JobProfile0118 Air Cabin Crew by 4A83AJ

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									Air Cabin Crew

   The Work
   As an air cabin crew member (also called a flight attendant) you would play an important
   part in making sure your airline passengers have a comfortable, safe and pleasant flight.

   Before a flight you would:

       attend a briefing about the flight and schedule
       check that there are enough supplies and that emergency equipment is working
        properly
       greet passengers and direct them to their seats
       demonstrate emergency equipment and procedures.


   During a flight you would:

       make sure passengers are comfortable and deal with any requests
       serve food and drinks and sell duty-free goods
       make announcements for the pilot
       reassure passengers in the event of an emergency, and make sure that they follow
        safety procedures.


   At the end of a flight you would:

       make sure passengers leave the plane safely with all hand luggage
       fill in a written flight report recording any unusual incidents
       add up and record food and drink orders and duty-free sales.


   Between flights, you may have some spare time to relax and explore the destination,
   depending on your aircraft's turnaround time.

   Entry Requirements
   Entry requirements can vary between airlines so you should check with them directly, but
   in general you will need to be able to show a good standard of basic maths and English.
   Some airlines may ask for GCSEs (grades A-C) in maths and English, or equivalent
   qualifications.

   You will also need:

       a good level of fitness, normal colour vision and good eyesight
       the ability to swim at least 25 metres
       a smart appearance
       a valid passport which allows you to travel anywhere in the world.
You should not have any visible tattoos or body piercings.

You must be over 18 to work as a member of an air cabin crew (some airlines set the
minimum entry age at 21). Height and weight requirements also vary between airlines, so
you should check with them.

Some airlines look for cabin crew who can speak a second language. Previous
experience in customer service is also helpful, and nursing, or hotel and catering
experience may be particularly useful.

Although not essential, there are several college courses that could help you develop
useful skills for this career. These include:

   BTEC Level 2 Certificate in Preparation for Air Cabin Crew Service
   City & Guilds Level 2 Certificate/Diploma in Air Cabin Crew (New Entrants)
   EMTA Awards (EAL) Certificate in Air Cabin Crewing Level 2
   NCFE Level 2 Certificate for Airline Cabin Crew.


Check with local colleges for more information.

Hours
You would work shifts that include weekends, nights and bank holidays. The amount of
time you would spend away from home would vary depending on your flight routes.

The work could be demanding, as you would spend a lot of time on your feet and work in
confined spaces like the kitchen galley. Bad weather could make flying conditions
uncomfortable.

You would be expected to be well groomed and your company would provide you with a
uniform.

Skills and Knowledge


   excellent 'people skills'
   a confident and friendly manner
   tact and diplomacy
   a polite but firm approach when dealing with difficult customers
   a clear speaking voice
   the ability to work as part of a team
   calmness under pressure and in emergencies
   sensitivity towards people who are anxious or upset
   good maths skills for handling cash, including foreign currency.
Training and Development
Once you start work your airline would provide a programme of training. This would
usually last between four and six weeks and cover:

    security, customs and immigration regulations
    safety and emergency procedures
    first aid
    customer relations and passenger care
    currency exchange
    food preparation and service and galley management
    personal grooming.


After basic training you would normally have to pass a probationary period of three to six
months, during which your performance would be checked by trainers or senior crew. You
would have to pass regular exams to test your knowledge of safety and emergency
procedures, and to make sure you meet official first aid requirements.

You could also work towards NVQ levels 2 and 3 in Aviation Operations in the Air (Cabin
Crew) offered by EMTA Awards (EAL) and City & Guilds.

More Information
GoSkills

Concorde House

Trinity Park

Solihull

Birmingham

B37 7UQ

Tel: 0121 635 5520

www.goskills.org

NCFE

www.ncfe.org.uk

Royal Aeronautical Society

4 Hamilton Place

London
W1J 7BQ

Tel: 020 7670 4300

www.raes.org.uk

City & Guilds

1 Giltspur Street

London

EC1A 9DD

Tel: 0844 543 0000

www.cityandguilds.com

Edexcel

www.edexcel.com

EMTA Awards Ltd (EAL)

Customer Services

SEMTA House

14 Upton Road

Watford

Hertfordshire

WD18 0JT

Tel: 0870 240 6889

www.eal.org.uk

Opportunities
Competition for places with airlines is strong. You will usually need to live within an hour's
travelling time to the airport where you are based. You could also be based overseas, as
part of international cabin crew with a British airline.

You can find jobs online, in the local press and by contacting airlines directly. For a list of
member airlines, see the International Air Transport Association website (under the
'membership' section).

    International Air Transport Association
With experience, you could be promoted to senior cabin crew member, or transfer to
ground-based roles with an airline.

Income


    Starting salaries can be between £12,000 and £14,000 a year.
    With experience, this rises to between £15,000 and £21,000.
    Senior crew can earn up to £25,000 a year.


Overtime and flight allowances can increase salaries.

Figures are intended as a guideline only.

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