Resume

Resume

Applicant’s Name: Michael Sell



Residential Address: 7 Brookes Crescent

FITZROY NORTH VIC 3068



Contact Details: 0425 248 554

msell@netspace.net.au







WORK HISTORY:



AGL - Retail Energy

Full time employment from February 2008 to February 2011



 Managing Billing Enquires

 Cancelling/Rebilling invoices

 Applying customer credits

 Reviewing/Adjusting meter reads

 Forwarding required tasks to designated internal departments



 Managing Pay Assistance Enquires

 Establishing payment plans

 Organising cheque refunds

 Reviewing customer financial histories

 Advising customers of available financial decisions



 Managing Customer Movements

 Liaising with Distribution Companies

 Organising premise de-energisations and re-energisations

 Managing account products

 Effectively handling customer complaints





‘Ready to Go’ Room Service - Supply & Distribution

Casual employment from August 2007 to February 2008



 Receiving customer orders by phone in a fast paced environment

 Up-selling products to customers

 Processing customer purchases by cash, credit or EFTPOS

 Preparing and packaging customer food orders

 Delivering customer orders in a timely and efficient manner by motorbike

 Safely navigating the Melbourne CBD during rush hour traffic

 Effectively handling customer complaints

Telstra - Conference & Collaboration

Full time contractual employment from February 2006 to August 2007



 Booking domestic and international teleconferences

 Connecting domestic and international teleconferences

 Data entry for received e-mails and faxes

 Managing audio recordings

 Correcting technical audio faults

 Effectively handling customer complaints

 Working autonomously during night shifts





CGU - Customer Care Centre

Part time contractual employment from February 2005 to July 2005



 Receiving domestic and international travel insurance inquiries

 Handling insurance policy repayments

 Processing credit card transactions

 Referring customers to appropriate internal departments

 Data entry for received e-mails





Australia Post - Customer Contact Centre

Part time contractual employment from July 2003 to November 2004



 Data entry of domestic and international complaint forms

 Receiving domestic and international customer enquires

 Effectively handling customer complaints

 Liaising with internal departments

 Providing initial search results to investigation teams





TeleTech International - Telstra Direct Campaign

Full time contractual employment from September 2001 to January 2002



 Handling mobile phone purchase inquires

 Data entry for customer purchases

 Effectively handling customer complaints

 Liaising with internal departments

 Providing regular feedback to application developers





Salmat Teleservices - Tricon Restaurants Campaign

Part time contractual employment from December 2000 to November 2001



 Receiving customer orders by phone in a fast paced environment

 Up-selling products to customers

 Effectively handling a large volume of calls with accurate results

 Effectively handling customer complaints

EDUCATION:



Bachelor of Human Movement (Clinical Exercise Physiology)

Attending Victoria University since 2011





Certificate IV in Fitness

Attended Holmesglen Institute of TAFE in 2005





Certificate IV in Information Technology

Attended Central Gippsland Institute of TAFE in 1998







HOBBIES & INTERESTS:



 Boxing  Muscular Skeletal Anatomy

 British Comedy  Rock Climbing

 Cooking  Science Fiction

 Cycling  Squash

 Health & Fitness







TRANSFERABLE SKILLS:



Communication

Liaise effectively with all clients and work colleagues





Complaint Handling

Effectively and politely handle difficult clients and customers





Customer Service

Proven ability to provide excellent customer service to clients and customers





Achieve Set Goals

Consistently meet defined performance goals and milestones





Organisational Skills

Effectively and efficiently organise resources to achieve set tasks





Team Player

Work effectively and easily in a team with minimal or no supervision





Time Management

Able to adhere to set time lines in order to complete set tasks

SOFTWARE LANGUAGES & PACKAGES



Software Packages



 Adobe Photoshop

 Corel Draw

 Microsoft Word

 SAP





Languages



 AJAX

 PHP

 Java

 Javascript

 Object Pascal

 XHTML

 XML

 XSLT







REFEREES:



Stefan Krumov - Supervisor at AGL

Contact (BH): 0421 087 718





Zaved Patel - Supervisor at AGL

Contact (BH): 0414 534 675





Dominic McMullan - Supervisor at Australia Post

Contact (BH): 0488 246 081





Chris Ross - Former Work Colleague

Contact (BH): 0416 248 234