Introduction to global management and organizational behavior by clickmyadspleaseXOXO


Organization: A group of people who work together to achieve some specific purpose Management: 1)The pursuit of organizational goals efficiently and effectively, by 2) integrating the work of people through 3) planning, organizing, leading and controlling the organization’s resources. Organizations: Their changing environment, and the role of leaders/managers

Efficiency and Effectiveness
Efficiency: The means… is doing things right.
To use resources – people, money, raw materials, etc. – wisely and cost-effectively. Outcome is good resource utilization

Effectiveness: The ends… is doing the right things.
To achieve results, to make the right decisions and to successfully carry them out so that they achieve the organization’s goals. Outcome is high goal attainment

Challenges for Managers
Managing for Competitive Advantage
Being responsive to customers Innovation Quality Efficiency

Managing Managing Managing Managing Managing

for for for for for

Diversity Globalization Information Technology Ethical Standards Your Own Happiness & Life Goals

The Functions (Processes) of Management
Planning: Defining goals, establishing strategy, and and deciding how to achieve them. Organizing: Determining what needs to be done, how it will be done, who is to do it and arranging tasks, people and other resources to accomplish the work. Leading: Directing, motivating, and influencing all to work hard to achieve organization goals. Controlling: Monitoring activities to ensure that they are accomplished as planned and taking corrective action as needed.

Mintzberg’s Managerial Roles
Interpersonal: Roles that involve figurehead, leader, and liaison activities. Informational: Roles that involve monitor, disseminator, and spokesperson activities. Decisional: Roles that involve entrepreneur, disturbance handler, resource allocator, and negotiator.

Managerial Skills
Technical: Job-specific knowledge and proficiency in a certain specialized field. Interpersonal: The ability to work with, understand, mentor, and motivate others both individually and in groups. Conceptual: The ability to think and conceptualize about abstract situations, to see the organization as a whole and the relationships among its sub-units, and to visualize how the organization fits into its environment. Political: The ability to build a power base and establish the “right” connections.

Specific Managerial Skills
Controlling the organization’s environment and resources Organizing and coordinating Handling information Providing for growth and development Motivating employees and handling conflict Strategic problem solving

Key Managerial Competencies
Communication Competency Planning and Administration Competency Teamwork Competency Strategic Action Competency Global Awareness Competency Self-Management Competency
Source: Management, 8th Edition by Hellriegel, Jackson, and Slocum

Communication Competency
The effective transfer and exchange of information and understanding between yourself and others.
Informal communications Formal communications Negotiation

Planning and Administration Competency
Deciding the tasks that need to be done, determining how to do them, allocating resources to those tasks, and then monitoring progress to ensure that they are done.
Information gathering, analysis, and problem solving Planning and organizing projects Time management Budgeting and financial management

Teamwork Competency
Accomplishing outcomes through small groups of people who are collectively responsible and whose work is interdependent.
Designing teams Creating a supportive environment Managing team dynamics

Strategic Action Competency
Understanding the overall mission and values of the organization and ensuring that your actions and those of the people you manage are aligned with the organization’s mission and values.
Understanding the “industry” Understanding the organization Taking strategic actions

Global Awareness Competency
Performing managerial work for an organization that utilizes human, financial, information, and material resources from multiple countries and serves markets that span multiple cultures.
Cultural knowledge and understanding Cultural openness and sensitivity

Self-Management Competency
Taking responsibility for your life at work and beyond.
Integrity and ethical conduct Personal drive and resilience Balancing work and life issues Self-awareness and development

Personal Competencies for Managerial Success
Leadership Self-objectivity Analytic thinking Behavioral flexibility Oral communication Written communication Personal impact Resistance to stress Tolerance for ambiguity

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