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					   Contacts

                                                                                           A




                                                                                                 Contacts
              Plan Administration	                                                   A-2

              COBRA Administration	                                                  A-3

              Claims and Services	                                                   A-4
               Retiree Medical – Pre Age 65	                                         A-4
                  Medical,	Prescription	Drug,	Eyewear,	Hearing	and	Mental	Health/	
                  			Substance	Abuse	Benefits	                                       A-5
               Retiree Medical – Age 65 and Over	                                    A-7
                  Medical	Benefits	                                                  A-7
               Retiree Dental	                                                       A-7
                  Dental	Benefits	                                                   A-7
               Retiree Life, AD&D and Disability Plans	                              A-8
                  Life	Insurance	                                                    A-8
                  Accidental	Death	&	Dismemberment	(AD&D)	Insurance	                 A-9
                  Disability	Benefits	                                               A-9




2011                                                                                       A-1
Plan Administration
For Information on:                         Contact/Address                                  Phone/Operating Hours
Medical Benefits                            Benefits	Center	                                 (800)	622-5501	or	(718)	354-1344
(Applies	if	you’re:                         7201	Hewitt	Associates	Center	                   8:00	a.m.	to	6:00	p.m.	Central	time,		
>	 A	grandfathered	participant–2010;	       P.O.	Box	563994	                                 Monday	–	Friday,	except	U.S.	
>	 An	eligible	retiree	under age 65	        Charlotte,	NC		28256-3994                        Company	holidays
   (regardless	of	Medicare	                 Web:
   participation);                          >	 Visit	hr.conocophillips.com	to	see	benefit	
>	 An	eligible	retiree’s	dependent	            plan	information
   under age 65;	or
                                            >	 Visit	Your	Benefits	Resources	(YBR)	at	
>	 A	heritage	Burlington	Resources	            http://resources.hewitt.com/conocophillips	
   Pre-1986	El	Paso	retiree	age 65             for	personal	and	benefit	plan	information	
   and over	or	his	or	her	dependent,	          and	enrollments
   regardless	of	dependent	age.)
>	 Eligibility	criteria	to	participate
>	 Enrollment,	changing	coverage
>	 Changing	personal	information	
   (including	dependent	information)
>	 Payment	of	premiums
>	 Qualified	Medical	Child	Support	
   Orders	(QMCSO)
Medical Benefits                            United	Healthcare	Insurance	Company	             (800)	568-6404
(Applies	if	you’re:                         601	Office	Center	Drive	                         7:00	a.m.	to	11:00	p.m.	Eastern	time,	
>	 An	eligible	retiree	age 65 or over	      Fort	Washington,	PA		19034                       Monday	–	Friday
   who	has	a	U.S.	mailing	address,		        Web:		www.aarphealthcare.com                     9:00	a.m.	to	5:00	p.m.	Eastern	time,	
   is	eligible	for	Medicare	and	who	is		
                                                                                             Saturday
   not	a	heritage	Burlington	Resources	
   Pre-1986	El	Paso	retiree/                                                                 TTY/TDD	(800)	232-7773
   dependent	or	a	grandfathered	                                                             Fax:		(888)	836-3985
   participant–2010;	or
                                                                                             Note:		To	cancel	AARP	
>	 An	eligible	retiree’s	dependent	age                                                       non-insurance	mailings,	call	AARP		
   65 or over	who	has	a	U.S.	mailing	                                                        at	(888)	687-2277	7:00	a.m.		
   address	and	is	eligible	for	Medicare)	                                                    to	12:00	a.m.	Eastern	time,		
>	 Eligibility	criteria	to	participate                                                       Monday	–	Friday
>	 Enrollment,	changing	coverage	
>	 Changing	personal	information	
>	 Payment	of	premiums

Dental Benefits                             United	Healthcare	Insurance	Company	             (800)	996-7563
(Applies	for	all	retirees	eligible	for	     P.O.	Box	6100	                                   8:00	a.m.	to	7:00	p.m.	Central	time,	
retiree	medical	insurance)                  Eau	Claire,	WI		54702-9863                       Monday	–	Friday
>	 Eligibility	criteria	to	participate      Web:		www.myuhcdental.com
>	 Enrollment,	changing	coverage	
>	 Changing	personal	information	
>	 Payment	of	premiums

                                                                                                                         (continued)




A-2                                                                                                                            2011
                                                                                                                                     Contacts
For Information on:                       Contact/Address                                  Phone/Operating Hours
Dental Benefits                           Benefits	Center	                                 (800)	622-5501	or	(718)	354-1344
(Applies	to	retirees	of	heritage	         7201	Hewitt	Associates	Center	                   8:00	a.m.	to	6:00	p.m.	Central	time,		
Burlington	Resources	who	retired	         P.O.	Box	563994	                                 Monday	–	Friday,	except	U.S.	
prior	to	Oct.	1,	2008	only)               Charlotte,	NC		28256-3994                        Company	holidays
>	 Eligibility	criteria	to	participate    Web:
>	 Enrollment,	changing	coverage	         >	 Visit	hr.conocophillips.com	to	see	benefit	
>	 Changing	personal	information	            plan	information
   (including	dependent	information)	     >	 Visit	Your	Benefits	Resources	(YBR)	at	
>	 Payment	of	premiums                       http://resources.hewitt.com/conocophillips	
                                             for	personal	and	benefit	plan	information	
                                             and	enrollments
Life and Accidental Death &               Benefits	Center	                                 (800)	622-5501	or	(718)	354-1344
Dismemberment (AD&D) Insurance	           7201	Hewitt	Associates	Center	                   8:00	a.m.	to	6:00	p.m.	Central	time,		
>	 Eligibility	criteria	to	participate	   P.O.	Box	563994	                                 Monday	–	Friday,	except	U.S.	
                                          Charlotte,	NC		28256-3994                        Company	holidays
>	 Enrollment,	changing	coverage	
                                          Web:
>	 Changing	personal	information	
   (including	dependent	information)	     >	 Visit	hr.conocophillips.com	to	see	benefit	
                                             plan	information
>	 Payment	of	premiums
                                          >	 Visit	Your	Benefits	Resources	(YBR)	at	
Note:		Retiree	AD&D	closed	to	new	           http://resources.hewitt.com/conocophillips	
enrollments	Dec.	1,	2009	and	after.          for	personal	and	benefit	plan	information	
                                             and	enrollments




COBRA Administration
For Information on:                       Contact/Address                                  Phone/Operating Hours
Continuing	your	medical	and	dental	       Benefits	Center	                                 (800)	622-5501	or	(718)	354-1344
benefits                                  7201	Hewitt	Associates	Center	                   8:00	a.m.	to	6:00	p.m.	Central	time,		
                                          P.O.	Box	563994	                                 Monday	–	Friday,	except	U.S.	
                                          Charlotte,	NC		28256-3994                        Company	holidays
                                          Web:	
                                          >	 Visit	hr.conocophillips.com	to	see	benefit	
                                             plan	information
                                          >	 Visit	Your	Benefits	Resources	(YBR)	at	
                                             http://resources.hewitt.com/conocophillips	
                                             for	personal	and	benefit	plan	information	
                                             and	enrollments




2011                                                                                                                           A-3
                                  Claims and Services
                                  The Plans described in this Summary Plan Description (SPD) have Plan
                                  Administrators who have delegated certain responsibilities to others, which
                                  may include the administration of claims. Contact information provided below
                                  identifies others who have been delegated authority to assist you with your
                                  participation in the Plans, including the filing of claims.
                                  > See the “How to File a Claim” section in each of the health and welfare benefit plan
                                    chapters for details on filing a benefit claim.
                                  > See the information in this section for the Claims Administrators and their contact
                                    information.
                                  > See “Claims and Appeals Procedures” for information on how to appeal a denied
                                    claim and for the Appeals Administrators’ contact information.
                                     p	 “Claims	and	Appeals	Procedures,”	page	H-24
                                  > See “Plan Administration” for descriptions of the Plan Administrators’ rights and
                                    responsibilities and their contact information.
                                    p	 “Plan	Administration,”	page	H-4

                                  RETIREE MEDICAL – PRE AGE 65
                                  The information in this section applies to you if you’re enrolled in the HDHP,
c   Note: The Traditional
    option:
                                  Primary PPO, EPO or Traditional medical options, which are available to
    > Is available only to
                                  you only if you’re:
      participants who are        > An eligible retiree who is under age 65;
      on Medicare; and
                                  > An eligible retiree’s dependent who is under age 65;
    > Is the only option
      available to participants   > An eligible retiree or dependent who is under age 65 and on Medicare. (Note:
      who are on Medicare.          The Traditional option is the only option available to participants who are on
                                    Medicare);
                                  > A grandfathered participant–2010; or
                                  > An eligible heritage Burlington Resources Pre-1986 El Paso retiree age 65 and
                                    over and his or her dependents, regardless of their age.




A-4                                                                                                                 2011
                                                                                                                                      Contacts
For Information on:                     Contact/Address                                    Phone/Operating Hours
Medical, Prescription Drug, Eyewear, Hearing and Mental Health/Substance Abuse Benefits
You	should	contact	the	appropriate	parties	identified	below	if	you	have	questions	about:
>	 Network	providers
>	 Covered	and	non-covered	expenses
>	 ID	cards
>	 Claims

Medical Benefits                        Aetna,	Inc.		                                      (800)	738-7674
HDHP	and	Primary	PPO	(uses	Aetna	       Medical	Claims	Administrator		                     8:00	a.m.	to	6:00	p.m.	Central	time,	
Choice	POS	II	network),	EPO	(uses	      National	Account	CRT		                             Monday	–	Friday
Aetna	Select	(Open	Access)	network)	    P.O.	Box	14586		
and	Traditional	Options                 Lexington,	KY		40512-4586	
                                        Web:	 hr.conocophillips.com	or	
                                        	     www.aetnanavigator.com	or	
                                        	     www.yourlifechoices.com

                                        For	solid	organ	and	bone	marrow	transplants:
                                        National	Medical	Excellence	Program®               (877)	212-8811
                                                                                           24	hours/day,	365	days/year

                                        Informed	Health 	Line/Nurseline	(to	speak	
                                                        ®
                                                                                           (800)	556-1555
                                        with	a	registered	nurse	24	hours/day)              24	hours/day,	365	days/year
Health Improvement Programs             Healthways,	Inc.	                                  (888)	324-6067
Non-Medicare	Participants	in	HDHP,	     701	Cool	Springs	Blvd.	                            8:00	a.m.	to	8:30	p.m.	Central	time,	
Primary	PPO	and	EPO	options             Franklin,	TN		37067                                Monday	–	Friday
                                        Web:	 www.yourlifechoices.com                      8:00	a.m.	to	4:30	p.m.	Central	time,	
                                                                                           Saturday
Prescription Drug Benefits              Medco	Health	Solutions	                            (800)	770-2810
HDHP,	Primary	PPO,	EPO	and	             Rx	Claims	Administrator	                           24	hours/day,	365	days/year,	
Traditional	Medical	Options             8111	Royal	Ridge	Parkway	                          except	Thanksgiving	and	Christmas
                                        Irving,	TX		75063
                                        Web:	 www.medco.com                                For	prior	authorization:
                                                                                           (800)	753-2851
                                                                                           8:00	a.m.	to	9:00	p.m.	Eastern	time,	
                                                                                           Monday	–	Friday

                                                                                           For	provider	fax	instructions:
                                                                                           (888)	327-9791

                                                                                                                        (continued)




2011                                                                                                                           A-5
For Information on:                 Contact/Address                                  Phone/Operating Hours
Eyewear Discount Program            Aetna	Vision	Discounts		                         (800)	793-8616
HDHP,	Primary	PPO,	EPO	and	         Claims	Administrator	                            8:00	a.m.	to	11:00	p.m.	Eastern	time,	
Traditional	Medical	Options         National	Account	CRT		                           Monday	–	Saturday
                                    P.O.	Box	14586		
                                    Lexington,	KY		40512-4586	                       11:00	a.m.	to	8:00	p.m.	Eastern	time,	
                                                                                     Sunday
                                    Web:	 hr.conocophillips.com	or	
                                    	     www.aetnanavigator.com                     Contact	Lens	Replacement
                                                                                     (800)	391-5367
                                                                                     8:00	a.m.	to	11:00	p.m.	Eastern	time,	
                                                                                     Monday	–	Saturday
                                                                                     11:00	a.m.	to	8:00	p.m.	Eastern	time,	
                                                                                     Sunday

                                                                                     LASIK
                                                                                     (800)	422-6600
                                                                                     8:00	a.m.	to	9:00	p.m.	Eastern	time,	
                                                                                     Monday	–	Friday
                                                                                     9:00	a.m.	to	6:00	p.m.	Eastern	time,	
                                                                                     Saturday
                                                                                     (Automated	telephone	location	finder	
                                                                                     available	24	hours/day)
Hearing Discount Program            Aetna	Hearing	Discounts		                        (888)	432-7464
HDHP,	Primary	PPO,	EPO	and	         Claims	Administrator		                           8	a.m.	to	5:00	p.m.	Central	time,	
Traditional	Medical	Options         National	Account	CRT		                           Monday	–	Friday
                                    P.O.	Box	14586		
                                    Lexington,	KY		40512-4586	
                                    Web:	 hr.conocophillips.com	or
                                    	     www.aetnanavigator.com	or	
                                    	     www.hearpo.com
Mental Health and Substance Abuse   ValueOptions,	Inc.	                              Within	the	U.S.:	
Benefits                            ConocoPhillips	Claims	Administrator		            (866)	241-4080
HDHP,	Primary	PPO,	EPO	and	         P.O.	Box	3207		                                  24	hours/day,	365	days/year
Traditional	Medical	Options         Coppell,	TX		75019	
                                    Web:	 www.valueoptions.com	or	                   Outside	the	U.S.:		
                                    	     www.achievesolutions.net/conocophillips	   (972)	906-2897	(call	collect)
                                    	     (for	online	self-help	resources)           24	hours/day,	365	days/year




A-6                                                                                                                   2011
                                                                                                                                 Contacts
RETIREE MEDIC AL – AGE 65 AND OVER
The information in this section applies to you if you’re enrolled in the UHC Retiree Medicare Supplement
Option, which is available to you only if you’re:
> An eligible retiree age 65 and over who has a U.S. mailing address, is eligible for Medicare and who is not a heritage
  Burlington Resources Pre-1986 El Paso retiree/dependent or a grandfathered participant-2010; or
> An eligible retiree’s dependent age 65 and over, who has a U.S. mailing address and is eligible for Medicare.

 For Information on:                    Contact/Address                                 Phone/Operating Hours
 Medical Benefits
 UHC Retiree Medicare                   United	Healthcare	Insurance	Company	            (800)	568-6404
 Supplement Option                      601	Office	Center	Drive	                        7:00	a.m.	to	11:00	p.m.	Eastern	time,	
 >	 Covered	and	non-covered	            Fort	Washington,	PA		19034                      Monday	–	Friday
    expenses                            Web:		www.aarphealthcare.com		                  9:00	a.m.	to	5:00	p.m.	Eastern	time,	
 >	 ID	cards                                                                            Saturday
 >	 Claims                                                                              TTY/TDD	(800)	232-7773
                                                                                        Fax:		(888)	836-3985
                                                                                        Note:		To	cancel	AARP	
                                                                                        non-insurance	mailings,	call	AARP		
                                                                                        at	(888)	687-2277	7:00	a.m.		
                                                                                        to	12:00	a.m.	Eastern	time,		
                                                                                        Monday	–	Friday



RETIREE DENTAL

 For Information on:                    Contact/Address                                 Phone/Operating Hours
 Dental Benefits
 Retiree Dental – UHC                   United	Healthcare	Insurance	Company	            (800)	996-7563
 (Applies	for	all	retirees	eligible		   ConocoPhillips	Dental	Claims	Administrator	     8:00	a.m.	to	7:00	p.m.	Central	time,	
 for	retiree	medical	insurance)         P.O.	Box	6100	                                  Monday	–	Friday
 >	 Network	providers	                  Eau	Claire,	WI		54702-9863
 >	 Covered	and	non-covered	            Web:		www.myuhcdental.com
    expenses
 >	 Claims

 Retiree Dental – MetLife               MetLife		                                       (888)	328-2166
 (Applies	to	retirees	of	heritage	      ConocoPhillips	Dental	Claims	Administrator	     7:00	a.m.	to	10:00	p.m.	Central	time,	
 Burlington	Resources	who	retired	      P.O.	Box	981282		                               Monday	–	Thursday
 prior	to	Oct.	1,	2008	only)            El	Paso,	TX		79998-1282
                                                                                        7:00	a.m.	to	7:00	p.m.	Central	time,	
 >	 Network	providers	                  Web:		www.metlife.com/mybenefits                Friday
 >	 Covered	and	non-covered	            Email:		cpdental@metlife.com
    expenses
 >	 Claims




2011                                                                                                                       A-7
RETIREE LIFE, AD&D AND DISABILIT Y PL ANS

For Information on:                   Contact/Address                                        Phone/Operating Hours
Life Insurance
Life Insurance Plan
>	 To	report	a	claim                  Benefits	Center	                                       (800)	622-5501	or	(718)	354-1344
>	 For	questions	about	coverage       7201	Hewitt	Associates	Center	                         8:00	a.m.	to	6:00	p.m.	Central	time,		
                                      P.O.	Box	563994	                                       Monday	–	Friday,	except	U.S.	
>	 Beneficiary	designations           Charlotte,	NC		28256-3994                              Company	holidays
                                      Web:	
                                      >	 Visit	hr.conocophillips.com	to	see	benefit	
                                         plan	information
                                      >	 Visit	Your	Benefits	Resources	(YBR)	at	
                                         http://resources.hewitt.com/conocophillips	
                                         for	personal	and	benefit	plan	information		
                                         and	enrollments

>	 For	questions	after	a	claim	has	   The	Hartford	                                          (888)	563-1124
   been	paid	or	denied                Group	Life/AD&D	Claims	Unit	                           8:00	a.m.	to	8:00	p.m.	Eastern	time,	
                                      P.O.	Box	2999	                                         Monday	–	Friday
                                      Hartford,	CT		06104-2999
                                      Web:	 www.thehartfordatwork.com                        Fax:		(866)	954-2621

>	 Conversion	coverage	               The	Hartford	                                          (877)	320-0484
   administration                     Portability	and	Conversion	Unit	                       9:00	a.m.	to	5:00	p.m.	Eastern	time,	
                                      P.O.	Box	248108	                                       Monday	–	Friday
                                      Cleveland,	OH		44124-8108
                                                                                             Fax:		(440)	646-9339

Additional	information	for	certain	   If	you	are	on	a	waiver	of	premium	due	to		
heritage	Tosco	retirees	—	Applies	    a	disability,	there	are	various	life	insurance	
ONLY	to	heritage	Tosco	retirees	      companies	insuring	the	coverage	and	they	will	
affected	by	the	life	insurance	       contact	you	periodically.		You	will	need	to	keep	
provisions	listed	in	Appendix	II	     the	insurer’s	contact	information	in	your	records	
p	 “Appendix	II,”	page	K-1            for	questions	or	when	a	claim	is	to	be	reported.	
                                      If	you	have	a	life	insurance	benefit	from	a	pension	
                                      plan,	you	will	need	to	keep	the	annuity	payor’s	
                                      contact	information	in	your	records	for	questions	
                                      or	when	a	claim	is	to	be	reported.

                                                                                                                         (continued)




A-8                                                                                                                           2011
                                                                                                                                        Contacts
For Information on:                       Contact/Address                                      Phone/Operating Hours
Accidental Death & Dismemberment (AD&D) Insurance
Accidental Death & Dismemberment
(AD&D) Plan                               	                                                    	
>	 To	report	a	claim                      Benefits	Center	                                     (800)	622-5501	or	(718)	354-1344
>	 For	questions	about	coverage           7201	Hewitt	Associates	Center	                       8:00	a.m.	to	6:00	p.m.	Central	time,		
                                          P.O.	Box	563994	                                     Monday	–	Friday,	except	U.S.	
>	 Beneficiary	designations               Charlotte,	NC		28256-3994                            Company	holidays
                                          Web:	
                                          >	 Visit	hr.conocophillips.com	to	see	benefit	
                                             plan	information
                                          >	 Visit	Your	Benefits	Resources	(YBR)	at	
                                             http://resources.hewitt.com/conocophillips	
                                             for	personal	and	benefit	plan	information		
                                             and	enrollments

>	 For	questions	after	a	claim	has	       The	Hartford	                                        (888)	563-1124
   been	paid	or	denied                    Group	Life/AD&D	Claims	Unit	                         8:00	a.m.	to	8:00	p.m.	Eastern	time,	
                                          P.O.	Box	2999	                                       Monday	–	Friday
                                          Hartford,	CT		06104-2999
                                          Web:	 www.thehartfordatwork.com                      Fax:		(866)	954-2621

>	 Conversion	coverage	                   The	Hartford	                                        (877)	320-0484
   administration	(n/a	to	Travel	         Portability	and	Conversion	Unit	                     9:00	a.m.	to	5:00	p.m.	Eastern	time,	
   Assistance)                            P.O.	Box	248108	                                     Monday	–	Friday
                                          Cleveland,	OH		44124-8108
                                                                                               Fax:		(440)	646-9339

>	 For	travel	assistance                  Europ	Assistance	USA,	Inc.	                          Within	the	U.S.	and	Canada:	
	 –		To	file	a	claim                      4330	East	West	Highway	Suite	1000	                   (800)	243-6108	
	 –		For	questions	about	coverage         Bethesda,	MD		20814                                  24	hours/day,	365	days/year
                                          Web:	 www.europassistance-usa.com
                                                                                               Outside	the	U.S.	and	Canada:	
                                                                                               (202)	828-5885	(call	collect)	
                                                                                               24	hours/day,	365	days/year
                                                                                               Travel	Assistance	ID:		GLD-09012

Disability Benefits
Long-Term Disability Plan                 MetLife	Disability	Claims	Administrator	             (800)	243-8786
>	 For	questions	after	a	claim	has	       P.O.	Box	14590	                                      8:00	a.m.	to	11:00	p.m.	Eastern	time,	
   been	approved                          Lexington,	KY		40511-4590                            Monday	–	Friday

Additional	information	for	               If	your	disability	benefit	payment	is	not	from	
participants	disabled	prior	to	Jan.	1,	   MetLife,	you	will	need	to	keep	your	insurer’s	
2003	(or	prior	to	Jan.	1,	2009	if	from	   contact	information	in	your	records	for	questions	
a	Burlington	Resources	Inc.	company)      and	benefit	provisions.




2011                                                                                                                              A-9
2011

				
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