Aetna Rx Home Delivery®
An enhanced website
DATE 2006
for Aetna members
www.aetna.com/aetnarxhomedelivery
Comparison: Old & New Aetna
Rx Home Delivery websites vs.
Medco
SITE FUNCTIONALITY Old New Medco
Mail order integration with health insurers secure member portal - One ID & Password (For Aetna = Aetna
Navigator) Y
DATE 2006 Navigation Simplicity Y Y
Ability to Order a New Prescription Y Y
Ability to Transfer a Prescription to ARxHD Y Y
Ability to Refill a Prescription Y Y Y
Ability to Renew a Prescription with Zero Refills left Y Y
Provide Point and Click Ordering ( reduce data entry ) Y Y Y
Access to Order Status ( ensure proper level of detail - Out of Stock, Contacted doctor, etc.) Y Y Y
Access to Order History ( ensure proper level of detail - cost information, date shipped etc.) Y Y Y
Access to Claim History ( ensure proper level of detail ) Y Y
Access to Patient Profile ( Update capability ) Y Y Y
Ability to Price a Drug ( display prices within ordering process & outside of ordering process ) Y Y
Ability to compare Brand & Generic prices Y Y
Ability to Display Generic equivalents, show savings opportunities and inform member of steps to switch Y
Ability to price compare retail and mail order copays Y Y
Ability to submit Service Inquiries to ARxHD Y Y Y
Ability to Ask a Pharmacist questions Y Y
Ability to Print and/or Order Envelopes and Mail order forms Y Y Y
Ability to access Health & Medical Information Y Y
Provide Order Confirmation E-mails Phase 2 Y
Provide Refill Reminder E-mails Y
Provide a Frequently Asked Questions section Y Y
Provide a Forms Areas ( Order forms, Privacy Forms, Program forms, Monthly Statements etc. ) Y Y
Ability to order prescriptions for more than one family member on a single account/order Y 2
Ability to order non-prescription items Y
Overview - Improvements
DATE 2006 Integration with Aetna NavigatorTM
(subscribers only)
– Single registration process for both sites
– Single username and password for both
websites
– Ability to navigate between sites without logging
in/out.
– “One Stop” access to:
Pharmacy and medical claims
Benefits summary
Price-a-Drug tool
Drug Information and interactions tool
3
Overview – Improvements
DATE 2006 New ordering functionality
– New prescriptions online
– Transfer prescriptions online
– “Point and click” refills
– Shopping Cart functionality
Detailed order tracking and history
Expanded member profile
4
Who can use the website?
DATE 2006 Primary members or dependents that
have an Aetna pharmacy benefit with
mail-order
Members from plans that have been
transitioned from the old Pharmacare
dispensing (in the Kansas City
pharmacy) system to the new Oracle
dispensing system
5
Registration
DATE 2006 Primary members and dependents
can register for their own accounts
on the website
Simultaneous registration with Aetna
NavigatorTM and Aetna Rx Home
Delivery for primary members
6
Registration
DATE 2006 Primary Members - Navigator Users
1. Log into Aetna NavigatorTM
2. Click “Pharmacy Benefits” link
3. Click “Order prescriptions or check order
status online” link in the gray box at top of
page
– The member will be automatically registered
and is taken directly to the secure home page
of Aetna Rx Home Delivery
– In the future, member can access Aetna Rx
Home Delivery via NavigatorTM or by going
directly to the Aetna Rx Home Delivery web
site and logging in
7
Registration
DATE 2006 Primary Members - Non-Navigator
Users
1. Go to either Aetna NavigatorTM or Aetna Rx
Home Delivery login pages
2. Click on the “Register” link for Primary
Members
3. Complete the registration screens
– Once registration is complete, member can
access NavigatorTM and Aetna Rx Home
Delivery using the same user name and
password
8
Registration
DATE 2006 Dependents
1. Go to the Aetna Rx Home Delivery login page
2. Click on the “Register” link for Dependents
3. Complete the two registration screens
– Once registration is complete, dependents can
go directly to the Aetna Rx Home Delivery site
and login
– Since Aetna NavigatorTM is only available to
primary members, dependents may only use
the Aetna Rx Home Delivery website
9
Getting There
DATE 2006 Once a member has access to the new
website, they may get there by:
– Going directly to
www.aetna.com/aetnarxhomedelivery and
logging in
– Logging into Aetna NavigatorTM , going to the
Pharmacy Benefits Summary page and
clicking the Order prescriptions or check order
status online link
– Going to the old website, attempting to log in
with old username and password and then
being redirected to the new site
10
Getting There
DATE 2006
Going directly to the website:
1. Type in
www.aetna.com/aetnarxhomedelivery
on web browser
2. Enter username and password in the
orange box to the right of the page to
login
3. Arrive at the home page
11
Login Box
DATE 2006
Aetna Rx Home Delivery home
page
DATE 2006
Getting There (cont…)
DATE 2006 Coming from Aetna NavigatorTM :
1. Go to the Aetna NavigatorTM login page
2. Enter username and password to login to
the website
3. Click the “Pharmacy Benefits” tab in the
“Related Shortcuts” section to the left of the
page
4. Click the “Order prescriptions or check
order status online” link in the gray box
toward the top of the Pharmacy Benefits
Summary page
14
DATE 2006
Login Box
DATE 2006
Shortcut to Pharmacy Benefits
Summary
DATE 2006
Link to Aetna Rx Home
Delivery home page
Aetna Rx Home Delivery home
page
DATE 2006
Getting There (cont…)
DATE 2006 Redirection from old website:
1. Go to the old login page
2. Enter old username and password to login
to the old website
3. Redirection page is shown to member with
information about the new website
4. Click the “Take me to the new website”
button
5. Arrive at the login page of the new website
19
DATE 2006
Click to Login
DATE 2006
Login Box
DATE 2006
22
DATE 2006
Click to go to
new web site
23
Login Box
DATE 2006
Registration Links
Aetna Rx Home Delivery home
page
DATE 2006
The Home Page
DATE 2006 Basic Functions – Found in top
navigation bar and in center of page
– Home
– Order New Rx
– Transfer Rx
– View Orders
– Member Profile
26
DATE 2006
The Home Page (cont…)
DATE 2006 Related Shortcuts
Change Password
Member can change password and view
login and password tips
Contact Us
Members can send questions and
comments directly to Aetna Rx Home
Delivery
Video: Aetna Rx Home Delivery
Tutorial on the basic website functions
Help/FAQs
Index of frequently asked questions 28
DATE 2006
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The Home Page (cont…)
DATE 2006 Top right of the page
Site Map
Listing of all pages on the site
Contact Us
Members can send questions and
comments directly to Aetna Rx Home
Delivery
Log Out
Allows member to leave secure session
Shopping Cart
Shows items that member has added to
shopping cart (if any) 34
DATE 2006
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The Home Page (cont…)
DATE 2006
Other Home Page Links (bottom / center of page):
Brochures and Order Forms
Secure page within Aetna Rx Home Delivery
site
Drug Interactions Tool
Opens the tool, located on Aetna
Pharmacy.com, in a separate window
Find Drug Information
Opens the tool, located on Aetna
Pharmacy.com, in a separate window
Prescription Drug Costs
Opens the Price-A-Drug tool in a separate
window
40
DATE 2006
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DATE 2006
Ordering Functionality
DATE 2006 Order New Rx
Refill Rx
Transfer Rx
Shopping Cart
Checkout
46
Ordering Functionality
(cont…)
DATE 2006 Order new Rx
– Hard copies not required, Aetna Rx Home
Delivery will contact the doctor to obtain Rx*
– Members who have never used Aetna Rx Home
Delivery can place their first order online without
mailing an order form
– Members can place orders for both themselves
and family members
*Rx must have been approved by the doctor prior to member submitting
order
47
Order new
DATE 2006
Ordering Functionality
(cont…)
DATE 2006 Refill Rx
– Quick and easy “Point and click”
functionality
– Prescriptions are categorized based
upon last fill date
Members can order prescriptions that are
eligible to fill “today”
Members can view prescriptions that are
going to be available to order “in the future”
49
DATE 2006
Ordering Functionality
(cont…)
DATE 2006 Refill Rx – Refill by prescription
number
– Useful when a member wishes to order
for a family member but does not see
the Rx on the refill screen
– Generates a “blind” order, masking the
Rx name and doctor name throughout
the order
51
DATE 2006
Ordering Functionality
(cont…)
DATE 2006 Transfer Rx
– Member can use this function to transfer active
Rx’s from their local pharmacy to Aetna Rx
Home Delivery
– Hard copies not required, Aetna Rx Home
Delivery will contact the pharmacy and/ or
doctor to obtain Rx
– Members who have never used Aetna Rx Home
Delivery can place their first order online without
mailing an order form
– Members can place orders for both themselves
and family members
53
transfer1
DATE 2006
transfer2
DATE 2006
Ordering Functionality
(cont…)
DATE 2006 Shopping Cart
– New, refill and transfer Rx’s for multiple
family members can be included on the
same order
– Prescriptions can be added or removed
at any time
– When all prescriptions have been added
to the Shopping Cart, the member can
click the “Checkout” button to complete
the order
56
DATE 2006
Checkout
DATE 2006 Simple, intuitive, step-by-step process
Ability to edit and add information
throughout checkout
Information is captured and saved to
Member Profile for use on future orders
Using information from the Member Profile
section, members can quickly “click their
way” through checkout
58
DATE 2006
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Order Tracking
DATE 2006 Search by date, order number or
view all orders in past 2 years
Real-time order status
Ability to track at order-level and the
prescription-level
65
Order Tracking (cont…)
DATE 2006 View Orders Page
– View by Order Number
– View by Order Date range
– View all orders placed in the past two
years
66
DATE 2006
Order Tracking (cont…)
DATE 2006 Order History Page
– Order Number
hyperlinks to prescription-level detail of each
order
– Order Date
date that order was placed
– Order Status
Shipped, In Process, etc…
68
DATE 2006
Order Tracking (cont…)
DATE 2006 Order Details Page
– Rx Name
– Rx Number
– Patient Name
– Date first Available For Refill
– Date Shipped (if applicable)
– Refills Remaining
– Order Status
– Option to print the page
70
DATE 2006
Member Profile
DATE 2006 Information in this section can either
be entered by the member by
accessing the profile or captured
during the checkout process.
Storing this information streamlines
the ordering process by allowing the
member to click through the
checkout
Information is stored on Aetna’s
secure servers
72
Member Profile (cont…)
DATE 2006 Members can update and maintain:
– Contact Information
– Address (primary/alternate)
– Credit Card (primary/alternate)
– Doctor Information
– Health Information
73
DATE 2006
Member Profile (cont…)
DATE 2006 Personal Information
– First name
– Last name
– Date of birth
– Gender
– Information fed from Aetna Source
Systems
75
DATE 2006
Member Profile (cont…)
DATE 2006 Contact Information
– E-Mail
– Home phone
– Alternate phone
– Desired method of contact
Information collected for future
outreach programs (e.g. refill
reminder)
77
DATE 2006
Member Profile (cont…)
DATE 2006 Address
– Member can maintain both
primary and alternate addresses
on file
– Primary address defaults to Aetna
sources systems data and cannot
be changed via the website
79
DATE 2006
Member Profile (cont…)
DATE 2006 Credit or Debit Card
– Member can maintain both
primary and alternate cards on file
– Credit cards, traditional debit
cards and Aetna FSA debit cards
can be stored and used to order
81
DATE 2006
Member Profile (cont…)
DATE 2006 Doctor Information
– Ability to store prescribing doctor,
phone number and fax number
(if available)
– Allows member to select from this
list of doctors when ordering new
prescriptions in the future
83
DATE 2006