70-272 Chapter 8 Review Questions
Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
____ 1. You are a support technician for a small medical supply company. You are responsible for
computers in several showrooms located around a large metropolitan area. Each store has a small
local area network (LAN) consisting of two order entry computers, one management computer, and
a combination switch/router connecting the store to the downtown office. You are called out one day
to check on a management computer. The end user working on it cannot access any local or
downtown resources. The sales computers are working fine. What is the first thing to check when
investigating this problem?
a. IP address configuration
b. DNS configuration
c. LAN cable plugged in
d. Power on at switch/router
____ 2. You are a support technician for a small medical supply company. You are responsible for
computers in several showrooms located around a large metropolitan area. Each store has a small
LAN consisting of two order entry computers, one management computer, and a combination
switch/router connecting the store to the downtown office. You are called out one day to check on a
store. None of the users at this site can access any local or downtown resources. What is the most
likely cause of this problem?
a. IP address configuration
b. DNS configuration
c. LAN cable(s) plugged in
d. Power on at switch/router
____ 3. You are working as a support technician for a Hollywood production company. You are on location
shooting television commercials. Most computers on the site are set up on tables and boxes with
temporary Category 5 cables connecting them to a broadband switch/router for both office and
Internet connectivity. The temporary cables sometimes cross walkways where there is quite a bit of
traffic. What problem scenario is most likely, based on this setup?
a. A power loss to the router will put the network offline.
b. One of the computers will be dropped, causing the network card to become
unseated.
c. One of the Category 5 cables will be broken, resulting in loss of connectivity to
one computer.
d. An inexperienced user will unplug the cables thinking they should be put away.
____ 4. You are troubleshooting a network connectivity problem. When you look at Device Manager, you
note the Ethernet adapter card is marked with a red X. What does the red X indicate?
a. The network adapter drivers are not installed correctly.
b. The network adapter has been removed from the computer.
c. The network adapter has a hardware resource conflict.
d. The network adapter has been disabled.
____ 5. You are having a problem with a newly installed CD-ROM drive. What tool can run a wizard-style
process to help determine what the problem is?
a. The Troubleshoot feature in the Properties dialog box for the device in Device
Manager
b. The Driver Update feature in the Properties dialog box for the device in Device
Manager
c. Enable and Disable in Device Manager
d. Colored icons in Device Manager
____ 6. You are attempting to determine why a modem is not connecting to your Internet service provider
(ISP). What Windows XP feature can help find problems with a modem’s configuration?
a. Help And Support Index
b. Online Help
c. Modem Troubleshooter
d. Networking Troubleshooter
____ 7. You are attempting to determine why an end user’s computer cannot display Web pages. What
troubleshooter in Help And Support would be most appropriate for finding the cause of the problem?
a. Modem Troubleshooter
b. Home and Small Office Networking Troubleshooter
c. Internet Explorer Troubleshooter
d. Drives and Network Adapters Troubleshooter
____ 8. You work for an ISP as a telephone support technician. A dial-up customer calls to report that she
believes her password has been compromised. She wants to change it. After changing her password
in the RADIUS system for your site, you need to explain to her how to change her system to allow
her to connect using her new password. Which tool or utility does she need to use to change her
password?
a. User Accounts in Control Panel
b. Local Users and Groups in Computer Management
c. The Properties dialog box for her Internet connection
d. The command-line PASSWD command
____ 9. A user calls to report his modem hangs up sometimes while he is reading long documents. He would
like to change his configuration so his Internet connection does not drop out like this. Which of the
following settings in the Internet Connection Properties dialog box configures this feature?
a. Redial If Line Is Dropped
b. Idle Time Before Hanging Up
c. Enable Modem Speaker
d. Redial Attempts
____ 10. You need to change the number the modem on your laptop dials when connecting to your ISP.
Where do you change this setting?
a. The Options tab of the Internet Connection Properties dialog box
b. The General tab of the Internet Connection Properties dialog box
c. The Phone and Modem Options application in Control Panel
d. The Internet Options dialog box in Internet Explorer
____ 11. You get a strange error when attempting to dial an Internet connection. It comes up just after the
modem attempts to dial the number. Which tool in Windows XP can help you troubleshoot this
problem?
a. Modem Troubleshooter
b. The Internet Connection Properties dialog box
c. The Internet Options dialog box in Internet Explorer
d. The Home and Small Office Networking Troubleshooter
____ 12. Your director of marketing has been using her notebook computer on the road in various hotel
hotspots. When she returns to the office, she cannot see any network resources. What tool in the
Connection Status dialog box for the network connection can you execute to quickly eliminate
several possible factors that could be contributing to this problem?
a. Repair
b. Network Troubleshooting Wizard
c. Ipconfig
d. Ping
____ 13. It is late in the evening. You have been attempting to help a user get on the network for more than an
hour. You have attempted the Repair tool, checked the network adapter drivers, used the Home and
Small Office Networking Troubleshooter, and even checked the entire cable system from the
computer to the server room. What last-resort procedure can you try before calling the Tier 2
technician at home?
a. Install a new network adapter.
b. Move the computer to another cubicle.
c. Bring in a new computer for the user.
d. Re-create the network connection.
____ 14. Your buying office has landed a good deal on a fleet of new desktop computers. The specifications
of these computers are as follows:
Pentium 4, 2.4 GHz
256 MB of DDR RAM
60-GB hard disk drives
8 MB AGP 8X Video adapters (32-bit, 1280X1024 at 85 Hz)
10/100 Ethernet NIC
Microsoft Windows XP Home Edition
Another technician calls you over to check out one of the computers. He is setting it up in the lab to
start the group policy–based installation of the Microsoft Office System and can’t seem to find the
dialog boxes to join it to the Lab domain. What is the trouble with this computer?
a. The network adapter is incompatible with your 100-MB Ethernet LAN.
b. The computer does not meet the minimum requirements for the Office System.
c. Windows XP Home Edition cannot be joined to a domain.
d. The domain controller must be offline.
____ 15. You are the support technician for a large automobile dealer. One of the salespeople calls you over
to check out his system. He cannot seem to access any network resources. You note that it is odd that
the network connection icon is not showing in the notification area on the taskbar. When you open
Network Connections, you see the status of the connection is Disabled. How can you enable this
connection again?
a. Open the Properties dialog box for the connection; in the General tab, click Enable.
b. Right-click the connection and select Enable.
c. Re-create the connection.
d. Reinstall the Network Adapter driver.
____ 16. By default, when TCP/IP in Windows XP is configured to obtain an address automatically, what
happens when a Dynamic Host Configuration Protocol (DHCP) server is not available?
a. The computer does not receive an address.
b. The computer receives an address from Automatic Private IP Addressing (APIPA).
c. The computer makes up an address with random numbers.
d. The computer waits for the DHCP server to return online and then logs in.
____ 17. A user calls to report he cannot log onto the domain. You cannot see his computer remotely, so you
trek over to his desk (in another building). By the time you get there 10 minutes later, he has logged
in and is using network resources. You check the Event Viewer and notice the computer had
obtained an IP address using APIPA. Why can the user now be logged onto the network?
a. The network just happens to use addresses in the APIPA range.
b. The DHCP server returned to operation and APIPA obtained a valid network
address.
c. The user configured a valid manual address.
d. The computer suddenly remembered its old address and used that.
____ 18. If TCP/IP is properly configured on your computer, you should always be able to ping the ____
address.
a. Gateway
b. Router
c. DNS Server
d. Loopback
____ 19. You are troubleshooting connectivity on a client workstation. You have successfully pinged the
loopback address. What is the next address you would ping to test connectivity?
a. A computer on a remote network
b. The default gateway
c. Another computer on your local network
d. The configured DNS server
____ 20. You are troubleshooting connectivity on a client workstation. You have successfully pinged the
default gateway address. What is the next address you would ping to test connectivity?
a. A DNS server on a remote network
b. Your own IP address
c. Another computer on your local network
d. The loopback address
____ 21. Which command-line utility can be used to view TCP/IP settings in Windows XP?
a. Ping
b. Tracert (Trace route)
c. Ipconfig
d. Pathping
____ 22. Which of the following subnet masks would be valid for the IP address 192.155.12.165 using
standard “classful” subnet masks?
a. 255.0.0.0
b. 255.255.0.0
c. 255.255.255.0
d. 255.255.255.248
____ 23. The Net View command performs which of the following tasks?
a. Display the TCP/IP settings of a remote computer
b. Display the path taken for packets traveling from one computer to another
c. Display a map of the network
d. Display a list of resources available on a remote computer
____ 24. The Tracert command performs which of the following tasks?
a. Display the TCP/IP settings of a remote computer
b. Display the path taken for packets traveling from one computer to another
c. Display a map of the network
d. Display a list of resources available on a remote computer
____ 25. You are trying to find out why communications are failing between your site and a remote site
across the Internet. Which utility will show you the percentage of packages dropped at each router
between the local network and the remote network?
a. Ipconfig /All
b. Tracert
c. Ping
d. Pathping
____ 26. You are able to ping a remote computer using its IP address, but when you attempt to ping it using
its FQDN, the ping fails with the message “Ping request could not find host . Please
check the name and try again.” What service might be improperly configured or offline based on
these symptoms?
a. WINS
b. DHCP
c. DNS
d. FTP
____ 27. You are able to ping a local computer using its IP address, but when you attempt to ping it using its
NetBIOS name, the ping fails with the message “Ping request could not find host .
Please check the name and try again.” What service might be improperly configured or offline based
on these symptoms?
a. WINS
b. DHCP
c. DNS
d. FTP
____ 28. You are setting up Internet Connection Sharing (ICS) on a small network that has been configured
with statically assigned IP addresses in the 192.168.100.1–192.168.100.254 range. After setting up a
Windows XP Professional computer to be the ICS gateway, you test Internet connectivity from one
of the clients. You cannot access any Internet resources. What needs to be done to allow the other
network computers to connect to Internet resources?
a. Set the TCP/IP settings to use the address of the ICS computer as the default
gateway.
b. Set the TCP/IP settings on each client computer to obtain an IP address
automatically.
c. Configure a DNS server.
d. Get a pool of valid IP addresses from your ISP.
____ 29. Which of the following functions is not likely to be available on a pocket organizer?
a. Appointment calendar
b. Clock
c. E-mail
d. Note taking
____ 30. Which Microsoft technology connects Pocket PCs to Windows operating systems?
a. Active Directory
b. File Replication Service (FRS)
c. ActiveSync
d. TCP/IP
____ 31. What technology is used to connect smart displays to a desktop computer?
a. Wireless Ethernet
b. IrDA
c. FireWire
d. VGA cable
____ 32. Which of the following connection technologies is not likely to be used for connection to a PDA?
a. USB port
b. Serial port
c. IrDA port
d. Parallel port
____ 33. Which connection technology listed here is most likely to be found on a given desktop computer?
a. USB
b. IrDA
c. FireWire
d. Wireless Ethernet
____ 34. You are connecting a PDA using USB to a desktop computer. You discover the available USB ports
are already in use to connect a mouse and a scanner to the desktop computer. How can you attach the
PDA without losing the functionality of the other connected devices?
a. Use another connection type.
b. Install a USB hub on one of the USB ports.
c. Install a USB splitter on the PC.
d. Install an additional USB adapter in the computer.
____ 35. Which of the following connectivity technologies requires a line of sight between the transmitter and
the receiver?
a. Serial Port
b. 802.11b Wireless Ethernet
c. IrDA
d. USB
____ 36. You are connecting your new PDA to your desktop computer running Windows XP. It does not
seem to work when you connect it to your computer’s serial port. After checking Device Manager,
you discover the computer is not seeing the serial ports. What can you do to get Windows XP to see
your serial ports?
a. Connect another device to the serial port.
b. Enable the serial ports in BIOS.
c. Restart the computer with the PDA connected.
d. Install the synchronization application.
____ 37. Select the fastest connection technology from the following list.
a. USB
b. FireWire
c. 802.11b Wireless Ethernet
d. Serial port
____ 38. Windows XP has several helpful ____ to assist with finding the cause of connectivity failures.
a. Wizards
b. Dialog boxes
c. Windows
d. Troubleshooters
Completion
Complete each sentence or statement.
39. The most commonly used tool available to test IP connectivity is ____________________.
40. In addition to physical connectivity, ____________________ must be available to allow a handheld
device to synchronize with a desktop computer.
Short Answer
41. You are having problems with a network of 10 computers. It seems you can no longer connect to the
Internet with any of the clients. You begin to look for a cause, but it seems to have eluded you. What
is the simplest way to restore functionality to this ICS installation? (Choose all answers that are
correct.)
a. Restart the ICS host computer.
b. Restart all client computers.
c. Disable and enable ICS on the host computer.
d. Use a network setup disk to reset the settings on each client computer.
42. You are troubleshooting a network connectivity problem. When you look at Device Manager, you
note the Ethernet adapter card is marked with a yellow exclamation point. What does the mark
indicate? (Choose all answers that are correct.)
a. The network adapter drivers are not installed correctly.
b. The network adapter has been removed from the computer.
c. The network adapter has a hardware resource conflict.
d. The network adapter has been disabled.
43. You are troubleshooting a computer that is having connectivity problems. You have verified the
physical connectivity is good all the way to the hub, and the hub has power. The link indicator on the
network adapter still does not light when the cable is plugged in, and the network adapter does not
appear either in Network Connections or in Device Manager. Which of the following could cause
this problem? (Choose all answers that are correct.)
a. Incorrect driver
b. Device is not seated properly in the motherboard
c. Device has failed completely
d. The network adapter is not designed for Windows
44. Select two causes of connectivity problems you would be able to find and resolve with the aid of the
Modem Troubleshooter.
a. Modem is not powered on
b. Internet service provider’s server is offline
c. Modem driver is not the correct version
d. Telephone line is down
45. You are the desktop support technician for a small theme park. One day a user from Marketing alerts
you to the appearance of a new workgroup in My Network Places on her computer. You notice that
the computer in this workgroup is one that belongs in your Finance workgroup. How can you get this
computer to appear in the correct workgroup? (Choose all answers that are correct.)
a. On the Finance computer, change the workgroup name in the Computer Name tab of the System
Properties dialog box for the misplaced computer.
b. On the Marketing computer, change the workgroup name in the Computer Name tab of the
System Properties dialog box for the misplaced computer.
c. Run the Network Setup Wizard for the affected computer; enter the correct workgroup name.
d. Run the Home and Small Office Networking Troubleshooter from Help and Support.
46. You need to change the name of a computer because it conflicts with another on your network.
Which Windows XP dialog box would you use to accomplish this task? (Choose all answers that are
correct.)
a. The Computer Name tab of the System Properties dialog box
b. The Properties dialog box for the network adapter
c. The Network Setup Wizard for the affected computer
d. The Home and Small Office Networking Troubleshooter from Help and Support
47. The Networking Troubleshooter has the ability to conduct a Network Diagnostics scan of the
system. What are three connections that can be tested during this scan? (Choose all answers that are
correct.)
a. E-mail service
b. FTP service
c. News service
d. Domain Name System (DNS)
48. You are the desktop support technician for a midsize marketing firm. You are called over to a user’s
desk one day to try to determine why the user cannot access any network resources. You open the
status dialog box for the network connection and find the IP address is 169.254.145.12. What has
happened and how should you restore this computer’s connectivity? (Choose all answers that are
correct.)
a. The address has been manually set to an incorrect address for the network.
b. The DHCP server is offline and the computer has generated an address based on APIPA.
c. Reconfigure the computer to obtain an address automatically.
d. Have an administrator restore DHCP server operation and refresh the address on the client
computer.
49. Which of the following are items you can view using the Ipconfig /all command? (Choose all
answers that are correct.)
a. IP address
b. DNS server addresses
c. Host name
d. Subnet mask
50. Which of the following IP addresses are valid for use on a network? (Choose all answers that are
correct.)
a. 1.145.20.1
b. 254.12.145.5
c. 172.0.0.1
d. 223.254.255.5
51. You are a field support technician for a large company that operates mall stores. You are called for
an outage at one store. When you arrive at the store, the employees inform you that none of the
computerized cash registers running Windows XP and a custom Microsoft Access sales application
can upload its totals to the back office server. Which two of the following items could explain this
loss of connectivity?
a. Power is out to the network switch.
b. Power is out to the server.
c. The network cable from the server to the switch has become disconnected.
d. The network cable from a register to the switch has become disconnected.
52. Which of the following handheld or mobile devices might require synchronization with e-mail or
calendar programs on a desktop computer? (Choose all answers that are correct.)
a. PDA
b. Smart display
c. Tablet PC
d. Pocket PC
53. Which of the following connection options might be available to connect a PDA to a personal
computer? (Choose all answers that are correct.)
a. USB
b. Serial port
c. IrDA
d. Ethernet
54. Which of the following types of devices is capable of running a full version of Windows? (Choose
all answers that are correct.)
a. Pocket organizer
b. Smart display
c. Tablet PC
d. Pocket PC
55. You are troubleshooting connectivity between a PDA and a desktop computer. Both devices are
designed to communicate using USB technology. The cable appears to be in good condition and is
securely plugged in. What other steps can you take to troubleshoot this problem? (Choose all
answers that are correct.)
a. Plug in another USB device to see if it works.
b. Check the USB port device in Device Manager.
c. Try another type of connection.
d. Restart both devices.