Preston Krueger
3835 East River Drive #1
DePere, WI, 54115
Pkrueger08@gmail.com
Cell-920-809-4115
Technical Certifications
Microsoft Certified Professional(MCP)
Microsoft Certified Desktop Support Technician(MCDST)
Currently Pursuing the following Certifications:
A+
MCTS (Windows 7 based)
Education
PC Pro Schools –Green Bay, WI
Course Overview:
Introduction to hardware and XP fundamentals
Microsoft 2003 Desktop Applications Courses (Word, Excel, Outlook
2003,Outlook 2003 advanced)
Implementing and Supporting Microsoft Windows XP Professional
Supporting Users on Windows XP Operating System
Supporting Users Running applications on windows XP Operating System
Managing and supporting Windows Server 2003 environment
Implementing, Managing, And Maintaining a Microsoft Windows Server 2003
Network Infrastructure: Network services
Help Desk Course: Support Center Analyst
Work History
December 08 – Present
Thrivent Financial Technical Support - Tek Systems
Provided technical support to field users.
Supported IBM laptops connected to corporate vpn.
Assisted with network connectivity for offices and various hotspots.
Supported various financial software
Educated users about the technology they use.
Supported Blackberry cell phones on corporate server.
Supported corporate uses with Virtual Machines.
Provided hardware support for printers and other equipment.
Assisted users with Salesforce.com general use and technical issues.
Worked with second level and software engineers to resolve hardware and software
issues.
October 08-November 08
School Specialty level 1 helpdesk Appleton, WI - TekSystems
Wireless/Lan internet/intranet support on Desktop and Laptop computers
Windows XP/Vista support
Diagnose problems and assign to proper support group
Active directory
Password resets etc.
Oracle password resets
Outlook support/ Outlook web acess support
Excel support
handled support requests via phone and E-mail
March 08-October08 AT&T/Convergys Technical support Appleton,WI
Wireless/Lan internet/network support on Desktop and Laptop computers
Windows XP/Vista
Mac OS10
E-mail support for email clients such as Outlook/Outlook express/Windows mail/ Mac
mail.
Password reset support
AT&T U-Verse Television/Internet/Voip support
Telephone customer service/support
Extensive technical and soft skills training for technical support
Oct-Nov 2007 Spring Green lawn care Green Bay, WI
Performed sales calls for new customers
Worked on lawn core aeration
Performed equipment maintenance
Drove company truck and kept log
2005-2007 Menards Green Bay, WI
Customer Service/Forklift Operator
Provided professional customer service
Operated a forklift ensuring of safety measures
Handled large amounts of freight
Worked within the warehouse and various parts of lumberyard
Entered receiving paperwork accurately
2004-2005 Spring Green lawn care Green Bay, WI
Lawn care specialist
Performed sales calls for new customers
Worked on lawn core aeration
Performed equipment maintenance
Drove company truck and kept log