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The Transmitter
Published Exclusively for EMERgency24, Inc. Dealers www.emergency24.com Winter 2009
Alarm Dealers can Designing and Building a UL Central
Earn Nine Percent Station with In-House Engineers
More Each Year
After more than four decades of We chose 999 E. Touhy in Des Plaines,
When a security professional plants operations in Chicago, EMERgency24 IL, for a number of reasons — primarily
Bookmark it today! their own flag and opens shop, one will soon receive the first alarm signals for its robustness and ability to house
of the most common goals is to build at its new cutting-edge central station our operations. Secondly, it's a great
and other industry stakeholders. a subscriber base to produce a that will serve alarm dealers' needs for location with several options for public
site is a one-stop depot for security dealers, installers reliable source of recurring revenue decades to come. transportation and its proximity to both
news and events that affect your business. This blog through monitored accounts. Baird Larson, Vice President and business and personal services is one of
Ideally, this constant cash flow pays Director of Technology for EM24, said the best in the Chicagoland area.
the rent, covers payroll/insurance
EM24 is populating this site with the latest industry
the christening of the new Underwriters Once we secured space, the foremost
and stocks the service vehicle with Laboratories-listed central station at 999 requirements were to design a central
salable product to generate even
Bookmark www.emergency24.com/blogs
E. Touhy in Des Plaines, IL, will be the station to satisfy our business needs and
more revenue down the road. culmination of years of planning and code requirements while minimizing
Once a company gets into the months of action by his team of multi- environmental impact. That was a stated
Your FREE Industry Resource
comfortable zone where the ledgers disciplined staff engineers. objective — to be the most efficient
show all black, there is opportunity "The new EMERgency24 central station central station possible.
to squeeze out even more revenue is unique in that our engineering staff The next step was to create a space plan
with the same number of accounts designed and installed the operations to satisfy UL 827 Central-Station Alarm
by paying EM24 monitoring fees and data center infrastructure, meaning Services and design components
annually instead of quarterly.
the servers, telephony and data compliant with UL 1981 Central-Station
Here's how it works. EM24 offers equipment ... the hardware we use to run Automation Systems. However,
two payment schedules — quarterly our operations. Using our in-house throughout the 15,000 square feet that is
and annual. For the former, a dealer engineers gave us ultimate control over EM24 space, we went above and beyond
pays for three months at a time for the end product and intimate knowledge all prevailing building and industry
all active accounts. A dealer set up to of the infrastructure, which allows us standards because there were many other
pay annually, however, is only tremendous flexibility for the future," considerations like functionality,
responsible for 11 months of service Larson explained. "The central station occupant comfort and the marketing
for the year. That means EM24 was purpose-built to enhance several aspect of this facility. Once we had our
dealers earn an extra nine percent aspects of EMERgency24's internal and internal space plan finalized, an
from their revenue stream by paying customer-facing operations. The Underwriters Laboratories inspector
the sum up front. This adds up to a enhancements cover a wide range of performed a site visit to confirm our
significant sum. Below is a payment areas, each with a focus on increasing understanding of prevailing codes. I
comparison using 150 accounts with operational efficiency, flexibility and showed him the layout and we went
3 to 18 conditions. accommodating future growth." over the space perimeter together. This
Quarterly Plan
150 accounts X $6.25 a month Below is a narrative by Larson was an important step because we
explaining the planning and process to needed the UL opinion in writing before
= $2,812.50 per Q we could have an architect proceed with
X 4 = $11,250 build a UL central station in this manner.
Annual Plan
our broad-stroke space plan.
Setting Goals
150 accounts X $6.25 X 11 Dealing with Telephony
To tackle a project of this magnitude, the
= $10,312.50 first step was to set our goals then find From the day this project came about, I
Annual Savings: $937.50 the best location to help facilitate these. (Continued on Page 3)
Ph.: 800.800.3624/info@emergency24.com
999 E. Touhy, Suite 500, Des Plaines, IL 60018 Visit www.emergency24.com/blogs/
EMERgency 24, Inc. for the latest security industry news!
Fight Verified Response Total Connect Lets You Offer Smart (Continued from Page 1: New Energy Efficient Central Station)
Policies Locally for the Home Capabilities to Subscribers Today knew the biggest challenge we faced was moving telephony It's dramatic — the layout focuses on security and the
and the related services because we are dependent on several seriousness of the task at hand. We set it up amphitheater-
Safety of Your Subscribers Honeywell’s Total Connect, the browser or by sending an SMS external carriers to deliver signals. style using a tiered and raised cement floor grid system. All
leading remote service for text message. monitors face forward with the focal point being a video wall
Alarm dealers should involve themselves in local This obstacle would have existed regardless if we built a new
security systems, provides your Receive alerts — such as that shows data like calls in the cue, weather updates and
government and take every opportunity they have central station at the old Chicago location or if we leased
customers with PC and portable when a child arrives home safely national signal trends — we're building an interactive map for
to protect their customers by warning municipal space elsewhere, so that didn't factor into our decision to
remote control, e-mail advisories from school — through any text the video wall now. Using standard video components tied to
leaders about the dangers of a policy known as relocate. It would have been a little easier to build in Chicago
and video services to enable messaging device. our systems gives us ultimate flexibility to show whatever we
verified response whereby law enforcement advanced smart home services. because we moved out of one rate center to another — from
Receive video images from want. We can display as one screen or use all of them as
officers only respond to an alarm after visual Chicago's 773 area code to Des Plaines' 847.
Honeywell’s Total Connect is the exterior or interior of the independent monitors to direct the monitors' attention to the
confirmation that a crime is in progress. We needed to have a different type of service and receive
ideal for property owners who property on a cell phone. This is most pertinent information at any given time.
Verified response is a controversial policy that was need critical alarm system perfect for subscribers to keep an permission to terminate 773 numbers in an 847 rate center
implemented is some communities as a way to cut even though the actual telephone numbers don't matter any There is a command center in back from which management
information instantly. Whether at eye on workers entering/leaving
down on false alarm dispatches. However, because more. But since the telephony equipment is located in a and supervisors can see everything. The orientation of the
home or out of the country, Total a protected property.
criminals knew the police were not coming, crime different area, the carriers had to find a way to communicate central station adds to its security too. No one can enter
Connect lets subscribers utilize Instant notification of activity
rose in those areas, most notably in Dallas where with their own LECs, or Local Exchanges, from the long unseen as everyone faces the door up front. We implemented
the Internet, PDAs, cell phones in specific property zones,
the law was scrapped after only a year. distance carrier. We had to resolve this issue with multiple other security measures like access control redundancy with
and other Web-enabled devices to including opening/closing of
carriers for redundancy purposes and to ensure the operation biometrics, plus you have to go through several locked doors
A much more effective policy to reduce false control their security system, doors, when the security system
of ancillary services. The underlying factor for all telephony to get to the central station. On top of that, we have video
alarms is called Enhanced Call Verification receive information remotely and was armed or disarmed or if an
issues, of course, is that we cannot be down for one second. surveillance everywhere. This is very secure space designed
(ECV), which is the foundation of the Model be notified of alarm events. Plus, office, gun safe or liquor cabinet
Underwriters Laboratories central stations do not have the for optimum functionality.
Alarm Ordinance developed by the Security the Total Connect Video Services were opened, for example.
Industry Alarm Coalition. ECV requires central- option allows them to keep a To learn more about the benefits luxury of shutting off services to move. We must be live 100 Functionality was the primary goal for each work station that
station monitors to attempt to verify the alarm close eye on protected property of the Total Connect service and percent of the time. has three computer screens and lots of space to work. The
activation by making a minimum of two phone from any remote location with to take advantage of maturing Engineering Redundancies stations are solid-steel construction and other materials that
calls to two different telephone numbers before Internet access. smart home technologies to An entirely separate but simultaneous action to the will hold up for 24-hour use. We also have upright stations
dispatching law enforcement. Total Connect from Honeywell protect your customers’ homes, architectural stage was the engineering process for electrical for monitors who prefer to stand, and soon, we will
The first alarm-verification call is to the location allows subscribers to: businesses or vacation properties, power, back-up power, mechanical and life-safety systems. experiment with three treadmill stations for staff members to
Control their alarm system via a visit the Total Connect website or When we moved to 999 E. Touhy, there was an existing get exercise during their shift. Those will run at just one mile
where the alarm originated. If contact with a
virtual keypad using any PC call the EM24 Sales Department. 5,000-amp common feed, but we needed isolated power so per hour, so it will not impact breathing or speaking clarity
person is not made, a second call is placed to a
not to be affected by other electrical systems serving the whatsoever.
different phone number. The secondary number,
best practices dictate, should be to a telephone that
Remind Subscribers of the Importance remaining 140,000 square feet in the building. For monitor comfort, each station is equipped with forced air
is answered at all hours, preferably a cell phone of Inspections and Maintenance Each Year Once isolated and after the main switchgear was retrofitted to ducts so everyone can control their environment. That ties
of a decision maker who is authorized to request Most manufacturers recommend annual testing of security equipment. accommodate two 275-KW power supplies, we brought the into the key component of the entire operation — the people.
or bypass emergency response. One way to increase your revenue stream is to send a reminder about the power up to a utility room that we built on the 5th floor. We The objective and focus of the new central station was to
Available to alarm-system owners even in areas need for maintenance on the anniversary of each installation. Sell your then routed it back to ground level and trenched the parking create an atmosphere where people perform to their highest
that do not require it, ECV service is an excellent expertise and explain that only professionals have the knowledge to: lot to connect twin 275-KW generators. The end result is that level. As such, allowing monitors to have environmental
way to guard against municipal fines for false we have an N+1 electrical system meaning the configuration control is important because they are considered components
Calibrate sensors per specifications using approved testing methods.
dispatches. has at least one independent backup for each component to of the system. At EMERgency24, we believe our monitors are
Only pros know product failure modes and re-installation techniques.
ensure system functionality in the event of a component the most important part of the entire system.
Shots Fired When Owner Tries to Verify Simulate inputs, test sirens and put each component under test.
On a recent afternoon, an alarm system owner Set sensitivity, which demands a full understanding of fire detection
failure. However, we did something unique to accomplish this
— we separated the power so it doesn't all go to one circuit,
Validation Packages Sent Only
was playing golf when he heard a security alarm theory and intended use of the equipment.
coming from his home across the fairway. The instead, there are four different panels so that any one circuit By Request After the New Year
Coordinate with central station or local authorities to test sensors that
man and his playing partner decided to check the can go and not affect the system. Dealers must use EM24 change request forms now
will generate alarm signals.
home and saw that it had been ransacked before The HVAC system consists of three 7.5-ton units directly To maintain the highest level
Remind your customers that to ensure their system operates at peak
catching a glimpse of an intruder. The burglar above us on the rooftop: two to support the load on extreme- of control over account data
condition throughout its lifecycle, annual preventative maintenance is
fired the homeowner’s .357 magnum at the pair critical because even the best-designed alarm system can be rendered temperature days and one as an alternate. It has an interesting entry, alarm dealers should
as he fled. The spent round was found resting on ineffective if it is improperly maintained or neglected. failover with a controlled damper system that automatically get in the habit of using
the swimming pool cover, but the intruder was switches to run one or multiple units as needed. To protect the EMERgency24 data entry
nowhere in sight at the time, but was later caught. Mobile Access to Ursecure.com for End Users data center and meet redundancy needs, we also installed two forms.
Looking back on it all, the homeowner says he’d Alarm dealers should let their subscribers know they now can manage state-of-the-art 10-ton cooling units that sit on top of our To encourage the use, as of
done just about all he could to secure his property their alarm system by visiting https://future.wwz.com/ppc/ via mobile raised floors. Basically, we are N+1 for all critical systems, January 1, 2010, validation
and believes when it comes down to it, a man has Internet devices such as a cell phone or personal digital assistant. even our receivers. packages for changes will
a right to defend his home. Still, next time he will The same login info and dealer-defined restrictions for each user The Central Station only be sent at the dealers
let law enforcement check out an alarm. “I think automatically apply to mobile www.URSecure.com users. The central station is configured with large, multi-functional request if non-EM24 forms
I’ll call 9-1-1 and let the sheriff’s officers check Subscribers with access to www.URSecure.com need only their smart stations designed for ergonomics and user efficiency. are used. Please understand
the home out first.” he said. “Doing it myself Account Number, Access Code, Phone Number and e-mail address to There is also ample room and wiring in place to allow us to that EM24 alarm dealers will account data using the Secure
was not my best decision.” their pocket PC to login. increase capacity any time we want. still be able to check all Services website.
