Improvement Agreement 2008 - 2010 by alCFJTJ

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                                         
                           Torfaen County Borough Council
                               Improvement Agreement
                                             OUR VISION
Torfaen; a safe, prosperous, sustainable place where everyone has the opportunity to be the best they can

                                          OUR VALUES
                                      Supportive; Fair; Effective
Contents                                                      Page
Background                                                     3


Theme: A Prosperous, Cultural & Diverse Society
Outcome 1: Ensuring a high skill level                         4

Outcome 2: Our community facilities                            9

Theme: Sustainable Communities
Outcome 1: Sustaining a provision of affordable housing        12

Outcome 2: Reducing our carbon footprint                       15

Theme: A Healthy, Fair & Just Society - Adults
Outcome 1: Helped to live in the community                     19

Outcome 2: Support for our carers                              23

Theme: A Healthy, Fair & Just Society - Children
Outcome 1: A healthy start                                     27

Outcome 2: Improving educational attainment                    32

Contact details                                                39



                                                          2
Background
Torfaen County Borough Council, as an authority cannot offer or deliver improvement in isolation. As part of its preparation for the implementation of the
Local Service Board (LSB), we have taken the opportunity to work with other partner organisations to develop a wider Public Service Framework, based on
the principle that all organisations work to become more outcome focused. The relevance of this approach to the improvement agenda and this agreement
is the commitment to become citizen centric, to be Better by Design and Better by Outcome and to know collectively, “we have made a difference”.
This unified approach centres around the development of an outcome based planning and delivery methodology applied by all public service organisations
and partnerships in Torfaen. It represents a significant challenge, change of culture and road to travel.
It is our intention to develop a means to plan for and deliver desired outcomes that can be traced as a clear thread through One Wales, the Torfaen
Community Strategy/LSB, the Statutory Partnerships, our Torfaen Corporate Plan, our Service Improvement Plans, Team Plans and ultimately to individual
performance systems.

Where are we now?
Multi agency personnel are being supported and trained to apply the methodology. A Public Service Support resource is being implemented to work with
Public Service organisations to develop and deliver common tools and techniques to assist in Needs Assessment, Planning, Performance, Efficiency and
Engagement activity.
As an organisation, we have started to realign our internal structures and operational processes to ensure a consistent focus on outcomes. Elected
Members have recently revisited and refreshed our Corporate Plan and we have begun to apply an outcome based performance focus. In addition Service
Improvement Plans have been redesigned to begin to capture information and performance to show “what difference“our services and activities have made
to the communities of Torfaen.
This realignment, in collaboration with our public service partners, will not allow us to demonstrate improvements overnight from the outcome focused
approach. We will require support during this period of transitional change and significant involvement at both WAG and regulatory/audit level. Consultation
is ongoing with our regional advisor and the Wales Audit Office to ensure appropriate support and advice is in place to assist us to achieve our aim of
becoming, Better by Design and Better by Outcome.

How was our Improvement agreement developed?
The agreement has been developed following the direct and indirect inputs of a wide variety people in Torfaen. Outcomes were selected from the original
Improvement Agreement prospectus by the Council’s Strategic Team, based on their fit with the Council’s own Corporate Plan.
Supporting performance and contextual information extracted from the Corporate Plan has been used by officers with responsibility for the eight chosen
outcomes to develop the detail of this Improvement Agreement. The following therefore represents the commitment of Torfaen County Borough Council to
improve outcomes for the residents of Torfaen in areas of priority jointly held by ourselves and the Welsh Assembly Government.



                                                                             3
A Prosperous, Diverse and Cultural Society

                                               Outcome 1 - Ensuring a High Skill Level
It is recognised that education brings empowerment. We want to offer people in Torfaen the opportunity to learn throughout their lives, to ensure they
acquire new skills and improve their level of qualifications so that they can find employment, economic productivity and meet the challenges of new
technology.


The outcomes


 WAG                               Developing adult learning ( Learning for Life)
 One Wales                         Enhancing skills for jobs (A Prosperous Society)



                                   Adults are able to make choices that improve their lives and those of their children due to local access to skills development,
                                    training, and continued education. With particular focus on: young single parents, young unemployed people and people without
 Torfaen                            basic skills.
 Community Strategy                People are able to develop work related skills and employment through undertaking apprenticeships and other vocational activities.
                                   Businesses retain key skills and knowledge that enable them to be profitable and succeed.
                                   People of all ages are able to make informed choices about their future lifestyles.



 Torfaen
 Health, Social Care &             More adults are in employment because they have better life skills.
 Wellbeing Strategy


                                   Adults in Torfaen are engaged in purposeful education.
 Torfaen
 Corporate Plan                    Adults in Torfaen undertake appropriate training for employment.
                                   People in Torfaen are employed.




                                                                                4
Key measures of success for achieving this outcome during the course of the Improvement Agreement in Torfaen are:

                                                                            Performance Measure

                                                                                                         Baseline    Target      Actual    Target      Actual
                                                                                                         2007/08    2008/09     2008/09   2009/10     2009/10

  1   Adult Basic Skills - % of the population of working age with lower than level 1 literacy.           26.0        25.7       25.6       25.0


  2   Adult Basic Skills - % of the population of working age with lower than level 1 numeracy.           60.0        59.8       59.8       59.5


  3   % of working age population in Torfaen with no qualifications.                                       25          24         24         23


  4   % of people of working age in Torfaen in employment (calendar year)                                 68.3        68.5       68.5       68.8

      Number of enrolments on Adult Basic Skills courses offered by the Council
                                                                                                           521        700        871        900
  5       Literacy
                                                                                                           118        150        199        250
          Numeracy

      Number of people of working age participating in work based training through Torfaen Training or
  6                                                                                                       1,078      1,182       1,189     1,389
      one of its sub-contractors.

      Number of unemployed people assisted into employment through schemes operated by the
  7                                                                                                         0         125        137        175
      Council.

  8   Number of young people leaving care at 16+ assisted to make the transition into work.                 8          10         12         12


  9   Number of beneficiaries assisted by Genesis Wales I then II to take part in training.                30          35         37         45


 10   Number of participants assisted by Genesis Cymru Wales 2                                                         75                   152

      Identify all those with NEET status/potential NEET status and work with them to achieve the                      6%                    4%
 11
      following annual reductions: 6% by October 2009, 4% by October 2010 and 2% by 2011.                           reduction             reduction




                                                                                      5
The Services

The Adult Education Service will work with a number of other service areas within the Council, including:

       Torfaen Training, the Council’s in-house work-based training provider, funded under contract with DCELLS – to provide the JobMatch Scheme which is the
        Torfaen element of the Heads of the Valleys City Pathfinder project known as ‘Job Match’. This focuses on making contact with those of working age who are
        economically inactive (in close partnership with JobCentre Plus) and supports them through to employment.
       Torfaen Training is also the conduit through which a number of sub-contracting work-based training providers operate.

       The Social Services 16+ team - to provide the After Care Employment scheme which assists those young people leaving care at 16 into supported employment.

       The Education Service – to provide the Genesis Wales I scheme, which supports parents of young children through childcare so that the parents can participate in
        training leading to employment. This will be succeeded by Genesis Wales II which will target those with multiple barriers to entering the labour market, including
        the barrier of childcare.

The Adult Education Service receives funding from Coleg Gwent to operate a delegated service on a franchise basis. This is supplemented with European funding.
In 2008-9, the EU funding was under the Objective 1 programme (Torfaen Adult Basic Skills, Parents Plus, and Reach for IT!) and in 2009 it will be under the Convergence
Programme (Bridges into Work and Working Skills for Adults).


Key areas of activity that we must deliver in the next 2 years to make the necessary improvements are set out below:

                                                                                                               Time                                        Responsible
               Activity/Project                                         Reason                                                   Monitoring
                                                                                                              Frame                                          Officer

                                                 To deliver projects which target those in particular
 Implement the final year of the European        need of training support and improve levels of adult
 Social Fund Objective 1 projects, namely        literacy and numeracy.
                                                                                                             January
                                                                                                                to       Performance Measures             Head of Adult
 Torfaen Adult Basic Skills                      To improve levels of skills and qualifications in
                                                                                                            December     1, 2, 3, 4, 5, 11                 Education
 Parents Plus                                    areas that support employment.
                                                                                                              2008
 Reach for IT!
 Building Communities First                      To engage adults with no or low qualifications back
                                                 into learning.

                                                                                                            April 2008
 Implement the work-based training contract      To implement work-based training with local                             Performance Measures            Centre Director –
                                                                                                                to
 between Torfaen Training and DCELLS.            employers.                                                              3, 4, 6, 7, 11                  Torfaen Training
                                                                                                            March 2010




                                                                                      6
                                                                                                          Time                              Responsible
                Activity/Project                                      Reason                                               Monitoring
                                                                                                         Frame                                Officer

                                                To support those who are economically inactive into
                                                work through a process of assessment, guidance,
                                                training and mentoring.
                                                                                                       April 2008                           Community
Implement the JobMatch Scheme in the                                                                                Performance Measures
                                                                                                           to                               Engagement
Heads of the Valleys wards.                     To focus on making contact with those of working                    4, 7, 11
                                                                                                       March 2010                             Worker
                                                age who are economically inactive (in close
                                                partnership with JobCentre Plus) and support them
                                                through to employment.

                                                                                                       April 2008                          Team Manager –
Implement the After Care Employment             To increase the rate of success of young people                     Performance Measures
                                                                                                           to                                 Children’s
scheme.                                         moving from care into permanent employment.                         8, 11
                                                                                                       March 2009                             Services

To deliver Genesis Cymru Wales scheme.
This will include:

   Confidence Building.                                                                               April 2008
                                                To increase the number of parents of young                                                   Childcare
   One to one mentoring.                                                                                  to       Performance Measures
                                                children who access training with a view to                                                  Manager,
   Taster courses with free crèche.                                                                   September    3, 9, 10
                                                returning to employment.                                                                     Education
   Free crèche alongside Surestart.                                                                     2008
   Other training and childcare training.
   Individual financial assistance for
    childcare, training, or transport.

                                                To deliver projects which target those in particular
                                                need of training support and improve levels of adult
                                                literacy and numeracy.

                                                BiW - Engage the unemployed and economically
                                                inactive back into learning and provide
                                                                                                        January
Implement the Convergence funded projects       employment-related skills and qualifications with a
                                                                                                           to       Performance Measures    Head of Adult
‘Bridges into Work’ (BiW) and ‘Working Skills   personal support package tailored to the individual
                                                                                                       December     1, 2, 3 ,4, 11           Education
for Adults’ WSfA).                              that enables them to obtain employment
                                                                                                         2009
                                                WSfA – Engage into learning employed adults with
                                                low or no qualifications and provide generic
                                                transferable skills that enable them to progress in
                                                the workplace and be less vulnerable to the risk of
                                                redundancy.


                                                                                   7
                                                                                                         Time                               Responsible
               Activity/Project                                       Reason                                               Monitoring
                                                                                                        Frame                                 Officer

Implement the ESF Convergence Project
‘pre-VENT 14-19’ scheme. This will include:

 Identifying and understanding the risk
  factors and needs of young people at risk
  of social marginalisation and social
  exclusion and put in place key actions to
  eliminate those risks
 Intervene earlier to reduce and prevent
  vulnerability
 Use our collective resources effectively to
                                                To increase the rate of success of young people
  achieve longer term impact
                                                moving from care into permanent employment.          April 2009                            Team Manager –
 Understand the range of services for                                                                              Performance Measures
                                                                                                         to                                   Children’s
  young people and ensure vulnerable                                                                                3, 8, 11
                                                To reduce the number of young people not in          March 2010                               Services
  young people can access them
                                                education, employment or training
 Target support where it is needed most
  and put in place a programme of
  supportive measures to tackle issues that
  are preventing young people from
  engaging
 Encourage the broadening of the skills
  base of those working with vulnerable
  young people
 Put in place a coherent set of systems
  procedures and activities


Implement Genesis Cymru Wales II. This will
include:                                        To increase the number of people who have
                                                multiple barriers to entering the labour market to   October 2008                            Childcare
                                                                                                                    Performance Measures
   Confidence Building.                        access training with a view to returning to               to                                 Manager,
                                                                                                                    3, 9, 10
   One to one mentoring.                       employment.                                          March 2010                              Education
   Taster courses with free crèche.
   Free crèche alongside Surestart




                                                                                    8
A Prosperous, Diverse and Cultural Society

                                                 Outcome 2 - Our Community Facilities
The facilities available to our communities help us improve a wide range of outcomes for the people of Torfaen. Some of these facilities are buildings but
some of them are open spaces and even opportunities that can be used freely. While the Council owns many facilities, it also provides support to its
communities who directly provide and manage their own facilities.

The Outcomes


                                    Regenerating Communities (Fair and Just Society)
 WAG One Wales
                                    Promoting Arts and Culture (Rich and Diverse Culture)
                                    Encouraging Sport and Physical Activity (Rich and Diverse Culture)
                                    Promoting Tourism (Prosperous Society)


                                    People are healthier and have an improved feeling of well-being because they have local access to social and health facilities.
                                    People have an improved sense of well-being because they can make use of their skills by volunteering.
 Torfaen Community                  People have the knowledge and skills to be able to take responsibility for their own health.
 Strategy                           People feel safe to go out into the community to exercise e.g. walk, run, cycle and play sport.
                                    People feel, and are, safer because of well designed streets and environments.
                                    Young people are able to take part in a variety of locally available activities in a safe environment.

 Torfaen Health, Social
 Care & Well-being                  People are healthier mentally and physically because they have access to the natural environment and outdoor activities.
 Strategy
 Torfaen Children and
 Young Peoples’ Plan                Every child and young person engages in age appropriate play


                                    People in Torfaen are physically active
                                    Young people in Torfaen are not committing anti social behaviour
 Torfaen Corporate Plan
                                    Adults in Torfaen are engaged in purposeful education
                                    Adults in Torfaen undertake appropriate training for employment
                                    People in Torfaen are employed
                                    People in Torfaen are using public transport

                                                                                 9
Key measures of success for achieving this outcome during the course of the Improvement Agreement in Torfaen are:


                                                                          Performance Measure

                                                                                                    Baseline      Target     Actual      Target    Actual
                                                                                                    2007/08      2008/09    2008/09     2009/10    2009/10


 12        Community Farm – number of visitors per annum.                                           41,975       45,000     49,016      50,000


 13        Number of visitors to the Blaenavon World Heritage Centre.                                    0       12,000     17,000      25,000


The Services

The services involved will be:

          The Regeneration Service
          Communities First
          Countryside Team

Key areas of activity that we must deliver in the next 2 years to make the necessary improvements are set out below:

                                                                                                  Time                                       Responsible
                   Activity/Project                                     Reason                                        Monitoring
                                                                                                 Frame                                         Officer

 Increase the visitor numbers to the
 Community Farm by
                                                                                                  2008
         Opening the new Haybarn Visitor Centre   The Farm is under new management and has a
          at the Community Farm.                   programme of development and improvement to
                                                                                                               Performance Measure 12        Farm Director
         Investing in customer care and the       increase its community value to schools and
          quality of the visitor experience.       visitors.
                                                                                                 2009-10
         Building up the role of the farm as an
          exemplar of environmental good
          practice and healthy eating.




                                                                                 10
                                                                                                              Time                                         Responsible
               Activity/Project                                         Reason                                                    Monitoring
                                                                                                             Frame                                           Officer

                                                  The centre provides a focus of very high quality for
                                                  the industrial heritage and identity of Blaenavon. It       2008
Open the Blaenavon World Heritage Centre                                                                                                                 Blaenavon Project
                                                  contributes to the visitor attractions of the town,                     Performance Measure 13
and establish it as a major visitor attraction.                                                                                                               Team
                                                  helping to make businesses viable and build up the        2009-10
                                                  regeneration of the area.



                                                  This building is the culmination of seven years of
Construct the Woodlands Field                                                                              Complete by
                                                  community development in Penygarn, and will                             Completion of project            Rise Project
Neighbourhood Learning Centre to be used                                                                  February 2009
                                                  provide a focal point for the community, run by the                     (Completion of construction)     Coordinator
for community use and community learning.                                                                   2009-10
                                                  community.



                                                                                                                                                         Head of European
Cold Barn Farm - Trevethin
                                                                                                                          Completion of project           Policy, External
Upgrade of hall to include exercise
                                                  Part of the Communities First Action Plan                   2009        (Completion of upgrading          Funding &
equipment and safety flooring for youth
activities
                                                                                                                          works)                            Community
                                                                                                                                                             Networks



A dedicated suitable gathering place for          Reduce crime and antisocial behaviour and take
                                                                                                            December      Completion of project            Blaenavon
young people providing open access with a         actions to help people feel safe in their
                                                                                                              2009        (MUGA & shelter completed)     Communities First
multi-use games area and a shelter                neighbourhoods




                                                                                     11
Sustainable Communities

                                 Outcome 1 - Sustaining a Provision of Affordable Housing

Everyone has the right to an affordable home in the community of their choice. We want to ensure everyone has access to a decent and affordable home,
irrespective of tenure, in a community in which they wish to live. Access to good quality affordable homes, along with access to information and guidance is
a key priority for the Council. Through increasing awareness, knowledge and investment, we will improve access to housing which will in turn help to
reduce homelessness.


The outcomes


                                       Meeting housing need (Living Communities - A home for all)
 WAG                                   Improving access to housing.
 One Wales                             Increasing the supply of affordable housing.
                                          st
                                        21 century housing.



 Torfaen                               People are able to find housing in the communities of their choice.
 Community Strategy                    People are happier because they can afford housing in the community of their choice.



 Torfaen
 Children & Young                      Every child and young person lives in a decent home (Core Aim 6: Have a safe home and a community that supports physical
 People’s Plan                          and emotional well being).



 Torfaen
                                       People in Torfaen can find and afford housing in the communities of their choice.
 Corporate Plan                        People in Torfaen live in good quality homes.
                             .




                                                                                12
Key measures of success for achieving these outcomes during the course of the Improvement Agreement in Torfaen are:

                                                                             Performance Measure

                                                                                                                  Baseline       Target       Actual     Target    Actual
                                                                                                                  2007/08       2008/09      2008/09    2009/10   2009/10

                                                                                                                                                         Up to
 14       % of affordable homes we seek on each new development                                                      6%         15-20%
                                                                                                                                                         30%

                                                                                                                     295
 15       Number of empty properties back into use                                                                                  3               3     5
                                                                                                                  identified

          Number of people/families successfully using the Council’s ‘help to own’ scheme to buy/ rent a
 16                                                                                                                   23           30           31        40
          home.


The Services

The Council’s Housing Options Service will work with a number of other service areas to deliver good quality affordable homes across the County Borough. These service
areas will include (internal Partners):

         Planning (Development Control & Forward planning)
         Enforcement.
         Regeneration.
         Asset Management.

Our external partners, all members of the strategic housing forum, will include:

             A Consortia of Registered Social Landlords (Bron Afon Community Housing, Melin Housing Association, Charter Housing Association, Hafod Housing
              Association and Linc Cymru).
             WAG.
             Private Developers.
             Local Estate agents, land owners.

All partners both externally and internally play a significant role in helping to deliver affordable homes through working together, for example,
We will work with planning and asset management to identify sites and create viable schemes.
We will work with the Registered Social Landlord Consortia & WAG to deliver




                                                                                      13
Key areas of activity that we must deliver in the next 2 years to make the necessary improvements are set out below:

                                                                                                            Time                                        Responsible
               Activity/Project                                        Reason                                                  Monitoring
                                                                                                           frame                                          Officer

To develop a range of housing products with
our Registered Social Landlord partners
                                                                                                                                                      Housing Strategy
which will include:                                                                                                    Performance Measure 16
                                                  To provide residents of Torfaen with suitable                                                          Manager
                                                  housing options that meet their needs, aspirations     2008-2010
Equity Share                                                                                                           Introduction of new services
                                                  and requirements                                                                                    Housing Options
Mortgage Rescue                                                                                                        (housing products)
                                                                                                                                                         Manager
Equity Loans
Downsizing Options

                                                  To provide consistent parameters for the delivery of                                                Housing Strategy
                                                  affordable housing throughout the Local Authority in                 Performance Measure 14            Manager
To adopt and implement an Affordable
                                                  the form of supplementary planning guidance. This      2008-2009
Housing Delivery Statement
                                                  will ensure that we meet the Council’s target of up                  Statement complete               Team Leader
                                                  to 30% affordable housing on new developments                                                       Forward Planning


To seek to increase the use of planning gain                                                                                                              Head of
                                                  To ensure 106 agreements are maximised on all          Throughout
to secure affordable housing on major                                                                                  Performance Measure 14           Development
                                                  new developments                                       2008 - 2010
housing proposals                                                                                                                                         Control


                                                                                                                                                          Senior
To bring more empty properties back into                                                                                                               Environmental
use.                                                                                                                                                   Health Officer
                                                  Bringing empty properties back into use improves
Empty properties will be identified, works will                                                                                                       Principal Surveyor
                                                  communities and increases the supply of affordable     2007/2012     Performance Measure 15
be carried out to bring them up to a habitable                                                                                                            – Housing
                                                  homes
standard, they will then be brought back into                                                                                                         Renewals Service
use and let out for either rent of low cost
home ownership                                                                                                                                        Housing Strategy
                                                                                                                                                      & Enabling Team




                                                                                    14
Sustainable Communities

                                             Outcome 2 - Reducing our Carbon Footprint
The carbon footprint is related to the amount of greenhouse gases we are responsible for creating. The use of fossil fuels through transport, electricity use,
and gas use are our most obvious contributors to the carbon footprint of Torfaen. However, the diversion of waste from landfill and the recycling of
materials also reduces the carbon footprint. Land filled waste produces greenhouse gases (notably methane) while the recycling of materials saves on
energy use in manufacture from raw materials.

The Outcomes


                                         Tackling Climate Change (A Sustainable Environment)
 WAG One Wales                           Achieving sustainable energy production and consumption
                                         Improving the local environment




                                         Less waste is sent to be land filled and people are supported to recycle.
 Torfaen                                 Improved well-being due to more stable climate (reduced carbon dioxide emissions). In particular improved energy efficiency
 Community Strategy                       and the use of renewable energy.
                                         Less waste is sent to be land-filled and people are supported to recycle.




                                         Household bio-degradable waste is composted.
 Torfaen
                                         Household waste will be recycled.
 Corporate Plan
                                         Homes and businesses in Torfaen (including the Council) are energy efficient.




                                                                                15
Key measures of success for achieving these outcomes during the course of the Improvement Agreement in Torfaen are:

                                                                           Performance Measure

                                                                                                               Baseline      Target       Actual       Target       Actual
                                                                                                               2007/08      2008/09      2008/09      2009/10      2009/10

 17     % of waste recycled and composted                                                                        35.8         40.5                      45.0


 18     Number of homes participating in the twin bin recycling scheme (out of a total of 38,000)               31,000       38,000                    38,000


 19     % of residents participating in kerbside recycling                                                       N/A           74                        76


                                                                                                                12,449       12,249                    12,004
 20     CO2 equivalent emissions from TCBC owned operational buildings
                                                                                                                tonnes       tonnes                    tonnes

                                                                                                                 3,120                                  2,028
 21     CO2 equivalent emissions from street lighting
                                                                                                                tonnes                                 tonnes


The Services

This will primarily involve the Technical Services Division of Operational Services and the Asset Management Division of the Resources Directorate but will also include
input from Planning and Public Protection and Finance.
                   Waste Policy Team on strategy
                   Waste Operations Team on practical implementation of waste issues
                   Highways Team on street lighting issues
                   Planning/Asset Management for waste treatment facilities sites
                   Finance to plan short and medium term revenue and capital financing
                   Energy Manager to coordinate carbon reduction measures in Council buildings.

Our Partners on this project will include:

                    WAG Waste Policy Team on policy, targets and financing
                    The community as a whole, to engage in/increase participation in recycling and energy efficiency initiatives.
                    Blaenau Gwent County Borough Council and Caerphilly County Borough Council as partners in procuring waste treatments facilities.
                    Torfaen, Cleanstream Recycling Limited, our community partners for kerbside recycling
                    Viridor Waste Management our private sector partners for waste disposal



                                                                                     16
Key areas of activity that we must deliver in the next 2 years to make the necessary improvements are set out below:

                                                                                                               Time                                    Responsible
                Activity/Project                                           Reason                                                Monitoring
                                                                                                              Frame                                      Officer
                                                                                                                                                       Chief Officer
 Roll out of final phase of Twin Bin Scheme to       To increase the participation in kerbside segregated    February    Performance Measures
                                                                                                                                                       Operational
 7,000 additional homes                              recycling by residents                                    2009      17,18
                                                                                                                                                        Services

 Procure an alternative food/green waste             Our current in Vessel Composting contract comes                     Performance Measure 17        Chief Officer
                                                                                                              March
 contract that will give us the ability to process   to an end in 2009 and therefore a source for our                                                  Operational
                                                                                                              2009
 cardboard with the food/green waste                 food and cardboard waste treatment is required.                     Contract in place              Services


 Undertake enforcement activity and improved         To ensure residents use the facilities correctly and                                              Chief Officer
                                                                                                              2008/
 signage at recycling bring-banks across the         responsibly to ensure maximum recycling levels                      Performance Measure 17        Operational
                                                                                                              2009
 county borough                                      from these facilities                                                                              Services

 Waste and recycling educational Programme
                                                                                                            Throughout                                 Chief Officer
 – including sessions in schools, shopping           Maximise recycling rates in order to achieve EU                     Performance Measures
                                                                                                            2008/09 &                                  Operational
 precincts and the use of newsletters &              and WAG targets.                                                    17,18, 19
                                                                                                             2009/10                                    Services
 advertising.

                                                                                                                         Revised Waste Policy agreed
                                                     To inform future changes to recycling and waste                     by Council.                   Chief Officer
 Revise the Torfaen County Borough Council                                                                  December
                                                     collection/disposal in order to achieve statutory                                                 Operational
 Waste Policy                                                                                                 2009
                                                     targets                                                             Performance Measures           Services
                                                                                                                         17,18,19

                                                                                                                                                       Chief Officer
 Implement a trial cardboard collection              To maximise recycling levels and to satisfy resident
                                                                                                             2009/10     New service introduced        Operational
 scheme.                                             requirements
                                                                                                                                                        Services




                                                                                        17
                                                                                                            Time                                       Responsible
               Activity/Project                                         Reason                                                    Monitoring
                                                                                                           Frame                                         Officer

Energy Reduction Programme for Torfaen
owned buildings including:

    Staff Energy Reduction Campaign
                                                                                                         March 2009
    Movement sensitive Lighting Controls                                                                                 Performance Measure 20
                                                                                                         Sept 2008
     installed through out the Civic Centre      To reduce use of energy (carbon emissions) by                                                         Assistant Chief
    Installation of Power Optimisers at two     individual staff taking responsibility for their own                     Completion of installation     Executive
                                                                                                         March 2009
     Leisure Centres & Civic Centre              energy use at their workplace                                            (Movement sensors & Power      Resources
                                                                                                          Individual
    Using information and data from the                                                                   building
                                                                                                                          Optimisers)
     completed Display Energy Certificates                                                              targets set for
     (DEC) for buildings exceeding 1000m2                                                                 Sept 2009
     establish benchmark targets to improve
     the DEC performance


                                                                                                          Phase 1
                                                                                                          Feb 2009
Programme of physical de-commissioning of        To reduce actual energy use in a 3 phase                                                               Chief Officer
lights and the installation of timers on some    programme commencing February and ending in                              Performance Measure 21        Operational
                                                                                                         Phases 2&3
street lights – following public consultation.   June.                                                                                                   Services
                                                                                                        March to June
                                                                                                            2009




                                                                                      18
A Healthy Fair and Just Society – Adults

                                           Outcome 1 - Helped to live in the community
We have been told by older people that they wish to remain living safely in their own homes and be allowed to make their own choices about their own lives
and the services that they receive. It is our intention therefore to promote independence and choice while providing protection to people when they are at
their most vulnerable.

The Outcomes


 WAG One Wales                        Supporting social care – (help people to be independent and achieve their full potential)



                                      Healthier population with particular focus on people over 50.
 Torfaen                              People have the knowledge and skills to be able to take responsibility for their own health.
 Community Strategy                   People are healthier and have an improved feeling of well-being because they have local access to social and health facilities.
                                      Housing is adaptable for the lifetime of their occupants to enable them to live independent lives.



                                      Older people live healthy, safely and independently at home.
                                      People will be discharged from hospital when they are ready to move on to other services (no delays in transfer of care).
 Torfaen                              When people need to access services, clear and agreed care pathways work effectively.
 Health, Social Care                  People are independent because they do not fall.
 & Well-being Strategy                Where older people do fall they will be rehabilitated and better services will be provided to reduce risks of falling again.
                                      People are independent and can make their own choices because they have access to information on services.
                                      People are safe and will be provided with protection when it is needed.


 Torfaen
 Community Safety Plan                Torfaen is a place where people are safe from deliberate harm.


 Torfaen
 Corporate Plan                       People in Torfaen live independently.



                                                                                19
Key measures of success for achieving this outcome during the course of the Improvement Agreement in Torfaen are:


                                                                         Performance Measures

                                                                                                                                     Actual
                                                                                                             Baseline    Target                   Target      Actual
                                                                                                                                    2008/09
                                                                                                             2007/08    2008/09        rd        2009/10     2009/10
                                                                                                                                     (3 ¼)

       Of people whose adult protection referrals completed during the year, percentage client/property no
 22                                                                                                           18.8        16          31.2         32
       longer at risk.


 23    Rate of older people (aged 65 or over) helped to live at home per 1,000 population aged 65 or over    106.71      90.16       107.98        110
                                                                                                             (1,702)

 24    Rate per 1000 adults receiving a service in the community who receive a Direct Payment.                21.44       21         22.78         25


 25    Number of people supported through Telecare Assistive Technology service                                71       Not set       139          250


The Services

Promoting independence, increasing choice and reducing the time clients spend in inappropriate accommodation requires joint working between a number of services:
                Hospital Team
                Brokerage Team
                Personal Care Teams
                Referral and Assessment Team
                Day Activities
               
Torfaen County Borough Council however can not deliver this outcome alone and needs to work closely with partner agencies and relevant stakeholders in order to
succeed:

                  Local Health Board
                  NHS Trust
                  Bron Afon and other Social Landlords
                  Providers of Residential and Nursing Care
                  Providers of Home Care and Day Services




                                                                                   20
Key areas of activity that we must deliver in the next 2 years to make the necessary improvements are set out below:

                                                                                                           Time                                    Responsible
                Activity/Project                                        Reason                                                Monitoring
                                                                                                          Frame                                      Officer

                                                  To enable the forward planning of services                         Performance Measure 23
 Joint Commissioning Strategies will be put in                                                                                                    Joint Director/
                                                  facilitating the best use of resources across Health
 place to commission services to meet                                                                                                                Head of
                                                  and Social Care.                                       2009/2010   Joint Commissioning
 people’s needs to remain independent and                                                                                                           Integrated
                                                  All joint commissioning strategies have been                       Strategies ‘signed off’ by
 live at home or in their own community.                                                                                                             Services
                                                  informed by needs mapping and market analysis                      Executive.


 Promote telecare in all assessment activity,
 making it available for people to test out and   To provide aids and equipment to enable people to                                                Chief Officer
 purchase, without relying on a full              care for themselves and remain independent within      2009/2010   Performance Measure 25       Social Care and
 assessment and where they would not meet         the community.                                                                                     Housing
 eligibility criteria.


 Encourage the use of Direct Payments by
                                                  The use of Direct Payments can be a lever to                                                     Chief Officer
 promoting positive benefits and supporting
                                                  encouraging innovative service provision, as well as   2009/2010   Performance Measure 24       Social Care and
 people to take advantage of this route to
                                                  increasing choice and independence.                                                                Housing
 further independence and choice.


 Establishment of the new Disabled Persons
 Service including                                The length of waiting time between care planning
  comprehensive evaluation                       and installation of aids/adaptations has reduced,                  Performance Measure 23        Chief Officer
  creating seamless service delivery             and needs further improvement.                         2009/2010                                Social Care and
  Further development will include moving        This will provide one point of contact for service                 New service introduced          Housing
     to a new location to be able to provide a    users across the Council.
     more accessible service


                                                  To provide an adapted accommodation in a safe
                                                  environment, where a flexible package of support                                                 Chief Officer
 Developing the Step up, step down project in                                                                        Project complete
                                                  can be provided to enable people to return home        2009/2010                                Social Care and
 Sheltered Housing.                                                                                                  (Accommodation in place)
                                                  quickly following discharge from hospital or through                                               Housing
                                                  increasing needs.




                                                                                     21
                                                                                                      Time                                 Responsible
              Activity/Project                                       Reason                                             Monitoring
                                                                                                     Frame                                   Officer

                                                                                                                                          Chief Officer
Opening the extra care facility Ty George      To give people more flexible support as they
                                                                                                    2009/2010   Project completed        Social Care and
Lansbury                                       become older and need more intensive support
                                                                                                                                            Housing


                                                                                                                                               Joint
                                               Assistive Technology to be purchased
Make assistive technology available for                                                                                                  Director/Head of
                                               independently, to help people to think how best to
people to purchase independently , with back                                                        July 2009   Performance Measure 25      Integrated
                                               meet their needs, without relying on a formal
up services similarly available                                                                                                              Services
                                               assessment from Social Care to access support.



                                                                                                                                         Project Board for
                                                                                                                                           Frail Elderly
                                               There is a correlation between hospital admissions
                                                                                                                Performance Measures
Develop and implement a Falls Service for      which lead to increased dependency and the                                                  Planning and
                                                                                                                23, 25
vulnerable people and further develop          number of falls recorded within the borough so the   2009/2010                              Development
Intermediate Care services.                    service will reduce the number of inappropriate                                                Team.
                                                                                                                New service introduced
                                               admissions into hospital for people who fall
                                                                                                                                         Intermediate Care
                                                                                                                                          Team and GM’s




                                                                                 22
A Healthy Fair and Just Society – Adults

                                                     Outcome 2 - Support for Our Carers

If it was not for carers, many people in Torfaen would not be able to live independent lives and would be more reliant on public services. By supporting
carers, we not only reduce peoples’ reliance on public services (which allows us to spread our resources further) but also help people feel more in control
of their own lives and very importantly, allow people to make their own choices and decisions about life.

The Outcomes


 WAG One Wales                     Supporting social care – (help people to be independent and achieve their full potential)


                                   Healthier population with particular focus on people over 50.
 Torfaen
                                   People have the knowledge and skills to be able to take responsibility for their own health.
 Community Strategy
                                   People are healthier and have an improved feeling of well-being because they have local access to social and health facilities.


                                   Carers will be able to access a range of services and support networks as they need them to enable them to continue to care.
 Torfaen                           People are safe and will be provided with protection when it is needed.
 Health, Social Care               Adults are able to live a full life because they do not have mental health problems/depression.
 & Well-being Strategy             Young carers are able to continue their education.
                                   Young carers are able to participate in social activities.


 Torfaen
                                   Young carers are able to continue their education.
 Children and Young
 Peoples’ Plan                     Young carers are able to participate in social activities.


 Torfaen
                                   People are safe and will be provided with protection when it is needed.
 Community Safety Plan


 Torfaen                           Improving Services for Vulnerable People
 Corporate Plan                    People in Torfaen live independently



                                                                                  23
Key measures of success for achieving this outcome during the course of the Improvement Agreement in Torfaen are:


                                                                           Performance Measure

                                                                                                                                       Actual
                                                                                                           Baseline    Target                     Target     Actual
                                                                                                                                      2008/09
                                                                                                           2007/08    2008/09            rd      2009/10    2009/10
                                                                                                                                       (3 ¼)
      % of carers of adult service users who were offered an assessment in their own right during the
 26                                                                                                          100         100            100        100
      year


 27   % of carers of adult service users who had an assessment in their own right during the year            84.0         85           94.53       96

                                                                                                                          n/a
      % of carers of adult service users who were assessed in their own right during the year who were                (difficult to
 28                                                                                                          29.8     assess as         n/a        75
      provided with a service
                                                                                                                         new
                                                                                                                      indicator)

      % of carers of adult service users who are awaiting an assessment in their own right at the end of
 29                                                                                                          n/a           0             0          0
      the year

 30   Number of young carers identified and supported in their caring role                                   57           60            64         68

                                                                                                                        n/a –           n/a –
                                                                                                                       survey          survey
 31   % of carers that rated the advice and support received as ‘good’ or ‘excellent’.                       96%        done            done       98%
                                                                                                                         bi-             bi-
                                                                                                                      annually        annually
      Number of carers (of adult services) identified during the year who were offered an assessment
 32                                                                                                          100         150            128        200
      (derived from SCA/012a)

      Number of carers (of adult services) identified during the year who had an assessment (derived
 33                                                                                                          84          120            121        175
      from SCA/012b)

      Number of available days block-booked for respite care for carers of older people with dementia
 34                                                                                                        292 days   292 days        292 days   584 days
      (365 days x 80%)

 35   Amount of direct financial support provided to the Carers Centre                                     £4,000     £12,000         £13,000    £13,000



                                                                                    24
The Services

In order to ensure we improve the support that we offer for our carers a number of our teams will need to work together:

                   All operational teams
                   Personal Care
                   Day Activities
                   Brokerage Team
                   Planning and Development Team


Torfaen County Borough Council however, can not deliver this outcome alone and needs to work closely with partner agencies and relevant stakeholders in order to
succeed:
               Local Health Board
               External service providers
               Carers Centre
               Carers Wales – Torfaen Branch
               Princess Royal Trust for Carers

Key areas of activity that we must deliver in the next 2 years to make the necessary improvements are set out below:

                                                                                                             Time                                           Responsible
               Activity/Project                                        Reason                                                      Monitoring
                                                                                                            Frame                                             Officer

                                                                                                                           Performance Measures              Director of
 Develop a Carers Joint Commissioning
                                                                                                                           26,27,28,29,30,31,32,33,34,       Integrated
 Strategy including:                             To enable the forward planning of services
                                                                                                         Sept 2008         35                                 Services
                                                 facilitating the best use of resources across Health
                                                                                                          July 2008
    Needs Assessment                            and Social Care using information informed by
                                                                                                         March 2009        Carers Joint Commissioning      Group Manager
    Engagement with users and carers            needs mapping and market analysis
                                                                                                                           Strategy ‘signed off’ by          Disability &
    Gaining Executive approval.
                                                                                                                           Executive                          Planning


                                                                                                                                                           Group Manager
                                                                                                                           Performance Measures              Disability &
                                                                                                                           31,32,33                           Planning
 Increase the number of carers’ support          More work is being undertaken to identify hidden
                                                                                                          Sept 2009
 workers                                         carers, therefore support needs to be available
                                                                                                                           Increase in number of           Performance &
                                                                                                                           support workers (to 1.5 FTE).   Development
                                                                                                                                                               Officer




                                                                                    25
                                                                                                                Time                                       Responsible
               Activity/Project                                            Reason                                                  Monitoring
                                                                                                               Frame                                         Officer

To increase services provided to carers by:
 Developing an IT training suite in
    partnership with the Carers Centre
 Developing a portfolio of training
    opportunities for carers (including first aid                                                                         Performance Measures
    and food hygiene).                                                                                                    31,35
                                                                                                                                                          Group Manager
 Facilitate discounted holiday breaks for                                                                                Project complete (IT training     Disability &
    carers and their holidays.                                                                                            suite)                             Planning
 Deliver a 6 week support programme for            To meet the needs of carers to support people in           March
    new carers who includes providing               their own homes                                            2010
                                                                                                                          New means of service            Performance &
    advice on benefits, health advice,                                                                                    provision introduced             Development
    signposting to other services including                                                                               (Training, discounted holiday       Officer
    carer support, and relaxation techniques                                                                              breaks, 6 week support
    etc.                                                                                                                  programme).
 Help carers access universal services
    such as age concern advocacy, peer
    support groups, carers centre and rapid
    response team.


                                                                                                                                                           Young carers
Work with schools to ensure that young              Young carers are able to lead satisfying lives and                                                    support worker
                                                                                                              2009/2010   Performance Measure 30
carers needs are understood and supported           meet their responsibilities as a carer
                                                                                                                                                          Head teachers


                                                                                                                                                             Workforce
                                                                                                                                                            Development
                                                                                                                                                             Team with
Develop an accredited vocational                    Carers experience recognition for their                               Performance Measure 31
                                                                                                                                                            support from
qualification for carers that will equip them       responsibilities and also recognise that it is possible
                                                                                                              2009/2010                                      operational
with the skills and confidence to become            to learn more sophisticated skills to carry out their                 Vocational Qualification
                                                                                                                                                          teams, planning
‘expert carers’                                     responsibilities more satisfactorily                                  Accredited
                                                                                                                                                                and
                                                                                                                                                           commissioning
                                                                                                                                                                staff




                                                                                        26
A Healthy Fair and Just Society – Children

                                                          Outcome 1 - A Healthy Start
In Torfaen, all children and young people should enjoy the best possible health and be free from abuse, victimisation and exploitation. We will pursue this
through three local priorities, the most relevant of which for this Improvement Agreement is to increase participation in health promotion activities, with a
particular focus on food and fitness.

We will do this by
   Supporting the implementation of higher nutritional standards in schools (Appetite for Life)
   Introducing a peer mentoring scheme, to help support younger pupils make healthier choices around foods and fitness (Healthy Friends)
   Expand extra curriculum sports activities for primary school pupils(Dragon Sports)

The outcomes

 WAG
 One Wales                             Learning for Life – Ensuring the best start for young children

 Torfaen
 Community Strategy                    Healthier population.

 Torfaen
 Health, Social Care &
                                       People have better health because they eat more healthily
 Wellbeing Strategy                    People have good health because they are physically active


                                       Every child and young person is well nourished
 Torfaen
 Children & Young
                                       Every child and young person are healthy
 People’s Plan                         Every child and young person engages in age appropriate play
                                       Every child and young person participates in sport, leisure and cultural activities


 Torfaen                               People in Torfaen are physically active
 Corporate Plan                        People in Torfaen eat healthily




                                                                                  27
Key measures of success for achieving this outcome during the course of the Improvement Agreement in Torfaen are:

                                                                          Performance Measure

                                                                                                          Baseline         Target        Actual    Target    Actual
                                                                                                          2007/08         2008/09       2008/09   2009/10   2009/10

      % of schools with School Nutrition Action Groups in place and constituted as per the Appetite for
 36                                                                                                            5             20           20        40
      Life guidance

                                                                                                               0
                                                                                                              pilot
 37   % of secondary schools engaged with the Appetite for Life Action Research Pilot Project.              schemed          50           70       100
                                                                                                          started Sept
                                                                                                               ‘08


      % of children living in Torfaen who indicate they are eating enough fruit & vegetables to benefit      35
 38                                                                                                                          36           n/a       36
      health.                                                                                              (2008)


 39   Total number of community clubs in Torfaen involved with Dragon Sport.                                  35             39           39        42



 40   Number of primary schools participating in the Way Of Life Healthy Friends Scheme.                       0              1           1         4


                                                                                                                              0
      Number of children participating in the Healthy Friends programme aged 7-8 years and 10-11 years                   Pilot scheme
 41                                                                                                            0                          0        628
      (To increase awareness of healthy eating and physical activity).                                                      started
                                                                                                                          March 09



                                                                                                                              0
      Number of children participating in the Healthy Friends programme aged 7-8 years and 10-11 years                   Pilot scheme
 42                                                                                                            0                          0        314
      who report a positive change in attitude towards healthy eating and exercise.                                         started
                                                                                                                          March 09



                                                                                                                              0
      Number of children participating in the Healthy Friends programme aged 7-8 years and 10-11 years                   Pilot scheme
 43                                                                                                            0                          0        157
      who report a positive change in behaviour towards healthy eating and exercise.                                        started
                                                                                                                          March 09



                                                                                    28
The Services

The key services within the Council who will work to deliver agreed activities are:
                     The Sports Development Team.
                     The Appetite for Life Project Team.
                     The Way of Life project Team
                     Healthy Schools Team.

Through these teams, we will be working with individual primary and secondary schools across the County Borough, as well as:
                   Play Clubs.
                   Summer Play Schemes.
                   Sure Start.
                   Voluntary sports clubs and coaches.
                  
Key areas of activity that we must deliver in the next 2 years to make the necessary improvements are set out below:

                                                                                                               Time                               Responsible
                Activity/Project                                         Reason                                                   Monitoring
                                                                                                              Frame                                 Officer

 Implement the Way of Life - Healthy Friends
 Project -
 Key milestones to be delivered in 2008/09
 include :
     Securing grant funding through a final      The programme will focus upon older children
      business plan                               encouraging, supervising & supporting younger              July 2008
     Recruiting and training the workforce to    children during breakfast, lunchtime activities ‘with
      deliver the programme                       support from existing school supervisors’ & after-        December                                 Health
                                                                                                                           Performance Measures
     Commencing roll out to schools linking      school activities with support from development             2008                                Improvement
                                                                                                                           40,41,42,43
      with Community Focussed Schools’,           workers & volunteers, in activities around physical                                               Manager
      existing after-school/out-of-school         activity, nutrition & play. It will improve knowledge,   February 2009
      provision                                   change attitudes & make positive changes in
                                                  behaviour towards exercise & nutrition.
 Key milestones to be delivered in 2009/10
 include:
     Roll out to 3 additional schools                                                                      March 2010
     Launch in play schemes, clubs and                                                                      July 2009
      provisions.




                                                                                      29
                                                                                                                  Time                              Responsible
               Activity/Project                                           Reason                                                    Monitoring
                                                                                                                 Frame                                Officer

Implement the ‘Appetite for Life’ project

Key milestones to be delivered in 2008/09
include :                                                                                                      November
                                                   The Appetite for Life Action Research Project is a
    Securing grant funding through a final                                                                      2008
                                                   two-year project involving four local authorities in
     business plan                                 Wales. It is a pilot to introduce more stringent food
    Recruiting and training the workforce to                                                                 March 2009
                                                   and nutritional standards in children’s diets &
     deliver the programme                         advocates a whole school approach to improved
    Commencing roll out to schools                                                                           January 2009
                                                   nutrition. The project focuses on food available in
                                                   schools & delivery of positive nutrition messages
Key milestones to be delivered in 2009/10          throughout the core curriculum.
include:                                                                                                                                             Catering &
                                                                                                                             Performance Measures
                                                                                                                                                      Cleaning
                                                                                                                             36,37,38
    Delivery of Appetite For Life principles in                                                              March 2010                              Manager
                                                   Appetite for life aims to raise nutritional standards in
     all Torfaen Primary Schools                   schools & improve the quality of food available
    All Secondary schools committed &             throughout the school day. The secondary school
     involved in the Action Research Project       pilot will be used to inform national standards for
                                                                                                              March 2010
    All secondary schools equipped to             Wales by September 2010.
     deliver Appetite For Life nutritional
     standards.                                    By March 2010, all secondary schools will be better
    Engagement with Head Teachers                 equipped – both in terms of capital investments,
                                                                                                              March 2010
     through Head Teacher forums to                and “whole school” changes – to deliver higher
     empower schools to participate in the         nutritional standards.
     project.




                                                                                        30
                                                                                                         Time                               Responsible
              Activity/Project                                      Reason                                                Monitoring
                                                                                                        Frame                                 Officer

Implement the Dragon Sport scheme

Key milestones to be delivered in 2008/09
include :

   To establish Dragon Sport Clubs at
    Primary Schools and Community sports
    Clubs                                                                                             March 2009

   To recruit and train Dragon Sport          Dragon Sport Scheme aims to introduce 7-11 year
    volunteer sports organisers, leaders and   olds to an enjoyable and well organised range of
                                                                                                      March 2009
    coaches; in particular teachers and        sports and to increase the take up of physical
    parents                                    activity amongst children.

Key milestones to be delivered in 2009/10      The project will also increase participation within                                          Dragon Sport
                                                                                                                   Performance Measure 39
include:                                       Community Clubs, working in clusters to strengthen                                            Coordinator
                                               the links between schools and Clubs.
   To continue to support Sports Clubs in     Community partnerships will also be strengthened
    sections suitable for children aged 7-11   to make the clubs central to communities.
    years and to develop links between
    clubs and schools through after-school
    activities                                                                                       June 2010
   Increase the number of community clubs
    involved in Dragon Sport by 3 making a
    total of 42 community Clubs within
    Torfaen.
   Continue to support clubs by providing
    Coach Education to cope with the
    increase of children within the clubs




                                                                                 31
A Healthy Fair and Just Society – Children

                                          Outcome 2 - Improving Educational Attainment
All children and young people in Torfaen should have access to a comprehensive range of education and learning opportunities, particularly those children
who are identified as vulnerable, which enables them to achieve recognised qualifications in line with their potential and national expectations. It is our
aspiration that all children achieve their early learning goals, engage in full time education, achieve their full learning potential and engage in purposeful
formal and informal education, training or employment up until the age of 19. To do this, we will work to identify and remove barriers to learning.

The outcomes


                                    Establishing a right to learn
 WAG
 One Wales                          Ensuring the best start for young children
                                                st
                                     Creating 21 schools

 Torfaen
 Community Strategy                 People of all ages are able to make informed choices about their future lifestyles.


 Torfaen
 Health, Social Care &
                                    Every child and young person achieves early learning goals.
 Wellbeing Strategy                 Every child and young person engages in education and achieves their full learning potential.



                                    every child and young person achieves early learning goals
                                    every child and young person achieves their full learning potential
 Torfaen
 Children & Young                   every child and young person engages in full time education
 People’s Plan                      every child and young person early identification and removal of barriers to learning
                                    every child and young person every pupil and young person (16-19) engages in purposeful formal and informal education, training
                                     or employment



 Torfaen                            Children and young people in Torfaen engage in education
 Corporate Plan                     Children and young people achieve their full learning potential




                                                                                  32
Key measures of success for achieving this outcome during the course of the Improvement Agreement in Torfaen are:

                                                                            Performance Measure
                                                                                                              Baseline    Target    Actual    Target    Actual
                                                                                                              2007/08    2008/09   2008/09   2009/10   2009/10

 44    The average external qualifications point score for 16 year olds, in learning settings maintained by    337.8      336       351.4     375
       the local authority


 45    % of pupils eligible for assessment at the end of Key Stage 2, in schools maintained by the local       71.02       71        77        77
       authority, achieving the Core Subject Indicator, as determined by Teacher Assessment.


 46    % of pupils eligible for assessment at the end of Key Stage 3, in schools maintained by the local       52.21       57       58.2       60
       authority, achieving the Core Subject Indicator, as determined by Teacher Assessment.

 47    % attendance of pupils in secondary schools                                                             90.94       93       90.1       91


 48    % attendance pupils in primary schools                                                                  90.1        90       92.9      93.4


 49    % Final Statements of special education needs issued within 26 weeks including exceptions                87         90        90        90




The Services

The following services will work together to deliver improvements in this area:
                     Education Service
                     Social Care and Housing

We will also be working with the following partners:
                     Schools
                     Governing Bodies
                     Social Care and Housing
                     The Health Sector
                     Parent representatives/advocates


                                                                                   33
Key areas of activity that we must deliver in the next 2 years to make the necessary improvements are set out below:

                                                                                                             Time                                Responsible
               Activity/Project                                      Reason for it                                            Monitoring
                                                                                                            Frame                                  Officer

 To implement fully all processes and
 procedures described in the Monitoring,
 Intervention, Support & Challenge Policy
 (MISC) Policy.

 Specifically:
 Directing more challenge at head teachers in
 addressing underperformance.

 Developing greater ownership of Torfaen
 targets by all schools.                          The Council’s MISC Policy is the key driver for
                                                  school improvement in Torfaen.
 Challenging schools to move from Fisher
 Family Trust ‘B’ targets to using Fisher         The working practices linked to this policy places
 Family Trust ‘D’ targets for 2009.               schools within a specific category for intervention in   2008-2009                            Head of Learning
                                                  direct proportion to need, according to agreed                       Performance Measure 45    & Community
 Continuing to address capacity issues            criteria. These criteria include pupil performance,      2009-2010                              Participation
 through secondments and collaboration with       Estyn inspection judgements, information on
 the S E Wales Consortium.                        Special Educational Needs, pupil behaviour and
                                                  attendance information, school budgetary positions,
 Reinforcing quality assurance measures for       complaints and the school staffing situation
 teacher assessment outcomes of every
 teacher in key stage 1 and 2, complementing
 this with continuing professional development
 activities and training in accurate assessment
 of learning and effective assessment for
 learning, for all staff.

 Working with DCELLS on activities to ensure
 accurate teacher assessment in key stage 3,
 will continue in 2009/2010.




                                                                                     34
                                                                                                       Time                              Responsible
               Activity/Project                                      Reason for it                                      Monitoring
                                                                                                      Frame                                Officer
To introduce a 'Compact' agreement with our
schools, with £700,000 of new and recycled
resource allocated to specific interventions,
with clear targets set on an individual school
basis, in relation to raising standards. As part
of the Agreement we will:
 Adopt and support ‘First Steps’ as the
  strategy at primary level for improving
  achievement and attainment.
 At secondary level, some schools to use
  First Steps methodology to improve
  pedagogy and literacy and numeracy
  outcomes at Key Stage 3. Those schools           Compacts provide a tool based on mutual
  not employing First Steps will still develop     transparency and accountability to improve
  school based action plans for KS3 and 4                                                            2008-2009                          Head of Learning
                                                   educational outcomes for children and young                   Performance Measures
  plans focused on literacy and numeracy.                                                                                                & Community
                                                   people in the County                                          44,45,46
                                                                                                     2009-2010                            Participation
 Require all Primary and Secondary                Borough. They link additional funding to agreed
  schools to submit an action plan for             improvements in all our schools
  approval outlining costed activities to raise
  standards and improvement targets to be
  achieved annually over a three year
  period.
 Challenge those action plans and targets
  where necessary to ensure schools are
  making effective use of the additional
  resource.
 Work in partnership with schools to
  monitor the implementation of
  improvement activities and evaluate
  outcomes.




                                                                                     35
                                                                                                    Time                             Responsible
              Activity/Project                                   Reason for it                                       Monitoring
                                                                                                   Frame                               Officer


To increase attendance rates in both primary
and secondary schools by:

 Regularly reviewing all pupils with
  attendance below 80% (on a monthly
  basis)
 Regularly reviewing all school roles and
  flagging patterns of poor attendance to
  both the management team in schools and
  in the Education Service
 ensuring schools include improving
  attendance in their improvement plans;
                                               Pupil attendance is important not only to ensure   2008-2009
  that data is effectively monitored,                                                                         Performance Measures   Area Inclusion
                                               increased pupil attainment but to also ensure
  weaknesses identified and addressed                                                                         47,48                     Officer
                                               safeguarding of all children and young people.     2009-2010
  rapidly
 Organising attendance sweeps in
  conjunction with the police in response to
  patterns of poor attendance in areas as
  highlighted by reviews of school
  attendance and intelligence supplied by
  the Community Safety Partnership
 Reviewing schools’ use of attendance
  codes and challenging them where
  appropriate
 Ensuring all schools have clear
  attendance targets.




                                                                                 36
                                                                                                         Time                                Responsible
              Activity/Project                                    Reason for it                                           Monitoring
                                                                                                        Frame                                  Officer


Final Statements are completed within the
stipulated 26 week statutory time limit by
ensuring:

 All advice is requested and received within
  recommended time periods
 Where advice is not received the
  responsible agency (or parents) will be
  contacted in writing to request the advice
  again, stress the importance of
  compliance and caution that the statement
                                                To ensure pupils with the most substantial needs
  will be completed on time even if the
                                                have their needs thoroughly assessed, accurately       2008-2009                            Senior Inclusion
  advice is not received                                                                                           Performance Measure 49
                                                and in a timely manner so that pupils can have their   2009-2010                                Officer
 All draft statements will be completed on
                                                needs met quickly and effectively
  time as will all final statements
 The Education Service will work with
  statutory partners and SNAP to remind
  contributors of the need for advice to be
  made available on time
 Advice receipts and creation of draft and
  final statements will be monitored and
  reported on monthly basis to education
  Management Team. Where advice from
  agencies is regularly late this will be
  shared with the respective management
  teams of those agencies.




                                                                                  37
                                                                                                           Time                                        Responsible
               Activity/Project                                      Reason for it                                            Monitoring
                                                                                                          Frame                                          Officer


To develop a pilot that will transform the way
we meet the needs of children and young
people with additional learning needs.

Key deliverables in the pilot will be to:
                                                  The Council bid successfully for funding to develop
    Detail the nature and interrelationship of
                                                  a pilot that will transform the way that we meet the
     all the different assessments
                                                  needs of children and young people with additional                 Introduction of new means of
    Propose a methodology whereby
                                                  learning needs.                                                    service delivery (pilot project
     biographic information is only drawn
                                                                                                                     implemented – methodology         Head of Pupil
     once from a family.
                                                  The pilot will develop a shared multi agency           2009-2010   developed – Individual             Support &
    Design an Individual Development Plan        approach to Assessment, Planning, Intervention                     Development Plan                  Partnerships
     (IDP) framework                              and Review.                                                        framework designed –
    Translate the IDP Plan into a software                                                                          software package developed)
     package that will facilitate continuous      (Development of this pilot is contingent upon WAG
     assessment by parents, the school, the       finalising the details of the grant funding.)
     Council and health professionals
    Support the sharing of personal
     information between health agencies,
     social care agencies, local authorities,
     voluntary agencies and independent
     housing agencies.




                                                                                     38
           For further information,
                please contact:

         Alison Ward, Chief Executive
                      Or
Tom Roberts, Performance Improvement Manager

                Civic Centre,
                 Pontypool,
                  Torfaen
                  NP4 6YB

          Telephone: 01495 766344




                 11 March 2009


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