BriTz renTal agreemenT
Terms and CondiTions
New Zealand Campervan, 4WD & Car Rentals
Effective: 01 April 2011 – 31 March 2012
Thank you for choosing Britz. We are very proud Island if the rental commences between the months change. If travel is between 1 September 2011 and
of our product and our reputation, and we of October through to March. 31 October 2011 and the pick up or return location
have built our business on providing the best Minimum rental periods are subject to change, is amended within 60 days of the vehicle pick up
possible experience for our customers. Your and any change will be notified to you prior date a relocation fee of NZ$1,000 may apply. If the
safety and security are our greatest concerns, to booking confirmation. customer wishes to change the drop-off destination
so to assist you in making your holiday a 3.3 Late pick-up or early return of the Vehicle does after the rental has commenced, they must first
wonderful experience, it is important for you not entitle the Customer to any refund of the unused obtain authorisation from the Reservations or
to carefully read these terms and conditions. portion of the rental. Scheduling departments. If approved a minimum
CARS charge of NZ$1,000 applies. The extra cost must be
Should you have any questions about these
paid immediately via credit card.
terms and conditions please contact us on 3.4 Unlike Campervans, Rental Car days are
freecall 0800 831 900. These terms and calculated on a 24-hour basis. 7) Late drop-offs
conditions do not exclude, restrict or modify 3.5 Mimimun rental period is 1 day for Cars 7.1 If the Customer wishes to drop-off the Vehicle
the application of any provision, the exercise where pick up and return is to the same location. For after business hours, they must first get approval
of any right, or the imposition of any liability rentals, travelling between locations the minimum from the branch of destination. Failure to obtain
under any New Zealand consumer law statute, rental duration is 3 days. For hires, travelling from authorisation will result in a daily fee of NZ$150 in
where that would contravene the statute. the North Island to the South Island the minimum additional to the daily rate.
However, the Consumer Guarantees Act 1993 requirement is 7 days. 7.2 The Customer will be required to pay an extra
will not apply to hire contracts for business Minimum rental periods are subject to change and day’s Liability Reduction Premium (based on the
purposes. any such change will be notified to you prior to Liability Reduction Option selected) as they will be
booking confirmation. held responsible for the Vehicle up until the time that
1) Rates and conditions 3.6 Late pick-up or early return of the Vehicle does it is checked in by a Britz staff member.
Rates and Conditions quoted in our brochures and/or not entitle the Customer to any refund of the unused
documentation are subject to change without notice.
8) Rental extension
portion of the rental. 8.1 If the Customer wishes to extend the rental
However (subject to changes in legislation or errors)
we will not alter rates or conditions applicable to 3.7 Britz allows a grace period of 59 minutes before whilst on hire, they must first obtain authorisation
your rental once Britz has confirmed your booking. the Customer is liable for late return charges. from Britz. This is subject to availability. The extra cost
Any booking amendments will result in the rate • 1 hour late, one third of the daily rate will apply. of an extended rental must be paid by credit card on
booked being re-calculated at the rate applicable on • 2 hours late, two thirds of the daily rate confirmation of the rental extension.
the date of amendment. Please note all prices are will apply. 8.2 Failure to obtain an authorisation for a rental
quoted and payable in New Zealand dollars. If travel • 3 hours late, one full day rate will apply. extension will result in a late fee of NZ$150 per day
is between 1 September 2011 and 31 October 2011 in addition to the daily rental rate (including Liability
4) Delivery and return of the vehicle Reduction charges) for each day until the Vehicle is
and rental dates are amended within 60 days of the
vehicle collection date, no refund will be made if the 4.1 The Customer acknowledges having received the returned. The daily rental rate charged will be the
hire is shortened. Vehicle in a clean condition, with a full fuel tank and rate applicable on the day of extension (which may
full bottles of gas (if applicable). differ from the original rate booked) per vehicle for
2) Definitions 4.2 The Customer will return the Vehicle in a clean the extended rental period.
‘This Agreement’ means the Rental Agreement and condition with a full fuel tank and full bottles of gas
these Terms and Conditions. (if applicable) (subject to any pre-purchase fuel and/ 9) Wellington & Queenstown
‘Customer’ means the person or persons nominated or pre-purchase gas option being taken), An additional location fee of NZ$210 applies to all
as the hirer and any person whose credit card is on the return date, time and location set out in campervans picking up or dropping off in Wellington
presented for payment of the Customer’s charges. the Rental Agreement. Failure to adhere to these and Queenstown. If the pick up and drop off occurs
Refer to clauses 24 and 31 for information about the requirements will result in additional charges. in the same city, only one location fee will apply. This
Vehicle Security Deposit requirements and credit card Should the Customer have the pre-purchase fuel and/ is in addition to the one-way fee if applicable. Rental
payments. or the pre-purchase gas option there is no refund for Cars not available in Wellington.
‘Britz’ means Tourism Holdings Ltd. unused fuel and/or gas. 10) Queenstown Location fee
‘Rental Period’ means the hire period or any agreed 4.3 The Customer acknowledges that Britz will RENTAL CARS
variation thereof and any additional period during reasonably determine what, if any, refund may be
which the Vehicle is in the Customer’s possession or A Queenstown location fee of NZ$30 applies for car
warranted if the Vehicle is returned or the Customer hires with pick-up from Queenstown locations. Fees
control. ceases to have the use of the Vehicle prior to the
‘Vehicle’ means the Vehicle hired by the Customer vary between airports and are subject to change.
and includes tyres, tools, accessories, camping 11) One-way rentals
utensils, and all other equipment, documents or 5) Branch hours of operation 11.1 One-Way rentals are available between
additional hire items related to the Vehicle and Britz Branches are open 7 days per week, 8:00am all branch locations.
any replacement or substitute Vehicle that may be to 4:30pm. Britz requests that clients collecting or
returning their vehicle to be in the office by 3:30pm.
11.2 A One-Way fee of NZ$300 applies for rentals
provided. between the North and South Islands where pick-up
3) Rental durations Branches are closed Christmas Day (25 December).
is between 1 October and 31 March.
CAMPERVANS Please ensure that you allow adequate time to No One-Way fees apply to Rental Cars.
3.1 Rental days are calculated on a calendar day complete the required paperwork when collecting or
returning your vehicle. All vehicles must be collected 12) Multiple rentals
basis. When calculating the number of days the
Vehicle is rented, the day of pick-up is counted as from and returned to a Britz Campervan branch. Should a Customer have more than one rental, the
bookings can be combined to qualify for longer-term
day one of the rental, regardless of pick-up time. The 6) Change of drop-off destination hire discounts. Campervan hire in Australia, New
day of the Vehicle’s return is counted as the final day If the Customer wishes to change the drop off
of the rental regardless of drop-off time. Zealand, and South Africa and/or car hire
destination, they must first obtain authorisation in New Zealand for both Britz and Maui can
3.2 Minimum rental period is 5 days providing from the Reservation Centre in Auckland. Subject to be combined to qualify if travel is within
the pick up and return location are the same. the change being approved, an additional charge a 3-month period.
Minimum rental period is 7 days for hires between 1 of up to NZ$700 may apply, which will be notified
September and 31 October. Minimum rental period to you at time of approval and is required to be 13) Extra driver fee
is 10 days when a vehicle is being collected from paid immediately via credit card. The fee may apply There are no fees for additional drivers.
the North Island and is being returned to the South in all cases irrespective of the reason for location
THR3502 Britz NZ Rental Agreement Updates 2011-2012-v2.indd 2 17/11/11 2:50 PM
14) Licence 16.7 The Customer shall take all reasonable steps to 21) For your protection
A full (non-probationary) resident country driver’s properly maintain the Vehicle, including daily checks New Zealand legislation provides limited
licence must be presented at the time of rental for of the oil, water and batteries, and will contact Britz coverage for personal injury. However, this is not a
each nominated driver. If the licence is not in English immediately should vehicle warning lights indicate replacement for travel insurance and Britz strongly
format, an international driver’s licence is also any potential malfunction. recommend that all people travelling in New Zealand
required. 17) Maintenance and repairs take out personal travel insurance. Britz does not
15) Age restrictions 17.1 Britz will reimburse the customer for accept any liability for personal injuries sustained
expenditure up to NZ$200 (campervans only) during the rental.
Drivers must be 21 years of age or over. A medical
certificate stating that the customer is fit to drive the reasonably incurred in rectifying any mechanical 22) Vehicle damage –
Vehicle they have booked for the duration of the hire failure to the drive train and engine of the Vehicle.
Liability Reduction Options
is required for drivers over the age of 75. For repairs costing over NZ$200, (campervans only)
Britz will need to be informed and confirm the 22.1 The Customer understands that:
16) Use of the vehicle repair in advance. Repairs will be approved and (a) the Vehicle is insured for Third Party Vehicle and
16.1 The Customer agrees that, during the Rental reimbursement, where applicable, will be granted property damage;
Period, the Customer will not allow the Vehicle to be: provided the Customer was not responsible for the (b) the Customer will have to pay a Liability in
(a) driven otherwise than in a prudent and cautious damage. In all cases, receipts must be submitted for respect of any damage incurred whilst in the
manner. A single vehicle rollover is considered any repair or the claim will not be paid. customer’s possession;
a breach of this condition and the customer 17.2 Subject to the terms of the Liability Reduction, (c) the Liability may be reduced by taking out
will be responsible for the first NZ$7,500 of the Customer will pay for the cost of repairing or Liability Reduction coverage.
the cost of damage as described in clause 22.9 replacing tyres damaged during the Rental Period 22.2 Any Liability Option is void, and the Customer
regardless of fault. The NZ$7,500 is debited from except if the tyre is defective and is returned by the will be responsible for the total cost of any damage
the Customer’s credit card immediately upon Customer to Britz for inspection and is subject to a (as per clause 22.9) if the Customer breaches any of
notification of accident to Britz. A single Vehicle warranty claim on the manufacturer. the conditions of clause 16 and 23.
rollover may include, but is not limited to, a 22.3 If no Liability Reduction Option is taken, the
Vehicle that has rolled, tipped or fallen over and
18) On-road assistance
18.1 Any problems associated with the Vehicle customer is responsible for the first NZ$7,500 of the
this has caused damage to the side and/or roof cost of damage for Campervans and NZ$1,800 for
area of the Vehicle; including equipment failure, must be reported
to Britz within 24 hours in order to give Britz the Cars as described in clause 22.9.
(b) driven by a person under the influence of alcohol 22.4 With Liability Reduction Option 1 the Customer
or drugs or with a blood alcohol level in excess of opportunity to rectify the problem during the rental.
Failure to do so may compromise any claims for is responsible for the first NZ$2,500 of the cost of
that permitted by law; damage for Campervans as described in clause 22.9.
compensation. Subject to clause 26, Britz reserves
(c) left with the ignition key in the Vehicle while it is the right not to accept liability for any claims 22.5 With Liability Reduction Option 2 (applies to
unoccupied; submitted after this period. Please contact Britz on: Campervans only) the hirer will not have to pay a
(d) damaged by: 0800 831 900 (North Island) or 0800 304 304 (South Liability for any damage to the Vehicle, subject to
(i) submersion in water Island). clause 23.
(ii) contact with salt water 22.6 When the rented vehicle is a Rental Car and
18.2 All Vehicles are registered with the Automobile
(iii) creek or river crossing Association (AA) for 24hr roadside assistance. This Liability Reduction has been purchased the Customer
(iv) driving through flooded areas service covers any mechanical faults with the Vehicle. will not have to pay a Liability for any damage to the
(v) beach driving Please note that the AA does not cover the following vehicle, subject to clause 23.
(e) used for any illegal purpose or in any race, rally and the associated costs will be the responsibility of 22.7 The Vehicle Security Deposit applies in respect
or contest; the Customer: of each claim, not rental.
(f) used to tow any vehicle or trailer; (a) the Vehicle running out of fuel; 22.8 The Liability is applicable regardless of who is
(g) used to carry passengers or property for hire (b) keys being locked inside the Vehicle or lost; at fault and must be paid at the time the accident
or reward; (c) flat batteries caused by incorrect usage of the report is completed, not at the completion of the
(h) used to carry more persons than is permitted by batteries and/or incorrect usage of any equipment rental. The Vehicle Security Deposit will be refunded
any relevant authority or detailed in the Vehicle that requires the batteries in order to operate; and only if Britz are successful in recovering the cost of
manual or on the Vehicle or specified in this the damages from the Third Party. Please note that
(d) a breakdown as a result of damage caused in an Third Party claims can take many months to resolve.
(i) used to carry volatile liquids, gases, explosives 22.9 Damage includes any and all damage to
18.3 All AA non-mechanical call-outs will incur Third Party property, damage to the rented vehicle
or other corrosive or inflammable material; and a call-out charge of NZ$85 plus GST.
(j) used for the purpose of transporting and haulage including windscreens, tyres, towing and recovery
18.4 The AA service operates 24hrs, however costs, theft, fire, break in or vandalism. This also
of goods other than what might be reasonably for mechanical repairs outside office hours
expected of a leisure rental. includes the cost of the daily rental rate for the
(including weekends and Public Holidays), some period the vehicle is off fleet for repair.
16.2 Road restrictions apply as follows: delays may occur. BRITZ STRONGLY RECOMMEND THAT OUR
(a) Britz Vehicles can only be driven on sealed/ CUSTOMERS TAKE THE LIABILITY REDUCTION
19) Vehicle availability
bitumen or well-maintained roads. OPTION 2 FOR CAMPERVANS OR THE LIABILITY
(b) Vehicles are not permitted on Skippers Road 19.1 Vehicles cannot be requested by make or
model, only by vehicle category. REDUCTION OPTION FOR CARS FOR TRAVEL
(Queenstown), Ninety Mile Beach (Northland), WITH COMPLETE PEACE OF MIND.
Ball Hut Road (Mt. Cook), Bluff Road that runs 19.2 Britz will endeavour to supply the vehicle
between Kuaotunu and Matarangi and North of category selected, however should the Vehicle 23) Exclusions
Colville Township (Coromandel Peninsula). booked be unavailable through unforeseen The Customer acknowledges that they are
The Customer is responsible for all damage if circumstances, Britz reserve the right to substitute responsible for all costs for the following damage
travelling on these roads as defined in clause 22.9. an alternative Vehicle without prior notification. The irrespective of the Liability Option that may
alternative vehicle shall be as close a substitute for have been taken. Damage as identified below
16.3 We value your well being, and for safety the booked Vehicle as possible. Britz will reasonably
purposes, Britz reserves the right, at its sole is specifically excluded from any Liability Option
determine what, if any, refund may be warranted if a limitation of liability and the customer remains fully
discretion, to restrict Vehicle movements in certain Vehicle substitution is required.
areas due to adverse road or weather conditions, and liable for all costs incurred.
the distance to nominated destinations in relation to 19.3 Should the customer decide to voluntarily (a) for any damage due to vehicle use in
the length of the hire period. Britz will advise you on downgrade their vehicle type than that booked, they contravention of clause 16 ‘Use of Vehicle’;
pick-up of any travel restrictions known at that time. will not be entitled to a refund. (b) any damage caused by wilful misconduct (e.g.
16.4 Where Britz mandates a change in drop off 20) Title to vehicle sitting or standing on the bonnet or roof of
location, fees as per clause 6 will not apply. The Customer acknowledges that Britz retains title the Vehicle) and driving under the influence
16.5 The Customer shall not make any alterations to the Vehicle at all times. The Customer shall not of alcohol or drugs and negligence resulting
or additions to the Vehicle without the prior written agree, attempt, offer or purport to sell, assign, sub- in damage to the hired Vehicle or Third Party
consent from Britz. let, lend, pledge, mortgage, let on hire or otherwise vehicle/ property;
16.6 The Customer will not allow any animals part with or attempt to part with the personal (c) for any loss or damage to personal belongings:
to be carried in the Vehicle, excluding registered possession of or otherwise deal with the Vehicle. Britz recommend the Customer does not leave
guide dogs. valuables in the vehicle and that they take out
THR3502 Britz NZ Rental Agreement Updates 2011-2012-v2.indd 3 17/11/11 2:50 PM
personal travel insurance; 25) Procedures in case of accident information and attending Court to give
(d) If the Customer is deemed by local authorities to If the Customer is involved in a motor vehicle evidence.
have been careless, negligent or wilful in failing accident whilst on hire, the following procedures Important Note: Under no circumstances
to abide by the local road rules, resulting in should be followed: should the Customer attempt to start or drive a
damage to the hired Vehicle or Third Party vehicle/ (a) At the Accident Scene the Customer must: vehicle that has been involved in an accident,
property; 1. Obtain the names and addresses of Third damaged by rollover, water submersion or any other
(e) the cost to retrieve or recover a Vehicle which Parties and any Witnesses. means without permission from Britz. If the vehicle
has become bogged, submerged, caught, 2. Report the accident to police, regardless is un-driveable after an accident and the Customer
trapped, stuck or restricted in anyway and/or has of estimated damage costs. would like to have a replacement Vehicle, which
been abandoned; 3. Not accept blame or insist the other party will be subject to time, distance and availability,
(f) the cost to replace keys which have become is at fault. the Customer must make his/her own way (at the
lost, stolen, or retrieval of keys which have been 4. If possible, photograph damage to all Customer’s expense) to the nearest Britz branch.
locked in the Vehicle; vehicle(s) and registration number(s). Should the Customer require a change over Vehicle,
(g) for all costs relating to overhead or underbody 5. Phone the nearest Britz Branch with the a new Vehicle Security Deposit is required and this
damage to the Vehicle however caused except accident’s details within 24 hours. amount is determined by the Liability Reduction
where Liability Reduction Option 2 is taken (does Option.
(b) At the Branch
not cover single Vehicle rollover); 26) Release and indemnity of Britz
1. The Customer must produce their
(h) for damage caused to the Vehicle because total 26.1 The Customer releases Britz, its employees and
Driver’s Licence and hand over the police
load (kg) has exceeded recommended load as agents, from any liability to the Customer (regardless
report (if applicable) and any supporting
stated in vehicle manual; of who is at fault), for any loss or damage incurred
(i) drivers not identified on the rental agreement by the Customer by reason of rental, possession or
2. The Customer is required to pay the Liability
and/or drivers that have a licence that has been use of the Vehicle.
(if applicable) and any other amount due by
cancelled or suspended and/or drivers who
have a licence that is classified as a learners or
them in respect of any damage arising from 26.2 The Customer hereby indemnifies and shall
an accident, loss or damage. This amount is keep indemnified Britz, its employees and agents,
probationary licence; and
payable at the time of reporting ‘the event’ against any claims, demands and expenses (including
(j) any damage caused to the Vehicle due to the use and not at completion of the Rental Period. legal costs) incurred or sustained by them or any
of snow chains; and of them by reason of the Customers use and/or
3. The Customer will pay Britz the daily rental
(k) for any cost associated with the incorrect use rate for the period the vehicle is off fleet for possession of the Vehicle.
of fuel (fuel being diesel or petrol), this includes accident repairs. 26.3 Any indemnity required of the Customer shall
Bio-Diesel which should not be used, or water or not operate to indemnify Britz in respect of any
4. The Britz Customer Service Representative
other contamination of fuel. negligent act by Britz.
will ensure the Motor Vehicle Accident Report
24) Vehicle Security Deposit is completed clearly and accurately signed 27) Freedom Camping
24.1 On pick-up of the Vehicle, the Customer by the Customer. and Toll and Traffic Offences
agrees to pay a Vehicle Security Deposit. The (c) Exchange Vehicle 27.1 The Customer is liable for an offence
Customer authorises Britz to deduct from the 1. The availability of an Exchange Vehicle committed during the Rental Period involving the use
Vehicle Security Deposit any amounts due by is not guaranteed; provision is subject to of the Vehicle where the offence was:
them to Britz arising out of the Agreement. The availability, Customer location, accident (a) a speeding offence, an offence in respect of
Vehicle Security Deposit amount is determined by liability and remaining hire duration. failure to comply with the directions given by
the Liability Reduction Option selected. Only the Additional charges may be incurred a traffic signal, or a toll offence where such
customer’s credit card is suitable for the purpose of (see below). offences were detected by approved vehicle
supplying a Vehicle Security Deposit. 2. If an Exchange Vehicle is required as a result surveillance equipment;
24.2 If the Customer does not take Liability of an accident, the Customer is responsible (b) an offence for parking in any portion of a road
Reduction Options, the Vehicle Security Deposit for making their own way to the nearest Britz in breach of any bylaw of a road controlling
is NZ$7,500 for Campervans and NZ$1,800 for branch or pick-up location at their own cost. authority or Part 6 of the Land Transport (Road
Rental Cars payable by the Customer’s credit card 3. Britz may offer the Customer the option User) Rule 2004; or
only. The amount will be debited (Campervans of paying an “Exchange Vehicle (c) an offence under section 20(1) of the Freedom
only) to the Customer’s account immediately. Relocation Fee” to send a driver to Camping Act 2001 involving the use of the
Where the rented Vehicle is a Rental Car the deliver the exchange Vehicle to the vehicle.
amount is taken as an imprint to the Customers’ Customer’s location.
credit card. 27.2 The Customer agrees to pay any infringement
4. The Customer will pay for any costs relating fee and costs that may become payable because
24.3 If Liability Reduction Option 1 has been to delivery of a change over Vehicle as a of an infringement notice served on Britz for any of
taken the Vehicle Security Deposit is NZ$2,500 result of any single Vehicle accident. This the offences set out in clause 27.1(a)-(c), including
for Campervans payable by the Customer’s credit charge applies irrespective of any Liability an administration fee of up to NZ$60 for associated
card only. The amount will be debited to the Reduction taken. administration costs. This administration fee will be
Customer’s account immediately. 5. A new Vehicle Security Deposit will be applicable per offence.
24.4 If Liability Reduction Option 2 has been taken, required for the exchange Vehicle.
the Vehicle Security Deposit is NZ$220, payable by the
27.3 Subject to Britz’ complying with clause 27.4
(d) Time Frame for Settlement of Customer and 27.5, the Customer authorises Britz to debit the
Customer’s credit card. An imprint of the Customers Liability Claims Customer’s credit card for any infringement fees and
credit card will be taken for the required Vehicle 1. Britz shall use best endeavours to ensure costs, including any administration fee under clause
Security Deposit amount. that any money due back to the client is 27.2.
24.5 The Vehicle Security Deposit is fully refundable forwarded as quickly as possible, however
provided the Vehicle is returned on time, to the
27.4 If Britz receives:
Third Party claims can take months or even (a) an infringement notice, Britz will send the
correct location, undamaged, in a clean condition years to resolve. Britz cannot force the Customer a copy of the infringement notice
and with full fuel tanks (fuel being petrol, diesel and destiny of these claims, and the customer and this agreement, together with a notification
LPG gas). acknowledges that handling of these claims that if Britz receives a reminder notice in respect
24.6 Britz reserves the right to retain a NZ$220 is up to Britz’s Insurer and the Third Party, of the infringement notice, Britz will debit the
soiling fee if the Vehicle is not returned in a clean whether they be insured or not. Customer’s credit card for the amount of the
condition and (when the vehicle is a 4WD) free of 2. Britz agrees to refund any Vehicle Security infringement fee (plus an administration fee
mud. This includes smoking related cleaning, as Deposit refunds applicable within 60 days of up to NZ$60);
smoking is not permitted in the vehicle. The toilet of receiving final resolution and payment (b) a reminder notice only, Britz will send the
and wastewater tank (if applicable) must be emptied relating to Third Party claims. Customer a copy of the reminder notice and this
prior to the return of the Vehicle, or an additional 3. For information regarding outstanding claims agreement, together with a notification that Britz
NZ$125 soiling fee will be retained. or Vehicle Security Deposit refunds please will debit the Customer’s credit card
24.7 Except where the Customer has purchased contact the Claims Department on +64 9 255 for the amount of the infringement fee (plus an
Pre-purchase Gas Option and/or Pre-purchase Fuel 0620 during office hours. administration fee of up to NZ$60).
Option, failure to return the vehicle with full petrol, 4. The Customer agrees to provide all 27.5 All notifications under clause 27.4 will be sent
diesel and/or LPG tanks will result in refill charges. reasonable assistance to Britz in handling to the address provided by the Customer within
any claim including providing all relevant 5 working days of receipt of the infringement or
THR3502 Britz NZ Rental Agreement Updates 2011-2012-v2.indd 4 17/11/11 2:50 PM
reminder notice (whichever is applicable). associated administration costs; 35) Cancellations
27.6 The Customer has the right to: (b) the Customer will not dispute his/ her liability If a bookings travel dates are amended within
(a) challenge, complain about, query or object to the to Britz for any amount properly due under this the cancellation fee period to be outside of the
alleged offence to which the infringement notice Agreement and the Customer shall indemnify and cancellation fee period and is subsequently cancelled,
or reminder notice relates, to the issuing keep indemnified Britz against any loss incurred the cancellation fee for the original booking will apply.
enforcement authority. (including legal costs) by reason of notifying the Cancellation fees apply only to campervan hires, do
(b) seek a court hearing within 56 days from the date Customer’s credit card issuer of such dispute; not apply to car hire, and are as follows:
of issue of the infringement notice or 28 days from (c) in the event that Britz elect to accept payment of • If cancelled up to 22 days prior to pick up: No Fee
the date of issue of the reminder notice. the Vehicle Security Deposit by holding a signed • If cancelled from 21 to 7 days prior to pick up: 20%
and authorised open credit card voucher which is of Gross Rental
28) Rental charges returned to the Customer at the completion of the • If cancelled 6 to 1 days prior to pick up: 50% of
Total charges as set out in the Rental Agreement Rental Period, the Customer agrees that Britz is Gross Rental
are not final. The Customer will pay any shortfall in entitled to recover payment from the Customer’s • If cancelled on day of pick up or No Show: 100% of
charges to Britz and the Customer will receive credit card issuer pursuant to paragraph (a) in Gross Rental
a refund for any overcharges made by Britz. Wherever respect of any amounts due which were not
possible, any amendment to charges will be notified • If Vehicle is returned early for any reason
known at the time of return of the voucher; and
to the customer at conclusion of rental, and the whatsoever: No refund available.
(d) Britz may process credit card charges pertaining The above cancellation schedule is not applicable to
Customer agrees to payment of any such charges to the rental after the hire period
at that time. hires with a collection date between 1 September
31.4 The Customer acknowledges that all 2011 and 31 October 2011, refer below for the
29) Road User Charge Recovery Fee (RUCRF) transactions under this Agreement are conducted cancellation fees applicable during this time.
A Road User Charge Recovery fee will be in New Zealand dollars. Due to exchange rate If a bookings travel dates are amended within
calculated and collected on return of a campervan fluctuations and bank fees there could be some the cancellation fee period to be outside of the
hire based on the kilometres travelled during variance between the amount initially debited cancellation fee period and is subsequently cancelled,
the hire and the actual vehicle category. The against the Customer’s credit card and the amount the cancellation fee for the original booking will apply.
costs can be obtained from the Customer Service refunded. Britz accept no liability for any such
variation. • If cancelled between 149 and 91 days prior to
Representative upon vehicle collection and/or are
32) Personal and company cheques pick up: 50% of Gross rental
available online. Britz reserves the right to amend
the Road User Charge Recovery Fee in response to Personal and Company cheques will not be • If cancelled 90 days prior to pick up: 100% of
changes in Government Road User Charges. This accepted as payment for rentals at the time of pick Gross rental
fee was formally known as a Diesel Tax Recovery up. These must be received by Britz 14 days prior • Late vehicle collection or early return during the
fee (DTR). to commencement of rental. Personal or Company hire: No Refund available
cheques are not acceptable as the Vehicle Security Cancellations for Ferry Crossings
30) Payment of charges - Deposit.
joint and several liability Bookings made for ferry crossings during 1 September
33) Conditional upon payment and 31 October will require final customer names
All charges and expenses payable by the Customer 90 days before travel or the space will be cancelled.
under this Agreement are due on demand by Britz The Customer agrees that provision of any rental
Bookings made for travel during 1 September and 31
including any collection costs and reasonable legal Vehicle is conditional upon Britz being paid by
October that are cancelled or reduced in value within
fees incurred by Britz. When the Customer comprises the Travel Agent. Britz reserves the right to collect
28 days of travel will have a 70% cancellation penalty
of more than one person, each person is liable jointly payment from the Customer in the event of a failure
and severally for all obligations of the Customer by the Travel Agent or Travel Wholesaler to pay for
pursuant to this Agreement. the rental. 36) Proper Law
This Agreement is governed by the laws New Zealand.
31) Credit card payment 34) Terminating the agreement
31.1 If a credit card is presented as payment, the and repossessing the vehicle 37) Customer warranties
credit card holder will be jointly and severally liable 34.1 The Customer acknowledges that Britz may The Customer warrants that all information supplied
as a Customer. refuse any rental, terminate this Agreement and/ by them to Britz in connection with this Agreement
or repossess the Vehicle (and for that purpose enter is true.
31.2 The following credit cards will be accepted:
Visa, MasterCard, and American Express. A non- upon any premises and remove the Vehicle) at any 38) Entire agreement
refundable 2% administration fee will apply to all time, without notification to the Customer, and
This Agreement constitutes the entire agreement of
Visa and MasterCard transactions. A non-refundable that the Customer will pay the reasonable costs of
the parties and there are no other oral undertakings,
4.5% administration fee will apply to American repossessing the Vehicle, including towing charges
warranties or agreements between the parties
Express cards. Credit card administration fees also if:
relating to the subject matter of liable as a Customer.
apply to debited Vehicle Security Deposits. Only the (a) the Customer is in breach of any material term of
Customer’s credit card is acceptable to use for the this Agreement, particularly clauses 16 and 38;
purpose of the Vehicle Security Deposit. (b) the Customer has obtained the Vehicle through
31.3 When payment is made by credit card, the fraud or misrepresentation;
Customer agrees that: (c) the Vehicle appears to be abandoned;
(a) Britz is irrevocably authorised to complete any (d) the Vehicle is not returned on the agreed return date
documentation and to take any other action to or Britz reasonably believe that the Vehicle will not
recover from the Customer’s credit card issuer be returned on the agreed return date; or
all amounts due by the Customer pursuant to (e) Britz considers, on reasonable grounds, that the
this Agreement, including, but not limited to, safety of the passengers or the condition of the
any amounts due in respect of damage to the Vehicle is endangered.
Vehicle or to property of a Third Party and all 34.2 The Customer understands that in the event of
other additional charges as they are incurred such termination or repossession, the Customer has
including all freedom camping, parking and no right to a refund of any part of the rental charges
traffic infringement penalties, road toll fines and or the Vehicle Security Deposit.
• Auckland 36 Richard Pearse Drive, Mangere, Auckland
0800 831 900
• Christchurch 530-544 Memorial Ave, Christchurch
• Queenstown Queenstown Airport Terminal, Queenstown
• Wellington C/- Top Ten Holiday Park, 95 Hutt Park Road, Lower Hutt
THR3502 Britz NZ Rental Agreement Updates 2011-2012-v2.indd 1 17/11/11 2:50 PM