Appendix A, February 2005 Cabinet Report
SMDC Year to date
Reporting Target Oct Nov Dec Trend v Current Full Year Performance Commentary from Head of
Indicator Officer Ref 03/04 Q1 Result Q2 Result Q3 Result Result
Interval 2004/5 Result Result Result Qtr2 Status Forecast Service
Result (Dec 2004)
Unable to achieve Award on Silk Street car
% of Car Park spaces park because of new guidelines From
covered by Secured by
Design status
Build
Control
Local
Indicator
Quarterly 6% 10% N/A N/A N/A 6% 6% 6% 6%
F L Miss Target British Parking Association which make it
financially prohibitive to gain status on Silk
Street (as was originally intended)
It is probable that by the end of the year,
% of standard searches
carried out in 10 working
days
Customer
Services
BVPI 179 Quarterly 100% 100% 100% N/A N/A 100.0% 99.8% 100.0% 99.9%
C L Miss target
recording in % terms will mean that there is
an insignificant difference between actual
and target.
In order to achieve this target it is necessary
to procure a computer system capable of
appropriate integration with existing LPG
and GIS systems. To date this has proved
Allow community's to
difficult given the need to also ensure the
make electronic
applications in respect of
Customer Local
Services Indicator
Quarterly N/A
September
2004
N/A N/A N/A
See See
Comments Comments
See
Comments
See
Comments
N/A
L Miss target operational efficiency of the said systems.
Given the demands on IT projects it has
land searches
been thought appropriate to delay this
project until the first quarter of 2005 in order
that resources can be refocused at that time
on meeting the necessary requirements.
Due to demands from other areas within the
Service area , notably Licensing, it has not
been possible to undertake the preliminary
work necessary to secure ISO 9000. Given
the budgetary constraints foreseen as
Seek ISO 9002 See
accreditation in Land
Charges section
Customer Local
Services Indicator
Quarterly N/A
December
2004
N/A N/A N/A
See See
Comments Comments
See
Comments
See
Comments
Comment
s
L Miss target
arising over the next and subsequent
financial years it has also been questioned
whether the costs of certification are
justified as the adoption of NLIS 3 will
allow appropriate QA to be attained via
another avenue. On this basis the pursuit of
ISO 9000 is no longer seen as a priority.
The audited result for 03/04 was 70%, not
78% as originally reported. Areas not
complying with guidance for this indicator
have been identified for attention this year
Score against a checklist Environm
of environmental
health/trading standards
ent
Services
BVPI 166 Bi Annual 70% 80% N/A N/A N/A N/A 70% 70% 70%
F L Hit Target
to achieve the target. Chief Exec recently
(19/11) e-mailed HofS regarding this and
the areas needing attention to bridge the
10% gap between current performance and
target have been identified. The full year
target is expected to be achieved.
Page 1 of 7 Produced 11/29/2011
Appendix A, February 2005 Cabinet Report
SMDC Year to date
Reporting Target Oct Nov Dec Trend v Current Full Year Performance Commentary from Head of
Indicator Officer Ref 03/04 Q1 Result Q2 Result Q3 Result Result
Interval 2004/5 Result Result Result Qtr2 Status Forecast Service
Result (Dec 2004)
December tonnage's have improved
favourably providing best month so far, this
is due in part to the non collection of general
waste in last week of December due to
Christmas holidays. Restrictions on side
waste together with a publicity should
Environm increase tonnage recycled to help us meet
Household waste recycled ent
Services
BVPI 82
a
Monthly 12.66% 13% 13.09% 12.00% 15.42% 10.82% 10.83% 13.71% 11.61% C L Miss target this target. The closure of the garden
service will also positively impact on this PI.
Figures for November and December are
estimated at present, awaiting confirmation
from County Council and recycling
contractors. End of year figure will link to
BVPI 84 as the two PI's are linked (see
below).
Closure of garden service will positively
impact on this BVPI as shown by good Q3
result. Residual domestic waste is not
increasing but the element of recyclable
Environm
Kg of household waste
collected (per head)
ent
Services
BVPI 84 Monthly 391.45 370 35.63 36.47 24.89 120.27 114.75 98.93 340.89
C L Miss target
waste is. An O&S sub working group have
put forward a number of proposals to limit
the amount of domestic waste collected.
Figures for November and December are
estimated, awaiting confirmation from
County Council.
Environm The costs attributable to the industrial
Cost of waste collection
per household
ent
Services
BVPI 86 Bi Annual £44.37 £41.50 N/A N/A N/A N/A £19.93 N/A N/A N/A
L Miss target dispute will result in the target not being
achieved.
October 2004, the External Auditor asked
SMDC to amend 2003/04 outturn from 86%
to 84.82%. Applying the same calculation to
% of population served by Environm
a kerbside collection of
recyclable
ent
Services
BVPI 91 Quarterly 84.82% 87% N/A N/A N/A 86.6% 86.6% 86.6% 86.6%
F L Hit Target
2004/05 figures takes our result for this year
to 86.6%. Nevertheless we expect to hit
target, currently working with contractors to
increase number of properties served and
expect these will be given service by March.
Page 2 of 7 Produced 11/29/2011
Appendix A, February 2005 Cabinet Report
SMDC Year to date
Reporting Target Oct Nov Dec Trend v Current Full Year Performance Commentary from Head of
Indicator Officer Ref 03/04 Q1 Result Q2 Result Q3 Result Result
Interval 2004/5 Result Result Result Qtr2 Status Forecast Service
Result (Dec 2004)
High visibility enforcement has ensured that
more people clear up after their dogs.
Original intention behind this measure was
Environm
Enforce Spot Fines for
dog fouling
ent
Services
Local
Indicator
Quarterly 14 14 or more N/A N/A N/A 0 0 0 0
F L Miss target
to target this aspect of anti social behaviour
by deploying a high visibility deterrent.
Work is now targeted on identified
households and individuals who allow their
dogs to roam unaccompanied fouling at will.
Responses from businesses have been
Environm See
Introduce Food Safety
forums
ent
Services
Local
Indicator
Quarterly N/A
January
2005
N/A N/A N/A
See See
Comments Comments
See
Comments
See
Comments
Comment
s
L Miss Target
collated and the first meeting to identify
common issues will take place during
quarter 4
Introduce new waste High Peak Borough Council entered into a
Environm See
collection vehicle (in
conjunction with High
ent
Services
Local
Indicator
Quarterly N/A
September
2004
N/A N/A N/A
See See
Comments Comments
See
Comments
See
Comments
Comment
s
L Miss target
North Derbyshire only partnership, and
withdrew their proposals to develop a joint
Peak) collection service.
100% is an aspirational target set by
Invoices paid within 30
days
Finance BVPI 8 Monthly 99.43% 100% 99.39% 99.62% 99.05% 99.31% 99.20% 99.05% 99.05%
D L Miss target Government. SMDC is in top quartile for all
Districts.
See Awaiting implementation of new Council
Implement paperless
Direct Debit
Finance
Local
Indicator
Quarterly N/A
March
2005
N/A N/A N/A
See See
Comments Comments
See
Comments
See
Comments
Comment
s
L Miss Target Tax system, Revised target date is May
2005
This was due to be a joint exercise with the
I.T. consortium but has now been
Review provision of Bailiff See
Services, incorporating the
tendering process
Finance
Local
Indicator
Quarterly N/A
November
2004
N/A N/A N/A
See See
Comments Comments
See
Comments
See
Comments
Comment
s
L Miss target
postponed (not considered a high priority).
The exercise will now be undertaken in-
house and has commenced. The revised
target date is April 05.
Page 3 of 7 Produced 11/29/2011
Appendix A, February 2005 Cabinet Report
SMDC Year to date
Reporting Target Oct Nov Dec Trend v Current Full Year Performance Commentary from Head of
Indicator Officer Ref 03/04 Q1 Result Q2 Result Q3 Result Result
Interval 2004/5 Result Result Result Qtr2 Status Forecast Service
Result (Dec 2004)
Significant drop in turnover of Moorlands
The average length of
unintentional stay in B & B
accommodation (Weeks)
Housing BVPI 183
Services (I)
Quarterly 0 0 N/A N/A N/A 0 0 2 0.7
D L Miss target
Housing stock / insufficient nominations has
caused blockage in hostel accommodation
and delays in permanent rehousing.
Significant drop in turnover of Moorlands
The average length of stay
in hostel accommodation
(Weeks)
Housing BVPI 183
Services (ii)
Quarterly 7 wks 4.1 N/A N/A N/A 7 8.6 6.3 7.3
C L Miss target
Housing stock compared to last year has
delayed move on from hostel
accommodation.
Proportion of unfit private Performance is slightly weaker than
sector dwellings made fit
or demolished as result of
Housing
Services
BVPI 62 Quarterly 3.8% 4.5% N/A N/A N/A 0.5% 0.60% 2.80% 2.80%
D L Hit Target
corresponding period of previous year
(3.44%). Housing Standards staff
SMDC action concentrating on this Q4
Will have to refer and close a further 80
Housing Benefit Security:-
Fraud Referrals to meet this target, by the
The number of fraud
investigations, per 1,000
Housing
Services
BVPI 76
(iii)
Quarterly 45 45 N/A N/A N/A 11 16 35 21
C L Hit Target end of the next quarter. This will be a
difficult target to reach but plans are in
caseload
progress to prioritise this area of work.
Average time to process
new benefit claims
Housing
Services
BVPI 78
a
Monthly 31 30 33 28 29 33 30 30 31
F L Hit Target Forecasting to hit target
Stretch target is achievable though
Average time for improvement will be needed over final
processing changes of
circumstance
Housing
Services
BVPI 78
b
Monthly 11.63 7 9 8 6 9 8 8 8
F L TBD quarter of year. December result was best
this year so renewed focus in this area is
clearly working.
Measured on a cumulative basis.
Performance is approx. 12% weaker than
% of recoverable corresponding period of previous year.
overpayments (excluding
Council Tax Benefit)
Housing
Services
BVPI 79
b
Monthly 44.56% 42% 23% 26% 28% 13% 22% 28% 28%
D L Miss target
Working with other sections (e.g. Recovery)
to target oldest debt first, as debt is
recovered accumulative from April 2000. Have started
a programme of agreed write off, which will
improve performance
Page 4 of 7 Produced 11/29/2011
Appendix A, February 2005 Cabinet Report
SMDC Year to date
Reporting Target Oct Nov Dec Trend v Current Full Year Performance Commentary from Head of
Indicator Officer Ref 03/04 Q1 Result Q2 Result Q3 Result Result
Interval 2004/5 Result Result Result Qtr2 Status Forecast Service
Result (Dec 2004)
See
Deploy document imaging
system
Housing
Services
Local
Indicator
Quarterly N/A
March
2005
N/A N/A N/A
See See
Comments Comments
See
Comments
See
Comments
Comment
s
L Miss Target
Procurement process timetable will take this
project to final tender stage in Q1 2005-6.
Implement new Housing & See Revised implementation date of end of
Council Tax Benefits IT
system
Housing
Services
Local
Indicator
Quarterly N/A June 2004 N/A N/A N/A
See See
Comments Comments
See
Comments
See
Comments
Comment
s
L Miss target financial year. Test programme updated and
currently being actioned.
Human
The percentage of top 5%
earners that are women
Resource
s
BVPI 11
a
Quarterly 14.30% 20% N/A N/A N/A 18% 14% 14% 15%
F L Miss target
Achievement of target is dependant upon
vacancies arising.
Achievement of target is dependant upon
number of vacancies. Appropriate training
The percentage of top 5%
Human courses and succession plans are being
of earners from black and
minority ethnic
communities
Resource
s
BVPI 11
b
Quarterly 0.00% 0.80% N/A N/A N/A 0% 0% 0% 0%
F L Miss target developed and adverts now placed at
communal areas e.g. places of worship for
diverse groups. We are not expecting to hit
this target.
Unfortunately, due to a number of
The % of employees Human
retiring early (excluding ill- Resource
health retirements) s
BVPI 14 Quarterly 0.00% 0.20% N/A N/A N/A 0.30% 0.60% 0.00% 0.30% C L Miss target
redundancies and consequent early
retirements of employees over the age of
50, this target will not be achieved.
Human
The Equality Standard to
which SMDC conforms
Resource BVPI 2 a Bi Annual
s
1 2 N/A N/A N/A N/A 1 1 1
F L Hit Target
Equality needs assessment training now
completed. Expect to hit target.
67% result agreed with auditor.
Approaches to this issue comply with
Human
Promotion of Race
Equality
Resource
s
BVPI 2b Bi Annual 67% 89% N/A N/A N/A N/A 67% 67% 67%
F L Hit Target
highest standards. Some issues remain
regarding how approaches are delivered
and resolving these will be the focus, and
will aid achievement of target.
Page 5 of 7 Produced 11/29/2011
Appendix A, February 2005 Cabinet Report
SMDC Year to date
Reporting Target Oct Nov Dec Trend v Current Full Year Performance Commentary from Head of
Indicator Officer Ref 03/04 Q1 Result Q2 Result Q3 Result Result
Interval 2004/5 Result Result Result Qtr2 Status Forecast Service
Result (Dec 2004)
Few appeals received relative to overall
% of appeals allowed application numbers. Outcome in hands of
None
against SMDCs decision
to refuse planning
applications
Planning BV 204 Quarterly 29% 22% determin
ed
100% 29% 27% 20% 23% 29%
D L TBD
Planning Inspectorate. Constant monitoring
of quality of decisions in order to maximise
chance of success. Still possibile to hit this
target.
2003/04 outturn was amended by Budget
Manager (from £10.70) to reflect additional
costs not previously accounted for. In light
of this 50p increase, Head of Service needs
to reconsider 2004/05 target. Costs of £5.99
Cost of the Planning
Service
Planning
Local
Indicator
Quarterly £11.17 £10.50 N/A N/A N/A £2.92 £5.99 Not Supplied TBD TBD
L Miss target
at half way point indicate full year target of
£10.50 will not be achieved and an outurn
towards £12 is more likely. None of these
costs take into account income, which is up
considerably on previous year. Q1 and Q2
figures are cumulative. Awaitng Q3 figures.
Expected by end of January
Bad weather impacted on Q2, unlikely to hit
Market occupancy levels
(Leek, Wednesday
outdoor)
Property
Local
Indicator
Quarterly 77% 78% N/A N/A N/A 80% 76% 72% 76%
D L Miss Target
target. January Cabinet paper
recommended "Festival of Local food"
initiative.
Access and signage are key areas of
improvement and will be focus of
improvement activity, and will clearly be
Customer satisfaction with Regenerat Local
TIC ion Indicator
Bi Annual 90% 95% N/A N/A N/A N/A 90% N/A 90%
F L TBD helped through refurbishment of TIC. In the
meantime, with a Q2 result of 90%, there
has to be some doubt as to whether 95%
target can be achieved.
Results represent less enquiries than the
previous year. Increased partnership work
has resulted in using a central agency / tel
no for processing all advertising enquiries.
Number of Tourist
Information enquiries
Regenerat Local
ion Indicator
Quarterly 107,500 113K N/A N/A N/A 30,442 31,076 22,503 84,021 D L Miss target
This has meant that individual TICs are
handling less tel/written enqs direct. This
quarter web visits to the Peak District site
have been included on an apportionment
basis. Also the footfall ( people through the
door) has shown an upturn on Q3 last year
Page 6 of 7 Produced 11/29/2011
Appendix A, February 2005 Cabinet Report
SMDC Year to date
Reporting Target Oct Nov Dec Trend v Current Full Year Performance Commentary from Head of
Indicator Officer Ref 03/04 Q1 Result Q2 Result Q3 Result Result
Interval 2004/5 Result Result Result Qtr2 Status Forecast Service
Result (Dec 2004)
Action is to be completed but not to
timescales originally envisaged. This is
Publish an area action linked to Biddulph Housing Market Renewal
plan for Biddulph Town
Centre
Regenerat Local
ion Indicator
Quarterly N/A
September
2004
N/A N/A N/A
See See
Comments Comments
See
Comments
See
Comments
N/A
L Miss target programme and is now embedded into the
Local Development Framework. Planning
proposals being developed during early part
2005.
The review process is resulting in the
drafting of a more detailed strategy. The
See
Complete a full review of
the Community Strategy
Strategy BVPI 1 b Annual X Sep-04 N/A N/A N/A N/A N/A N/A
See
Comments
Comment
s
L Miss Target
LSP has approved a revised draft for three
of the Community Strategy ambitions with a
further three parts to be approved in March
2005.
Violent crimes by a On the increase nationally. Year on year, a
stranger (per 1,000
population)
Strategy
BVPI 127
a1
Monthly 3.86 3.06 0.25 0.32 0.17 0.81 0.97 0.74 2.53
C L Miss target 15% decrease in Moorlands. Likely to be a
multi-agency priority for next year.
On the increase nationally. For Moorlands,
Violent crimes in a public
place (per 1,000
population)
Strategy
BVPI 127
b1
Monthly 7.61 7.43 0.6 0.61 0.72 2.14 1.52 1.99 5.64
D L Miss target
2004/05 figures are similar to previous year.
Likely to be a multi-agency priority for next
year.
Violent crime is currently high nationally.
Moorlands levels are similar to last year.
With several Police operations in place
including Section 30's, Operation Flock &
Violent crimes in Operation Gamin - all with multi agency
connection with licensed
premises (per 1,000
Strategy
BVPI 127
c1
Monthly 2.05 1.55 0.07 0.18 0.34 0.53 0.38 0.62 1.52
D L Miss target
support through the locality meetings. It is
hoped the Alcohol Exclusion Zones will
population) assist in reducing the number of alcohol
related incidents. Proposal for A. E. Zones
for Leek, Biddulph, Cheadle, Forsbrook,
Werrington and Cheddleton. Subject to
approval will be in place April 2005.
Violent crimes committed
under the influence (per
1,000 population)
Strategy
BVPI 127
d1
Monthly 5.6 3.56 0.44 0.50 0.42 1.36 0.94 1.38 3.63 D L Miss target As above.
Although target date has been missed,
Introduce new See
performance software
system
Strategy
Local
Indicator
Quarterly N/A
October
2004
N/A N/A N/A
See See
Comments Comments
See
Comments
See
Comments
Comment
s
L Miss target
activity will still be completed (January
Cabinet paper refers). Officer training
started mid Jan 2005.
Page 7 of 7 Produced 11/29/2011