Biography
Mark Miller
Mark Miller, Vice President of Training and Development, began his Chick-fil-A career
working as an hourly team member at the company’s Southlake Mall location in 1977.
In 1978, Mark joined the corporate staff working in the warehouse and mailroom. Since
that time, Mark has held numerous leadership positions. He has served in Corporate
Communications, Field Operations, and Quality and Customer Satisfaction. In addition
to his current role, Mark is a member of the Restaurant Operations Council and the
Menu Strategy Team, and he leads the Strategic Planning Team for Chick-fil-A, Inc.
Mark and Ken Blanchard (coauthor of The One Minute Manager®) teamed up to write The
Secret! In this book, they share what Chick-fil-A has learned and practiced for many years
regarding leadership. There are more than 100,000 copies of The Secret! in print in the
United States and 17 language translations are underway.
In addition to training and developing people, Mark is active in supporting his local
church and building the church around the world. He has frequently taught in Asia,
Africa, India, Europe, the former Soviet Union, Central America, and all across North
America. Mark has also taught at the Willow Creek Association, the International
Mission Board, and the International Bible Society. Mark is currently partnering with
John Maxwell and EQUIP to train more than one million Christian leaders in the
international community. Mark teaches on a wide array of topics including leadership,
creativity, and team building.
Mark and his wife, Donna, who have been married for more than 25 years, enjoy an
active lifestyle. They have two children, Justin and David. Mark and his older son, Justin,
recently climbed Mt. Kilimanjaro in Tanzania (19,360 ft.) and completed their first
marathon.
Global Headquarters 760 489-5005/800 728-6000 • UK +44 (0) 20 8540 5404 • Canada 905 568-2678/800 665-5023
www.kenblanchard.com
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