Vendor Contacts - University of Kansas Libraries

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					                                                                    RLDC Vendor Contact Information
                                                                           as of 7-21-2009


     Vendor                                  Sales Rep                                      Tech Support                                Billing Questions                              Other

                    Eileen Gardiner
ACLS (History       egardiner@hebook.org         or
Ebooks)             Ron Musto (rgmusto@hebook.org)
                    Phone: (917) 428-1404                                       Same                                         Same                                            Same
Columbia            Mary Niedzwiecki, Columbia Univ. Press, 136
University Press    South Broadway, Irvington, NY 10533 Tele: 1-
(CIAO)              914-591-9111 ext. 6243                                      Same                                         Same
                    Deborah LaPierre
                    Senior Account Executive                                                                                 To BCR:
                    EBSCO Publishing                                                                                         Chris Cook, MLIS,
EBSCO               Phone: (800)-653-2726 EXT: 2404                                                                          Product Support Specialist BCR
                    FAX: (978-356-5640                                          EBSCO Tech Support : 800-                    303-751-6277 x138
                    dlapierre@ebscohost.com                                     758-5995                                     (800) 397-1552 ext. 138                         Training and Tutorials:
                    http://ebscohost.com                                        email: eptech@ebscohost.com                  ccook@bcr.org                                   http://support.epnet.com
                    Charlene Sciamanna
Elsevier
                    Elsevier Engineering Information Inc.
(Compendex and
                    212-633-3818
Inspec)
                    c.sciamanna@elsevier.com                                    Same                                         Same
                    Samantha Hobbs                                              Samantha Hobbs                               Samantha Hobbs
                    Account Sales Rep                                           Account Sales Rep                            Account Sales Rep
                    800-762-8182 (ext. 187                                      800-762-8182 (ext. 187                       800-762-8182 (ext. 187
                    shobbs@newsbank.com                                         shobbs@newsbank.com                          shobbs@newsbank.com
                    ---------------------------------------------------------   ------------------------------------------   ---------------------------------------------
Newsbank            Carla Meekins                                               Carla Meekins                                Carla Meekins
                    Account Sales Rep                                           Account Sales Rep                            Account Sales Rep
                    800-762-8182                                                800-762-8182                                 800-762-8182
                    cmeekins@newsbank.com                                       cmeekins@newsbank.com                        cmeekins@newsbank.com
                    Direct: 239-601-9081                                        Direct: 239-601-9081                         Direct: 239-601-9081

                                                                                OCLC Tech Support:
OCLC                Marisa Wood, MLIS, Solutions Coordinator -                  1-800-848-5800 or                            To BCR:
(Anthropology       BCR                                                         (614) 793-8682                               Marisa Wood, MLIS, Member
Plus)               Email: mwood@bcr.org                                        (6am-8pm M-F)                                Support Specialist - BCR 303-751-
                    Phone: 303-751-6277 or 800-397-1552 x112                    Email: support@oclc.com                      6277

                    4-year schools:
                    John Seguin, MLS
                    ProQuest Account Executive
                    785-542-9261 office 785-250-2413 cell
                    866.573.2937 (toll free)
ProQuest (All       john.seguin@proquest.com
databases except    ---------------------------
PsycInfo and        2-year schools:                                                                                                                                          ProQuest Customer
PsycArticles)       Pat Price                                                                                                To BCR:                                         Service
                    Rep for Kansas 2 yr academic/special market                 ProQuest Tech Support                        Chris Cook, MLIS,                               customer_service@il.proqu
                    libraries                                                   tsupport@il.proquest.com                     Product Support Specialist BCR                  est.com
                    pat.price@proquest.com                                      800-889-3358, option #1. 8AM-                303-751-6277 x138                               800-521-0600, ext. 2971, 8-
                    (800)521-0600 x4064                                         midnight EST, Mon-Sun                        (800) 397-1552 ext. 138                         6 EST, Monday – Friday
                                                                                                                             ccook@bcr.org

                                                                                                                                                                             ProQuest Customer
ProQuest                                                                                                                     John Seguin, MLS                                Service
PsycInfo and        John Seguin, MLS                                            ProQuest Tech Support                        ProQuest Account Executive                      customer_service@il.proqu
PsycArticles)       ProQuest Account Executive                                  tsupport@il.proquest.com                     785-542-9261 office 785-250-2413                est.com
                    785-542-9261 office 785-250-2413 cell                       800-889-3358, option #1. 8AM-                cell                                            800-521-0600, ext. 2971, 8-
                    866.573.2937 (toll free)                                    midnight EST, Mon-Sun                        866.573.2937 (toll free)                        6 EST, Monday – Friday
                    john.seguin@proquest.com                                                                                 john.seguin@proquest.com

                                                                                                               To BCR:
                                                                                                               Chris Cook, MLIS,
Oxford University
                    Deb Farinella Network and Consortia Account                 OUP, Customer Support - Online Product Support Specialist BCR
Press (Grove)
                    Manager, Oxford Press                                       Products                       303-751-6277 x138
                    debbie.farinella@oup.com                                    email: oxfordonline@oup.com    (800) 397-1552 ext. 138
                    800-316-6942 voice                                          Phone: 800-334-4249 ext.6484 ccook@bcr.org
                                                                                                               University of Kansas Libraries
U.S. Dept of
                    Donna Moore 202-482-1986                                                                   Lois Bauer
Commerce (Stat
                    donna.moore@esa.doc.gov or                                                                 lbauer@ku.edu
USA)
                    'statmail@esa.doc.gov'                                      Same                           785-864-8885
                                        RLDC Vendor Contact Information
                                               as of 7-21-2009


    Vendor                  Sales Rep                   Tech Support                     Billing Questions                    Other


                                                                                   To BCR:
                                                                                   Chris Cook, MLIS,
Wilson
                                                Support services:                  Product Support Specialist BCR
(OmniMega)
             Bob McIntosh                       (800) 367-6770 (toll-free)         303-751-6277 x138                Product support website:
             bmcintosh@hwwilson.com             All support services are available (800) 397-1552 ext. 138          http://www.hwwilson.com/p
             800-367-6770 x2402                 24/7/365.                          ccook@bcr.org                    roductsupport/psupport.htm

				
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