Dundee City Housing 2004/2005 2005/2006 2006/2007
Indicator Number
1 Name of first priority housing response repairs category Emergency Emergency Emergency
a) Target response time for housing response repairs falling 24 24 24
within the first priority category
Unit of time used for the first priority housing response hours hours Hours
repairs category
b) Number of first priority housing response repairs 39,329 34,525 38,780
Number of first priority housing response repairs 37,026 32,832 36,863
completed within target time
c) Percentage of first priority housing response repairs 94.1% 95.1% 95.1%
completed within target time
Name of second priority housing response repairs category Quick Fix Quick Fix Quick Fix
a) Target response time for housing response repairs falling 5 5 5
within the second priority category
Unit of time used for the second priority housing response days days Days
repairs category
b) Number of second priority housing response repairs 20,539 15,384 17,320
Number of second priority housing response repairs 16,053 12,897 14,122
completed within target time
c) Percentage of second priority housing response repairs 78.2% 83.8% 81.5%
completed within target time
Name of third priority housing response repairs category Routine Routine Routine
a) Target response time for housing response repairs falling 15 15 15
within the third priority category
Unit of time used for the third priority housing response days days Days
repairs category
b) Number of third priority housing response repairs 18,003 18,060 22,345
Number of third priority housing response repairs 15,375 15,987 20,063
completed within target time
c) Percentage of third priority housing response repairs 85.4% 88.5% 89.8%
completed within target time
Name of fourth priority housing response repairs category Non Routine Miscellaneous Miscellaneous
a) Target response time for housing response repairs falling 15 15 15
within the fourth priority category
Unit of time used for the fourth priority housing response days days Days
repairs category
b) Number of fourth priority housing response repairs 3,361 3,619 2,002
Number of fourth priority housing response repairs 2,816 3,115 1,743
completed within target time
c) Percentage of fourth priority housing response repairs 83.8% 86.1% 87.1%
completed within target time
Name of fifth priority housing response repairs category No Service No Service No Service
a) Target response time for housing response repairs falling No Service No Service No Service
within the fifth priority category
Dundee City Housing 2004/2005 2005/2006 2006/2007
Indicator Number
Unit of time used for the fifth priority housing response No Service No Service No Service
repairs category
b) Number of fifth priority housing response repairs No Service No Service No Service
Number of fifth priority housing response repairs No Service No Service No Service
completed within target time
c) Percentage of fifth priority housing response repairs No Service No Service No Service
completed within target time
Name of sixth priority housing response repairs category No Service No Service No Service
a) Target response time for housing response repairs falling No Service No Service No Service
within the sixth priority category
Unit of time used for the sixth priority housing response No Service No Service No Service
repairs category
b) Number of sixth priority housing response repairs No Service No Service No Service
Number of sixth priority housing response repairs No Service No Service No Service
completed within target time
c) Percentage of sixth priority housing response repairs No Service No Service No Service
completed within target time
Number of housing response repairs 81,232 71,588 80,447
Total number of housing response repairs completed within 71,270 64,831 72,791
target
Number of council dwellings 15,759 14,993 14,485
d) Number of repairs due to be completed within 24 hours 39,329 34,525 38,780
Number or repairs completed within 24 hours 37,026 32,832 36,863
Percentage of repairs due to be completed within 24 hours 94.1% 95.1% 95.1%
completed within target
Dundee City Housing 2004/2005 2005/2006 2006/2007
Indicator Number
2 Percentage of rent due in the year that was lost due to voids 2.4% 2.0% 2.2%
Amount of rent loss due to voids £903,905 £746,317 £853,452
Gross annual rent debit £37,379,479 £38,041,348 £38,729,787
3 Number of not low demand houses re-let in less than 2 - 88 79
weeks
Number of not low demand houses re-let in 2-4 weeks - 150 110
Number of not low demand houses re-let in 5-8 weeks - 265 192
Number of not low demand houses re-let in 9-16 weeks - 230 190
Number of not low demand houses re-let in more than 16 - 67 60
weeks
Total number of not low demand houses re-let - 800 631
Total number of days to re-let not low demand houses - 44,957 36,146
Average time to re-let not low demand houses - 56 57
Number of low demand houses re-let in less than 2 weeks - 115 114
Number of low demand houses re-let in 2-4 weeks - 159 119
Number of low demand houses re-let in 5-8 weeks - 300 247
Number of low demand houses re-let in 9-16 weeks - 232 269
Number of low demand houses re-let in 17-32 weeks - 58 92
Number of low demand houses re-let in 33-52 weeks - 11 5
Number of low demand houses re-let in more than 52 - 10 20
weeks
Number of low demand houses re-let - 885 866
Total number of days to re-let low demand houses - 54,840 76,290
Average time to re-let low demand houses - 62 88
Number of low demand houses remaining un-let at year - 185 189
end
Number of days that these houses remained un-let - 34,040 19,467
Average time that these houses remained un-let - 184 103
Number of dwellings considered to be low demand at year - 6,338 5,664
end
Number of dwellings considered to be low demand at year - 5,793 5,545
end, considered low demand at start of year
Number of dwellings considered to be low demand at year - 1,849 1,740
end that were subject to a disposal strategy
4 a) Amount of current tenants' rent arrears £1,596,354 £1,352,518 £1,469,018
Net annual rent debit £13,496,069 £13,617,254 £13,829,885
Current tenants' arrears as a percentage of net rent due 11.8% 9.9% 10.6%
b) Number of current tenants 15,457 14,708 14,191
Dundee City Housing 2004/2005 2005/2006 2006/2007
Indicator Number
Number of current tenants owing more than 13 weeks rent 1,002 835 911
excluding those owing less than £250
Percentage of current tenants owing more than 13 weeks 6.5% 5.7% 6.4%
rent excluding those owing less than £250
c) Number of tenants giving up their tenancy during the year - - 1,840
Number of those tenants that were in rent arrears - - 630
Proportion of those tenants that were in rent arrears - - 34.2%
d) Average weekly rent - - £52
Total debt owed by tenants leaving their tenancies with - - £228,873
arrears
Average debt owed by tenants leaving their tenancies with - - £363
arrears
Average number of weeks rent owed by tenants leaving in - - 6.95
arrears
e) Amount of former tenant arrears - - £754,883
Amount of former tenant arrears written off or collected - - £617,569
during the year
Percentage of former tenant arrears written off or collected - - 81.8%
during the year
5 a) Number of house sales completed within 26 weeks 165 161 188
Percentage of house sales completed within 26 weeks 57.7% 64.1% 77.4%
b) Number of council houses sold 286 251 243
Total time to sell all houses 7,409 weeks 6,475 weeks 5,757 weeks
Average time to sell houses 26 weeks 26 weeks 24 weeks
6 a) Number of households assessed as homeless or potentially 538 921 961
homeless during the year
b) Total number of weeks between presentation and 2,712 9,829 49,842
completion of duty by the council for those cases assessed
as homeless or potentially homeless
Total number of cases completed during the year 439 1,048 1,917
Average time per case 6 weeks 9 weeks 26 weeks
c) Number of cases reassessed as homeless or potentially 33 74 49
homeless within 12 months of previous case being
completed
Number of cases assessed during the year - 921 1,896
Percentage of cases reassessed within 12 months 6.1% 8.0% 2.6%