Option GlobeTrotter 3G/EDGE data card Version 7.2
Congratulations on the purchase of your new Business Everywhere. NAVIGATION TIPS
You are now just a few steps away from experiencing the advantages of
Business Everywhere; simplicity of use, predictable costs and value added services. ■ Click on the titles shown on the contents page to be taken directly to the
section of your choice. Click in the bottom right corner of the page to get
You will ﬁnd the following items within your box. Please make sure that you conﬁgure back to the contents.
and use them only in the order shown in the next few pages. ■ Click on URL’s e.g. http://www.orange.sk to be taken via your internet browser
directly to this internet page.
■ Business Everywhere software CD ■ Use the Bookmarks and Pages tab in Adobe Acrobat Reader to navigate easily
■ Option GlobeTrotter 3G/EDGE data card through the user guide.
■ External antenna ■ Use the orange underlined text in this interactive guide to navigate around
the pages and move directly to the section of your choice.
If any of the above items are missing, please return to the supplier you bought your
Business Everywhere from and ask for the missing component.
Please do NOT connect the device before you install the software as damage may
occur to your computer. Orange assumes no responsibility for any damage or loss
caused by connecting the device before the software has been properly installed,
including any malfunction or damage to your computer or device, dead battery,
lost data or required repairs. Be sure to make backup copies of all important data
on other media to protect against data loss before commencing
the installation process.
Business Everywhere | welcome 2
getting started 4 13 advanced settings 23
system requirements 5 13.1 web browser 23
insert your SIM card 5 13.2 email client 24
install the software 6 13.3 VPN client 24
attach your external antenna 7 13.4 add a device 25
13.5 button rules 25
user guide 8 13.6 HSDPA/3G/EDGE/GRPS access 27
01 launch Business Everywhere 9 13.7 add/remove a connection 28
02 your Business Everywhere dashboard 9 14 using your Business Everywhere abroad 28
03 applications 10 15 troubleshooting 29
04 signal & connections 10
05 using the network button 12 frequently asked questions 30
06 how to connect 12 FAQs - general questions 31
07 internet 13 FAQs - general technical questions 33
08 text messaging 13 FAQs - text messaging 34
08.1 new messages 14
08.2 send a text message 14
08.3 save and edit contacts 15
08.4 synchronisation 16
08.5 text messaging options 17
09 internet email 17
10 VPN 18
10.1 VPN buttons 18
10.2 conﬁgure your VPN settings 18
11 help 19
12 settings & reporting 19
12.1 settings 20
12.2 startup preferences 21
12.3 PIN Code 21
12.4 usage 22
Business Everywhere | contents 3
Business Everywhere | getting started 4
system requirements insert your SIM card
In order to run the device, your computer will need to meet the following DO NOT connect your data card to your computer until prompted to do so during
requirements: the install process.
■ Operating Systems To insert your SIM card:
■ Microsoft Windows® XP
■ Microsoft Windows® XP Service Pack 1 and 2 1 Remove the SIM card from its plastic surround without touching the gold contacts.
■ Microsoft Windows® 2000 2 Insert your SIM card into the device as shown below.
■ Microsoft Windows® 2000 Service Pack 1, 2, 3 and 4
■ Microsoft Windows® XP Tablet Edition
■ Microsoft Windows® XP Tablet Edition Service Pack 1 and 2
■ Microsoft Internet Explorer Version 5.5 or later
■ Pentium II processor or equivalent
■ 128 MB RAM internal memory
■ Minimum disk space 24 MB (The maximum application size is 105 MB)
■ Type II PCMCIA card slot with cardbus interface
Please do NOT connect the device before you install the software as damage may
occur to your computer.
Business Everywhere | getting started 5
install the software
To install the Business Everywhere software:
1 If you already have existing Business Everywhere software installed on
your computer uninstall it by clicking Start > Programs > Orange Applications
> Uninstall. Close down your computer and restart without any network
2 Insert the Business Everywhere CD into your laptop’s CD drive.
If the CD does not automatically start type X:\setup.exe in the Run dialog box,
where X is the letter denoting your CD drive.
3 Please read the End User Software Licence Agreement with this product before
using the Business Everywhere. If you agree to these Terms and Conditions,
please click the box next to “I declare that I have read and understood this
license agreement, and I accept its terms”. Then click Next step.
4 Click Install to begin the installation. Allow yourself approximately 15 minutes
to conﬁgure the Business Everywhere application.
5 A bar will appear at the bottom right-hand corner of your screen showing the
progress of the installation. Insert the Option GlobeTrotter 3G/EDGE data card
into the card slot of your computer when prompted so that the end of
the antenna remains outside your laptop as shown on page 7.
6 If the installation is successful the message “The Business Everywhere
software installation was successful” will appear. Click Next step to complete
7 Your Business Everywhere application will now launch for the ﬁrst time.
You may be asked to reboot your computer.
8 The Business Everywhere software will be installed to Start > Programs >
Orange Applications. A shortcut will appear on your desktop and in your system
Business Everywhere | getting started 6
attach your external antenna
Your device comes supplied with an external antenna to enhance the signal reception.
This can be particularly beneﬁcial when you are using the Business Everywhere on the
move. Simply follow the diagrams below to set up your antenna.
Insert the antenna lead into the metal hole
on the outside of your device.
2 Clip the
the top of
to keep it in
Business Everywhere | getting started 7
Business Everywhere | user guide 8
01 launch Business Everywhere 02 your Business Everywhere dashboard
Insert your device into your laptop. You can now launch the Business Everywhere networks details HSDPA/3G/EDGE/ signal strength disconnect button
in two ways: Displays the GPRS indicator The more bars Press to end
network that you Indicates that a HSDPA/ showing the your current
■ Double-click the Business Everywhere icon on your desktop. are using. 3G or EDGE/GRPS stronger the signal. connection.
■ Select Start > Programs > Orange Applications > Business Everywhere. connection is avalaible.
The Business Everywhere dashboard will open, with the network name and
signal strength appearing after a few moments. You will be able to use text
messaging, help and settings & reporting when you are ofﬂine. Connect by clicking
the internet, internet email or VPN button.
Note: You can set your Business Everywhere to open automatically when you
start your laptop using the settings & reporting menu.
See 12.2 startup preferences on page 21 for more information.
To close the Business Everywhere data card application:
1 Click the disconnect button if you have an active connection, and then close
down any browser windows that may have opened.
2 Click the X icon in the top right of the Business Everywhere dashboard.
details bar applications buttons network button
Displays the status Click a button to access Click the network button to
and type of connection that application. See switch between HSDPA/3G/
WARNING you are currently page 10 for an overview EDGE/GPRS and Dial-up.
using, the duration of of each application. You will only be able to use
DO NOT remove your device from your laptop without ﬁrst clicking on the relevant your connection and the network button when in
system tray icon and safely stopping your device. Failure to follow this advice the amount of data Manual connection mode
could damage your laptop. transferred during and disconnected.
the current session.
Business Everywhere | user guide 9
03 applications 04 signal & connections
Your Business Everywhere dashboard gives you access to the following When you launch your Business Everywhere application it will automatically look for a
applications. Click on an application button to launch the application. network. When a network is found, the network name and signal strength will be shown.
Open your laptop’s default Open an ofﬂine version of your For example:
internet browser. This will take user guide in Adobe
you to your internet homepage, Acrobat Reader.
which is preset to
Customise connection and
Send, view and organise application settings.
text messages, and store Do not launch this application
a list of important contacts. without ﬁrst consulting your IT
administrator or 12 settings & Your signal strength is shown by the number of bars visible, with 5 bars being the
reporting on page 19. strongest signal. Dial-up connections do not show signal strength.
Access your internet based
email account. You will need Click the network button for a list If there are no networks available this will be shown as a signal strength X. If in
to select the account that you of available networks. Note: this manual mode the last network chosen will be shown.
wish to use when you open this button is only available when you
application for the ﬁrst time. are in Manual connection mode To see the networks available to you, click the Network button when you are
and disconnected (see 12.1 disconnected and in Manual mode. To establish a connection through Dial-up you’ll
settings on page 20 for need to select your preferred network and click the internet, internet email, or VPN
Connect to your business more information). button to connect.
network to access VPN based
applications. The VPN settings Click the disconnect button to
will need to be conﬁgured close your connection.
before you can use the Please note that this will not close
VPN button. any applications launched during
Business Everywhere | user guide 10
Your Business Everywhere application supports two different types of network connections. The table below explains what they are and in which way they can appear in
your network connection list:
ACCESS TYPE CONNECTION NAME DEFAULT DESCRIPTION
internet ✓ HSDPA/3G/EDGE/GPRS allow you to keep a constant mobile network connection
while only paying for the data that you send and receive. For example, you will only
HSDPA/3G/EDGE/GPRS access corporate
be charged for the amount of data that you download when opening a new web
intranet page, and not for the time you spend viewing it
In some destinations worldwide Orange may not have roaming agreements with
HSDPA/3G/EDGE/GPRS. In some cases it might be possible to use a Dial-up
Dial-up access GSM (PSTN) service instead. You will need a cable modem compatible with your laptop.
To use Dial-up you will also need to register for the service. Please contact your
Orange Account Manager for further details.
Business Everywhere | user guide 11
05 using the network button 06 how to connect
Your Business Everywhere data card supports two main connection modes, Click on the internet, internet email or VPN buttons to make a connection and use
Automatic and Manual. those applications. You do not need to be connected to use the text messaging,
help or settings & reporting applications.
In Automatic connection mode your Business Everywhere data card will
automatically search for the most appropriate network. Depending on what is Your connection details will be shown underneath the signal bar. When you are
installed or conﬁgured, your data card will look for HSDPA/3G/EDGE/GPRS access. connected you will see the text Connected, the duration of the connection and the
volume of data you have transferred at each session. Between brackets you will see
In Manual connection mode, you can choose from a list of available networks. which type of connection you are using (for example HSDPA/3G/EDGE/GPRS or
To switch between connection modes, you will ﬁrst need to change your connection HSDPA/3G only).
mode in your settings menu. Go to 12.1 settings on page 20 to ﬁnd out how to
change this setting.
Once you are in Manual connection mode, clicking the network button will open a list
of all available networks. Click on a network to use it.
To close the connection, click the disconnect button. Please note that closing your
internet browser, email application or VPN software will not end your connection,
and you will continue to be charged for data services until you click
the disconnect button.
To conserve your laptop’s battery power you can stop your data card from looking
for a HSDPA/3G/EDGE/GRPS connection using the settings & reporting button.
See 12.1 settings on page 20 for details.
Business Everywhere | user guide 12
07 internet 08 text messaging
To start an internet connection: You can use Business Everywhere to send, view and save text messages.
1 Open the Business Everywhere dashboard by double-clicking the icon on Click the text messaging button and the following screen will appear:
2 Click the internet button.
3 A connection will be made and your laptop’s default internet browser application,
for example Microsoft Internet Explorer, will launch. You will be taken to the
4 Click disconnect to stop your connection.
You can change the program that you use to browse the internet by using your
settings & reporting menu. Go to 13.1 web browser on page 23 for instructions.
Your Business Everywhere data card automatically checks for new messages,
but you can also check manually.
Business Everywhere | user guide 13
08.1 new messages 08.2 send a text message
To check for new messages: To send a text message:
1 Click , the following screen will appear:
1 Click , any newly received messages will be displayed in your Inbox.
You will also be asked if you would like to send any messages you have stored
in your Outbox.
2 Highlighting a message will display the text message in the box below.
3 To delete a message highlight it in your Inbox and click Delete.
4 You can also reply to, forward and print messages by clicking the relevant buttons.
To help keep organized you can store messages in separate Archives folders:
1 Click Archives and then add folders and subfolders using . Highlight the folder
and click to rename it.
2 To store a message in one of your Archives simply highlight the message in your
Inbox then use your mouse to drag it to the folder where you would like to store it.
2 If you want to send the message to one of your saved contacts, check Contact and
then select the relevant contact and telephone number from the drop-down menus.
3 If you want to send the message to a new number, check Telephone number(s)
and then enter the number. To send the message to more than one number insert
a semi-colon then space between the numbers, for example ...789; 0905....
You can also add saved contacts to your recipients by clicking Add a contact and
Business Everywhere | user guide 14
08.3 save and edit contacts
selecting the relevant contacts and then clicking OK. To save a new contact:
4 Enter your message in the lower box. A single text message can be up to
160 characters long. A message longer than 160 characters will be sent as 1 Click the text messaging button on your Business Everywhere dashboard.
separate messages and you will be charged accordingly. You will also be charged 2 Select the Contacts folder and then click .
separately for each person the message is sent to. 3 Enter the relevant information about your contact in each of the tabs. Once you
5 Click Send. The message will be stored in the Outbox folder whilst it is being sent. have ﬁnished click OK to save the contact.
6 Once the message has been sent it will be saved in the Sent Items folder.
You can also save a contact from a text message that you have received by
Note: If you click Save instead of Send the message will be stored in the Outbox, right-clicking on the message and selecting Create a new contact.
from where it can be edited and sent at a later date.
To edit a saved contact:
1 Click the Contacts tab and then click on the contact that you would like to edit.
2 Click Edit and then change the information in the same way as when you ﬁrst
saved the contact. Click OK to save the changes.
Note: Use to delete a contact.
You can also send a text message directly from your contacts list:
1 Click the Contacts tab and then click on the contact that you would like to send a
2 Click Send and then write and send your message in the usual way.
Business Everywhere | user guide 15
You can synchronize contacts saved on your PC with contacts saved on your The second column shows either the name and number of a contact if it is already
SIM card: saved in the PC memory, or Creating: if the contact does not yet exist in the PC memory.
The fourth column shows whether you will be adding a new contact, or modifying or
From the dashboard click on . Then select . Choose to copy contacts from deleting an existing one. Check each contact’s box in the ﬁfth column if you would
your Mobile (SIM card) to your PC or from your PC to your Mobile. like to go ahead with the synchronisation.
If you chose Mobile to PC the following screen will appear: If you chose PC to Mobile the following screen will appear:
Each line corresponds to a telephone number to synchronize.
Each line corresponds to a telephone number to synchronize.
The ﬁrst column is the name of the contact from the SIM card memory you wish
to copy from. A sufﬁx will be added depending upon the type of number you have The ﬁrst column shows the contact as it appears in the PC memory.
stored – for example / W will be added for work contacts. The second column shows the contact as it appears in your SIM card memory.
The third column shows whether you will be adding, modifying or deleting the
Business Everywhere | user guide 16
08.5 text messaging options 09 internet email
contact. Check the box next to each contract and click OK to synchronize.
Your internet email button will to take you to a list of popular email providers.
Note: You can change the address book that your Business Everywhere data Click the applicable link.
card uses in your text messaging Options menu.
You can then choose to download a cookie, which will remind your laptop of your
internet email settings, and redirect you to your email account each time you click
Clicking the will open your text messaging Options menu. The Options menu is the internet email button.
split into three tabs:
Alternatively, you can select an email application pre-installed on your laptop to
■ Contacts Management open when you click on the internet email button. The email clients supported are
This tab allows you to choose the Address book of your PC, for example Outlook Internet Mail & News 3, Outlook Express 4, 5, 5.5 & 6, Outlook 2000, 2002 & 2003,
Express, which is used by Business Everywhere. You can also choose whether Netscape Mail 3 & 4, and Eudora Light 3. Lotus Notes is not supported.
to view contacts from your SIM card memory or device memory. These contacts
can then be saved to your PC using the ﬁnal option in this tab. It is possible to switch between an email provider and your pre-installed email
■ Text Message Management program. For more information see 13.2 email client on page 24.
Choose to read messages from your SIM card memory, device memory or both.
You can then delete these messages from your SIM card or device once they
have been downloaded to your text messaging application. The Text Message
Management tab also contains options for sending messages; check the box to
automatically delete messages from memory after retrieving or to save copies of
sent messages in memory.
This tab displays information on the SIM card and device that you are using with
your Business Everywhere data card, including available space for new text
messages and network strength.
Business Everywhere | user guide 17
10 VPN 10.2 conﬁgure your VPN settings
When you click the VPN button for the ﬁrst time you will be taken to a web page If you want to use a VPN client to connect to your business network:
explaining your connection options to your business network. Your IT administrator
should be able to help you with this. 1 Click settings & reporting > Advanced settings > VPN Client.
2 Click Browse to ﬁnd the VPN client that you would like to use. You may also need
to enter your proxy settings.
10.1 VPN buttons ■ LAN in the proxy type indicates that the Windows proxy must be used.
■ None in the proxy type indicates that no proxy is used for the connection
Once conﬁgured, the VPN button will connect you to your business network so ■ Other in the proxy type indicates the speciﬁed address and port settings that
you will always have access to the ﬁles, emails and intranet that you need to keep are used whilst connecting. The Windows proxy settings are restored
working efﬁciently whilst away from your desk. after disconnection.
Note: The VPN button can work in conjunction with VPN (Virtual Private Network) If you want to use Business LAN to connect to your business network:
software already installed on your laptop. You will need to ask your IT
administrator to install and conﬁgure your VPN software before you can use 1 Click settings & reporting > Advanced settings > Add/Remove a connection.
your Business Everywhere data card to access your business network. 2 Click Add a connection, and select Corporate or Intranet from the list. Click OK.
3 Click Advanced settings > HSDPA/3G/EDGE/GPRS access, and select
Before you can access your business network you will need to conﬁgure your VPN Corporate or Intranet (as previously added in 2).
settings. Contact your IT administrator, who will work through the instructions in 4 Enter the name of your corporate APN (case sensitive) and your username and
10.2 conﬁgure your VPN settings on page 18. password if required. You may also need to enter your proxy settings (as before).
5 Click Button rules, then VPN button and check the Use this order instead of
To access your business network (once conﬁgured): global search order box. Select Add, then choose Corporate or Intranet and click
1 Ask your IT administrator to conﬁgure your VPN settings as described in
10.2 conﬁgure your VPN settings on page 18. It is also possible to conﬁgure GSM connections to your business network using a
2 Click the VPN application button. Remote Access Server (RAS).
Business Everywhere | user guide 18
11 help 12 settings & reporting
Clicking on the help button opens up the user guide in Adobe Acrobat Reader. Your settings & reporting button will allow you to customise network, connection
You can also access the user guide by going to Start > Programs > and functional settings, which will affect the way that your Business Everywhere
Orange Applications > Business Everywhere Userguide. works.
Clicking your settings & reporting button will open the following screen:
The left hand side of your settings menu contains the following options:
Settings (see 12.1 settings on page 20).
Startup preferences (see 12.2 startup preferences on page 21).
PIN code (see 12.3 PIN code on page 21).
Advanced settings (see 13 advanced settings on page 23).
Usage (see 12.4 usage on page 22).
Business Everywhere | user guide 19
The Settings option within your settings & reporting menu allows you to set your
general preferences for your Business Everywhere application.
Use the Connection via HSDPA/3G/EDGE/GPRS drop down menu to choose
You can choose to switch between manual and automatic connection modes, from:
using the Select network preference rule drop-down menu.
Note: This option is only available when you are not connected. Your data card will continue to switch between HSDPA/3G and EDGE/GPRS.
By default your Business Everywhere application is set to Automatic connection Your data card will only work when HSDPA/3G is available.
mode, meaning it will search and use the most suitable connection automatically. When you move out of a HSDPA/3G area you will lose your connection.
Selecting Manual connection mode will enable you to click the network button in the Your data card will only work when EDGE/GPRS is available. It will not try to hand
main dashboard window to select from a list of networks. over to HSDPA/3G, even if it is available.
Go to 05 using the network button on page 12 for more details on Manual
connection mode. The box next to Switch off radio when closing application will conserve your
battery power by stopping your data card from searching for a network when the
Sections of this screen allow you to choose the device that you are using. application is closed.
Devices can be added or removed using advanced settings.
The Change operator button will allow you to switch between network operators
If you are in an area of variable HSDPA/3G coverage (or moving in and out of when Roaming abroad.
HSDPA/3G coverage whilst travelling) your Business Everywhere performance
can be reduced whilst your working session moves between HSDPA/3G and Standby and Hibernation mode management provides controls to try to maintain
EDGE/GPRS. a connection, close a connection or prevent standby and hibernation to maintain
In this situation you can choose to use HSDPA/3G only or EDGE/GPRS only to
eliminate time taken to move between HSDPA/3G and EDGE/GPRS. This will
improve the performance and/or allow you to select the faster HSDPA/3G only
Note: On trains it can be useful to select EDGE/GRPS only to minimise
Business Everywhere | user guide 20
12.2 startup preferences 12.3 PIN Code
Use Startup preferences to set Business Everywhere to start automatically when To protect your data card against unauthorized use, your data card has an optional
you switch your laptop on. SIM card PIN security feature. Once it is set up, you will be asked for your SIM
card PIN each time that you open your Business Everywhere application with
Another option on this screen allows you to minimise the dashboard when you are your data card inserted.
using Business Everywhere.
To activate the SIM card PIN security feature:
You can also set a password to prevent unauthorized use of your
Business Everywhere application: 1 Open your Business Everywhere data card application and then click the
settings & reporting button.
1 Click settings & reporting > Startup preferences > Protect. 2 Select PIN Code from the left-hand menu and select the PIN management button.
2 Enter a password for the settings. Conﬁrm the password and click OK. 3 Click Activate PIN. Enter your PIN code, which is preset to 0000 if you have not
3 Click OK to exit the settings application. Doing this will save all your changes. yet activated it, in the two boxes and then click OK.
4 You will be asked to enter a password the next time that you open your 4 Click OK to exit the settings & reporting menu. This will save your settings.
Business Everywhere application. Enter the password and click OK.
5 To cancel the password request repeat step 1 and delete the two passwords It is recommended that you increase security by changing your SIM card PIN
from the boxes. Click OK and then click OK to exit settings and save your changes. to a number that only you know:
1 Open your Business Everywhere application and then click the settings
& reporting button.
2 Select PIN Code then click the PIN management button.
3 Enter your existing PIN code in the ﬁrst white box. Enter a new PIN code next to
“Enter new PIN” and conﬁrm it in the box below.
4 Click OK to exit the settings menu. This will save your settings.
Business Everywhere | user guide 21
WARNING The Usage tab allows you to keep track of information regarding your recent
HSDPA/3G/EDGE/GPRS and Dial-up connections. You can also reset counters for
If you enter an incorrect SIM card PIN code three times in a row, your SIM card will these connections, so you know how much time and data you are using.
block. You will need a PUK (personal unblocking key) to unblock your SIM card.
Usage results are divided by connection type. Click on a connection type to see the
Call Customer Line 905: 0905 905 905, 905. results relevant to that connection.
Do not attempt to guess the PUK code. If you enter your PUK code incorrectly You can also export usage information to your laptop as a .csv ﬁle.
10 times in a row, you will permanently block your SIM card and you may have to
return your Business Everywhere data card to Orange. 1 Click Usage in the left-hand menu.
2 Click Export statistics in .cvs.
3 Choose a destination directory and ﬁle name.
4 Click Save.
Business Everywhere | user guide 22
13 advanced settings 13.1 web browser
Advanced settings will allow you to set preferences for your network connections This will enable you to choose the internet browser, for example Internet Explorer,
and application buttons. that will open when you click the internet button on the Business Everywhere
Click Advanced settings to open a sub-list of options.
You can also deﬁne which URL you would like to set up as your homepage.
Note: Your Business Everywhere application supports Internet Explorer 5.5 and 6.0.
Business Everywhere | user guide 23
13.2 email client 13.3 VPN client
Email client will let you choose the email application which will open when you click Browse to select a VPN client you would like to use with the VPN button. For more
the internet email button. Choose either Web based email to use a web based email information on conﬁguring your VPN button go to 10.2 conﬁgure your VPN
program, for example Hotmail, or choose to use an email program pre-installed on settings on page 18.
your laptop, such as Microsoft Outlook.
Please note: Your Business Everywhere application will launch the .exe you specify.
Note: Your Business Everywhere application supports Outlook Express 5.0, 5.5
and 6.0 and Outlook Professsional 2000 and 2003 and XP.
Business Everywhere | user guide 24
13.4 add a device 13.5 button rules
Browse to select a VPN client you would like to use with the VPN button. For more Button rules enable you to customise the way the internet, text messaging, internet
information on conﬁguring your VPN button go to 10.2 conﬁgure your VPN email and VPN buttons work. For example, which connections they use and which
settings on page 18. applications they launch.
Please note: Your Business Everywhere application will launch the .exe you specify. Changes you make to Button rules settings will:
This will enable you to add another device to work with your Business Everywhere 1 Override the default applications launched (as deﬁned in
application. the ‘out-of-the-box’ software).
2 Override the global search order.
To add a device:
1 Click Add a HSDPA/3G/EDGE/GPRS device or Add a Dial-up modem.
2 Wait for your Business Everywhere installation to start, then choose your
device from the list.
3 The relevant drivers for that device will install. Insert the new device when you see
4 The new device will now appear in your Settings screen and you will need to
select it to start working with it.
Business Everywhere | user guide 25
Changing the automatic connection mode global search order Changing the application launched on connection/disconnection
If you would like to change the priority order in which Business Everywhere If you would like to change the application that is launched when you click on a
chooses a network for a particular button, you will need to follow these steps. particular application button, or if you would like to launch an application when you
disconnect, you will need to follow these steps:
1 Select Advanced Settings > Button rules > then select the button you wish to
change e.g. internet, text messaging, internet email or VPN button 1 Select Advanced Settings > Button rules > then select the button you wish to
2 Check the Use this order instead of global offer search order box. change e.g. internet, text messaging, internet email or VPN button
3 Click on Add and choose the connection type you would like to use for this 2 Check the Launch a different application on connection or Launch an application
button. Click OK. on disconnection box
4 If you want to try another connection if the ﬁrst fails, click Add again, and select 3 Click on Browse and choose the application you would like to use for this button.
another connection. Click OK. Click OK.
Once you have ﬁnished adding the connections you would like to use for this Changing the button icon, name or position
button, you can change the order in which Business Everywhere data card tries To change the icon, name or position of an application button:
1 Check the Use these display parameters box.
1 In the Button search order box, highlight the network whose position in the 2 Type the button name of your choice in the Name ﬁeld or select an icon in the
priority order you wish to change. Click on Up or Down to change its position. Bitmap list.
2 Once you are happy with the search order, click OK at the bottom of settings 3 Use the arrows next to Position on screen to move the button to your
screen to return to the main dashboard. preferred position.
4 Click on + or – next to Space between bitmap and text to align the text and
Note: Drag the Settings menu lower on your screen to be able to see the changes
to the dashboard as you make them.
It is possible to remove the button from the Business Everywhere dashboard by
unchecking the Visible box.
Business Everywhere | user guide 26
13.6 HSDPA/3G/EDGE/GPRS access
Changing proxy settings You can set up HSDPA/3G/EDGE/GPRS data services by selecting the appropriate
You have the option to enter proxy settings if required. connection type from the HSDPA/3G/EDGE/GPRS menu in Advanced settings.
By default Internet connection appears in the HSDPA/3G/EDGE/GPRS access
1 Select your proxy type: menu. If the connection you require is not shown in the menu, you can add it by using
■ LAN indicates that a Windows proxy is to be used. Add/Remove a connection in the Advanced settings menu.
■ None indicates that no proxy is used for the connection. See 14.7 add/remove a connection on page 28.
■ Other in the proxy type indicates the speciﬁed address and port settings
that are used whilst connecting. The Windows proxy settings are restored For an overview of the connections supported by your Business Everywhere
after disconnection. application, see the table on page 11.
2 Click OK to go back to the main dashboard.
We recommend that you use the default Access Point Name (APN) unless
otherwise advised by Orange.
If you do not wish to use the default APN, select Override APN and enter the
alternative APN provided to you by Orange.
To go back to the original settings click Restore default values.
You can allow automatic reconnection attempts by checking the Allow automatic
reconnection attempt if connection drops box.
You have the option to enter proxy settings if required, see changing proxy settings
on page 27.
If the network requires you connect to the Business Everywhere application to use
speciﬁed Domain Name Server (DNS) or Windows Internet Naming Service (WINS)
settings, these can be entered in the available ﬁelds.
Use this to add or remove a connection to the list of connections which appear
Business Everywhere | user guide 27
13.7 add/remove a connection 14 using your Business Everywhere
data card abroad
when clicking the network button in Manual connection mode. When business takes you abroad, take Orange with you and have the reassurance
that it’s the affordable way to keep communicating.
Adding a connection
1 When disconnected, click settings & reporting > Advanced settings > Whether you simply need to check your emails, or gain access to your business
Add/Remove a connection > Add a connection. network, now you can make sure you stay informed even while abroad.
2 Select the connection you want to add from the drop-down menu.
3 Click OK to add the connection to your list. If you are using your Business Everywhere in another country, you may ﬁnd that
4 You will now be taken to the HSDPA/3G/EDGE/GPRS network access menu the Orange network is unavailable. You will ﬁnd that Orange has partnerships with a
(depending on the type of connection you have added) and you will be able to range of networks in a variety of countries.
the settings. Before you travel check the link below to see with which networks Orange has
a HSDPA/3G/EDGE/GPRS data roaming agreement.
Removing a connection
1 When disconnected, click settings & reporting > Advanced settings > http://www.orange.sk/private/roaming/default.dwp
Add/Remove a connection > Delete a connection.
2 Select the connection you want to delete from the drop-down menu. Once abroad, you can choose to select an alternative network manually or have
3 Click OK to delete the connection from your list. your device search for a network automatically using your Settings option.
Your Settings option can be found by clicking the settings & reporting button.
This allows you to manually select the operator that you would like to use.
Business Everywhere | user guide 28
Before investigating any problems you might have with your data card please make
sure that you have checked or tried each of the following.
■ Check that your laptop is switched on.
■ Check that your device is connected to your laptop correctly. Refer to the getting
started section in this guide.
■ Check that your SIM card is inserted in your device correctly. Refer to the getting
started section in this guide.
■ Check that your SIM card is registered with Orange. Refer to the getting started
section in this guide.
■ Check that you are in an area of network coverage.
■ Try to restart the Business Everywhere application.
■ Try restarting your laptop.
■ Refer to the frequently asked questions in this guide.
Call Customer Line 905: 0905 905 905, 905.
Business Everywhere | user guide 29
frequently asked questions
Business Everywhere | frequently asked questions 30
FAQs - general questions
What support is available? How do I ﬁnd out the phone number (MSISDN) of my SIM?
Further information and help can be found in the following places: The simplest way of determining the phone number of your SIM in your
Business Everywhere is to send a text message from your laptop to your mobile
1 See the online product support information on the Orange Web site at: phone. It should also be in the envelope your SIM card arrived in.
2 Contact your IT administrator for more help. What is a VPN?
3 Call Customer Line 905: 0905 905 905, 905. A VPN (virtual private network) is a technology that offers you secure access to
your VPN network from any internet access point. To use VPN you need to install
Which networks are compatible with the Business Everywhere software? software on your computer. This software requires a user name and a password.
The Business Everywhere software can be used to connect to Orange HSDPA/ For more information, consult your IT administrator.
3G/EDGE/GPRS, in Slovakia and wherever Orange has data roaming partnerships.
You can also use the software to connect to Dial-up (PSTN). Which operating systems will Business Everywhere data card work on?
Business Everywhere data card will work on the most common Microsoft®
What is text messaging? Windows®-based operating systems for laptops:
Text Messaging enables you to send and receive messages of up to 160 characters ■ Microsoft Windows® XP
to another mobile subscriber. Click on the text messaging button to access this service. ■ Microsoft Windows® XP Service Pack 1 and 2
■ Microsoft Windows® 2000
What is a PIN? ■ Microsoft Windows® 2000 Service Pack 1, 2, 3 and 4
A PIN (Personal Identiﬁcation Number) is a code of between 4 and 8 digits which ■ Microsoft Windows® XP Tablet Edition
protects your SIM card against unauthorized use. A factory set PIN is normally ■ Microsoft Windows® XP Tablet Edition Service Pack 1 and 2
supplied with your SIM card – it is advisable to change the Pin before using it.
The PIN code can be activated or disabled. The SIM generally comes with a PIN What are the minimum system requirements for Business Everywhere
preset to 0000. If you did not receive it and you believe you should have a PIN, data card?
then please contact Customer Services. You can then change your PIN code. Business Everywhere data card requires at least:
■ Microsoft Internet Explorer Version 5.5 or later
What is a PUK code and why would I need it? ■ Pentium II processor or equivalent
A PUK (Personal Unblocking Key) code is required to change a blocked PIN code. ■ 128 MB RAM internal memory
(This happens if the wrong PIN is entered 3 times). If your Business Everywhere data ■ Minimum disk space 24 MB (The maximum application size is 105 MB)
card requests the PUK code, contact Customer Services who will be able to assist. ■ Type II PCMCIA card slot with cardbus interface
Business Everywhere | frequently asked questions 31
In which countries can I use Business Everywhere data card? Can I make my Business Everywhere data card work with HSDPA/3G or
Business Everywhere data card is compatible with networks in Europe, EDGE/GPRS only?
North America and Asia. You will be able to use it wherever Orange Slovakia has Yes. Go to Settings & Reporting > Settings and select from the Connection in
international data roaming agreements. For the latest list of countries and networks, HSDPA/3G/EDGE/GPRS drop down list. This is useful if you are on the edge
please consult the Orange website at: of a HSDPA/3G coverage area to stop your Business Everywhere data card
http://www.orange.sk/private/roaming/defaut.dwp repeatedly moving between HSDPA/3G and EDGE/GPRS so improving the
performance of the data ﬂow.
During the installation, Windows says it cannot ﬁnd the ﬁle msircom.sys.
What should I do? How much data will a megabyte cover?
This error message can appear when your installation of Windows is not up to Approximately:
date. If this happens, please exit the software and install the last updates available. ■ 50 average web pages
We recommend you to install the service pack 4 for Windows 2000 or the SP2 for ■ 3500 emails (text only)
Windows XP. These all are available at http://windowsupdate.microsoft.com ■ a 2 minute MP3 ﬁle
Once this update has been carried out, you will need to re-start the ■ 25 one page Word documents
Business Everywhere software installation.
What do I do if I cannot get access to my corporate applications?
What is the Access Point Name (APN) and why do I need an APN?* ■ Check that you can connect to the internet by clicking the internet button.
The APN is the exit point from the HSDPA/3G/EDGE/GPRS network into either the ■ Check you can connect to your corporate network by clicking the VPN button
public internet or a Private customer gateway. The APN dictates the point at which and that you have set up your VPN correctly.
the end user call is routed out of the HSDPA/3G/EDGE/GPRS network. It is required ■ Take note of any VPN error messages.
for you to connect via HSDPA/3G/EDGE/GPRS. ■ If the problem persists, then contact your corporate IT administrator and report
any error messages with the fault.
How do I change the APN?
Typically you may need to change an APN to customise your VPN button to connect How do I access the corporate network?
to your business network via a Business LAN. For more information, Your IT administrator will be able to advise you depending on your company policy.
see 10 VPN on page 18. For example, you may use a VPN, Remote Access Server (RAS) or you may be
using the Business LAN service.
Business Everywhere | frequently asked questions 32
FAQs - general technical questions
When I’m synchronizing Outlook, what should I do when I lose connection to I have just installed a new device with the Business Everywhere, and I am
the network? having difﬁculty connecting. What should I do?
First of all, don’t close down Outlook - try to re-connect. Just click on the Connect When you install a new handset or data card, Windows sometimes takes a few
button on the Business Everywhere Software to re-establish the connection, seconds to completely ﬁnish the operation. So if you run the program during this
re-establish your VPN tunnel (if applicable) and Outlook should carry on period, you may have connection problems. In this case we recommend you wait a
synchronizing again. few seconds, and then check that your terminal has been recognized via HSDPA/
3G/EDGE/GPRS menus. You may need to reboot your PC.
Outlook keeps freezing my PC, why?
First check your E-mail is correctly conﬁgured; if you are unsure, please contact your What happens if the SIM is not slotted into the Business Everywhere
IT administrator. It is recommended that you synchronize your Inbox, Calendar etc data card?
whilst you’re connected to the corporate LAN before you leave your ofﬁce. Without the SIM card, you will not be able to connect to the Orange network and
It is recommended that you do not synchronize all these ﬁles whilst you are use the functionality of the Business Everywhere software.
connected over HSDPA/3G/EDGE/GPRS as this may take a long time to complete.
Do note that Outlook (by default) is conﬁgured to synchronize every 3 minutes. Why am I getting messages about SIM cards?
If you are unsure, please contact your IT administrator If Business Everywhere is producing error messages about the SIM card, try the
■ Make sure the SIM card is inserted in the device
■ Check that the SIM card is from Orange
■ Ensure the device has been inserted correctly
■ Re-enter the PIN for the SIM card in case it had been entered incorrectly
Can the PC go into power save mode with the device connected?
Business Everywhere | frequently asked questions 33
FAQs - text messaging
Why is my device not being recognized by my laptop? How do I get all my mobile telephone numbers into the Business Everywhere
■ Check that there is a SIM inserted in the device. software for use with text messaging without having to re-type each
■ Verify that the SIM has been activated. telephone number?
■ Check that the device is connected correctly. From the File menu on the Business Everywhere software, click on ‘import
■ Try rebooting the laptop with the device connected. contacts’ from SIM card.
What do I do if there is no Business Everywhere icon on my desktop after Can the text messaging software recognise the Outlook sub-directories,
installation? groups and mailing lists in Outlook express?
Check to make sure ‘Orange Business Everywhere’ has been added to The text messaging software allows you to use all your Outlook contacts. However,
your Microsoft Windows Programs menu list. If found, then create a Orange it does not recognise the synchronisation of Outlook ﬁles, groups and mailing lists in
Business Everywhere shortcut to your desktop. Outlook Express at present.
Will my device work during a ﬂight? Can the text messaging software recognise Lotus Notes contacts?
No, it’s illegal to use it on a plane. No, at present the text messaging software cannot recognise Lotus Notes contacts.
How can I see how much data I’ve used? Is it possible to store my text messages to send them later?
Select Setting & Reporting > Usage to view your recent HSDPA/3G/EDGE/GPRS Once you have composed your message, clicking on the send button will send it
and Dial-up connections. The volumes of data sent and received are reported by immediately. However, if you click on the save button you can save it in an outbox to
APN name. Click on connection type to see information relevant to that connection. be sent later; Sending the saved messages is not automatic. You will need to click
on the ‘send/receive’ button in order to send the messages.
How do I un-install the Business Everywhere application?
Go to Start > Programs > Orange Applications > Uninstall. What do I do if I cannot ‘send’ or ‘receive’ text messages from the
■ Check that you have a HSDPA/3G/EDGE/GPRS signal indicated on the
Business Everywhere dashboard.
■ Check that your inbox is not full.
■ Check to ensure you are using the correct service centre.
Business Everywhere | frequently asked questions 34