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					  2008-09 Annual Report




College Technology Committee


      Phoenix College
2008-09 Annual Report

College Technology Committee

Phoenix College



The College Technology Committee is pleased to present this annual report, which
reflects its work from September of 2008 through May of 2009.

The report includes the following:



Mission Statement .............................................................................................. 1

Committee Membership ..................................................................................... 1

Alignment with Strategic Goals .......................................................................... 1

Committee Blueprint ........................................................................................... 2


Appendix: 2009-2012 Technology Plan............................................................. 4
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College Technology Committee


Mission Statement

       The College Technology Committee will support learning opportunities by
       developing and administering a college technology plan, which will maximize
       educational delivery and support an efficient learning environment.


Committee Membership

       Chambers, Kurt (Co-Chair)
       DeRose, Paul (Co-Chair)
       Beeson, Rose
       Davison, Mary
       Ellis, Kathleen
       Etchart, Martin
       Everingham, Darren
       Ho, Mike
       Jenkins, Beverly
       Larson, Symeon
       Little, Bret
       Lucas, Steve
       Poplin, Mike
       Ruiz, Irene
       Schindler, Karl


Alignment with Strategic Goals

As the committee worked towards the development of a college technology plan, its
work aligned with the following 2006-09 Strategic Goals and HLC Criterion:

Strategic Goal 1
      Anticipate, plan and implement technology changes to current infrastructure to
      maximize teaching and learning.

Strategic Goal 3
      Provide programs and services that meet the needs of our diverse community.

Strategic Goal 4
      Support continuous improvement of the learning environment and student
      success.

Strategic Goal 5
      Improve and expand physical learning environments to increase efficiency and
      enhance learning.

Strategic Goal 10
      Provide a positive, service oriented Phoenix College experience.
   2008-09 Annual Report                                                                       Page 2
   College Technology Committee

   Committee Blueprint

   Vision
   Phoenix College will be the premier provider of learning opportunities for our
   community to go far close to home.

   Mission
   Phoenix College delivers teaching and learning experiences that inspire the lifelong
   pursuit of educational, professional, and personal goals for our diverse urban community.



College Committee Name:                 College Technology Committee
Committee Chairs:                       Kurt Chambers & Paul DeRose____

Secretary:                              Donna Cole
Strategic Goal Link(s):            Goal #1, Goal #3, Goal, #4, Goal #5 and Goal #10
Committee’s work begins September, 2008 and ends May, 2009

   Committee Charge:
   The CTC develops a technology plan for the college, and makes recommendations to
   the administration on the management and direction of technology resources at Phoenix
   College.


   Scope of Committee’s Work:
   The CTC gathers data, assesses student and employee needs, and develops a
   technology plan for: technology funding, infrastructure, access to technology,
   instructional technology, web development, technology standards, and adequate
   staffing levels for technological support. The CTC will also provide recommendations
   related to technology implementation.


   Expected Outcomes:
   The CTC will develop and annually update a technology plan which will be provided to
   the college administration, as well as the broader campus community. The CTC will
   also publish assessment results and report on the progress of the plan implementation
   and the committee’s recommendations.


   Measures of Success (Data):
   The CTC drafted a technology plan for 2009-12. This plan was submitted to the
   Strategic Planning Committee, who approved the plan on May 11, 2009. The plan will
   be forwarded to PCLC, for approval, in the Fall of 2009.
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College Technology Committee




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College Technology Committee




                                   Phoenix College




                                  Technology Plan
                                      2009 - 2012


                         Prepared by: College Technology Committee



                     Kurt Chambers, Co-chair (Faculty, CTLT)
                     Paul DeRose, Co-chair (MAT, Administration)
                     Rose Beeson, (PSA, Technology Support)
                     Mary Davison, (PSA, Legal Studies)
                     Kathleen Ellis, (Faculty, Nursing)
                     Martin Etchart, (Faculty, English)
                     Darren Everingham, (MAT, Technology Support)
                     Mike Ho, (PSA, Student Life)
                     Beverly Jenkins, (Faculty, Business)
                     Symeon Larson, (MAT, Technology Support)
                     Bret Little, (Faculty, CASS)
                     Steve Lucas, (Faculty, Reading)
                     Mike Poplin, (MAT, Media Services)
                     Irene Ruiz, (MAT, Instructional Support Services)
                     Karl Schindler, (Faculty, Music)
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College Technology Committee




                                               Table of Contents
Contents
VISION ............................................................................................................................................. 7
MISSION .......................................................................................................................................... 7
MISSION GOALS .............................................................................................................................. 7
Strategic Planning Goals ................................................................................................................. 7
Executive Summary......................................................................................................................... 9
   Committee Charge ..................................................................... Error! Bookmark not defined.8
   Introduction ................................................................................................................................ 9
   Information Technology Vision ................................................................................................... 9
   Information Technology Guiding Principles.............................................................................. 10
   History ....................................................................................................................................... 10
   Stakeholder Participation ......................................................................................................... 12
   Methodology............................................................................................................................. 13
   Results – Information Gathering............................................................................................... 14
       Communication Issues .......................................................................................................... 14
       Classroom Technology Integration ....................................................................................... 15
       Access Issues ......................................................................................................................... 15
       Efficient and Effective Use of Technology ............................................................................ 16
       Security/Safety Technology Issues ....................................................................................... 17
       Staffing Needs ....................................................................................................................... 17
       Annual Plan Revision ............................................................................................................. 21
   Technology Goals ...................................................................................................................... 21
   Target Population ..................................................................................................................... 24
   Legend ....................................................................................................................................... 24
   Appendices................................................................................................................................ 25
       Appendix A ............................................................................................................................ 26
       Appendix B ............................................................................................................................ 28
       Appendix C ............................................................................................................................ 30
       Appendix D ............................................................................................................................ 33
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College Technology Committee

    Appendix E ............................................................................................................................ 40
    Appendix F ............................................................................................................................ 43
    Appendix G ............................................................................................................................ 45
    Appendix H ........................................................................... Error! Bookmark not defined.43
    Appendix I ............................................................................................................................. 48
    Appendix J ............................................................................................................................. 48
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College Technology Committee




VISION
Phoenix College will be the premier provider of learning opportunities for our community to go
far, close to home.

MISSION
Phoenix College delivers teaching and learning experiences that inspire the lifelong pursuit of
educational, professional, and personal goals for our diverse urban community.

MISSION GOALS
We support our mission through a rich tradition of:

   University Transfer Education

   General Education

   Workforce Development

   Developmental Education

   English as a Second Language

   Continuing and Community Education

   Community Partnerships

   Student Support Services

   Global Engagement

Strategic Planning Goals
Strategic Goals related to the Technology Plan.

Strategic Goal 1: Anticipate, plan and implement technology changes to current infrastructure
to maximize teaching and learning.

Strategic Goal 3: Explore and develop new programs and services to meet the needs of our
diverse community
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College Technology Committee

Strategic Goal 4: Provide excellent teaching and learning experiences supported by student
outcomes assessment and program review

Strategic Goal 5: Improve and expand physical learning environments to increase efficiency and
enhance learning.

Strategic Goal 10: Provide a positive, service oriented Phoenix College experience.
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College Technology Committee




Executive Summary


Committee Charge

Develop a comprehensive Technology Plan which will guide the use of technology in supporting
teaching and learning. Specifically, it was requested that the plan should address issues of
classroom technology, public and satellite lab usage, computer replacement plan, guide
technology purchases and address the need for increased wireless access.

Introduction

In 1999 a 3-year technology plan was approved and implemented at Phoenix College. In 2005,
as part of strategic planning at Phoenix College the Technology Committee (TC) proposed a 3-
year technology plan. The plan, although used to guide technology at Phoenix College, was
never formally approved. In Spring 2008, the College Technology Committee (CTC) was tasked
with developing a 3-year technology plan.

The methodology for developing the plan included conducting a SWOT analysis (see Appendix
A) in the CTC committee, surveying faculty/staff (See Appendix B) and students (See Appendix
C) regarding technology issues at Phoenix College, gathering data on lab usage, interviews with
Directors of Technology and staff at Estrella Mountain Community College, Mesa Community
College, Paradise Valley Community College, and Phoenix College. In addition, research was
conducted for other technology plans in place for community colleges around the United
States. The administration of Phoenix College also provided guidelines for the committee
charge.

The topics that were frequently mentioned as high priorities or significant challenges were
discussed at the CTC meeting. As a result of this process, several key topics where identified,
organized, and combined into 6 goals.

Based on these key topics, this plan was prepared and developed with the following guiding
principles which are the same principles developed in the proposed 2005 Technology Plan.

Information Technology Vision

The CTC will support learning opportunities by developing and administering a college
technology plan, which will maximize educational delivery and support an efficient learning
environment.
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College Technology Committee

Information Technology Guiding Principles

The Technology Plan will:

   Support the Phoenix College vision, mission, and strategic directions.

   Be driven by the needs of all stakeholder groups.

   Consider ease-of-use in the adoption of new technologies and strive for transparency.

   Increase efficiency, communication, and services for students, faculty, and staff.

   Foster instructional innovations and student success.

   Promote alternative modes of instruction and scheduling.

   Enhance formal and informal learning spaces at the college.

   Incorporate ideas from other colleges and professional organizations.

   Proactively recommend infrastructure upgrades and technological solutions.

   Provide ongoing training and support.

   Accommodate diverse learning needs.

   Be reviewed, evaluated, and revised annually by the College Technology Committee.

   Be funded to support academic and administrative needs and goals.

Using the guiding principles, the CTC developed a technology plan that will provide a brief
history as it relates to technology plans a Phoenix College, a list of stakeholders that had a part
in the development of the plan, the technology goals and sub goals, the action plans (See
Appendix D) for the technology plan, and appendices which document some of the data used in
developing the technology plan.

History

In 1999, a three year technology plan was adopted at Phoenix College. The plan provided
direction in the areas of server purchase, infrastructure needs, desktop purchase and
deployment, computer stations for student use, and internet access.

In 2003-2004, plans to develop a college technology plan were put on hold due to changes in
college strategic planning processes.
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College Technology Committee

In 2005, a technology plan was developed for Phoenix College which provided guidance in eight
key areas:

   Increase communication with all stakeholder groups and encourage participation to
       maximize use of available resources and enhance interaction among students, faculty,
       staff, and the community.

   Provide ubiquitous access to the Internet from all learning spaces at Phoenix College and
      maintain a robust LAN with redundant WAN links to the District Office in critical
      locations (e.g. labs, classrooms, library, and offices).

   Provide standardized technology enhanced classrooms and meeting rooms as needed for
      use by faculty, staff, and students.

   Provide technology to increase the safety and security for those who use the facilities at
      Phoenix College.

   Replace and/or upgrade existing technology throughout the college as needed.

   Provide technology to make administrative tasks more efficient.

   Enhance classroom instruction with appropriate integration of technology.

   Provide support to help students, faculty, and staff achieve their educational, professional,
      and personal goals.

Although the 2005 technology plan was developed, it was never officially approved. It did serve
as a guideline for technology at Phoenix College through the current semester. See Appendix E
for the technology accomplishments included through 2005.

In 2006, the Vice President of Administrative Services developed a Technology Team (TC)
consisting of the Directors of the Technology Support Group (TSG), Media, and Maintenance &
Operations. The purpose of the TC was to evaluate technology initiatives and requests to
determine that best way to support the technology and to identify possible additional costs
related to infrastructure and maintenance.

In the Spring 2008 semester, the President of Phoenix College, charged the CTC with the
development of a new three year technology plan. The CTC began the process of preparing for
the development of a new plan. Some of the actions of the committee were to review the 2005
plan, development of a new mission statement, SWOT analysis, and a list of “Accomplishments
from the 2005-09 (draft) Technology Plan” (see Appendix F).

In the Fall 2008 semester, the CTC began the process of gathering data to answer the following
questions:
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College Technology Committee

   What is the Phoenix College Administrations charge for this committee and for the
     technology plan?

   What technology plans are available at colleges within our district?

   What technology plans are available at community colleges within the United States?

   What are the needs of student, faculty, and staff?

   What are other colleges within Maricopa doing in regards to technology?

   What do committee members consider to be key technology issues?

The CTC conducted research related 15 stakeholder categories. Data was collected and the
committee organized the information and identified sixteen issues into key categories. The
goals of the technology plan along with the action items were developed with these categories
in mind.

Key issues categories developed by the CTC:

      Communication
      Supporting Teaching & Learning
      Standardized technology and integration
      Infrastructure upgrade in 3 years (2011)
      Budget for upgrades to infrastructure
      Access for students
      New Technology
      Desktop Replacement
      Instructor Stations
      Computer Lab Replacement
      Computer Lab Usage
      Training (more opportunities of trainings on campus)
      Disaster Planning/Emergency Notification
      Disability Access
      Staffing
      Security of technology

Stakeholder Participation

In developing and approving the plan, the following stakeholders will have participated in the
process.

   Students

   President’s Executive Team
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College Technology Committee

   Phoenix College Leadership Council

   Strategic Planning Committee

   Department Chairs

   Faculty

   MAT

   PSA

   M&O

   Technology Support Group

   Media Services

   Center for Teaching, Learning, and Technology

   Library

   Administrative Services

   MCCCD College Technology Directors (EMCC, PVCC, MCC, PC)

Methodology

Information gathered by surveys, interviews, and online research were conducted using
qualitative research principles. Information was gathered using the following activities:

   Surveys of students

   Surveys of all employees groups at Phoenix College (Administration, MAT, Faculty, PSA,
      M&O, Crafts)

   Interviews were conducted with technology personnel at multiple colleges within the
       MCCCD district

   Technology plans from two community colleges within the United States

   The previous technology plan draft at Phoenix College was reviewed

   Interviews were conducted with administrative, technology, department chair personnel at
       Phoenix College
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College Technology Committee

   Information was gathered during eLearning Advisory Group for the MCCCD District


Results of the student/faculty surveys are available online at the CTC web site.

Results – Information Gathering

Below is a summary from the surveys which identifies issues and topics that are key in the
implementation of the Technology Plan.

Communication Issues

Good communication is an essential step in successfully address technology needs at Phoenix
College. Communication between Administration and the Technology Support Group (TSG), TSG
and faculty, TSG and The Center for Teaching, Learning, and Technology (CTLT), TSG and Media
Services, between faculty and students, between technology departments and faculty or
students are all essential to the successful implementation and use of technology in instruction
and support services.

Phoenix College needs to ensure a positive service model exists between the technology
departments (CTLT, Media Service, Technology Support Group) and those they serve (students,
faculty, staff).

Responses from faculty and student survey appear to demonstrate a need to enhance
communication regarding existing and available technologies. Efforts should be made to clarify
existing technology, to provide training or resources for the use of these technologies, and to
communicate information on these technologies with all stakeholders.

Separating student web pages and faculty/staff web pages may assist in communicating
important information to each group. With recent FTSE and enrollment decreases, it would
help to focus the main web pages of Phoenix College toward the purpose of marketing courses
to students and encouraging and motivating students to enroll (PC Web Page evaluation
recommendations, 2006). Faculty/Staff pages could be available at a separate access point to
create ease of navigation for potential and current students.

Updating the content of the department web pages will assist current and potential students to
identify appropriate courses to complete their educational goals.



Adopting communication tools for students is also essential. Increasing the accuracy of student
data during enrollment, by encouraging students to update their personal data through
my.maricopa can support the implementation of additional communication sources (student
email accounts, text messaging, messaging to Facebook or MySpace accounts). These tools will
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College Technology Committee

benefit enrollment, marketing, communication from service departments, emergency
notifications, and communication between faculty and students.

Continuing to expand wireless access on campus will also support and assist with
communication efforts among all stakeholders.

Classroom Technology Integration

The addition of Instructor Stations to the classroom has supported instruction significantly.
With the increased numbers of classes having an instructor station, challenges occur in adding
new stations and in maintaining and upgrading existing systems. With limited budgets, this
challenge becomes even greater.

Podcasting and video casting have also been identified as a need for the classrooms by both
faculty and students. With the high levels of students using iPods and iTunes, these systems
will increase as a medium for instruction, communication, and marketing to students.

Wireless access to the internet within classrooms will also have the potential to increase
student learning opportunities, increase communication, and solve some access issues.

Using existing servers to create a testing or pilot area for new technologies will be essential in
learning how these products can or cannot enhance learning. Conducting small pilot programs
with faculty and students will help identify benefits and pitfalls.

Access Issues

There is a demand for more student access to computer stations. However, Phoenix College has
a higher number of computer labs per student than most MCCCD colleges. This makes it
difficult to add and sustain new labs. A couple possible solutions may be to increase wireless
access on campus and to reduce personal use of existing computer stations during peak times.

Tracking the actual usage of existing labs yields incomplete and inaccurate data. Labs track
usage by Labstats software, some track usage by the scheduling within SIS. Some lab usage is
based on department permission and is not recorded via computer usage.

Each method results in incomplete data. Standardizing lab tracking usage will assist in
evaluating the efficiency of lab usage.



Students are using social networking software (Facebook, MySpace, Twitter) to learn and to
interact. Phoenix College could use these applications to provide opportunities for increased
communication and increased access to information regarding Phoenix College. Obtaining a
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College Technology Committee

“presence" for Phoenix College would allow testing of the potential for these applications in
enhancing communication, increased marketing, and instruction.

Demand for access to podcasting and vodcasting is increasing. Students are already accessing
these resources in their personal daily activities, faculty would like to provide students access in
this area as it relates to Phoenix College. A system that would enable faculty to create and
publish instructional content will meet this need. The system that is chosen should be scalable.
With limited budgets, an initial starting investment will be needed; however, purchasing too
large of a system may prove inefficient.

With increasing course offerings in online and hybrid format, the demand for online student
services is also increasing. Many of these services are currently available, however, some
students are finding it difficult to use or the information appears to be hard to find. Students
and faculty did mention the difficulty in accessing and using my.maricopa.edu and online
registration. Although these services are provided by the district, Phoenix College needs to
continue to provide feedback to the district for improvement. Information regarding these
available services may need to be reviewed and improved. It is also recommended that the
services be evaluated for improvement.

Students are requesting access to free printing. Some MCCCD schools provide free printing or
use student fees to offset printing and other MCCCD schools offer pay-per-print services as
does Phoenix College. These systems need to continue to be evaluated for effectiveness and
efficiency. One of the expected outcomes from the purchase of these printing systems is to
provide funding to meet the maintenance needs for the printers and computers. These systems
need to be evaluated to determine if student needs are being met.

Efficient and Effective Use of Technology

Computer stations (for both the staff desktops and student computer stations) should be
replaced at a minimum of every 5 years. This is a common practice among other MCCCD
schools and should be a planned occurrence at Phoenix College. Budget lines should be
identified to accomplish this each year.

Some technology intensive programs need upgrades every 3 years. Such upgrades should be
scheduled for all computers using special applications. These computers can then be rotated to
a lab that needs replacement.

As mentioned under the topic “Access Issues”, computer lab tracking needs to be standardized
in order to evaluate effectiveness and efficiency. It is recommended that the SMAC committee
review resulting data and make recommendations on lab scheduling and usage.

When compared to other MCCD colleges, digital signage is underutilized at Phoenix College.
Some benefits of digital signage include: targeting content to specific audiences, long term
savings on paper and printing costs, and more dynamic, attention catching displays. Increasing
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College Technology Committee

digital signage on the Phoenix College campus would assist with timely, efficient
communication with students, as well as providing a way of notifying students in the case of
emergency.



Security/Safety Technology Issues

The college Emergency Response Committee is continuing to develop emergency notification
processes and procedures to alert faculty, staff and students of any issue that may arise such as
no power or water available. Future plans include use of land line phones are scheduled to be
added to classrooms for emergency uses. Currently, electronic card access for some buildings
and parking is being used. In addition, anti-theft measures are being implemented for
classroom and building technology at Phoenix College. Voice-Over-Internet Protocol (VOIP) is
being used for emergency phone and security monitoring. It is recommended that these
processes continue and expand. It is further recommended that the VOIP be considered for text
messaging notifications. Notifications through text-messaging can be on an opt-in/opt-out basis
by students. Phoenix College can use these systems to market their programs.

Staffing Needs

Efficient use of technology requires effective training on the use of technology. Faculty/Staff
surveys indicated a desire to have increased training opportunities. Finding a trainer from
existing personnel or from personnel within the MCCCD system may help fill this need.

Staffing of the Technology Support Group (TSG) in comparison to other MCCCD schools is
greatly insufficient in terms of number of personnel and skill levels (see Figure 1). Other schools
have more expertise to manage networks, databases, servers, and to oversee help desk issues.
The TSG department at Phoenix College needs support for these positions in the future as the
budget allows. TSG currently lacks the staffing necessary to research or implement best
practices for standardizing and efficiently supporting student, faculty and staff technology
needs. It is crucial that TSG have higher-level staffing to research and create automated
processes and programs which will increase efficiency and enhance levels of service and
support.
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College Technology Committee

Figure 1:

College Technology Support Staff Ratios




At a minimal level TSG, needs to be able to staff based on the full funding of existing staffed and
vacated positions. Decreasing current staffing levels will place an extreme burden on the ability
of TSG personnel to maintain current support levels. Recommendations for TSG Staffing and
potential reorganization is including in Figure 2.
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College Technology Committee

Figure 2

Phoenix College Technology Support Group (TSG) Staffing Proposal




The Media department is also understaffed when compared to MCCCD schools (see Figure 3);
however, staffing levels are not as severe as with TSG.
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College Technology Committee

Figure 3

College Media Support Staff Ratios




Requests for major video/audio recording projects, providing technology for new buildings at
the college, and upgrading old systems is placing a heavy demand on limited resources.
Reorganizing Media resources may provide sufficient resources to meet the growing demand.
Figure 4 provides an example of one possible reorganization of existing positions.
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College Technology Committee

Figure 4

Phoenix College Media Proposed Organizational Chart




Training demands are consistent and wide ranging. A trainer is needed to continue to support
the implementation and the use of technology in instruction. Support for training related to
Blackboard, Web 2.0, SIS systems, the college CMS system, and new emerging technologies is
essential.

Annual Plan Revision

The CTC will review, revise, and update the plan each year to stay current in technology. These
updates will be reviewed, edited and approved through PCLC, PET, and the Strategic Planning
Committee.

Technology Goals

   Increase communication with all stakeholder groups and encourage participation to
       maximize use of available resources and enhance interaction among students, faculty,
       staff, and the community.

           A. Create a Technology Team to coordinate technology issues
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College Technology Committee

          B. Enhance communication with students, faculty, staff to provide information and access
             to existing technologies.
          C. Expand wireless access to increase student/faculty access to technology
          D. Make the Phoenix College web pages more student-centric.
          E. Research and report benefits/drawbacks for creating a faculty/staff intranet separate
             from the student pages.
          F. Research and report the benefits/drawbacks of using a student portal.
          G. Encourage student emails to be included during registration.
                i.    Encourage students to update their personal information in my.maricopa each
                      semester, including valid email addresses.

   Enhance classroom instruction with appropriate integration of technology

          A. Add, upgrade and maintain instructor stations to meet minimum needs for
             technology in the classroom.
          B. Purchase resources to support college media initiatives: podcasting, vodcasting,
             classroom capture, college digital image library, video streaming, and video
             archiving.
          C. Test new technologies by conducting testing and pilot applications.
          D. Expand wireless for additional classroom access.

   Increase access to technology for students, faculty, staff, and community

          A. Develop annual budget lines for support of technology purchases, upgrades, and
             maintenance
          B. Expand wireless for student, faculty and staff access.
          C. Centralize software purchases to increase access.
          D. Identify needs for Adaptive technology (Universal Design) to meet student
             needs.

   Increase the efficient use of technology

          Replace faculty/staff desktops computers every 5 years

          Replace lab computers every 5 years (3 years for programs such as CAD)

          Standardize the tracking and scheduling of computer labs.

          Have SMAC Committee evaluate tracking/scheduling data annually and make
             recommendations for efficient use of labs.

          Identify/Hire adequate staffing for TSG - RB

   Provide technology to increase the security for those who use facilities at Phoenix College
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College Technology Committee

          A. Develop emergency notification system that works with VOIP, text messaging,
             email systems.
          B. Expand VOIP integration with phones, campus surveillance.
          C. Expand ID card access security as needed.
          D. Continue the implementation of security measures to discourage theft of
             technology in the classrooms, offices and in other locations on campus.
          E. Fill staffing needs sufficient to accomplish current and future technology needs.



   6. Replace/maintain current staffing levels for both TSG/Media (including filling current
      vacancies - Lead Comp. Tech., Network Technician, Comp. Maintenance Tech.)
         A. Identify/Hire trainer
         B. Identify/Hire Enterprise Systems Administrator
         C. Identify/Hire Systems Administrator II
         D. Identify/Hire Network Administrator
         E. Identify/Hire Programmer (Systems/SIS)
         F. Identify/Hire Manager Technical Support
         G. Identify/Hire Project Manager - Media (See Figure 4)
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College Technology Committee




Target Population

The target population for Phoenix College’s technology plan includes:

   Current students enrolled at Phoenix College

   Potential students who would like to enroll at Phoenix College

   Phoenix College and faculty, administration, and staff.

   The local community who may be accessing Phoenix College resources.

Legend

CTC: College Technology Committee
CTLT: Center for Teaching, Learning and Technology
LAN: Local Area Network
MAT: Management, Administrative & Technical employee group
M&O: Maintenance & Operations employee group
PSA: Professional Staff Association employee group
TC: Technology Committee
TCT: Technology Coordination Team
TSG: Technology Support Group
SMAC: Space Management Allocation Committee
WAN: Wide Area Network
VOIP: Voice-Over-Internet Protocol
VPAA: Vice President Academic Affairs
VPWFD: Vice President Workforce Development
VPAS: Vice President Administrative Services
VPSA: Vice President Student Affairs
YER: Year-end Report
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College Technology Committee




                                       Appendices



Appendix A: SWOT Analysis

Appendix B: Survey Results Faculty/Staff

Appendix C: Survey Results Students

Appendix D: Action Plans

Appendix E: Accomplishments from 2005-2009 Draft Technology Plan – 2005 YER

Appendix F: Accomplishments from 2005-2009 Draft Technology Plan – 2008 YER

Appendix G: Annual Technology Software License Renewal

Appendix H: Technology Replacement Projections 2009 – 2013

Appendix I: Media Replacement Projections 2009 – 2013

Appendix J: Technology Funding Projection – Infrastructure 2010 - 2014
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College Technology Committee




                                         Appendix A
                                         SWOT Analysis

STRENGTHS

   Draft plan included ideas that were implemented and has goals that are still attainable

   Experience and capabilities of campus technology personnel

   History of technological advancement and experience in implementing change

   Many faculty and staff embrace new technology

   Standard classroom technology is above most MCCCD standards

   Process exists to replace desktops for faculty and staff

   Funding designated for continual upgrades and maintenance of core networking
      infrastructure

   As an accredited institution we are able to offer full student services for our on-line courses

WEAKNESSES

   Some employees avoid new technology

   Lack of defined roles for technology planning, implementation and support

   Aging campus related to equipment and infrastructure

   insufficient technical personnel vs. demand on campus

   Poor communication between campuses regarding solutions to technological
      issues/advancements

   Key decisions are dependent upon the Academic calendar

   Inconsistency of departments in updating web pages

   lack of readily accessible information for current and potential students

   Current SIS functionality
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College Technology Committee

   College/district processes do not allow us to react to the changes of technology in a timely
       manner

OPPORTUNITIES

   Increase internet presence by providing a dynamic, interesting web “experience” to attract
       and retain students

   The utilization of social networking technology (e.g., YouTube, MySpace, Podcasting,
      Vodcasting, blogs, Second Life)

   Increase distance learning (hybrid and on-line) opportunities

   The use of technology to improve the effectiveness of the college’s emergency plan

   Business partnerships

   Potential capabilities of the new student system

   Standardization of Blackboard empowers faculty to develop and offer more online courses

   One Maricopa - combining of resources and knowledge

THREATS

   Increased competition from on-line colleges and colleges built with an infrastructure
       designed for the future (attract qualified faculty and future students)

   Lack of funding/reduction of state allocations

   Resistance to change

   Previous lack of administrative support (e.g. previous technology plan never formally
      approved and implemented)

   Rapid technological changes are continuous
2008-09 Annual Report                                                         Page 28
College Technology Committee

                                               Appendix B
                                         Survey Results Faculty/Staff
                                      (Top ten responses in rank order)

   What technology do you use regularly?

       1. PC/MAC
       2. Flash/Jump Drives
       3. Word Processor
       4. Browsers
       5. CD/DVD
       6. Laser Printer
       7. Faculty Instructional Station
       8. Presentation Software
       9. Spreadsheets
       10. Database Software

   What additional technology do you require to meet the needs of your job?

       1. Wireless access
       2. Digital cameras
       3. Laptops (option versus desktop)
       4. Media production software/server
       5. Instructional stations (more)
       6. AutoCAD, RevitCAD/BIM software
       7. Lecture capture equipment/software
       8. Labs (more)
       9. Second monitor for desktop
       10. Upgrade computers for new media/software

   What additional technology is needed at Phoenix College?

       1. Digital cameras
       2. Google applications (for instruction)
       3. Laptops
       4. Turning Point software/hardware
       5. Wireless
       6. Podcasting software/hardware
       7. Second Life (for instruction)
       8. Digital video
       9. ePortfolio
       10. Vodcasting (Video recording, streaming)
2008-09 Annual Report                                                                 Page 29
College Technology Committee
   What technology issues need to be addressed that would help you and Phoenix College the most?

       1. Student email accounts
       2. Faculty instructional stations (more/upgrade)
       3. Desktop replacement plan
       4. Wireless access
       5. Training (more)
       6. Proctored testing for online students
       7. SIS system improvements (difficult to use)
       8. Centralized software purchasing
       9. Technology plan that coordinates with the College Strategic Plan
       10. Technology trainer

   Is there anything else that you would like to share with the committee regarding technology at Phoenix
        College?

       A wide variety of comments and suggestions were received for this question. Original responses are
       available at the CTC website
2008-09 Annual Report                                                       Page 30
College Technology Committee



                                                 Appendix C
                                            Survey Results Students
                                        (Top ten responses in rank order)

   What technology do you use regularly?

       1. Text messaging
       2. Word processors
       3. Flash/Jump drives
       4. MySpace
       5. CD/DVD
       6. Browsers
       7. Laser printers
       8. iTunes
       9. Instant messaging
       10. iPod

   What additional technology would help you in your studies?

       Computer stations – more

       Laptops for lease

       Adobe Photoshop access/current version

       Wireless access

       Everything is good

       Podcasts of lectures

       Free printing

       USB cable access: more

       Online tutoring 24/7

       Online services (advising, tutoring, instructors)

   What additional technology is needed at Phoenix College?

       None, already meets technology needs

       Computer stations – more
2008-09 Annual Report                                                                 Page 31
College Technology Committee
       Laptops for purchase or lease

       Free printing

       Scanners

       MAC’s

       Upgrade from VHS to DVD or Blue ray

       Photoshop – access across campus, current version

       Wireless access

       Increase teacher technology skills




   What technology issues need to be addressed that would help you and Phoenix College the most?

       Access to technology – computers

       None, we have what we need

       Free printing like GCC

       Upgrade media technology

       Upgrade computer hardware

       Wireless access

       Student storage accounts, increase space

       Upgrade outdated technology

       Too much personal use on computer stations, educational use only

       Offer courses when advertised

   Is there anything else that you would like to share with the committee regarding technology at Phoenix
        College?
2008-09 Annual Report                                                                 Page 32
College Technology Committee
       A wide variety of comments and suggestions were received for this question. Original responses are
       available at the CTC website
2008-09 Annual Report                                                                           Page 33
College Technology Committee
                                                                        Appendix D
                                                                    Action Plans: Goals 1-6

Goal 1
Strategic Goal:         Goal 10: Provide a positive, service oriented Phoenix College experience.
Strategic Direction:    Enhance internal and external communication.
Technology Goal 1:      Increase communication with all stakeholder groups and encourage participation to maximize use
                        of available resources and enhance interaction among students, faculty, staff, and the
                        community.
                                                  People            Timeline
                Action Item                     Responsible       Completion        Cost                  Outcome Expected
      1. Create a Technology Coordination        VPAS, Dean of          July 2009             $0.00 Team created, meeting
         Team to address immediate               Technology
         technology needs, trends and
         innovations
      2. Develop a plan to enhance               CTC                 December 2009            $0.00 Communication plan adopted
         communication for students &
         faculty/staff on current available
         technologies and appropriate
         contacts
      3. Reorganize the PC website to make it Web Task Force           May 2010               $0.00 Web page(s) adopted
         more student centric in regards to
         marketing, providing information,
         encourage learning, providing access
         to technology
      4. Develop plans for faculty/staff         Web Task Force        May 2010               $0.00 Intranet adopted
         intranet
      5. Investigate the benefits of using a     Web Task Force      December 2009            $ 0.00 Report provided to College Technology Committee,
         student portal for increasing student                                                       PCLC, PET
         communication and access
      6. Support district initiatives for student VPAA, Dean of         July 2009             $ 0.00 Tracking of email notification kick backs.
         emails. If district emails do not       Technology, TSG,
         occur, support efforts to encourage CTLT
         students to keep their personal
2008-09 Annual Report                                                                     Page 34
College Technology Committee
            information current and updated on
            my.maricopa.edu
      7.    Expand wireless access for students Director of TSG    June 2009 (See      $5,500 Wireless expansion plan developed and submitted
            and faculty by 10% per year (current                   Appendix H for             to CTC, VPAA. Access points added annually.
            estimate 40%) - see Wireless Campus                   subsequent year
            Coverage Map for current levels of                        funding)
            coverage
      8.    Implement the use of wireless and VPAS, Director of   December 2009     Completed RAVE adopted.
            email contact for emergency          TSG
            notification
      9.    Provide information to students and CTLT Department      July 2009          $0.00 Information provided to students/faculty via flyers,
            faculty on current free applications Chair                                        web pages or other alternative media.
            for word processing, tracking tasks,
            spreadsheets, calendaring, etc (e.g.
            Google Apps)
      10.   Support Institutional Advancement in Director            July 2010          $0.00 Facebook, Twitter, MySpace “instances” are
            identifying and implementing social Institutional                                 available.
            networking applications into the     Advancement,
            Phoenix College marketing systems CTC Committee
            (Facebook, Twitter, MySpace, etc)
      11.   Support District initiatives to      eLearning         August 2009        $ 500.00 Networking software is installed and implemented.
            purchase and implement Schools on Coordinator, Dir.
            Facebook                             Institutional
                                                 Advancement
2008-09 Annual Report                                                                     Page 35
College Technology Committee


Goal 2
Strategic Goal:          Goal 1: Anticipate, plan and implement technology changes to current infrastructure to maximize
                         teaching and learning.
                         Goal 5: Improve and expand physical learning environments to increase efficiency and enhance
                         learning.
Strategic Directions:    Maximize the use of bond and capital funds to enhance and expand learning spaces..
                         Expand support services to meet the needs of the student.
Technology Goal 2:       Enhance classroom instruction with appropriate integration of technology

                                                                        Timeline
              Action Item                   People Responsible         Completion      Cost                   Outcome Expected
1. Expand wireless access for students and Director of TSG            June 2009 and    See Goal Year-end report from TSG
   faculty by 10% per year (see                                       each following        1.7
   Technology Goal 1.7)                                                    year
2. Develop a plan for instructor station   Director Media Service     December 2009      $0.00 Instructor station plan is submitted and approved by
   maintenance/upgrade                                                                         CTC, PCLC, PET (see Appendix I)
3. Purchase system to support podcasting, VPAS, Dean of Technology,     June 2009      $40,448 System is purchased and instructions/training are
   vodcasting, classroom lecture capture TCT                                                   available
4. Purchase a college system to support a VPAS, Dean of Technology,     June 2009        $0.00 To be combined with goal 2.3
   Digital Image Library                   TCT
5. Setup development server to pilot new CTLT, TSG                      June 2010        $0.00 Report of research provided to chair of CTLT and CTC
   technologies being developed
2008-09 Annual Report                                                                        Page 36
College Technology Committee

Goal 3
Strategic Goal:           Goal 1: Anticipate, plan and implement technology changes to current infrastructure to maximize
                          teaching and learning.
                          Goal 5: Improve and expand physical learning environments to increase efficiency and enhance
                          learning.
Strategic Direction:      Maximize the use of bond and capital funds to enhance and expand learning spaces..
                          Expand support services to meet the needs of the student.
Technology Goal 3:        Increase access to technology for students, faculty, staff, and community

                                                                         Timeline
               Action Item                   People Responsible         Completion          Cost                    Outcome Expected
1. Adopt annual operational budget to      President, VPAS                June 2010            $0.00 Plan adopted in annual budget(see Appendix H)
   support technology purchases,
   upgrades, maintenance
2. Expand wireless access for students and Director of TSG              June 2009 and          $0.00 Year-end report from TSG (see Goal 1.7)
   faculty by 10% per year (see                                         each following
   Technology Goal 1.7)                                                      year
3. Upgrade and maintain current pay-for- VPAS                             June 2012        $5,000.00 Annual renewal paid
   print services                                                                            annually
4. Centralize software purchases to        VPAS, Dean of Technology,                     $152,174.00 Year-end report from TSG
   maximize access and efficiency (see     TC
   Appendix G for recommended software
   purchases)
5. Adaptive Technologies (Universal        VPAS, Dean of Technology,      June 2010           $9,000 Report of research provided to chair of CTLT and CTC
   Design) - Identify needs, purchase      Disability Resource Center
   essential software/hardware             Manager, Director TSG
 2008-09 Annual Report                                                                       Page 37
 College Technology Committee


 Goal 4
 Strategic Goal:           Goal 5: Improve and expand physical learning environments to increase efficiency and enhance
                           learning.
 Strategic Direction:      Maximize effective use of financial, physical, and human resources.
 Technology Goal 4:        Increase the efficient use of technology

                                                                            Timeline
               Action Item                     People Responsible          Completion       Cost                    Outcome Expected
1. Replace desktop computer every 5            VPAS, Dean of Technology,    June 2010    $270,000.00 Year-end report from TS
   years for faculty/staff desktops (see       Director of TSG
   Appendix H)
2. Replace lab computers every 3 years VPAS, Dean of Technology,           June 2010     $454,000.00 Year-end report from TSG
   for specialized labs, 5 years for all other Director of TSG
   labs (see Appendix H)
3. Continue infrastructure upgrades (see VPAS, Dean of Technology,
                                                                            Annually    $1,363,000.00 Year-end report from TSG
   Appendix J)                                 Director of TSG
4. Standardize tracking/scheduling of          VPAS, TSG, Department        June 2010       Unknown Implementation of a tracking system for all
   classroom labs                              Chairs                                               classroom labs

5. Continue Labstats tracking of open       VPAA, Dean of Technology,                   see Appendix
                                                                            June 2010                 Annual report
   computer labs                            Director of TSG                             G
6. Have SMAC committee evaluate             VPAA, Associate Dean AA,        June 2010           $0.00 Year-end committee report
   tracking/scheduling data and make        SMAC
   recommendations for efficient use of
   classroom labs
2008-09 Annual Report                                                                   Page 38
College Technology Committee

Goal 5
Strategic Goal:          Goal 5: Improve and expand physical learning environments to increase efficiency and enhance
                         learning.
Strategic Direction:     Maximize effective use of financial, physical, and human resources.
Technology Goal 5:       Provide technology to increase the security for those who use facilities at Phoenix College.

                                                                       Timeline
              Action Item                  People Responsible         Completion     Cost                    Outcome Expected
1. Develop an emergency notification     VPAS, Dean of Technology,     Jan 2009    Completed Implementation of the emergency notification
   system that works with VOIP, text     Emergency Notification                              system.
   messaging, email systems              Committee, Director of TSG

2. VOIP integration with phones, campus VPAS, Dean of Technology,      June 2011   See App. H Year-end report TSG, Emergency notification
   surveillance                          Emergency Notification                               committee
                                         Committee, Director of TSG
3. Expand Electronic Access Controls     VPAS, Dean of Technology,     June 2012   See App. H Year-end report from TSG
                                         Director of TSG
4. Expand security measures to           VPAS, Dean of Technology,     June 2010   See App. H Year-end report from Media, TSG
   discourage theft of technology in the Director of TSG, Director
   classrooms, offices and in other      Media Service
   locations on campus
2008-09 Annual Report                                                                     Page 39
College Technology Committee

Goal 6
Strategic Goal:            Goal 9: Hire and retain quality and diverse personnel.
Strategic Direction:       Hire and retain quality diverse personnel.
Technology Goal 6:         Provide appropriate personnel resources for current/future levels of technology.

                                                                         Timeline
               Action Item                     People Responsible       Completion      Cost                         Outcome Expected
1. Replace/maintain current staffing levels President, VPAS, Director    June 2009        $0.00 Open positions filled
   for both TSG and Media (including        TSG/Media
   current vacancies – Lead Computer
   Tech. Network Technician, Comp.
   Maintenance Tech.)
2. Identify/hire a Trainer to meet the      President, VPAA, VPAS        June 2010     $0.00 to Position is filled
   needs of training for students,                                                   $45,450.00
   faculty/staff
3. Identify/hire Enterprise Systems         President, VPAS              June 2010     $0.00 to Position is filled
   Administrator (MAT 17 - TSG)                                                      $75,774.00
4. Identify/hire Systems Administrator II President, VPAS                June 2010     $0.00 to Position is filled
   (MAT 15 - TSG)                                                                    $55,161.00
5. Identify/hire Network Administrator      President, VPAS              June 2010     $0.00 to Position is filled
    (MAT15 - TSG)                                                                    $55,161.00
6. Identify/hire Programmer Systems – SIS President, VPAS                June 2010     $0.00 to Position is filled
   (MAT13 – TSG)                                                                     $45,450.00
7. Identify/hire Manager Technical          President, VPAS              June 2010     $0.00 to Position is filled
   Support (AMT15 – TSG)                                                             $55,161.00
8. Project Manager (MAT 15 - Media) see President, VPAS                  June 2010     $0.00 to Position is filled
   Figure 4                                                                          $55,161.00
2008-09 Annual Report                                                                              Page 40
College Technology Committee

                                                     Appendix E
                              Accomplishments from 2005-09 Draft Technology Plan

                                              CTC Year-end Report 2005
Year             Technology Accomplishments                                        Technology Planning

                          and Resources                                                  Highlights

1998-         New telephone & voice mail system                 Lab Group formed to establish standards for campus labs,
1999          New Automatic Call Distribution System (ACD)      while allowing for necessary flexibility.
              Remodel of Fannin Library included installation
               of over 250 new computers
              New academic LAN
              Upgrade WAN                                       Campus Technology Forum (April 1998)
              Migration to new fiber-optic ATM infrastructure



                                                                 Draft PC Technology Plan (Matte, Saeed, Walters), Summer
                                                                 1998




                                                                 Co-chair structure (Faculty member and IT director) for
                                                                 Campus Technology Committee (CTC).

1999-         Online help desk system                           Department name changes to Technology Support Group to
2000          150 new work stations and 20 new printer          emphasize customer service
               installed across campus



                                                                 PC Technology Plan 1999-2001




                                                                 Annual Technology Action Plans created to prioritize
                                                                 operational plans. Plans reviewed by President’s Executive
                                                                 Group for approval.

2000-         Work Order System                                 Annual Technology Action Plans continue
2001          New administrative LAN
              New FTP server
              New Help Desk Tracking System
              Upgrading of various servers                      Increased effectiveness of purchasing procedures for
              165 new workstations and 16 printers installed    hardware and software
               throughout campus
              Math Lab – 25 new computers
              CAD Lab – 22 computers replaced
2008-09 Annual Report                                                                               Page 41
College Technology Committee
              Design Lab – 19 new computers                      “Walters Plan” for reviewing BRC technology requests.
              Computer Commons – 39 new computers
              Biology Mobile Laptop Lab – 31 new laptops and
               1 projector (Title V)
              Learning Center – 10 new desktops (Title V)


2001-         Upgrade financial system (OGF to CFS)              Hired a designated Web Manager
2002          Upgrade VAX
              Computer Commons – upgrade consisting of 130
               new computers, 3 new printers
              New wireless notebook classroom (J-138)            Restructured tech committees (CTC, Web Corp, Ocotillo) to
              New lower library lab (12 desktops) (Title V)      prevent too much overlap. Combined into one committee
              LTD – New projector, Smart Board (Title V)         with subgroups that would meet on ad hoc basis.
              English – Smart Board rear projector (Title V)
              A214 (Math Electronic Classroom) – 30 laptops, 1
               printer, and 1 projector (Title V)
              TSG – Server and server console (Title V)


2002-      New student LAN
2003
           A214 – Projector, Star Panel, and ELMO (Title V)

           B122 (English Electronic Classroom) – 26 new
              desktops, 1 projector (Title V)

           A232 (Math Zone) – 5 new desktops, 2 printers (Title
              V)

           LTD – Projector (Title V)

           IR – 1 new desktop (Title V)

2003-         New WebCT server                                   CTC Position Paper calling for permanent funding for online
2004          New Library Information System (DRA to Dynix)      learning.
              Two new computer labs at City Colleges Center
              Expansion of Testing Center computer lab
              Replacement of 44 Library computers and 43
               Applied Business Lab computers
              HIT Lab – 8 new student computers and an
               instructor station.
              Updated Dental, CAD and Interior Design Labs
              Art Graphics Design Lab – 15 new Macs.
              Music Lab – Updated existing Macs and added 3
               new ones.
              19 new instruction stations across campus
              New Math/Science Center – 1 new instructor
               station, 10 wireless laptops, and 1 projector
               (Title V)
2008-09 Annual Report                                                                              Page 42
College Technology Committee
              Chemistry Mobile Laptop Lab for C Building – 20
               laptops, 1 projector (Title V)
              Physics Mobile Laptop Lab for E Building – 10
               laptops, 1 projector (Title V)
              B121 (English Electronic Classroom) – 26 new
               desktops, instructor (Title V)station, printer,
               projector, Star Panel
              B122 – Instructor station, Star Panel (Title V)
              A214 – ELMO, instructor station (Title V)
              LTD – New projector (Title V)


2004-      New Student Information System (coming soon)          CTC drafting technology plan aligned with strategic
2005                                                             directions.
           Pay-For-Print System implemented

           Student One Card System (coming soon)
                                                                 Hired Associate Dean of Technology.
           IR color printer (Title V)



                                                                 Committee formed to develop a Technology Plan to maximize
                                                                 educational delivery and college infrastructure.




                                                                 Distributed campus-wide technology survey.
2008-09 Annual Report                                                                    Page 43
College Technology Committee



                                                Appendix F
                           Accomplishments from 2005-2009 Draft Technology Plan

                                       CTC Year-end Report 2007-2008

Accomplishments from 2005-09 (draft) Technology Plan

Accomplishments from the CTC’s plan include the implementation of the following:

an updated college website, an electronic (informational) sign on 15 th Ave, the new SIS system, computer
kiosks for students, wireless hotspots for internet access, increased classroom technology, and emergency text
messaging system (ClearTXT).

           Goal 1, Action Plan B – Implementation of an updated college website. The Phoenix College
           website was revised to facilitate the sharing of information. It also includes links to
           My.maricopa.edu, E-cashier, and ClearTXT.

           Goal 1, Action Plan B – Install electronic (informational) signage on the edge of campus for
           announcements. One electronic sign was installed on 15th Ave.

           Goal 1, Action Plan C – Implementation of the new SIS system. Campus-wide training was provided
           and the new SIS was successfully rolled out in Feb’08.

           Goal 2, Action Plan A – Provide computer kiosks for students. Multi-use computer kiosks were
           installed in the Bears Den and in the Learning Center. Student self-service stations, designed for
           students to access SIS, were installed in the Welcome Center.

           Goal 2, Action Plan A – Provide wireless hotspots for internet access. Wireless internet access was
           installed in the following areas:

              North side of A Building (Math Zone) and surrounding outdoor area

              Bear Cave Cafeteria and outside dining area

              Bears Den and the subterranean outdoor patio

              Music building and surrounding outdoor area

              Follett Bookstore

              C-102 and adjoining outdoor patio

              Computer Commons
2008-09 Annual Report                                                                  Page 44
College Technology Committee
              Math and Science Center

              Library study rooms

              Library Pavilion and surrounding area

              D building

              Willo room

              Conference rooms

                     HC4

                     North Staff dining room

                     South Staff dining room

                     L-122

                     Library Conference room

                           Administration Conference room

          Goal 3, Action Plan A – Provide standardized technology to enhance classrooms and meeting rooms.
          Advanced technology was installed in 85 of the 157 classrooms on campus. These classrooms are
          now equipped with the following advanced technology:

                 Data projector
                 Electronic screen
                 Control panel
                 DVD/VCR combo unit
                 Visual presenter (pad camera)
                 Desktop computer
                 Interactive panel (that allows for annotation, screen capture, and more)

           Goal 4, Action Plan A – Provide technology to increase the safety and security for those who use
           the facilities at Phoenix College. ClearTXT, a text messaging system, was implemented to primarily
           serve as an emergency notification system. Students, faculty, staff, and the PC community can
           register online to receive text messages on their cell phones, which will alert them of potential
           emergency information. Faculty and students also have an option to create their own private
           groups, which will allow them to communicate with targeted audiences.
2008-09 Annual Report                                                             Page 45
College Technology Committee
                                                              Appendix G
                                                    Annual Technology License Software



Item                           FY2010 Cost   Next Renewal    Notes

Cox WAN and Internet            $44,000.00     July 2009     Network service to PC Downtown and for BearNet wireless Internet
Microsoft Campus                $29,000.00   October 2009    Covers Microsoft Office, Windows operating system, client-server
Agreement                                                    seats
Symantec A/V & Ghost            $16,000.00   October 2009    Antivirus and Ghost imaging software maintenance
Cisco SmartNet                  $29,500.00   October 2009    Cisco maintenance, increases in FY2011 due to VoIP
Document Imaging                     $0.00    March 2013     Project included four years of maintenance. Est of $12,000 in
                                                             FY2013
Apple Macintosh OS                   $0.00   January 2012    Software maintenance. Three year cycle. Will be $9,600 in FY2012
Stanley/Best Basis              $11,800.00     April 2010    Electronic locks and video surveillance software & hardware
                                                             maintenance
DeepFreeze                       $2,900.00   January 2010    Software maintenance. Used in all computer labs to protect
                                                             configuration
Synchroneyes                     $3,600.00   February 2010   Software maintenance. Used in 15 labs for student monitoring,
                                                             instruction.
Labstats                    $1,000.00 February 2010          Lab usage tracking software maintenance
SSL Certificates              $500.00      FY2010            Security certificates for web server, BearNet wireless
Domain name renewals          $400.00      FY2010            Registration of Internet names like phoenixcollege.edu
RedHat Linux                  $400.00   January 2010         Linux server software maintenance
Respondus/StudyMate         $1,140.00     July 2009          Test development software for online/hybrid courses
Blackboard                  $9,084.00     July 2009          Learning Management System for online/hybrid courses
READI                       $2,850.00    July 20010          Student Skills Readiness Assessment for online learning
SMARTHINKING              $43,000     July 2009              Online Tutoring for students
                    Total $152,174.00
2008-09 Annual Report                                                                      Page 46
College Technology Committee

                                                                   Appendix H
                                                  Technology Replacement Projections 2009 - 2013




                                      Technology Replacement (Unfunded in Red)
Category                                 2008-2009      2009-2010       2010-2011                      2011-2012          2012-2013
                                           Actual

Desktop (new/refurb)1,2               140/45, $250,000 140/45, $260,000 140/45, $270,000 140/45, $280,000               140/45, $290,000

 System printers, peripherals 1           $20,000              $21,000             $22,500               $24,500            $27,000


Classroom and Open Lab                  140 + BRC (77       240, $454,000       240, $469,000          240, $484,000     240, $499,000
Computers, Printers 2,3               new, 32 refurb) =
                                       249, $434,000

Service Lab Computers and                    30                   30                  30                    30                30
Printers (refurbished)2
Wireless areas added (multiple            7, $5,000            6, $5,500          Ubiquitous            Ubiquitous        Ubiquitous
access points used) 4                                                             coverage,          coverage, $90,000 coverage, $40,000
                                                                                  $300,000

Critical Systems (Servers, storage,      $591,000            See Attached        See Attached         See Attached       See Attached
networking,telephony, emergency                           Critical Technology Critical Technology Critical Technology Critical Technology
comm system, power) 5,6                                       Spreadsheet         Spreadsheet         Spreadsheet         Spreadsheet
2008-09 Annual Report                                                                Page 47
College Technology Committee

Notes:

  1.    Desktop and system (non lab) printer replacement funded through 2004 Bond Technology allocation
  2.    20% of upgrades utilize refurbished computers. Some labs and desktops are replaced before the five-year mark. Labs and desktops that
       receive refurbished computers are refreshed every 2 - 3 years. Printers in labs have variable replacement needs, depending on usage.
       Currently unfunded
  3.    2008-2009 lab upgrade figures pending BRC capital awards.
  4.    Plan is to begin installation of campuswide/ubiquitous wireless system in 2010. Currently unfunded.
  5.    Critical Systems partially funded through 2004 Bond Technology Funds. Some components are operational in nature and are seeking
       recurring funding. See attached spreadsheet.
  6.    VoIP and Emergency Communication System receive partial funding ($70,000) from District Office. Remainder of project funded through
       2004 Bond Technology Funds.
2008-09 Annual Report                                                                         Page 48
College Technology Committee




                                                                      Appendix I
                                                      Media Replacement Projections 2009 - 2013

                                                                                  Replacements
                         Category                        2008-2009      2009-2010 2010-2011 2011-2012              2012-2013
                                                           Actual
                         Instructional Stations New          18             4             7

                         Instructional Stations -             16            10            12            12             10
                         Upgraded
                         Projectors New/Upgraded              0             601           382           263            303

                         Request Amount                  $612,000.00 $552,000.00 $532,000.00 $346,000.00            $330,000.00


      NOTE:

       1. The 60 projector replacement request for 09-10 is to replace all projectors purchased between 1996 and 2003 and beginning to get on a 5-year
          cycle.
       2. The 10-11 replacements are for projectors purchased for 2004-05 and 2011-12 is for projectors purchased in 2006.
       3. Upgrades for 2011-2013 (22) represent meeting space upgrades (C102, Dome, Willo, Admin Conf Room, Library Conf room, etc.

                                                                     Appendix J
                                  Technology Funding Projection – Infrastructure 2010 - 2014Error! Not a valid link.

				
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