine Sunset Home
The finished product was then sold as a fundraiser at                            9901 272nd Place, NW
Christmas time in our constituent congregations. Through                         Stanwood, WA 98292
the creation of this project, we were able to increase our                       (360) 629-2126
actual individual contributors by 40% over the previous year.                    eric.bosell@josephinesunsethome.com

Contact:       Jody Wood
               (520) 748-2300, ext. 19




                              21                                                                10
Lincoln Lutheran of Racine                                      Lutheran Homes Society
Joined At the Heart Employee Fundraising Campaign
                                                                Lutheran Interfaith Network of Caring Services (LINCS)
        Lincoln Lutheran of Racine, Wisconsin ministers to
                                                                        Lutheran Interfaith Network of Caring Services
the elderly and their families by providing community
                                                                (LINCS) is a benevolent ministry of the Lutheran Homes
services, housing and health care. We have recently
                                                                Society, established to “link” seniors living in the
increased our fund development efforts in the wake of
                                                                community with available community services that will
government cuts and increased costs of providing services.
                                                                enable them to remain independent. Due to the shortage of
One of the first tasks assigned to the newly formed
                                                                affordable senior housing and the desire of many seniors to
development department was to run an employee campaign.
                                                                remain in their own home, this ministry assists seniors to
This is something that had never been done in our 48 year
                                                                access needed and desired services that enable them to
history.
                                                                remain safely at home.
        We named our campaign “Joined at the Heart” and
                                                                        Based on the Service Coordination program
held it in February to coincide with Valentine’s Day.
                                                                established in our low/moderate income HUD and tax credit
Representatives from each nursing facility and service area
                                                                housing communities, it was decided to expand this program
formed the campaign team. Each building was decked out in
                                                                as an outreach to the community. The LINCS Coordinator
heart balloons, posters and even a “heart-o-meter” to
                                                                visits seniors in their home, assesses their needs and links
measure the percentage of participation in each area. Pledge
                                                                them to various community services that enable them to be
week activities and a competition between buildings added
                                                                safe in their home. Services such as Passport, mobile meals,
to the festive atmosphere. In an industry where the average
                                                                transportation and prescription assistance are arranged and
percentage of participation is 15-20%, our participation rate
                                                                monitored as needed. LINCS also provides resources for
was 96.7% -- 604 of 624 employees gave something back to
                                                                churches to develop programs to meet the needs of their
Lincoln Lutheran and we raised over $38,000. The healthy
                                                                older parishioners. The mission of this ministry is to link
competition, camaraderie and bonding that occurred among
                                                                seniors of all faiths with available community services to
the staff members was refreshing and rewarding.
                                                                promote independent and healthy aging.
Contact:      Rev. Daniel Risch
                                                                Contact:      Debra Damschroder
              Lincoln Lutheran of Racine
                                                                              Executive Director of Community Services
              2000 Domanick Drive
                                                                              (419) 724-1525, ext. 15
              Racine, WI 53404
                                                                              ddamschroder@lutheranhomessociety.org
              (262) 633-0500




                             11                                                              20
                                                                   Lincoln Lutheran of Racine
                                                                   Hands Across the Ages Program
The Lutheran Home at Kane
KIDS – “Where Generations Come Together”                                   Becker-Shoop Center (BSC) is a 110-bed skilled
                                                                   nursing facility that offers memory care to seniors with
        The Lutheran Home at Kane, located in a very rural         Alzheimer’s disease and other forms of dementia. BSC is
section of northwestern Pennsylvania, operates a child day         owned by Lincoln Lutheran of Racine, Wisconsin and has
care center which enables intergenerational relationships to       served the community since 1975. Prior to 2000, Westridge
flourish between the children and the residents at the facility.   Elementary School and BSC had a long-term but sporadic
The day care, opened with the support of the local Catholic        intergenerational relationship. Minimal visits occurred but
church, offers child care to the entire community with             the staff noticed that each time the students visited, even the
special discounts for the employees at the Lutheran Home at        most non-communicative residents responded more
Kane.      The initial goal was to enhance the work                favorably to their visits than most other activities.
environment, improving staff recruitment and retention.                    The BSC staff decided to try and enrich this
Through the intergenerational activities, the residents and the    relationship by going to Westridge and presenting age
children have formed special relationships.                        appropriate programming to the students about Alzheimer’s
        KIDS is active in the local child care initiative          disease and answered questions about what students could
program, which brings together area child care providers,          expect to see in a nursing home. The program has grown to
services providers and school districts to provide support and     involve 300 students, K-5th grade and 145 residents at two
training within the four county region. The day care               skilled nursing facilities, BSC and Lincoln Village. Students
provides exceptional care to the children as well as               visit 3-4 times a month (approximately 50 at a time). It is
additional services such as transportation, field trips, school    expected that the program will continue and perhaps become
readiness, and educational computer labs.                          a model for other communities to bridge the gap between
                                                                   young children and our elderly citizens by showing them that
Contact:       Linda D. Carlson, NHA                               relationships can be formed and continue to grow in spite of
               CEO/Administrator                                   Alzheimer’s disease and other forms of dementia.
               Lutheran Home at Kane
               100 High Point Drive                                Contact:       Rev. Daniel Risch
               Kane, PA 16735                                                     Lincoln Lutheran of Racine
               (814) 837-6706                                                     2000 Domanick Drive
                                                                                  Racine, WI 53404
                                                                                  (262) 633-0500




                               19                                                                12
Lincoln Lutheran of Racine                                       Lutheran Homes and Health Services, Inc.
HUD Service Coordination Grant
                                                                         Lutheran Homes and Health Services, Inc. of Fond
        Lincoln Lutheran of Racine, Wisconsin was awarded
                                                                 du Lac, Lutheran Homes of Oconomowoc and Northland
a three-year $678,175.00 grant to provide service
                                                                 Lutheran Retirement Community of Marinette, all being
coordinators for 319 residents in four HUD apartment
                                                                 Wellspring members, have taken a pro-active stance to
communities. This grant was the largest of its kind awarded
                                                                 address and enhance the quality of care and quality of life for
in the country. The purpose of the program is to allow multi-
                                                                 those that are served within the programs.              These
family housing owners to assist elderly individuals to obtain
                                                                 enhancements directly affect the residents, as well as the
needed supportive services from the community. This will
                                                                 staff, primarily through data-driven decisions and real life
enable residents to continue living as independently as
                                                                 applications for collaboration and teamwork in the
possible in their own homes. The grant will fund 4.5 service
                                                                 workplace.
coordinators to serve the residents, 62% of which are frail or
                                                                         This program has been created and constantly revised
at risk. The service coordinators also assist in the admission
                                                                 by staff working day-to-day in the facilities. Documented
and assessment process which ensures proper initial
                                                                 and researched evidence has proven the effectiveness and
placement and/or referral to a more appropriate living
                                                                 benefits of this cultural change.
environment.
                                                                 Contact:       Mari Beth Borek, Executive Director
Contact:       Rev. Daniel Risch
                                                                                Lutheran Homes and Health Services, Inc.
               Lincoln Lutheran of Racine
                                                                                244 North Macy Street
               2000 Domanick Drive
                                                                                Fond du Lac, WI 54935
               Racine, WI 53404
                                                                                (920) 921-9520
               (262) 633-0500
                                                                                mborek@fdllutheranhome.org




                              13                                                               18
Lutheran Family Services of Nebraska
Interfaith Immigration Services of Nebraska

        Interfaith Immigration Services of Nebraska (IIS-N)
                                                               Luther Manor
is a collaborative immigration legal project of Lutheran
                                                               Train the Mentor Program
Family Services of Nebraska, Inc. and Catholic Charities of
the Archdiocese of Omaha, Inc. IIS-N, a Board of
                                                                       Luther Manor in Dubuque, Iowa has created a
Immigration Appeals recognized program, was formed as a
                                                               mentoring program. In this program, selected nursing
response to the immigration legal needs of the growing
                                                               assistants were given 16 hours of training to help them train
immigrant and refugee population in Nebraska. This
                                                               and serve as mentors for new staff. Incentives were set up
collaboration began with a series of community
                                                               for the mentors to keep them involved with these new
conversations sponsored by Lutheran Immigration and
                                                               employees.      The mentors were charged with making
Refugee Services and Presbyterian Disaster Assistance that
                                                               improvements to the orientation and training program. In the
brought together potential partners. What developed was a
                                                               first year, which was 1998 we were able to reduce our
creative blend of providers, partners and funders including
                                                               nursing assistant turnover from 102% to 39%. Nursing
two faith based organizations, a large local charitable
                                                               assistant turnover has remained under 40% a majority of the
foundation, the local “packing house” business community,
                                                               time since then. Luther Manor also implemented mentoring
two national voluntary agencies and the state advocacy
                                                               into the dietary department. Turnover in the dietary
commission. At this time, the collaboration has two offices
                                                               department was reduced from 65% to 4% in 3 years.
in Omaha and is in the process of replicating the program in
                                                                       This program has been published and is currently
Grand Island, Nebraska.
                                                               being used by about 500 organizations nation-wide.
Contact:      Don Duy
                                                               Contact:      Mark S. Noble
              Director of Community Services
                                                                             (563) 588-1413
              Lutheran Family Services of Nebraska
                                                                             luthermanorNH@aol.com
              545 South 31st Avenue
              Omaha, NE 68105
              (402) 346-6100
              dduy@lfsneb.org




                             17                                                             14
Lutheran Community Services Northwest                             Lutheran Family & Children’s
Innovation in Rural Mental Health                                   Services of Missouri
                                                                  Children Alive Learning Leadership (CALL) Mentoring
         In two small rural counties in Oregon, Lutheran
Community Services Northwest operates the community                       The mission of the CALL Mentoring Program is to
mental health departments. One of the challenges in these         assist in providing positive role models and educational
sparsely populated areas is to positively involve youth-at-risk   materials/activities to children, families, and their
in the community and to keep the “severe and persistently         communities in order for them to develop self-sufficiency
mentally ill” citizens from needing hospitalization or over-      and self-determination in their lives. The program is
utilizing after-hours crises intervention services.        The    designed to track participants for two years; however the
questions that these two offices addressed was: “How do we        program has been so successful that some children have been
provide an opportunity for these populations to participate in    in the program for more than four years.
socialization, self-esteem building and therapeutic                       The CALL Program does not foster social
interactions without the usual barriers associated with mental    worker/client relationships. It fosters partnerships with
health programs?” Each office came up with different yet          parents in hopes of enabling children and youth to succeed
similar solutions to this problem. Both programs are              and become healthy productive adults with the ability to live
consumer driven. Both programs have successfully reduced          in a global world. CALL works to improve self-esteem,
the number of hospitalizations by this population, as well as     cultivate leadership and responsibility with children from
the “after-hours” crisis interventions. The one program,          low-income households. The daily, weekly, bi-weekly,
TURNING POINT CLUBHOUSE, deals specifically with                  monthly or weekend mentoring sessions focus on the
chronically mentally ill adults, while the other, MATRIX,         following:     Peace, violence reduction and prevention,
works with both youth and adults. Each program is located         nonviolent problem resolution, and respecting and
in a prominent place within the community and has a lot of        understanding other cultures. All sites at schools, apartment,
visibility. Other offices of Lutheran Community Services          transitional housing, or church programs are done after
Northwest, which covers a tri-state area, are looking at ways     hours: 2:30-7:00 p.m. and/or Saturdays 9:00 a.m. – 1:00
they might adapt these two programs to their own                  p.m.
communities. These approaches are consistent with the
mission of the agency to “partner with individuals, families      Contact:       Christine Reams
and communities for health, justice and hope.”                                   Lutheran Family & Children’s
                                                                                  Services of Missouri
Contact:       Nancy Tyler                                                       8631 Delmar Boulevard
               (541) 447-7441                                                    St. Louis, MO 63136
               ntyler@lcsnw.org                                                  (314) 787-5100



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